Customer engagement manager jobs in central london, greater london

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Job title: Flourish Team Leader
Reference Number: 279
Salary scale: £30,000 - £32,000 per annum
Contracted hours: 37.5 hours per week
Contract length: Permanent
Working base: Negotiable, Herts Mind Wellbeing Centre closest to home
Reports to: Services Manager, Complex Needs and Community

About the Service

This is an exciting and reasonably new project, ‘Flourish’ – Mental Health for Refugees in Hertfordshire, which is a highly flexible and responsive outreach service developed to meet the needs of refugees fleeing the war in Ukraine & other refugees in Hertfordshire. The aim of the service will be to support refugees in the community with multiple needs who have mental health support as a primary need.

The countywide holistic service also provides emotional wellbeing support for families who are hosting refugees.

The Flourish Team Leader plays a significant role in the co-ordination and running of the Flourish service. This role is key to the development and support of the team and the wider organisation.

Service Objectives

• To provide advice, information, onward referral and holistic support to clients with mental ill health.
• Support to build social networks and reduce isolation whilst settling into the Hertfordshire community this includes building a sustainable and empowering peer support network and building confidence and self-esteem.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To work in a trauma informed way including awareness of the 6 principles of trauma informed practice, putting the clients emotional and practical needs at the forefront of this work.

Key Responsibilities:

• Support the Services Manager with effective running of the Flourish service.
• Mange a caseload of up to 3 clients
• Provide advice, information, onward referral and holistic support to clients who are experiencing mental ill health or need support with their mental wellbeing.
• Line manage staff and where necessary volunteers.
• Maintain and enhance service delivery standards and effectiveness.
• Lead a team of Flourish Outreach Workers. Ensuring the team are using databases and outcome tools as required to report for the project.
• Promoting the service, increasing visibility and being responsive to changing needs.
• Provide practical and emotional support to encourage service users to develop their independence within their local community.
• Monitor outcomes and evaluate the service. Produce quarterly reports.
• Ensure that the safety and wellbeing of service users using the service is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and recovery orientated approach in all aspects of the roles and responsibilities.
• Oversee Flourish peer support groups in hotels and the community
• Overseeing and coordinating Flourish Together Events for Separated Migrant Children and Young People.
• Become level 3 trained in Safeguarding

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of application: Ongoing until role is filled.
Interviews: Held on a rolling basis. 
Please note: we reserve the right to close the post once we have reached maximum applications or filled the role.

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

INDIVIDUAL GIVING AND EVENTS FUNDRAISER

OASIS HUB WATERLOO

32 hours per week (negotiable)

Two-year Fixed Term Contract

£26,737 per annum (Including London Weighting) £33,422 for 1 FTE

We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience in raising funds from individuals and events.

· Progressive and successful fundraising experience and approaches.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This new role will lead on individual giving and events fundraising for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank and our associated advice services. This will include developing our awareness and capacity to gain income from high-net-worth individuals, events and legacies.

To apply please email your CV (max of two pages) and a Supporting Statement.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through individual giving and events.

Inspire and impress us!

Return your CV and Supporting Statement by Midday on Thursday 15th May 2025

Face to face Interviews will take place in London Waterloo Date: TBC

If you want an informal chat about this role, please visit the Oasis Charity Jobs Website. 

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1163889

The Finance Assistant will play a key role in supporting KCLSU's finance operations, maintaining strong financial controls, and ensuring accurate financial reporting across the organisation.

Main Tasks

• Process and reconcile purchase invoices, sales invoices, and supplier payments, maintaining accurate ledgers.
• Reconcile daily income from multiple systems to banking records and update the finance system accordingly.
•  Support month-end processes, including bank reconciliations, journal postings, and assisting with management accounts.
• Assist with reconciling Balance Sheet accounts, investigating and resolving discrepancies.
• Generate financial reports and data extracts from the finance system to support financial reporting.
•  Support the maintenance of internal financial controls and ensure compliance with relevant financial procedures and regulations.
• Respond professionally to financial queries from staff, students, and suppliers, providing accurate and timely information.
• Other finance-related ad hoc tasks

