Crm manager jobs in westminster, greater london

Actors’ Trust supports professional actors and stage managers in times of need, and our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community.

The Finance & Office Executive will play a key role in ensuring the financial health and effective administration of the charity. Working closely with the CEO and Head of Finance & Operations, the postholder will provide financial assistance, manage the office, and undertake the administrative functions required to support the smooth running of the charity.

This role is perfect for someone who enjoys working with numbers, systems and people. You’ll play a key role in supporting and delivering the charity’s financial and operational strategy and enabling the Trustees to fulfil their legal and fiduciary obligations. You will ensure that our finance processes and office run smoothly, including diary management, and that key governance and HR processes and procedures comply with law and with our policies.

We are looking for an energetic and motivated self-starter keen to take on a new challenge within a fast growing organisation, to join us and support our team. You will have an appetite for detail and a focus on standards. Additionally, you will be a problem solver, team player, able to quickly adapt, (and to ask for help when you need it) and you’ll have the self-belief and capacity to develop trusted relationships with stakeholders at every level. 

See the attached Job Description for more details.

How to Apply

• Please apply with an up-to-date CV including a daytime phone and email contact, and a brief covering letter telling us why you’re a good fit for this role.
• The closing date and time for applications is 9am, 9th January 2026.
• Interviews will be held on Thursday 15th January 2026

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

The Mobilisation and Delivery Project Manager is the operational engine of the programme, ensuring that every workstream is scoped, resourced, sequenced, delivered and evidenced, and that Kinship is trial-ready, compliant, and well-coordinated through set-up and delivery.

This role needs someone who is an excellent communicator, highly organised, unflappable, curious, and able to sit comfortably in the detail. The successful person will keep a firm grip on timelines, dependencies and risks.

You will manage a Programmes Officer as well as the set-up, processes, documentation, reporting, trial readiness, communications and cross-team coordination. You will work closely with the Programmes Manager who will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners.

You will lead operational quality, systems, processes, data, and compliance. The Programmes Manager will lead practice quality, staff development and supervision, safeguarding and relational delivery. Together you make sure the trial is delivered ethically, consistently and to a very high standard. 

Key responsibilities include:

• ​Lead the mobilisation plan across all workstreams and ensure trial readiness.
• Develop all processes, documentation and operational frameworks in line with the intervention protocol.
• Coordinate local authority onboarding, staff training and internal operational setup with the Programmes Manager.
• Work with internal Kinship teams to ensure everyone has clear expectations and is held to account for their performance during mobilisation and delivery – owning the workstreams.

• Ensure weekly pipeline monitoring for treatment and control recruitment.

• Work with the Programmes Manager and Kinship Family Workers to strengthen referral and screening processes where appropriate.

• Identify recruitment risks early and drive rapid problem-solving. 

• Maintain delivery tracking and operational dashboards.

• Identify throughput or workload risks and support adjustments. 

• Lead operational quality assurance (QA) including data quality checks, file audits and process compliance. 

• Coordinate data collection, monitoring and data quality for evaluator requirements (both treatment and control).

Essential knowledge and experience includes:

• Project Management Qualification or commensurate experience.

• Significant experience managing complex projects or programmes with multiple partners and tight delivery requirements.

• Proven experience designing and maintaining structured workflows, operational systems and project plans in fast-paced environments.

• Experience coordinating across multidisciplinary teams without direct line management responsibility.

• Strong background in quality assurance, process improvement and operational risk management.

• Experience translating evaluation, compliance or regulatory requirements into practical delivery processes.

• Experience developing and maintaining documentation, SOPs, manuals and operational toolkits.

• Experience working with data for monitoring, decision making and evaluation readiness.

• Proven ability to ensure data quality, consistency and audit readiness.

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline: 11.59pm, Sunday 4 January 2026

First interview: Thursday 8 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. Kinship’s mission and values emphasise putting kinship families first, being bold, stepping up and working stronger together. What motivates you to apply for this role, and how would these values shape how you lead mobilisation and delivery?

2. Describe a time you managed a complex programme or project with multiple partners or workstreams. What approach did you take to keep delivery coordinated and on track?

3. Give an example of how you improved data quality, compliance or process consistency. What actions did you take and what was the outcome?

4. Tell us about a situation where you worked closely with colleagues delivering frontline or relational support to solve a delivery or operational challenge. What did you do to ensure alignment and shared ownership?

5. Describe a time you worked in a fast-changing or uncertain environment. How did you stay grounded, support others and keep delivery moving forward? 

