Customer engagement manager jobs

Membership Marketing Manager
Location: Head Office, Regents Park, London NW1 – Hybrid
Contract: 12-months Fixed Term (Maternity Cover)
Hours: Full Time
Salary: £47,250 per annum

Purpose of the role

The Zoological Society of London (ZSL) is an international conservation charity, driven by science, working to protect and restore wildlife in the UK and around the world. Our vision is a world where wildlife thrives and every role, every person in every corner of ZSL has one thing in common – we are all conservationists, and passionate about restoring wildlife.

We have nearly 150,000 ZSL Zoo Members, who made over 680,000 visits to our conservation zoos – London and Whipsnade Zoo, last year, bringing us over £10 million of income; so they play a key role in supporting ZSL’s important conservation work.

The Membership Marketing Manager leads the growth and engagement of the organisation’s Zoo membership base, developing and delivering strategies that drive acquisition, retention, and long-term value. Working collaboratively across teams, the role ensures seamless, insight-led journeys that convert visitors into loyal members and supporters, underpinned by effective CRM communications and data-driven campaign delivery to maximise income and lifetime value.

This is a 12-month maternity cover role with the emphasis on the membership management elements. The position offers hybrid working, with at least one day per week spent in the office to connect with the team (Tuesdays).

Key responsibilities:

• Strategy and growth: Lead the development and delivery of a data-driven membership marketing strategy to grow acquisition, retention, and member value across all channels.
• Collaboration and partnerships: Build strong cross-team and supplier partnerships to enhance supporter experiences, operational efficiency, and member value.
• Performance and insights: Monitor and report on membership performance, providing insights and leadership to drive continuous improvement and team success.
• Fundraising alignment: Collaborate with Fundraising to nurture member-to-donor pathways through targeted segmentation and coordinated communications.
• CRM and retention: Drive personalised, insight-led CRM and retention strategies that deepen engagement and foster long-term supporter loyalty.
• Digital and systems optimisation: Partner with digital and operational teams to optimise online journeys, systems, and data structures for seamless supporter experiences and retention growth.

About You

• Successfully managed a membership scheme, running both acquisition campaigns and retention programmes.
• Proven experience of developing and implementing marketing campaigns across of variety of media.
• Knowledge of ticketing/CRM platforms (e.g. Spektrix, Tessitura, or Salesforce).
• Confident using performance and customer data to develop actionable marketing plans.
• Familiar with customer databases and developing membership customer journeys.
• Strong interpersonal skills and demonstrable experience of sourcing, managing, negotiating and liaising with suppliers.

About Us

We’re ZSL, an international conservation charity. Through our unrivalled animal experts in our two zoos (London Zoo and Whipsnade Zoo), the work of our pioneering scientists, our dedicated conservationists, our purpose is to inspire, inform and empower people to stop wild animals going extinct. Our vision is a world where wildlife thrives and we’re working every day to achieve this. From investigating the health threats facing animals, to helping people and wildlife live alongside each other, we are committed to bringing wildlife back from the brink of extinction. 

What do we offer?

At ZSL, we are proud of our approach to employee benefits. Our benefits include: 

• Our vision and purpose - you’ll work alongside colleagues who are passionate about science-led conservation, knowing that you will help us to inspire, inform and empower people to stop wildlife going extinct 
• Pension scheme - we offer a generous pension scheme with up to 12% contributory pension
• Flexible working – talk to us about your flexible working requirements and we will do everything we can to make sure you work in a way that suits you 
• Holidays – 25 days annual leave allowance, plus UK bank holidays 
• Wellbeing – access to a blended programme of wellbeing initiatives, including confidential access to our 24/7 Employee Assistance Programme 
• Life assurance – eligible employees will be enrolled in ZSL’s life assurance scheme from their first day
• Complimentary tickets – annual allocation of Whipsnade Zoo and London Zoo tickets, with a 30% discount in online and retail shops 
• Cycle2Work - our cycle to work scheme enables you to lease a bicycle 
• Season ticket loan - we offer an interest free loan for eligibly London-based employees to buy a season ticket for travel between home and work 
• Family friendly policies – we offer enhanced maternity, paternity, and adoption packages 

We strongly encourage applications from all backgrounds and celebrate the value of having a team of employees with diverse skills, experiences, and heritage. We are committed to ensuring our teams can bring their authentic selves to work without fear of discrimination. ZSL has active equality networks for our staff with lived experience and those who provide active allyship in Race and Culture, Team Pride, Disability Network, and Menopause Network, complemented by our strategic EDI Steering Group. 

