Crm Manager Jobs in City Of London, England

The Ripple Pond is a charity that supports adult family members of physically and/or psychologically injured British Armed Forces personnel and veterans. Many of these individuals and family members are hard to reach and often isolated.

Your role will be to ensure that more and more of the military community, professionals and other interested parties know who we are and how to access our support.

You will also help to organise our exciting programme of online talks and activities for our Members (service-users) to help ensure they are well-informed, involved and feel part of a supportive community. Making sure that Members are always involved in generating ideas and production.

We are looking for someone who is dynamic and determined, but you also need to be invested in our mission as a charity and care about people.

This role is about;

• working with a wide range of groups and individuals to help raise awareness of the charity and to create opportunities to identify new Members (service users);

• being responsible for networking, identifying, and establishing partnerships with key individuals and organisations and nurturing existing relationships;

• developing and rolling out strategies to engage with hard-to-reach and isolated military carers and families;

• coordinating a range of activities (mainly online) to deliver information to Members, potential Members, referrers, and other stakeholders. These will include online talks from staff, Members and other “subject matter experts”; and

• helping to ensure the charity continues to understand the developing needs of its Members.

Although the role is home-based, you will not be working in isolation; you will be supported by the managers and workforce.

All our staff are home-based, and we maintain a strong caring culture of teamwork, mutual support and promoting wellbeing at work.

You may be exposed to traumatic narratives from our Membership, for many this is a reality in their lives. We do provide an extensive framework of clinical and managerial support but you do need to be an emotionally and psychologically resilient individual.

The selection process:

• Applications close: Sunday 19th May 2024

• Long-listing:

• Selection Task sent to Long-Listed candidates: Wednesday 22nd May

• Deadline for return of Selection Task: Sunday 29th May

• Short-Listing

• Online Interviews (via MS Teams): Friday 7th June

As you can see above, if you are shortlisted, you will be sent a selection task.

This task will involve you preparing a plan to engage with a hard-to-reach sector of the UK Military Communities. The identity of this community will be provided with the tasking briefing.

The Intention of engaging with this community will be to:

• Raise awareness of The Ripple Pond and its services with this community.

• Increase our understanding of this community’s needs.

• Increase the charity's Membership (service users) from this community.

We wish you luck in your application

We are looking for an individual who will support the development and execution of communication activity aligned with MHFA England’s membership, media and campaign plans. The post holder will create and promote a range of content across different channels (earnt and owned) to help the team in meeting its objectives.

You will help MHFA England to deliver integrated communications and campaigns, working with the marketing and communications team and wider organisation. All activity will be delivered in line with MHFA England’s vision and mission. It will help showcase the organisation’s expertise and support it to meet revenue targets.

You may also be expected to represent the marcomms team in the delivery of organisational wide projects and initiatives.

About MHFA England  

MHFA England is a social enterprise and the leading provider of mental health skills and awareness training courses in England. Our vision is to improve the health of the nation, through normalising society’s attitudes and behaviours around mental health, by developing the skills we need to look after our own and others’ wellbeing.  

Looking after you  

Wellbeing is at the heart of all that we do and say, we are friendly and supportive organisation. We are committed to rewarding our employees with competitive pay, a flexible and supportive workplace, opportunities to grow and develop, and our promise that we will put your wellbeing first.  

Interested? How to apply 

To apply, please submit your CV and a cover letter. Early application is encouraged as we will be reviewing CVs as they come in. 

By applying for this job, you are confirming that you have read the MHFA England Privacy Notice and accept the conditions under which your details will be processed. 

About Challenge Works

Challenge Works exists to design and run challenge prizes that help solve pressing societal problems that lack solutions. We shine a spotlight where it matters and incentivise people to solve these issues.

We are independent supporters of change to help communities thrive and inspire the best placed, most diverse groups of people around the world to take action.

We support the boldest and bravest ideas to become real, and seed long term change to advance society and build a better future for everyone.