General Responsibilities
• Support the efficient operation of the Finance Department, ensuring organisation and professionalism. Provide cover for colleagues where necessary, contributing to a cohesive team environment.
• Develop a strong understanding of Finance Business Partnering, providing financial advice and insights to internal budget holders, aiding informed decision-making and improved financial performance.
• Lead or contribute to projects supporting the implementation of KCLSU’s Finance Strategy, driving process improvements and strategic initiatives.
• Maintain compliance with KCLSU’s financial regulations, ensuring the integrity and accuracy of financial operations.
• Deliver excellent customer service to both internal and external stakeholders, addressing finance-related queries and providing accurate, timely information.
• Contribute to the development and continuous improvement of financial systems, ensuring sound financial controls and best practices are in place.
• Represent KCLSU professionally, supporting its objectives and upholding its positive reputation.
• Adapt flexibly to evolving responsibilities, assisting with tasks that support the wider needs of the organisation.
• Collaborate across departments, adopting a team-oriented approach to support the overall functioning of KCLSU.

Other Responsibilities
• Assist in the delivery of finance systems and procedures training for over 400 student groups, ensuring they have the necessary tools and knowledge to manage their finances effectively.

Working Hours
• The role requires 35 hours per week. On occasion, working hours may exceed this, including evening or weekend work to meet deadlines. These additional hours are included in the role's grading and contract.

Additional Information
• This job description is accurate as of 28th April 2025 and outlines the core responsibilities of the role. It is intended to assist both the post holder and KCLSU in understanding the position’s primary duties.
• The description is not exhaustive, and duties may evolve over time. The post holder may be required to work at various King’s College London sites.
• KCLSU operates a hybrid working policy, requiring employees to work in the office at least once a week and five days per month.
• KCLSU reserves the right to vary the duties and responsibilities after consultation with the post holder.
• Please note that the starting salary for this role is £31,041 with annual increases.

Candidate Specification

Qualifications
• A finance-related qualification (such as part-qualified Chartered Accountant or equivalent) is highly desirable, with at least two years of relevant finance experience, ideally within a student union or higher education environment, though other sectors will be considered.
• Alternatively, candidates with strong hands-on financial experience in a similar setting, or who are working towards a finance qualification, are also encouraged to apply.

Experience
• Proven, hands-on experience working with integrated accounting systems.
• Demonstrable experience managing all aspects of financial operations, including accounts payable, receivable, reconciliation, and financial reporting.
• Experience in finance business partnering or providing financial advice and support to non-finance staff is highly desirable.
• Experience in presenting financial information clearly and effectively to senior management is desirable.
• Any experience in treasurer or fund investment management is an additional advantage but not essential.

Knowledge
• Solid understanding of accounting concepts, financial reporting, and VAT regulations, ensuring compliance and accurate financial operations.
• A working knowledge of data protection requirements, particularly in the context of a membership organisation, is beneficial.

Skills
• Excellent multitasking ability and a keen eye for detail, with the capacity to manage multiple priorities in a fast-paced environment.
• Advanced IT skills, including proficiency with Excel (intermediate to advanced), and strong Office 365 competency to produce reports and manage data efficiently.
• Strong communication skills, both verbal and written, with the ability to interact diplomatically with staff, students, and external stakeholders.
• Ability to work independently under pressure, demonstrating initiative and a solution-oriented approach to problem-solving.

The list above is not exhaustive. We recommend that you read through the Job Pack to understand the scope of what the role entails.

Application Process

To apply, please visit our website, download and complete the application form and the equal opportunities monitoring form below and email your completed application directly to our HR email address.

Once shortlisting is completed, we will contact you and inform you of your progress.

At KCLSU Equality, Diversity and Inclusion are at the heart of everything we do and we endeavour to ensure equal treatment of all candidates. We welcome a diverse range of applicants and are open to discussing flexibility with the right candidate. Reasonable adjustments will be made for candidates with disabilities at all stages of the recruitment and selection process, and to ensure that a successful candidate with a disability can undertake the post.

As you will also see on our Job Pack that we are an equal opportunities employer and live by our 4 main values: Inclusive, Collaborative, Open and Brave. KCLSU is a fun, social and flexible work environment which offers opportunities for development as well as great staff benefits.