This role is subject to standard pre-employment checks, including the candidate's right to work in the UK.

Closing Date: 16 December 2025
Interviews will be held on 19th December, in person at our head office in Regent's Park, London Zoo.
 NB: We reserve the right to close our advertisement early or extend the advertising date until a suitable candidate has been found.

It’s important to highlight your unique skills, experience, and knowledge. Over reliance on AI-generated content may miss key criteria outlined in the job description and reduce the effectiveness of your application.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

About the Role

2026 marks 100 years since Gunnersbury Park was opened as a public park, and Gunnersbury Museum and Park Development Trust are looking to hire a freelance development manager to help us make the most of our centenary year. 

We are looking for an experienced development professional to join our team on a freelance basis as part of an Arts Council funded project. This role will be a real opportunity to become embedded in an organisation at the beginning of a transformative period, as we focus our energies on raising awareness of the great work of GMPDT.

The successful candidate will lead GMPDT towards increased financial resilience by identifying new funding opportunities and managing the development of a new fundraising campaign.

They will work with staff and volunteers to develop a ‘project bank’ of fundable projects across the Museum and Park and identify appropriate funding streams for each.

They will also identify one key project to launch Gunnersbury’s first fundraising campaign, working with freelancers/subcontractors to create supporting materials for the chosen campaign.

About You

Experience

• Experience of fundraising and donor engagement in museum/heritage sector and/or environmental sector
• Proven ability to create and deliver successful fundraising campaigns
• Experience of writing compelling cause messaging, or managing the delivery of cause messaging
• Experience of working with small organisations
• Experienced in CRM databases including Beacon
• Confident in managing projects to tight deadlines
• Extensive knowledge of grant writing and reporting
• Experience in writing and producing impact reports

Skills:

• Self-starter with the confidence to work alone as well as within a small, busy team
• Excellent communication skills to reach a wide range of audiences
• A strong leader and trainer of others
• Comfortable working with a wide range of colleagues and stakeholders
• Creative thinker with new ideas for donor engagement and fundraising campaigns.
• Attention to de reporting requirements and compliance for successful grants.

Key Responsibilities

• Audit the existing fundraising/development functions of the organisation, and identify any gaps or missed opportunities
• Working with the Project Board hold workshops with staff and volunteers to develop a ‘project bank’ of fundable ideas, which will include detail of the ideas, potential funding sources and timeline for completion
• Develop new cause messaging, and help to foster a culture of identifying key stories to share with our audiences
• Work with the project team to identify a single project to anchor a new fundraising campaign
• Develop a suite of digital and print content to support the fundraising campaign, and train existing team on the best way to deliver messaging around the campaign
• Report regularly to the project board on the progress of the work stream, and identify any project delivery risks

Could you make a difference where it matters most?
At Isabel Hospice, every pound raised helps us provide compassionate care, comfort and support to people facing one of the most difficult moments in life. Community fundraising sits at the heart of this mission, and we’re now looking for an experienced, inspiring and values-driven Community Fundraising Manager to lead and grow this vital area of income.

This is a big and meaningful role. You’ll shape the future of our community and challenge events fundraising, build powerful relationships across eastern Hertfordshire, and ensure every supporter has an exceptional and ethical fundraising experience, fully aligned with the Fundraising Regulator’s Code of Fundraising Practice.

About the role

As our Community Fundraising Manager, you will:

• Lead the development and delivery of our Community & Challenge Events Fundraising Strategy
• Grow sustainable income by inspiring individuals, groups, schools, businesses and volunteers to support our work
• Build meaningful relationships and provide outstanding donor care from first contact through to long-term stewardship
• Ensure all community fundraising is fully compliant, safe and ethical, protecting supporters, volunteers and the reputation of Isabel Hospice
• Manage, support and develop a motivated Community Fundraising Team
• Work closely with colleagues in Marketing, Communications and across the organisation to deliver compelling, insight-led campaigns
• Represent the hospice at community events, presentations, and meetings, proudly sharing our purpose and impact

This is an opportunity to bring your ideas, your energy and your leadership to a growing and ambitious charity.

