Creative manager jobs in central london, greater london

�� We're hiring: Email Conversion Officer

Are you passionate about digital marketing, data-driven design, and creating engaging supporter experiences? At MSF UK, we’re looking for an Email Conversion Officer to help us optimise our digital campaigns and boost donor engagement.

In this role, you’ll:

• Enhance post-donation journeys through smart segmentation
• Lead A/B testing and iterative email improvements
• Design compelling onboarding campaigns to increase retention
• Spot digital trends to elevate our fundraising and advocacy

You'll collaborate across teams, think holistically, and play a key role in shaping how we connect with our supporters.

#DigitalMarketing #EmailMarketing #Fundraising #NonprofitJobs

Hours: Full time, 37.5 hours a week

Location: London (Hybrid - 2 days per week in London Office)

Duration: Permanent

Salary: £40,682.16 per annum

Job Purpose

The Email Conversion Officer plays a role in maximising the effectiveness of our digital campaigns, channels, platforms, and user journeys.

They will work alongside the other members of the Digital Conversion teams under the direction of the Digital Conversion Manager and in collaboration with the wider Digital Team and Fundraising and Communications departments.

The role holder will improve key conversion metrics such as donations and campaign engagement through iterative design processes; making sure we fine tune our supporter journeys and enhance digital marketing practices.

The Email Conversion Officer will specifically help with:

·Optimising our post donation journeys specifically with audience segmentation

·Devising and running email testing schedules, implementing iterative improvements to meet user needs

·Creating engaging onboarding email campaigns to increase donor retention 

The post holder will be expected to identify digital trends to improve MSF UK’s fundraising appeals and advocacy campaigns. The post holder is required to think holistically; to understand and buy in to large cross-departmental strategies.

Please download the full job and person specification below for further details.

Requirements

Knowledge, Skills and Experience

• Ability to think holistically, to think about conversion campaigns across diverse channels
• Experience in email marketing and modern e-marketing platforms
• Experience using CRM systems
• Experience of digital marketing and paid social media channels
• Demonstrable knowledge of how to develop and optimise effective user journeys
• Up to date on UX best practice, design thinking and the iterative design process
• Ability to use design software or other web tools to create a variety of creative assets
• Meticulous attention to detail with excellent writing, editing and proofreading skills
• Excellent analytical skills and confidence producing reports for key stakeholders which provide actionable insights
• Excellent interpersonal skills and ability to work cooperatively in a dynamic but complex team and organisation
• Confident liaising with a range of external suppliers, partners, and agencies
• Excellent analytical skills with the ability to interpret data, generate reports, and provide actionable insights.
• Strong project management skills
• Working knowledge of Google Adwords, Analytics and Tag Manager
• Working knowledge of UX tools such as Figma, Hotjar/Mouseflow and Optimal Workshop
• Experience of using a CMS (Drupal an advantage)
• Experience in the practical use of personal IT equipment and Microsoft Office 365 suite.The ability to effectively collaborate and communicate within a hybrid working environment utilising Teams, SharePoint, One Drive and Yammer.
• Flexibility and ability to work to very tight deadlines

HOW TO APPLY

 Please apply on our website by submitting a copy of your CV together with a letter of motivation (please upload as one document) by the closing date. Incomplete applications will not be considered.

Application checklist

Please check that you have included the following in your application:

• An up-to-date CV
• Letter of Motivation, which is a supporting statement demonstrating how you meet the key requirements of the role

Recruitment timetable:

Closing date for applications: 12 June 2025, 12:00pm (BST)

Interviews: 23 and 24 June 2025

Projected Start Date: July 2025

Right to work in the UK: Candidates must have the right to work in the UK. 

We look forward to receiving your application!

We are looking for Support Workers (known internally as a Project Worker) to join several of our services across. Across our services we support people through semi-independent Housing, specialist mental health or complex needs accommodation and a variety of other accommodation options. We are committed to working with a Recovery Based Approach and supporting people to meet their individual needs.

