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Harris Hill Charity Recruitment Specialists, London (Hybrid)
£55k - 65k per year
Posted 1 week ago Apply Now
Project Possible, High Wycombe (Hybrid)
£27,500 - £28,500 per year
Seeking an individual who is passionate about bringing opportunity and hope to disadvantaged communities and building lasting impact.
Posted 2 weeks ago
Good Company (Surrey), Epsom, Surrey (On-site)
£27,000 per year
An exciting opportunity to help Good Company with the implementation of our new Fundraising Strategy
Posted 1 week ago Apply Now
Closing in 3 days
Ambitious about Autism, N10, London (Hybrid)
£33,452 - £38,424 per year (depending on skills and experience)
Posted 5 days ago
Association of Medical Research Charities (AMRC), London (Hybrid)
£32,000 per year
Posted today Apply Now
Sex Education Forum, Remote
£38,000 for FTE 1.0 - this role is offered at 0.6FTE
Posted 2 days ago
Closing in 6 days
Horsham Matters, Horsham, West Sussex (On-site)
£32,000 - £40,000 per year
Fundraising Manager - Shape the Future of Horsham Matters!
Posted 1 week ago Apply Now
Closing in 3 days
Public Voice CIC, London (On-site)
£30,090 - £30,385 per year
Posted 1 week ago Apply Now
Closing in 2 days
Koreo, United Kingdom (Hybrid)
£25,000 per year
A 12-month development programme and job placement with one of our partner organisations working in grantmaking.
Posted 6 days ago
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Job description

Head of Fellowship Experience
Team: Fellowship | Location: London / Hybrid | Salary: £55,000 - £65,000 | Permanent, Full-Time

About the Role
Harris Hill are proud to partner with a leading organisation to recruit a dynamic and experienced Head of Fellowship Experience. This newly created senior role offers an exciting opportunity to shape and lead an exceptional end-to-end fellowship journey, delivering outstanding user and experience design at scale.

You will lead a talented team responsible for enhancing engagement, boosting retention, and ensuring the fellowship experience is world-class across recruitment, onboarding, lifecycle communications, and community engagement. This is a unique role for someone passionate about user-centred design, with proven leadership skills and experience working within diverse, member-focused environments.

Key Responsibilities

  • Lead the strategic vision for the fellowship experience, embedding user-centred design principles across all touchpoints
  • Manage and develop a multidisciplinary team including community managers and CRM automation specialists
  • Drive continuous improvements through user research, data insight, and testing to enhance conversion, engagement, and satisfaction
  • Oversee lifecycle communications to ensure cohesive, meaningful fellowship journeys from onboarding through renewal
  • Collaborate with cross-functional teams to embed outstanding experiences within communities, digital platforms, and intervention projects
  • Champion diversity, equity, and inclusion within the team and wider organisation
  • Manage a budget of circa £60k and meet direct income targets

Who We’re Looking For

  • Proven expertise in user and experience design, ideally in member-based or customer-focused organisations with 10,000+ users
  • Experience designing scalable, digitally enabled fellowship or community experiences at scale
  • Strong leadership skills with the ability to manage and inspire a diverse team
  • Excellent communication skills and a data-driven, agile approach to problem-solving
  • Commitment to fostering inclusive environments and embedding DEI principles in all aspects of work


This is a pivotal leadership role that offers the chance to shape an innovative fellowship experience, working in a collaborative and mission-driven environment. You’ll join an organisation dedicated to making a meaningful impact while developing your own leadership and user experience expertise.

For more information, please submit your CV to .

Please note, CVs are being reviewed on a rolling basis and only successful applicants will be contacted with more information.

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Posted by
Harris Hill Charity Recruitment Specialists View profile Organisation type Recruitment Agency Company size 21 - 50
Posted on: 10 June 2025
Closing date: 30 June 2025 at 11:59
Job ref: 46798
Tags: Governance / Management