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Page 15 of 16
Pontyclun, Rhondda Cynon Taff (Hybrid)
Starting salary of £32,000 per annum
Full-time
Permanent
Job description

Job title: Immediate Support and Debrief Manager 

Reports to: Head of Bereavement Services

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Objective:

2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

  • Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
  • Ensure that bereavement boxes are available at each of these hospitals
  • Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
  • Provide a professional counselling service and other therapies for those affected by the sudden death of a child or young person
  • Provide support to individuals who witness the sudden death of a child or young person
  • Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
  • To advocate and campaign on behalf of suddenly bereaved families

2wish Cymru and 2wish:

2wish has been established since 2012 and has since grown from strength to strength. During this time, we have worked tirelessly to embed our service and ensure that the offer of support is made at the point of death.

We offer an immediate, consistent, high-quality and compassionate service to all individuals affected by the sudden and unexpected death of a child or young person aged 25 and under. We work in partnership with professionals who refer into the charity on behalf of families, so they don’t have to trawl through the internet for an organisation who may, or may not, be able to support. We provide immediate, and ongoing, support and are here for as long as our families need us.

We were founded as a Welsh organisation providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. In January 2024, we expanded into ‘phase one’ England, namely Cheshire, Shropshire, Herefordshire, Worcestershire, Gloucestershire and Somerset. And in July 2025 we expanded into ‘phase two’ England, namely Merseyside, Devon and Cornwall, Wiltshire, Dorset, Hampshire and the Isle of Wight.

Context of role:

The Immediate Support and Debrief Manager will lead the development, coordination, and delivery of our specialist immediate support service for families, professionals and individuals affected by sudden bereavement. You will be responsible for ensuring that our services are trauma-informed, responsive and delivered to a consistently high standard supporting the complex and individual needs of those who have experienced profound loss.

This role will oversee the existing immediate support service delivered across Wales and the expansion phases across England. You will manage a team of fifteen individuals who are a mixture of full and part time roles. This is a unique and hugely rewarding opportunity to make a significant impact in the lives of suddenly bereaved individuals across our communities.

You will work closely with the Children and Young People Service Manager and the Therapies Assessor and Service Manager to provide a holistic, joined up service to all who access our service.

Main duties:

  • To manage the bereavement service including the operational delivery of immediate support and debriefs, ensuring the service is delivered consistently, responsively and to a high standard
  • To oversee the database of 2wish Champions within hospitals and police forces across Wales and the two phases of England 
  • Lead upon, develop and maintain safeguarding practices and procedures in line with national guidelines and attend the bi-monthly internal Safeguarding Committee meetings.
  • To oversee the delivery and develop training delivered to professional partners
  • Oversee and manage a database of stakeholder contacts and families ensuring that Data Protection legislation and GDPR guidelines are implemented and adhered to
  • To work closely with the Head of Bereavement Services to ensure delivery and growth of services
  • Attend bereavement forums and other relevant meetings as required by, or in place of, the Head of Bereavement Services
  • To be able to provide outstanding immediate emotional support and advice to families and those we support as required

 Management:

  • To lead, motivate and line manage the immediate support team responsible for delivering our immediate support and debrief service
  • Manage a diverse team, organise regular team meetings and set realistic but challenging objectives to further the work of the charity
  • To carry our monthly supervisions and bi-annual appraisals with the Immediate Support Coordinators
  • To carry out monthly case reviews with the Immediate Support team 
  • To produce weekly, monthly and quarterly reports to evidence activity and impact
  • To develop and oversee a training programme for the team including mandatory and varied subject matter

 General:

  • To be responsible for organising own work agenda, time management and administration
  • To show respect and sensitivity for the cultural and religious beliefs of families
  • To undertake learning opportunities and seek them out for the team
  • To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
  • To attend weekend and evening community events in support of the charity as necessary
  • Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
  • Contribute on the social media platforms maintained by 2wish

It is the nature of the work that tasks and responsibilities are in may circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken.

You will be subject to performance review, which will incorporate a review of the above duties and performance over the period.

This role is subject to a DBS check.

Salary: Starting salary of £32,000 per annum, with the opportunity for an increase through the annual appraisal structure.

Contract type: Permanent

Hours: Normal office hours are 9am - 5pm, Monday to Friday, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.

Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.

Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with it's auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions - employer 3% and employee 5%).

Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.

Location: Flexible - Mainly home working with regular travel to areas of service delivery, and regular travel to 2wish Head Office in South Wales.

Additional benefits for our employees:

  • An 'Employee Assistance Programme,' including wellbeing support
  • Free parking on 2wish premises
  • Free branded 2wish clothing
  • An extra annual leave day on your birthday
  • Incremental increase in holiday entitlement based on length of service
  • Paid sick leave
  • Discounts for personal purchases on 2wish Merchandise
  • Discounted tickets to UK 2wish events for staff and family
  • Extra holiday entitlement when taking part in 2wish overseas events
  • Company mobile phone for performance of duties
  • Tools/equipment required for the performance of duties
  • Reimbursement of work expenses
  • Bright Exchange employee discounts
  • Auto-enrolment into company contributory pension scheme after 3 months service

How to apply:

Please return a CV and covering letter, or a CV and two-minute video, by email.

Closing date: Friday 29 August 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as soon as possible. Only those shortlisted will be contacted for an interview. Interviews may take place prior to the advertised closing date.

Posted by
2wish View profile Organisation type Registered Charity Company size 11 - 20
Posted on: 11 August 2025
Closing date: 29 August 2025 at 15:27
Tags: Social Care / Development, Counselling, Bereavement Support, Wellbeing, Social / Support Work