Customer development assistants jobs

Are you organised, personable and passionate about making a difference? Join us in a role that combines excellent supporter care with the excitement of fundraising events.

We’re looking for a Receptionist & Challenge Event Assistant to join our friendly Challenge Event team. This role is the first point of contact for many supporters of the Charity. It is also an integral part of the Challenge Events Team, assisting with managing a portfolio of third-party challenge events. Dealing directly with supporters and liaising with teams across the Charity, the role requires an effective communicator, with great attention to detail, who is proactive and has a passion for fundraising.

What you’ll be doing

• Be the first point of contact for all enquiries at the Charity’s reception desk in Sutton.
• Provide excellent supporter care by responding to event enquiries quickly and efficiently and providing advice and support where necessary.
• Work across a variety of different digital platforms to help process challenge event registrations.
• Send relevant materials and letters to supporters in a timely manner, keeping an accurate record of these communications on the database.
• Ensure the event information on the charity website and displayed within the hospital is up-to-date and relevant. This will include poster sites, notice boards and leaflets around the hospital. 
• Provide support with the delivery of events including preparing equipment and materials.

About you

You’ll be a friendly, organised and proactive individual who enjoys working with people and delivering a great supporter experience. Whether through customer service, volunteering or a similar role, you’ll be confident building positive relationships, managing multiple priorities and communicating effectively with a wide range of people. You’ll have strong attention to detail, good IT skills, and a practical approach to problem-solving. Experience of using a database would be an advantage, but most importantly, you’ll be keen to learn, take initiative and contribute positively as part of a supportive team.

About the Charity

The Royal Marsden Cancer Charity raises money to save the lives of people affected by cancer, everywhere. We ensure The Royal Marsden’s world-leading nurses, doctors and research teams can provide the very best care and develop life-saving treatments, which are used across the UK and around the world.

From funding state-of-the-art equipment and groundbreaking research, to creating the very best patient environments, we will never stop looking for ways to save the lives of people affected by cancer.

Why join us?

You’ll join a collaborative, supportive and ambitious team, with opportunities to learn and develop and see the impact of your work every day.

What we offer

• 27 days’ annual leave plus bank holidays
• Pension scheme with employer contributions of up to 6% (increasing with service)
• Life insurance and employee assistance programme
• Enhanced family policies
• Subsidised canteens and wellbeing support
• A Sutton hospital-based office with shuttle service to and from Sutton station

Inclusion matters

We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from people of all backgrounds and lived experiences.

Apply now

If you’re organised, people-focused and motivated by making a difference, we’d love to hear from you.

Role Purpose

This is an exciting opportunity to join a small, but dynamic team at Access – The Foundations for Social Investment. The Assistant Management Accountant will play an important role in ensuring the accuracy and integrity of Access's financial records. The role will work closely with colleagues across the organisation and provide support to the Senior Finance and Operations Manager and Director of Finance and Operations.

About Access

We want to see a social investment ecosystem that works for all charities and social enterprises. Through our programmes and our advocacy work, we ensure that charities and social enterprises can access the finance they need to sustain or grow their impact.

We target those most in need of patient and flexible investment through:

• Funding enterprise development and blended finance programmes in England.
• Sharing knowledge and data and translating it into practical insight that others can use.
• Mobilising others who share our goal of making capital work for communities.

Main responsibilities include:

FINANCIAL MANAGEMENT (guide c.85%)

• Keeping the accounting system up to date, ready for review by the Senior Finance and Operations Manager, this includes but not limited to weekly bank uploads, posting weekly and monthly journals and reconciling Access's bank accounts and balance sheet.
• Assisting the Senior Finance and Operations Manager with preparation of monthly management accounts, annual budgets and Access's year end audit. 
• Supporting treasury management by maintaining cashflow records and assisting with forecasting future cash requirements.
• Managing the accounts payable and receivable functions
• Maintaining organised financial files to support monthly reporting and the year-end audit
• Work with the Finance team to ensure that appropriate financial controls are in place and are being followed in order to comply with financial regulations and internal policies
• Carry out such other duties as may reasonably be required from time to time, consistent with the nature, level and responsibilities of the role

OPERATIONS, PEOPLE AND GOVERNANCE (guide c.15%) – scope dependent on number of hours worked

• Support the Senior Finance and Operations Manager with the delivery of the finance and operations team’s objectives
• Support the implementation of new systems and processes to improve operational workflows, with a dedication to continuous improvement
• Understand the programmatic work via the building of strong relationships across Access to be able to provide support to other areas of the business.
• Support the Senior Leadership Team with ad hoc administration, coordination and organisational tasks as required
• Support the Senior Finance and Operations Manager in assisting with the preparation of Audit, Risk and Compliance Committee (ARCC), Endowment Investment Committee (EIC) and Board papers and minute taking as and when needed

Please download the Job Specification for the full job description, person specification, terms & conditions and benefits. 

