Crm Manager Jobs in Home Based

This position will help us take the next big step up in how we engage with and serve our customers. Stewardship offers a broad range of services to the Christian community – Accounts Examination, Payroll Bureau, Charity Formation, Consultancy Helpline, Lending, a giving platform and Philanthropy Services. We are looking to extend our use of Salesforce to integrate the customer information from these different services.

This role will work with the Head of Enterprise Applications and a project manager to implement the staged roll-out of Salesforce components. Although the roll-out will be done in bite-sized chunks, those small components will sum up to a major shift in the organisation’s capabilities. You will also be optimising business processes, making Stewardship staff’s jobs simpler and more efficient. Once the system is up and running, you will manage its ongoing evolution. The net result of all of this is that Stewardship will be a more efficient and effective organisation, better able to deliver the excellent customer service we are known for.

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

Haven House is a children’s hospice that provides support for seriously ill children and their families. Working for us means, whatever your role, you will be making a difference to the lives of local children and families.

We are currently seeking a skilled and experienced Database Manager to join our Fundraising Team. This is a newly created role to support the needs of our highly performing fundraising team.

In this role, you’ll be responsible for day-to-day management of our CRM system (Raiser’s Edge – NXT) ensuring all information on our database is accurate and up to date. The postholder will lead and implement our support journey strategies ensuring these can be run as smoothly as possible.

The fundraising team at Haven House is relatively small and you’ll be working across the department to ensure that we can maximise our data from our supporters as well as identifying new data needed to better our fundraising programmes. This is an exciting role that would suit a highly motivated individual looking to make an impact, helping Haven House to succeed in data-led fundraising and achieve ambitious targets.

You will need:

• Experience of CRM/database management within a fast-paced fundraising/ sales/customer-facing environment
• Experience of delivering and presenting KPI performance analysis and reports
• Strong analytical and planning skills with excellent attention to detail
• Excellent time management skills with the ability to prioritise own workload, deal with conflicting demands and work under pressure to meet deadlines
• Full knowledge and understanding of GDPR and other data protection legislation

For more information about the role, please download a copy of the job description and application form and return to the resourcing team

Closing and Interview Date 

10:00am on Friday 21 June. Interviews scheduled to take place on Wednesday 26 June. 

Benefits
As an employee you will be entitled to the following range of benefits:

• Hybrid office/home arrangement
• 27 days' annual leave
• Pension scheme (company matches contribution up to 7%)
• Free onsite parking
• Employee Assistance Programme
• Eye care voucher scheme
• Blue Light Card
• Cycle to work scheme
• Life Cover

If you would like to have an informal conversation about the role please contact Reiko Murray, Head of Mass Participation Fundraising.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and a DBS check.

Please note, we reserve the right to interview on a rolling basis so this role may close before the above date if we find a successful candidate.

Are you a self-motivated and ambitious individual with experience of building lasting relationships that make a meaningful impact?

We have ambitious growth plans for community fundraising and regional partnerships at British Heart Foundation (BHF), and we are recruiting a Fundraising Manager to support our work in Merseyside.

We offer sector-leading benefits including private healthcare, excellent pension, and 30 days annual leave, plus bank holidays.

BHF’s vision is a world free from the fear of heart and circulatory disease, conditions that will impact more than half of us in our lifetime. It’s more important than ever that we build on our fundraising expertise to raise vital funds to save more lives.

We're looking for a talented person to join our team from the private, public or third sector, who can demonstrate:

• Knowledge and experience of building relationships with a variety of diverse audiences to achieve financial targets.
• Excellent communication skills (written and verbal) with the ability to motivate and inspire supporters.
• The ability to effectively manage multiple and competing priorities to meet deadlines.
• Excellent organisational skills with firm understanding of KPIs, targets, budgeting, and risk mitigation plans.
• Curious and data driven to provide insight and analysis to identify and nurture opportunities.
• Creative thinker with exceptional problem-solving skills.

