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Job Title: Head of Business Operations
Salary: £40,000 per annum (£32,000 per annum pro rata) + 10% company pension on successful completion of probation
Contract: Permanent
Base: The Brain Charity, Norton Street, Liverpool, L3 8LR
Hours: Part Time - 30 hours per week
Responsible to: Chief Executive Officer
Direct Reports: 4
Summary of Role
The Head of Business Operations will play a key leadership role within The Brain Charity, leading and overseeing the effective and safe delivery of a range of business and operational activities. This includes responsibility for premises management, health and safety, data protection compliance, ICT systems, and operational services such as room hire and café provision.
Working closely with the Chief Executive Officer and senior colleagues, the role will ensure that systems, processes and services run efficiently, meet regulatory requirements, and support the charity’s wider objectives. The postholder will also lead on continuous improvement, oversee operational performance, manage budgets and commercial activities, and develop sustainable income-generating services that support people living with neurological conditions.
Key Responsibilities
Management of Physical Assets
Health & Safety, Security & Business Continuity
Data Protection & GDPR
ICT, Digital & Systems Oversight
Operational Management
Financial Management
People Management
Other
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
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The Damilola Taylor Trust (DTT) is a charitable company limited by guarantee incorporated in May 2001 in memory of Damilola Taylor and registered as a charity in July 2001. Our founding mission is to provide inner-city youths with opportunities to play, learn and live their lives free of fear and violence, and with optimism for a future where opportunities abound.We develop the hope, optimism and self-esteem of young people so that they can:
Lead healthy lives;
Stay in School;
Grow up to become independent productive adults;
Have lofty aspirations and work to attain their innate potential.
For over two decades, we have supported young people through mentoring, education, employability, personal development, life skills, and community engagement programmes that inspire hope, aspiration, confidence, and resilience. As we mark our 25th anniversary this year, we intend to strengthen organisational capacity, expand partnerships, and scale programmes that positively impact young people and communities across London. .
We are looking for an experienced, dynamic and motivated Programme Manager to lead the Damilola Taylor Trust’s Executive Team, sustain and scale our core youth-focused programmes in South London, providing consistent leadership and operational stability.
As Programme Manager, you will
Person specification -Specific experience or skillKey: (E) Essential; (D) Desirable.
Experience of designing, developing and implementing charitable programmes especially to support development of young people from disadvantaged backgrounds (E)
Significant experience managing delivery of youth-focused programmes in a small but growing charity (E)
Strong leadership and team skills to motivate, support and work with a team of youth workers (E)
An excellent understanding and a proven track record of relevant experience working with young people (YP) from inner-city areas of high deprivation (E)
A positive attitude, high energy and enthusiasm for the work of the Damilola Taylor Trust (E)
Excellent communicator, planner and problem solver, a strong team player and an exemplary role model (E)
Self-directed, self-motivated with the ability to work on own initiative to plan and manage own and a team’s workload (E)
Knowledge, qualifications
·Knowledge of situational leadership and general management practices (E)
Knowledge of General Data Protection Regulations (E)
An understanding of safeguarding of children, young people and vulnerable adults (E)
Current DBS certificate (E) but, for a suitable candidate, the post might be offered subject to DBS being obtained)
Degree or relevant experience of working in the Social Sector, and or as a Youth work (D)
Experience of programme development processes and tools (frameworks, theories of change) (E)
Personal qualities
Commitment to own continuing personal and professional development
Commitment to the mission, vision and values of DTT
Flexibility to work in a hybrid job, place based; school locations and virtual
Commitment to effective relationship building and collaboration
Safer Recruitment
The Trust is committed to safeguarding and promoting the welfare of young people and requires all employees to share this commitment. The suitability of all prospective employees will be assessed during the recruitment process in line with this commitment and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Please be advised;
• a satisfactory Enhanced DBS Disclosure with Children’s Barred List will be required for this post;
• we may approach previous employers for information to verify particular experience or qualifications;
The client requests no contact from agencies or media sales.
Main Purpose of Role:
· Devise and implement a mixed programme of community fundraising activities, to generate a sustainable source of unrestricted income to meet agreed targets.
Specific Responsibilities:
General Responsibilities:
Responsible for the Health, Safety and welfare of yourself and your colleagues, ensuring the duties and responsibilities are clearly understood and that legislative requirements are adhered to.
Job Description and Review
The job description reflects the present requirements of the post. The description will be reviewed in consultation of the job holder as and when the duties and responsibilities change. Such review will normally also take place at the Annual Appraisal Meeting.