Benefits of Working for KCLSU include:

• Hybrid Working Policy 
• Pension Contribution
• Interest Free Season Ticket Loan & Computer Loan
• Cycle to work Scheme
• Enhanced Sick Pay
• Enhanced Maternity and Paternity Pay
• Eye Tests & single focal glasses allowance
• 25 days holiday entitlement & bank holidays & discretionary closure days per annum
• Discounts on KCLSU venues
• Employee Assistance Programme
• "No meeting Friday" ethos
• KEATS Learning Platform & LinkedIn Learning subscription
• Death in Service
• Access to Kings Libraries

Eligibility 

To be eligible to apply for this role you must: 

• Be eligible to work in the UK, and provide proof of this (i.e. a passport/visa) prior to your start date. Please note that KCLSU is unable to provide a visa sponsorship.
• Not be a trustee of King’s College London Students’ Union 
• Have a National Insurance number, or be in the process of applying for one

Thank you for applying with us. We look forward to bringing your talent onboard and working with you!

Brain tumours kill more children and adults under the age of 40 than any other cancer, yet historically just 1% of the national spend on cancer research has been allocated to this devastating disease. Brain Tumour Research is determined to change this. 

Their vision is to find a cure for all types of brain tumours. To achieve their mission, they are looking for a Community Fundraiser who will proactively engage with supporters, community groups and volunteers across the West Midlands to join their team of 12 Community Fundraisers across the UK.

The Community Fundraiser (West Midlands) is responsible for providing support and guidance to fundraisers within their communities to achieve their ambitions and ultimately raise vital funds for Brain Tumour Research. This is achieved through a wide variety of activities such as helping supporters to make the most of their own fundraising, engaging participants with externally organised events such as the Great Birmingham Run, and encouraging communities to get involved in events organised by Brain Tumour Research such as Wear a Hat Day and Walk for Hope. The Community Fundraiser will be the face of Brain Tumour Research in the area, providing excellent stewardship to existing supporters, and building great relationships with new supporters.

This post has been vacant since Autumn, and as such needs a fundraiser with confidence and capability in fundraising to join the team, provide donor love to the loyal supporters in the area, and approach developing the areas potential with energy and enthusiasm. If you have fundraising experience and are keen to join a charity with ambition and an amazing supporter base, then this could be the role for you.

Please note the successful candidate will need to live within the region (Warwickshire, Staffordshire, Herefordshire, Worcestershire, Shropshire and Gloucestershire), have access to a car and be willing to travel around their region. If you are not currently based in this area, please clarify if you have plans to relocate.  

Application notes 

Please download the Candidate Info Pack provided for further information about the role, timelines and next steps.

To progress your application, please follow instructions in the pack to organise an informal screening call. Please note, we cannot shortlist candidates who have not had a screening call. 

As this role has been vacant for some time, we are running rolling interview to see suitable candidates as they apply. Interviews will be kept to one stage, and organised to suit the candidate, where possible. Don’t delay – apply today! 

We are looking to appoint an exceptional individual to join our team of six Strategic Partnership Advisors across England. In this role, you will support key partners, including Active Partnerships, National Governing Bodies of Sport, local authorities, and leisure providers to become more effective in their role of enabling more disabled people to be active.

You will possess a strong understanding of the sport and activity sector, including its operations, and be able to advocate for improvements that help more disabled people become active. Additionally, you will be aware of the broader systems and barriers that disabled people encounter in sports and activities, as well as organisations such as disabled people’s user-led organisations and various charities, to build relationships and foster effective cross-sector partnerships.

We are looking for an individual with experience of working strategically at a place based and/or locality level within the South West region. Someone who can positively influence local developments, systems and investments to tackle the inequalities disabled people face in sport and activity through inclusive practice.

The successful candidate will work remotely from home and be based in the South West region. This role will involve travel across the region and occasional travel to our Loughborough and Manchester offices.

This role is full-time (36 hours) and permanent.

We offer 26.5 days of annual leave, including birthday leave, plus bank holidays. Activity Alliance also closes between Christmas and New Year which means that employees are not expected to work during this time and they are not required to use their annual leave allowance to have this time free from work.