Please note we are review applications on Thusday, 6th August, and may close recruitment early if suitable applications are received.

An exciting opportunity for an Events Fundraising Assistant has arisen at the London Legal Support Trust. 

The London Legal Support Trust is an independent charity that raises funds for free legal advice services in London and the South East. We support free legal advice centres across London and the South East through the provision of grant funding, supporting sector infrastructure, helping agencies reduce costs and save money via pro bono or discounted schemes.

We are looking for an enthusiastic and organised Events & Fundraising Assistant to help deliver our growing programme of own brand mass participation events and third-party challenge events. Access to justice is at the heart of our fundraising events, and the Events & Fundraising Assistant is a vital part of the team delivering the world's largest one day gathering of lawyers at the London Legal Walk.

You will help with supporter communications, event administration, logistics and event delivery, supporter enquiries and fundraising stewardship ensuring each participant feels inspired and thanked for their contribution to supporting frontline free legal advice charities. 

Job description

The Events & Fundraising Assistant helps to improve, develop and organise our events, including the London Legal Walk, Great Legal Bake, Great Legal Quiz and many more across London and the South East. You will work to maintain contact with our wide network of dedicated supporters, keeping our database up-to-date with contact and event information, and support with the on the day delivery of the event. You will update our website and produce content for printed materials to promote our events programme, and assist with the recruitment and management of volunteers.

Main duties and responsibilities (see recruitment pack for more detail)

• Maintain and build on existing LLST fundraising events through supporting delivery - managing sign ups, responding to enquries, drafting event materials and correspondence with supporters.

• Attend, help at and supervise events including registration, set-up, pack-down and stakeholder management.

• Improve and maintain LLST's website and online presence on LLST's social media chanels.
• Administrative duties inlcuding data entry and income processing.
• General support, ensuring LLST’s activities comply with charity, company and general law.

About you

Essential criteria

· Enthusiasm for the cause and our work; commitment to social justice and equal opportunities for all 

· Excellent interpersonal skills, including written and oral communications skills

· Confidence with IT including Microsoft Office suite

· Excellent attention to detail

· Ability to work well under pressure; strong organisational skills to work in a busy environment with competing demands

· Proven ability to communicate with a wide range of people and to liaise effectively with other organisations

· Highly motivated, with ability to work on own initiative and as part of a small team

· Flexibility and willingness to learn new skills

· Professional, reliable and responsible

· Ability to work outside office hours as required (with time off in lieu), particularly in the build up to events, on the days of events and in other busy periods

· A positive attitude to problem solving and finding new solutions

Desireable criteria

· Experience of event co-ordination

· Experience of using social media for business

· Knowledge and understanding of Salesforce

· Experience of using social media platforms

Timetable

Closing date: 23 August 2026, 11:30pm (or until sufficient applications received)

Please note applications will be considered on a rolling basis and we may close for applications in advance of the above date if a suitable appointment is made. 

The successful appointment is subject to satisfactory written references and right to work checks.

FareShare Greater Manchester is a leading member of the UK's largest food redistribution charity.  Every year, millions of tonnes of perfectly good food go to waste while millions of people struggle to afford to eat.  We're changing that—redistributing surplus food to charities and community groups across Greater Manchester, helping to reduce food waste and tackle hunger. Join our team and be part of a movement that's making a real difference every day.

As a Warehouse Assistant, you'll be involved in the following activities: 

• Preparing customer orders by picking and packing them accurately and efficiently, ensuring excellent service for charities and community groups.
• Receiving, checking, organising and storing incoming food deliveries safely, maintaining an orderly warehouse and making the best use of available space.
• Monitoring stock levels and quality, reporting discrepancies, completing stock checks and helping to minimise food waste using the GLADYS stock management system.
• Supporting volunteers, employability programme participants and corporate volunteer groups by providing guidance, encouragement and practical training in warehouse tasks.
• Delivering a welcoming, helpful and professional experience for our customers, volunteers and visitors, responding to queries promptly and courteously.
• Working collaboratively with colleagues to maintain efficient warehouse operations, communicate handovers, identify improvements and report issues promptly.
• Maintaining high standards of food safety, health and safety, safeguarding, housekeeping and compliance, ensuring the warehouse is always safe, clean and audit-ready.
• Completing required operational records and monitoring activities accurately and comply with all organisational policies and procedures.