Available vacancies:

1 x Support Worker – Mare Street, East London
Mare Street is a 68 bed, high support hostel working with clients experiencing multiple disadvantage. It is a busy, fast-paced environment providing an opportunity for Project Workers to gain broad experience of multi-agency work, safeguarding and incident management alongside the Complex Needs Worker based at the site and a variety of in-reach services.  The staffing structure comprises two Senior Project Workers in addition to a Manager and Deputy, providing future progression opportunities for the right candidate.

1 x Support Worker – Women’s Hostel, North London (* Women Only)
30 bed hostel providing an invaluable (and unique within our region) single-sex provision to women.  Project Workers within this service will have the opportunity to work alongside our Domestic Abuse Navigator, Complex Needs Team and local specialist services including Pause and Open Doors. This role will particularly suit candidates with experience of or an interest in creative, trauma-informed work with women experiencing multiple disadvantage. The staffing structure comprises a Senior Project Worker in addition to a Manager and Deputy, providing future progression opportunities for the right candidate.

*For genuine occupational requirement reasons we are looking to appoint a woman only for this particular vacancy (exemption under the Equality Act 2010 Part 1 Schedule 9).

Why not join us to support our clients on their recovery journey by:

• Working with clients to identify their personal aims and ambitions and work towards achieving them.
• Providing practical and personal support in an approachable, caring and person centred way.
• Work as part of a dedicated team to provide safe, high quality, positive and inclusive service to clients.
• Working as part of the dedicated team on a weekly shift rota including early and late shifts, weekends and bank holidays.
• For some of these role’s staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday. 

About you

Above all we are looking for enthusiastic people who have a genuine desire to support people to transform their lives.

If you have a good understanding of the complex issues faced by homeless people; personal experience of homelessness yourself and some experience of supporting vulnerable people through a process of change, we encourage you to apply.

If you have good interpersonal and listening skills; patience and resilience we will provide you with the knowledge and training, you need to work with clients in a holistic and person-centred way.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10 am on 2nd June 2025

Interview and assessments on: 17th & 19th June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We are looking for an experienced and passionate Interim Head of Trusts and Philanthropy to work as part of our Philanthropy and Partnerships Team.

This is a fixed term position until 31 August 2026

Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values. We draw on the expertise, unique perspectives and lived experience of our people – regardless of who they are or their background – to help us become inclusive and anti-racist employer, campaigning organisation and service provider that reflect the diverse communities we support as a mental health charity.

The Fundraising team is a dynamic group of fundraisers who are passionately committed to raising money for our life-changing work in the mental health and mental illness space. We have a diverse portfolio of income streams spanning Events, Community, Individual Giving, Legacies, In-Memoriam, Philanthropy, Trusts & Grants, and Partnerships.

Trusts & Grants have a strong track record at Rethink Mental Illness, and a growing portfolio of supporters at Mental Health UK. The team is well-positioned to develop innovative funding propositions that support the future ambitions of both charities, working to achieve both in-year cornerstone grants and long-term, transformational funding. As a newly established programme, Philanthropy demonstrates exciting potential for both Rethink and MHUK, with initiatives spanning major donor and mid-value engagement.

How you will make a difference

We are looking for an experienced Philanthropy and Trust and Foundations fundraiser to join our passionate team. This exciting maternity cover role will oversee Trusts & Grants, Philanthropy and Prospect Research during a pivotal time of growth, ensuring each area continues to develop, scale and innovate to achieve lasting results in support of our ambitious 5-year fundraising strategy. 

The successful post-holder will be a proactive charity professional who can effectively nurture the Trusts & Grants team, supporting them to reach in-year and future targets and facilitating the continued growth of this area. The role will also comprise developing the Philanthropy stream, bringing exemplary relationship management and stewardship strategies to continue establishing the programme for long-term success. The post-holder will manage their own high-value portfolio of prospects across both areas in addition to supporting the work of their team. Working across the high-value function, Prospect Research also sits under this position, with a remit to support and facilitate collaboration and maximising all opportunities between Trusts, Philanthropy and Corporate Partnerships.