Activity Alliance currently offers the following benefits:

• Hybrid working
• Time off in lieu
• A contributory pension scheme (employee 6%, employer 9%)
• Childcare vouchers
• Cycle to work scheme
• Eye care
• Employee engagement initiatives such as away days
• Access to Employee Assistance Programme
• Menopause policy
• Enhanced sickness pay
• Group Income Protection
• Death in service
• Training and development opportunities

Goodman Masson are thrilled to be exclusively partnering with a globally recognised International NGO dedicated to advancing sexual reproductive health care rights and justice, including safe abortion, across diverse communities worldwide. This impactful International NGO is a worldwide movement supporting healthcare services and sexual and reproductive health rights (SRHR) across 151 countries. They're now building a brand-new commercial team - and looking for a hands-on, strategic, and collaborative Global Marketing Advisor to help make their partner clinics and maternity centres more financially sustainable and locally impactful.

About the Role:

This isn't your average marketing role. You'll be the third hire into a dynamic new team tasked with supporting our Member Associations (MAs) - local, in-country health organisations - to strengthen their marketing capabilities and boost their clinics' visibility, credibility, and patient footfall.

Your work will directly help ensure that essential SRHR services remain accessible in low-resource settings by making their delivery models self-sustaining.

You'll work side-by-side with local teams in countries such as Nepal, Chile, Ecuador, Benin, Ghana and the Philippines. Your mission? Build impactful marketing strategies, improve websites and digital channels, and empower local teams through coaching, toolkits, and long-term support. Expect to roll up your sleeves - this is a very hands-on role, not one for spectators or delegators.

What You'll Be Doing:

• Develop and execute marketing strategies tailored to individual clinics and maternity centres
• Lead branding, content, and outreach efforts to increase patient engagement
• Optimise clinic websites for user experience, SEO, and education
• Train local teams on social media, digital marketing, and community engagement
• Work directly with local marketing agencies to co-create campaigns
• Monitor performance metrics and adjust strategies based on real-time data
• Help build commercial resilience in healthcare services across multiple global markets

You'll Need:

• Proven commercial marketing experience - ideally within healthcare, consumer services, or retail
• A deep understanding of how to drive customers into the clinical services they provide by using digital and traditional campaigns
• Strong coaching, influencing, and cross-cultural communication skills
• Confidence working autonomously and adapting quickly in dynamic, low-resource environments
• Hands-on experience optimising websites and managing digital channels
• Willingness to travel internationally up to 20% of the year (1-2 weeks at a time)
• Fluency in English; Spanish and/or French is a strong advantage

Why Join this Impactful International NGO in this role?

• Be part of a purpose-driven, values-led organisation driving real-world impact
• Work with inspiring local teams across Ecuador, Ghana, Nepal, the Philippines, and beyond
• Travel across the world as part of your job, with all expenses paid
• Shape innovative marketing solutions for under-resourced healthcare providers
• Gain unique experience at the intersection of commercial strategy and global health

Salary: £41,365 - 59,963 (depending on experience)

Start date: ASAP, willing to wait 3 months for the perfect candidate but sooner available candidates will be prioritised

Hybrid working: Full-time working (35 hours a week), 2 days a week in London Bridge office

Benefits: 28 days holiday, medical insurance, 7% employer pension contributions with optional employee contributions.

If this exciting opportunity interests you, and you have the experienced required - I'd love to hear from you!

Phone: +44 (0)207 324 0585
Email:

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

Do you have experience of delivering, producing or project managing theatre productions, music concerts, arts events and festivals? Have you previously supported students or young people in a performance-related environment?

We are looking for an Arts Production Coordinator, who will support the artsUCL Producer to expand student-led performance at the Bloomsbury Theatre and Studio, deliver the new artsUCL Fringe Festival, and foster a performance culture rooted in equality of opportunity, professional practice and inclusivity.  They will work closely with student leaders to support all aspects of student-led performances, enable effective collaboration between a number of stakeholders and play a key role in the delivery of our flagship arts events and festivals.

This is an exciting role in a unique organisation.  Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

Are you passionate about supporting others and ready to make a real difference in the lives of unpaid carers?

Our client - a thriving and independent carers support charity - is on the lookout for a compassionate, proactive, and dedicated Carer’s Caseworker to join their incredible team. If you're driven by making a real difference in the lives of others and thrive in a collaborative, supportive environment, this role is for you!
 