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

Kinship is undertaking a major feasibility Randomised Controlled Trial (RCT) of Kinship Connected. This is aligned with recommendations set out in the Kinship Care Practice Guide published by Foundations (2024) and builds on evidence from the Kinship Navigator intervention of support for kinship carers in the USA. 

This feasibility RCT is a complex, multi-partner programme involving: 

• An active funding partner 
• An independent evaluation team 
• 5 participating local authorities (to be confirmed) 
• Internal delivery teams and cross organisational services 
• Kinship carers and lived experience subject experts

This role leads and supports the staff team delivering one-to-one navigator-style support to kinship carers as part of the Kinship Connected feasibility randomised controlled trial. You will ensure the team provides consistent, high quality, relational support that reflects Kinship’s values and trauma-informed practice. 

You will work closely with the Mobilisation and Delivery Project Manager and will share responsibility for ensuring high quality performance across the feasibility trial. You will both work closely with the core project team and partners. 

The Programmes Manager leads practice quality, staff development, safeguarding and relational delivery. The Mobilisation and Delivery Project Manager leads operational quality, systems, processes, data and compliance. Together you make sure the trial is delivered ethically, consistently and to a very high standard.

Key responsibilities include:

• Lead the day-to-day practice and relational delivery of the Kinship Connected (Navigator) support model.

• Support Kinship Family Workers to deliver high quality, trauma-informed and strengths-based support to kinship carers.

• Ensure clear case management, boundaries, risk management and reflective practice.

• Embed the delivery approach set out in the Intervention Protocol and Kinship Navigator Service Manual.

• Ensure equity, accessibility and inclusion in all aspects of delivery, with particular focus on minoritised ethnic kinship families. 

• Maintain delivery tracking and operational dashboards.

• Provide high quality line management, reflective supervision and pastoral support to Kinship Family Workers

Essential knowledge and experience includes:

• Strong experience leading frontline delivery teams providing emotional, relational or social care support.

• Proven track record ensuring high quality casework, assessments, boundaries and risk management.

• Experience delivering strengths-based, trauma-informed and evidence-informed approaches.

• Substantial experience in line managing practitioners, delivering reflective supervision and supporting wellbeing.

• Experience leading high performing dispersed teams with confidence, consistency and compassion.

• Experience managing change and supporting staff through shifting delivery requirements.

• Strong background in safeguarding decision making, case discussions and organisational safeguarding culture. 

What we’ll offer you 

Kinship offers 30 days’ annual leave plus bank holidays (pro-rata for part-time). We have an excellent wellbeing offer including the Employee Assistance Programme and clinical supervision. We will invest in your professional development with training and career development opportunities.

Kinship is committed to championing equality, diversity and inclusion.  We believe our work is greatly enhanced by the varied backgrounds, experiences and views represented within our teams.  We aim to create inclusive teams, celebrate differences and encourage everyone to join us and be their true self at work. We therefore encourage applications from anyone who fits our values, whatever their religion or belief, sex, gender identity, race, age, sexuality or disability and are actively seeking candidates that can bring real innovation and commitment to us.

Key dates:

Application deadline:  11.59pm, Sunday 4 January 2026

First interview: Friday 9 January 2026 (online)

Second interview:Wednesday 14 January 2026 (in-person, London)

How to apply

Respond on CharityJobs to these 5 questions, along with your CV:

1. What is it about Kinship’s mission and values that motivates you to lead the delivery of relational support for kinship carers, and how would these values shape your approach as a Programmes Manager?

2. Describe a time you led or supported a team delivering emotional or relational support. How did you ensure consistent, high-quality practice?

3. Give an example of how you have developed or supported practitioners through reflective supervision, coaching or managing difficult practice situations. What approach did you take and why?

4. Describe a situation where you had to make or support a safeguarding decision. How did you balance risk, judgement and support for staff?

5. Tell us about a time you worked with a local authority, commissioner or another external partner to resolve a challenge or improve delivery. What did you do?

We are looking to fill this role quickly and reserve the right to close a recruitment campaign earlier than the advertised where we have received sufficient applications so please apply early! 

Director of Transformation (DDaT)

A leading national charity is seeking an Interim Director of Transformation (DDaT) to guide the organisation through a crucial 18 month period of modernisation. This is a senior mandate suited to someone with broad technology leadership experience in fundraising charities of around 100–250 employees, and the capability to drive major transformation programmes to completion, including a significant CRM migration and the development of a modern data platform.

In this role, you’ll take responsibility for ensuring the charity’s technology architecture is coherent, scalable and secure, overseeing key platforms such as Salesforce, Microsoft 365/Azure, and the charity’s evolving data lakehouse. You’ll bring structure to delivery and operations, managing internal teams and external partners, strengthening SLAs, and championing agile ways of working to ensure the organisation receives a high-quality, modern, and responsive technology service.

