Criminal justice jobs

Are you passionate about using evidence to drive change? Do you want to help shape services that save lives? Join Samaritans as our new Impact and Evaluation Officer and play a vital role in embedding an evidence-based culture across the organisation.

As part of our Research and Evaluation Team you’ll support and deliver high-quality evaluation and impact measurement initiatives. You’ll help us understand what works, why it works, and how we can do better, ensuring our services are grounded in insight and learning.

You’ll work closely with colleagues across Samaritans, as well as academics, consultants, and people with lived experience, to build robust frameworks, develop theories of change, and communicate the difference our work makes.

Contract

• £35,000 per annum plus benefits
• Full Time (35hrs per week)
• 12-month fixed term contract
• Hybrid – Linked to our Ewell (Surrey) office, with an option to work from a shared office space in London Bridge
• In-person working: Meeting in person and working collaboratively are things we value.As part of the Performance and Insights team, you will join three in-person retreats per quarter. Participation to other in-person meetings will depend on need
• We are passionate about flexible working, talk to us about your preferences 

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What you’ll do 

• Support the design and delivery of impact and evaluation projects
• Conduct evidence reviews and develop monitoring frameworks
• Facilitate theories of change for services and interventions
• Collaborate on ethical, high-quality data collection
• Build internal capacity through training and resources
• Contribute to our annual Impact Report and other communications
• Champion the voices of people with lived experience in all we do
• Ensure all research is conducted in line with our policies

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What you’ll bring

• ​Strong knowledge of research and evaluation methods
• Skilled in both qualitative and quantitative analysis
• Experience using analysis software packages (e.g. NVivo, R, SPSS, Excel)
• Experience designing and applying theories of change and log frames
• Great communication and collaboration skills
• Project management skills and ability to meet deadlines
• Excellent problem-solving skills with a solutions-focused mindset
• Experience in the third sector or a service delivery organisation (desirable)
• Postgraduate degree in a relevant discipline (desirable)
• Interest in Social Return on Investment (SROI) (desirable)​​

​Job Description and Person Specification attached.

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Why Samaritans?​

At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.

We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.

You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.​

For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure. You can also visit our careers website to access this.

We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.​

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Apply now​

If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and answer some application questions.​

We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.​

Applications close: 30th October 2025 at 09:00am

Interviews: Friday 14th November 2025

POST

Finance and Operations Manager

RESPONSIBLE FOR

Overseeing Operations at every level of the organisation, with line management responsibility for some of the team, Project and Workstream Coordinators (approximately 5 direct reports) plus some external consultants and contractors.

SALARY & HOURS OF WORK

Part Time – 4 days a week (30 hours)

Salary: Gross £40,000 pro rata £32,000

Term - Permanent 

Annual Leave Entitlement - 31 days including public and bank holidays Pro Rata

Pension: Workplace pension contributions of 5% per month will be paid by NUM

LOCATION OF THE POST HOLDER 

The post holder will be predominantly remote working but will be required to attend the head office and drop-in in Manchester, drop-in spaces in Glasgow and London, and support staff members nationally. The post involves some travel throughout the UK and some work outside of office hours.  All equipment required for remote working will be provided and costs for travel will be covered.

ROLE SUMMARY

We are looking for a Finance and Operations Manager to support the CEO in the day-to-day running of our charity. The NUM CEO develops the overall vision of the organisation, while the Operations Manager is responsible to carry out the vision. 

To be successful in this role, you should have experience as a manager in a position of public trust, have excellent financial, organisational, and communications skills, as well as being a problem-solver with work experience in high-pressure work environments. The Finance and Operations Manager must be versatile in their understanding of the larger vision and as well as the fine details and tactics needed to achieve NUM's goals.

The successful candidate will work in an agile manner to ensure the charity continues to be proactive and innovative, while also being responsive to the changing landscape within the sector and the international sex worker rights and safety movement. As part of supporting the operations of NUM, the successful candidate will provide resources, information and support to NUM Managers and Coordinators across diverse projects, workstreams and teams, to achieve aspects of the organisation’s mandate of 'ending all forms of violence against sex workers' and eliminating the conditions that lead to poverty and survival sex work.

QUALIFICATIONS AND EXPERIENCE 

• At least 3 years' work experience as a Manager, Project or Programme Manager or similar role that requires oversight of a whole system, business, operation or organisation Experience leading remote or hybrid teams is desired. This includes time management skills, with the ability to prioritise tasks, lead team meetings and support members to manage resources, timelines and project budgets, etc. 

• At least two years’ experience in grant writing and fund development, as well as in financial management, with a demonstrated ability to co-develop budgets, cashflow forecasts and financial reporting as well as oversee banking activities and work with accountants and Trustees to ensure NUM’s financial health.

• Knowledge of the charity sector, the day-to-day running of a charity, business or similar organisation, and familiarity with the work of National Ugly Mugs and other sex worker-serving and sex worker-led organisations.

• Excellent leadership and delegation skills and experience. 

• Ability to support and execute on elements of NUM's policies and strategic plan. 

• Experience and training in Safeguarding and the ability to integrate appropriate safeguarding into all aspects of NUM services.

• Exemplary critical thinking and problem-solving skills and experience.

• Excellent IT skills and familiarity with CRM systems, applications and digital platforms and services, particularly Google Workplace, QuickBooks, the Microsoft Office Suite, as well as Slack, Trello, and other project management programs and tools.

• Experience in Human Resource Management and monitoring performance across diverse teams. 

• Exceptional verbal and written communications skills, with the ability to engage in knowledge translation within NUM and with external partners, funders and other stakeholders. 

• A demonstrated ability to be discrete and confidential as part of working on sensitive issues within a diverse staff team, and to be tactful and strategic in challenging social and political climates.