Role: Supporter Care/Carer’s Caseworker
Organisation Type: Non-profit/Charity
Hourly Rate: £14.58 – £15.58
Working Arrangements: Hybrid working (one day per week in the London office)
Location: WFH & in office one day per week
Employment Type: Temporary - Ongoing
Working Hours: 37.5 hours per week
 
About the role:
This is a rewarding opportunity to be part of a growing charity that places carers at the heart of everything they do. You’ll be a key player in a passionate team committed to empowering adult carers across the community, providing personalised support and advocacy at every step of their journey.

As a Caseworker, you’ll work directly with unpaid carers, providing a vital mix of practical advice, emotional support, and advocacy. From conducting statutory carer assessments to organising support groups and events, your work will ensure that carers feel recognised, valued, and supported in all aspects of their role.
 
You will engage with carers via various channels - phone, email, text, face-to-face, and group settings - ensuring inclusivity and accessibility. This is a multi-faceted role that blends frontline casework with community engagement and strategic development.
 
Main responsibilities of the role include:
 
Direct Support to Carers: 

• Deliver comprehensive carer assessments in line with the Care Act 2014, and co-produce tailored support plans
• Identify and assess eligibility for Carers Personal Budgets and assist with the application process
• Provide accurate and empathetic information, advice, and guidance on carers’ rights, benefits (e.g. PIP, Carer’s Allowance, Attendance Allowance), housing, and local services
• Act as a listening ear and a source of emotional reassurance for carers navigating challenges and crises
• Liaise with Local Authorities, NHS providers, and voluntary agencies to advocate for carers and coordinate support
• Make appropriate referrals and ensure follow-ups are completed

Identification and Outreach: 

• Lead proactive outreach efforts to identify new carers, particularly those from underrepresented or vulnerable communities
• Build and nurture collaborative relationships with GPs, hospitals, primary care teams, and community organisations
• Raise awareness of unpaid carers and the charity’s services through campaigns and community presence
• Contribute to the development of internal strategies and external policies that reflect the needs and voices of carers

Administration & Case Management:

• Maintain high-quality records using internal systems (Charity Log) and the Mosaic Local Authority database
• Register new carers and ensure timely updates to service user records
• Prepare case summaries and contribute to internal and external reports for management, commissioners, and funders
• Ensure data compliance, confidentiality, and GDPR adherence at all times

Team & Organisational Development:

• Act as a lead on specific areas of knowledge (e.g., benefits, outreach) and share expertise across the team
• Attend regular team meetings, supervision, and 1:1s, contributing to a positive and solution-focused culture
• Participate in ongoing training and staff development opportunities

The Successful Candidate:

Experience of working with individuals from diverse backgrounds and with varying levels of need
Managing a personal caseload, including detailed case note keeping
Providing advice and support in a frontline or community setting
Exposure to the health and social care sector (voluntary experience welcomed)
Background working within mental health/supportive settings working with vulnerable people
 
Skills and Abilities:
 
Strong interpersonal skills and emotional intelligence
Skilled in using Microsoft Office and CRM/database systems (training will be given on Mosaic)
Excellent verbal and written communication, including report-writing
Creative and proactive with a solutions-focused mindset
 
Knowledge:
 
Familiarity with the Care Act 2014 and its implications for carers
Understanding of welfare benefits (especially PIP, Attendance Allowance, Carers Allowance)
Awareness of housing issues, safeguarding, and equality legislation
Insight into the unique challenges facing unpaid carers and the value of support networks
 
Personal Attributes:
 
Warm, empathetic, and approachable
Passionate about social justice and delivering high-quality services
Culturally competent and committed to inclusive practice
Reliable, flexible, and able to work independently and as part of a close-knit team
 
Due to the nature of this role, an enhanced DBS check will need to be undertaken as part of the application process.
 
How to Apply:
 
To apply for the Carer’s Caseworker role, please reply and upload your CV quoting reference: 81938SOH. This is your opportunity to be the guiding light for someone caring for a loved one. If you’re ready to bring energy, empathy, and expertise to a role that truly matters - we’d love to hear from you!

