Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team. 

We are looking for a Knowledge & Information Manager to support people with dyslexia by developing the British Dyslexia Association information programme and embedding best practice in information development.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team at a time when we are expanding our information and advice services, and play a pivotal role in supporting our greater focus on our charitable purpose, at the heart of which is evidence-based information on dyslexia and dyscalculia.

The Knowledge & Information Manager will be responsible for all information that we produce, across digital, print and person to person platforms. Alongside thousands of daily visitors to our website, our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with colleagues to ensure all our information is current and accurate.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and we are seen as the organisation to go to for expertise on dyslexia.

About you

We are seeking a candidate with expertise in information development, ideally gained in an advice, education or health information role. You will be experienced in producing information for the public from the research stage, through to writing, external review and publication, and experienced in researching information using databases and the internet. You will be confident in liaising with academics and researchers, and you will understand how to explain complex issues for public understanding.

Substantial knowledge of dyslexia and/or neurodiversity gained in an academic or professional setting would be ideal but what matters is that you care about accurate information and its positive impact empowering people.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular visits to our Bracknell office in Berkshire, applicants should live a reasonable distance, around 1-2 hours max travelling time.

If you are passionate about supporting young people to reach their potential, we want you to join our partnership! Bonny Downs Community Association (BDCA) and Renewal Programme (RP) have come together in an exciting new youth project and are seeking 2 x experienced Youth Co-coordinators to provide the young people of Newham with spaces to enjoy, support to achieve their best, and opportunities to make a positive difference in their community.

About us

BDCA is a dynamic community-led charity that has been serving the residents of the London Borough of Newham since 1998. Our motto is, “working together to change lives and transform our community”.  The Renewal Programme has also been working in the borough for 50 years and is passionate about investing in community and supporting people to rise through dignity, inspiration, and empowerment. Together we have a combined track record of over 70 years’ Newham focussed service delivery. including local club youth provision. holiday activities, evening drop-ins, sports activities and youth leadership programmes.

About the roles

These new posts offer an exciting opportunity to play a driving role in launching a new package of services for young people across the economically disadvantaged but beautifully diverse East Ham area of Newham. Each role is 36 hours per week and for an initial fixed term period of 2 years pending further funding. Please see the full job descriptions and person specifications attached and do note an enhanced DBS check will be required.

Our ideal candidates will have significant youth work experience, a passion for working with young people from diverse backgrounds and a high level of motivation to develop an excellent and impactful youth offer.  You will be excellent relationship builders that are enthused by partnership working, and given current circumstances you will also need to be creative in your approach to adapt youth engagement offers safely and in line with Covid-19 restrictions. You will need to demonstrate that you are professional, organised, efficient and able to manage our sessional youth staff, sports coaches, junior leaders and workshop providers. You will also have a robust understanding of safeguarding policy and procedures.

With one role based predominantly at BDCA (London E6) and the other at RP (London E12), you will work together to plan, lead, manage and evaluate sessions in venues across the East Ham community, ensuring project outcomes are effectively delivered. Key shared project outcomes are:

• Provide safe places to enjoy = at least 6 venues will be open for a total of 1759 hours of youth activities each year.
• Increase youth engagement = Each year, at least 495 unique young people will access our regular activities and accredited courses and feel a greater sense of community connection as a result.
• Grow youth leadership = Each year, at least 45 young people will receive intensive year-long support to achieve their best and build their hope and agency to make positive change in their own lives and in their wider community too through accredited youth leadership courses and social action campaigns.
• Deliver inspiring and diverting activities = Each year, the programme will deliver at least 25 co-produced activities including sports, creative arts, wellbeing workshops, free play, tuition support, educational workshops, offsite trips, training and mentoring.

Each role will however have slightly different areas of responsibility as follows:

Youth co-ordinator 1 (BDCA)

This post holder will be specifically responsible for coordinating: four outdoor MUGA sports sessions and one outdoor BMX session per week; year round Saturday volunteering sessions for young sports leaders; support to complete Duke of Edinburgh award scheme led by specialist partner and an annual music production project led by specialist provider. They will also be directly delivering: three virtual activity videos per month; two annual residentials for 15 participants; three-week summer volunteering placement with accredited Sports Leadership Award for 30 participants; monthly Stepping Up life skills training and social action campaign planning workshops plus regular mentoring calls for 15 participants; annual music premiere event for up to 100 attendees; and 10 day trips per year for up to 15 participants.

Youth co-ordinator 2 (RP)

This post holder will be specifically responsible for coordinating and delivering five evening youth clubs per week including a tuition club, journalism club and three drop-in free play sessions with creative workshops. They will be charged with leading the project’s monthly youth forums during the above sessions and also supporting participants to attend borough-wide Youth Citizens Assemblies and Area Youth Forum meetings. So as well as delivering high quality inclusive activities in safe supervised spaces, this new Project Coordinator will focus on increasing access to platforms where youth voices can be heard and younger leaders are supported to help steer local services to boost engagement and impact.