About the role

Across your geographic area of Merseyside, you'll:

• Identify, develop, and steward supporter relationships with businesses, fundraising groups, and high value prospects.
• Understand supporter motivations, identifying opportunities across the Charity that inspire and engage, enabling them to achieve their fundraising goals and reach their potential.
• Identify and steward corporate prospects using a pipeline process resulting in applying for and converting opportunities.
• Be proactive within your area to identify opportunities for fundraising and raise awareness of the Charity.
• Manage supporters effectively using our CRM system (OneCRM) to provide excellent stewardship.
• Meet agreed financial targets, provide monthly financial progress reports, and put mitigation plans in place for any shortfall.
• Promote BHF’s activities and campaigns to raise awareness and drive income.

This is an exciting opportunity to join a fast-paced growing team, in an organisation that supports the nations hearts from their first heartbeat to their last.

Working arrangements

This is a field-based role covering Merseyside. You'll need to live in Merseyside or be able to relocate to this region.

Regular travel within the area, and occasionally to other parts of the UK.

You must have a full UK driving licence at the time of application with access to your own vehicle.

There will be a requirement for flexible out of hours working to support occasional evening and weekend activity. You will be compensated for this with time off in lieu.

What we can offer you

Our generous staff benefits include:

• 30 days annual leave plus bank holidays
• Private medical insurance
• Private dental health cover
• Contribution towards gym membership
• Pension with employer contribution up to 10%
• Life assurance

We have been recognised by the Chartered Institute of Personnel and Development (CIPD) for our Live Well. Work Well. Programme. Heart health is central to our mission, and that starts with you. We provide a programme.

We are seeking an experienced fundraiser who is enthusiastic about helping us to achieve our ambition to scale by growing our income and supporters. 

This is a new role, and the successful candidate will have the opportunity to shape our strategy across all funding streams.  As a small charity, we are looking for someone that will bring extensive knowledge about fundraising and managing the operational aspects of the role, e.g. CRM management and compliance, to help us increase income and cultivate supporters. 

This presents an exciting opportunity for a rising fundraising star to build on their experience and change the trajectory of many young people’s lives as you make your mark for a great cause.

Main duties and responsibilities:

• Develop, deliver and monitor the fundraising strategy for the Charity

• Establish a process for active stewardship 

• Day to day management of income targets and ensuring a healthy pipeline

• Work with the CEO to ensure fundraising targets are met and manage an effective pipeline across different income streams: corporates, trusts & foundations and individual giving.

• Research and drive new opportunities for multi-year commitments from trusts and foundations

• Source and nurture corporate supporters – both corporate social responsibility (CSR) and sponsorship

• Work with the wider team to develop a consistent approach to our individual funding ask from alumni.

• Lead on the preparation and submission of high-quality, effective applications and report on grants awarded.

• Create a programme of cultivation events which nurture existing partnership relationships and underpin the creation of new ones.

• Oversee the development of inspiring digital content and collateral to attract new and retain funders and fundraisers to the charity.

• Ensure accurate record-keeping of corporate partnerships and relationships in our CRM system. 

• Ensure that our work complies with fundraising best practice, GDPR and other relevant legislation.

Person specification 

This role requires an ambitious, passionate and determined individual with outstanding written and verbal communication skills. You’ll be curious, inclusive, creative, flexible, resilient and have a collaborative working style with a proven ability to work as part of a small team.

You’ll have an excellent understanding of the English language and a keen eye for detail.  You’ll flourish working to deadlines which you will meet because of your exceptional time management and organisational skills. 

The ideal candidate will demonstrate

• At least three years fundraising management experience

• Evidence of alignment with our mission and commitment to equality, diversity and inclusion.

• Lived experience of disabling or marginalising barriers.

• A background in the Corporate and/or Trusts world.

• Experience of developing a fundraising strategy. 

• Excellent planning and project management skills with the capability to switch/prioritise tasks quickly.

• Experience of writing compelling fundraising applications and funder proposals.

• A track record of securing multi-year, five-figure donations.

• Experience of monitoring and reporting against targets and strong budget management skills.

• A thorough knowledge of the relevant fundraising legislation, regulations and financial issues.