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Domestic Abuse Caseworker
Reference number: 282
Responsible to: Team Leader
Working base: Watford Wellbeing Centre
Working hours: 37.5 Hours Monday - Friday
Rate of pay: £26,000 - £27,000 per annum

About Us

For over 50 years, we have supported the people of Hertfordshire with their mental health. We offer a range of Community Support services which provide advice, information, onward referral and holistic outreach support to people who are experiencing mental ill-health or who need help with their mental wellbeing. Our high quality services are flexible and we help people to resolve real-life difficulties and to improve their own independence, quality of life and wellbeing.

We are a local Mind, affiliated to national Mind, the leading mental health charity in England and Wales. This means that we are an independent charity responsible for raising our own funds through contracts, grants and fundraising.

About the role

The aim of the Hertfordshire Mind Network Domestic Abuse Casework Service is to provide advice, information, and support to survivors of intimate partner or familial violence living in the community about the range, effectiveness, and suitability of options to improve their safety and that of their children. All advice will be based on a thorough understanding and assessment of risk and its management.

The purpose of the Hertfordshire Mind Network Community Outreach Worker role is to:

• To provide support and advocacy services to clients experiencing domestic abuse
• To ensure direct contact is made with the client within a specified time of an incident being reported to the police and to carry out a risk assessment.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To maintain and enhance service delivery standards and effectiveness.
• To support the team with case management and volume of referrals to ensure a short waiting time and referrals are contacted promptly and assessed appropriately.
• To collate and obtain feedback regarding the effectiveness of the service.

Benefits

• Annual leave entitlement of 25 days per year pro rata, rising to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays).
• Birthday leave day.
• Cash plan health cover (after 6 months employment).
• Eligibility for blue light card.
• Employee Assistance Programme.
• Ongoing training relevant to your role.

Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.

Closing date for receipt of applications is Friday 30th May 2025 at 5pm.
Interviews will be held on a rolling basis.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Equal Opportunities

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Fundraising lead (fixed term 12-month contract, 0.4 FTE i.e. 14 hours a week)

JustMoney Movement is seeking a part-time Fundraising lead to help us grow a more sustainable funding base. The role will work with senior staff to develop our strategic case for support to target small organisational/ institutional donors (£1-5k grants/ donations).

We are a Christian charity using education and advocacy to work towards our vision of a fairer, greener future, through the transformation of our financial system and wider economy. We want to grow and diversify our funding base, reducing our dependence on a small number of grants, and building a movement of allies who feel part of the community and are willing to financially support it.

The Fundraising lead will work with senior staff to develop a case for support for our overall strategy and use this to target small organisational/ institutional donors including small trusts; corporates and organisations; and churches. 

Role description

· Grade 3.1 expected FTE salary £35,700 pro-rated to 0.4 FTE/ 14 hours a week = £14,280 (subject to annual inflationary pay review).

· Fixed term 12-month contract. This post has funding for 1 year.  If successful, there could be scope to extend the role for longer.

· Remote based: this role will be based from home, with occasional travel to meetings in London or elsewhere in the UK, for which expenses will be payable. This role is equivalent to 2 days a week but hours can be worked flexibly through the week.

· This role requires applicants to have the right to live and work in the UK.  

· Whilst this is advertised as a staff role, we would consider applications from consultants taking on the role as part of their portfolio.

Please apply via Charity Job with your CV and a cover letter outlining how you meet the person specification below, by 9am on 2 June 2025. Interviews (via Zoom) will be on 9 or 10 June.

Role Requirements

· Develop and deliver JustMoney Movement’s core fundraising strategy for small organisational/ institutional donors (donations/ grants of between £1-5k) targeting small trusts, organisations, corporates and churches.

· Work with senior staff to create a ‘case for support’ for JustMoney Movement’s overall strategy.

· Identify, develop and steward relationships with aligned small trusts, organisations, corporates and churches (in conjunction with other staff, especially the Executive Director [ED] and Director of Movement Building [DMB]).

· Design and implement the initial year of an annual programme of fundraising communications with these audiences including proposals, stewardship and reporting.

· Work closely with the ED and DMB to ensure prospects are passed on for a bespoke approach where appropriate.

· Help to set realistic targets for the ‘foundation’ 12/18 months, and take responsibility for meeting these, providing regular updates to senior staff and trustees.

· Maintain contacts and work with others in the team to develop appropriate systems and processes to support this area of fundraising.

Person specification

Essential

· Empathy with JustMoney Movement’s vision and work.