Application process: Please apply by attaching an up to date CV AND covering letter (max 2 pages, applications without cover letters WILL NOT BE CONSIDERED) demonstrating how your skills meet the Job Description and Person Specification and why you are interesting in applying for the role. If your application preference or request is for one specific role over the other then please state this in your cover letter otherwise we will assume you wish to be considered for either role within a single application. We are also willing to consider job share applications for each role from strong candidates

Application deadline:

Please note there is no fixed  closing date, but we are keen to recruit to these posts as quickly as possible and so early applications are very much encouraged. We will invite interviews and begin the selection process on a rolling basis, with the aim to have the positions filled as soon as appropriate candidates are identified. Candidates will need to apply before 1st February to be considered for the first set of interviews fixed for 4th February.

• First interviews via Zoom: Thursday 4th February 2021
• Ideal start date: w/c 15th February 2021

Equal Opportunities Statement

Both BDCA and RP are committed to recruiting high quality candidates whose skills and experience are most suited to the jobs on offer regardless of sex, race, colour, ethnic or national origin, religion (or beliefs), marital status, sexual orientation, disability, age or political affiliation.

Use your experience and skills to make a difference for people with dyslexia and dyscalculia by joining our growing team.

We are looking for a part-time Helpline & Support Services Manager to improve and enhance our helpline and support services to deliver prompt, effective information and guidance.

This is an exciting opportunity to join the British Dyslexia Association, the charity that is the voice of dyslexic people. The successful candidate will join our team and manage the growth and development of our helpline and pilot new support services, to increase our impact for people with dyslexia and dyscalculia.

The Helpline & Support Services Manager will be responsible for developing the British Dyslexia Association helpline and trialling new ways for us to support and advise people with dyslexia and dyscalculia. Our well established and much valued helpline sees many incoming calls and emails every day, and this role will work with a colleague and our helpline volunteers to embed efficient ways of working.

We are contacted every day by people in need of help or advice, including parents whose children may not be getting the support they need at school, or employees whose workplace has not made reasonable adjustments. We offer expert advice and empathy, to help our callers access the support they need. This role will ensure that everybody with dyslexia has somewhere to turn when they need help. 

About you

We are seeking a candidate with expertise in dyslexia, who understands the challenges that people face at different stages of life, and how to overcome societal barriers. Dyslexia is a recognised disability but we want everyone to understand the advantages of thinking differently. Our support services focus on empowering individuals to make positive change happen.

You will need good knowledge and understanding of dyslexia and/or neurodiversity, including children/education/SEND.

As the charity moves into a new era, you will be at the heart of positive change.

To apply

Please view the Recruitment Pack for full details of this position. We invite applications with an up-to-date CV and cover letter explaining how your skills and experience match our requirements, and why you would like the role.

CLOSING DATE: 12 Noon, Monday 8th February 2021

Interviews will be conducted remotely, week commencing 15th February 2021

Please note: as we expect post Covid to have regular visits to our Bracknell office in Berkshire, applicants should live a reasonable distance, around 1-2 hours max travelling time.

Project manager:

We are One Housing, and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

Our IT team is friendly, and we love what we do. We are passionate about the high-quality support we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-

for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our I.T. Team as a Project Manager

One Housing is a provider of housing and support services to people across London and the South East, with over 17,000 homes and one of the largest care and support portfolios in the area.

In providing these services to a huge range of customers, we rely on the systems and processes to ensure our frontline colleagues can provide a high level of services to meet their range of needs. As a provider whose profits go into funding new homes and better services, your work supports our vision to provide places for people to call home and to support them to live well. In joining One Housing, you will support the development of new systems and processes, providing improvements which offer a better quality of service or provide better value for money.

The Project Manager is responsible for managing our diverse range of stakeholders, leading teams to deliver project(s) that span across one or more business units. Manage resources, schedules, financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes writing business cases, preparing and managing project plans, management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.

The Project Manager has the authority to run the project on a day-to-day basis. Verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.