• Exceptional written and oral communication skills.

• Strong IT skills including an understanding of CRM systems.

• Self motivation with an ability to use your initiative.

• That they are resourceful, imaginative and full of creative ideas.

Community and Engagement Manager

Position: Community and Engagement Manager

Location: Teddington, TW11 8HT

Salary Range (depending on experience): pro rata of £32,910 – £38,745 incl. OLW

Hours: Part-time 21 hours per week. We are able to offer some flexibility with the role such as term time only or flexibility with days/times.

Contract: Permanent

Annual Leave: 25 days leave plus bank holidays or pro rata of if part time

Closing date: Sunday 9pm 14th July 2024, or before if a suitable candidate is found.

We reserve the right to close the application early.  An early application is strongly recommended as shortlisting and interviews will be held on an ongoing basis.

About the role

Richmond AID is seeking an energetic and enthusiastic person who will support our vision of putting Deaf and Disabled people at the centre of everything we do. We are looking for an experienced person who can develop and implement an engagement and co-production strategy. You will work closely with our other managers and play an integral role in the management team.

The role involves leading the delivery and development of our dynamic Community and Engagement team. This multidisciplinary team currently has 6 direct reports and services include: BuddyUp, Spade gardening service, Mental Health Peer Support service, Connect to Tech digital training, Campaigning and our wide range of peer group activities.  There is a variety of skills and experience which will require someone to We are looking for someone to not just manage these services, but to lead their development and widen our coverage across the borough of Richmond. This will predominantly involve supporting the people involved to be leaders of their own projects, developing/modernising our delivery model, ensuring projects meet targets and quality standards and when required also being involved in supporting direct service delivery.

We are looking for a motivated, resilient and ambitious manager to join our amazing team. This is a fantastic opportunity for you to play an integral role in improving the lives of Deaf and Disabled people.

About you

You will have strong leadership skills with experience of managing a multi-disciplinary team. You will lead our engagement, co-production and campaign strategy and manage our Community and Engagement team instilling these values through all our work. You must be committed to the value of participative community engagement, have a great understanding of the needs of diverse communities, and a passion for social justice and supporting Disabled people.

You must have experience in the delivery of community facing services and be able to  demonstrate an understanding of the challenges faced by Disabled people. It is essential you bring passion, dynamic ideas and creativity to the role.

You will be an excellent networker internally and externally. You will have strong influencing skills, and will have the right blend and balance of people skills with excellent communication and project management abilities. You must be comfortable connecting with the wider community, able to listen, gather the views of local people, and feed these back into our wider programme of work. You’ll be confident in participative strategies and tools such as facilitating groups, arranging events, developing surveys, gathering views and responding to consultations.

You will have experience of managing a team covering a wide range of projects and interests. You will know what it takes to set up and manage a project and ensure it meets the intended outcomes.

You will be skilled in managing group dynamics and supporting your team to have boundaries with clients. You will also have experience of managing Safeguarding issues. Above all you must bring a positive, solution focused attitude.

Experience of campaigning work, with a track record of delivering innovative digital campaigns that have led to real change, would be an advantage.

About Richmond AID

Richmond AID offers 25 days annual leave plus eight bank holidays pro rata. Normal office hours are 9am to 5.15pm Monday to Thursday and 9am to 5pm on Fridays. You will be based at our offices in the Disability Action and Advice Centre, 4 Waldegrave Road, Teddington, TW11 8HT but may need to work from other locations as needed.

Related roles: volunteer manager, services manager, service coordinator, community development facilitator, campaign manager, community engagement, co-production manager, activities coordinator.

The Fundraising CRM Transformation Data Manager will play a crucial role in an exciting project to transform the technology that underpins all our fundraising activities. In this role you will support us to maximise fundraising efforts, enhance donor relationships, and drive revenue growth for the organisation.

As the Fundraising CRM Transformation Data Manager, you will play a pivotal role in helping us move successfully from Raiser’s Edge 7 to Dynamics 365. You will be responsible for overseeing data migration, support data integrations and system design, configure fundraising workflows, and engage in quality assurance.  This position requires a blend of technical data expertise, project management skills, and an understanding of fundraising processes.