You’ll also lead the organisation through a substantial period of change, working closely with fundraising, digital, and operational teams to ensure technology aligns with strategic goals, particularly the ambition to scale income and deepen supporter engagement. Strong stakeholder management will be essential, as you will advise senior leaders and the Board on technology, risk, cybersecurity, and organisational readiness, while helping staff navigate a major shift in the charity’s digital and data capability.

Key skills & experience

• Senior, broad technology leadership within fundraising charities or similarly complex NFP environments (approx. 100–250 staff).
• Strong transformation experience across digital, CRM, data platforms, governance, and cloud architecture.
• Proven track record steering major CRM programmes (ideally Salesforce) and evolving modern Microsoft 365/Azure environments.
• Excellent stakeholder and change management capability, with the ability to influence at executive and Board level.

Salary: £100,000 – £120,000

Contract: Interim (18 months + potential to go perm)

Location: London (flexible hybrid working)

The Social Research Association (SRA) is an educational charity and membership organisation for social researchers, dedicated to advancing excellence in social research across the UK. We support the research community by:

· Growing and connecting an inclusive, diverse community of social researchers.

· Expanding career pathways and professional development.

· Advancing knowledge, best practices, and innovation in social research.

· Representing and advocating for the profession.

We are entering a very exciting period of increased member engagement by expanding our member benefits, researcher community offerings which include mentoring, and the launch of a new digital community platform. Alongside these new activities, it is important that our core activities such as training and events continue to run smoothly and this role is key to supporting those activities.

We are a small team of eight people and are working in a very inter-connected manner.

About the Role

The Finance and Administrative Assistant will provide essential support across three main areas: finances, events and training. This role is about being detail-oriented in the finance administration, well organised, supporting smooth communication, and helping our members and partners to engage with our services. The role will report to the training and conference manager. The successful candidate will have a strong background in finance administration, substantial experience of using Customer Relations Management Systems (CRM) and Xero (or similar systems), and the ability to work effectively in a fast-paced environment. Above all, you should be eager to learn and ask questions. This is a new role for us – so we're excited to explore and shape it together.   

Key Responsibilities:

*Manage and maintain accurate financial records for the organisation, including accounts payable and receivable

*Manage weekly accounts reconciliation process

*Preparing financial reports, issuing invoices and chasing debtors for training and events

* Assist operations manager with budgeting and forecasting

Training and events

* Provide administrative support to the operations and training manager by managing the training and events inbox, bookings and attendance.

*Assist in monitoring of training and events by running feedback reports

*Provide more general administrative support for regular training events and the annual conference

* Coordinate meetings and events, liaising with trustees, volunteers and colleagues

General

* Develop and implement administrative processes and procedures to improve efficiency

* Provide exceptional customer service to internal and external stakeholders

* Maintain confidentiality and handle sensitive information with discretion

Who We’re Looking For

We know that great candidates don’t always meet 100% of the criteria. If you’re excited about this role, and keen to go on this exciting phase of our development, we encourage you to apply.

Essential Experience & Skills

● You have worked in a finance administrative role where you’ve managed multiple tasks and met deadlines.

● You have experience using digital tools like Customer Relationship Management systems (CRM) and accounting software. You don’t need to be highly technical, but you should be comfortable navigating systems, updating records, and assisting others with basic queries.

● Responding to customers/clients via emails

● You have experience supporting projects or coordinating tasks

● Intermediate level of excel skills, e.g. produce monitoring reports on training bookings

Desirable Experience (Nice to Have, but not required)

● Knowledge of financial regulation for charities, e.g. the Statement of Recommended Practice (SORP)

● Experience working in a membership organisation, charity, or similar setting.

● Familiarity with basic data management (e.g. updating records, handling databases).

● Experience coordinating online or in-person events

● Experience of changing website content or interest in learning

What We Offer

28 days of annual leave (pro rata) + bank holidays

Fully remote working (with occasional travel for meetings, not anticipated to exceed 10 per year)

Even though we're fully remote, we offer a few days of face-to-face induction to help you connect with the team and organisation right from the start.

Personal and professional development including payment for one subscription to a relevant membership/professional body

Our culture

It is important part of our mission to represent the profession in all its diversity. To do that, we are committed to developing a talented workforce that represents that diversity.  We are an inclusive and welcoming organisation and committed to ensuring our culture and ways of working enable all of our people to thrive at work, and not negatively impact on their private lives. 

Interview Process & Accessibility

We are committed to an inclusive recruitment process that gives all candidates the best possible opportunity to show their value.