The role:

We have a fantastic opportunity for someone to join us in the position of Project Manager based in Camden. Your responsibilities will include:

• The Project Manager is responsible for leading project managers and teams to deliver project(s) that span across one or more business units. Manage resources, schedules, and financials and adhere to stage gate quality and SDLC control guidelines throughout the full systems development life cycle. This also includes management of issues, risks and project change requests to ensure successful and on-time project delivery. Contribute to process improvement initiatives as it relates to improving project delivery.
• The Project Manager has the authority to run the project on a day-to-day basis. The Project manager will verify that the project produces the required deliverables of quality, within the specified constraints of time and cost and to achieve the potential benefits defined in the business case.
• With many key technology projects either delivering or rolling out further phases, its never been more essential that business processes and technology projects embed with teams and teams are engaged in the process of change.
• Coming into the organisation at a key time, we are developing the next phases of our business transformation and in particular look to increase our capacity for change management and supporting teams in delivering effective services and identified benefits through high quality technology and processes.
• While this role currently has no line management responsibility, there is an expectation that you can help upskill others in the team on embedding change and change management techniques.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who demonstrates a friendly, positive demeanour. The successful candidate will:

• Extensive understanding of project and program management principles, methods and techniques. Previous experience of implementing CRM Dynamics projects
• Good high-level technical understanding of IT infrastructure, networking, databases, applications and systems integration. Results-focused: able to set high work standards for self and demonstrate drive to meet targets.
• Customer-orientated: desire and willingness to address the needs of residents and project team members, continually seeking to improve quality and standards of excellence
• Solid track record of successful IT implementation project delivery within cost, time, quality, scope, risk and benefit constraints
• Ability to create Project Management documentation, tools and reports, such as Business cases, GANNT charts, PIDs, Dashboard reports and RAID logs
• Good knowledge and experience of BI reporting
• Ability to design and deliver reports
• Continue professional development in order to keep abreast of emerging technologies, methods and best practices
• Previous experience of IT implementations involving integrations with multiple systems. Previous experience of IT implementations involving multiple external IT suppliers
• Experience of successful business change management
• Ability to influence and motivate managers and staff across the business and external suppliers to ensure project milestones and objectives are met
• Excellent planning, communication and stakeholder management skills
• High levels of the following key competencies:
• Planning, time management, people management, problem solving, attention to detail, communication, negotiation and conflict management
• Experience of industry tools and technologies. Practical understanding of applying different Project Management methodologies and controls; Waterfall, Agile, Iterative etc,
• Some exposure of working in a commercially focused housing/asset management environment

Professional qualifications or memberships

• Project/change Management qualification, eg PRINCE2, PMI, Lean

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000-£55,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.

We welcome applications from everyone.

Apply today for a fulfilling career in our I.T. team

My charity client are developing their IT function, and have created this new role to manage their key business systems.

Reporting to the Head of IT, the role is responsible for the delivery and support of key Business Systems and processes with a focus on Fundraising/Marketing, HR and Finance and will also take the lead in the development of Microsoft Organisation business tools including SharePoint, Teams, ZenDesk etc.

This Business Systems Manager role includes oversight of their CRM and integrated systems, however on a day-to-day basis these systems are managed by the Database Manager, therefore no specialist knowledge required.

This role will also ensure that key business systems drive and enhance the delivery of their organisational strategy and build the capability of their staff to ensure that they optimise the tools available to them.

Essential skills and Experience should include;

• Experience of managing and administering Finance & HR Systems
• Experience of implementing new systems
• Experience of implementing new system processes

• Managing and administering Microsoft business tools including SharePoint and Teams
• A proven track record of delivering high quality results to deadlines.
• Experience of developing, communicating and implementing business plans.
• Proven planning and project management experience to control effective use of resources.

• Experience of financial and budgetary management.
• Extensive experience of supporting Business Systems on multiple platforms
• Evidence of taking business process and translating into system and application process
• Experience of system implementation projects

The office is based in North London and you will be expected to go into the office a few times a month but they offer flexible working.

Are you a confident researcher who would like to use your skills to amplify the voices and experience of Deaf and disabled people in Barnet?  Do you have your own lived experience of disability (which could include a long term condition or mental health issues)? 

We are looking for an enthusiastic self-starter to take on an exciting two year project to understand disabled people’s experience of the social care system.  Using surveys and interviews, and supported by a steering group of users who you will work with closely, you will build a picture of how much people feel the support they receive is helping them achieve independence and the outcomes they aspire to.  You’ll use that information to build reports and recommendations, culminating in a conference to share learning and hear from other areas about how to build best practice in support and co-production.

A natural relationship builder, you will be able to adjust your communication style to work effectively with a wide range of stakeholders, from users to senior council staff to other London DDPOs.  You’ll also be able to write clearly, persuasively and accessibly, creating reports and information that people want to read.  You’ll also be able to advocate effectively for greater co-production and make a positive case for change, sensitive to the perspective of a range of stakeholders but able to find solutions and suggestions that build user involvement.

You’ll hold overall responsibility for our user voice work, overseeing the work of our User Voice Lead and ensuring that there is effective shared learning between different projects.  Supervisory experience would therefore be an asset, but we are also open to applications from talented disabled people looking to move into their first management role.  Confidence to conduct high-quality research independently with minimal supervision is essential, however.

This is a great opportunity to create a really impactful piece of work and influence thinking on approaches to Adult Social Care.  The work is Barnet-based, but we hope it will be influential far beyond the borough.  So we’re looking for someone committed to making a difference, who will take this opportunity and help create positive change. 

