Crisis house night support worker jobs
37.5 hours per week / permanent / working onsite / this role operates on a seven‑day rolling rota following a four‑on, four‑off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are Sunday - Thursday 8pm- 7am and Friday to Saturday 9pm - 8am.
As this is a mobile role, a full UK driving licence and access to a vehicle insured for business use are essential.
YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.
Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.
We are looking for a Housing Mobile Night Worker to provide flexible assistance across our high‑support, medium‑support, and transitional housing services. In this role, you will help ensure our properties remain safe, secure and welcoming throughout the night.
Our services provide 24‑hour supported housing for young people aged 16–25, offering high‑level, medium‑level and transitional housing options. We take a trauma‑informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.
What you will be doing
In this mobile role, you will travel between supported housing sites across Crawley and Horsham throughout the night, ensuring each service remains safe, secure and welcoming. You will carry out routine checks of unstaffed properties—including communal areas, gardens and external spaces—to ensure they are quiet, well‑maintained and compliant with health and safety standards.
You will provide responsive assistance to residents who may need help, and act quickly when concerns arise. You will respond to calls from the on‑call manager and attend sites where an incident, accident or potential risk has been reported, completing thorough checks and taking appropriate action.
When required, you will work alongside the on‑site Night Workers at Crawley Foyer and Horsham Y Centre, helping to maintain a safe and secure environment. This will include monitoring CCTV, completing building checks and keeping accurate records of night‑time activity. You will also take a proactive approach to preventing anti‑social behaviour, work closely with support staff, and carry out one‑to‑one interventions with young people who may be experiencing a mental health crisis or require medical assistance.
This role involves lone working, so you will need to be confident in decision‑making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.
If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.
About You
A dynamic role for someone who is passionate and empathetic, able to adapt to changing situations while maintaining a strong focus on young people’s safety and wellbeing.
Experience and knowledge
- Experience in a customer‑facing role, staying calm and solutions‑focused during challenging situations.
- An understanding of the needs and experiences of young people and adults at risk.
- Awareness of trauma and the ability to work in a strengths‑based, compassionate way.
- Confidence in accurate record‑keeping, including incident logs and health and safety checks.
- Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).
Skills and abilities
- ESSESNTIAL a full, valid UK driving licence with the ability to travel between sites
- You will bring an awareness of the challenges young people face and the ability to connect with them positively
- Ability to de‑escalate situations and manage challenging behaviour calmly.
- Clear verbal and written communication, with accurate handovers for day‑time colleagues.
- Strong interpersonal skills, able to build positive relationships.
- Comfortable lone‑working, using initiative, and working as part of a team.
- Competent IT skills, including Microsoft 365 and basic system navigation (training provided).
Registered Charity
101 - 500
Our mission is to help children and young people have a fair chance to be who they want to be.
Thank you!
We're looking for a kind, compassionate and resilient Waking Night Support Worker to join our Mental Health Social Care Service in Newham. No personal care or experience is required, just the right values.
£21,606 per annum, working 30 hours per week. The shift pattern for this role is 10 hour shifts 3 days per week.
Want to feel like you're making a difference? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
Night Support Workers enable people with needs to manage their tenancies and live independent lives of their choosing in the community. Night Support Workers are responsible for ensuring continuity of a support service at night and for keeping customers and the building safe.
What you'll do:
- Building supportive, trusting relationships with customers and creating a positive atmosphere
- Working proactively with other members of the team to handle the service caseload and administrative responsibilities
- Conducting key work sessions as required, that are innovative and engaging in order to achieve Support Plan goals
- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'
- Establishing a night-time routine
- Assisting in the recording and reporting of customer incidents
- Managing customer referrals, completing assessments and obtaining and maintaining all relevant paperwork
- Developing productive relationships with partner organisations to improve service outcomes
- Adhering to lone working protocols and maintaining high levels of awareness in relation to the health and safety of yourself and colleagues
- Involving customers in the design, development and delivery of the service
- Ensuring Look Ahead Health and Safety policies and local protocols are adhered to at all times e.g. fire risk assessments, fire alarm checks etc
- Working in partnership with the London Borough of Newham and East London Foundation Trust, Ibis House provides short-term, person-centred support to individuals who are medically fit for discharge from mental health inpatient services but face other barriers to discharge. These barriers may include housing issues, independent living skills, access to benefits, community engagement, or other support needs.
