Crm business analyst jobs
How's your job search on our site?
JOB PURPOSE
The Business Analyst will strengthen how we work by improving processes, systems, and the way we use data. This is a hands-on role, working closely with multiple teams across the organisation to identify challenges and develop solutions that are practical, proportionate, reflect the day-to-day realities of the working environment and are aligned with our values. The role requires someone who is a great communicator, has a consultative approach and can quickly build trust with staff and the senior leadership team. They will be able to balance what is an ideal solution with what is feasible in a charity context. The role will contribute to our mission to prevent and end homelessness by ensuring our systems, processes, and data are aligned with strategic priorities and delivery goals.
MAIN DUTIES
-
Collaborate with teams across Service Delivery, Finance, People Services, Income Generation, and senior leadership to identify operational needs, understand challenges, and shape improvements
-
Facilitate workshops and consultation events to build a shared understanding of needs and challenges
-
Co‑produce delivery excellence standards with people who use our services, ensuring their experiences and insights help shape how we design, assess, and improve our work.
-
Document and analyse current workflows across and within teams and identify where improvements can be made.
-
Translate organisational needs into clear, actionable proposals for system or process improvements.
-
Lead organisational change arising from the analysis, working with managers and staff to plan improvements, coordinate implementation, and ensure changes are mainstreamed across the organisation.
-
Work with the Data and Evidence Manager to improve data collection and reporting, ensuring that it supports changes to processes and workflows.
-
Support the development of dashboards or tools that help track impact and performance.
-
Support staff through clear communication, documentation and training
-
Work closely with our IT Team to ensure systems meet user needs.
-
Manage user testing of any new systems
GENERAL RESPONSIBILITIES
-
Working with the Head of Strategy and Evidence to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage
-
To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
-
To participate in regular supervision and appraisal to help identify job-related development and training needs.
-
To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
-
To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
-
To always undertake your role in a professional manner maintaining a high standard of work, and to always work in accordance with the aims, values and ethos of The Passage.
-
Undertake any other duties that may be required which are commensurate with the role
PERSON SPECIFICATION
Our vision is of a society where homelessness no longer exists and everyone has a place to call home.
The person specification sets out the essential abilities and qualities that will be used in the selection criteria for this post.When completing your application form, please address criteria E1 to E4 and K1 to K5 demonstrating your experience and knowledge, giving evidence of your experience and abilities.
DESIRED EXPERIENCE
E1 Proven experience as a business analyst or similar role
E2 Staff Training and stakeholder engagement
E3 Excellent written and oral communication skills
E4 Experience of co‑production or involvement methods with people who use services (desirable)
DESIRED KNOWLEDGE
K1 Strong understanding of how organisational functions (e.g. service delivery, finance, HR) operate and interact
K2 Familiarity with systems such as CRM, case management, and finance platforms
K3 Awareness of project lifecycles and change management principles
K4 Familiarity with Excel, Power BI, or similar tools
K5 Understanding of the housing and homelessness (desirable)
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Following the growth of the Income Generation team Severn Hospice is expanding.
Severn Hospice is a leading regional charity providing compassionate care for people living with incurable illness across Shropshire, Telford & Wrekin, and Mid Wales. We are looking for an experienced, compassionate and motivated fundraiser to help grow our Individual Giving programme, a vital source of income that enables us to continue delivering our caring services.
As Senior Individual Giving Fundraiser, you will play a key role in shaping and delivering fundraising activity that inspires supporters and maximises engagement, income and lifetime value.
Leading a diverse portfolio including regular giving, appeals, in memoriam gifts, funeral donations and general donations, you will use insight-led planning and thoughtful communication to engage supporters, build lasting and meaningful relationships and encourage long-term giving.
Working closely with colleagues across the income generation and communications teams, you will develop campaigns, initiatives and supporter journeys that make new and existing supporters feel valued, informed and inspired by the difference they make.
This role combines strategic oversight with hands-on delivery. You will manage budgets, plan and monitor campaigns, evaluate performance, and ensure compliance with all relevant regulatory and best practice standards. You will also line-manage the Legacy Fundraiser, supporting the development of legacy income as part of the wider Individual Giving programme.
Severn Hospice is a wonderfully rewarding place to work. If you are an experienced, creative and relationship-focused fundraiser with a passion for supporting your local community, we would love to hear from you.
The client requests no contact from agencies or media sales.
Thank you!
The Vacancy
Are you passionate about building modern, secure, user‑centred digital services? Do you enjoy leading talented people, shaping product strategy and delivering applications that truly meet the needs of users? If so, we’d love to hear from you.
The Methodist Church’s Connexional Team is looking for an IT Product & Applications Manager to lead the full lifecycle of our key applications and products — including Dynamics 365, Power Platform solutions and a significant PHP/SQL application.
This is a hands-on role and a fantastic opportunity to make a meaningful impact in a values‑driven organisation committed to service, integrity, learning and inclusion.
As our IT Product & Applications Manager, you’ll:
- Lead product strategy and roadmaps across a portfolio of enterprise applications
- Deliver high-quality support personally and through your team, and act as a point of escalation
- Champion service quality, reliability, and security\azQS
- Set high‑level architecture, integrations and best‑practice design
- Prioritise backlogs based on user needs, business value and data insights
- Oversee change management, releases, and continuous improvement activity
- Build strong relationships with suppliers and partners
- Lead, coach, and develop a team of application specialists and developers
- Drive operational excellence — reducing incidents, improving automation, and enabling self‑service
About You
We’re looking for someone who
- Has significant experience managing enterprise IT products or applications
- Understands cloud ecosystems (especially Microsoft 365, Azure, Dynamics 365)
- Communicates clearly with both technical and non‑technical colleagues
- Brings a collaborative, inclusive management style
- Enjoys solving problems and helping teams succeed
- Values equity, diversity and belonging — and actively works to remove barriers
- Appreciates our organisational purpose and wants to make a positive societal impact
We welcome applicants from all backgrounds and life experiences. If you meet most of the requirements, we encourage you to apply; transferable skills and experience will also be taken into consideration.
Location: London WC1H. Based in the heart of Bloomsbury, this position is easily commutable via Euston Square, King’s Cross, and Russell Square stations.
Hybrid Working: For office-based roles, a hybrid working pattern may be possible, typically 3 days in the office and 2 days working remotely, in accordance with the team and organisation needs. Hybrid working will be supported wherever possible and is dependent on the postholder having a safe, secure, and effective remote working environment. Where this cannot be accommodated, the role will be office-based.
Our Culture, Values and Benefits
Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing, a work-life balance augmented by:
- Generous annual leave (plus an extra 3 days over Christmas/New Year)
- Flexi-leave and or TOIL (where applicable)
- Access to an on-site Wellbeing Adviser service.
- A generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.
The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from all backgrounds, including Black, Asian and other Minority Ethnic groups.
How to Apply
Please submit a completed online application form on our website.
Informal Enquiries
For an informal conversation about the role, please contact Andrew Webb, Director of IT. Contact details on our website.
For questions or reasonable adjustments during the recruitment process, please contact our HR team.
Key Dates
The closing date for applications is: 5 May 2026
Interviews will be held on: 18 May 2026
Registered Charity
101 - 500
The calling of the Methodist Church is to respond to the gospel of God's love in Christ and to live out its discipleship in worship and mission.
The client requests no contact from agencies or media sales.