Crm jobs in london

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

Business Development & Partnerships Administrator

Salary: £26,607

Contract: Permanent

Hours: Full-time

Location: Hybrid (40% office-based)

Start date: ASAP

Reports to: Business Development & Partnerships Manager

About Suzy Lamplugh Trust

The Suzy Lamplugh Trust is the UK’s pioneering personal safety charity, founded in memory of Suzy Lamplugh, a young estate agent who tragically disappeared while at work in 1986. For almost four decades, the Trust has worked to reduce the risk of violence and aggression through education, campaigning, and support, helping create a society in which people are safer and, feel safer in their everyday lives.

About the Role

We are seeking a proactive and organised Business Development & Partnerships Administrator to support the Trust’s commercial activities, including training, consultancy, and digital products.

This is an exciting opportunity for someone who enjoys building positive relationships, delivering excellent customer service and sales experience, and supporting smooth operational processes. Your role will be central to responding to client enquiries, coordinating bookings, preparing materials, supporting marketing activity, and maintaining accurate records. You will work closely with the Business Development & Partnerships Manager to deliver high-quality client experiences and contribute to the growth of the Trust’s commercial income, which supports our wider mission to keep people safe.

Key Responsibilities

Client Support & Administration

· Respond promptly to new business enquiries, prepare quotes, and schedule introductory calls.

· Process bookings, maintain CRM records, and ensure all follow-up actions are completed.

· Support trainer deployment and logistics, ensuring accuracy of client information.

· Gather and organise client feedback after sessions, highlighting any issues to the Manager.

· Maintain positive client relationships to encourage repeat business.

· Support basic outbound sales activity, including follow-up emails and sharing product information.

Marketing & Communications

· Assist with the delivery of digital and marketing campaigns, including preparing content and scheduling posts.

· Maintain accurate commercial information on the Trust’s website.

· Prepare materials for events, trade shows, and conferences and represent the Trust when required.

· Track marketing activity performance and maintain enquiry/campaign records.

Product Quality & Development

· Support administration of the training consultant pool, maintaining documentation and onboarding records.

· Coordinate quality-assurance processes by collecting feedback and organising observations.

· Support updates to training materials, consultancy packs, and digital product content.

Person Specification

Essential

· A strong interest in the mission and values of the Suzy Lamplugh Trust.

· Experience in administrative support within a customer-facing or commercial environment.

· Strong organisational and time-management skills with the ability to meet deadlines.

· Confident communicator (written and verbal).

· Ability to work independently and collaboratively in a small team.

· High attention to detail and accuracy in data entry and record keeping.

· Strong IT skills, particularly Microsoft Office (Excel essential).

Desirable

· Experience using Salesforce or similar CRM systems.

· Experience in a charity or small organisation.

· Experience supporting sales, customer service, or marketing functions.

· Knowledge or experience relating to the VAWG sector.

Personal Attributes

· Positive, proactive, and adaptable.

· Self-motivated, reliable, and organised.

· Logical and solution-oriented.

· Supportive team player with a “can-do” attitude.

Special Requirements

This role is hybrid, initially requiring on-site attendance at our London office until the successful completion of the first probation review (typically 3 months).

Application Process

To support a fair and values-based recruitment process, all applicants are asked to submit:

1. CV

2. A covering letter to outline:

a.  how your personal values align with the values of the Suzy Lamplugh Trust

b. What do you think good customer service looks like

This forms an important part of our assessment process and helps us understand your commitment to our mission. Please note that CVs sent without a covering letter will not be considered.

Join us and help transform lives.

We are looking to recruit a talented fundraising administrator who wants their work to make a real difference. In this pivotal role, you’ll be the backbone of our fundraising team, helping us secure the resources that change lives.  This is an exciting role that will work alongside our Fundraising and Legacy Administrator, and you’ll ensure that all our supporters, whether individuals or organisations, feel valued and appreciated, receiving superb customer care.  

As first point of contact for enquiries, you’ll take pride in ensuring that every donation is accurately logged and processed flawlessly and that all enquiries are managed with care.  A team-player, you’ll thrive in supporting your line management and recognise the opportunity to be part of something meaningful.

Please refer to the job description for further information.