· Experience of leading one or more of the following areas of fundraising for a charity:

o Small trusts and foundations

o Corporate/ organisational

o Churches

· Experience of developing a Case for Support.

· Creative and imaginative thinker finding new opportunities to reach new potential funders.

· Exceptional organisational skills, including attention to detail and the ability to multi-task.

· Persuasive written and verbal communication skills.

· A strong “can-do” attitude, combining practical, hands-on skills with a strategic mindset.

· Ability to work collaboratively within a small team, as well as working independently.

· An understanding of and demonstrable commitment to equal opportunities, diversity and inclusion.

· As the charity is a Christian organisation, the successful applicant will be expected to be in sympathy with the Christian faith and will demonstrate a commitment to the mission, principles, values and practices of the organisation.

Ideal

· Experience of working in a Christian charity or church setting

· Familiarity with economic justice (e.g. banking, finance or tax justice) issues, especially within a Christian framework

Senior Grants Officer Location: Fully Remote Salary: £28,600 per annum plus benefits We are recruiting for a Senior Grants Officer. The Fundraising Department at The Forward Trust plays a crucial role in supporting our mission to empower individuals to break the cycles of addiction, crime, homelessness and unemployment. Our team is dedicated to securing vital funds, generating around £2million per year, through various channels, including grants, events, corporate partnerships, and individual donations. We work collaboratively across departments to develop and implement effective fundraising strategies, ensuring that we can continue to provide life-changing services to those in need.  One of our unique strengths is the ability to place our service-users at the heart of everything we do, including fundraising. With around a third of our workforce in active recovery and/or having had experience with the criminal justice system, and access to our community of over 28,000 individuals who have benefitted from our support, we can provide living proof of our long-lasting impact. By joining our team, you will be part of a dynamic and passionate group committed to making a tangible difference in people's lives. Role Responsibilities An exciting opportunity has arisen within our Fundraising Team to help grow and maximise income from trusts and foundations and other grant giving organisations. As an integral part of the team, you will identify, engage, and approach new grant giving organisations as well as maintain and strengthen relationships with existing supporters to secure funding for our life changing and life-saving services across prisons and communities in the UK.  Over the last two years, we have been working hard to lay the foundations to be able to engage and secure more supporters and advocates for the organisation, enabling us to increase the amount of charitable income we secure. With a new strategy, team structure and customer relationship systemin place, it is a great time to be joining a passionate, fun, and target-driven team within a motivating and inspirational environment. You will be working as part of a team of 10 and the role is fully remote with expectation to travel to Vauxhall once per month. You will also be expected to have the flexibility to attend events and be able and willing to travel to the services in the organisation and supporting fundraising events. The Ideal Candidate We are looking for a excellent communicator who is good at building and maintaining relationships and who has writing and fundraising experience. Please also see a list of skills and experience needed for this role below; Proven track record of securing high level grants from trusts and foundations and other grant giving organisations Understanding of principles of donor engagement, stewardship, and cultivation Understanding of databases in relation to fundraising (experience of using Salesforce is desirable) Understanding of the key principles of the General Data Protection Regulations (GDPR) and how these impact fundraising Good knowledge and understanding of Microsoft office packages Excellent communications skills (verbal and written) and the ability to explain and summarise complex issues in an understandable, compelling, and approachable manner Ability to construct and understand income and expenditure budgets for complex projects and services Good organisational and planning skills (including the ability to prioritise and manage your own workload) Excellent attention to detail Experience of prospecting and writing funding proposals for trusts, foundations, institutional donors and/or corporates Experience of working in a complex organisation Experience of prospecting, engaging, and securing support (either monetary or in-kind) from corporate organisations About Us We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community. We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits - Flexible working Training and development opportunities Simply Health Cashback Scheme (optional) Season Ticket Loan Scheme  Cycle to work scheme Crisis Loan Scheme Electric Car Scheme 3 x Wellbeing Days (pro rata'd for part time employees) Access to Blue Light Card 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays  Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter  Death in Service Payment (2x annual salary)  Critical Illness Insurance (subject to qualifying criteria) To Apply If you feel you are a suitable candidate and would like to work for the Forward Trust, please click apply to be redirected to their website to complete your application.