About you

You’ll be confident, outgoing, and able to build rapport quickly with people from all walks of life. You’ll bring creativity, warmth, and excellent organisational skills, along with the drive to meet income targets while delivering outstanding supporter care.

You will also bring:

• Proven experience in community and/or events fundraising
• A strong understanding of the supporter journey and how to nurture long-lasting relationships
• Excellent planning, budgeting and organisational abilities
• Experience managing or mentoring staff or volunteers
• The ability to communicate confidently and compassionately with a wide range of people
• A love of variety - you’ll be out in the community, leading your team, analysing data, and developing new ideas
• A commitment to compliance and an understanding of ethical, transparent fundraising
• Self-motivation, creativity, and determination to deliver exceptional fundraising for a cause that truly matters
• A full driving licence and access to your own car

Why join us?

Working at Isabel Hospice means joining a warm, supportive and passionate team who care deeply about our community. You’ll be encouraged to innovate, to build meaningful partnerships and to make the role your own, all while knowing your work is transforming lives every single day.

Benefits

• 27 days holiday plus bank holidays
• Pension and life assurance schemes
• Employee Assistance Programme for health and wellbeing support
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you're ready to use your experience and energy to connect communities and make a real impact, we’d love to hear from you!

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake a DBS check. 

Could you become a vital part of our collaborative and innovative team to make a lasting difference to families? We are looking for a part time Business Support Administrator to join our amazing Adoption team.  

We believe that every child deserves a loving and supportive home and we are committed to providing the highest quality services to help make that a reality, and we are proud of our three successive outstanding ratings with Ofsted.

Position: Business Support Administrator

Location: Reading / Hybrid, with one day a week in Reading office 

Contract: Permanent

Hours: Part time 22 hours a week over 3 or 4 weekdays

Salary: Pro-rata salary range of £14,415 to £16,485 per annum (Full time equivalent salary range £24,243 - £27,725 per annum)

About the role:

As Business Support Administrator, you’ll provide essential administration support to the whole adoption process and play an important role in ensuring that our adoption service is of high quality, is safe and meets performance targets and service standards.

Your Business Support Administrator responsibilities will include:

· Manage enquiries from adoption applicants and other agencies, providing general information and support.

· Send all required information to adoption applicants in a timely manner.

· Record information efficiently and accurately on a systems database.

· Ensure relevant checks and documentation are completed for the adoption process.

· Providing cover for the Panel Administrator as needed.

· Provide admin support across all other areas of our Business Support admin team.

About you:

As Business Support Administrator, you will:

· Have previous experience of providing great admin support in a busy, demanding environment.

· Deliver excellent customer service and work collaboratively with other colleagues.

· Be adept at organising and proactive in managing a busy workload and achieving deadlines.

· Produce work with a high level of accuracy and attention to detail.

If this sounds like you then visit our website to apply today to join a dedicated team who are part of something truly meaningful. We look forward to hearing from you!

If you would like to arrange an informal discussion about the role, please visit our website where you will find contact details for our Business Support Team Manager.

Early applications are encouraged as we may review and appoint on an earlier basis if a successful candidate is secured.

Closing date: 9am, Monday 05 January 2026

Interviews will be held on: Tuesday 20 January 2026

Other roles you may have experience of could include:

Admin Assistant, Administrator, Admin Support, Customer Admin Support

Safeguarding is at the heart of everything we do at PACT. We have robust measures and best practices in place to safeguard and protect the welfare of children, young people and vulnerable adults and we take pride in maintaining outstanding safeguarding standards. Anyone joining our team is subject to PACT’s safer recruitment pre-appointment enquiries, including a Disclosure Barring Service (DBS). The role description provides information on what our safer recruitment enquiries include and the level of DBS required to work in the role.

All opportunities with PACT are based in the UK.

Coeliac UK is seeking an experienced Commercial Account Executive to manage and grow our portfolio of Crossed Grain Trademark (CGT) and Gluten Free Accreditation (GFA) partners across the retail and foodservice sectors.