As a senior leader you will take an active role in representing Philanthropy and Trusts externally and internally. You will work with stakeholders across the charities to understand and translate charitable initiatives into dynamic funding propositions, and build deep relationships with trusts, foundations and individual donors.

Diversity, Equity, Inclusion 

Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer.  We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter. 

We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.

Becoming a truly anti-racist organisation 

We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here. 

About us 

CASPA encourages autistic pride and supports autistic individuals to have fun, learn life skills, and make safe and inclusive community connections. 

Our vision is to build a society in which autistic individuals feel understood and empowered to be their full self and live their best life. Our values are: 

Acceptance – We are inclusive and celebrate our differences. 

Support – We are supportive, caring and kind. 

Community – We connect people and build community. 

Trust – We earn trust and create safety. 

Communication – We listen to others and communicate honestly. 

We are excited to announce that in September we are opening two new clubs in the Bromley borough (location to be confirmed).  One club will be for Juniors (4-8 years) and one club for Seniors (12-16 years).  We are seeking a Supervisor for these new clubs.

This newly created role reports to Programme Delivery Manager to implement programmes supporting our autistic members. Key responsibilities include: 

• Supporting the Programme Delivery Manager on leading a range of programmes addressing members’ developmental needs. 

• Support members in personal and social development, promoting peer relationships. 

• Manage various administrative tasks including maintaining members’ needs assessments and communicating any update or changes. 

Salary Band: £8,268 per annum 

Contract Type 1-year Fixed Term contract

Working Pattern: 10 hours per week. Weekday(s) late afternoons and evenings.  School holidays mornings and afternoons. Weekend trips. 

Location: Bromley based location 

Potential attendance may be required at events and meetings outside regular working hours on an ad hoc basis. 

About you 
You are creative and adaptable with strong problem-solving skills. You are self-motivated, able to take initiative and have good interpersonal skills.  You will have experience of working with young people, particularly those who are vulnerable, challenging, or have special needs. 

You are also someone who shares our way of working: 

Committed – We are committed to CASPA’s mission and our work. 

Learning – We share knowledge, learn from others to grow our skills, and  support others to grow. 

Proactive – We take action, problem solve and “muck in” where needed. 

Organised – We plan and manage our time, tasks and responsibilities. 

Optimistic – We think positively, encourage fun, and promote autistic Pride. 

How to apply  

If you are keen to join us at CASPA and believe you have what it takes to be a CASPA Supervisor please read through the relevant Job Description carefully.

This will give you more information about what is required for the role. It also includes a person specification.

Please apply with

• your CV (no more than 2 pages) and; 

• a Supporting Statement (for example a one page cover letter or a 2-minute video). This should include: 

• your motivation for the role

• your motivation for working for us 

• your key skills/experience in relation to the Person Specification. 

(Please note that generic cover letters will not be accepted). 

You will also need to complete our application form on the CASPA website

The safety and welfare of our members is paramount, and all these posts will be subject to satisfactory reference and a full DBS check. 

Closing date for applications 3rd June 2025 

 We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible. 

If you do not want CASPA to retain your CV and personal information after the recruitment campaign closes, please let us know when you apply. 

The Movements Trust is a start up charity operating in the UK and elsewhere. Our mission is to increase the funding that reaches social movements working on a Just Transition. 

We're seeking someone who is enthusiastic, committed to movement building and campaigning, great at details and systems, and overall an effective team player in a remote setting.

Our new Movement Officer will - 

- Be the first point of contact for movement enquiries, monitoring our inbox and responding to queries

- Support movements, campaigners and activists make applications to the Trust for our sponsorship service or grants programmes,

- Work with the Team and our Board of Trustees to ensure movements are screened and on-boarded

- Work with the Team to ensure we develop excellent services for movements, as well as helping to develop more events and support for movement building, improve our communications, fundraising and overall management so that we can continue to grow! 