This role is perfect if you possess a deep knowledge of CRM systems, have great stakeholder management skills, are able to work to tight deadlines, and possess a can-do attitude.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The Prince’s Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need a Fundraising CRM Transformation Data Manager? 

Last year, we helped more than 40,000 Young People, with three in four young people on our programmes moving into a positive outcome in work, education or training. The young people we help face a range of challenges, such as unemployment, mental health issues or some have been in trouble with the law. We believe all young people should have the chance to succeed, and that young people are the key to a positive and prosperous future for all of us. We want to continue having a positive impact on young people’s lives and build a better and more robust Fundraising CRM to further support our work. In order to achieve this we need a Fundraising CRM Transformation Data Manager! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Where operationally possible, our roles require a combination of office days and working from home (please speak to the hiring manager about this particular role)
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – PT CAN (Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network), PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Equal Opportunities 

Here at The Prince's Trust, we're committed to Equality, Diversity and Inclusion. We want to be an organisation that's representative of the communities we serve, which is why we strive for diversity of age, gender identity, sexual orientation, disability, race, religion and sex. Our goal is to create an environment where everyone, from any background, can be themselves and do the best work of their lives. 

We are looking for people that can bring different perspectives and experiences and especially welcome applications from those who are underrepresented in our organisation and sector, such as candidates from Black, Asian and Minority Ethnic backgrounds.  

We’re a Stonewall Diversity Champion and we are an employer that is Disability Confident. Our staff, volunteers and young people are supported by PT CAN (our Cultural Awareness Network), PT GEN (Gender Equality Network), PT DAWN (Disability & Wellbeing Network) and Pulse (LGBTQIA+ Network).

Safeguarding 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants. 

About you

We are seeking an enthusiastic and self-motivated individual to join our friendly events team at the British Ecological Society (BES). You’ll need at least one year’s demonstrable experience in delivering high-profile mid-sized events and conferences. You will need a high-level of organisation and reliability as well as knowledge of Microsoft Office, and experience of using a CRM and a hybrid event platform. We need a clear and concise communicator who can build and maintain relationships with a wide variety of stakeholders and diverse audiences.

You will assist the BES in the organisation and delivery of our events programme, including our flagship scientific conference, the BES Annual Meeting, which sees 1,200 ecologists gather from around the world and share the latest research.

About the role

Reporting to the Events Manager, the Events Officer will:

• In collaboration with the Events Manager, oversee the delivery of allocated parts of the Society’s Annual Meeting, Symposia, and other events.
• Use digital platforms to support event management and delegate experience -including the website, CRM system, conference abstract management system, Eventbrite, Canva, hybrid conference platforms, Excel, Microsoft Teams and Zoom
• Co-ordinate aspects of event planning including venue search, supplier liaison, catering and accommodation.
• Act as the main point of contact for exhibitors and sponsors, post-sales.
• Maintain and update the programme information on the hybrid event platform for the Annual Meeting.
• Ensure that any agreed branding from sponsors is delivered.
• Provide on-site support at events and go on site visits.
• Develop innovative and creative social media content and digital promotion for the Society’s events.
• Evaluate and monitor success of events portfolio, providing and implementing recommendations where appropriate.
• Evaluate and monitor EDI representation at BES events.

For more details about this role, please download the job description and job pack.

 Do you enjoy using your communication skills to develop lasting relationships with supporters?  Are you passionate about working for a local children’s charity? 

We have a great opportunity for someone to join our small, friendly team as Individual Giving and Supporter Care Officer. If you are energetic, passionate, and looking to develop your career in fundraising whilst improving the lives of bereaved children and young people in Oxfordshire, we’re keen to hear from you.

The role 

Location: Oxford & hybrid working 

Salary: £24,500 - £30,000  fte pa, depending on experience 

Contract: Permanent 

Hours: Part time 25-30 hours per week, negotiable, with the possibility to study for a fundraising qualification. 

