Crm manager jobs in Westminster, greater london

The Digital Manager - CRM, Emails and Analytics is responsible for overseeing the Church of England's CRM (Salesforce), email marketing (including Mailchimp), and digital analytics. The role leads on developing audience-led strategies, improving user journeys, and ensuring campaigns are data-driven and effective across channels.

• Salary - £39,425 - £40,463
• Location - Kenya or the UK
• Team - Digital Team
• Line Manager - Digital Delivery Lead
• Line Reports - Matrix (Technical) Systems and Salesforce Officer
• Hours - 35 hours per week
• Contract - Permanent

Closing date: 31-8-2026

KEY ACCOUNTABILITIES AND RESPONSIBILITIES

SALESFORCE ADMINISTRATION & SYSTEM MANAGEMENT

• Act as the system owner and technical lead for Start Network’s Salesforce platform, ensuring it supports the needs of a global, network‑based organisation.
• Design and maintain Salesforce access and security controls, balancing strong data protection with practical access for teams working across regions and functions.
• Implement and uphold data governance and data quality standards within Salesforce, working closely with the Data Manager to align with wider organisational frameworks.
• Design and deliver scalable automation (e.g. flows, validation rules, custom objects) to reduce manual effort and support efficient, consistent ways of working.
• Design, manage and optimise integrations between Salesforce and other organisational systems (e.g. FormAssembly, reporting and automation tools), ensuring reliable data flows and joined‑up processes.
• Translate organisational and programme processes into clear, scalable system solutions that work for staff and partners across the network.
• Own and maintain the Salesforce data model, ensuring it reflects how Start Network operates today while remaining flexible for future growth and change.

MICROSOFT 365 OVERSIGHT

• Provide oversight of Microsoft 365 administration, licensing and configuration, ensuring tools are well‑aligned to organisational needs, strong security standards, and responsible use of resources.
• Define and maintain access and security principles for Microsoft 365, working collaboratively with operational teams and external providers (e.g. Twin Systems) to ensure consistent and proportionate controls.
• Provide guidance on the effective use and optimisation of Microsoft 365 tools (e.g. Teams, SharePoint, OneDrive), supporting clear organisational ways of working and collaboration across regions and teams.

 SYSTEM OWNERSHIP & ARCHITECTURE

• Own the organisation’s digital systems landscape, with Salesforce as the primary platform.
• Ensure alignment and integration across systems (e.g. FormAssembly, Power BI, M365, etc.).
• Define and maintain system architecture and data flows.
• Evaluate and recommend new tools in alignment with organisational needs and existing systems.

USER SUPPORT & CAPACITY BUILDING

• Provide escalation-level support and technical guidance for complex system issues
• Oversee resolution of complex technical issues, working with internal and external stakeholders
• Support capability building through guidance and training on system usage and best practices
• Partner with teams to identify capability gaps and improve system usage.

REPORTING & DASHBOARDS

• Define and lead the technical enablement of reporting across Salesforce and connected platforms
• Support programme, membership, and assurance teams with data extraction and visualisation needs.
• Support donor reporting requirements, including standardised data outputs and IATI
• Ensure data structures support effective reporting, analytics, and decision-making across the organisation.

PROJECT DELIVERY & ENHANCEMENTS

• Lead the design and delivery of Salesforce and system enhancements
• Liaise with external developers/consultants when specialist configurations are required.
• Ensure system changes are documented and aligned with data governance standards.
• Provide technical direction for system improvements and ensure alignment with overall architecture.

DATA GOVERNANCE & COMPLIANCE

• Uphold data protection standards, including GDPR compliance.
• Ensure systems operate in line with Start Network’s values and commitments on data responsibility.
• Support audits, risk assessments, and internal reviews with accurate system documentation and reporting.
• Define and uphold data governance frameworks across systems, ensuring consistency, integrity, and compliance within Salesforce context.