- The service also supports individuals experiencing a mental health or psychological crisis where hospital admission may be considered, but where the person is not too unwell or distressed to safely benefit from a step-up bed stay.
- Ibis House accepts referrals from the community, particularly in the early stages of relapse, with the aim of preventing further deterioration, avoiding hospital admission, and reducing the likelihood of full relapse.
- The primary aim of the service is to provide time-limited support that connects individuals with appropriate longer-term services, helping to reduce escalation of need, prevent inpatient readmissions, and ease pressure on inpatient beds..
- To exercise responsibilities under the current Health & Safety legislation and Equal Opportunities Policy as laid down or amended by Look Ahead Housing Association
- To act at all times in accordance with the aims, philosophy and practice of the service
- Taking on shift leading responsibilities by coordinating and leading shifts in the absence of a manager
- Adhere to all the policies and procedures of Look Ahead Care & Support plus those specific to the project including any statutory requirements
- Being responsible for the handover of key information between shifts
- Engaging in learning and development activity to increase knowledge and skills
- Undertaking any other duties consistent with the grade and nature of the post as assigned by the Team Leader/Manager
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
Please see our jobs site for the full job description.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about supporting people at a critical point in their lives? Do you believe everyone deserves to feel safe, respected, and supported?
We are looking for three Hostel Support Workers to join our team at a 14-bed, 24-hour hostel, where you will play a vital role in creating a calm, welcoming, and well-managed environment for residents experiencing homelessness.
Working day and evening shifts, you will provide practical, emotional, and safeguarding support to vulnerable adults, ensuring their welfare, dignity, and protection at all times. You will remain alert to risk, respond confidently to incidents or concerns, and follow clear safeguarding and risk-management procedures to keep residents and colleagues safe.
You will hold a small caseload of residents, offering person-centred, trauma-informed key-work support that helps individuals build independence, stability, and wellbeing. This will include encouraging engagement with support services, promoting positive routines, and helping residents work towards longer-term housing and life goals.
Working closely with colleagues across the service, you will:
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Maintain accurate records and case notes
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Communicate clearly with the wider team
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Deliver effective handover between shifts to ensure continuity of care and support
Above all, you will help foster an environment where residents feel safe, listened to, and encouraged, supporting them to move forward at their own pace.
This role is ideal for someone who is compassionate, resilient, and committed to making a meaningful difference—whether you bring previous hostel experience or are looking to grow your career in homelessness and supported housing services.
The client requests no contact from agencies or media sales.
Thank you!
Reconnect Worker (London)
Apply for this role if you want to make a real, immediate impact by helping young people and families rebuild relationships, reduce conflict and prevent homelessness before it begins.
Location: Sherborne House, London
Salary: £11,896.80 per annum pro rata (FTE £29,742 per annum – ILW)
Closing Date: 22 March, 2026
Employment Type: Permanent
Hours per week: Part time, 15 hours per week
About the Role
Join us as a Reconnect Worker and help prevent youth homelessness by supporting young people and families experiencing conflict or crisis. You’ll deliver focused mediation and personalised family support across London—working with young people aged 11–25 in schools, emergency placements, and Depaul services to strengthen relationships, improve communication and reduce the risk of homelessness. Your work will be grounded in detailed assessments, collaborative support planning and strengths‑based interventions that help families rebuild stability and stay connected.
In this flexible, fast‑paced role, you’ll manage a small caseload, work independently across multiple locations and build strong partnerships with schools, local authorities, Nightstop hosts and colleagues across Depaul. You’ll maintain clear, accurate records, contribute to safeguarding processes and advocate for young people when needed. Your creativity, impartiality and ability to engage families in challenging moments will be key as you help define and strengthen Depaul’s national approach to family mediation and homelessness prevention.
Please note that this role is offered as a part time (15 hours per week) permanent basis.
In this role, you will:
• Provide focused family support and mediation to young people aged 11–25 and their families experiencing conflict or breakdown.
• Manage a small caseload, completing risk assessments, needs assessments and structured support plans that drive measurable outcomes.