Challenge Works is looking for a Programme Coordinator to join its growing team and work across several of its programmes. This role will be key to support the development and delivery of challenge prizes across a broad range of social and technology themes including: disruptive tech, environment, international development, global health and government innovation.

Our projects are usually complex with a high public profile, they have significant impact on the lives of many thousands of people, and involve working with an exciting mix of tech entrepreneurs, civil society organisations (not for profits and public interest organisations) and government bodies

We have launched prizes that include improving outcomes for Nepalese farmers, improving access to energy for refugees and the £10m Longitude Prize for antimicrobial resistance. Some of our current prizes include the EU Social Innovation Competition, the Toyota Mobility Unlimited Challenge and prizes aimed at using tech to reduce social isolation, improving access to justice and giving people control over their financial data in order to access innovative products tailored to them.

Job purpose

We are looking for a Programme Coordinator to support all aspects in the delivery of Challenge Works programmes. An enthusiastic team player with a knack for problem solving. Someone who is able to work collaboratively in a fast-paced environment, moving effortlessly from day-to-day management to supporting the team on planning and strategy. The ideal candidate will have some programme assistant experience, including experience of developing, maintaining and revising systems, budget and financial monitoring, relationship management, communications and management of social media channels.

The Role

Programme Coordination

• Work closely with Programme Managers to enable smooth day-to-day programme execution.
• Monitoring of milestones, evaluation and finance to keep check of project budgets and deadlines. Flagging action points to the Programme Manager when necessary.
• Develop, maintain and revise (as necessary) systems that will underpin the delivery of the prizes.
• Carry out procurement activities end-to-end, including development of contracts, legal documents and CRM
• Development of key documents relating to the delivery of the prizes.
• Manage internal and external meetings, including developing agendas and writing minutes.

Stakeholder Management & Teamwork

• Work with internal and external stakeholders to ensure effective delivery of the prizes.
• Day-to-day management of external relationships, from stakeholder networks to high-profile individuals and prize entrants.

Communications & Events

• Help support communications activities of various challenge prizes, for example, managing monthly newsletters, social media and updating websites.
• Help create opportunities for public engagement activities.
• Help to create events, workshops and to deliver them to a high standard.
• Work with diverse Nesta departments including financial, legal, and communications.
• Take on ad-hoc projects and tasks to support the team and its prizes as necessary.
• Occasional International travel and out of hours work.

The Person

Strong programme and client coordination

• Solid organisational, prioritisation and time management skills with the ability to coordinate multiple projects simultaneously.
• Initiative and drive, proactively identifies tasks that need to be actioned to enable effective delivery of the programme.
• Ability to coordinate and control aspects of large projects, along with general office support/administrative capacity
• Experience of working to tight deadlines, delivering high quality outputs across multiple projects and tasks.
• Good attention to detail and high standards of accuracy; a good completer finisher
• Ability to help organise and run events.

Excellent communications skills.

• Excellent written and verbal communication skills,
• Excellent interpersonal skills with the ability to work effectively with a wide range of high profile partners, clients, team members and stakeholders.

Excellent PC Skills (Microsoft Word, PowerPoint & Excel and/or Google Docs, Slides and Sheets)

What we offer

Salary: £26,500 - £38,500 (offers are expected to be made towards the bottom of the band) plus array of benefits, including private medical insurance, dental insurance, the ability to buy and sell annual leave, eyecare vouchers and more

Location: This role is based in London, Blackfriars, hybrid working arrangement with a minimum of two days in the office

Term: 2 Years, Fixed Term Contract

Hours: This is a full-time role but we offer a range of flexible working arrangements and encourage our people to take advantage of them. Many do.

Making an application

To apply for this role, please submit your application before 08.00am on Friday 17th May 2024.

Interviews will take place w/c 27th May 2024.

At Nesta, we believe that a diverse workforce leads to an organisation that is more innovative, more creative and gets better results.