Job Title: Commercial Account Executive
Contract Type: Permanent
Hours: Full-Time (35 hours per week)
Location: Office based, High Wycombe. Hybrid working available to be agreed with hiring manager.
Salary: £32,000–£36,000 per year (dependent on experience)
Salary Band: Commercial (CO4)
Benefits: 36 days annual leave including bank holidays, enhanced parental leave, flexible working, private counselling service
Closing Date: 4th January 2026

In this commercially focused role, you will develop strong relationships with food producers, manufacturers, and hospitality groups, helping them deliver safe, trusted gluten free options for consumers. Your work will directly contribute to our mission to improve the lives of people with coeliac disease and fund research towards a cure.

Key Responsibilities:

• Manage and grow an assigned portfolio of CGT and GFA partner accounts to achieve revenue and engagement targets.
• Develop and implement tailored account plans, including opportunities for upselling and cross-selling.
• Build and maintain strong, long-term relationships with stakeholders across retail, foodservice, and manufacturing.
• Identify and pursue new commercial opportunities within existing partner accounts.
• Oversee contract renewals, ensuring timely completion and accurate payment processes.
• Use CRM tools to manage pipelines, track performance, and support commercial reporting.

About You:

We’re looking for a commercially minded professional who thrives on building partnerships and delivering results. You will ideally bring:

• Proven experience in account management and/or sales, ideally within the food or service industry.
• Strong negotiation and communication skills, with confidence managing senior stakeholder relationships.
• A results-driven mindset with the ability to balance multiple priorities in a fast-paced environment.
• Strong analytical skills and financial acumen to assess opportunities and performance.
• Proficiency in CRM systems and Microsoft Office, with a proactive and solutions-focused approach.

About Coeliac UK:

Coeliac UK is the charity for people who need to live without gluten. For over 50 years we've been helping people with coeliac disease and other gluten-related conditions live happier, healthier lives. We campaign for better food access, fund medical research, and provide trusted support to our community.

Closing date: 4th January 2026
Please note: First interviews will take place on 13th & 14th January 2025, with second interviews on 21st & 22nd January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Candidates may also be searching for similar roles such as: Account Manager, Business Development Executive, Commercial Executive, Sales & Partnerships Executive, or Client Relationship Executive

Coeliac UK is an equal opportunities employer and we are determined to ensure that no applicant, employee or volunteer receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

No agencies please.

About GISF

The Global Interagency Security Forum (GISF) is a member-led NGO network working to strengthen security risk management across the humanitarian, development and human rights sectors. With over 140 member organisations, GISF provides resources, convening spaces, and expertise to help keep aid workers safe.

The NGO security sector is fast-moving and globally connected. This role offers a chance to work at the heart of major sector events, engage with leading NGOs, UN agencies, donors, and private sector partners, and contribute to shaping the future of aid worker safety. Occasional travel provides opportunities to attend conferences, support key forums, and meet members across regions.

About the role

GISF is seeking a highly capable professional with strong project management skills, excellent stakeholder engagement experience, and the ability to work independently at pace.

The post-holder will play a pivotal role in delivering GISF’s sector-leading events, ensuring a healthy and active membership network, and driving engagement with the commercial sector. As an outward-facing role with broad engagement responsibilities, we are looking for a confident communicator, a natural relationship-builder, and someone with an organised approach to managing multiple priorities.

Key responsibilities

Member & External Engagement

• Project manage GISF’s annual member forum, ensuring coordination of all contributing staff, guest speakers, contractors, and suppliers.
• Oversee the delivery of GISF’s flagship conference convening NGOs, UN agencies, donors and private sector partners.
• Lead the delivery of additional engagements, including GISF’s programme at the Humanitarian Networks and Partnership Week annually in Geneva, high-level roundtables with donors and states, webinars, and more.
• Represent GISF at sector events with professionalism.
• Contribute to GISF’s influencing work and policy level engagements, working closely with the Head of Policy and Engagement on advocacy efforts, policy messaging, and strategic outreach.

Membership administration

• Proactive scoping of new members and engage with interested prospective members on application process.
• Manage the full membership application pipeline, including due diligence and coordination with the GISF Steering Group to approve new members.
• Working closely with the Communications & Engagement Officer to onboard new members, ensuring they are set up across all relevant systems.
• Track, update, and report on member engagement using Salesforce.