In return, you will become part of a friendly and supportive team, working within a focused but flexible culture, where diversity is valued and you can bring your whole self to work.

The role is based in Colindale, but with some flexibility for homeworking days.  The role is totally home based during lockdown. 

Interviews will be in early February, with the successful candidate commencing in post 1st April. To apply, please submit your CV and a full cover letter explaining how you would use your lived experience of disability to inform your work, as well as detailing your research experience.

The Eden Project is looking to recruit a Membership and Individual Giving Manager to cover a fixed term maternity contract until April 2022.

This is a key role managing a small team wholly dedicated to raising unrestricted revenue for the Eden Trust, and building long-lasting relationships with Eden’s valued supporters. As an interim role, we are therefore seeking an experienced Membership and/or Fundraising Manager who can hit the ground running. You will need to work collaboratively across the Eden Team – largely remotely at first, with a view to moving towards some in-person working at our office in Cornwall once current Covid-19 restrictions are eased. We will consider long-term remote working, as well as flexible working patterns, for the right candidate. The main remit is to ensure the continued success of Membership and Individual Giving fundraising activities at a time of considerable change across the sector.

The ideal candidate will have a passion for Eden’s charitable mission, which they will translate into persuasive supporter recruitment and retention strategies across low-, mid- and high-value giving streams. They will be equally comfortable in the creative realm of copywriting, marketing and design process management, as they are in interrogating complex data sets to manage financial reporting and forecasting. A pro-active and collaborative nature will be essential to succeeding in this role.
 

Akademi is seeking an experienced admin professional to join the team as Administrative Manager. The role will support the smooth and efficient running of a viable and stable organisation with the Exec team and will be responsible for the management of our administrative requirements alongside coordination of Akademi’s Learning and Participation work, financial administration and communications support.

You will have demonstrable management experience preferably obtained in the administrative side of arts or charity sectors and a good working knowledge of financial management / bookkeeping and social media. Excellent written and communication skills are also expected alongside experience in project coordination. An interest in dance / performing arts is highly desirable. The Administrative Manager is first point of call of Akademi enquiries, and communications central for the entire team and associate artists, so being friendly, proactive, professional and efficient is crucial to the role. 

About Akademi

Akademi is a dynamic and future facing organisation, dedicated to redefining the parameters of South Asian dance as an art form. We connect South Asian dance with the wider contemporary arts sector and engage with social, political and cultural agendas to achieve real impact. Our areas of work include performances, learning and participation work, artist development programmes and bespoke curation for events.

SALARY: £30,000 - £32,000 depending on experience

HOURS & OFFICE: Full-time (40 hours per week). Normal working hours are 10am – 6pm with one hour for lunch. In due course and when safe to do so, it is anticipated that Akademi will return to office working (based at Hampstead Town Hall, Belsize Park London). Until that time, this post is offered via remote working. Akademi will always consider flexible working requests. In the event of a requirement to work occasional evenings and weekends, Akademi offers a Time Off in Lieu system.

START DATE: Ideally mid-March 2021

Closing date for applications: Thursday 18 February 5pm

Interviews will be held via Zoom on: Thursday 25 February

To apply, please download the full job description attached and send in your CV and a cover letter (no more than 2 sides of A4) outlining your interest in the role and how you meet the person specification. Please also complete and send the confidential equal opportunities monitoring form.

Should you need this information in another format, or require reasonable adjustment, please contact us.

Akademi is committed to be an Equal Opportunities employer and recognises the importance and advantages of diverse workplaces and communities. Any candidate who self-identifies as D/deaf, disabled or neurodivergent, as a person of colour, and/or as genderqueer, and who meets the essential person specification, is guaranteed an interview. If you feel that this applies to you, please indicate in your application email.

Service Charge & Rents Manager:

We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.

The One Housing Customer Services teams are friendly, knowledgeable and we love what we do. We are proud of our expertise and passionate about the high-quality, service we deliver to all of our customers.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not- for-profit organisation that is proud to make a genuine difference to people’s lives, each and every day.

Join our Customer Service team
Our Customer Services teams play a central role in achieving our vision. Our teams include our Customer Contact Centre and specialist teams like income collection, rent and service charges and resident management. Often acting as a first-point of contact for our customers, we prize our accountability, empathy and a genuine desire to be helpful and informative.

We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.