We want our workforce to represent the diversity of the people and communities we serve. We also want our workplace to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

This means that when we are recruiting, we actively seek to reach a diverse pool of candidates. It also means that we are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good balance between work and home life, so we do everything we can to accommodate flexible working, including working from home, compressed or part-time hours, job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Data Transformation Project Manager
Amnesty International
3-year Fixed Term Contract
£61,537 (includes London weighting)
London / hybrid within the UK

Job Summary:

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, they campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to be successful in this role, you could be their new Data Transformation Project Manager.

About the role:

Their new Data, Digital and Technology Transformation Team is undertaking an organisational-wide transformation program which will sit at the heart of their capabilities and operations. The Data Transformation Project Manager will take the lead on developing and delivering their Data Transformation project, including introducing a new CRM system and supporting technologies.

The role may be for you if:

• You're skilled in end-to-end project management with a good understanding of the complexities of implementing new data systems and supporting technologies
• You have excellent interpersonal skills which will enable you to work collaboratively with senior stakeholders, colleagues from across the organisation, suppliers and project partners
• You are comfortable managing budgets and deploying resources effectively
• You have strong leadership skills with a focus on team collaboration
• You collaborate and positively contribute to an inclusive culture

Outstanding Benefits:

• 27 days annual leave (+ bank holidays), increasing to 29 days on five years' service, 3 wellbeing days, two days religion or belief leave annually, discretionary leave days between Christmas and New Year.
• 2% contribution receives a 6% employer contribution, scaling to 5% or above contribution receives 9% employer contribution
• Career break with two years service
• Working from abroad for up to 8 weeks in a rolling year

If you would like to apply, please send your CV to Neil at Charity People today

Charity People actively promotes equality, diversity and inclusion. We match charity needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we know greater diversity will lead to even greater results for the charities we work with.

The RSCM is on a mission to enable the flourishing of church music, and in particular to get children singing.

Working across the whole charity, you will work to sell existing products, courses and events, as well as membership subscriptions. With a passion for the power of singing and music, you will persuade musicians, teachers and members of church communities of the value of RSCM’s offerings. You will build and leverage a network of advocates to help spread the word, accelerating take-up and growing the RSCM’s reach in churches and schools.

The post holder will be expected to work to actively drive sales of RSCM products such as ‘Hymnpact!’ (a singing resource aimed at encouraging singing in primary schools), sales of events such as singing courses, and membership subscriptions; and in some instances voluntary giving. Some of the work will be in support of RSCM Enterprises, RSCM’s wholly owned trading subsidiary.

The sales plan will be delivered with some assistance of external contractors (e.g. social media), and with input from individuals across the organisation.

The post holder is responsible for selling to individuals, corporate customers (such as school federations) and organisations (e.g. choral societies) including through appropriate organisational networks. The holder will play an active part in suggesting, agreeing and delivering agreed KPIs and sales targets, monitoring and adjusting activities as necessary to improve results. The successful candidate will play a key role in ensuring the long-term financial viability of the charity and whilst we have a comprehensive product offer, we welcome innovation. The post holder will be expected to make suggestions and recommendations for NPD (new product development) and changes to our strategy that could make the products more attractive to parallel markets.

Sounds exciting? See the full job description and person specification 

Location: remote or working out of our Salisbury office.

Closing date: 17th May 2024

At Help for Heroes, we believe those who serve our country deserve support when they are wounded. Every day, men and women have to leave their career in the Armed Forces as a result of physical or psychological wounds; their lives changed forever. We help them, and those still serving, to recover and get on with their lives.

And who are we you’re wondering? We are experts and beginners. Generalists and specialists. Ordinary people with an extraordinary passion towards making a positive change to the lives of our veterans (and having fun while doing it).

As One Team we share a philosophy – I.C.A.R.E. It’s the way we walk and talk, the way we interact with others and how we approach everything we do. We are:

Innovative – Collaborative – Authentic – Resourceful – Energetic. 