KEY SKILLS

Essential

• Good administrative skills, preferably within a charity setting 

• Experience of managing finances eg record keeping, processing and budgeting

• Understanding and/or experience of community organizing, activism, campaigning and/or movement building

• Good communications skills - able to meet movements and explain our services to them, and to bring movements together to share experiences

• Understanding and commitment to the objectives of the Trust eg Charitable standards, a ‘Just Transition’ and social movements 

Desirable

• Fundraising - either applying for grants, or grant distribution 

• Using social media and digital tools

• Communication and awareness raising techniques

At over 200 acres, Crystal Palace Park is far larger than most urban parks. Beloved as a ‘back garden’ to many people in the surrounding neighbourhoods, it is also of national and international significance due to its design as the grounds to the Victorian architectural masterpiece, The Crystal Palace, and its rich, unique heritage, including the 170-year-old world-famous dinosaurs. Today, circa one million people visit the park every year; to relax and meet friends and family, take part in sports and physical exercise, enjoy world-class acts during summer festivals, or simply have a moment of peace and enjoyment of nature.

The Head of Commercial & Visitor Experience role offers the opportunity to join a young and growing registered charity at an exciting point in its evolution, and to help lead on establishing Crystal Palace Park as an exemplar in urban park management, community-led regeneration and cultural and heritage programming whilst restoring its position as one of the UK’s leading visitor attractions.

We are looking for an experienced commercial and visitor experience professional to join our friendly team in the new post of Head of Commercial and Visitor Experience, reporting into our trading board, Crystal Palace Park Events Ltd (CPPEL), and line managed by the Director of Park Management.

Responsible for achieving ambitious income targets, you will lead the  management, development and growth of key revenue generating activities including concessions, leases, retail, licensing, catering, markets and car parking activity (and excluding events and venue hire). Alongside this you will oversee the smooth running of the park as a visitor attraction, ensuring an excellent visitor experience and an accessible, warm welcome to all. 

You will be a creative and entrepreneurial team player with experience working in a visitor attraction, cultural, heritage or park setting and a proven track record in business development and income generation.

How to apply:

Please submit the required documents to jobs @ crystalpalaceparktrust .org with the subject ‘Role: Head of Commercial & Visitor Experience

Applications must be received by 2 June 2025 @ 10am

First round interviews will be held w/c 9 June 2025

Second round interviews to be confirmed.

All applicants must submit an Equal Opportunities Form

Crystal Palace Park Trust is an equal opportunities employer. We believe that our staff should represent the communities, organisations, and individuals that we work with and support. We welcome applications from all qualified individuals regardless of race, gender, age, disability, sexual orientation, religion, or nationality.

We thank all applicants for their interest.

About the role:

In this role, you’ll be at the heart of a team transforming the lives of people who need support the most. Working alongside the Regional Services Manager, you’ll have the chance to make a real difference in the lives of clients at our Ashley Road, Milton House, and Highbury New Park projects. You will provide vital support to those facing complex challenges, including mental health difficulties, substance use, trauma, and physical health concerns. Your work will directly impact their ability to recover, rebuild their lives, and create a brighter future.

The role is all about using a strengths-based approach within a psychologically informed environment, supporting clients on their journey towards stability and independence. Your day-to-day will involve delivering tailored interventions, guiding clients through their recovery process, and helping them tap into community and statutory resources that can support their growth. With a focus on improving outcomes, your work will empower clients to build resilience, grow their confidence, and achieve lasting change.

As part of a dynamic and collaborative team, you’ll also promote client involvement and co-production, working alongside other agencies to develop programs that reflect the true needs of the community. Whether encouraging social inclusion, running physical health checks, or strengthening partnerships with local services, your role will drive positive change across the borough, creating opportunities for clients to thrive in every aspect of their lives.

About you:

• Previous experience of working with people with complex support needs.
• Ability to manage your time and work across different Services & Teams to promote social inclusion and provide a wealth of Opportunities for our clients.
• A flexible, innovative and creative approach to working with a sometimes hard to engage and challenging client group, is also required.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Sunday 8th June at midnight

Interview date: Monday 16th June at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. 

Sands exists to save babies’ lives and ensure that anyone affected by pregnancy loss or baby death receives the support and care they need.

