Credit Manager Jobs

Doctors of the World UK (DOTW UK) is part of the global Médecins du Monde (MDM) network, which delivers over 400 projects in more than 70 countries through 6,000 volunteers. 

Our vision is of a world in which vulnerable people affected by war, natural disasters, disease, hunger, poverty, or exclusion get the healthcare they need. 

Through our health programmes and advocacy, we work to ensure excluded people overcome barriers to realising their right to healthcare. Since opening in the UK in 1998, we’ve raised £10m for overseas programmes, helped 20,000 service users here and fought for healthcare as a human right for all. 

We believe that every person living in the UK has the right to healthcare, and we work to influence public policy and local implementation to reduce health inequalities and ensure access to healthcare for all.

DOTWUK have a fun and friendly finance team in a small, but high-performing function and are looking for a collaborative, experienced and energetic leader for the role of Head of Finance. 

In this exciting role, the successful candidate will provide the organisation with a timely, accurate and relevant financial management service by assuming day-to-day responsibility for the organisation’s accounting function, to enable the senior management team and the Board of Trustees to assess results and performance and make informed, strategic decisions, and ensure the organisation complies with statutory and corporate regulation and requirements. 

You will work closely with the treasurer, directors and managers to enable them to manage their programme finances and support them to report to donors and to devise sound plans for growth and sustainability. 

The UK chapter expects to grow income across all sources, including from institutions and foundations. You will play a critical role in maintaining and building on this success. 

You will also be responsible for and provide input from a financial and management perspective on strategic development and the general organisation-wide structure and management as part of the Senior Management Team. 

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

For more information on the role, including a person specification, please refer to the role profile. 

Closing Date:

Sunday 9th June 2024

How to Apply 

To apply, please submit your CV, covering Letter & additional information form on the link provided. Your CV and cover letter should be clearly tailored to the position and should reference points from the person specification section of the role profile. Interview dates TBC.

Applications which do not demonstrate the essential skills, knowledge, experience, and competencies will not be shortlisted. 

About Us

This is a pivotal moment in the development of both the National Forest and the National Forest Company, with a new 25-year vision for the National Forest, an ambitious strategy for the organisation, and a renewed focus and purpose in light of the urgency of climate change.

The National Forest is one of the boldest environmentally-led regeneration initiatives in the country, demonstrating how trees can provide a catalyst for change both in the National Forest and beyond. Across our 200 square miles and over three decades we have a track record of making things happen, increasing forest cover from 6% to more than 22%, transforming the landscape and improving lives and the economy.

An exciting opportunity has now arisen for a Head of Finance to join our team on a full-time, permanent basis.

The Benefits

· Salary of £51,626 - £58,876 per annum

· Annual bonus

· Civil Service Pension scheme with employer contributions of 28.97%

· 30 days’ annual leave plus 10.5 days public and privilege holidays

· Flexible working options

· Cycle to Work Scheme

· Employee Assistance Programme

· Discounts on gym memberships

This is an exceptional opportunity for a high-calibre accountancy professional with senior level experience gained in the charity sector to join our impactful organisation.

If you want to join us in our mission of growing the future together, we would love to hear from you.

The Role

As our Head of Finance, you will actively lead on the management of all aspects of the finance function to include;

· The production of interim and annual financial statements that comply with the requirements of the Charities SORP (FRS 102).

· Preparing all information and supporting documentation for the annual audit, and liaising with the National Audit Office, and the NFC’s external auditors.

· Supporting the internal audit process.

· Fulfilling the accounting and reporting requirements to Defra.

· Working closely with the Director of Corporate Services and Senior Leadership Team to develop strategic financial initiatives that support financial forecasting, goal setting and financial planning.

You will directly line manage the Finance Manager, ensuring the smooth operations of the finance function.

Your role will also involve:

· Preparing the annual budget

· Overseeing and signing off monthly payroll

· Contributing to the development and management of financial systems and procedures

About You

To be considered as our Head of Finance, you will need:

· To be a qualified accountant with at least five years’ relevant experience

· Senior experience in the charity sector, including producing charity SORP compliant group accounts and monthly management accounts.