In your cv and cover letter please outline how you meet the requirements of the role and why you would like to work for us. You must account for any gaps in your employment history.

The Centre is an equal opportunities employer.  We are always looking for talented people from all backgrounds to join us and help improve the lives of homeless young people, insecurely housed families and their children.  We particularly want to encourage people from under-represented groups in the not-for-profit sector to step forward and apply to work with us. We require our staff to recognise the valuable role that volunteers play in our work and to welcome and support volunteers with whom they work.

We are committed to safeguarding and promoting the welfare of children. We require job applicants, staff and volunteers to complete a criminal records self-declaration and to undertake a basic DBS check for this role.

Applicants must have the right to work in the UK. We are unable to sponsor visas.

Benefits

· 26 days’ leave, rising to 28 days’ leave after two years’ service (pro rata for part time staff)

· Discretionary wellbeing and celebratory days

· Workplace pension scheme and we’ll match employee contributions up to a maximum of 6%

· Life assurance cover (after probation passed)

· Employee assistance programme

· Season ticket loan

· Training and development opportunities

· Access to Blue Light Card discounts

Prospectus are delighted to be supporting a highly impactful client with the search for an Administration and Communications Officer. This is a permanent role, required to start ideally prior to Christmas, or immediately in the New year.

This role would suit somebody who is looking to build a career within Communications and Administration. Reporting into the Communications Director of this small organisation, you will work remotely, but be available to travel within London for client meetings and events of required. General responsibilities are:
 

• Administrative support to ensure smooth daily operations, including managing enquiries, maintaining records and digital files, supporting staff task management, and ensuring ICT systems are functioning effectively.
• Support organisational communications by preparing, editing, and disseminating materials across print, digital, and web platforms, ensuring all content is consistent with branding and house style.
• Maintain and update the organisation’s website and online platforms, uploading new materials, checking accuracy, and liaising with technical support when needed.
• Assist in the recruitment, onboarding, and retention of members by delivering excellent customer service, maintaining strong professional relationships, and supporting individuals and organisations.
• Contribute to marketing and promotional activities by helping produce materials, coordinating outreach, and supporting external partnerships to raise awareness of organisations work.
• Provide logistical and administrative support for events, training sessions, meetings, and webinars, including managing bookings, communication with attendees, preparing materials, and supporting follow-up and evaluation.
• Support the production and promotion of the organisation’s podcast series and other projects, including scheduling, coordinating with guests, and organising content.
• Maintain and develop the organisation’s CRM and database systems, ensuring accurate data entry, reporting, and effective use of membership information.

If you feel that you have the aptitude to carry out these responsibilities and are immediately available, please apply early to avoid disappointment. Due to the quick turnaround required of this role, we reserve the right to close the position early.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact Catherine Bunting at Prospectus.

What could you achieve if you led a national sales team where every partnership directly fuels positive change in education?
 
 
TPP Recruitment is partnering with the workforce development body for the Further Education and Training sector to appoint an Associate Director of Sales. This is a pivotal position: you’ll set direction and lead from the front with senior customers.
 
 
Salary: £75,150-79,100 per annum, depending on experience
Employment type: Permanent
Hours: Full time, 35 hours per week
Working arrangements: Hybrid with national travel; typically, around three days per week with customers/prospects or in the office (London), with flexibility required
Start date: ASAP
 
 
About the Organisation
 
This organisation is the workforce development body for the Further Education and Training sector, working in partnership with others to deliver professional learning and development for teachers, trainers and leaders. Their mission is to improve education and training for learners aged 14 and over, supporting lifelong learning and social justice. The organisation is proud to foster a culture where everyone can thrive, guided by values and a commitment to sustainable practice.

About the Role
 
As Associate Director of Sales, you will lead regional and central teams that generate income through membership subscriptions and associated services, building long-term, solution-led partnerships with colleges, training providers, and adult education organisations. You’ll be outward-facing, developing senior relationships with Principals, Vice Principals and HR/People Directors, while coaching your team, improving sales operations, and enhancing the customer experience.