What We're Looking For

A proactive and reliable team player with excellent communication, customer service and organisational skills, experience working in a warehouse or similar operational environment, strong IT and numeracy skills, and the ability to prioritise workloads in a fast-paced setting.

You'll enjoy supporting volunteers and customers, be committed to maintaining high standards of safety and accuracy, and be physically able to lift loads of up to 25kg. Experience working with volunteers or people with additional needs, and relevant food hygiene or forklift qualifications are desirable, although comprehensive training will be provided.

Do you want to use your excellent customer service, administrative and organisational skills to make a real difference to the lives of people affected by kidney disease?

We’re looking for a motivated and enthusiastic Community Fundraising Assistant to join our friendly, busy and high performing team on a temporary basis.If you are passionate about excellent supporter care, have great attention to detail, and want to be part of work that genuinely transforms lives, we would love to hear from you.

About Kidney Care UK

There are 7.2 million people with some form of chronic kidney disease (CKD) in the UK, equivalent to 1 in 10 people. There are one million people in the UK who have CKD but are not aware of it.

Since 1975, Kidney Care UK has been at the forefront of supporting people with kidney disease. From our early days when we campaigned to introduce donor cards in the UK, we have worked hard to support and represent the interests of everyone affected by kidney disease.

About the role

The Community Fundraising Assistant will provide administrative, fundraising and event support to the Events and Community team, helping to deliver excellent stewardship to community supporters and ensure the smooth running of fundraising activities and events. The postholder will support communications, data management, supporter engagement, fulfilment of fundraising materials, event delivery and lead a specific research project to help inform future fundraising activity.

Key Responsibilities

Supporter communications and engagement

• Assist with incoming and outgoing communications via telephone, email, post and social media as required.
• Respond to enquiries from community fundraisers and supporters, providing excellent customer service and timely information.
• Build and maintain positive relationships with community supporters, fundraisers and volunteers.
• Support stewardship activity, including thank-you communications, recognition initiatives, supporter updates and follow-up.
• Support the creation and distribution of supporter communications and fundraising materials.
• Act as a positive ambassador for the organisation when engaging with supporters.

Fundraising materials and administration

• Prepare, pack and post fundraising materials, resources and supporter packs.
• Monitor stock levels of fundraising materials and assist with reordering when required.
• Provide general administrative support to the fundraising team.
• Assist in the coordination and distribution of campaign and event materials.

Data management

• Accurately record and update supporter information on the organisation's CRM or database.
• Assist with maintaining data quality and ensuring records are accurate and compliant with relevant data protection requirements.
• Support reporting and information gathering as required by the team.

Research project

• Take the lead on a designated research project to identify potential fundraising opportunities, trends, partnerships, or community engagement initiatives.
• Gather, analyse and present findings to the fundraising team.
• Produce recommendations to support future fundraising strategies and activities.
• Manage the project timeline and provide regular updates on progress.

Events support

• Provide administrative and practical support for fundraising and community events as required.
• Support attendee communications and volunteer coordination where necessary.
• Undertake other event-related duties to support the wider Fundraising team during busy periods.

​About you

We’d love to hear from you if you have:

• Excellent written and verbal communication skills.
• Strong administrative and organisational skills with excellent attention to detail.
• Confidence in using Microsoft Office applications, particularly Outlook, Word, and Excel.
• The ability to manage multiple tasks and prioritise workload effectively.
• Strong interpersonal skills and the ability to build positive relationships with supporters and colleagues.
• Experience of data entry and maintaining accurate records.
• The ability to work independently and as part of a team.

Previous experience is a similiar role is highly desirable, as is experience with CRM systems, fundraising platforms, or the charity sector.

What we offer

Working at Kidney Care UK is incredibly rewarding and you will see the life-changing impact that the charity has on kidney patients and their families:

• Flexi-time – we are flexible about start and finish times, and flexible about your location.
• Annual and Christmas leave – we offer 25 days annual leave for full time employees plus bank holidays. We also close for three days between Christmas and New Year, and you don’t need to take this from your annual leave allowance.
• Pension – you’ll be eligible for and auto-enrolled into a pension scheme where your employer will contribute 8% of your salary.
• Health cashback plan – ability to claim back a wide variety of routine medical treatments.
• Employee Assistance Programme – access to a wide variety of support including counselling, health resources and advice.
• Cycle2Work scheme
• Learning and development – you’ll be able to access the full benefits of our membership of Fundraising Everywhere, Charity Comms and NVCO.