· Experience of the financial management of complex restricted funded projects

· Knowledge of charity trading and gift aid arrangements

· Good written and oral communication skills

Everyone at the NFC is supported to develop their skills and capabilities. All new employees joining will have a full induction to the NFC’s work and our policies.

Other organisations may call this role Head of Accounts, Finance Manager, Financial Controller, Head of Charity Finance, Finance Director, FD, or Senior Management Accountant.

The National Forest Company is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

Radley College is seeking an experienced, target-orientated and creative Foundation Manager, with full understanding of the running of an annual fundraising programme. This role offers an exciting opportunity for an ambitious fundraiser to join a supportive team at one of the UK's premier boys boarding schools, with an established fundraising culture and alumni relations programme. The Foundation Manager will produce all of the annual appeals (bespoke, parent deposits and all community), manage the trusts and foundations portfolio, deliver all Foundation events, produce the Foundation publications and communications.

The Foundation Manager will join a close-knit, supportive and collaborative Development Office dedicated to supporting Radley College's mission and advancing its fundraising goals. While a background in education is advantageous, we welcome candidates from various sectors, prioritising drive, energy, and passion. This position offers an exciting opportunity to make a significant impact by securing substantial financial support and building enduring relationships with donor's who share a passion for our College. 

If you have a passions for building relationships for successful fundraising, spearheading change and driving impact, strategic thinking and managing diverse campaign, experiences and innovation...we would love to hear from you. Your contributions will be pivotal in expanding our mission, empowering our community, and transforming lives. 

Radley offers a salary in the region of £37,000 to £42,000 pa  along with a generous benefits package including College sickness scheme, contributory group personal pension plan, Employee Assistance Programme, reduced membership of the school's sports centre, free parking and free school meals during term time.

The deadline for applications is 12noon, Wednesday 29 May, but we reserve the right to consider applications as they arrive. Interviews will take place  on 5 and 6 June,. Candidates are encouraged to contact the Development Director, Elisabeth Anderson, +44 (0) 1235 543151.

Business Partnerships Manager - London

Tempo Time Credits

London/Hybrid, homebased with meetings in London

FTC for 12 months, with potential for extension

Part time 30 hours over 4 or 5 days, with flexible working

Salary £29,000 - £33,000 including London weighting pro rata, depending on experience

Excellent benefits including 25 days annual leave plus bank holidays, flexible and hybrid working, employee pension scheme, family friendly policies, Cycle to Work Scheme, Death in Service, and Employee Rewards and Assistance Programme

Are you passionate about creating lasting change, making a real impact, and acting as a catalyst for building stronger, more resilient communities?

Are you innovative in your approach and good at building relationships, with a passion and awareness of the voluntary sector and the role of volunteers?

Charity People are delighted to be supporting Tempo Time Credits, a charity that brings people together in local communities to carry out valued and important voluntary work, with their search for a Business Partnerships Manager based in London.

Tempo Time Credits started 15 years ago and is an ambitious movement that empowers, encourages, and engages people from all walks of life, from communities across the UK, to get involved and volunteer. For example, befriending or helping to improve outdoor spaces. Volunteers earn Tempo Time Credits as part of a reward and recognition which can be exchanged for a range of services and activities provided by our local and national partners.

In these challenging times, community support is more crucial than ever. Tempo stands at the forefront having engaged with 40 commissioned programmes, collaborated with 1,500 charities, empowered over 15,000 volunteers, issued over 1 million Time Credits, cultivated 750+ business venues offering rewards, and pioneered the world's first national Time Credit network. Through positive press coverage and support from key parliamentarians, recognition and visibility of Tempo Time Credits is growing across the UK.

Joining a small national team, the Business Partnerships Manager for London will support the London and national Tempo team to expand and deepen the networks of community, public and private sector programmes and to develop new opportunities and partnerships in London.

Key responsibilities:

• Regional Recognition Network Development: You will develop regional recognition opportunities with potential partners, attract a diverse range of regional partners aligned with Tempo funders' objectives, and ensure network variety meets programme and beneficiary needs.
• Lead Generation: You will promote Tempo's work through events and communications, identify and approach new business leads, attend events, present, and network, and coordinate business development enquiries and attend and pitch Time Credits in meetings.
• Management of the London Recognition Network: You will ensure the effective management of the Network, including partner communications and regular network audits, provide leadership for recognition communications, such as newsletters, marketing materials, and social media, contribute to reporting and provide data and evidence, and manage existing partner relationships.
• Support Network Sustainability and Development: You will facilitate local events, trips, and networking meetings, and support innovation, learning, and development across the network.