• We will provide interview questions 2-3 days in advance to help candidates prepare.
• We will reach out to you in advance of the interview to check if there are any needs or requests that will make the process work better for you. We’ll strive to meet any reasonable adjustments to the recruitment process.
• Interviews will be held online, but we can arrange an in-person interview if preferred. In-person interviews would need to be held in London.
• We anticipate one interview and it’s likely this will be a mix of questions and a task.

Fundraising and Marketing Executive

Location:

Hybrid role with at least 3 days working in the office, of these 3 days Tuesdays and Fridays must be within the office. Based at Cosmic HQ near St Mary’s Hospital, Paddington, and at Queen Charlotte’s Hospital, Hammersmith

Reports to:

Senior Fundraising Executive

Salary:

£27,000 per annum

Hours:

Full time – 35 hours per week

Job Type:

Permanent

Annual Leave:

27 days’ annual leave (pro rata for part-time staff) plus public Bank Holidays and office shutdown between Christmas & New Year

About Cosmic

Cosmic is a small but mighty children’s charity dedicated to supporting the incredible work of the Paediatric Intensive Care Unit (PICU) and Neonatal Intensive Care Unit (NICU) at St Mary’s Hospital, Paddington, and Queen Charlotte’s Hospital, Hammersmith. We provide vital funding for life-saving equipment, specialist staff training, and pioneering research. We also deliver our own emotional and practical family support services - making a real difference for children and families when they need it most.

As part of our close partnership with our NHS colleagues, you will join a team working at the heart of world-class children’s and neonatal services, helping Cosmic to make a real difference for families during their most difficult moments.

The Role

This role will play a crucial part in supporting a wide range of fundraising, marketing, and communications activities for Cosmic. As a key member of the Income Generation team, the individual will help raise vital funds and awareness that enable and enhance the charity’s work, whilst also contributing to the delivery of effective marketing and communications that promote our impact and engage our audiences.

This role requires someone with a genuine interest in working across multiple fundraising areas — from corporate partnerships and community fundraising to individual giving, events and challenges, trusts and foundations, event support for Cosmic led events, and in-memory and legacy giving. You will bring strong organisational, communication, and creative skills to support activity across these streams. In addition, you will collaborate with the Marketing and Communications Manager to develop engaging social media content, enhance brand visibility, and contribute to impactful digital and supporter communications across all of Cosmic’s channels.

This varied and dynamic role will include research, administration, planning, content creation, and creative thinking. You will support the delivery of fundraising activities, events, initiatives, and campaigns, as well as contribute to marketing efforts such as social media, email newsletters, website updates, and storytelling. A key part of the role will be ensuring our supporters, donors, and online audiences receive high-quality, consistent, and engaging communications. With the wider team’s support, the role will also aid the growth of new corporate partnerships.

The role requires someone who is confident, organised, and articulate, with ideas, energy, and enthusiasm to promote the work, need, relevance, and impact of the charity. With such a diverse remit and working within a fast-paced environment, the ideal candidate will be comfortable multitasking and willing to get involved in a broad range of tasks.

We are looking for an enthusiastic individual who is keen to learn, has a “can do” attitude, and will be a passionate ambassador for the charity. The individual will have skills in marketing and/or fundraising, which will be transferable. Reporting to the Senior Fundraising Executive and working closely with the wider Income Generation team and the Marketing and Communications Manager, the role has scope for development and growth in this small, but impactful charity.

Key Responsibilities

1. Fundraising and income generation support

• Working alongside and supporting members of the Income Generation team, gaining a better understanding of the various fundraising and income generation activities.
• Be a key contact for fundraising enquiries.
• Collation and sending of information, including fundraising materials, to potential and current supporters and advising on queries relating to fundraising.
• Support the organisation, planning, promotion, and delivery of fundraising, stewardship and other events.
• Ensure that all fundraising activity operates with the Fundraising Regulator’s guidelines, code of practice and GDPR practices.
• Identify and support opportunities to raise awareness of the charity including giving presentations, attending meetings and local events.
• Aid the growth of individual giving programmes, including regular giving, one-off donations, and donor stewardship journeys.
• Assist in researching, writing, and submitting grant applications to trusts, foundations, and statutory funders.
• Maintain accurate donor records using the charity’s CRM system, Donorfy, and ensure data is up to date, accurate, compliant, relevant and reportable.
• Support the planning and delivery of fundraising campaigns, appeals, and community events.
• Assist with event set-up and pack-down, ensuring all materials and equipment are in place.
• Provide excellent donor care and stewardship, including timely thank-you communications and proactive engagement with supporters.
• Help identify new fundraising opportunities and potential partners through research and networking.
• Meet with supporters in person and provide a first-class experience for them by providing tours of the units and any tailored information they require.
• Support the administration and logistics for fundraising events, including volunteer coordination and post-event evaluation.

