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About HOST
HOST is a not-for-profit social enterprise dedicated to unlocking the power of people and communities to drive meaningful change. We believe that real transformation happens from the ground up — and that grassroots activists and movements are key to tackling today’s most urgent environmental and social challenges.
And we know that our partners face barriers. That they don’t always have access to the right resources, networks, or operational solutions. That’s where we come in. HOST provides the infrastructure, strategic development expertise, and tailored support they need to thrive.
We exist to make their lives easier, taking care of essential back-office responsibilities — financial, legal, and administrative — so they can get on with the difficult challenges. And we offer strategic guidance to help them build momentum, strengthen their impact, and sustain their work for the long term.
In the face of an ever-changing world of systemic challenges, we strive to create meaningful connections and support shared progress — so our work is rooted in collaboration, inclusivity, and trust. Together, we enable the people and projects driving change to navigate complexities, overcome barriers, and make a lasting impact for a more just and equitable future.
Since 2020, we’ve supported over 350 changemakers in more than 90 countries. Because we believe in doing the right thing, acting with urgency, and working alongside change-makers to create a better world.
About the Role
As Community Support Lead: Development & Onboarding, you will lead the design, delivery, and continuous improvement of the Hosted Partner (HP) journey — from first contact to successful onboarding and integration into HOST’s global community.
You’ll ensure that new partners are welcomed with clarity, confidence, and care, and that HOST’s systems, materials, and communications evolve to meet their changing needs. Working closely with the Partnerships and Delivery teams, you’ll turn insights from partners into practical improvements, ensuring that every process reflects HOST’s empowering, expert, and empathetic values.
This is a role for someone who loves creating systems that work for people — combining process design, service delivery, and human connection to help change-makers get started and grow.
Core Responsibilities
1. Hosted Partner Onboarding and Development
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Lead the full onboarding process for new Hosted Partners (HPs), ensuring smooth, compliant, and welcoming transitions into HOST’s systems.
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Conduct Welcome, Onboarding, and Set-up calls with HPs to explain key services, tools, and responsibilities.
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Ensure all onboarding documentation, contracts, and systems are completed accurately.
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Collaborate with the Finance and Legal teams to ensure hosted partners meet compliance requirements before activation.
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Track onboarding milestones and ensure timely transitions from application to full hosting.
2. Hosted Partner Journey Development
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Lead the design, development, and improvement of the Hosted Partner Journey materials and forms — from initial enquiry through onboarding, active hosting, and renewal.
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Map and refine partner touchpoints, ensuring clarity, consistency, and accessibility across services.
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Work with the Communications Team to ensure all HP-facing materials and guides reflect HOST’s tone and values.
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Collaborate with the Product Manager (HOSTHub Lead) to digitise, automate, and improve onboarding workflows.
3. Partner Communication and Engagement
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Maintain consistent, high-quality communication with partners throughout the onboarding and early development process.
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Ensure partners have access to the right guidance, templates, and training resources.
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Gather feedback from new HPs to identify trends, challenges, and opportunities for service improvement.
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Contribute to the Project Hosting Bulletin and updates for new HPs.
4. Documentation, SOPs, and Training
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Develop and maintain clear Standard Operating Procedures (SOPs) for onboarding and HP journey management.
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Support internal training for Community Support Leads and relevant teams on new onboarding tools, systems, and processes.
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Contribute to knowledge-sharing sessions and capacity building within the Partnerships Circle.
5. Risk Identification and Escalation
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Conduct initial screening and due diligence checks for new Hosted Partners, identifying potential operational, reputational, or compliance risks.
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Escalate risk concerns to the Community Support Manager or relevant leads for review and mitigation
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Maintain accurate documentation of risk assessments and onboarding decisions.
6. Collaboration and Service Improvement
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Work with the Training Lead to integrate onboarding insights into HealthChecks and workshops for new HPs.