The Business Partnerships Manager will need to be innovative with ideas and approaches to grow and maintain partnerships. The successful candidate will need to be a good listener and people person as partnerships will be driven by the needs of the volunteers and community members and will have a genuine passion for supporting the development of individuals and organisations. You will be a natural team player to work alongside team members to deliver training and network events and will have excellent and adaptable communication skills. You will have strong reporting and analytical skills to support Tempo to demonstrate their impact within communities.

Tempo are more interested in your skills and passion than in your career path. If you are an inspiring and driven self-starter and can combine relationship building skills and enthusiasm with strategic thinking and excellent networking skills, we would love to hear from you.

The role is home based and will involve regular in person meetings across London. Travel expenses from home to meetings will be covered so the post holder must be based in London or within easily commutable distance. The role will be subject to satisfactory references and a DBS check.

How to apply:

The application process is CV and Supporting Statement detailing why you would like to work for Tempo Time Credits and how you meet the criteria laid out in the Person Specification within the Job Description. Please visit the vacancy page on the Tempo Time Credit website for the full recruitment pack. Please also complete the Equality and Diversity Form on the website. The closing date is 5pm on Thursday 30 May. Interviews will be held w/c 10 June.

As part of Tempo Time Credits commitment to Disability Confident, candidates who consider themselves to be disabled will also be given the opportunity to attend an interview if they meet the essential criteria for the role. By opting-in to this scheme, you are disclosing that you have a disability solely for the purpose of the interview guarantee and we will not assume nor infer that you wish to disclose or record your disability in any other way - including any reasonable adjustments you may need if you are employed.

Tempo strongly believe in the benefits of having a diverse and inclusive workforce and encourage applications from all sectors of the community.

Location: Southampton - Hybrid (1-2 days in office)

We are working with One Small Thing who are looking for an experienced Finance Manager with demonstrable skills within finance, the not-for-profit sector and housing to join their Hope Street team.

With offices in London and Southampton, One Small Thing is striving for positive change across the justice system by implementing small things in a big way.  They provide gender responsive, trauma-informed programmes within the prison and community sectors that consider the individual caught in a cycle of crime and incarceration, with the aim of humanising their experiences.

One Small Thing has a commitment to systemic change for women and their children in the justice system, which has inspired them to build Hope Street, a brand-new, purpose-built residential community-based service, designed in collaboration with women, for justice-involved women and their children in Southampton, offering them access to education, practical and therapeutic support in safe, respectful trusting environment.

Responsible for ensuring financial controls, processes and systems are updated and effectively implemented, the Finance Manager will create accurate, regular reporting ensuring adequate financial forecasting, as well as ensuring that the organisation remains financially compliant, and they will be instrumental within the organisation in supporting scale and growth at Hope Street.

This is an exciting time for the charity and an excellent opportunity for a skilled Finance Manager who:

· Holds an acounting qualification (ACA, ACCA, CIMA or CIPFA) part or fully qualified or qualified by experience.

· Has strong budgeting/forecasting and at least two years financial & systems management experience, with experience of producing management accounts, budget planning and financial monitoring processes.

· Has experience of working in or with the not-for-profit sector and housing sector.

· Can demonstrate exceptional budgeting skills with experience of managing complex funding sources.

· Has highly developed interpersonal & team-working skills with a positive, flexible & can-do attitude, strong leadership & communication skills, with the ability to develop policies/procedures and convey complex financial control concepts to non-finance colleagues in both verbal and written format.

· Is resourceful, practical with an approach to problem-solving, with the ability to plan, prioritise and maintain efficiency during periods of pressure and high volume of work

You will have advanced knowledge of MS Excel, Sage Payroll software and of the benefits system, tax credits and universal credits.

Previous experience of the following would be an advantage, but is not essential as training can be provided:

· Knowledge of Charity accounts & SORP

· Knowledge of the Charity VAT landscape

· Knowledge of Microsoft Dynamics 365 Business Central

Please note that there is a requirement for a DBS check for this role at Enhanced with Barred check level. 