Apply today
If you're friendly, organised, and excited by the idea of helping to make a difference every day, we’d love you to join us!

Please note that this is a temporary contract for 3 months (which may be extended but this is not guaranteed) and we need someone to start straight away, so if the right candidate comes along we reserve the right to close the advert early so do not delay!

Press Apply, where you will be asked to upload a recent CV which includes a cover letter. In your cover letter please demonstrate in no more than 2 sides of A4 how you meet the person specification within the job description.

We look forward to hearing from you.

Research Assistant

Lloyd’s Register

Location: London, UK

 

What we’re looking for

The Research Assistant will assist the development and maintenance of high-quality primary evidence and analysis projects, working across a pipeline from design to evaluation. The role will have a particular focus on safety interventions, and quasi-experimental and trial methods. The Research Assistant will work within the Global Safety Evidence Centre to ensure that the Centre can provide clear, robust, relevant and timely evidence to inform policy and practice decision-making across sectors. The Global Safety Evidence Centre is Lloyd’s Register Foundation’s hub for anyone who needs to know 'what works' to make people safer, collating the best safety evidence from partners and other sources and communicating it in an understandable and actionable form, and hosting the Foundation's own evidence outputs such as the flagship World Risk Poll.

 

What we offer you

The chance to join an organization with a clear sense of purpose, a values-based culture, and programs that support colleagues’ professional and personal growth

Part-time, 0.5 FTE

 

The role

• Assist in the design, conduct and evaluation of internal and external research projects.
• Maintain full and accurate documentation and be responsible for the security and accuracy of data related to projects you are involved in.
• Contribute to the quality assurance of all research and trial projects.
• Support and assist the Research and Trial Manager and other colleagues in different aspects of research and trial work with flexibility.
• Support the development and delivery of capacity building for research methodology and knowledge translation.
• Contribute to the development and implementation of the Global Safety Evidence Centre’s research methods and standards, and support regular review of the standards to incorporate learning and development in the field.

 

What you bring

• Bachelor's or higher degree in a relevant field (e.g., engineering, public health, psychology, science) with a research methods element.
• Practical research experience.
• Advanced research methods knowledge, including both qualitative and quantitative study designs.
• Solid data manipulation skills, including understanding of data structure, data characteristics and relevant software.
• Highly developed analytical and critical reasoning skills, along with close attention to detail and experience examining technical and scientific documents.
• Effective verbal and written communication skills, including the ability to communicate clearly and professionally with stakeholders when necessary.
• Ability to identify risks or issues early in a project life-cycle and communicate them effectively.
• Ability to work on one's own initiative and as part of a team, seeking input from research leads and colleagues where required.
• Experience working on intervention studies and evaluations.
• Experience working on intervention studies or evaluations.
• Experience working in an evidence generation team, Evidence Centre, or similar evidence-based policy environment.
• Familiarity with occupational safety and health, and/or engineering and its decision-making contexts and processes across sectors, is desirable.
• Candidates must be able to provide work authorisation for the respective country.

 

You are someone who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards reaching goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is ready and willing to take initiatives
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone

 

#LI-KC1 #LI-Hybrid

We're looking for an inspirational people person to join us as an Assistant Shop Manager in our brand new Shelter shop opening in St Albans. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About Shelter

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. 

This is your chance to play a part in the fundamental change we are striving to achieve.  

At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent.  

We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. 

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. 

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used. 

Apply to be part of our team and be the change you want to see in society

How to Apply

Please click ‘Apply for Job’ below. You are required to submit your work and education history. 

Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We're looking for an experienced PA to join our team to work with our Chief Mission Officer. You'll be organised with excellent administrative skills and a strong communicator.

The Chief Mission Officer is a member of our Executive Team, who report into the CEO. The Exec Team help shape and deliver organisational strategy ensuring alignment with our vision, values and mission. The PA to the CMO provides operational and administrative support across a wide range activities, which could include mission development, partnerships, training, resource development, digital innovation and strategic projects.