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Collaborate with the Finance, Legal, and Tech teams to align onboarding workflows and systems.
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Support cross-team projects to improve the efficiency and consistency of the Hosted Partner experience.
7. Growth and Learning Areas (Development Focus)
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Develop leadership in onboarding design and service improvement.
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Contribute to testing and adoption of HOSTHub features that enhance the HP journey.
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Support the Partnerships Circle in developing standardised partner support materials.
Required Experience
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3 years experience in customer services, account management or partner management — ideally within a not-for-profit, social enterprise, or global NGO environment.
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Proven experience designing and delivering onboarding, training, or service delivery processes for clients or partners.
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Strong background in relationship management, with the ability to build trust and communicate clearly with partners from diverse cultural and professional contexts.
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2+ years’ experience using and maintaining digital systems (project management and CRM platforms such as ClickUp and Zendesk) to manage workflows or client data.
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Excellent written and verbal communication skills, with the ability to present complex information clearly and empathetically.
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Demonstrated ability to improve or document processes — developing SOPs, templates, or resources that strengthen service quality and consistency.
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Experience coordinating across teams (Finance, Legal, Tech, or Communications) to deliver high-quality partner or client experiences.
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Strong organisational skills and attention to detail, with the ability to manage multiple onboarding cycles simultaneously.
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Experience handling compliance checks, screening, or due diligence processes is highly desirable.
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Comfortable working in a remote-first, international team, with strong self-management, accountability, and collaboration skills.
At HOST, we believe change starts with people who care.
If you’re passionate about building systems that help others thrive — and want to play a key role in supporting change-makers around the world — we’d love to hear from you.
We believe in the power of people to do extraordinary things. Our mission is to host the world's change-makers, enabling climate and social action.
Harris Hill is delighted to partner exclusively with Consumers International, the only global membership body for consumer organisations, to recruit their new Advocacy and Regulatory Engagement Lead.
Consumers International unites over 200 member organisations in more than 100 countries. Together, they work to protect and empower consumers everywhere, championing their rights and ensuring their voices shape products, policy and practice.
In this newly created position, you will play a lead role in one of the world’s most innovative global programmes on fair digital finance. Working closely with consumer associations, regulators, policymakers and global partners in the digital finance ecosystem, and with a focus in low- and middle-income countries, the Lead will ensure that the voice of consumers informs digital finance reform.
As Advocacy and Regulatory Engagement Lead, your role will be to drive impactful policy and regulatory engagement under the Fair Digital Finance Accelerator. You will shape and implement advocacy strategies targeted at financial services regulators to strengthen consumer protection and resilience in digital finance, particularly in instant interoperable payment systems.
Representing the organisation in high-level forums, you will also champion innovation in consumer advocacy and ensure tangible impact in markets around the world. Your experience will combine political acumen, relationship-building skills and a network mindset, and you will be able to talk to stakeholders in the Financial Inclusion space with confidence.
Your experience;
- Proven experience in advocacy, government relations or public policy (ideally in financial regulation, consumer protection or digital policy).
- Demonstrated ability to influence regulatory or policy change in partnership with civil society or multistakeholder coalitions.
- Strong understanding of regulatory processes in low- and middle-income contexts and familiarity with digital finance ecosystems.
- Excellent relationship-building and networking skills, with experience facilitating collaboration across diverse stakeholders. Bringing in and utilising your connections with stakeholders in this space is highly desirable.
There is a unique opportunity to shape the role, and run with your ideas, therefore it is well suited to a pro-active self-starter, someone who is highly detail oriented and with strong project management skills.
- Salary: £45,000
- Full-time hours, 3 year FTC.
- This is a remote based role. Drawn to candidates living in European and East African time zones, to be able to effectively work with their team. There is no office, however, if you are London based, there is an option to meet at a co-working space weekly.
To apply, please submit your up-to-date CV by 09:00 (UK time) on Friday 7th November 2025.
Please note that only successful applicants will be contacted with further information.
