Service Charge Analyst
£43,000 | East London | Hybrid (2 days in office)
Gateway Housing Association
Robertson Bell are pleased to be exclusively partnering with Gateway Housing Association in their search for a Service Charge Analyst to join their close-knit, dynamic team on a permanent basis. Gateway are uniquely the largest Sheltered Housing provider in Tower Hamlets and were the first registered provider of older persons shared ownership in the borough. They are particularly proud of their new build properties for leasehold, shared ownership and direct sale, which are low-density and high-quality.
They are seeking an organised, diligent Service Charge professional to support on the technical side of the Service Charge lifecycle and improve processes within the department. You will work closely with budget holders, enabling data-led decision-making and supporting donor and committee reporting. As a key member of a small, collaborative team, you will be hands-on managing a mix of transactional and more advanced duties, proactive in ensuring the key points in the yearly Service Charge cycle run smoothly.
Role Responsibilities:
- Undertake assigned processing, accounting, monitoring, control and review of service charge income and costs on a periodic basis.
- Review service charge income and costs monthly to ensure they have been charged to the correct scheme and fully investigate and resolve any principal variances and anomalies identified (e.g., miscoding’s, duplications).
- Prepare periodic reconciliations of service charge income and costs on a scheme/block level and with the preparation of annual service charge estimates and actuals processes for all tenures.
- Resolve service charge queries from internal and external customers.
- Complete assigned elements of strategic delivery projects across the organization, particularly relating to service charge specific projects.
- Ensure consistent apportionment and allocation of scheme costs in mixed tenure blocks and other complex schemes and regular monitoring, control and analysis of such costs.
- Implement and embed key service charge systems and processes as part of the organisation wide service charge improvement project.
Person Specification:
- Experience in service charge computation, accounting and analysis, including preparation of service charge budgets, estimates and actuals
- Robust understanding of residential service charge management, including current legislative requirements and sector best practice
- Strong organisational skills, able to control and deliver a range of tasks to strict deadlines
- Social housing experience.
- Experience of working with third parties, the wider community, and other external partners including managing agents
This is a hybrid position based out of Mile End. The closing date for applications is on the 15th July with first stage interviews taking place the week commencing the 21st July.
Applications will be under continuous review before then so please don’t delay in submitting your CV for consideration!
Non Charity Employer 
101 - 500
Thank you!
Exciting opportunity at Age UK for experienced new business professionals to secure and foster new corporate partnerships! We're seeking two passionate Senior Business Development Executives to join the new partnership side of our Partnership and Philanthropy team. You'll be an excellent relationship builder with new business/fundraising experience along with strong administrative and organisational skills. You will always go that extra mile to deliver on your own opportunities as well as supporting key activities within the team helping secure sector leading partnerships that deliver income and impact for the Age UK Network and older people. As part of our sector and thematic approach to partnership development the post holders will get to work across different industries and areas including financial services and Age International.
We operate a hybrid-working model, a blend of home and office working. This role will include working from our London office (EC3N 2LB) - currently once a week on a Thursday and may involve regular travel, including occasional overnight stays.
Due to external facing relationship based nature of the role, more frequent attendance in London may be required.
Travel costs to the London office are the responsibility of the postholder and are not covered by the charity.
Age UK internal grade: 6L
Last date for applications Monday 7th July 2025.
Shortlisted candidates will be invited to interview via MS Teams on Wednesday 16th and Thursday 17th July 2025. In- person interviews to follow for successful candidates at our London office One America Square EC3N 2LB.
Must haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Demonstrable new business experience ideally in a corporate partnerships environment. A, I
- Experience and ability to lead projects and manage project groups. A
- Experience of organising and prioritising your own workload and monitoring and reporting on activity. A
Skills and Knowledge
- A sound understanding of the principles of corporate fundraising, and knowledge of the basics of fundraising regulations. A
- Good negotiation skills with a proven ability to establish long-term working relationships. I
- Ability to spot opportunities, identify prospective partners' needs and drivers and match these with the priorities of Age UK and older people. I, P
- Excellent communication skills - both written and oral - and the social skills and presence to communicate and present to a variety of audiences. A, I, P
- Sound administration skills, including a good working knowledge of MS Office products and databases. A
- Able to think creatively, use own initiative and seek advice when needed. I
Personal attributes
- A passion to support older people and the mission of Age UK. A,I
- A high degree of diplomacy, tact and confidence. I
Great to haves:
The below competencies will be assessed at the indicated stage of the recruitment process:
Application = A, Interview = I, Test = T, Presentation = P
Experience
- Experience in securing 5 figure partnerships. A, I
What we offer in return
- Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme
- Excellent pension scheme, life assurance, health cashback plan and EAP
- Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan
- Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
- Blue Light Card Scheme
- You Did It Awards - recognition awards from £100-250
Additional Information
Supporting statements and anonymisation
Candidates are expected to provide a supporting statement that explains how they meet the competencies annotated with an ‘A’ in the job description, to assess suitability for the position. Age UK acknowledges and accepts that AI may be used to support the application; we do expect candidates to personalise experience, knowledge and skills and failure to do so, may result in your application being rejected.
Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs. Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview.
Equal opportunities & Disability Confident Scheme
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. Age UK is a Disability Confident Scheme employer. Due to high numbers of applications received, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.
Reasonable adjustments
Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting our Recruitment Team. Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
For a full list of benefits please visit our website.
The client requests no contact from agencies or media sales.