• Work across schools, Nightstop placements and Depaul services to stabilise situations and reduce the risk of homelessness.
• Build strong partnerships with local authorities, schools and external agencies to strengthen referral pathways and holistic support.
• Maintain clear, accurate case records and follow all safeguarding, EDI, health and safety and lone‑working procedures.
• Advocate for young people and families when safeguarding concerns arise, ensuring safety and appropriate escalation.
• Work independently across multiple London locations, prioritising tasks and managing time effectively.
• Contribute to Depaul’s national prevention approach through peer learning, reflective practice and continuous service development.
About You (What we are looking for from you – Person Specification)
When completing your application form please address all the points set out below.
Essential
• Significant experience working with young people and families in crisis; reflective, creative and solution focused in your approach and committed to working in an assets based way.
• To hold or complete a Level 4 Interpersonal Mediation Practitioner’s Certificate (IMPC). Training will be provided if candidate doesn’t hold the qualification but training will have to be completed before the end of the probation period.
• Experience of working independently and managing own caseload; self-motivated and able to prioritize tasks and carry out efficient organisation and administration.
• Experience of carrying out risk and needs assessments and support planning for clients.
• Ability to develop strong, collaborative and productive relationships with colleagues and key external agencies, promoting the value of our work and its impact on families.
• High level understanding of professional boundaries and ability to maintain impartiality
• Willingness and ability to travel independently and work from a number of different locations across the London region.
• Commitment to working in a manner, which promotes diversity and equality ensuring that everyone is treated with respect and dignity and no one, suffers from discrimination.
Desirable
In order to attract the higher salary banding you will need:
• Demonstrable experience providing effective mediation services to families experiencing conflict
• Hold an accredited Interpersonal Mediation Certificate
• An in-depth understanding of issues relating to youth homelessness
• Independently manage and maintain a full caseload of families (15-20 families per FTE, or as identified by the service manager).
• Evidence through case recording, support planning and outcome monitoring that families are being supported effectively to make progress against the relevant national outcomes and that mediation is being used confidently and effectively to support this, when appropriate.
What You’ll Receive
• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family‑friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death‑in‑service benefit
• Access to legal and practical support
Safer Recruitment
Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.
About Depaul UK
In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born.
What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year.
As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul – a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul’s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we’re united by our shared values and mission to end homelessness.
Thank you!
This is an exciting role in our committed policy team leading the fight to end child poverty in the UK. The government has just published a UK wide cross-government child poverty strategy, and made some historic commitments to reduce child poverty including scrapping the two-child limit and expanding free school meals in England. However, there is more to do, and this is a great time to join CPAG as we look to monitor the impact of these changes and influence policy makers and parliamentarians to ensure child poverty is high up the agenda.
We are looking for someone with a track record of communicating complex policy areas in an accessible manner to a range of non-specialist audiences. You will have knowledge of parliamentary processes and the different advocacy levers that can be used to influence change. You will enjoy working collaboratively to identify policy issues and develop solutions, working closely with colleagues across the organisation as well as externally.
In addition, in a senior policy officer we are looking for someone to take a lead role in developing CPAG’s policy and research programme, including leading the delivery of research projects, helping to shape our press and campaigns work, and contributing to the development of future projects including fundraising.
You will have a track record of producing high quality research and analysis, including policy briefings, on social policy issues.
The postholder will be working in a fast moving, high profile and complex policy environment and will need to balance short term priorities with long term objectives. Current priorities include influencing the implementation of the forthcoming child poverty strategy, sharing analysis and expertise as part of the DWP’s review of universal credit, and monitoring the development of the green paper on the changes to disability benefits.
We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements, including considering part time hours. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack.
Please note we are recruiting for one person with the right fit at either the policy officer or senior policy officer level.
For more information about this post and to apply download the (Senior) Policy Officer job pack.
If you have questions or need specific arrangements or reasonable adjustments to take part in the selection process please contact us.
Closing date for applications: Monday 16 March (midnight)
Interviews will be held in London w/c 23 March.
Registered Charity
51 - 100
Child Poverty Action Group works to prevent and end child poverty – for good.
The client requests no contact from agencies or media sales.