We are recruiting a Community Engagement and Events Officer to assist in the delivery and stewardship of our growing virtual events programme, and support on the development of our bespoke activities such as Starlight Walk and Ribbon Run.

This is an exciting time to join Sands as we are in a period of ambitious growth. This role will make a valuable contribution to Sands’ fundraising strategy and will help to deliver a range of new and existing fundraising activities in our programme. 

In this new role you will be responsible for the management of our online fundraising communities, assist with the promotion, recruitment, and logistics of several of our fundraising activities as well as helping to improve and streamline our stewardship processes.

The post-holder will develop and build positive relationships with our supporters to ensure that they all receive a great supporter experience, and to help to maximise our fundraiser income and supporter engagement.  Additionally, you will help Sands to recruit and deliver our fundraising activities to the highest of standards and ensure that all our fundraisers feel valued through excellent stewardship.

You will have relevant experience of event fundraising, a good understanding of social media’s role within this area and be able to demonstrate experience of digital advertising. A highly effective communicator, you will have excellent written and verbal skills and be confident in responding to supporters needs.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community.

About the role

We’re looking for an experienced e-commerce officer to join our Trading team to showcase and promote our exciting year round range of products to raise income and engage supporters via our online shop, catalogues and commercial partnerships.

You’ll be a great communicator and maximise the potential income while ensuring every supporter has a great experience shopping with us.

What you’ll do:

• Lead on the development and day-to-day running of the online shop including platform improvements
• Develop digital marketing plans, that complement the overall Trading communication plans, to drive traffic and sales to the online shop
• Add products to the online shop using clear, consistent content that is bold and creative to drive sales
• Constantly review content to ensure that the information is compelling, audience-focused accurate and relevant

What you’ll bring:

• A strong understanding and experience of Shopify including designing pages, basic HTML and CSS coding, digital best practice and marketing 
• Experience of planning, delivering and evaluating digital marketing activity across paid and owned channels 
• Excellent communication and influencing skills, with the ability to convey complex matters clearly and coherently 
• Significant experience of CMS management and tools such as Canva, Photoshop and Figma 
• Experience of operating in a modern digital workplace, including using digital tools 

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held from Thursday 19 June 2025, in person at our London office

The successful candidate will be required to:

• attend the UK London office a minimum of 2 days per week (one of which is a Wednesday).
• provide your own broadband service with a minimum download speed of 2Mb 
• have a confidential space in which to work when working at home

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

• Job Title: Secretary
• Civil service pay grade equivalent: 6/7
• Employer: Public Chairs’ Forum
• Salary: £65,000 per year
• Post: Secondment (up to 24 months)
• Location: London / Hybrid
• Work pattern: Full time or part time (min. 3 days)
• Closing Date: 19 June 2025

This is a hugely exciting time for the Public Chairs’ Forum (PCF) and Association of Chief Executives (ACE) as we seek to assign someone to take up this national role and lead the Secretariat for the next two years.

The Secretary leads the Secretariat in driving membership and diversifying income sources for our two unique networks of public body leaders and ensuring members receive an outstanding membership experience. The Secretary will help us to celebrate our member’s achievements as part of our 20th anniversary in 2026/27.

If you are interested in building your skills and networks, and are motivated to influence change across public bodies, the role of Secretary could provide the perfect leadership development opportunity for you.

Supported by our ambitious and highly-respected boards, we’re growing our membership networks and partnership opportunities as we expand our offering and reach with our new annual programmes bringing insight, support and inspiration for executives and non-executives of UK public bodies.

You will work with some of the most prominent figures in UK public and civil service. You will bring experience of developing and shaping engagement with leadership, with the energy to continue to nurture and grow this organisation, bringing its diverse membership with you.

It’s likely that you’ll be familiar with public bodies, but that’s not what’s really important. If you’re experienced at shaping events and developing leadership programmes, perhaps you’re also creative, tenacious and entrepreneurial, then we’d love to hear from you.

If you’d like to apply for this post, please send your CV and a covering letter, describing in under 500 words how you meet each of the criteria listed in the job and person specification.