We have an incredible opportunity for a SENIOR NEW BUSINESS MANAGER – REGIONAL CORPORATES to join our team.

Please see below for more information on what just might be your future role.

About You

Are you experienced in new business supporter acquisition in national charities? Have you got 3 years experience winning new business for charities? Are you familiar with community fundraising and supporter engagement? Have you managed a team towards an ambitious target? If you have this and would love to help us become more visible in communities then please read on.

About the Role

You will lead 2 Business Development Managers directly to deliver a 6-figure team new business target across the country. You will also support the upskilling and support of our Area Fundraising Managers in their local new business endeavours. You will ensure a solid strategy, creative prospecting plan and pipeline management to achieve our agreed targets as well as have your own personal pipeline. You will also support the team in liaising with our national Corporate Partnership team, Marketing teams and more to ensure the team have everything they need to identify, prospect, win and report on new business. 

About the Team

You are joining a passionate team part way through a 3-year strategy implementation that has seen the team forecast to almost double income within 2 years.

Part of the Commercial Directorate which has ambitious growth plans focussed on growing our supporter base.

Bipolar is one of the biggest health challenges of the 21st century, there are over a million people living with bipolar in the UK alone. Millions more of their friends and family are also affected.  Bipolar UK are meeting this challenge through peer support, lobbying and research, improving on information, resources and tools to not only help anyone affected by the condition, but to live well and thrive.

Bipolar UK is a rapidly expanding charity with big plans to grow its income and impact over the next five years. We are looking for ambitious and talented individuals who will maximise the opportunity presented by the Bipolar Commission and key strategic relationships. We are looking to grow our network of in-person groups, maximise the impact of our expanding online resources and generate increased income and support from charitable trusts, key partnerships, commissioned income, individual givers and major donors.

Our Part-Time Fundraising Officer will support the organisation's fundraising joining a high performing team of fundraisers.

Job deliverables:

• Identify and maximise opportunities to raise unrestricted and restricted funds from small trusts and other funding bodies to ask for grants up to £10,000
• Plan, prepare and write compelling applications for funding
• Build relationships with trusts, foundations and other funding bodies that help Bipolar UK secure long-term funding and support
• Achieve income targets that support Bipolar UK’s strategic service delivery goals
• Keep accurate records on Salesforce CRM
• With the Trusts Manager, develop our ‘thank you’ processes and donor stewardship programmes
• Create reports and updates for donors that bring to life the impact of their support
• Meet regular deadlines and manage your own workload
• Develop excellent working relationships across Bipolar UK
• Develop and maintain your knowledge of the charity sector and fundraising environment, to keep up to date with changes
• Be administratively self-supporting
• Understand and empathise with the beneficiaries and portray them (and the work of Bipolar UK) with sensitivity and accuracy
• Undertake any other duties that are relevant to the job as requested by the Trusts Manager and the CEO
• Work closely with other members of the fundraising team including the Partnership Development Manager and Strategic Partnership Manager, and collaborate on tasks and projects where applicable

For a full list of skills and expereince required for the role, or for details on how to have an informal discussion before applying with our Trusts Manager.  Please download the Job Description and Person Specification.

Bipolar UK will make sure that people are judged on their ability and potential, not on their background and situation. We will seek to treat people fairly, regardless of visible and non-visible differences such as mental health, health, gender, race, nationality, ethnic or national origin, religious beliefs or practices, political beliefs, sexual orientation, gender reassignment, disability, age, family/marital status, social background, pregnancy or potential pregnancy, caring responsibilities, spent criminal convictions or trade union affiliation.

We appreciate that these differences will contribute to diverse experiences of life, attitudes, values, and ways of thinking and communicating - and that these different perspectives can make a valuable contribution to our work.

All roles are subject to a DBS check and references.

Administration and Systems Manager 

£35k p.a. 

Location: initially remote working but to be hybrid based in W/NW/SW London.