Commercial engagement

• Lead on immediate sponsorship efforts for the 2026 Global Conference, including identifying prospective sponsors, developing tailored sponsorship materials, coordinating follow-up, and ensuring sponsor visibility requirements are integrated into conference planning.
• Support GISF’s wider commercial partnership programme by identifying and nurturing new leads through structured outreach and consistent relationship management.
• Coordinate closely with the Executive Director on sponsor meetings and pitches.
• Maintain accurate tracking of leads and progress on Salesforce.
• Document lessons learned, refine outreach processes, and contribute to the development of a partnership strategy and workflow.

Please refer to the attached document for the full person description.

What we offer

• 25 days of annual leave increasing annually after 2 years, up to a maximum 30 days (plus bank holidays)
• Office shutdown between Christmas and New Year
• Employer Pension contributions
• A focus on professional development, including access to overseas events, workshops, and training

How to apply

Application is by submission of a CV and cover letter, contact details can be found in the attached document.

The cover letter should be no more than two pages, and explain why you are interested in this post with GISF and how your skills and experience make you a good fit.

Closing date: 22 December 2025 (applications reviewed on a rolling basis)

Interviews: Week of 5th January 2026 onwards

This post is UK-based. Candidates will need to show evidence of their eligibility to work in the UK. Further information will be provided when an offer of employment is made.

We’re looking for an experienced Marketing and Communications Manager to provide maternity cover and lead our small but mighty team during a pivotal period for St Michael’s Hospice. 

This is a hands-on management role at the heart of the Hospice, driving strategic marketing and communications priorities across the organisation.

What you’ll do

• Drive marketing and communications strategy and team leadership.
• Oversee brand management, campaign and content planning, internal communications, stakeholder engagement, and marketing that supports income generation, community engagement, and awareness of our services.
• Delivery of some marketing and communications activity alongside management responsibilities.
• Play a key role in major projects, including embedding a new CRM system, website relaunch, and planning for the Hospice’s 40th anniversary celebrations.

What we’re looking for

• Proven experience managing marketing and communications teams.
• Charity sector expertise (health, care, or hospice desirable).
• Strong CRM and data-driven marketing knowledge.
• Values-led leadership: kindness, respect, inclusivity, innovation.

This is a unique opportunity to make a real impact while steering a talented team through a period of innovation. If you’re ready to bring your expertise to a role that matters, we’d love to hear from you.

Apply now and be part of a special community organisation that makes a tangible difference to people’s lives across Hastings and Rother.

At St Michael’s Hospice we offer a friendly, team orientated work environment – a good pension scheme with the option to continue any existing NHS pension scheme membership, an Employee Assistance Programme (Benenden Healthcare), up to 33 days annual leave plus bank holidays, subsidised employee meals and free refreshments, free parking, supportive supervision along with a proactive Education Department to support with your development. Hospice employees also qualify for a Blue Light Card with access to a huge array of discounts.

To apply for this position, please complete a Hospice application form available for the job opportunities page of our website. Please note CVs will not be accepted, unless candidates are unable to complete the application form due to a disability, in which case please contact the HR team.

Schools and Programme Coordinator / Senior Coordinator – (London)

Salary: Coordinator/Senior Coordinator £28,860 – £34,500 depending on experience. (Salaries over £29,900 reserved for more senior/experienced candidates only).

Contract: Full time permanent contract

Location: Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking Coordinators to work in London

Reporting to: Programme Hub Manager

About the Role:

We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career.

Our Coordinators work with young people studying in schools and colleges who face barriers to higher education and employment. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.

About You

What we’re looking for in our new Coordinator(s) includes:

· Enthusiastic about connecting young people to opportunities, particularly those facing barriers to work.

· Have a ‘can-do’ attitude, as a small charity you will be expected to get involved in a variety of our programmes and activities – including development of our programmes and processes

· Be able to work within established programme structures, but still be responsive to the individual needs of employers and young people  

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

· We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year which increases by a day each year after 2 years’ service up to a maximum annual leave entitlement of 30 days per year

· An additional discretionary “Day for You”, (pro rata for part-time)

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match your employee contribution up to 7%

· All travel expenses covered over and above your regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form  explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 23rd January 2026. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found. 