Desirable
Essential
Experience
Knowledge
Skills/Personal Qualities
Other
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About The Clink Charity
The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, reintegration, and support. We deliver hospitality and horticulture training behind the prison walls and in the community by creating an environment where our students are supported to gain the skills, confidence and qualifications they need to rebuild their lives.
Since that time, we have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications in a variety of hospitality and food courses.
What makes The Clink so unique is our post-release support and mentoring programme that reintegrates an offender back into society through assistance with health and mental health issues, housing, employment, family connections and friendships.
The charity operates an award-winning fine-dining restaurant open to the public inside HMP Brixton, training kitchens in the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink.
Additionally, Clink Events is our social enterprise catering business with food produced by the women in HMP Downview and also in an additional kitchen at Herne Hill and then served by alumni on front of house at some of the best venues in London including: the Guildhall, the Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2025, across 239 events, The Clink fed 43,000 people.
More information can be found on our website and social media channels.
About The Role
Working pattern: Full time, 9am-5pm Monday-Friday, 3-4 days in the office, or on site at projects in prison or in the community.
Location: Our Head Office is in Herne Hill, SE24 London (7 min walk from Herne Hill station)
Our Head of Fundraising & Brand is a vital leadership role within The Clink Charity, responsible for securing the income, profile and partnerships needed to sustain and grow our life-changing work.
This is a broad and influential role, providing strategic leadership across fundraising, communications, marketing and brand. Working within our portfolio of prison and community-based projects, the postholder will help ensure that The Clink's impact is communicated in a compelling and consistent way to funders, supporters, partners and the wider public, while developing sustainable income streams to support our long-term ambitions.
Building on The Clink's strong reputation and proven impact, the Head of Fundraising & Brand will lead the development and delivery of a fundraising and communications strategy that extends beyond grants to encompass major donors, corporate partnerships, individual giving, events and other income opportunities. Through powerful storytelling, audience growth and brand development, they will increase awareness of our work, strengthen engagement with key stakeholders and create new opportunities for fundraising, partnerships and commercial income generation.
Working closely with the Chief Executive, Director of Finance & Resources and senior leadership team, the postholder will lead and develop a talented fundraising and marketing team, cultivate strategic relationships and identify new opportunities for growth and collaboration.
As The Clink continues to expand its reintegration, training and employment programmes, this role will play a central part in securing the resources needed to support that growth, strengthen our brand and increase engagement with our mission to reduce reoffending.
If you are a strategic and ambitious fundraising leader with a track record of generating income, building partnerships and inspiring teams, and are passionate about creating meaningful social change, we would love to hear from you.
A Little About You
You could be a great fit for our Head of Fundraising & Brand role if you are an ambitious and strategic leader with experience of developing fundraising strategies, growing income and building organisational profile. Perhaps you've led fundraising within a charity, developed successful partnerships, secured major grants, or overseen marketing and communications activity that has strengthened a brand, increased audience engagement and generated growth in income through fundraising, commercial activity or the sale of products and services.
You may have built your career in fundraising, communications, marketing or business development, but you'll have a strong understanding of how these disciplines work together to generate support, attract funding, grow audiences and drive sustainable income. You'll be comfortable developing strategy, building relationships and translating organisational impact into compelling stories that inspire funders, partners, customers and supporters.
We welcome applications from experienced professionals who are ready to lead a talented team, shape the future direction of fundraising and brand development at The Clink Charity, and play a key role in our continued growth. Most importantly, you'll be passionate about our mission and motivated by the opportunity to transform lives, reduce reoffending and create second chances
Key Responsibilities
Fundraising and Income Generation
· Develop and deliver a multi-stream fundraising strategy that supports The Clink Charity's growth and long-term sustainability.
· Use brand identity to drive sales.
· Lead income generation activity across trusts and foundations, corporate partnerships, individual giving, events and other fundraising streams.
· Use communications to create income from marketing of our commercial products and services e.g. bakery, restaurant, café, events.
· Build and manage a strong fundraising pipeline, identifying and securing new funding opportunities and strategic partnerships
· Monitor fundraising performance, ensuring targets are achieved and opportunities and risks are proactively managed.
Brand, Marketing and Communications
· Lead the development and delivery of a compelling brand and communications strategy.
· Ensure The Clink's impact, mission and outcomes are communicated effectively to supporters, funders, partners and the wider public.
· Oversee marketing campaigns, digital engagement and communications activity that strengthen the charity's profile and support income generation.
· Champion a consistent and impactful organisational brand across all channels.
Leadership and Team Development
· Lead, motivate and develop a high-performing fundraising, marketing and communications team.
· Create a culture of accountability, collaboration and continuous improvement.
· Support the development of fundraising and marketing capability across the wider organisation.