For more information, please contact Louise Portnall, Recruitment Consultant, Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Closing date for applications: 29th May 2024, please apply without delay to avoid disappointment

First interviews will be held on 3rd and 4th June 2024

Senior Fundraising and Marketing Manager

Are you passionate about making a difference?

Do you love devising new and innovative fundraising strategies to achieve goal after goal?

Have you got experience within the Charity sector at a senior level, with a proven track record of strategic thinking and leadership? Then this is the job for you!

Beechwood Cancer Care is currently seeking an experienced and dynamic Fundraising & Marketing Manager to join our friendly Team.

Key responsibilities:

• Forging impactful community and corporate level relationships
• Initiating and executing successfully innovative fundraising campaigns and events to drive growth in aid of the Charity’s mission
• Overseeing all aspects of the Charity’s fundraising and marketing, from grant applications and donor relations, to CRM systems and digital marketing

If you’d like to join us in driving impactful initiatives for local cancer care, download the full job description and get in touch now!

N.B.  There will be a presentation and short written exercise as part of the recruitment process.

Candidates can apply via the application form on the Charity's website or by submitting a CV and supporting statement demonstrating their suitability for the role.

Any CV's submitted without a supporting statement will not be considered.

About the Youth Endowment Fund 

We’re here to prevent children from becoming involved in violence. We do this by finding out what works and building a movement to change things.  

In recent years, violent crime involving children has increased. This is a tragedy. Every child is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment that exists to reverse this trend. We will achieve this by finding out what works to prevent youth violence and building a movement to put this knowledge into practice. We do this by funding, evaluating and then spreading the very best work on reducing youth violence across England and Wales. 

Central to this is the evaluation team.  The team is responsible for commissioning and monitoring complex and rigorous impact evaluations from experts in the field.

The Senior Evaluation Manager will play a key role in supporting the Assistant Director of Evaluation to lead elements of evaluation work. The post holder will also lead a team of two Evaluation Managers, ensuring they have the support to deliver a portfolio of evaluation projects. 

Key responsibilities 

The core of your job is to ensure that we are excellent at evaluation, so we can find out the best ways to prevent children and young people from becoming involved in violence. 

Evaluation 

Working with the Head of Evaluation the post holder will: 

• Implement the processes to assess the quality of evidence presented in funding applications and provide funding recommendations to the Grants and Evaluation Committee. 

• Shape the evaluation approach for individual grant rounds, including leading on this for a small number of rounds. 

• Provide technical expertise on evaluation to the team and lead the development of YEF’s thinking on one or more areas of evaluation. 

• Lead the delivery of YEF’s evaluation work, designing, commissioning and managing complex and large-scale evaluations. 

• Be responsible for YEF’s evaluation policies and reporting templates, ensuring they remain consistent and fit for purpose. 

• Be responsible for the ongoing development of YEF’s commissioning guidance. 

Team management 

The post holder will likely lead the recruitment, management and development of a team of Evaluation Officers and will: 

• Ensure they have the knowledge, skills and support to carry out their work effectively. 

• Provide regular feedback and coaching on written outputs. 

• Supervise and project manage the team’s evaluation work, providing quality assurance and monitoring of progress against project plans and project budgets. 

Collaborative working 

The post holder will contribute to the wider YEF team and will: 

• Be accountable to YEF’s Fund Leadership Team for the delivery of evaluations, making sure they are on time and on budget, including reporting on risks and issues. 

• Work closely with colleagues across YEF and specifically the Programme team. 

• Ensure high-quality evidence is at the heart of all YEF activity and that the evidence we produce is communicated in a clear and accessible way which will drive sustainable change. 

• Support the management of YEF’s panel of evaluators and expert panel. 

General 

The post holder may be involved in other elements of YEF's projects, working with senior colleagues to commission, scope and deliver projects. 

About you 

You are this sort of person: 

• You don't want your days to pass without making a difference. You want to play a significant part in reducing the level of violence involving young people and see the value in an evidence-informed approach.   

• You are an excellent communicator. You can produce technical documents that accurately report methodological and statistical information. You will combine this with experience of communicating complex evidence and analysis in a simple and accessible format to non- experts. 