We are looking for an experienced Administration and Systems Manager to join our enthusiastic and friendly Operations team. Help Counselling is a small Mental Health charity providing one-to-one counselling, both in person and online to adults over 18.  We are also a well-established clinical training placement provider for trainee counsellors and psychotherapists studying with prestigious training organisations in London.

About Help

Help Counselling is well-established Mental Health Charity with a heritage of over 50 years. We provide training placements for clinical supervisors, counsellors and psychotherapists who need to gain clinical experience to qualify (or further qualify) and be registered with one of the industry professional bodies such as, BACP or UKCP. For ethical reasons, the work trainee counsellors / psychotherapists do is unpaid, i.e., they must volunteer their time.

This volunteer model enables Help to fulfil its charitable aim of providing low-cost counselling services. It can take between 3-5 years to qualify, and our training placements are for minimum of 12 months meaning we can also provide clients with long-term help. Having consistence and continuity plays a pivotal role in building a safe, therapeutic, and trusting alliance between the counsellor and client. 

The blend of low-cost and long-term talking therapy is much needed in a time of increasing demand for mental health support and increasing complexity of presenting issues.

About the job

The purpose of this role is to manage the daily administrative operations and a small administration team of 2 people. The objective being to ensure that we meet our monthly targets, are compliant with the requirements of BACP, run efficiently and deal with exceptions in a timely, ethical, and effective manner.

Currently our client volumes are between 250-350, we have approximately 90 counsellors and clinical team of approximately 20. 

We operate a number of cloud-based IT systems and have outsourced HR and Finance functions.

Key responsibilities

Team management
Directing the team to make sure work is scheduled, fully completed and managed efficiently.

Line managing and coaching team members to achieve their objectives and develop their skills, confidence and abilities. 
Systems management.

Managing the impacts and interactions between processes and systems which can be complex and far reaching. 

Monitoring and ensuring all systems used are accurate and up to date, performing, interpreting and following up on system audits.  
Information review, reporting and continuous improvement.

Create, review and report on operational data and use this information to solve potential problems or strengthen business performance. 

Evaluate processes and policies, look for and make improvements as necessary. Ensure that processes and policies are easy to understand and up to date. 

Stakeholder management

Provide a point of escalation and decision-making for queries arising from clients, counsellors, supervisors, training organisations and other stakeholders.

Quality of service 

Ensure all queries and contacts are dealt with professionally, accurately and promptly. 

Manage all aspects of the administrative tasks and process required.

The Candidate

Education & experience: 5-6 years’ administrative, operations, customer service and supervisory experience, ideally within the charity or not-for-profit sector.  

Skills:

· Ability to analyse information and develop practical solutions.
Planning, critical thinking, problem solving, and task and time management skills.

· Interpersonal, line management, coaching, and verbal and written communication skills.

· Technical expert on MS Office suite and hands-on experience of CRM and / or clinical management system.

· Knowledge / experience of JotForm (Powerforms or equivalent), Stripe and DocuSign will be advantageous. 

About you:

· Self-motivated and able to work on your own initiative.

· Well-organised with ability to analyse information and problem-solve, work at pace, work flexibly and prioritise effectively.

· Excellent attention to detail, thorough and accurate. 

· Proven track-record in high quality customer service skills, confident on the telephone.

· Quick to learn new systems and proficient with technology. 

The role of the Head of Fundraising and Partnerships is to work alongside the Director of Operations in developing the day-to-day sustainable income strategy to fund the New Wine Trust's day-to-day operations.

Partnerships

· You will be responsible for developing our relationship with key ministry partners. This includes negotiating contracts with sponsors, partners, and delivery partners. It will include but not be limited to:

o Developing Event Sponsorship and Exhibitor offerings at New Wine Events

o Growing Annual Partnerships with key partners

Fundraising

· In partnership with the Director of Operations, National Leadership and Trustees, you will also be responsible for creating and delivering a New Wine Fundraising Strategy. This will include:

o Working alongside the Marketing and Communications team to develop supporter engagement communications.

o Developing plans that feed into the New Wine Fundraising strategy to increase engagement from high net-worth individuals and cultivate new high-value donors.

o To manage the major donor income and expenditure budgets, ensuring all activity meets income targets.

o Championing the use of our CRM for supporter engagement.

o Reviewing, writing and submitting proposals for grant applications.

o Overseeing the delivery of the charity’s fundraising events.