Key Responsibilities
 

• Lead the B2B sales strategy to grow partnership, leadership development and learning offers
• Personally manage senior, high-value relationships and open doors at executive level
• Model consultative, solution-led selling; tell compelling stories that bring value to life
• Align sales activity with marketing and product to deliver a seamless customer journey
• Strengthen customer success and regional engagement to ensure measurable impact and renewals
• Mature sales operations (pipeline, forecasting, performance reviews and dashboards)
• Embed effective use of customer relationship management systems and data insight
• Lead, coach and mentor a small, high-performing sales and customer success team

 
 
Skills / Experience Required
 

• Senior leadership experience in B2B sales, partnerships, or commercial development, ideally within the education, learning, or professional membership sector
• Deep understanding of the Further Education and skills landscape, including workforce challenges and sector priorities
• Demonstrable success in consultative, solution-based selling to senior leaders in colleges, training providers, or adult education organisations
• Experience designing and delivering people-focused solutions such as membership, CPD, or leadership development offers
• Proven ability to build and lead high-performing sales teams, with a collaborative and coaching approach
• Skilled in pipeline management, forecasting, and performance accountability, with strong CRM and data insight capabilities
• Excellent communication, negotiation, and presentation skills, able to engage credibly with education sector stakeholders
• Motivated by social purpose and sector impact; outward-facing and relationship-driven

 
 
Interview Process
 

• Screening and informal chats (pre-Christmas) coordinated by TPP Recruitment
• Final interviews mid-January 2026 (in-person) with senior leaders at the organisation
  • Assessment task included in the invitation to interview

 
 
To Apply
 

• Supporting statement (no more than 2 pages)
• CV

 
N.B. Thoughtful use of AI tools is acceptable; we also want to understand your voice, strengths and judgement through your statement.
 
 
Deadline
 

• Applications will be reviewed on receipt
  • Early applications (before Christmas) are encouraged to secure January interview slots.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Fundraising Manager – Corporates and Trusts

£42,000 pro rata

Hybrid (office based in London Bridge)

Full or Part Time – Minimum 3 days a week up to 5 (flexible)

Bringing hope and help to the homeless.

Robes is a small but mighty charity tackling homelessness across Southwark and Lambeth. Working with over 600 volunteers, churches and community partners, we deliver life-changing services to vulnerable people on the streets.

In winter, we run emergency night shelters. Year-round, our Wednesday Club offers hot meals, showers and support. We provide up to six months of floating support to help guests secure sustainable accommodation and find employment or training.

We've generated around £1.9 million from private sector funding over seven years – evidence of genuine impact and donor confidence. Now we're entering an exciting growth phase. In 2027, we celebrate our 20th anniversary, presenting an incredible opportunity to expand our reach and attract new supporters.

Why Join

You'll work with a warm, values-driven team committed to tackling homelessness. Your fundraising directly enables us to provide shelter and hope to vulnerable people. This isn't a bureaucracy – you'll have real influence on strategy and growth. You'll build meaningful relationships with trusts, foundations, corporate partners and major donors, and you'll see the impact – meet someone who came off the streets, found employment, rebuilt their life. That's what you'll enable.

Our 20th anniversary in 2027 creates perfect momentum for campaign fundraising and corporate engagement. The Board is invested in growth. There's a genuine appetite for fundraising excellence and strategic expansion. You're joining at exactly the right moment.

About You

You're an experienced Fundraiser with a track record securing grants and managing relationships with trusts, foundations and major donors. You're strategic and thorough – you understand relationship-building, can write compelling applications, and articulate impact clearly.

The ideal candidate will have:

• A proven success in corporate and charitable trust fundraising, with a strong understanding of funder and donor expectations and a track record of effectively meeting them.
• Experience managing fundraising pipelines and meeting income targets.
• Strong relationship-building and stewardship skills.
• Excellent written and verbal communication skills, and the confidence to engage and build relationships with stakeholders and partners at the highest level.
• A keen eye for detail and ability to analyse complex data and research findings to extrapolate key messages to craft compelling cases for support or to communicate the impact of interventions.
• The ability to present complex information in the most appropriate format tailored to the specific audience.

The Role

You'll lead fundraising strategy across multiple income streams, focusing on trusts, foundations, corporate partnerships and major donors. You'll manage the full fundraising cycle from research and relationship-building through stewardship.

Reporting to the Chief Executive, you’ll execute our new fundraising strategy, support our growth plans, research funding opportunities, write strong grant applications, manage a pipeline of major donor prospects, plan our 20th anniversary campaign, and provide quarterly progress reports.