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this via this Charity Jobs site.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Location: Based onsite in Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

Hours: 35 per week between the hours of 8.30am – 5pm Monday to Friday on a rota basis

About the role

As the Engagement and Assessment Team Leader, your team will be the first point of contact for someone who comes to Crisis for help to prevent or end their homelessness. You will be responsible for

• Ensuring that your team:
• • Welcomes them to the service on site and at partner agencies (if applicable), listening carefully and non-judgementally to their story,

• • Complete thorough Crisis and Mainstay assessments using a trauma informed approach,

• • Agree realistic options and the support needed to assist them to prevent their homelessness or a pathway out of homelessness helping them formulate a holistic plan take the initial steps, where necessary.

• • Effectively manage a caseload of members who require short term intervention to end their homelessness in a timely manner.

• Supervision and line management of your team/volunteers, including rota management to ensure effective service delivery.

• The initial contact space and service everyone contacting the Skylight will experience, ensuring that it is a psychologically informed approach

• Holding a small caseload, as required.

• Ensuring that you effectively integrate with the Crisis Client Services team on a day-to-day basis; to make collaborative, consistent and Psychologically Informed relationships with members, colleagues, volunteers and partners.

About you

• Excellent knowledge of relevant homelessness, housing and welfare legislation
• Experience of working with individuals affected by homelessness or with complex and multiple support needs
• Experience of providing excellent customer service with a commitment to deliver the highest standard of customer care
• Ability to work co-operatively as part of a team in a busy and potentially pressured environment, dealing with challenging situations and behaviours with a calm and confident approach to reach a positive resolution.
• Proven line management experience including managing employee performance, conducting supervisions, effective delegation and supporting professional development
• Effective written and verbal communication skills to communicate with a range of stakeholders.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Tuesday 16th December 2025 at 23:59

Interview date and location: Thursday 8th January 2026 at Crisis Skylight Merseyside, 96 Kent Street, L1 5BD

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

We are looking for a Norwich Project Manager who can inspire and energise businesses to take meaningful action that meets the needs of communities across Norwich.

You’ll be a highly motivated, approachable self-starter with the ability to engage a wide range of stakeholders, spot opportunities, and turn ideas into impact. In this role, you’ll work directly with communities to deliver and manage a variety of projects that make a real difference.

This is a home-based role with a hybrid approach, requiring regular travel within Norwich for in-person meetings.

Salary: Professional Level 4 - £27,945 per annum 

Closing date: 27 January 2026 (midnight)

Interview dates:

• First interview (with task): Monday 9 February 2026
• Second interview: Tuesday 17 February 2026

Database and Insights Manager

Salary: £40,556.09
Location: Bristol based with 1 - 2 days in the office
Department: Fundraising
Hours Per Week: 37.5

Help shape powerful insights that transform supporter engagement and drive meaningful impact.

HFT is looking for a talented Database and Insight Manager to take the lead on our fundraising data strategy, ensuring we use information smartly, securely and creatively to grow income and strengthen the supporter experience.

If you’re a data expert who loves turning numbers into stories, improving systems, and empowering teams, this is your chance to make a real difference.

About the Role

As our Database and Insight Manager, you’ll be the organisation’s go-to expert on data and insight. You’ll own and develop our fundraising CRM (Charity CRM), making sure it’s accurate, efficient, compliant and optimised to meet our evolving fundraising needs.

You’ll work closely with Fundraising, Finance, IT, Communications and Supporter Experience teams—helping them make evidence-based decisions, derive powerful insights, and deliver excellent stewardship for every supporter.

This is a strategic, hands-on role where you’ll shape how data is collected, used and understood across HFT. From creating dashboards to implementing data workflows, to training colleagues, your expertise will ensure our data is the strongest foundation for future growth.

What You’ll Do

• Lead, develop and champion our fundraising database, ensuring it’s well maintained, continuously improved and aligned with organisational priorities.
• Provide expert insight, segmentation, data selections and reporting for the Fundraising Team.
• Produce accurate, meaningful reports and dashboards to support campaign planning, performance tracking and strategic decision-making.
• Deliver training and system support to ensure colleagues are confident, compliant and data-savvy.
• Act as HFT’s internal Charity CRM expert, offering guidance, troubleshooting and technical support.
• Ensure strong processes for data quality, security and GDPR compliance, including regular cleaning, de-duplication and integrity checks.
• Lead external profiling projects and implement resulting recommendations.
• Support income processing, reconciliation and Gift Aid claims.
• Collaborate with Finance, IT, Communications and Supporter Experience to ensure data flows and insights are consistent, accurate and meaningful.

