Crisis house night support worker jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an experienced and passionate Service Manager to manage and lead our Bristol Men’s Crisis House, Avonmouth.
Imagine being part of an organisation whose common purpose is to help those who are severely impacted by mental illness. We believe that everyone should be treated with respect and dignity – and that’s why equity is one of our core values.
JOIN THE TEAM!
1 x Full-time post available – 35 hours per week
This is an exciting opportunity to lead and manage our Men’s Crisis House in Bristol. We believe in a person-centred approach and the involvement of individuals in all aspects of their support.
About the Bristol Men’s Crisis House
The Bristol Men’s Crisis House is a warm and supportive 10-bed home based at Bradford Lodge in Avonmouth. We’re here for men who have recently been through a mental health crisis—whether they’ve just left hospital or are finding it difficult to stay safe where they currently live. Our house offers a calm, safe environment where residents can take time to stabilise and focus on their wellbeing. We provide therapeutic support to help each person feel ready and confident to return home. Stays are usually up to 10 days, although men who are of no fixed abode (NFA) may stay a little longer if needed.
- We’re a non-CQC registered service.
- Our team is here day and night, 24/7, every day of the year.
- The service is run by Rethink Mental Illness, working closely with AWP, who handle all referrals through their Crisis Teams.
How you will make a difference:
Staffing, Leadership & Oversight
· I will ensure that staff have the correct guidance and support to fulfil their roles and will ensure that a monthly 24/7 rota ensures enough staffing capacity to deliver effective support.
Quality of Support & Environment
· I will ensure that a high standard of support is embedded within the service and will promote and support an inclusive environment.
· I will ensure that high quality support planning, risk management, outcomes measurements are in place for all residents in the service at all times.
Referrals & Risk Management
· I will review all referrals into the service and ensure these are appropriate for the service remit and that risks are manageable during the residents stay. I will ensure that all referral documentation is received.
Partnership & Multi-Agency Working
· I will work closely with AWP Crisis Teams and ensure highly effective working relationships are in place at a management and front line level to ensure the crisis house provides the right standard of support to residents using a multi-agency approach.
Activities & Resident Engagement
· I will ensure activities offered to residents in the house and externally are varied and meet residents needs and demand and are within agreed budgets.
Incident Management & Learning
· I will manage and review all incidents and severe untoward incidents that occur at the crisis house ensuring that learning is adopted and shared as needed with AWP and the commissioners. I will support joint investigations with AWP where relevant following the Patient Safety Incident Response Framework (PSIRF).
Essential skills and experience required:
· Recognised housing related qualification or equivalent relevant housing experience
· Experience in a comparable role of management, preferably in housing, social services, residential care or supported housing.
· Experience and knowledge of enhanced housing benefit, housing management, related legislation, letting procedures and Local Authority guidelines
· Ability to identify support goals and evaluate progress.
· Knowledge of risk assessments and ability to identify potential risks and how to manage risks.
· Understanding of housing management, law, policy and best practice
· Ability to motivate people and achieve positive outcomes
· Ability to communicate effectively at different levels
· Knowledge of housing needs / barriers faced by people who experience mental ill health.
· Excellent communication and literacy skills, able to produce clear, concise reports, correspondence and notes
· Competent in the use of IT systems including Microsoft applications, email and internet.
· Must be able to demonstrate behaviours consistent with the values of the Charity
Who are we?
We’re Rethink Mental Illness, a leading charity provider of mental health services in England. We support thousands of people through our groups, services, policy, campaigns and advice and information. Our work supports us in delivering on our mission: “A better life for everyone severely affected by mental illness.”
It is an exciting time to join our growing charity. We are on a transformation journey, one that supports the delivery of the organisation strategy – delivering Communities that Care. Supporting employees, managers and leaders through this change is a key priority for the People function. Just like its key that we attract diverse people to come and work for us.
Diversity, Equity, Inclusion
Diversity is important to us and we appreciate difference through difference, inclusiveness and belonging. It gives us a deeper understanding of the world, our society and the diverse communities we’re working with. By including everyone, we are able to draw on the unique experiences and expertise of our people to help shape and enrich our workplace and improve our services. One way we are doing is through our valued staff networks which play a critical and highly valued role in keeping us focused on creating a diverse, inclusive and engaged employer. We recognise and support staff networks and support groups for our ethnically diverse and LGBTQIA+ colleagues. We are also proud to have been awarded Disability Confident Employer status and are a signatory to the Business in the Community Race at Work Charter.