Key Responsibilities

Administrative support for the CMO

• Manage and coordinate the CMO’s diary, meetings, travel, accommodation, and key commitments.
• Ensure the CMO is adequately prepared for meetings, including drafting agendas, papers, and tracking follow up actions.
• Assist in the prioritisation of the CMO’s workload, ensuring deadlines are met.
• Provide administrative support for the CMO, including draft correspondence, reports, presentations, and other documentation on behalf of the CMO.
• With the CMO, translate ideas and discussion into clear action plans and deliverables.
• Develop and maintain systems that improve organisation, communication, and operational efficiency.
• Attend meetings and events, both remotely and in person, taking accurate notes/minutes and translating them into action plans for the CMO.
• Maintain organised records and filing systems.

Audio transcription and document preparation

• Transcribe audio recordings into written documents.
• Format, proofread and edit documents and correspondence.

About You

Please note that there is a Genuine Occupational Requirement that the post holder is a committed Christian under Part 1 of Schedule 9 to the Equality Act 2010. 

Skills and Abilities  

• Excellent administrative and organisational skills.
• Strong attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple tasks at once and prioritise well.
• Ability to maintain confidentiality.

Knowledge and Experience

• Experience supporting a senior leader in a similar role.
• Experience taking meeting minutes, producing action logs and preparing professional documentation.
• Experience transcribing audio recordings.
• Knowledge of CRM systems and project management tools.

 Personal Approach and Attributes

• A genuine passion for youth leaders and the mission of Urban Saints.
• Proactive and self-motivated with the ability to work independently. 
• Positive and professional attitude. 
• Maintain focus in a dynamic, mission-driven environment.

Location

The role is home-based with travel as required. All full-time Urban Saints employees are required to attend two team residentials per year.

How to Apply

Please fill out our application form which you can find on our website. The closing date for applications is Monday the 24th of August at midday. Please note, we will be actively reviewing applications ahead of the closing date and reserve the right to close applications before this date.

DBS Check

Due to the nature of this position, any offer of employment with Urban Saints will be subject to a satisfactory DBS check.

Administrative Assistant

Fixed-Term Contract: 6 Months (Maternity Cover)
Full-Time Position

About the Role

Rooted Finance is seeking a proactive and organised Administrative Assistant to join our Operations Team on a 6-month fixed-term contract to provide maternity cover.

This is an exciting opportunity to join a growing organisation and play a key role in supporting the smooth running of our day-to-day operations. Working as part of a small and collaborative team, you will provide essential administrative support to the CEO, Board of Trustees, management team and wider organisation.

The successful candidate will be responsible for coordinating meetings, managing diaries, preparing documents, taking minutes, maintaining records, supporting recruitment and onboarding processes, assisting with financial administration and helping to ensure effective office operations.

Key Responsibilities

• Provide administrative and secretarial support to senior leaders, including diary management, meeting coordination, agenda preparation and minute taking.
• Support the smooth running of organisational operations, including document management, filing systems, internal communications and office administration.
• Assist with recruitment administration, onboarding and maintaining accurate records.
• Support financial administration, including invoices, expenses, and reporting.
• Maintain office supplies, equipment and operational systems.
• Support compliance, audits, technology management, and the improvement of internal processes.
• Provide general operational support to managers and project teams as required.

About You

We are looking for someone who is organised, reliable and proactive, with excellent attention to detail and the ability to manage multiple priorities. You will have strong communication skills, a professional approach and the confidence to work independently while contributing positively to a small and busy team.

This role is ideal for someone looking to develop their administrative and operational experience within the charity sector while making a meaningful contribution to Rooted Finance’s work.

For full details about the role, responsibilities, and application process, please refer to the full Job Pack.

ALDER HEY CHILDRENS CHARITY

Job title: Philanthropy Assistant

Salary: £26,848 - £31,439

Hours: 37.5 hours per week

Location: Mix of home working and office based (office is at Alder Hey, Liverpool). Hybrid working available.

About us

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children’s Hospital a truly world-class, patient-friendly hospital for the 450,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

About this role

This is an exciting opportunity for a Philanthropy Assistant to join the Charity team here at Alder Hey, the UK’s busiest Children’s Hospital.

The postholder will work closely with the Philanthropy Support Lead to provide operational support and administration for the team, including events, donor meetings and visits, mailings, prospect research, data and use of the charity CRM (Salesforce).

We’re looking for a flexible team player with previous administration experience. You’ll also be self-motivated, proactive, detail-oriented and great at building relationships. If you’re excited by the sound of this, we’d love to hear from you!

Key Responsibilities will include:

Events 

• Support the delivery of events; from individual visits and tours of the hospital for donors, private dinners, through to larger events such as Gala Balls. 