2. Marketing and communications responsibilities

• Create engaging content for social media, newsletters, the website, and campaign materials to raise awareness of the charity’s work.
• Social media content capture and uploading of activities at all Cosmic led events onto all relevant channels.
• Coordinate social media channels, scheduling posts, monitoring engagement, and identifying opportunities for growth.
• Support marketing campaigns for fundraising events, appeals, and awareness initiatives.
• Work with the Marketing and Communications Manager to ensure brand consistency across all supporter-facing materials.
• Gather stories, quotes and visuals from beneficiaries, supporters, and partner organisations (with appropriate permissions) to promote activities and support to Cosmic.
• Update and maintain website content, ensuring information is accurate, compelling, and user-friendly.
• Assist in producing digital assets, such as graphics, short videos, and email campaigns.
• Conduct basic analytics reporting for digital platforms, tracking engagement, reach, and campaign impact.
• Help coordinate Public Relations activities, including drafting press releases and maintaining media contact lists, in liaison with the Marketing and Communications Manager.

3. Cross-team and administrative responsibilities

• Work closely with the Senior Fundraising Executive, and wider Income Generation team to ensure smooth coordination between fundraising and marketing activities.
• Liaise with clinical partners, hospital staff, and external stakeholders to gather information that supports fundraising and communications content.
• Support the implementation of internal processes for campaign planning, supporter stewardship, and content production.
• Attend events, meetings, and training sessions as needed to represent the charity.
• Provide general administrative support to the fundraising and marketing functions including processing donations, handling enquiries, and maintaining shared resources.
• Contribute ideas and feedback to help refine and develop the charity’s fundraising and marketing approach.
• Audit the inventory of all materials necessary for both events and volunteering.
• Sending thank you letters to supporters in a timely manner.
• Spending time meeting with families and staff on the units, using this time as an opportunity to build positive relationships. Supporting the Service Delivery team with massage days for the clinical staff and other key events such as World Prematurity Day and other ad hoc and seasonal activities.
• The role is incredibly varied, and no two days are the same.

Key Skills and Qualifications

Essential skills

• Strong written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Confident using social media platforms for organisational promotion (e.g., Instagram, LinkedIn)
• Good organisational skills and attention to detail
• Ability to build and maintain positive relationships with supporters, colleagues, and external partners
• Creative thinker with the ability to contribute ideas for campaigns, content, and events
• Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning new systems
• A proactive “can-do” attitude with willingness to learn and take initiative
• Ability to work collaboratively as part of a small team
• Commitment to the mission and values of Cosmic

Desirable skills

• Experience working in a charity, events, fundraising, or marketing role
• Familiarity with fundraising income streams (corporate, events/challenges, community, trusts, individual giving)
• Experience creating social media content or using scheduling tools
• Basic design or video editing skills (e.g., Canva)
• Experience using a CRM or donor database
• Understanding of digital marketing metrics and analytics
• Experience writing fundraising applications, impact stories, or marketing copy
• Knowledge of charity branding principles and supporter journeys
• Event support or volunteer coordination experience
• Understanding of child health, paediatric care, or NHS charity environments

Why You’ll Love Working with Us

At Cosmic, we’re a small team with a big heart. Every day, we’re privileged to support families and NHS staff when they need it most - often during the most difficult and vulnerable moments of their lives. This role offers the opportunity to be a vital part of that support, making a tangible difference where it truly matters.

• 27 days’ annual leave (pro rata for part-time staff) plus public Bank Holidays. Time off between Christmas and New Year with the office shutting down during this time.
• £200 professional development budget annually
• Employee Assistance Programme
• Flexible hours with hybrid working arrangements. Core office hours 10am – 4pm

How to Apply

To apply, please submit your CV and responses to the screening questions. You are welcome to include a covering letter if you wish, but this is optional. 

Cosmic is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you have any accessibility requirements then please do highlight this to us in your application.

Here at the Leadership Skills Foundation we aim to provide the best support for all centres looking to start their journey with us through delivering our recognised leadership qualifications, awards and programmes. Over the past 40+ years we have supported millions of young people to develop essential leadership skills through achieving our courses.

Over 2,500 organisations (centres) across the education and community sectors are already on their leadership journey with us. With an aim of reaching over 200,000 young people per year through our leadership offer by 2028, this role will be integral to ensuring a centre’s journey with the Leadership Skills Foundation is an effortless one.