Strategic Leadership
· Contribute to the strategic direction and future development of The Clink Charity.
· Work closely with colleagues across operational and support functions to align fundraising and brand activity with organisational priorities.
· Represent the charity externally with funders, partners, supporters and other key stakeholders.
· Ensure compliance with fundraising regulations, best practice and organisational policies.
Person Specification
Essential
· Significant experience in fundraising, income generation and fundraising strategy development.
· A proven track record of delivering sustainable income growth across multiple fundraising streams.
· Experience of developing and implementing successful fundraising plans, campaigns and income-generation initiatives.
· Experience of leading or overseeing brand, marketing and communications activity, including the development of organisational messaging and audience engagement strategies
· Strong understanding of how fundraising, brand, marketing and communications can work together to increase income, profile and supporter engagement.
· Experience of leading, motivating and developing high-performing teams.
· Excellent stakeholder engagement and relationship-building skills, with the ability to influence and inspire a wide range of audiences.
· Outstanding written and verbal communication skills, including the ability to develop compelling cases for support and communicate organisational impact effectively.
· Strong planning, organisational and project management skills.
· Experience of using data, insight and performance metrics to inform decision-making and drive improvement.
· A commitment to the mission, values and objectives of The Clink Charity.
Desirable
· Experience within the charity, social enterprise or not-for-profit sector
· Experience of working with senior leadership teams, trustees or boards.
· Experience of corporate partnership development, major donor fundraising or philanthropy.
· Experience of managing digital marketing, audience development or supporter engagement activity.
· Understanding of rehabilitation, employability, education or the criminal justice sector.
· Membership of a relevant professional body such as the Chartered Institute of Fundraising or the Chartered Institute of Marketing.
Personal Attributes
· Demonstrable belief in The Clink’s mission and passion for our work.
· High levels of self-awareness, humility and flexibility, as well as an open and collaborative leadership style.
· Personal integrity, kindness, warmth and sound judgement.
· Good communicator: orally and in writing.
· Proactive, adaptable and can use initiative and find solutions to problems.
· Positive, entrepreneurial, energising and adopts a “can do” mentality.
· Values driven and promotes inclusion, diversity, equity and accessibility (IDEA).
Reporting Lines & Management Expectations
You will report to our Director of Finance and Resources and will initially have two team members reporting to you.
General clink charity information
All staff are expected to:
· Comply with all current legislation
· Comply with all prison operational policies
· Comply with The Clink Staff Handbook
· Undertake such other duties within the scope of the post as may be requested by your Manager
Benefits:
28 days holiday plus bank holiday
Company pension scheme
Free meal on duty at Head Office or in the Restaurant
HOW TO APPLY
If you would like to apply for this post, please send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell (HR Consultant) via this job site.
Applications will be reviewed on a rolling basis, so early applications are encouraged. The closing date is Monday 22nd June, 9am.
In your supporting statement you should ensure that you try to address the desirable criteria set out in the person specification for the role. Make sure you give evidence which shows how you meet the criteria, not just telling us that you did it.
Interviews will be arranged on a rolling basis for this role, so early applications are encouraged. The deadline for applications is Monday 22nd June 2026, 9am.
We do not send individual acknowledgment of applications due to the high volume we receive, and we will only contact candidates who are shortlisted for an interview. If you do not hear from us within two weeks of the closing date, your application has not been successful on this occasion.
If you would like an informal chat about this role, we can offer a call with a member of The Clink Team. Even if you feel you do not meet some of the criteria listed above, we would still welcome applications from passionate candidates who are keen to make a difference.
Appointment Process
Applicants who have demonstrated that they meet the desirable criteria set out in the person specification will be contacted and interviews arranged on a rolling basis.
Interview
If you are shortlisted for interview, you will be invited to a selection process. A panel of two or more, including the recruiting manager conducts all interviews. If there are any special arrangements associated with the selection process e.g. tests or presentations, you will be informed accordingly.
Interview Outcome
If you are invited to attend an interview, you will be informed either verbally or in writing of the outcome. The successful candidate will have the decision confirmed in writing as an offer of employment. Unsuccessful candidates will be offered the opportunity for feedback.
We are looking for an additional team member to join our existing Universal Credit Support - Help to Claim team. The team provides an effective and efficient support service for first time Universal Credit claimants including those subject to managed migration. The service includes the provision of advice, information and digital support via telephone and digital channels, aimed at helping claimants through to the first payment of Universal Credit.
Experience and knowledge of the welfare benefits system and Universal Credit is desirable but not essential, as training can be provided for the right candidate.
You must be proficient in IT with effective communication skills.
The client requests no contact from agencies or media sales.