START NETWORK CULTURE

• Carries out the responsibilities of the role in line with the Start Network Code of Conduct and with a commitment to safeguarding adults and children
• A commitment to the Start Network vision, principles, values, and approach
• The Start Network team is an agile group of individuals who use their experience and skills across the network, so flexibility to work in and with different teams and functions is a part of our culture.

SKILLS, KNOWLEDGE AND EXPERIENCE

ESSENTIAL

• Proven strong experience as a Salesforce Administrator or specialist, with responsibility for configuring and maintaining a complex Salesforce environment
• Strong working knowledge of Salesforce platforms relevant to Start Network’s context (e.g. Nonprofit Cloud, Sales Cloud, Service Cloud, Agentforce or equivalent automation/AI features).
• Demonstrated experience designing and implementing automation, custom configurations and integrations that support scalable, efficient ways of working.
• Ability to translate organisational and programme needs into effective system and data solutions, using sound judgement and analytical skills.

DESIRABLE

• Experience working in NGOs, membership organisations, or humanitarian contexts.
• Familiarity with grant management or partner due diligence systems.
• Experience with API integrations and third‑party apps (e.g., FormAssembly, Mailchimp).
• Project management experience (e.g., Agile, Scrum).

The Company

Start Network is made up of more than 90 non-governmental organisations across five continents, ranging from large international organisations to local and national NGOs. Our programmes allow members to deliver humanitarian action around the world.

Our mission is to create a new era of humanitarian action that will save even more lives. We aren’t driven by media headlines or political will, we’re here for the communities affected by and at risk of crises.

We are an organisation committed to doing things differently. For some roles, we need more technical humanitarian expertise, but for other roles, we are looking for relevant transferable skills, the right attitude, and a passion to bring change.

The Mental Health Foundation is recruiting for a CRM Officer to support the CRM team in our London office.

Deadline: 9pm on Wednesday 2nd September 2026
Location: London
Salary: Starting salary £32,604 rising to £36,796, plus London weighting of £4,000
Hours: Full time (32 hours per week)
Contract type: This is a fixed term role for 12 months

This exciting role will support the CRM team with data processes in our Beacon CRM fundraising database, as we look to integrate and automate more of our systems and processes. High-quality data will enable us to develop stronger relationships with our supporters, retention and maximise lifetime value working in an agile way.

What does the role involve?

• Manage data processes, imports and exports of all fundraising data including direct debits, new donors, email signups etc. in accordance with agreed protocols and in agreement with CRM Manager.
• Ensure that the use of the Fundraising database and the capture of all data from supporters or prospects conforms to data protection guidelines including GDPR relating to supporter preferences and consent.
• Support training for colleagues using the CRM (Beacon) and help ensure all members are trained and kept up to date on new features and enhancements as they require to do their job effectively.
• Support the reconciliation of the bank statement with Beacon and ensure the Finance team know where to find information to enable accurate coding for management accounts.

Why is this position on a fixed term contract?

Having this CRM Officer role in post for a year will support the ongoing business as usual data processes, whilst increasing capacity in the team to support efforts to increase the amount of automation of processes and integration between systems. This will ultimately reduce our reliance on manual data processes, reducing the volume of day to day data transfer, which should lead to a reduction of required capacity with the CRM team beyond the term of this contract.

What skills, knowledge and experience are we looking for?

• Demonstrable relevant experience working in Fundraising, or a Charity database team role using Beacon CRM or any database similar, with experience of CRMs in general.
• Evidenced experience of managing high volumes of personal data using a large and complex supporter/CRM database.
• Evidenced ability to think analytically and deliver the most effective and accurate solutions for data capture, manipulation and reporting.

Safeguarding is Everyone’s business – Mental Health Foundation is committed to safeguarding and promoting the wellbeing of all its beneficiaries, those who surround them, its staff, volunteers, and anyone else who comes into contact with its services and expects all trustees, staff, and volunteers to share this commitment. The successful applicant will be subject to appropriate vetting procedures (proof of eligibility to work in the UK, proof of residency and satisfactory employment screening, including a Disclosure check and two most recent references) along with 3-year renewals of Disclosure checks. We are unable to provide sponsorship for this post, you must be able to demonstrate your eligibility to work in the UK.