The role:

We have a fantastic opportunity for someone to join us in the position of Service Charge and Rents Manager. Your responsibilities will include:

• The accurate calculation, construction and issue of all service charges, including both annual revenue charges and major works charges for properties in the One Housing portfolio management, working with other departments to achieve this. Accurately estimate and actualise all service charges. Accurately calculate and issue of all rents in the One Housing portfolio working as required with other departments to achieve this.
• Day to day responsibility for managing the Service Charge and Rents Team and its resources (including systems such as BlueBox), allocating work, managing projects and determining priorities. Responsible for the development and effectiveness of the team through regular support, supervision, appraisals, 121s and team meetings. Where required to take action in relation to disciplinary matters, sickness or capability. 
• Ensuring the Service Charge and Rents Teams provides an excellent customer-focused, professional management service to residents and clients ensuring all legal landlord/freeholder obligations are met, ensuring all relevant fees, charges, notices and rents are issued in a timely manner and addressing any queries in relation to these as required.
• Advising on and implementing lease terms, statutory measures and One Housing policies relevant to the management of shared ownership and leasehold properties. Leading the efficient and effective collection of service charges for all properties by ensuring the accuracy of charges and assisting in the resolution of disputes and queries, including First Tier Tribunal (Property Chamber) work and attendance.
• Maximising income to the service and organisation by maximising levels of cost capture when calculating service charges. Providing specialist advice and guidance to colleagues and residents on matters relating to rents, service charges and third-party landlords. Responsibility for undertaking all statutory consultation in relation to service charges.
• Ensuring the whole of the Service Charge and Rents Team has a good working relationship with relevant One Housing colleagues and stakeholders. Proactively ensuring that the databases and mapping used for the calculation of rents and service charges is up to date, accurate and contains all the relevant information.
• Pro-actively contributing to Customer Operations Directorate management team, deputising for the Head of Income. Meet all targets set and any relevant corporate objectives, including production of KPI’s and stats. Regularly consider new strategies, legislation, policies, trends, practices and initiate and implement any changes where appropriate to maximise income collection and deliver a industry leading service. Management of your team’s direct customer contact, via phone, email & post. To answer calls directly from customers.

What you will need to succeed:

We are looking for someone who believes in working together as part of a team, who shares our values and who is positive and friendly. The successful candidate will have:

• Managed complex initiatives and changes that span one or multiple lines of business
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.
• Experience and knowledge in legislation and regulations.
• Knowledge of property management and experience of calculating and issuing property charges, including services and rents.
• Extensive knowledge of leases, tenancies, legislation and case law in relation to service charges and rents.
• Very good IT skills generally and specifically in relation to Excel.
• The ability to build effective links with relevant stakeholders, both internally and externally.
• Drive and be target-orientated. Commited to delivering exemplary and industry leading customer service.
• Experience in dealing with service charge and rent setting. Experience in dealing with variable service charges.

Desirable  Knowledge, Skills and Experience

• People management experience, an be able to demonstrate how they lead and inspire their team to high performance.
• A professional qualification in property management, facilities management, service charges and rents and/or leadership

Professional qualifications or memberships

• Working towards membership of the Royal Institution of Chartered Surveyors (RICS).

The offer:

Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.

• Salary: £50,000
• Your holidays are important to us. Take up to 28 days annual leave plus bank
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues

• Looking forward to your big bucket list trip? You can buy or sell up to five days annual leave each
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.

• Well done! With our colleague recognition programme you will know when you’ve done a #greatjob
• Learning never stops One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.

• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.

About us:

As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone

Apply today for a fulfilling career in our Customer Services team.

Location: Chalfont St Peter, Bucks

Contract: Permanent (Working some days from home possible. 2-3 days a week likely in the office). 37.5 hours a week. Condensed hours and flexibility possible.

Salary: circa £40,000 depending on level of experience

Epilepsy Society is looking for a Partnerships Manager to lead on proactively approaching a range of major donor, corporate and trusts funders to achieve a long term strategy for growth in income. The role will report to the Fundraising Director.

600,000 people have epilepsy in the UK – that is about one in every 100. For anyone with epilepsy, having seizures, the fear of having seizures, and their unpredictability, impacts upon all areas of life, including education, employment, driving, leisure, safety and personal relationships.

Epilepsy Society wants everyone affected by epilepsy to have the best opportunity for a full life – as free from seizures as possible. The Charity’s mission is to enhance the quality of life of people affected by epilepsy by promoting public awareness and education, by undertaking research and by delivering specialist medical care and support services. The Charity was started in 1892 over 125 years ago.

The Charity has ambitious plans to raise significant income from major donors, companies and trusts in order to support Epilepsy Society’s Care, Advocacy and Research work. You will be joining a strong fundraising team that is focussed, ambitious, enthusiastic and committed to raising as much net income as possible for those affected by epilepsy. The team has the full backing of the Chief Executive and Trustees who are willing to invest in fundraising in order to achieve growth in net income in the coming years.

The role will include developing and implementing a strategy for major donors, corporate and trusts fundraising, managing an existing portfolio of partnerships and winning new business.  The Epilepsy Society’s research is world renowned and its partnerships with UCL and UCLH give great appeal to those willing to invest in cutting edge, world leading epilepsy research. You will line manage the Trusts & Foundations Officer and there is the opportunity to grow the Partnerships team if potential net income in these areas can be realised.