• Build strong relationships with colleagues and clinicians in the Trust to support, coordinate and plan tours and events. 

• Greet and steward visitors to the hospital and guests at our events.

• Help to prepare event briefings for Charity and Trust colleagues, so that all participants understand their role and contribute effectively. 

Administration, Processes and Data 

• Provide administration support for the philanthropy team ensuring all work is of a high standard, professional and accurate. 

• Writing and sending out personalised letters and cards. 

• Diary management, minute taking and meeting organisation. 

• Keeping the charity’s supporter database accurate and up to date. 

• Support with preparing data for philanthropy mailings and event invite lists.

• Use the CRM to support with the delivery of the Mid Value Programme. 

• Undertake prospect research, ensuring all processes are compliant with our privacy policy, data protection legislation and prospect research best practice. 

Other Duties  

• Be an outstanding advocate for Alder Hey Children’s Charity in line with the core values of the organisation. 

• Be an active and supportive member of the Alder Hey Children’s Charity team, contributing to the team’s development and working collaboratively with colleagues and volunteers.

• Attend and support events run by fundraising teams where required, including occasional out-of-hours working. 

• Gain and maintain an in-depth knowledge and understanding of the charity’s work, priorities and future plans. 

Please see the attached Job Description and Person Specification for more information.

Our Values

At Alder Hey Children’s Charity, our values guide how we work. Being courageous, working together, showing passion and embracing creativity enables us to support the hospital in delivering the very best care for young patients and their families.

Courage

We try new things, take risks and innovate. We speak up, take accountability and act with responsibility.

Together

We work as one team, sharing knowledge and learning. We partner with patients, families, supporters and colleagues.

Passion

We are passionate about what we do and inspire others.

Magic

We are creative, fun and child-led, creating special moments and going the extra mile.

Additional Information

In April 2025, the charity adopted a four-day working week policy. Staff previously working 37.5 hours now work 30 hours across four days, maintaining full pay while supporting a better work-life balance.

This job description outlines the general nature of the role and is not exhaustive. It may be subject to change in line with organisational needs.

Alder Hey Children’s Charity will make reasonable adjustments where required and is committed to equal opportunities and safeguarding children and vulnerable adults.

The post holder will be required to complete an enhanced DBS disclosure check.

How to apply

You can apply by clicking the link below. Applications must include your CV and a covering letter (no more than one side of A4) which answers the following questions:

· How do you meet the person specification? If you don’t exactly meet all of the role requirements but have transferable skills please do consider applying and provide details as part of your answer.

· Why do you want to work for Alder Hey?

Additional information is included within the Job Description and Person Specification. 

Closing date: Monday 3 August 2026

Interviews will be held in person at Alder Hey on Thursday 13 August

This is a new role within the Individual Giving team, supporting our ambition to grow and develop unrestricted income. The Fundraising Assistant will help plan and deliver high-quality print and digital communications that recruit new supporters, engage existing donors, and promote a range of ways to give, including regular giving, gifts in Wills, and DIY fundraising.

Working closely with colleagues across Individual Giving and the wider organisation, you will gain hands-on experience of a broad range of fundraising and marketing techniques. You will support the delivery of fundraising activity while contributing ideas that help shape future Individual Giving approaches, improve supporter experience, and maximise long-term giving.

This role is ideal for someone looking to build a career in fundraising, with opportunities to develop skills across campaigns, communications, events, and supporter stewardship

About you

 

Experience / Qualifications:

· Educated to degree level or able to demonstrate relevant transferable experience in fundraising, marketing, communications, administration or a related field.

· Experience supporting projects or campaigns within fundraising, marketing, communications or events, either through paid employment, volunteering or placements.

· Experience working collaboratively as part of a team to deliver activities to agreed deadlines.

· Experience following administrative processes, managing multiple priorities and maintaining accurate records.

· Experience using Microsoft Office and confidence learning to use new systems and digital platforms. Experience of working with databases or CRM systems would be an advantage.

· An interest in fundraising, marketing and the charity sector, with a willingness to develop knowledge of Individual Giving.

Behaviours / Personal Attributes:

· Well organised and agile, able to manage competing priorities with appropriate support.

· Motivated and enthusiastic, with a proactive approach to learning and personal development.

· Collaborative and supportive, with the ability to work effectively across teams and with a range of colleagues.

· Friendly and professional, with a positive approach to building relationships.