If you’re shortlisted, we will contact you via email to arrange a time for an interview. We expect to hold interviews Monday 30 June 2025.

The Food Foundation is an award winning charity with a vision of a sustainable food system which delivers health and well-being for all. We are committed to fostering an inclusive and diverse workplace where every team member feels valued and empowered. We believe that embracing Equity, Diversity, and Inclusion (EDI) is fundamental to our success and the positive impact we make.

An exciting opportunity has arisen at The Food Foundation. This position will expand the capacity of Food Foundation Communications Team, delivering engaging, high-impact external communications. The focus will be on brand and design and managing the development of creative content to enhance our digital presence, visual storytelling and brand awareness.

The role requires a creative thinker with a strategic approach to content who will promote our key messaging across a range of platforms and mediums. The role will entail preparing and delivering innovative and compelling content in both written, visual and video production formats, which showcase the work of the Charity and its collaborators. Using platforms such as Adobe Creative Cloud, Canva and Flourish, this role will help tell the important stories which emanate from the work of the Food Foundation. This could include publicising events, communicating report findings and raising awareness and addressing interesting topics that are relevant to the work of the charity. The role will be responsible for overseeing the creation and execution of design deliverables such as marketing materials, briefing documents, social media assets and webpages.

This role will also play a part in putting together content strategies, posting across our social media channels and supporting with the running of the busy press office when needed. They will ensure there is a vibrant, creative and relevant tone across all platforms and mediums. Working closely with the Senior Communications Manager, this person will be responsible for providing creative direction and guidance for design projects, ensuring they align with brand guidelines and the charity’s goals.

For further information please view our full job pack which you can find attached. 

Stories Officer
Remote working
£16,000 - £17,400 pa plus excellent benefits (FTE £25,000 - £29,000 pa)
21 hours per week (Mon - Weds)
Permanent, part-time job share

We are pleased to offer this role as a job share, working Monday, Tuesday and Wednesday. Previous applicants need not apply. 

The Stories Officer sits in the Marketing and Communications team and will focus on:

· Assist in managing storytelling requests from across RNID, providing vital support and crafting impactful and compelling narratives.

· You’ll be gathering and shaping powerful authentic stories that highlight the impact of RNID’s work, supporting RNID’s strategic goals.

· When you join us, you’ll dive straight into important campaigns like our Protect Your Hearing Campaign, helping to craft meaningful stories. You might find yourself out on location, capturing powerful stories firsthand from our amazing storytellers or coordinating a photo shoot featuring one of our celebrity supporters.

As Stories Officer, you will:

· Work closely with the Stories & Celebrity Manager, identify, interview, and write-up case study stories from people who are deaf, have hearing loss, or tinnitus to support RNID’s campaigns, media, and fundraising efforts.

· Manage and update our centralised database of case studies, celebrities, and influencers, ensuring all stories across the charity are recorded for effective stewardship. Maintain storyteller profiles, contact details, permissions, and consent forms while ensuring GDPR compliance in data collection and storage.

· Collaborate with PR, fundraising, digital, and campaigning teams to integrate storytelling into their work, identify their needs, and match case studies or celebrities to relevant projects.

· Support the development and delivery of storytelling content across multiple platforms, including social media, website, press, and marketing materials, ensuring content meets accessibility standards.

· Manage multiple internal and external storyteller requests.

We are looking for an individual with a passion for storytelling and a deep commitment to amplifying the voices of people who are deaf, have hearing loss or tinnitus.

You will have excellent writing skills, with experience in journalism, PR, or a similar field, and a strong ability to craft compelling narratives that engage and inspire. Your interviewing skills will be key, as you’ll need to connect with people from diverse backgrounds, ensuring they feel comfortable and confident sharing their stories.

Sensitivity and empathy will be essential as you capture authentic, impactful stories. In addition, you’ll be an exceptional multitasker, able to manage multiple storytelling requests and competing priorities with ease. Your proactive and creative approach will drive you to consistently find new ways to tell powerful stories that align with the charity’s mission and strategic goals.