You will have excellent relationship building and communications skills and the ability to develop long term strategic partnerships.

Benefits include: flexible working arrangements including working some days from home, free onsite parking, group personal pension, excellent training opportunities, generous holiday entitlement, employee assistance programme

Please note an enhanced DBS (Disclosure & Barring) check will be required before appointment is confirmed. 

Epilepsy Society is committed to diversity, inclusion and equality.

Epilepsy Society is registered as a Disability Confident Committed Employer:  if a candidate declares a disability and meets the minimum requirements of the role they will be considered for interview.

Epilepsy Society also very much encourages people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at the Charity.

For more details see our Job Description or call Suzie Spooner on +44 (0) 7960 932 315. 

The Role:One YMCA are entering a period of rapid expansion, with aspirations to both diversify and strengthen our service offerings in housing, family centres, nursery provision, community gyms, youth work, and specialist services for some of the most vulnerable people. To underpin this planned growth, we are now investing in strengthening our technology infrastructure, our user support provision and – particularly key to this role – our use of modern business applications to deliver streamlined processes, joined up integration with other systems, and actionable analytics to drive the organisation forward.

The Business Applications Support Manager role is key to getting the most from our investment in business applications. The postholder will be expected to rapidly become conversant with a diverse portfolio of applications, including CRM, Housing property management, case management, gym management systems, expenses management and finance systems. He/she should then apply this knowledge to get the most value from these systems by working closely with the business to understand their application needs, scope and manage new and upgrade projects for line of business systems, liaise with suppliers to resolve issues and keep abreast of product updates.
The successful candidate may also be involved in general ICT projects, such as network infrastructure, cyber security and hardware procurement, but will not be expected to be expert in these areas.

We are looking for someone with experience of a broad range of business applications, someone who is not afraid of change, someone who is comfortable working with staff at all levels of the organisation to implement and develop our applications portfolio for the benefit of our staff and, ultimately, our service users.
This is an exciting time to be joining One YMCA; we are embarking on an ambitious strategic plan – Mission 25 - to grow our business and double the impact we have across all areas of operation. If you feel that you have the necessary skills, experience and passion to help us exploit opportunities to build a better digital technology offering, we would welcome your application.

Who we are

Open Doors is a Christian charity that is looking to recruit active, practicing Christians to help meet the growing needs of the persecuted church worldwide. Hostility, violence and abuse of Christians around the globe is on the increase. Open Doors works in over 50 countries to ensure that those facing such persecution are not forgotten, but can stand strong to serve their communities and give life.

Job summary

Working closely with the wider IT Team, this role will be responsible for delivering a timely and effective IT service to both existing and new Open Doors UK&I staff both in person and remotely. The role will provide 1st and possibly 2nd line support as well as managing overall service operations in terms of Incident, Problem and Change (ITIL) process.

About the team

Reporting to the ICT Support and Development Manager, you will work closely with the IT team, 3rd party support organisations, and all Open Doors UK & I staff.

Hours

37.5 hours per week. Usually between 8.00am to 6.00pm Monday to Friday. This position involves some evening and weekends at conferences and events or for emergency call-outs for which TOIL (time off in lieu) may be claimed.

Responsibilities and requirements

Provide excellence in service by:

Ticketing and service management

• ensure all incidents reported are logged, distributed and followed up on within agreed response times
• ensure that all parties are consistently updated with regard to current activity and status of tickets/tasks/projects
• ensure effective technical on-boarding of new staff and volunteers including hardware, user accounts, software and operating systems
• ensure effective off-boarding of staff and volunteers that leave Open Doors UK&I
• daily monitoring of staff issues, responding and following up on these issues within agreed timescales
• communication of IT issue status via email, announcements and social feed updates
• escalate unresolved incidents that are out of SLA
• able to work on-call / out-of-hours for major incidents (with time in lieu)
• escalate issues to 2nd line IT Support when required.
• liaise with our external 3rd line support team for more complicated issues

Service management

• ownership of infrastructure risks, policy and control implementation including IT security and mitigation actions
• contribute to supplier contract negotiations and renewals
• identification and delivery of IT infrastructure improvements where appropriate

 IT Operations

• management of operational responsibilities such as tape backup. Being available to support onsite maintenance where required
• undertake operational IT processes including daily checks, processes and procedures per an agreed checklist / schedule and SLA
• maintain a high-quality level of business data through regular clean-up tasks
• maintain assets and configuration database and comply with change procedures
• maintain client desktop and laptop updates
• computer account administration through Active Directory / O365 for password resets and user setups. Exchange Administrative Centre for e-mail accounts
• maintain documentation for regular tasks to a high quality

Ad hoc / project support

• provide support in IT moves and changes for desk moves, remote working and equipment deployment
• support the audio-visual systems and provide meeting and support for smaller events
• linking in with the Facilities Manager to ensure new staff setups are completed including imaging new computers and any bespoke software setup
• assist with administration and support for the CRM system including user setup

 End user training and support

• disseminate good IT security practice and alert IT management of possible security breaches
• provide user coaching, guidance and day-to-day support for computer and technology use
• updating staff awareness of upcoming IT upgrades
• training of staff where a knowledge gap is identified through issues raised
• induction of new staff to PC / Network / Print / CRM navigation and usage within ODUK&I

The above job description is a guide to the work the job holder may be required to undertake but does not form part of the contract of employment and may change from time to time to reflect changing circumstances. 