With three days a week focused on foundation and corporate partnerships work, a full-time role would typically include one day on legacy work and one day on community events.

You bring at least three years' fundraising experience, ideally in a charity setting. You're skilled at grant writing, relationship management and strategic planning. You have excellent communication, organisational and interpersonal skills. You're proactive, flexible and genuinely motivated by mission.

What We Offer

Competitive salary plus 25 days holiday, pension contributions and flexible working. You'll be part of a warm team with direct access to leadership and real influence over strategy. You'll work for an organisation with proven impact as well as:

• Employee Assistance Programme
• Bi-monthly team reflective practice
• 2 volunteer days annually (pro-rata)
• 25 days annual leave (pro-rata), increasing annually up to 30 days
• An additional day of paid leave for your birthday
• Maximum of an additional day a year paid leave if moving house
• Full salary if on jury service

If you're passionate about tackling homelessness and using your skills to create real change, we'd love to hear from you.

Please the full job description on the application page to learn more about the role and key selection criteria.

Apply now with CV and a Covering Letter addressing the key selection criteria.

Deadlines

Applications close midnight on Monday, 12th of January.

First round interviews will be held on Friday, 16th of January.

About Bright Futures UK

 Bright Futures UK supports children and young people aged 5 to 24 whose education has been disrupted due to serious long-term physical or mental health conditions. We offer online one-to-one tutoring, befriending, and mentoring programmes, as well as group activities including hospital workshops, industry events, and advocacy initiatives. Working with hospitals, families, and partner services, we make sure children and young people experiencing health-related challenges are not left behind.

Role Overview

Provide an adaptable programme and volunteer support across referral intake, onboarding, delivery, safeguarding, and impact. The postholder will be placed on a primary track that suits their strengths and the organisation’s needs, while contributing to core team tasks.

Key Responsibilities

• Move children and young people or volunteers smoothly through referral or onboarding steps and keep them informed at every stage.
• Maintain clear, accurate records in our CRM and task systems, meeting GDPR and safeguarding standards.
• Coordinate logistics such as calls, meetings, sessions, and training, including invitations, reminders, and attendance records.
• Complete required paperwork and checks.
• Build positive relationships with families, hospitals, schools, partners, and volunteers through timely, friendly communication.
• Monitor progress against timelines, identify bottlenecks or risks early, and work with colleagues to resolve them.
• Escalate safeguarding concerns promptly in line with policy and contribute to safe, trauma-informed practice.
• Prepare and share resources and updates, and support basic reporting by tracking outputs, outcomes, and feedback.

Person Specification

Essential:

• Demonstrated ability to hold sensitive conversations in a trauma-informed, empathetic and professional way
• Excellent interpersonal and written communication skills
• High level of organisation and attention to detail, with the ability to manage multiple priorities and maintain accurate records
• Commitment to safeguarding, confidentiality and ethical practice
• Proficiency in using digital systems and confidence in learning new tools (e.g. Better Impact, Asana, Canva)

Desirable:

• Experience working with or supporting children and young people with complex needs, including health, SEND or mental health challenges
• Experience working in a charity, school, hospital or youth work setting
• Understanding of trauma-informed approaches and inclusive practice
• Experience supporting or supervising team members
• Mental Health First Aid

Fundraising Administrator

Muslim Charity Helping The Needy

Location: 9 Hessel Street, London E1 2LR

Salary: £25,000–£28,000 | Hours: 37.5 per week | Type: Full-Time

The Fundraising Administrator is a key support role within Muslim Charity’s Community Engagement and Fundraising Team. You will help deliver smooth, effective fundraising operations by supporting events, campaigns, volunteer engagement and community activities. The role combines administration, community hub management, volunteer coordination and frontline communication, ensuring our supporters, partners and beneficiaries receive an excellent experience.

You will maintain departmental fundraising plans, support the organisation of events, campaigns and challenges, and act as the first point of contact for fundraising and volunteer enquiries across phone, email and social media. The role requires strong coordination with the Programmes Team for project updates and reporting, along with maintaining databases and online fundraising pages such as JustGiving, LaunchGood and Enthuse. You will also support national and international fundraising activities as needed.