We aim for our workforce to reflect the diversity of the communities we serve; for those who work for us to feel heard, valued and feel they belong; and for our work to help tackle wider mental health inequalities. We therefore actively encourage and welcome applications from everyone, including applicants with lived experience of mental illness, those who are Lesbian, Gay, Bisexual, Transgender, Queer or Questioning, Intersex, Asexual and any other gender identity not expressed here (LGBTQIA+); people who are neurodiverse, have a health condition, or a disability or hidden disability and people from an ethnically diverse background - regardless of your age, religious or spiritual belief, sexual orientation, marital status, veteran status, pregnancy, political view or socio-economic status.
Becoming a truly anti-racist organisation
We have an ambition of become a truly anti-racist employer, campaigning organisation and service provider - and in our efforts to influence policy and wider societal factors impacting on mental health set out in our anti-racist statement . We have designed a multi-year anti-racist programme of work contained in our Race Equality Action Plan which demonstrates our intention to hold ourselves accountable and be judged on our progress on becoming a truly anti-racist organisation. You can read more about our progress here.
We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Registered Charity
501 - 1000
We’re Rethink Mental Illness and no matter how bad things are, we can help people severely affected by mental illness to improve their lives.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Salary: £22,932 per annum pro rata (£12.60/hour)
Location:Caerphilly
Contract Type: Permanent in line with funding -Workplace based
Hours & working Pattern:
14 Hours per week - Saturday and Sunday 9.30am - 5.00 pm (Incorporating 30 minutes of unpaid break during each shift)
Team members are offered the opportunity to undertake additional shifts to cover absences.
All team members must work flexibly on occasions to meet the needs of the Charity and the people we support
Accountable to:Project Manager
Purpose of the post: Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence
Specific responsibilities
Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.
Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity—where every individual feels safe, heard, and supported.
Respond appropriately to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, reporting concerns to your line manager without delay
Carry out Initial Contact Assessments, working alongside refuge or on call colleagues identifying together which support options best meet the individual's needs and preferences, prioritising need and risk
Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation.
Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements.
Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual’s support plan, needs assessment, risk assessment, safety plan and licence agreement/contract
Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues.
Keep Routes to Support updated with current refuge vacancies to support access and referrals
Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities.
Ensure contributions to records are factual, person-centred, accurate, timely, and confidential, using Cyfannol’s Case Management System and other internal records.
Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events
Assist in providing the organisation’s out of hours response:
- Respond to all out of hours phone calls from the Live Fear Free Helpline, other refuges or Tier 2 and 3 on call colleagues across Cyfannol ensuring effective communication and continuity of support across the team.
- Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk.
- Provide support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response.
- Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team.
- Complete handovers at the end of each shift, both face to face and via email, to ensure consistency, safety and shared understanding across the team.
Housing Management:
Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity.
Carry out routine monitoring of CCTV and security systems to help maintain a secure setting for residents and staff.
Complete and record daily and weekly health and safety checks as directed by the Facilities Coordinator, ensuring refuge spaces meet required standards.
Ensure communal areas are safe and secure before the start of sleep-in shifts, creating a settled environment for the night.
Report repairs and maintenance issues promptly, liaising directly with landlords or housing associations, and involving the Facilities Coordinator when needed.
Provide access to contractors attending the building and monitor their presence to ensure safety and accountability.
Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure.
Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed.
Support Cyfannol’s carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices.
Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines.
Clean private bedrooms/flats between occupancies as promptly as possible to prepare for Routes to Support listings.
Wash and change bed linen, towels, cot bedding, and similar items between occupancies to maintain hygiene and comfort.
Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents’ recycling and refuse removal.
Facilitate ‘motivational cleaning’ activities with residents when appropriate, using a strengths-based and non-judgmental approach.
Liaise with community neighbours when necessary, seeking guidance from your line manager to ensure respectful and constructive communication
General responsibilities:
Actively contribute to the achievement of Cyfannol Women’s Aid’s Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice.
Demonstrate and positively promote Cyfannol’s core values of compassion, integrity, and equity in all aspects of your role.
Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise.
Represent Cyfannol Women’s Aid in professionally manner, enhancing the organisation’s reputation.
Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development.
Work in accordance with Cyfannol’s policies and procedures, ensuring safe, ethical, legally compliant and consistent practice.