Closing date:  Applications are being reviewed on a rolling basis, so please apply without delay to avoid disappointment. 

This is an exciting time for SeeSaw. We have a new Head of Fundraising and a very successful Trusts & Grants fundraiser. We are now looking to expand the fundraising team to complement the current skills and expertise, and strengthen the relationship with our donors. You will be responsible for providing exceptional supporter care for the truly fabulous individuals who donate so generously to SeeSaw to help support young people through grief. 

You 

You are looking to use your CRM experience to support a local charity. 

You are familiar with, or keen to learn about, fundraising. 

You are as comfortable working with data as you are talking to supporters. 

You are able to produce engaging social media and digital communications. 

You enjoy working collaboratively in a small team but are also happy managing your own time and workload effectively. 

You are organised and task orientated, and enjoy a busy, varied role which offers the opportunity to grow. 

Whilst fundraising experience is not essential, you must be able to demonstrate transferable skills, understand the importance of managing supporter care and enjoy building relationships. You may be looking for a part-time role that allows you time to study for a fundraising qualification or fits in around other commitments. 

What we can offer 

SeeSaw is fully committed to helping you build your skills and talents. You will work to, and be supported by our Head of Fundraising, and have access to advice and training as you build your role to deliver on our fundraising strategy.

We will offer you a flexible working environment, a friendly team and an important cause. In return, we are seeking your energy, enthusiasm and desire to learn.  This really is the perfect role for someone looking to develop their career in fundraising. 

If you would like to find out more about the role, please visit our website

Please email us your CV & supporting statement demonstrating how you meet the requirements

As we are actively recruiting - We reserve the right to close the advert anytime. So, please don't hesitate to apply! 

The British Academy – the UK’s national body for the humanities and social sciences - is seeking an Individual Giving and Data Manager to join our Development Directorate on a fixed-term basis, providing key support in the delivery of the Academy’s fundraising efforts, including supporting the implementation of a new CRM system.

The Role

The Individual Giving and Data Manager will work closely with the Head of Development to manage data and deliver communications to individual donors at the British Academy. This will include a regular giving programme, with a target audience of the Academy’s Fellow, and fundraising from public events attendees. This role is unique in that it sits within the small, friendly Development Directorate, and will also work closely with colleagues in the Academy’s Digital Team.

The Academy is currently transitioning its CRM system to Salesforce and the Individual Giving and Data Manager will work closely with the Project Team to achieve this. A core duty of the role involves the migration of data and helping to coordinate and build new fundraising processes within the new system. To do this, the post-holder will work collaboratively across the organisation to ensure that communications to Fellows and other individual donors are co-ordinated. You will be an effective communicator, able to collaborate with both external and internal stakeholders. A keen attention to detail and a proactive approach to problem solving, in terms of planning, prioritisation and demonstrating resilience when faced with adversity is essential.

You will also coordinate fundraising-related communications across a variety of platforms, working closely with colleagues in the Digital Team. This includes thanking donors in a timely and sincere manner, delivering stewardship events for donors, and reporting on activities in the annual report.

About the Academy 

The British Academy is the UK’s national body for the humanities and social sciences, established by Royal Charter in 1902. We mobilise these disciplines to understand the world and shape a brighter future. Today’s complex challenges can only be resolved by deepening our insight into people, culture, and societies. With a Fellowship of around 1,400 leading national and international academics, the Academy invests in researchers and projects across the UK and overseas, engages the public with fresh thinking and debates, and brings together scholars, government, business, and civil society to influence policy.

The Academy currently has five directorates: Communications & Marketing; Development, Policy, Research, and Resources, plus a small Governance & Fellowship Team. We have increased staffing in the last 12 months and expect to continue to grow this year.

Working at the Academy 

Our senior management team have worked with staff to foster a culture of collaboration, respect, and empathy, in which all contributions are recognised as we work towards our common goals. Our people strategy and working practices focus on building strengths and sharing insights, with learning & development, wellbeing, and equality, diversity & inclusion at the centre of how we operate as an organisation. Investing in our staff and encouraging a healthy work/life balance is central to our success, as we move forward and continue to grow.