Applying your Christian faith to this role

Because of the essential Christian context in which the role will be performed, the role is subject to an occupational requirement under the Equality Act that the post-holder be a practising Christian. Each working day will involve collective prayer and worship, together with shared reflections on the work of Jesus Christ. All members of staff at Open Doors are expected to actively participate in this shared time and members of staff take it in turns to lead the act of collective worship.

There will be many ways you will be able to apply your Christian faith and the outworking of your faith to the context of Open Doors. The list below gives some of the expectations of this role but is not exhaustive or intended to limit you:

• contributing to and leading daily devotions (this can be for the whole team or just smaller, departmental groups)
• participating in retreats, days of prayer and fasting etc.
• committing to private prayer for the work associated with this role, your direct reports and closest colleagues
• working in such a way so as to reflect biblical principles of leadership and service
• applying biblical principles of godly stewardship to operational responsibilities
• to be open and obedient to God’s voice and direction in relation to any strategic matter and to always seek His will above all else

Limits of Authority

To operate within the ethos and aims of Open Doors, adhering to budget parameters and the Open Doors’ confidentiality agreement.

Who you are

You will demonstrate the following essential criteria for this role:

Competency

• computer management with knowledge and experience of Windows Server management, Active Directory, IT Administrative tools (e.g., Azure and O365 management)
• educated to GCSE or equivalent
• ability to work effectively under pressure, managing workload to meet time deadlines and produce work of a consistently high standard
• self-disciplined and able to work on own initiative, to prioritise effectively, and to meet deadlines
• strong interpersonal skills and ability to work with and serve a wide cross section of people
• good standard of written and verbal communication skills
• high level of accuracy and attention to detail especially in relation to data input                                                                                                                                               

Character

• demonstrates a high level of commitment
• able to work effectively under pressure
• responsible and mature outlook
• high standard of personal hygiene; clean, tidy and professional appearance
• a positive and professional approach both internally and externally                                                                                                                                                           

 Calling

• committed Christian who is completely in sympathy with the calling and mission of Open Doors

Culture

• chemistry with Open Doors staff
• commitment to Open Doors’ Core Values

In addition, it would be beneficial for you to demonstrate the following:

• IT experience working within a 1st line support or similar environment with a working knowledge of ITIL and service levels
• experience and training of ITIL Incident, Problem and Change processes
• experience of working with Office 365 / Azure

Enhanced disclosure information may be requested from the DBS in the event of a successful application.

Job Title: Trusts Fundraising Manager

Responsible To: Director of Fundraising & Marketing

Contact: Full time

Salary: £40,000 - £45,000  

About The Felix Project

The Felix Project is London's leading food redistribution charity. We rescue surplus food from businesses, supermarkets, restaurants and farms. This food is nutritious, in-date, and safe – and includes a high proportion of fresh vegetables, fruit, meat and fish. If Felix did not rescue this food, it would be thrown away and wasted. Instead, we deliver it completely free of charge to local charities, schools, food banks, COVID food hubs and other organisations serving people in need. Our food is a vital lifeline for children and families, people on low incomes, people who have lost their jobs, the homeless, refugees, domestic abuse survivors, the elderly and keyworkers. Our vision is a London where no one goes hungry and good food is never wasted.

The Felix Project is a very ambitious and dynamic young charity. We haven’t stopped growing since we were founded in 2016 in memory of Felix Byam Shaw, by his father, entrepreneur Justin Byam Shaw. Right now, we are running a very high-profile media fundraising campaign with the Evening Standard and Independent, which is on track to raise 10 million pounds. We have had celebrity endorsement from the likes of Phoebe Waller-Bridge and Jack Whitehall. This winter, we will partner with FareShare to run their London depot independently. By the end of 2020, we plan to have delivered enough food for 20 million meals. We have huge growth plans for the next 4 years – aiming to have the capacity to deliver food for 100 million meals by 2024. This will be enough to almost eradicate hunger in London.  

About you

You will be an experienced fundraiser with significant experience in securing six-figure grants and achieving fundraising targets from trusts and foundations. The ability to prioritise, plan and develop compelling grant applications will be key to your success in this role. An excellent communicator, you will have a strong analytical flair for thorough, detailed prospect research. You will be an excellent relationship builder that uses their creativity and experience to develop a strategy and approach that maximises income growth.