· Curious, creative, and open to new ideas, with a willingness to contribute suggestions and learn from others.

 

Why join us?

 

The opportunity to work for an organisation that is taking practical action against poverty and the environmental crises to start the big changes the world urgently needs. A friendly and supportive culture, working with values driven and highly engaged colleagues, work life balance and flexible working – these are just some of the reasons we think Practical Action is a great place to work.

In the UK, our open plan offices are located in the centre of Rugby and near to Rugby train station but we also offer free parking.

In addition, we offer the following benefits:

· Full time roles are contracted at 35 hours per week.

· It is our normal practice to operate a hybrid working policy, where flexible working hours are enabled as well as remote working.

· 27 days holiday rising with continuous service, in addition to public holidays

· Pension scheme - employer contributes 10.5% of salary and the employee contributes 5%.

· Enhanced family friendly policies, including maternity, adoption, paternity, and shared parental leave.

· Life assurance (3 x annual salary).

· Cycle to Work scheme

· Employee Assistance Programme – access to our Wellbeing platform

· Learning and Development Opportunities

· Sit / Stand desks available in our modern offices.

About us

We are a global community taking practical action against poverty and today’s environmental crises. Across Africa, Asia and Latin America we partner with people experiencing these challenges, especially those who are unheard and excluded. Our approach is to identify what works on a local level, then adapt and amplify it across different regions, countries and continents. All of Practical Action’s work is focused on two connected areas for action - livelihoods and climate resilience – and we’re working to deliver three big, global changes:

Big change on food – to sustain people and planet

Big change on energy – clean and accessible for everyone

Big change on climate risk – safer lives, stronger livelihoods

We are seeking a Housekeeping Assistant to join our dedicated team at Dunkirk Memorial House Care Home in Taunton. You’ll help maintain a safe, clean and welcoming environment by carrying out a range of housekeeping tasks to the highest standards. You’ll be supporting residents’ wellbeing through social interaction and exceptional service.
This Housekeeping Assistant role is permanent, working 35 hours per week (5 shifts over 7 days, including weekends).

Rate of pay: £13.06 to £13.26 per hour

Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. As this role is based at our care home, applicants must live within a reasonable commuting distance.

Key responsibilities:

- Undertake a variety of housekeeping tasks as part of daily duties, assisting residents to keep bedrooms tidy. Using supplies and equipment according to health and safety standards.
- Provide excellent care and develop good relations with our residents to enhance their overall experience.
- Ensure all areas remain safe, comfortable, accessible and safe for our residents
- Ensure manual handling equipment and associated devices are routinely checked and cleaned for functional and safe use (reporting any damage if required).
- Uphold strict hygiene practices with infection prevention control methods.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Employee benefits include:

- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with employer contributions ranging from 6% to 14%, depending on length of service
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives

For more detailed information about the role, please see the vacancy pack attached to our direct advert.

RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

ABOUT THE ROLE

The Fundraising and Marketing Assistant will play a pivotal part in advancing Off The Records (OTR) fundraising and marketing strategies. As OTR continues to grow, this position will be instrumental in expanding our online presence and ensuring we connect with a broad audience, including young people, families, professionals, and supporters of our mission. It’s an ideal opportunity for someone who is both creative and analytical, skilled in producing compelling content and using data to amplify digital impact. This role would suit someone who ideally has previous charity experience, can take initiative, think proactively, and confidently manage projects independently – qualities that are especially important in our small, dedicated team.

You’ll work on a wide range of projects, creating engaging content that aligns with OTR’s brand and values across our website, social media, and email campaigns. This includes developing multimedia content (including graphics, videos and blogs) to promote our work and highlight our impact in the local community.

From a fundraising perspective, you will support our fundraising activities and ensure efficient administration using the ‘Donorfy’ database. This includes leading on the stewardship of donors and community fundraisers, managing our fundraising CRM database, and working on small and medium-sized trust and grant applications. You’ll also support digital campaigns and new initiatives, to encourage sustained support for our work. You’ll directly help to secure the financial support needed to expand OTR’s services and reach more beneficiaries. In addition, you’ll analyse the performance of our digital channels – interpreting website analytics, social media metrics, and email campaign results – to provide recommendations that enhance our communications strategies and ensure ongoing impact.

This role offers the opportunity to make a meaningful impact within a supportive and passionate team. If you’re a skilled communicator driven by purpose, enjoy creating compelling digital content, building strong relationships with individuals, and using data to inform creative strategies, this could be the role for you.