We are looking for someone with administrative experience, ideally gained within a charity, fundraising or community-focused environment. You will have strong organisational skills, excellent written and verbal communication, and confidence in handling enquiries through multiple channels. Strong interpersonal skills and the ability to engage positively with volunteers, supporters and community members are essential, along with good IT skills, including Microsoft Office, online forms, cloud tools and CRM/database systems. Experience supporting events and an understanding of safeguarding, data protection and health and safety are required, as well as flexibility to occasionally work evenings or weekends.

To find out more or to apply, visit our vacancies page via the apply button. 

Closing date: 26 December 2025.

At Muslim Charity, we believe diversity strengthens our community and enriches our mission. We are committed to fostering an inclusive environment where all individuals, regardless of background, race, gender, age, disability or faith, are valued. By embracing diverse perspectives, we enhance our ability to serve those in need. Please note that Muslim Charity reserves the right to interview and appoint a suitable candidate before the stated application deadline.

Examinations Coordinator – Temporary Contract
ASAP start – until July 2026 | £20.47 per hour | Hybrid (40% office / 60% home)
Location: London

Are you a highly organised, systems-savvy professional with experience in project delivery and operations? We’re supporting a professional membership organisation to recruit a temporary Examinations Coordinator to join their team. This is a hands-on role combining operational delivery, systems development, stakeholder management, and line management of a small team.

What you’ll do

• Coordinate the delivery of cyclical professional examinations, occurring several times per year.
• Provide line management and development support for two team members.
• Lead on system improvements and management, including booking systems, CRM platforms, and workflow tools.
• Support strategic delivery, budgeting, and planning for examinations.
• Manage candidates requiring adjustments and coordinate assessment boards.
• Undertake audits, investigations, and data analysis projects to improve team processes.
• Maintain strong relationships with internal and external stakeholders to ensure smooth operations.
• Occasionally travel within the UK, including possible overnight stays and weekend support.

About you

• Experience working with online systems and supporting system development (CRM, Zendesk or similar)
• Strong operational, project, and process improvement skills
• Excellent communication and stakeholder management skills
• Confident line manager of a small team
• Ability to work independently, manage competing priorities, and meet tight deadlines
• Attention to detail and a proactive, solutions-focused mindset

Desirable:

• Knowledge of assessments/exams or logistics of multi-centre events
• Previous line management experience

Contract Details

Start date: ASAP

Contract: Temporary until July 2026

Hours: Full-time

Pay: £20.47 per hour

Hybrid: 40% office / 60% home

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Harris Hill is supporting a leading global children’s education charity in their search for a motivated and highly organised Digital Marketing Assistant. This is an exciting opportunity for someone with a technical skillset, looking to build on their skills across email, CRM, paid ads, SEO and data reporting.

The organisation offers a supportive, inclusive environment with an innovative 4-day working week (Mon–Thurs), hybrid working, regular training, and a central London office.

As Digital Marketing Assistant you will:

• Build, test and send email campaigns; support automated journeys.
• Set up, monitor and optimise paid campaigns across Google Ads, Display, Meta, TikTok and LinkedIn.
• Create landing pages, embed forms and ensure correct tagging.
• Support SEO monitoring and page optimisation.
• Pull together performance data from Google Analytics and platform reports.

You bring:

• 1+ year in digital marketing.
• Proactive, enthusiastic, and solutions-focused mindset.
• Strong time-management skills and the ability to handle multiple projects.
• Experience with at least one paid display and/or social platform (e.g., Google Ads, Meta).
• CRM experience; Salesforce experience highly desirable.
• Experience using landing pages, and tagging; building handraiser/lead-capture pages is highly desirable.
• Strong organisational skills, attention to detail, and a collaborative, hands-on attitude.

You will join a fantastic, forward-thinking communications team. Apply now!

• Salary £28,000
• Location- Liverpool street, London.
• Hybrid working- 2 days a week in the office.
• 4 day week, permanent role.

Applications will be reviewed on a rolling basis, so apply ASAP. If you require adjustments during the application or interview process, please let us know.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

At our charity, we believe in the transformative power of holidays - especially for families facing some of life's toughest challenges.