Role Overview

The Trusts Fundraising Manager will be responsible for delivering the trusts 3-year strategy and support the future growth of The Felix Project.  The role will work closely with key stakeholders from across the organisation including managing the Trust Fundraising Officer. This position will be integral to the growth of income from both restricted and unrestricted sources through careful research, development of relationships and production of first-class proposals. We are looking for an experienced trust and relationship fundraiser who is motivated to work for a dynamic young charity helping the most vulnerable people in London. The role will require working from home until further notice.

Responsibilities

1. Strategy and Management

• With support from the Trusts Fundraising Officer, you will deliver the 3-year strategy to maximise income from trusts and foundations
• Implement the plan to time and budget, meeting specific financial and organisational objectives, targets and KPIs
• To manage and develop the Trusts Fundraising Officer

​​2. Securing New Income

• With support from the Director of Fundraising and Fundraising team, systematically identify, qualify and strategise a trust pipeline for restricted and unrestricted funding.
• Develop and implement a stewardship programme for funders, including site visits to our depots and delivering presentations to secure support
• Maintain accurate records of pipeline and secured income

3. Account Management

• To manage relationships and reporting needs from a portfolio of existing trusts and foundations
• To work closely with the Director of Fundraising to develop distinct and persuasive proposals to maximise and extend support from existing funders
• Ensure that funders receive timely, relevant and motivating updates about The Felix Project and impact of their support
• Create engagement moments to further cultivate support
• Build excellent working relationships with trustees and the Fundraising Committee

4. Proposal Development

• To develop compelling case for support and produce funding applications of the highest quality
• To work across the organisation to source the necessary budget and programme information for proposals

5. Administration and Cost Management

• Effectively create and maintain up-to-date trusts and foundation records on the fundraising CRM
• Provide regular analysis and income reports
• To manage the restricted funding income and ensure that Finance and Operations are aware of spend needs in line with grants

6. General

• Keep up to date with all major issues related to food surplus and food poverty
• To maintain an awareness of the best practice and legal requirements relating to trust fundraisings
• To contribute to team meetings
• To represent The Felix Project at external events

Essential Experience

• An experienced fundraiser with demonstratable success of securing six-figure grants from trusts and foundations
• Experience of providing detailed reports to funders
• Proven track record of identifying, qualifying and securing new trust income
• Experience of presenting and packaging budgets and knowledge of charitable financial accounting
• Proven ability to develop good working relationships with people of all levels
• Proven experience of managing fundraisers
• Confident and capable of presenting information for a variety of audiences

Desirable Experience

• Proficient in Microsoft Dynamics CRM or similar fundraising database
• Previous work experience in a food-based charity

Competencies and Behaviours

• Motivated and enthusiastic about our work
• A clear and concise writer who can write motivating proposals and impact reports
• Brilliant communicator and influencer – including strong writing skills
• Results-focused with a problem-solving approach to challenges
• Digital/IT savvy
• A good eye for design
• Highly competent in Microsoft Office applications including Word, Excel, Teams, Outlook and PowerPoint
• Organised with a methodical approach

Where we are in our journey 

SMK is in an exciting place right now. A few years ago, we agreed an ambition to become known as experts in social change. Our Social Power report, published in 2018, describes how social change is happening today. The tools in the report are being used widely – by change-makers, funders and policy-makers – to challenge their thinking and develop new approaches. We want to help them go further and are ambitious for what we can achieve, and how we need to grow. 

We are unrelentingly curious, tracking and analysing the way that social change is shifting and sharing that knowledge so that it can be used across civil society. What we learn is built into our training and consultancy, and we learn in turn from everyone we work with. All the while, we stand up for campaigners, working to ensure they are able to shape their world. 

About the role 

This is a pivotal role, managing the operational engine room at the heart of the organisation. Working closely with the wider team, the Programmes & Events manager will be responsible for the efficient administration of SMK’s training and consultancy services. SMK is well-known as a leading trainer of campaigners, and we have recently launched a new flexible, online training product called the ‘Campaigning Carousel’. In addition, we have a programme of open training courses, and a rapidly growing consultancy service supported by a network of Associates.

In addition, you will provide operational and administrative support to our events programme, including our headline SMK National Campaigner Awards, sharing this responsibility with others across SMK. And as a small and busy charity you will also be expected to help out with operational responsibilities across the organisation where capacity allows. 

There is plenty of opportunity to develop in this role. Whether it’s getting involved with business development and marketing, using your initiative to improve the way we work, or contributing to developing new products and services.

How to apply

Deadline for applications is 9am 9th February 2021. Interviews are expected to take place 15th and 16th February 2021 via Zoom.