• You have a post-graduate degree (Masters or PhD) in social science, social policy, public health, health services or other fields, with a significant quantitative component, or relevant experience equivalent to a Masters qualification. 

• You have strong knowledge, experience and technical expertise in evaluation methodologies including the ability to critically appraise the design of a variety of different evaluation designs. 

• You have quantitative analysis skills including experience of using advanced analytical software such as R, Stata or SPSS. 

• You have significant experience in carrying out or commissioning research including designing all aspects of the research and managing external contractors.  This may be in academia, government or a related sector. 

• You have strong relationship management skills. You are comfortable working with a wide range of people, including senior academics and other research experts, children and their families, practitioners, and policy makers. You’re able to provide constructive challenge when required.

• You bring the best out of your colleagues.  You have experience in leading teams and managing others to achieve amazing results. You can both take and give direction. You are collaborative and a team player, able to build strong relationships across the whole organisation. You are happy to help out when and where it’s needed. 

• You have excellent project and time management skills and the ability to deliver high-quality work in a fast-paced environment. 

• You learn fast but remain humble. You like learning. You’re very good at synthesising information. You know how much you don't know and that you can always learn more.

• You work well in a team. You care more that good things happen than who gets the credit. You support your colleagues to produce excellent work.

• You’re committed to equality, diversity and inclusion. You believe and act in a way that celebrates and encourages a range of experiences, views and values. 

You may have, but they are not essential: 

• A good level of knowledge and understanding of crime or serious violence. You know the facts, understand the issues, know the key people, and can discuss the theories. You’re knowledgeable on this topic and very at ease discussing it with experts. Alternatively, you might have a strong understanding of a relevant area such as education, youth work or social care.

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence. 
 

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well. 
 

Additional benefits include  

£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities.  

Hybrid working details  

The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.   

If you’re interested 

To apply, please send a CV and cover letter, and complete the monitoring form click on "Apply for this" button by 9am Friday 17th May 2024. 

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission. 

This role is advertised as full time at 37.5hrs per week. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

You will also be required to provide proof of your eligibility to work in the UK. 

Interview process 

Interviews will take place the week commencing the 27th May 2024. There will be a task to complete as part of this process. 

Personal data 

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area. 

Creative United is one of the UK's leading social enterprises working across the arts and creative industries. Based at Somerset House in Central London, we deliver a wide range of publicly funded programmes focused on increasing access and inclusion in the arts. Our experienced team is committed to supporting artists, musicians and creative entrepreneurs of all kinds with the skills and confidence to develop and grow their social and economic impact, helping to maximise their contribution to the strength and diversity of the UK's creative economy.

We are looking to recruit a talented and self-motivated Senior Business Development Manager to join us in June 2024 on a 12 month fixed term maternity cover contract.

Reporting to the Director of Strategic Development, this role is essential to driving forward the implementation of Creative United’s business development plans across multiple programme and project strands. Key responsibilities include the planning and delivery of business development activities that build on our existing service offer, responding to the needs of the creative communities that we serve, whether on a local, regional or national basis.

This is a hybrid-working role that involves spending a minimum of 2 days per week at our offices in London. You will have strong interpersonal skills and enjoy building relationships through a combination of face to face, telephone and written communications. You will be comfortable working with minimal supervision to plan and coordinate activities that involve the buy-in of other staff and partner organisations. You will be able to inspire and motivate other people to work with you to achieve our shared goals and priorities through effective planning, implementation and evaluation.

Who we are

We are Gunnersbury Museum & Park Development Trust - a registered charity which manages west London’s Gunnersbury Park and 21 listed buildings and structures within it.

We welcome nearly a million people to Gunnersbury each year: some for a friendly game of footy or tennis, others for the wedding of their dreams or even a local community group going down memory lane in the museum.

Gunnersbury Park & Museum hosts a variety of events from outdoor music concerts, park events and exhibitions to weddings, corporate hire, filming and photo shoots.

We could also tell you about our local history museum winning NPO status, our 186 acres of Grade II* listed parkland which has been awarded Green Flag and London In Bloom Gold, our education and community programmes, or our brand-new sports facilities.

There’s so much to be excited about at Gunnersbury and a real opportunity to help shape its future by joining our team.