JOB PURPOSE

The Fundraising and Marketing Assistant will play a key role in implementing OTR’s fundraising and marketing strategies. The role involves planning, creating, curating and managing high-quality digital content across our website, social media platforms and email marketing campaigns. Furthermore, you will support key areas of our fundraising strategy, including trust and grant applications, horizon scanning and ensuring excellent fundraising administration across all areas of activity.

This position is instrumental in supporting the Head of Fundraising in developing and strengthening OTR’s income streams and increasing awareness of OTR’s services through effective communications. 

SPECIFIC ROLE DUTIES

Supporting the fundraising strategy

• Support OTR’s donor and community fundraiser stewardship, through excellent communication and effective relationship management.

• Support the implementation of fundraising communications across channels.

• Support with small to medium size trust and grant applications, including horizon scanning.

• Support the stewardship of small and medium-sized trusts and foundations including scoping, applications, reporting and funder management.

• Create engaging content and campaigns to drive income generation.

• Help build the small pool of regular donors.

 

Website and CRM maintenance

• Work with OTR’s Head of Fundraising, Administrative Team Leader and web developer to update and enhance the OTR website.

• Monitor website performance, user engagement and SEO trends, suggesting and

implementing improvements to enhance user experience and visibility.

• Ensure our CRM (Donorfy) is utilised effectively to record, monitor and report on fundraising activity and income.

Social media

• Work collaboratively with the team, to contribute to OTR’s social media presence, by creating and scheduling engaging, accessible, and informative content that resonates with our audience and supports OTR’s mission.

• Identify new opportunities to grow OTR’s social media reach, building awareness of our services, fundraising and outreach work.

• Regularly report on social media performance, using insights to inform future content and strategy.

• Utilise paid ads to support activity, where relevant.

Email marketing

• Manage the planning, creation, and delivery of OTR’s quaterly email marketing campaigns, including newsletters, fundraising initiatives and service information and signposting.

• Ensure all email communications are engaging, well-structured, and in line with OTR’s brand and tone of voice.

• Assist in the promotion of key OTR events.

• Manage and grow OTR’s email marketing lists, ensuring they are up to date and GDPR compliant.

• Track and analyse the performance of email campaigns, providing reports and insights to the Head of Fundraising.

Content creation

• With support from the Youth Participation Officer and Youth Board, create engaging, accessible, and informative content for OTR’s digital channels, including the website, social media and email marketing.

• Develop multimedia content (for example, videos and graphics) to enhance OTR’s

communication methods and increase engagement.

• Contribute to blogs, news articles and case studies that highlight OTR’s work, impact and achievements in the sector.

Brand and tone of voice

• Ensure that all digital content aligns with OTR’s brand, tone of voice and style,

maintaining a cohesive and recognisable identity across all platforms.

• Promote OTR as the leading place to turn to for support, ensuring that our content

reflects our professionalism, reputation and expertise.

Analytics and reporting

• Use analytics tools to track the performance of OTR’s digital communications, including website traffic, email engagement and social media reach.

• Provide regular reports on digital performance to the Head of Fundraising, including insights and recommendations for improvement.

• Provide regular reports from the CRM and other online fundraising platforms to the

Head of Fundraising.

Promote

• Promote OTR as an exceptional and specialist charity.

Equality and diversity

• Promote good equality practice and play a key role in ensuring equality of opportunity in the workplace.

• Observe all relevant law relating to equality of opportunities.

• Encourage a working atmosphere where everyone is treated with dignity and respect.

Any other duties

• The post-holder will work collaboratively with all OTR Trustees, staff and volunteers to provide a seamless service.

• Any other duties commensurate with the post.

The Individual Giving Assistant is responsible for managing the operational and reporting elements of our individual giving activities which include: online donations, legacies, our Name a Seat scheme, one-off donations from audiences and on-site visitor donations.

Please download the attached Job Description for a full overview of this role's responsibilities.

The annual salary stated is based on the Full-Time Equivalent (40 hours per week). If the job is part-time, the weekly hours will be stated within the advert.

The deadline for applications is 23:59 on the closing date for the job posting.

We endeavour to keep job adverts open for at least two weeks for prospective applicants to apply. However, if we receive a high volume of applications for a role, we reserve the right to close the vacancy early. Therefore, we encourage you to submit your application as early as possible to ensure consideration for shortlisting.

Please note, applications sent via Email or 3rd party agencies will not be considered.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you. Be sure to include the job you are applying for and your full name.