Having recently settled into our new identity and expanding the portfolio of programmes we have on offer, this role will work closely with our Business Development team, Admin team and Quality Assurance team to ensure that our existing delivery centres are sufficiently supported to forge a sustainable leadership pathway.

We’re looking for someone to adopt a consistent relationship management process to support all staff at existing delivery centres and to on-board new centres. Organisation and efficiency, along with a clear communication style and an ability to effectively manage data are essential skills for this role. This role necessitates that the successful candidate be creative with their ideas to enable the successful relationship management of our centres, while also effectively handling phone calls, emails and queries via an online live chat function.

Role Purpose:

1. Provide appropriate support to centres when they contact the Leadership Skills Foundation.
2. Establish consistent and robust engagement and relationship management practices including logging touch points and interpreting data with a variety of our customers.
3. Respond to centre enquiries, help resolve technical issues and potential issues to delivery.

Key Responsibilities:

• Provide personalised support via effective relationship management strategies to support customers with any queries and issues across the customer journey in line with the Customer Experience Strategy.
• Proactively seek opportunities to create and maintain strong working relationships with centres that seek support from the organisation via central communication channels (phone, emails and live chat).
• Provide proactive and customised centre outreach that constantly seeks to elevate the experience of existing centres including recording accurate and timely customer intelligence.
• Resolve programme/service issues, troubleshoot challenges and support centres that are having difficulty accessing resources, registering their course(s) and/or learners.
• Support centres as they work through various policies and procedures. For example, the maintain and withdrawal procedures.
• Support Business Development strategies to meet agreed objectives and budgets.
• Utilise insight and reporting systems (various) to provide analysis and updates in relation to learner registrations and other centre insight metrics.
• Ensure sales planning, pipeline and forecasting exercises are completed on a regular basis, including annual budgeting to maximise learner and programme registration opportunities.
• Any other centre-facing tasks that need completing at various times of the year.
• To carry out any other duties as requested to support the work of the Leadership Skills Foundation commensurate with the grade and level of responsibility of the post, for which the post holder has the necessary experience and/or training.

Skills & Experience:

Essential

• Experience in a customer facing role with an emphasis on customer services
• Experience of working on own initiative and being a self-starter
• An understanding of the principles and importance of data capture to support decision making
• Strong interpersonal and communication skills, as well as confidence to express your ideas
• Creative thinking and solutions focused when addressing challenges
• Ability to present information concisely using Microsoft Office programmes
• Experience of using databases and managing data
• Ability to prioritise own workload
• Able to multi-task, work calmly under pressure and meet deadlines
• A passion for helping every young person to realise their potential through leadership skill development and volunteering

Desirable

• Experience of working in a remote or home working environment
• Analytical thinking and evaluation skills
• Experience of using or creating Power BI reports
• Knowledge of Leadership Skills Foundation qualifications and awards

Fundraising & Donor Care Administrator

Location: Hybrid (3 days in office, 2 days remote)
Contract: Fixed-term
Hours: Full-time, 37.5 hours per week
Salary: £28,000-£30,000 per annum
Reports to: Donor Care & Supporter Experience Manager

About Chain of Hope

Chain of Hope delivers life-saving cardiac care for children in developing countries. Through a global network of volunteers, medical teams, and supporters, we ensure children receive the surgeries they urgently need.

The Role

We are looking for a highly organised and detail-focused Fundraising & Donor Care Administrator to join our fundraising team. This role is central to ensuring excellent donor care, accurate income processing, and maintaining high-quality data records. You will work closely with the Donor Care & Supporter Experience Manager to keep operations running smoothly across all fundraising streams.

This is a fantastic opportunity for someone early in their fundraising or charity operations career who wants to develop their skills within a busy and impactful organisation.

Key Responsibilities

• Act as the first point of contact for donor enquiries via phone and email.
• Process donations and send thank-you letters promptly.
• Maintain accurate donor records, including Gift Aid declarations and preferences.
• Ensure data integrity within our CRM (ThankQ), supporting data entry, cleaning, and reporting.
• Assist with income reconciliation and Gift Aid processes.
• Provide administrative support for fundraising events and community fundraising activities.
• Uphold the highest standards of donor care and confidentiality.

About You

• Strong administrative and organisational skills with excellent attention to detail.
• Confident communicator with a professional and friendly approach.
• Comfortable working with data and systems (CRM experience desirable but training provided).
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Enthusiastic about supporting donors and contributing to life-saving work.

How to Apply:

Please apply initially with your CV and short supporting statement of no more than 2 pages. Please focus on your alignment with Chain of Hope's mission and values, as well as your own personal skillset that is relevant to the role.