Behind every joyful moment we create is a team of dedicated professionals ensuring our operations are financially and strategically aligned. As we grow, we're looking for an Operations Manager who shares our values and wants to make a meaningul impact through scaling up delivery, unlocking new partnerships, and showing the impact holidays have on well-being and resilience. 

As Operations Manager, you'll oversee the end to end experience for families, ensure compliance and quality, and use data and insights to drive continuous improvement. You'll also play a vital role in demonstrating the difference our work makes to families, funders and to us.

If you're pasionate about operational excellence, thrive in a fast paced environment, and want to make a tangible difference for families across the UK, we'd love to hear from you. This is a hands-on management role with real scope to shape how we deliver and grow.

White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.

This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.

Location: This post can be fully remote or hybrid working at our offices in Hebden Bridge, but you must be willing and able to travel to meet with colleagues and attend events and meetings throughout England and Wales.

You will be working closely with the CEO and Senior Leadership Team to develop and implement an Engagement Strategy, developing our brand, updating our website and growing our social media channels.  You will be helping to deliver our flagship campaign White Ribbon Day and the following 16 days of activism.

Want to work in a vibrant, dynamic and youth driven organisation that is protecting children’s health by transforming the food system?

Be part of the creative, agile and growing team empowering Bite Back’s exceptional teenage activists. As our Director of Finance and Operations you will make a real difference to our mission to help make the food system healthier and fairer.

As a key member of the Leadership Team, the Director of Finance & Operations provides strategic and operational leadership across finance, people, digital, operations and governance. They ensure the charity is financially sustainable, well-run, compliant and values-driven, so that our resources, systems and culture are aligned with our mission.

They will be accountable for the following areas:

Strategic leadership & organisational development

• Act as a strategic partner to the CEO and Leadership Team, shaping organisational strategy and translating it into robust financial, people and operational plans.

• Lead the annual organisational planning cycle, ensuring objectives, budgets and KPIs are aligned to the strategy and are realistic, affordable and measurable.

• Champion a culture of accountability, inclusion, learning and collaboration across the charity, role-modelling our values in leadership and decision making.

• Provide clear, insight-driven analysis and recommendations to support major strategic decisions (e.g. growth, new programmes, partnerships, investments, cost management).

• Lead and develop the Finance & Operations team (Finance, Fundraising, HR, IT/systems, operations) building a high-performing, service-oriented function that supports colleagues to deliver impact.

Financial strategy, planning & stewardship

• Develop and keep under review the charity’s financial strategy, ensuring long-term sustainability, appropriate reserves and effective use of resources.

• Lead and coordinate the annual budget and medium-term financial planning process, working closely with budget holders to create robust, activity-based budgets.

• With the support of the Senior Finance Manager, provide timely, accurate and insightful financial reporting to the CEO, Leadership Team and Board, including management accounts, restricted funds reporting, cashflow and forecasts.

• Maintain robust financial controls, policies and procedures, ensuring compliance with relevant legislation, accounting standards and Charity Commission / Companies House requirements.

• Lead the relationship with external auditors and oversee the annual audit process, ensuring high-quality statutory accounts and a culture of continuous improvement in financial controls.

• Oversee financial aspects of funding bids, contracts and grant reporting, including costing models, financial due diligence and project / restricted fund monitoring.

People, culture & HR

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all your work.

• Provide strategic oversight of HR, working closely with the HR & People Manager on people strategy, workforce planning, recruitment, employee relations and HR operations.

• Champion a positive, inclusive and psychologically safe workplace culture. Lead on embedding diversity, equity and inclusion (DEI) across the organisation, shaping recruitment, policies, culture and practices so that staff from all backgrounds feel welcomed, represented, supported and able to flourish.

• Lead the organisation-wide objective-setting and performance management framework, ensuring clear expectations, regular feedback and fair, constructive review processes.

• Oversee learning and development approaches so that staff and managers have the skills, tools and support to perform at their best and develop their careers.

• Ensure all people-related policies and procedures (including safeguarding where appropriate), are up-to-date, legally compliant, values-aligned and consistently implemented.

• Oversee pensions, insurance, payroll and benefits ensuring these are well-managed, compliant and provide value for money.

Digital, data, IT & systems

• Work alongside the Digicomms team to support the organisation’s digital and technology strategy, ensuring systems and tools are fit for purpose and future-focused.