 Role description

As Commercial Sales & Events Coordinator you’ll provide essential administrative and operational support to the weddings and event hire team. Dealing with initial enquiries and conducting show-rounds to putting together event packages and maintaining the booking system are all in a days work. In addition, you’ll be adept at liaising with clients and suppliers, setting up for events and delivering the best possible experience to guests on the day – always making sure we deliver a first-class service. Weddings, film shoots (we can certainly name drop a few people!), event and venue hires - you’ll deliver excellent customer service and administrative support. You’ll be helping to maximize Gunnersbury’s commercial potential and ensure a safe and welcoming environment for everyone. There is real variety to this role and an opportunity to work across all areas of the estate.

Benefits:

• Salary £26k - £29k / annum
• Full time, 37.5 hrs/week, working 5 days out of 7, some evenings and weekends
• 25 days holiday + bank holidays
• Private healthcare
• Pension scheme with 7% employer contribution
• Cycle to work scheme
• Season ticket loan
• Subsidised gym membership
• 20% Retail discount

To apply for the role of Commercial Sales & Events Coordinator please send your CV and a cover letter outlining how you meet the requirements of the role via the Visit Gunnersbury website.

 Closing date: 23.59 on Monday 27th May 2024

Interviews: Monday 3rd June and Tuesday 4th June 2024

Financial Administrator reporting to the Finance & Operations Manager.  The role of Finance Administrator is a crucial one in our small Finance team, where the successful candidate will be responsible for maintaining financial records. This position requires strong organisational skills, an attention to detail, enthusiasm for figures and good financial practice. The Financial Administrator must be able to work independently as well as alongside the Finance & Operations Manager and Supporter Care Team.

To provide administrative support to the Fundraising Team, and to ensure smooth day to day running of the Fundraising Office.  The role will build, manage and nurture relationships with supporters and the post holder will deliver by recording accurate information about donors and assisting with donor queries

This post will suit a highly organised and compassionate individual with excellent communication skills.

£24,000-£27,000 FTE

27 days annual leave FTE

Pension

We're currently offering a unique opportunity for an Administrator to join our team, based predominately at our Residential services in Rochford and Wickford, with some travel to our Billericay site.

Hamelin Trust is comitted to re-imagining social care and finding better ways of helping to achieve their life goals.

As the Administrator, you'll play a pivotal role in providing administrative assistance to the Residential Services Manager and teams. Your responsibilities will involve generating monthly invoices, managing petty cash transactions, overseeing the booking system and databases, and preparing reports, care plans, and correspondence.

To thrive in this role, you should possess prior experience in office administration, coupled with exceptional written and verbal communication skills, and proficiency in IT. We value flexibility, adaptability, and a friendly demeanor, alongside a  commitment to our values.

The position operates during core hours from 8:30 am to 4:30 pm, Monday to Friday.

Join us in making a difference and shaping the future of social care!

Hamelin Trust has a duty to safeguard and promote the wellbeing of its service users and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. All appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding clearance.

Customer Services and Administration Manager, a fantastic opportunity for a senior Customer Services, Supporter Services, Supporter Care, Membership professional to a National Health Charity, based in Central North London. Hybrid Working; 3 days office based and 2 days working from home.

The Customer Services and Administration team is a dedicated and specialist team who provide all supporters, volunteers, groups, members of the public and internal customers a high level of customer service and support when contacting the charity. The team also play an important role in taking and processing credit and debit card donations made via the telephone or online and respond to Gift Aid questions and queries.

As the Customer Services and Administration Manager, managing a team of Customer Service Officers, you will ensure that on a day-to-day basis the team functions efficiently, effectively and delivers excellent customer care service to all supporters, staff and members of the general public. You will ensure all staff within the team are managed and developed so they provide a high level of support to those using the team and the services provided.