Terms and Conditions

The British Academy is based at 10-11, Carlton House Terrace, London SW1, a Grade 1 listed building. We offer a competitive benefits package including a 35-hour working week, with hours and location worked flexibly under our hybrid-working policy; 34 days’ annual leave plus Bank Holidays; a subsidised canteen and an excellent occupational pension.

How to Apply

To apply, and to see the full job description and our workplace values, please follow the link to access the Applied recruitment platform.

Closing date: Noon on Tuesday 25 June 2024.

We welcome applications from people of all backgrounds, in line with our commitment to create a diverse and inclusive working environment, promote equal opportunity, and address under-representation. We will make reasonable adjustments to support disabled job applicants and offer an interview to those meeting the minimum selection criteria.

Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising’ experience, particularly of increasing income and cultivating supporters.  We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.

Remote working may be considered. 

As the Institute’s Fundraising Manager you will play a pivotal role in securing the financial resources necessary to support the Institute’s strategic initiatives and operations, as well as maintaining the relationships and communities that drive long term funding. Working closely with the Institute’s Executive Leadership and board, you will be responsible for executing a comprehensive fundraising strategy from mixed funding sources – government, philanthropic and corporate - engaging with funders, and building lasting relationships with stakeholders to maximise funding opportunities.

Alongside being active in direct engagement with funders, you will lead on the underlying processes and systems that drive successful fundraising, creating and maintaining rigorous process management, record-keeping and CRM use, funder research and meeting preparation, and supporting the senior team in creating relationships that last. You will work to make the best of the Institute’s varied and committed networks and ensure that the communities around the Institute are engaged in our work, and excited to contribute. 

Harnessing the Institute’s powerful networks across mainstream financial services impact investing, social investment, philanthropy and government you will be a key figure in securing the resourcing that underpins a dynamic new chapter of the Institute’s five-year strategy.

Key responsibilities & skills development opportunities: 

Fundraising Strategy and Implementation 

• Implement a robust fundraising strategy aligned with the Institute's mission and goals.

• Create and manage annual fundraising plans with clear targets and KPIs. 

• Identify and outreach to potential funding sources, including foundations, corporations and government. 

• Enable and support senior leadership, board and wider team to engage with potential funders, setting them up for success. 

Donor Engagement and Relationship Management 

• Cultivate and maintain relationships with existing donors, ensuring they are engaged and informed about the impact of their contributions. 

• Identify and approach new potential donors, providing compelling cases for support. 

• Working closely with our events capability organise and manage donor events, meetings, and communications. 

Proposal Development and Grant Management 

• Lead the development of high-quality proposals and grant applications working closely with leadership and programme colleagues.

• Monitor and report on the progress of fundraising, providing regular updates to senior management and the board. 

• Monitor and report on the progress of grants, working with project managers and leadership to ensure grant deliverables are achieved on time 

Collaboration and Team Leadership 

• Work closely with the Executive Director, and team members across the organisation to align fundraising efforts with strategic and programmatic priorities. 

• Coordinate with the communications and events team to develop engaging materials and events to support fundraising efforts. 

• Be supportive of creating a collaborative and inclusive working environment, supporting key Institute-wide commitments on DEI. 

Data Management and Reporting 

• Maintain accurate and up-to-date records of fundraising activities, donor interactions, and financial contributions. 

• Prepare detailed reports on fundraising performance, donor engagement, and financial targets. 

• Maintain CRM systems to be up to date, and utilize systems to manage donor information and track fundraising metrics. 

• Ensure that the Institute complies with laws, regulations and best practice relating to fundraising including, but not limited to, those specified by the Fundraising Regulator in its Code of Conduct and GDPR. 

Essential Qualifications and Experience: 

• Proven experience in fundraising preferably within the non-profit sector. 

• Interest and enthusiasm for the impact investing sector. 

• Excellent written and verbal communication skills, with the ability to craft persuasive proposals and presentations. 