If you are driven by the power of storytelling and want to make a real difference, we would love to hear from you.

We are RNID: the national charity supporting the 18 million people in the UK who are deaf, have hearing loss or tinnitus. Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better. RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 15 June 2025.

DUTIES AND KEY RESPONSIBILITIES

Overview
•Support the Supporter Retention Manger (Loyalty) to design and deliver MAP’s individual giving retention strategy. Including bespoke welcome and ongoing multi-channel supporter journeys, for UK and international supporters 
•Support the Supporter Retention Manger (Loyalty) to review individual giving retention activities and supporter journeys – developing a strategic approach and annual planning with a focus on regular giving and growing life time value
•Champion an insight-driven, supporter-led approach across campaigns and collaborative projects
•Responsible for the day to day management of campaigns and projects

Campaign Management 
•Work with the Supporter Retention Manager (Loyalty) to optimise MAP’s regular giving programme and supporter journeys across Individual Giving, through a variety of online and offline channels
•Support and project manage income and retention campaigns to our warm audiences to maximise income and loyalty. Including but not limited to: data segmentation, scheduling, feedback management, agency liaison, results monitoring and end of campaign analysis
•Work with the Individual Giving Officers (Cash, Digital, Legacy and Offline Acquisition) to provide the best supporter experience possible, tailoring to and identifying different audience segments
•Support with the development of audience segmentation and testing plans to improve life-time value, retention and multiple levels of support
•Ensure processes and systems are in place to track and meet KPIs, including development of robust testing plans to optimize campaigns based on insight 
•Write compelling email copy, build and schedule email sends

Manage relationships with internal stakeholders and external suppliers
•Build strong relationships with internal teams and external suppliers to ensure seamless campaign delivery and holistic supporter experience 
•Manage the day-to-day relationships with external agencies and suppliers, including telemarketing agencies, print-houses, fulfilment houses and creative agencies etc 
•Manage internal stakeholders through various processes, including copy and artwork sign off, and data analysis 

Collaboration and cross-organisation working 
•Support the Supporter Retention Manager (Loyalty) to achieve strategic objectives including improving retention and growing annual income, monitor income and expenditure budgets and use database analysis to inform and improve the sustainability of fundraising   
•Support cross-team and cross-organisational campaigns and projects, including the annual Impact Report
•Work with teams across MAP to source compelling stories, programmatic information and impact stats suitable for campaigns
•Work with colleagues across MAP to align Fundraising campaigns with other areas of MAP’s work e.g. the Advocacy, Campaigns and Communications team, and Programmes team

Reporting and insights
•Championing a test and learn approach: identifying opportunities, developing tests and reporting on results
•Ensuring campaigns are set up in order to effectively track and monitor performance so lessons learned can be carried forward
•Reporting on campaign performance and conduct end-of-campaign reviews - analysing data to spot trends and make recommendations for future campaigns
•Proactively share insight and promote individual giving by internally communicating the impact of retention, supporter journeys and committed long-term supporters (regular giving) 

Invoice processing and administration
•Support the management of the Individual Giving budget, including the processing of invoices and other expenditure documents, working on MAP’s account software, X-ledger 

General responsibilities
•Support with other areas of the Individual Giving programme where necessary
•Responsible for ensuring all communications meet regulatory requirements and internal and charity sector best practice guideline
•Support the mission, ethos and values of MAP
•Support and promote diversity and equality of opportunity in the workplace
•Abide by organisational policies, codes of conduct and practices
•Treat with confidentiality any personal, private or sensitive information about individual organisations and or clients or staff and MAP data

PERSON SPECIFICATION

Experience

Essential
•Experience of working in Individual Giving or Fundraising with a proven record of achieving income generation targets OR Experience of working in Individual Giving/Supporter Engagement with a proven record of developing supporter journeys, audience insight and retention campaigns that improved retention and sustainable income. MAP welcomes applications from people with relevant transferable experience e.g. marketing.
•Able to adapt approach to difference audiences to balance delivering the best supporter experience and meeting campaign KPIs
•Able to confidently analyse data and extract insight to identify trends, behaviour and opportunities
•Ability to write engaging and compelling direct marketing copy 
•Excellent research, writing, proof reading and copy-editing skills
•Strong organisational and time management skills, with the ability to manage multiple priorities and projects 
•Proficiency in the use of MS Office applications, particularly Excel and Word

