Crm manager jobs in Westminster, greater london

Do you want to use your project management skills to make a real difference for dogs? 

At Dogs Trust, our IT Project Management team delivers a wide range of projects to help improve the operational running of the charity, improve the lives of dogs in our care and support our fundraising activities.  Most of our projects are focussed around the Salesforce platform and we’re looking for an  IT Project Manager experienced in delivering software development projects, ideally with Salesforce or other CRM experience. 

What does this role do?

As a Project Manager you'll:

• Lead a cross functional team of developers, testers and business analysts and be responsible for the definition, planning, execution, and successful delivery of projects 
• Ensure all projects follow Dogs Trust project management methodologies, standards, and compliance requirements. 
• Proactively identify, assess, and manage risks, costs, timescales, and resources, taking corrective action when needed to keep projects on track. 
• Build and maintain strong relationships with project sponsors, stakeholders, and delivery teams, ensuring clear communication and measurable outcomes. 
• Monitor project performance against agreed objectives, success criteria, and ROI targets, evidencing value for money and effective delivery. 

Could this be you?

You will be an experienced Project Manager with a proven record of delivering software development projects, ideally in Salesforce or other CRM platforms.  You will have experience in managing the full project lifecycle, including project initiation, analysis and design, development, QA, UAT and Go-Live. 

A skilled communicator, you’ll build strong relationships and have the confidence and influence to engage effectively at all levels. Motivated and proactive, you’ll be adaptable and resilient in a fast-moving environment, with proven planning, organisational, and time management skills that enable you to work effectively both independently and as part of a team. 

You will be experienced in using project management tools, including Jira, Confluence and project planning tools, such as MS Project, Smartsheet or similar. 

You will also be passionate about dogs and want to join an organisation that has a mission to make the world a better place for every dog.

What does this team do?

You’ll be part of a skilled and supportive IT team that values curiosity, creativity, and collaboration. We work across a variety of exciting initiatives; from developing digital platforms that help dog owners to enhancing volunteer and data systems that expand our impact. Our culture is friendly, flexible, and purpose-driven, with most of your time spent working from home and regular, focused collaboration days in our London office. It’s an environment where people share ideas, learn from each other, and take pride in building technology that truly makes a difference. 

Interviews for this position will take place on Teams w/c 9th March 2026.

Location: London (Hybrid) 
Salary: £35,000 - £38,000 per annum
Contract: Full-time, permanent (35 hours per week) 
Closing date: Tuesday 24 February

About St John International

St John International is both a working Order of Chivalry (est. 1888) and a modern global charity delivering first aid, healthcare and community support across 44 countries and territories. Through our network of St John Ambulance organisations and the St John Eye Hospital in Jerusalem, we promote physical, mental and spiritual wellbeing and provide lifesaving care to communities worldwide.

As we expand our international fundraising programme, we are investing in the systems, insight and skills needed to build deeper donor relationships, grow our global supporter base, and increase income to support our mission.

About the Role

We are seeking a highly organised and proactive Fundraising CRM Manager to lead the development and management of our fundraising CRM and donor engagement systems. This is a pivotal role at an exciting moment of growth, ensuring our CRM is used strategically to strengthen donor relationships, improve fundraising performance, and support income growth across our international network.

Working closely with the Fundraising Director, you will oversee day‑to‑day CRM management, donor stewardship (up to £5,000), prospect research, reporting, and support for campaigns and events. You will also provide insight and data that underpin high‑value fundraising.

Key Responsibilities

CRM Management & Development

• Lead the daily administration and development of the fundraising CRM (Salesforce or Beacon).
• Ensure data accuracy, consistency and compliance with data protection standards.
• Build donor segmentation, pipelines and automated journeys to improve retention and engagement.
• Produce regular insight reports, dashboards and monthly financial tracking.
• Work with the Digital Officer to drive system improvements and train colleagues in CRM use.

Donor Stewardship & Fundraising Support

• Deliver excellent donor care, ensuring timely acknowledgements, updates and impact reporting.
• Steward donors giving up to £5,000, nurturing long‑term relationships.
• Support the delivery of digital, regular giving and peer‑to‑peer fundraising campaigns.
• Develop donor journeys that build loyalty to the St John mission.
• Collaborate with Communications to share compelling stories of impact.

Prospect Research & Reporting

• Research and profile new donors, trusts and partners across the global St John network.
• Provide monthly income and pledge tracking reports.
• Manage the fundraising pipeline, forecasting income and identifying growth opportunities.
• Prepare briefings and reports to support high‑value donor engagement.

Donor Growth & Global Engagement

• Develop strategies to grow the donor base, with a focus on gifts under £5,000.
• Use global awareness moments (e.g. St John Day, World First Aid Day) to acquire and retain supporters.
• Evaluate campaign performance and recommend improvements.

Support for High‑Value Fundraising

• Provide data insights, research and CRM support for major donor cultivation.
• Prepare donor histories and background briefings for senior fundraising activity.
• Ensure the CRM effectively supports high‑value relationship management.

Person Specification

Essential

• At least 3 years’ experience in fundraising, CRM management or donor development.
• Proven experience managing a fundraising CRM (Salesforce, Beacon or similar).
• Strong analytical and reporting skills, with the ability to translate data into insight.
• Understanding of donor care and stewardship principles.
• Experience cultivating and securing gifts from individual donors.
• Excellent written and verbal communication skills with a donor‑centred approach.
• Highly organised, detail‑focused and confident managing multiple priorities.
• Collaborative, proactive and committed to St John’s humanitarian mission.