• Strong interpersonal skills, with the ability to build and maintain relationships with a wide range of stakeholders. 

• Proficiency in using CRM systems. 

Desirable Skills and Attributes: 

• Experience in securing large multi-year grants. 

• Demonstrated success in securing significant funding from diverse sources. 

• Strong understanding of the impact investing landscape and its funding dynamics. 

• Undergraduate degree in a relevant field (e.g., business, finance, communications). 

• Communications, marketing and events experience.

Personal Attributes: 

• Commitment to the mission and values of the Impact Investing Institute. 

• Strategic thinker with a proactive and results-oriented approach.

• Entrepreneurial self-starter who can take the initiative and “own” a project from start to finish. 

• High level of integrity, professionalism, and discretion. 

• Strong organisational skills with the ability to manage multiple priorities. 

• Excellent written and verbal communication skills in English.

• Highly proactive and a strong team player and relationship manager, able to galvanise collaboration internally and externally. 

• Excellent inter-personal and relationship-building skills: comfortable and adept working with senior stakeholders. 

• Committed to the belief that finance can be a force for positive change in society and that mainstream financial institutions have the opportunity to generate positive social impact.  

What we do

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services, because nobody with hearing loss should feel alone.

What you will be doing

This role supports the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Services team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters.

• Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
• Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
• Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
• Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.  
• Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
• Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
• Prepare data for Puppy Sponsorship updates and build email communications.
• Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.

For more information please download the job description below.

Why us?

We offer a wide range of benefits for our staff which include:

• 24 day's holiday plus, bank holiday's
• Pension
• Hybrid working

How to apply

For further information and to apply, please visit our website via the 'Apply' button.

We look forward to hearing from you!

Closing date & Interviews

We will be reviewing applications and interviewing on a rolling basis. 

Join Our Team – Business Development Manager

We're looking for a dynamic individual to identify, secure, and manage funding opportunities. You will work closely with our Head of Business Development & Partnerships to implement our income generation strategy. Your role will involve researching potential income generation opportunities, preparing grant proposals, managing funding applications, and maintaining donor relationships. You'll also drive forward our CRM system, leveraging data to demonstrate our impact, secure funding and support strategic decision-making.

About Us:

Action for Family Carers is a well-established Essex-based charity dedicated to supporting unpaid carers and young carers. We've been making a positive impact for over 30 years.

About You:

You like to get results! You have experience in securing funding through grants, donations, partnerships and sponsorships. You have strong writing and communication skills for crafting compelling proposals. You also understand the value of accurate data when demonstrating impact of our services and have good data analysis and CRM skills. Most importantly, you will share our vision, our values and our ambition to do more for local families.

What We Offer:

· Salary: Band 7, £29361 per annum FTE

· Contract: Permanent

· Hours: 21 hours per week - Flexible days/hours, hybrid office/home working

· Location: Brickhouse Farm, Poulton Close, Maldon, Essex, CM9 6NG

Benefits:

· Full induction and relevant training

· Contributory work-based pension scheme

· Access to a 24-hour Employee Assistance Programme

· Flexible working arrangements

Apply Now:

If you're ready to be part of a dynamic team, contribute to meaningful work, and make a positive impact, we want to hear from you! Apply now and help us continue changing lives at Action for Family Carers.

Read the full Job Description and Person Specification. Send your CV with a covering letter addressing why you meet the requirements of the person specification. 

Closing date for applications 5pm, Tuesday 16th July 2024

Action for Family Carers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

Working in our Education Team and reporting to the Chief Education Officer you’ll have the opportunity to manage and deliver our activities in London and the South East of England. Your day-to-day responsibilities will include managing Education Officer(s) in the region, project managing funded projects both locally and nationally, supporting and growing our volunteer pool and overseeing all delivery in the region, with a focus on educational settings. You will also support the Education Team in creating resources to equip schools with the tools to embed LGBTQ+ inclusion and a celebration of diversity in all its forms into their curriculum.

To learn more about the role, please read the attached job description below where we outline the person specification and a more in depth view of the Education Manager (London & South East) role.