Business Development

· Identifying new revenue generation opportunities, such as

o New Wine Online

o New Wine Resources (Books, Music and Merch Sales)

o Cafes and Concessions at Events

The above list of job deliverables is open and partial, and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Person Specification:

 Required skills and qualifications:

· Demonstrates emotional intelligence.

· Responsible self-starter who is highly organised and takes initiative.

· Excellent interpersonal skills.

· Excellent written and verbal communication.

· High level of discretion and wisdom.

· An inherent desire to achieve exceptional results.

· Ability to perform and prioritise multiple tasks with excellent attention to detail.

· Flexible team player, willing to adapt to changes and unafraid of challenges.

· Strong time-management skills and an ability to coordinate multiple projects and deadlines.

· Knowledge and experience in using Microsoft 365 and social media.

· Commitment to the mission and values of New Wine.

· Commitment to the values of Holy, Healthy and Humble Leaders.

Preferred skills and qualifications

· Experience in overseeing budgets and expenses.

· Experience in people management.

· Previous experience within the New Wine network and the events industry.

· Knowledge and experience of ChurchSuite and Hubspot.

 Role Particulars

Working Pattern: Full time working hours, including weekly in-person team meetings in London: monthly all-staff meetings on Tuesdays twice a month, and weekly on Wednesdays twice a month.  The nature of this role means that some travel and working away from home will be required, as agreed in advance.  Specifically, the Head of Fundraising and Partnerships must be available for the annual leadership conference and some or all of the New Wine annual summer festival (on-site or remote support). 

Places of work: This role is eligible for hybrid and flexible working, with a minimum of 1 day in the London office a week.

Supervision: The post holder will receive regular supervision from their line manager. 

Role review: There is a three-month probationary period for this role.  The post holder will then receive a quarterly rolling review of performance, the role, job description, terms and package.

This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.  

This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is intended to include only some duties an individual in this position might be asked to perform or all qualifications that may be required now or in the future.  New Wine reserves the right to revise the duties outlined in this job description at its discretion.  
 

 Application process

Closing date: 11th May 2024. 

Particulars: Please apply with a CV and cover letter.

If the right candidate has been found before this time, applications will be closed.

Post Title:Director of Fundraising, Smile Train UK

Reports to:Vice President, International Development, Smile Train Headquarters USA

Responsible for: To develop and manage fully operational fundraising channels, including corporate, institutional and individual giving.

Location:London Office; This is a hybrid work model between remote and in-office environments.

Purpose of Role

Smile Train seeks a collaborative, innovative, and entrepreneurial professional for the role of Director of Fundraising, Smile Train UK. This is an exciting opportunity for the right individual who can thrive in a collaborative environment where passion, dedication, and the ability to consistently innovate are necessary to achieve ambitious goals.

The candidate will have a strong and diverse background in creating opportunities and identifying prospects and is an experienced and creative fundraising leader with proven success of expanding support from individuals, corporations, and foundations. They will have an emphasis on major gifts and manage a portfolio of high-level donors. The Director of Fundraising is a self-starter with an entrepreneurial mindset.