Responsibilities:

• Oversee all aspects of customer service ensuring the supporters, members and members of the public have a great experience when contacting the organisation.
• Organise a rota that ensures all the elements of the Customer Services function are comprehensively covered.
• Put processes and procedures in place to ensure agreed SLA’s and KPI’s are being met, in line with strategic goals.
• Continuously improve processes and the services provided and troubleshoot issues as soon as they arise.
• Responsible for any complaint escalation/investigation.
• Develop and manage the team, performance management and the performance development review.
• Ensure the team are processing direct debits in accordance with BACS rules and regulations.
• Deal with queries and questions raised about our direct debits processes.
• Ensure all income is tracked and all donations are banked and thank in a timely manner.
• Manage the analysis and evaluation of performance information, monitoring and reporting against objectives, outcomes, SLAs and KPIs. 
• With the Data Governance team ensure data protection laws are adhered to, storage of data, review and update policies.

To be successful in the role of Customer Services and Administration Manager, you will have previous experience, skills and knowledge in the following areas;

• Experience of managing a team within a Customer Services, Supporter Services, Supporter Care, Membership department. Delivering a progressive programme of customer service delivery to internal and external customers.
• Experience of managing and responding to complaints and feedback
• Experience of processing Direct Debits payments or similar and ideally thanking of supporter donations via a database
• Experience of the BACS direct debit claiming process and following regulations

Salary: £36,309 - £42,085 per annum

Hybrid Working; 3 days office based and 2 days working from home.

Rolling Recruitment, deadline asap.

Please note: This role is being recruited on a rolling basis. If of interest, please apply asap. Due to the rolling recruitment process, the client reserves the right to close the role when required. 

'Angela Mann Recruitment' is a specialist Charity & NFP Recruitment Agency, with extensive experience and knowledge of working within the sector. We match individuals to roles based on the required skills and experiences requested to fulfil a position, regardless of age, disability, gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.

Monday to Friday, 9-5

London – South East London – hybrid working available 

Closing date: 26th May 2024

An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis based between our Westminster Bridge Road and Ealing Office.

What you’ll need:

• Proven experience of leading and motivating a team (including performance management).
• Strong customer service experience.
• An understanding of Housing Benefit and the Universal Credit programme.
• Be committed to continuing professional development.
• Have a strong understanding of the value of data analytics.
• Relevant experience.
• Be a highly motivated individual with a passion to drive a team towards success.

If this sounds like you, we want to hear from you!

A bit about the role:
As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first.

Some of the key results for the role include:

• Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to.
• Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development.
• Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt.

This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required.

A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution 

Monday to Friday, 9-5

London – Thamesmead, SE28 – hybrid working available 

Closing date: 26th May 2024

An exciting opportunity has come up for a Team Leader (Collections) to join our Social Collections Team on a full time and permanent basis based at our Thamesmead Office in London, SE28.

What you’ll need:

• Proven experience of leading and motivating a team (including performance management).
• Strong customer service experience.
• An understanding of Housing Benefit and the Universal Credit programme.
• Be committed to continuing professional development.
• Have a strong understanding of the value of data analytics.
• Relevant experience.
• Be a highly motivated individual with a passion to drive a team towards success.

If this sounds like you, we want to hear from you!

A bit about the role:
As a Team Leader - Collections, you will have excellent leadership skills, strong communication skills, both written and verbal, with the natural ability to network and build effective relationships within the collections team and with key stakeholders across the organization, while always putting the customer first.

Some of the key results for the role include:

• Regular auditing and compliance relating to income collection policies and procedures to ensure statutory and regulatory requirements, best practice, and continuous improvement are adhered to.
• Ensuring effective staff performance management is continuously monitored, so that all staff meet operational performance, targets, and behavioural expectations and in a manner and style which supports and promotes high staff morale and personal development.
• Maintaining high standards of performance and positive outcomes through effective training, support and monitoring, investigation of complaints, including improving services from lessons learnt.

This role will require a minimum of 1-2 day working in the office. Must have a hybrid flexible approach and be willing to travel to all Peabody office locations when required.

A bit about us
It started over 160 years ago with one man’s desire to improve the lives of poverty-stricken Londoners. Today, we have 107,000 homes and 220,000 residents across London and the Home Counties and around 20,000 care and support customers. But the desire remains the same – to create homes and communities where people can flourish. 

Here just a few of the benefits for working at Peabody: 

• Flexible and hybrid working (depending on the role) 
• Up to 30 days’ annual holiday plus bank holidays
• Competitive salaries that are benchmarked regularly against current market rates  
• Two additional paid volunteering days each year  
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 
• 4 x salary life assurance 
• Up to 10% pension contribution