How to apply

If you think your skills match and you’d like to be part of a dynamic and growing organisation, please complete and submit your application below. Please ensure you attach an up-to-date CV and statement of suitability answering all points of the person specification. Applications will close at 9pm on Wednesday 2nd September and we are unable to accept late applications. Interviews are planned for w/c 14th September.

We believe our people should represent the communities, organisations and individuals we work with. Diversity and inclusion is a strategic priority for us as an employer and mental health charity, and we are proud to be signatories of the Business in the Community Race at Work Charter and the Disability Confident Committed Scheme. Applications from under-represented sections of the community are actively encouraged.

If you have a disability, require any additional support or have any questions regarding the role, please contact us. We make reasonable adjustments throughout the recruitment process and during employment. Disabled candidates who meet all the essential person specification criteria will be offered an interview. Therefore, please do ensure you tick the relevant box on the application form and clearly indicate in your application/covering letter if you consider yourself to meet the requirements of the Equality Act 2010 / Disability Discrimination Act 1995.

We are currently operating mostly digital recruitment (including interviews via video conferencing). We operate a hybrid working model of a minimum of 2 days per week in the office and the rest working from home.

We look forward to hearing from you!

For over 140 years, the Forces Employment Charity has proudly supported service leavers, veterans and their families in building successful civilian careers. We provide veterans with life-long, life-changing support, jobs and training opportunities regardless of circumstances, rank, length of service or reason for leaving.

By working for FEC, you will become part of a vibrant team living the Charity's values: Expert, Supportive, Passionate, Open and Honest, Resilient and Collaborative. 

Brief role description

The Salesforce Administrator (Mid-Level) will work closely with the Salesforce Manager, providing guidance to stakeholders and contributing to the ongoing evolution of our CRM.

A key part of this role is educating users and sharing best practices, helping colleagues understand how Salesforce works, what good looks like and how to get the most out of the platform.

Who we're looking for

We are looking for a capable professional with hands-on experience using Salesforce and its core products. You will need to have an understanding of their function and relationships along with excellent troubleshooting, problem-solving, analytical and reporting skills.

You will be confident and have excellent communication, interpersonal and influencing skills, enabling you to interact effectively with colleagues at all levels. You will also have strong documentation habits, attention to detail and be able to balance strategic thinking with daily operational needs. 

The ideal candidate will hold a Salesforce Administrator Certification, familiarity with API-based integrations or middleware, such as Zapier and experience with Agile/Scrum environments. 

Interested? Want to know more about the Charity? Check out our website.

Eager to know more about the role? Have a look at the Job Description. 

What's in it for you? Check out our Benefits.

Have we convinced you to apply? If so, submit your CV by Monday, 31 August 2026.

Got questions about the role? Get in touch with the People Team at the Forces Employment Charity.

The recruitment process for this role consists of three stages: an initial virtual interview via Microsoft Teams, followed by a practical assessment to be completed in the candidate's own time and a final face-to-face interview at the Forces Employment Charity Head Office in London.

Please note: Applications will be reviewed and interviews conducted throughout the duration of this advert; therefore we may at any time bring the closing date forward. We encourage all interested applicants to apply as soon as possible. If you are an internal applicant, please ensure you have made the People Team aware before applying. 

We are committed to equal opportunities and improving the working lives of our staff by creating an inclusive and supportive environment where everyone, including those with disabilities, can thrive, develop and achieve their full potential. We actively encourage applications from individuals with diverse backgrounds and ensure reasonable adjustments are made to support candidates with disabilities throughout the recruitment process. We actively recruit citizens of all backgrounds, but the nature of our work in specific departments means that residency and security requirements can be more tightly defined than others. You will be asked about this throughout the recruitment process.

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