Primary responsibilities

• The Director is responsible for managing, hiring, and effectively leading the fundraising team towards the achievement of their individual targets.
• Maintains a portfolio of major donors and prospects by creating and implementing strategies for the cultivation, solicitation, and stewardship of donors with the capacity to make 5- and 6-figure annual gifts and 6- and 7-figure leadership gifts.
• The position demands experience with designing fundraising strategies and good management skills for implementing strong, prioritised and focused work plans that achieve (or exceed) the agreed organisational goals.
• Overall responsibility of the annual revenue budget, ensuring reporting requirements as defined by the VP, International Development for monthly, quarterly, and annual budget and target monitoring.
• This position shall work in tandem with the global communications team to jointly create a positive, campaign-driven image of Smile Train in the United Kingdom.
• Manage Philanthropic Advisory Council of high-level Smile Train supporters.

Experience

• Minimum seven years' experience in senior level fundraising, ideally in a leadership role with oversight over end-to-end execution. 
• Knowledge of individual, corporate, foundation and major donor fundraising methodology including cultivation, solicitation, stewardship, and prospecting of donors.
• Proven track record in leading fundraising and delivering income growth within a similar sized organization.
• Experience in a marketing and public relations role a plus.

Skills Required

• Minimum undergraduate university degree.
• Strong analytical skills, database proficiency and outstanding budgetary and financial skills, including target setting and monitoring and proficiency in Excel.
• Knowledge and/or experience in marketing, fundraising acquisition, development and retention methods and budget management. 
• Experience in SalesForce or other CRM.
• Excellent communication (oral & written) skills in English.
• Experience in building, mentoring, and coaching a team of fundraising specialists.
• Awareness and knowledge of local fundraising market.
• Big picture thinker, not only locally but globally for the organization.
• Personal Attributes
• Excellent judgement and creative abilities, including influencing, negotiating and problem-solving skills.
• Entrepreneurial and growth driven individual with a passion for their work.
• Independent self-starter with thoroughness and attention to detail and ability to work remotely from reporting line.
• Empathy and interest in the Smile Train’s mission and objectives.
• Exceptional communication skills and abilities, self-confidence, energy, and a strong spirit of teamwork.
• Sense of humour, eager and willing to mentor a professional team.

We currently have an exciting opportunity for an experienced individual to join our team as a Solution Developer. You will join us working 35 hours per week, on a permanent basis and will be based remotely. In return you will receive a salary of up to £43,003 per annum plus excellent benefits.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

The small yet busy Solution Delivery Team is expanding from six to ten employees, sitting within the IT Department. The team work within Cats Protection to identify issues and provide technical solutions, utilizing both off the shelf products or in-house developed solutions as required. Internal solutions are built using a range of technologies focused around the Azure Stack, including low code/no code solutions, C# and T-SQL code as required.

Responsibilities of our Solution Developer:

As a Solution Developer you will be working on a number of exciting new projects as well as helping to support and upgrade existing applications. This role gives the post holder exposure to Cloud First development work and the opportunity to work with the latest technology.

Current projects include:

• Updating our Neutering Finance system to move from a paperbased system towards an electronic version
• Replacing our CRM, a system at the heart of many of our processes and data flows, and integrating it with a number of new and existing systems
• The redevelopment/migration of existing systems into fully cloud based systems.

What we’re looking for in our Solution Developer:

• Significant experience in software development using C# and TSQL or another development skill involving systems implementation
• Experience in functional and automated testing, producing test driven development
• Demonstratable knowledge of Azure Stack development, specifically around pipelines, functions, logic apps and service buses
• Experience working in an agile development environment
• The ability to apply specific quality standards to all tasks undertaken to ensure that deliverables are accurate and complete
• To show understanding for the needs of the internal or external customer and keeping these in mind when taking actions or making decisions
• To identify gaps in the available information required to understand a problem or situation and able to devise a means of resolving them

What we can offer you:

• salary of up to £43,003 per annum plus excellent benefits
• generous annual leave entitlement
• Flexible working opportunities
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme and more!

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 8th May 2024

Virtual interview date: 17th May 2024

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

We have an exciting opportunity for an Events Programme Manager to work for a charity with a small, dynamic and creative communications team.

In this role you will have the opportunity to work with senior leaders and intensive care professionals to ensure that the Society meets the needs of its beneficiaries and delivers impact for this high-profile national organisation.