Desirable

• Experience in an international NGO or federated charity.
• Knowledge of GDPR and data protection best practice.
• Familiarity with digital fundraising tools and online giving platforms.
• Experience supporting or coordinating fundraising events

St John International is an equal opportunities employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status or race, or is disadvantaged by conditions or requirements which cannot be shown to be justified. 

We want to hear from all interested candidates, and to be considered for the position please submit a short cover letter along with your CV, outlining why you're right for the role.

Closing date for applications is Tuesday 24th February. Interviews will take place on Tuesday 10th and Wednesday 11th March.

Position: MS Dynamics CRM Systems Administrator
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London, N4 with flexibility to work remotely
Salary: Starting from £35,825 per annum, plus excellent benefits
Salary Band and Job Family: Band 2, Professional and Technical
You’ll start at our entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,403 after a further 6 months.

About us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

The MS Society has made a huge investment in technology to implement a new CRM system to enable us to improve in use of our data and to streamline contact with the MS Community, including Services, Fundraising and directed communications. This is the Organisation’s key, central system.

90% of all funding for the charity is processed through the CRM system including Gift Aid, regular giving and special events, Direct Debits. This role is critical and responsible for the end-to-end processes working and, therefore, the income being processed and collected in a timely fashion.

The role will be part of a CRM team responsible for managing and supporting functionality and data integrity within the CRM system. The role is also responsible for managing key internal and external relationships at all levels.

The role is also responsible for delivering the 1st, 2nd line support of the CRM system as well as building import templates, workflows and that data within is clean, accessible and available.

The successful candidate is expected to be an expert in their field.

Closing date for applications: 9:00am on Friday 20th February 2026

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

Join us at the Royal College of Radiologists (RCR) and use your Salesforce expertise to make a real impact on doctors, patients and the future of healthcare.

The Salesforce Developer role is a chance to directly advance the RCR’s mission of equipping doctors to fulfil their potential and deliver world leading patient care by building and optimising the digital infrastructure that underpins this ambition.

As our in house Salesforce expert, you will design and deliver high quality, scalable solutions that strengthen the College’s ability to support clinicians, uphold gold standard guidance, and drive innovation across radiology and oncology. You’ll collaborate with colleagues across the organisation to translate real world clinical and educational needs into robust technical outcomes, ensuring our systems are modern, secure and continuously improving. 

By enhancing the platforms that help doctors learn, connect and provide the highest standards of care, this role offers the opportunity to make a meaningful, system wide impact on the RCR’s vision to be a global leader in supporting doctors to improve patient outcomes throughout their careers.

What you’ll do

• Lead on Salesforce development — building scalable Flows, Apex, Lightning components and integrations.
• Drive continuous improvement, automation and system optimisation.
• Translate business needs into smart, robust technical solutions.
• Contribute to the product roadmap and support releases and testing.
• Champion data quality, security and good governance.
• Collaborate across teams and make complex tech simple for non technical colleagues.

What you’ll need

• Proven experience as a Salesforce Developer in a complex environment.
• Strong hands on skills across Flows, Apex, Lightning and APIs.
• Salesforce Developer certification (or equivalent experience).
• Experience in agile/product led delivery and CRM release management.
• Excellent problem solving, communication and stakeholder skills.
• Proactive, curious and committed to continuous improvement.
• Bonus: experience with integrations, third party apps or not for profits.

Why join us

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme
   

Role outline and purpose

A Senior/managerial Salesforce role accountable for driving forward the continued rollout, design, build and development of Salesforce and related applications; aligned with the Trusts strategy, values and goals.

This role is part of Trussell’s Knowledge Transformation programme, the goal of which is to gather and curate our collective knowledge as Trussell and food banks, and equip people to harness this knowledge to drive forward our mission. As a member of an enabling programme, this role is focused on the successful delivery of the Knowledge Transformation programme outcomes, which underpin and enable the outcomes of our 5 external programmes - together contributing to the fulfilment of our long term vision of a UK without the need for food banks.

Role responsibilities

· Create, document and prioritise application requirements by working together with team subject matter experts and end-users to develop new functionality.

· Work with management, strategic planning and end-users to automate business processes.

· Strong knowledge of Salesforce automation (such as workflow rules, process builders and flow) is integral to the role.

· Manage multiple Salesforce project streams, identifying projects which require assistance from the implementation partner, and manage projects from pipeline to production.

· Own the development and configuration function by becoming a technology ambassador for the solution, demonstrating its ‘use of’ cases, and ensuring Trussell gets the best return on its investment by using the platform to its fullest extent.

· Create and maintain documentation on processes, policies, application configuration and help related materials as database applications are developed.

Person Specification

Technical skills and minimum knowledge:

· Salesforce Certified Administrator/Non-profit Cloud Consultant

· Track record of Salesforce deployments, releases and environment management

· End to end lifecycle process management of Salesforce Application development

· Working with internal customers and external vendors to gather requirements and design technical solutions

· Previous experience as a Salesforce Administrator

Behaviours and competencies:

· Committed to ongoing professional development

· Supportive team-worker and facilitator

· Demonstrates a commitment to the values of Trussell

· Demonstrates empathy for people from disadvantaged, marginalised or socially-excluded backgrounds

· Contribute to the effective and efficient running of the ICT Office as appropriate

· Role models inclusive behaviour, values and leadership

Key Stakeholders

· SLG

· Knowledge Transformation programme team

· Together with Trussell programme team

· Fundraising

· Give Clarity (vendor)