Customer care manager jobs
RABI supports farming people across England, Wales and NI with expert, one-to-one practical, financial and emotional help, all year round. From confidential advice and mental health support to direct financial assistance, their tailored services respond to the unique challenges of farming life.
At the heart of RABI’s mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. RABI is working to close the farming wellbeing gap and build a future where farming people can thrive.
Over the past 25 years alone, RABI has delivered almost £250 Million in direct financial support to the farming community, whilst the charity’s professional counselling service has provided 11,500 free sessions to farming people since 2022. RABI’s wrap-around support services continue to evolve, reaching more people year on year.
RABI is on a journey to help shape a future farmers deserve.
Are you an experienced strategic leader with a passion for innovation and impact?
RABI (Royal Agricultural Benevolent Institution) is seeking a dynamic Head of Business Development to shape and lead our research, pilots, and partnership programmes that address the Farming Wellbeing Gap. This is a pivotal role at the heart of our 2025–2030 strategy, ensuring that farming people have access to innovative, evidence-led support.
As Head of Business Development, you will:
- Provide strategic oversight of our research agenda, ensuring insights inform services and sector influence.
- Lead major pilots that support farmer wellbeing.
- Develop organisational grant and partnership frameworks to extend reach and impact.
- Build and lead a high-performing team culture within Business Development.
- Represent RABI with credibility to external stakeholders and partners.
About you:
You are an experienced leader in business development, service innovation, or research, ideally with a background in the charity, public, or rural wellbeing sector. You’ll bring strong strategic and programme management skills, confidence in building partnerships, and a proven track record of leading change. An affinity with RABI’s mission and farming communities is essential.
Key responsibilities:
Strategic Leadership:
- Provide strategic oversight of RABI’s research agenda, ensuring insights shape organisational direction, new initiatives and create sector influence.
- Lead the identification, scoping, and piloting of new services and programmes that address farming families’ health and wellbeing needs.
- Drive the development of organisational grants and partnerships frameworks to strengthen resilience and widen impact.
- Champion innovation while ensuring pilots and research are underpinned by robust evaluation and impact measurement.
Team Leadership & Management:
- Build and lead a high-performing team culture that is collaborative, ambitious, and aligned with RABI’s goals.
- Ensure team structures and resourcing reflect the organisation’s growth, creating opportunities for talent development and succession.
Research and Insights:
- Oversee the commissioning and delivery of the research strategy, ensuring a balance of community engagement, applied practice based work and academic partnerships.
- Ensure research outputs are usable, timely, and embedded into any new RABI service design or pilot, and shared wider in support of advocacy and profile building.
Innovation and Partnerships:
- Lead major pilots including Farmers Aid Critical Care app and Click & Chat Mental Wellbeing platform, ensuring effective design, launch and evaluation.
- Oversee the development of an organisational grants framework to support partners and extend reach and impact.
- Embed new service models into organisational practice ensuring a structured handover to Service Delivery or other delivery partners to create seamless transition into BAU.
Cross-Organisational Collaboration:
- Work closely with Communications, Service Delivery and External Affairs to ensure alignment of initiatives with the overall organisational strategic intent.
- Collaborate with IS, Volunteering and Fundraising to maximise impact and ensure integrated CRM data and insight.
- Contribute as an active member of the Senior Leadership Team to organisational strategy, planning, and risk management.
Representation & Advocacy:
- Act as a spokesperson for RABI, representing the charity with credibility to external stakeholders, partners, and media as required.
- Champion the needs and voices of farming people, ensuring services are designed with and for the community.
Person Specification:
Essential
- Proven leadership experience in business development, research, service innovation, or related fields within the charity or public sector.
- Track record of developing and implementing strategies that drive organisational growth and innovation.
- Experience of leading and managing multidisciplinary teams through periods of change and expansion.
- Strong understanding of overseeing a portfolio of research and its role in shaping services.
- Ability to oversee the design and delivery of multiple pilots that are scalable, sustainable, and evidence based.
- Excellent planning, programme management, and project evaluation skills, with the ability to balance a diverse portfolio.
- Skilled at developing and maintaining effective partnerships and external stakeholder relationships.
- Strong communicator, confident in representing the organisation externally at senior levels.
- Affinity with the goals and objectives of RABI.
- Full, clean UK driving licence and willingness to travel and work occasional unsociable hours.
Desirable
- Experience within the UK farming/agricultural community or rural wellbeing sector.
- Knowledge of grants and partnership frameworks within a not for profit context.
- Programme or project management qualification (e.g. Prince2, MSP).
This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI
BENEFITS
- 28 days annual leave plus bank holidays (based on full time working).
- Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
- Life assurance from day one.
- Access to our Employee Assistance Programme.
- On site parking.
RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based on their relevant skills, experience, qualifications and abilities.
REF-224 884
Do you want to support people with mental health issues in a moment of crisis?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.
Community Outreach Worker (Complex Needs Housing Service)
Reference: 311
Salary: £26,000 - £27,000 per annum depending on skills and experience inclusive of Outer London Weighting (OLW). In addition, this role will have a yearly staff retention bonus of up to £2,106. This payment is allocated at the discretion of Herts Mind Network.
Hours: 37.5 hours per week (Monday – Friday, 9am – 5pm)
Contract: 1 Year Fixed Term
Reports to: Team Lead (Complex Needs Housing Service)
Main base(s): Letchworth Wellbeing Centre
About the service
The Complex Needs Housing Service works as a Multi-Disciplinary Team (MDT) with housing teams and Drug and Alcohol Services across District and Borough councils. These teams will be working with individuals who are presenting as homeless and have a number of Complex Needs.
The objectives of the Complex Needs Housing Service are:
- To improve the mental wellbeing of people experiencing mental ill health.
- To increase early access to help for people experiencing mental ill health in, by providing a clear and effective pathway to services provided by Herts Mind Network and other third sector and statutory providers.
- To contribute to an improvement in individual mental wellbeing.
- To remain a source of independent support for all clients.
- To reduce the use of police, ASB, tenancy enforcement, housing needs and environmental health services by clients whose primary need is related to mental ill health.
- To reduce the use of crisis services by people experiencing mental ill health without positive outcomes for the individual.
- To provide an assertive outreach approach for clients who are in crisis and/ or those that may have complex or multiple needs.
- To work collaboratively within an MDT consisting of Change Grow Live (CGL), District and Borough councils, housing teams and other professionals.
Purpose of Post
The Community Outreach Worker will provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing. These will be clients who are presenting to District and Borough councils as homeless and need intervention and support with their mental health and housing. They will ensure that the safety and wellbeing of the client is monitored and reviewed regularly. They will embed a person centred recovery orientated and trauma informed approach in all aspects of the roles and remain a source of independent support for all clients.
The successful candidate will have experience of working with vulnerable individuals, those affected by housing difficulties, they will have a good understanding of mental health conditions and understanding of protection and safeguarding legislation.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Eligibility for blue light card.
- Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Wednesday 26th November at 5pm.
Interviews to be held on Thursday 4th December at our Letchworth Wellbeing Centre.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
An exciting part time opportunity for a Crisis Recovery Worker has opened up at CPSL Mind.
CPSL Mind is a vibrant, values-led charity that supports local people in their recovery from mental health issues, promotes wellbeing and campaigns against stigma and discrimination.
Part Time Crisis Recovery Worker
Salary: £29,347.00 pa FTE
Salary Scale Point: 19 (Including 1 point for anti-social hours)
Based at: The Sanctuary, Cambridge
Hours: 42 hours per fortnight, working on a rolling 2 week rota
Working pattern: Evenings Shifts: 4.30pm – 11.30pm, Week 1: Tuesday, Wednesday, Thursday , Week 2: Tuesday, Saturday, Sunday
About CPSL Mind
Cambridgeshire, Peterborough and South Lincolnshire (CPSL) Mind is a progressive and expanding mental health charity. Our vision is a society in which everyone has positive mental health and feels part of a connected community.
About the Sanctuary and the Role
The Sanctuary is a non-clinical, safe space for individuals to visit as an alternative to attending A&E and is part of the wider First Response Service across Cambridgeshire and Peterborough.
We are looking for a part-time Crisis Recovery Worker to join our team!
If you are interested in this exciting opportunity and you are able to meet the criteria detailed below, please apply!
Working one to one (either face to face, over the telephone, or on video call) you will support individuals experiencing mental health distress by:
- Establishing connection and rapport in a non-intrusive, non-judgmental and compassionate manner
- Supporting individuals through guided self-help strategies including grounding, breathing techniques.
- Supporting individuals to relay their immediate needs and concerns and offering emotional and practical support and information to address these.
- Provide individuals with information on and how to connect with social support networks available to them in their own community.
- Supporting individuals to make a safety plan
Crisis Recovery Worker criteria:
- You must be able to show empathy and compassion with a non-judgemental approach
- You should be passionate about promoting positive mental health and have excellent verbal communication and listening skills.
- You should be able to manage professional boundaries
Closing date: 23rd November 2025
Interview Date: To be advised
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
CPSL Mind is an equal opportunities employer and welcomes applications from all sections of the community.
No agencies please.