Contribute to Cyfannol’s environmental goals by participating in carbon-reducing initiatives, including the organisation’s pledge campaign
Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation
It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances.
This role requires frequent travel for business purposes. A current valid driving licence, access to a car and insurance covering business use
Closing Date: 12th December 2025
The client requests no contact from agencies or media sales.
Thank you!
Join our winter night shelter team and play a vital role in helping guests secure safe, sustainable accommodation. You’ll use your knowledge of housing pathways and support services to guide people through their next steps, working in a person-centred way alongside a committed and caring staff and volunteer team.
Registered Charity
6 - 10
We want our faith in action projects to contribute to a safe and flourishing community in Sutton
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Working with clients from our Day Centre and Night Shelter to provide casework, advocacy and support to resolve and prevent homelessness in Enfield and Haringey,.
Within the Day Centre you will provide high quality and relevant advocacy and casework to people who are homeless or at risk. You will maintain a caseload of clients working within a fast paced and dynamic small team. You will support the smooth running of the day centre provision and have a commitment to supporting vulnerable clients in a person-centred way. Outside of the day centre you will support clients to attend a variety of key services and appointments through outreach.
To be successful in this role will require a keen interest in homelessness and the devastating impact this can have on people. This role is suited to someone with a problem solving, positive attitude, who is passionate about supporting marginalised people.
As a small charity there is significant opportunity to have input in a wide range of operational and strategic activity across the organisation, supporting our growth and development.
The client requests no contact from agencies or media sales.
Thank you!
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Waking Night Worker to play a pivotal role in our complex needs Service in Wandsworth.
Sounds great, what will I be doing?
This role provides overnight waking cover to ensure the safety, security, and smooth running of properties within the Cluster and on-call night hub. You will conduct regular health and safety checks, monitor CCTV and alarms, respond to emergencies, and contact on-call managers or emergency services when required. The role includes supporting clients in crisis, maintaining accurate records, and facilitating access to emergency or ongoing support.
Acting calmly and professionally at all times, you will ensure a safe, supportive environment for clients while adhering to Hestia's health, safety, and safeguarding policies.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You bring strong experience in delivering high-quality customer service within supported or accommodation-based settings, ensuring that service users feel respected, safe, and supported at all times. You demonstrate a good understanding of Health and Safety regulations relevant to housing environments, alongside a basic knowledge of housing management, including maintenance, repairs, and the ability to monitor and report any property-related issues promptly.
You have proven experience in working with individuals with mental health needs, with a solid understanding of the signs, symptoms, and treatments of mental illness. You are confident in recognising when a client's mental health is deteriorating and taking the appropriate action to ensure their safety and wellbeing.
You are proficient in maintaining accurate records related to both premises and clients, using computer-based systems and demonstrating strong IT skills across Microsoft Word, Outlook, and internet applications. Your good literacy and numeracy skills enable you to produce clear written correspondence and manage basic financial transactions, such as petty cash, with accuracy and accountability.
You work in line with safeguarding policies, applying your understanding of safeguarding principles to ensure the protection and welfare of all service users. Overall, you combine professionalism, attention to detail, and empathy to deliver safe, efficient, and person-centred support within accommodation-based mental health services.
When will I be working?
You will be working a shift rota, covering evenings, 39 hours per week, including some weekend shifts.
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Registered Charity
0
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.
Thank you!
Homelessness isn’t just about losing a home—it’s about losing stability, security, and often, hope. We are recruiting a Complex Needs Practitioner to support individuals experiencing rough sleeping across the Wirral. You will work as part of a small and dedicated team of outreach workers seeking out and supporting those in our community experiencing homelessness. Provide outreach support, working flexibly across community locations with a central hub based at our head office in Birkenhead.
What You’ll Be Doing
- Keeping in touch with known rough sleepers in the area and acting as their key point of contact for seeking out accommodation.
- Providing emergency support and referrals for those in crisis.
- Connecting rough sleepers with essential services, professionals, and community networks.
- Supporting people through the highs and lows, offering practical help, understanding and encouragement.
- Inspiring change and making a lasting difference in people’s lives.
What We’re Looking For
Our Complex Needs Practioner will have
- A kind heart and a strong sense of empathy.
- Great communication skills to support and encourage others.
- A calm and measured approach to handling challenging situations.
- Experience working within homelessness, substance use or mental health services is desirable but not essential as training will be provided.