We know AI tools can be super helpful when writing cover letters, and we absolutely encourage using them as a starting point.

However, we've noticed that heavy reliance on AI can make many applications look very similar. To really stand out, we recommend using a framework for structure but adding your own voice and experience, especially if you feel passionate about the role.

Your unique perspective and story matter, and we'd love to hear it!

Good luck with your application

Help shape the welcoming heartbeat of a growing feminist charity. 

Rape Crisis South London is looking for experienced and empathetic receptionists to job share.  

As a receptionist for the charity, you will contribute to the effective running of the organisation by managing the reception function on a day-to-day basis, making clients and other visitors feel welcome and safe as they arrive at our building. 

Responsible to the office and facilities manager, you will play a critical role in delivering a smooth and supportive client experience. 

Receptionists Job Share £27,500 FTE (based on-site in Croydon – one role is 26.45 hours per week – from 8.45am to 2pm Monday to Friday; second role is 25.15 hours per week, 1.45pm to 7pm on Monday to Thursday, 1.45pm to 6pm on Fridays).  Extra hours available for holiday cover.

Interview process
Shortlisted candidates will be invited to a one stage interview process:

Stage one: MS Teams

As part of our values-led interview process, we will explore your experience and approach to safeguarding, EDI, wellbeing, feminism, role-specific responsibilities, and trauma-informed practice. For management positions, we will also discuss your people-leadership skills.

Interview questions are sent 5 working days before the interview.

Recruitment is ongoing until the positions are successfully filled, and interviews may be held on a rolling basis.

All applicants must have the right to work in the UK.

EDI Statement
RCSL is an equal opportunities employer, and we are particularly keen to receive applications from women underrepresented in leadership roles in the violence against women and girls movement. 

 Safeguarding
 RCSL is committed to creating and maintaining a safe, respectful, and trauma-informed environment for all survivors who use our services. We recognise our responsibility to protect adults and young people at risk from harm, abuse, and exploitation, and we understand that safer recruitment is a vital part of safeguarding.

How to Apply

Please submit your CV and a cover letter (up to 1,000 words) explaining how you meet the essential and desirable criteria.

The post is open to female applicants only as the role is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. 

If you do not hear from us within a month of applying, please assume you have been unsuccessful.

Key Responsibilities

Finance

• Responsible for processing all income in SAGE from various platforms reconciling income to bank statements.
• Responsible for processing monthly/annual journal and accruals
• Responsible for sales invoicing.
• Perform monthly CRM-Accounting software reconciliation.
• Helping to improve finance processes and systems.
• Monthly claim and process monthly Internal Gift Aid claims and reconcile External Gift Aid with Fundraising Team.
• Support Finance Manager with a variety of monthly and quarterly reconciliations and ad-hoc reports
• Oversee customer invoicing and Credit Control.
• Assist the external auditors during their audit fieldwork
• Coordinate financial tasks for Major Fundraising Events (pre and post activities)
• Attend the major Fundraising events
• Acting as point of contact for income related queries
• Support with bank reconciliation,
• Support with preparation of fixed assets register
• Assist in the preparation of VAT returns
• Assist in the preparation of Budgets, Reforecasts and Management Accounts
• Keep financial procedures and other documents up to date.
•  Provide training to budget holders

Other

• Maintain records of procedures, sharing best-practice with the rest of the team
• Provide support and cover as required to the Finance and Operations team.
• Respond to and direct general office inquiries by phone or email.

The above list is not exclusive of exhaustive, and the post holder will be required to undertake such duties as may reasonable be expected.

Temporary Fundraising & Volunteer Database Manager
£27.47 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

Role outline and purpose

The Development Manager – Trusts & Foundations is responsible for delivering new relationships with a wide spectrum of Trusts and Foundations to grow our portfolio of high value funding partners. Responsible for developing compelling propositions and applications that drive transformational funding for our strategic programmes of work, maximising income generation, though prospecting, cultivating and securing funding to deliver against our strategic objectives and ambitious income targets.

This role is part of the Together with Trussell programme, the goal of which is to build stronger connections with our supporters, partners and donors in order to increase funding, campaigning, and other forms of support for our work. As a member of an enabling programme, this role is focused on the successful delivery of the Together with Trussell programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Role responsibilities

· Work with the Programme Funding team to deliver our income generation strategy, meeting income targets based on long term financial forecasts, by proactively developing new opportunities, propositions and relationships with a wide variety of Trusts and Foundations – including corporate foundations, family trusts and institutional trusts.

· Proactively identify, develop and nurture relationships with potential funders to maximise fundraising potential.

· Work alongside the High Value Partnerships team to ensure new funders are onboarded and handed over to account management and supporting with compelling propositions to uplift and retain their support.