As a leading charity recruitment specialist and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.
Business Officer –Europe & Eurasia
The Business Officer will work for the Europe & Eurasia Programme Management Unit (PMU) and will provide the highest standards of financial and administrative support to European funded Internews E&E Programmes. We are looking for a responsible and professional individual to perform a variety of financial and administrative tasks. Duties of the Business Officer will include the financial administration of current projects, oversight of project budgets and partner spending, facilitation of payment requests, budgetary projections and other financial and administrative duties that may be required during this period.
The Business Officer will work closely with the Programme Officer, the Senior Business Associate and the Programme Finance Business Partner to provide timely and quality support to programmes as required.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following with other duties upon request:
Financial administration of Internews’s projects:
· Review project expenditure and ensure accuracy of coding.
· Manage cash-flow to ensure the availability of project funds at Internews’ offices.
· Work with Programme Finance Business Partners (PFBPs) to prepare financial reports for donors, prepare notes for financial reports, and ensure that costs are reported in compliance with donor requirements.
· Monitor co-financing plans.
· Advise project teams on the correct application of HQ policies and processes, including on procurement, travel, etc.
Budget oversight:
· Review budget-versus-actuals and facilitate forecasting in line with project activities.
· Support partners with budget planning.
· Align internal templates to donor formats for effective monitoring and reporting.
· Sub-grants oversight and keeping SGA (Sub-Grant Agreements) tracker:
· Support Internews’ partners to prepare budgets under sub-grant agreements.
· Review financial reports from partners when required and coordinate corrections as required.
Payments and administration:
· Coordinate payment requests to London, including reviews, confirmations, and follow-ups.
· Monitor donor income and prepare requests for disbursements to donors.
· Review and verify suppliers’ invoices to Internews’ London HQ accounting department.
· Support Accounting field teams in terms of induction and refreshment training regarding Internews and donors’ procedures and policies.
· Budget development: work closely with Programme Officer, Senior Business Associate and country offices to develop budgets for new proposals. Coordinate on the development of co-financing approaches and plans for opportunities with the European Commission and other European donors.
· Help set up business processes for new projects, including the preparation of requests for Personal Service Contracts.
· Support the process of staff contracting for projects.
· Help project teams with staff charges to relevant projects.
· Other tasks: participate in project audits carried out at the HQ as required by the London finance controls team.
· Other financial and administrative tasks may be assigned as required.
· In all duties, uphold Internews’ Core Values and demonstrate commitment to fostering a culture of Belonging, Dignity, and Justice.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required:
· Minimum three years of experience working in similar capacity
· Experience with European funders (European Commission, SIDA, FCDO, GIZ etc.)
· Fluency in English (written and spoken)
· Experience working in Europe & Eurasia region
· Proficiency in computer skills, including familiarity with Microsoft Office and advanced MS Excel
· Strong analytical skills, ability to define, communicate, and resolve complex problems.
· Strong interpersonal skills: diplomacy, tact, and the ability to negotiate.
· Strong time management and organizational skills; ability to effectively manage a dynamic workload and shifting priorities.
· Proven ability to operate in a multicultural and remote work environment.
· Proven ability to work both independently and as an effective team-member.
Preferred:
· University degree (preferable) in Accounting, Business Administration or Financial management
· Qualification in Accounting (Knowledge of ERP (Agresso) will be a plus)
· Good working level of Russian (written and spoken) would be an advantage
WORK ENVIRONMENT:
Expected office hours are generally Monday through Friday from 09:00am to 5:30pm.
Vacancy Timeline:
Deadline for applications: Midnight 2nd November 2025
The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the associate a general sense of the responsibilities and expectations of their position. As the nature of business demands change so, too, may the essential functions of this position.
This position will be located in the United Kingdom and therefore a successful applicant must both be present in the UK for the duration of the assignment and be able to demonstrate their Right to Work in the UK in order to commence employment.