We are a growing and vibrant team of professionals who work hard to improve the lives of those who need it most. If you’re ready to begin work at the coalface of our life changing services, we’d love to hear from you.
Please note: We do not accept CVs for the position of Complex Needs Practioner. All applications must be made via our form and emailed in. Instructions to be found on our Career Page.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about delivering innovative services to support women who street sex work in Bristol? We are looking for an inspiring leader who can apply excellent service and people management skills, and who can build partnerships to achieve the best outcomes for One25’s service users.
One25 works with women who are trapped in street sex work, supporting them to move from crisis and trauma towards independence in the community. It is a highly respected charity working with some of the most marginalised women in Bristol.
We do this through our night outreach service which is a lifeline for nearly 200 women on Bristol’s streets. Our Health Hub provides vital support for women to access health services and healthcare professionals. Our caseworkers offer intensive one-to-one care in any area of need: from support in court to finding somewhere safe to live.
One25 are recruiting a part time Service Manager to join a dedicated and passionate team who deliver high quality services to women. The successful applicant will oversee management of the health hub service and group work activities, and work collaboratively with other service managers to support the delivery of and connection between One25’s van outreach and casework services. You will support a team of specialist case workers to deliver one-to-one support to women as well as working closely with dedicated volunteers within services.
I feel incredibly inspired by working at One25, alongside an amazing team and incredible women. I envisage that I will be working at One25 for many years to come; it is such a wonderful place to be. – Current Manager at One25.
We are looking for someone who is creative, values-led, solutions-focused and who is passionate about providing trauma informed support to women who experience multiple disadvantages.
We value and prioritise the wellbeing of our team and offer external supervision and reflective practice alongside a variety of benefits and practices that aim to cultivate a trauma-informed environment.
One25 is committed to being an inclusive workplace that represents the diversity of the communities we serve. We actively encourage applications from candidates with diverse backgrounds and experiences. We particularly encourage applications from across the global majority, LGBTQ and disability groups, and those who have lived experience of multiple disadvantages as these groups are underrepresented within our workforce.
As part of our efforts to increase ethnic diversity in particular, we are taking positive action under the Equality Act 2010 (Section 159). We will guarantee an interview to applicants from global majority backgrounds who meet the essential criteria for the role. Applicants are therefore asked to ensure they complete the Equalities Form when submitting their details in order that their application can be considered appropriately. Please refer to One25’s Recruitment Data Privacy Policy for more information.
We are happy to discuss any reasonable adjustments individuals may require once in post, but also during the application and interview process to make it as inclusive as possible. This could include (but is not limited to) different ways of applying, sharing interview questions in advance, or allowing more time for tasks during the interview.
Occupational Requirement
This post is open to women only, as permitted under Schedule 9, Part 1, of the Equality Act 2010. Following the recent Supreme Court judgment, this part of the Equality Act now means we may only consider applications from women who were assigned female at birth for this role. We welcome applicants to get in touch with us if they’d like to discuss this further.
Enhanced DBS disclosure will be required.
Benefits:
External supervision and reflective practice to support your mental wellbeing and professional development
Generous leave allowances: 33 days holiday inc. bank holidays; additional holiday linked with length of service, 2 days wellness leave; up to 13 additional days’ time off in lieu; plus, additional time off on any working days that fall during the Christmas and New Year closure.
Option to join the 4 Day Week pilot following successful completion of probation period (work 20% less for the same salary)
Enhanced company sick pay
Enhanced maternity, adoption and paternity/partner pay
Access to Employee Assistance Programme
Access to HSF Health Plan
Mental Health Champions
Reflective practice sessions
Cycle Scheme
Opt-out pension scheme.
Hours: 22.5 hours per week over 3 days (Wednesday-Friday). Service Managers are required to complete a monthly van outreach shift (evening hours which can be taken back as TOIL) and to participate in the evening on-call rota (typically once every few months).
After successful completion of probation period, employees have the option to join the 4 Day Week pilot (work 20% less for the same salary).
Salary: £22,418.40 per annum (£37,364 FTE)
Contract: Permanent
Location: St Pauls, Bristol
Applications by: 9am Monday 09 December 2025
Ask Us Anything session: 11am Wednesday 12 November 2025
Interviews: Monday 15 December 2025
Start Date: As soon as possible
Registered Charity
21 - 50
To meet women who street sex work where they are, supporting them to move from crisis and trauma towards independence in the community.
The client requests no contact from agencies or media sales.