£28,000 - £30,450 per annum

Fixed term (12 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

This is an exciting new role in Prostate Cancer UK’s Health Information and Clinical Support team. The team delivers a wide range of high-quality services directly to anyone affected by prostate cancer or prostate disease, as well as supporting a range of activity charity-wide that requires clinical expertise.

Many men, and their friends and family, don’t know the risk factors of prostate cancer – and when they do, they don’t know what to do next. We want a world where every man over 45 in the UK understands their risk of prostate cancer and has the tools and information to navigate it. Our online risk checker is a good place to start, but this role will be a crucial additional source of information for men and their loved ones. 

As a Risk Information Officer, you’ll deliver the charity’s pilot Risk Information Service, providing information and support to men at risk of prostate cancer, and their loved ones, via the telephone. This is a non-clinical role, but you’ll discuss callers’ risk of prostate cancer along the lines of the predominant risk factors (age, ethnicity, family history and BRCA gene status). If necessary, you’ll also support them to seek a PSA blood test from their GP and on occasion routing callers who have more complex clinical questions back to the Specialist Nurse service.

You’ll play a key role in developing the pilot – contributing to conversations and decisions around how to adjust and improve the service in its early months. You’ll also report back on your calls, to help the charity develop its broader understanding of information and support needs when it comes to prostate cancer risk and the PSA blood test.

Reporting into the Clinical Services Senior Officer, you’ll have close and regular contact with assigned Specialist Nurses so that you feel at ease in sharing prostate cancer related information with callers, and in maintaining the boundaries and scope of the service day-to-day.

This is a service pilot with the Risk Information Officer role being a fixed term for the duration, with the potential to make the role permanent based on the pilot’s success.

What we want from you

You’ll be a compassionate and resilient communicator; you may be speaking to a caller who is anxious about their risk of prostate cancer. You’ll be a great listener, hearing callers concerns and offering a supportive and empathetic response. Although this is a non-clinical role, with your existing understanding of the healthcare system in the UK, you’ll be willing to learn the basic knowledge of prostate cancer and use the appropriate associated terminology.

You’ll be comfortable in handling more complex conversations, but with self-awareness to recognise your limitations in offering support and recognising clear boundaries of guidance being provided and be able to direct to our Specialist Nurses when needed.

Experience in using a CRM system will be advantageous in this role and any experience with a helpline or providing support or information over the phone will be beneficial in your role.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.

It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.

We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Monday 27th May 2024.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled between Monday 3rd and Friday 14th June 2024. As part of the interview process, we are looking to complete an interview activity which will be in the format of a mock phone call with more details provided at the time.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Do you have experience providing excellent supporter care?

Are you a highly organised individual, skilled in administration and with experience using CRM/donor databases?

Do you have a passion for Gospel outreach in London?

We are recruiting for a Supporter Partnerships Officer who will play a key part in managing partnerships with individual supporters for the London City Mission. He/she will join our highly committed Fundraising and Supporter Partnerships Team and will work in a team of Supporter Partnerships Officers. The role holder will:

• Maximise engagement with our supporters and respond to their enquiries.
• Work on various administrative activities, including processing gifts, updating CRM/donor database, campaign response handling, and general office administration duties.
• Represent LCM at external events, including a week-long conference each year.

The successful candidate will be a committed, prayerful Christian with demonstrable experience in providing excellent customer service and supporter care along with strong administration skills and attention to detail. He/she will have excellent interpersonal skills and a passion for the gospel message and be able to share their personal journey of faith in Jesus Christ.

If you have the skills and qualities we are looking for and have a strong desire to contribute to the Mission’s gospel outreach to the least reached in London, please fill out the application form available on our website.

There is an occupational requirement that the person appointed be an evangelical Christian.

Salary: £ 31,668 per annum

Contract: Fulltime, Permanent

Closing date for applications: Thursday, 9 May 2024 at 5 PM