· Provide line management support to the Development Officer – Trusts.

· Collaborate with our marketing and content teams to ensure we can communicate the impact of our high value supporters on our mission.

Person Specification

Technical skills and minimum knowledge:

· High value fundraising experience, preferably including raising funds from Trusts and Foundations, delivering strategic partnerships, or applicable commercial background.

· Excellent written and verbal communication skills; ability to analyse data and budgets and use CRM software.

· Ability to establish credibility quickly with a range of stakeholders, with the influencing and clear communication skills.

· Able to manage multiple projects and relationships, communicate priorities and identify and resolve conflict.

Behaviours and competencies:

· Exemplify Trussell values and demonstrate a commitment to inclusive behaviour and leadership.

· Able to think strategically to identify synergies, linking programmatic activity with funder motivations.

· Comfortable working in a fast paced, high performing and highly relational organisation, combining problem solving with collaborative interpersonal skills.

· A confident communicator and presenter, diplomatic, effective at building rapport, and able to approach challenges with positivity and high energy.

Key Stakeholders

· Head of Programme Funding and team

· Partnership Development Team

· Potential Partners and Funders

· Programme Teams

We are seeking a Community Development Officer to lead a major in-progress project improving recognition, support, and care for people with smell and taste disorders at a local level across England. 

This three-year, volunteer-led programme, funded by The National Lottery Community Fund has achieved significant success in its first eighteen months. We are now recruiting a new postholder to take this strong foundation forward through the next phase of delivery. 

Over the past eighteen months, we have recruited and established a thriving network of volunteers and local groups across England. This momentum is expected to continue. The Community Development Officer will work closely with existing volunteers and groups, primarily remotely, while also attending in-person events and meetings in different parts of England as needed. 

The postholder will lead the ongoing recruitment, training, and support of volunteer groups, working with them to identify opportunities for local outreach and engagement. Together, you will ensure that more people affected by smell and taste disorders access the information, support, and recognition they need, while continuing to raise awareness of these often-unrecognised sensory impairments. 

Our volunteer groups bring together people with lived experience alongside experts from the food, beverage and fragrance sectors, and other relevant fields. 

We are looking for a motivated, forward-thinking individual with experience in leading and inspiring others. You will bring energy, creativity, and excellent communication skills to drive the project forward and help build an innovative, sustainable programme of volunteer-led activity, supporting our volunteers to influence change within their communities. 

You will empower volunteers to play an active role in transforming public understanding of how essential smell and taste are to our lives, whether they are running peer support groups, organising local events, delivering talks in community settings, or representing the charity at information days. 

You will join a small, friendly and ambitious team committed to your professional development as the charity continues to grow. 

If you are passionate about making a difference, enjoy working with people, and want to contribute to a pioneering and collaborative organisation that values and empowers its community, we would love to hear from you. We are committed to equality, diversity and inclusion, and welcome applications from people of all backgrounds and experiences. 

Temporary Fundraising & Volunteer Database Manager
£24.72 per hour + holiday pay
Full-time | Hybrid | Hampton-based charity
Raiser's Edge NXT essential

I’m supporting a fantastic charity with the recruitment of an interim Fundraising & Volunteer Database Manager. This is an ongoing temporary role offering the chance to make a real impact by improving data processes, reporting, and supporter engagement across the organisation.

You’ll be the go-to expert for all things Raiser’s Edge NXT, ensuring the accuracy, integrity and effective use of the fundraising and volunteer CRM.

Key responsibilities

• Lead on database management, ensuring smooth data processing, cleansing and housekeeping.
• Oversee system integrations, connecting the CRM with donation platforms, the website and finance systems.
• Produce regular and ad hoc reports, with advanced Excel skills essential (SQL experience a bonus).
• Manage data selections, segmentation and mailing lists to support high-quality fundraising and marketing activity.
• Deliver training and guidance on Raiser’s Edge to staff and volunteers.
• Support month-end processes for the Finance team.
• Drive system improvements, upgrades and automation across data workflows.

About you

• Experienced Fundraising Database Manager with hands-on Raiser’s Edge NXT experience.
• Strong understanding of data administration, data quality and CRM best practice.
• Highly analytical, with excellent problem-solving skills.
• Able to work collaboratively with fundraising, finance, comms, volunteering and care teams.
• Confident producing reports and communicating technical concepts to non-technical users.
• Proactive, organised and comfortable managing multiple priorities.

If you’re an experienced Raiser’s Edge specialist looking for your next interim opportunity, I’d love to hear from you.

Applications will be reviewed on a rolling basis, so please apply without delay. 

As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.