• Ensure the charity’s CRM (Salesforce) is effectively governed, embedded and used across the organisation, with clear ownership, training and data standards.

• Oversee data protection and information security, ensuring GDPR compliance, robust data governance and adherence to frameworks such as Cyber Essentials where relevant.

• Manage relationships with IT and systems suppliers, ensuring contracts are well-specified, performance is monitored and services deliver value for money.

• Lead the design and continuous improvement of cross-organisational systems and processes to reduce duplication, improve user experience and increase efficiency.

Operations, facilities & supplier management

• Oversee the effective management of the charity’s co-working space in Fivefields and any hybrid / remote working arrangements, ensuring they are safe, inclusive and support collaborative working.

• Plan for future workspace needs in line with organisational growth, culture and budget.

• Lead procurement and supplier management, together with the Operations & Contracts Manager, for key operational services, ensuring contracts are well-managed and aligned with our ethical, environmental and sustainability commitments.

• Ensure robust health and safety arrangements are in place and implemented across all activities, including appropriate policies, risk assessments and training.

• Oversee business continuity planning and disaster recovery arrangements so that critical operations can continue in the event of disruption.

Governance, risk & compliance

• Act as Company Secretary and secretary to the Board, ensuring effective governance processes and high-quality information flows between the executive and trustees.

• Ensure timely and accurate compliance with Charity Commission, Companies House and any other regulatory or funder requirements, including statutory filings and returns.

• Lead the development, maintenance and regular review of the organisational risk register, ensuring an appropriate appetite for risk and clear mitigation actions.

• Provide assurance to the Board and its committees on the effectiveness of internal controls and compliance frameworks across finance, HR, data protection, health & safety and other key areas.

• Coordinate the review, approval, communication and implementation of organisational policies, ensuring staff are inducted, trained and clear on their responsibilities.

• Support the Chair and CEO in planning Board and committee agendas, ensuring trustees are well-supported to discharge their duties and have appropriate information to make decisions.

The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You’ll oversee the organisation’s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You’ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back’s youth-led mission.

RESPONSIBILITIES

The Senior Fundraising and Grants Manager is accountable for:

Fundraising Strategy & Planning

• Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations.

• Set annual income targets, track progress against goals, and report performance to senior leadership and trustees.

• Identify new income opportunities to support Bite Back’s strategic growth and impact.

• Develop and maintain a 12–24 month grant pipeline to forecast income and manage funding cycles.

• Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back’s ethical standards.

Grants from Trusts and Foundations

• Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal.

• Research, identify and prioritise funding opportunities aligned with Bite Back’s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values.

• Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads.

• Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements.

• Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs.

• Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices.

• Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding.

• Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce).

Donor Stewardship and Relationship Management

• Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship.

• Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding.

• Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders.

• Represent Bite Back at relevant events, funder briefings, and networking opportunities.

• Promote a culture of fundraising awareness and collaboration across the organisation.

Fundraising Development

• Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool).

• Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back’s values

• Develop systems, messaging, and supporter journeys that reflect Bite Back’s youth-led identity.

• Explore opportunities for revenue from the public sector.

• Test new public fundraising channels and evaluate their return on investment to inform future strategy.

Other

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work.

• Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives.

• Stay informed about trends in the fundraising and grant-making sectors and share learning across the team.

SKILLS AND EXPERIENCE 

We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!

The ideal candidate would have the following:

Essential

• Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector.

• Track record of developing and managing a grant pipeline and meeting income targets.

• Excellent written communication skills with experience producing high-quality funding applications and impact reports.

• Strong organisational and project management skills with the ability to meet multiple deadlines.

• Understanding of budgeting and financial management for grant-funded projects.

• Strong relationship-building and stakeholder engagement skills.

• Experience using CRM systems for tracking income and reporting (ideally Salesforce).

• Knowledge of fundraising regulations, GDPR, and ethical standards.

• Commitment to Bite Back’s youth-led, systems-change mission.

Desirable

• Experience of developing public fundraising initiatives (individual giving, digital, community).

• Familiarity with youth-led or campaigning charities.

• Experience managing cross-team collaboration on proposals and reports.

• Understanding of impact measurement and evaluation in fundraising contexts.

• Confidence presenting to funders or representing the organisation externally.