Desirable
•Experience working with a Customer Relationship Management (CRM) system, especially Microsoft Dynamics 
•Experience working with international charities, humanitarian aid, emergency appeals 

Personal attributes

Essential
•Excellent communication and interpersonal skills, with the ability to engage and collaborate effectively
•An ability to apply awareness of diversity issues to all areas of work
•Take a proactive approach in managing workload, taking accountability for tasks and working well as part of a team 
•Commitment to MAPs anti-discriminatory practice and equal opportunities
•Commitment to the aims, values and ethos of MAP: Solidarity, Integrity, Impact and Dignity
•The ability to work weekends/evenings on occasions in the case of emergencies 

Disclamer:

Interviews will take place on Microsoft Teams with the Supporter Retention Manager (Loyalty) and Supporter Retention Manager (Cash). The interview will be a competency based Q&A, and questions will be sent in advance.

If you have any questions, or reasonable adjustment requests at any point in the application and recruitment process, please contact email on advert 

 Note: we encourage all interested applicants to apply, even if they don’t meet all criteria within the person specification

"You made me happier than ever before and it has been amazingly wonderful!"

Delight is looking for a capable and reliable Programme Resource Lead to manage all of Delight’s resourcing needs and support our Programmes team. As the lead on resources, you will manage all of Delight’s resourcing needs across five arts-based learning programmes: from research and testing, through to purchasing, fulfilment and delivery, supplying our 25 partner schools with programme resources.

Reporting to the Head of Programmes & People, you will work closely with our Programme Leads to understand the requirements and source materials that maintain Delight’s high-quality arts programmes. You’ll be an exceptional project coordinator with very strong attention to detail and a proven record in coordinating, problem-solving and effective communication.

This role requires someone that is detail focused and is not fazed by managing many resources across multiple programmes.

"Delight's programmes are unique, creative and inspirational."

Key responsibilities

Procurement

• Research materials/resources to programme specification requirements

• Develop relationships with suppliers

• Manage and work within specified programme budgets

Fulfilment

• Pack resources for each programme according to specification

• Ensure our quality of fulfilment is maintained

Resource Stock Management

• Monitor and manage stock levels

• Clean, refresh and maintain returned resources

Quality Control

• Maintain rigour in resources

• Maintain the standard of our output and delivery of services, products and materials to match the high quality of our arts-based learning programmes

Resource logistics

• Manage outgoing deliveries

• Manage the return of resources

Other

• Work collaboratively within a small team.

• Adhere to Delight’s policies and procedures at all times, including a clear commitment to safeguarding.

• Support the Programme Team with other duties as required.

Experience, Skills & Abilities

• Programme experience in charitable or commercial sectors

• Strong project management or coordination capabilities

• Well-organised, with effective problem solving skills

• A keen sense of creativity and an eye for detail

• The ability to work both collaboratively and independently, as part of a small team.

• Numerate, with the ability to interpret and manage budgets and other financial information

• Proficient in Excel and experience managing budgets

Knowledge

• Understanding of project operations and logistical requirements

Values and Style

• Equality: Commitment to educational equality and social impact

• Creative: Innovative approach to problem solving, encouraging imaginative strategies for organisational development

• Rigour: Commitment to maintaining high standards, systematic thinking, and meticulous attention to detail in all operational processes

• Relationships: Collaborative professional style, prioritising meaningful connections with team, stakeholders, and partners

• Warmth: Empathetic team-based approach, being part of creating supportive and inclusive workplace culture

• Curiosity: Proactive learner

Desirable criteria

• Knowledge of educational resources

• Knowledge of arts materials

• Experience in arts or education sector

• Previous experience in a nonprofit organisation

• Experience of managing resources