About You

You’re an analytical thinker with strong technical skills and a passion for data-driven fundraising. You can translate complex information into clear, compelling insight and you’re comfortable leading on system optimisation, reporting and data governance.

You will bring:

• Strong experience using CRM systems, including queries, exports, dashboards and workflows.
• Ability to analyse complex datasets and produce meaningful insight.
• Excellent organisational skills and the ability to manage multiple projects.
• Strong communication skills, especially when explaining data to non-technical colleagues.
• Knowledge of fundraising segmentation, donor contactability and data-driven fundraising approaches.
• High attention to detail and a proactive, solution-focused mindset.
• Competence in Microsoft Office, especially Excel.
• Experience using analysis tools such as Power BI.
• Understanding of GDPR, data protection and fundraising regulation.
• Relevant degree or professional qualification.

Desirable:

• Knowledge of Crystal Reports, SQL or similar reporting tools.
• Experience in fundraising, marketing or business development environments.

Our Values

At HFT, we are:

• Diverse – We celebrate individuality and champion equity, diversity and inclusion.
• Kind – Compassion guides everything we do.
• Positive – We focus on solutions and working together to achieve more.
• Visionary – We aim high and imagine what the best possible future looks like.

If these values resonate with you, you’ll fit right in.

What we can offer you

All Hft employees get access to the LifeWorks – the world’s biggest 24/7 colleague counselling and support service. It is completely free for all colleagues to use in complete confidence, whenever and however they want to access it.

• Access to a range of discounts on your favourite brands through Lifework
• Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status
• A contributory pension scheme & life assurance
• Free DBS check
• Find your place with us and change lives

You may have experience of the following: CRM Manager, Data and Insights Analyst, Fundraising Data Manager, Database Administrator, Donor Insights Manager, Marketing Database Manager, Analytics Manager, Data Operations Manager, Business Intelligence Manager, etc.

REF-225 499

​Are you an experienced and passionate fundraising professional ready to lead a busy team and make a meaningful impact?​

We’re looking for an Individual Giving Fundraising Manager to take the lead in delivering a varied and ambitious individual giving programme that generates both immediate and long-term income for our hospice. With new strategic investment backing our fundraising growth, this is an exciting time to join us and make a real difference.

​

In this role, you will oversee key income streams including committed giving, appeals, in-memory giving, legacy marketing and our Mid-Value Donor programme.

You'll be responsible for acquiring new supporters testing digital methods, nurturing existing relationships and developing insight-led donor journeys that maximise lifetime value while ensuring every supporter feels valued and connected to our cause. You’ll contribute to the development of operational plans, income targets and annual budgets.

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About You:

You’ll be a strategic thinker with a strong track record in individual giving, campaign management and team leadership. You’re driven by results but equally committed to delivering exceptional supporter care. You thrive in a collaborative environment and are confident managing multiple income streams with creativity and insight.

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If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you.

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Please note, the successful candidate will be an essential car user, therefore candidates must have a full driving licence and access to a vehicle.

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This post is offered on a full time basis, working 37.5 hours per week, our core working hours are 8.30am - 5pm. Part-time hours will be considered for the successful candidate. We also offer home working opportunities at St Catherine's, however, onsite attendance is expected.

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When you join St Catherine’s, you’ll be joining a supportive team all working towards a big ambition: that will be here for you through the joyful memories, final goodbyes and moments after. If that sounds like something you’d find fulfilling, please apply today.

​

Employees at St Catherine’s Hospice can enjoy a variety of benefits including:​

• 25 days holiday, increasing with length of service to 30 days + public holidays
• Option to buy or sell up to 1 week of annual leave
• Day off for volunteering
• Day off for moving house
• Blue Light Card
• Cycle to work scheme
• Eye test vouchers
• Generous Pension – Up to 9% employer contributions or honour of NHS pension
• Enhanced maternity/adoption pay
• Life Assurance – 4x basic salary
• Pay enhancement of unsocial hours
• Flu Jabs
• Counselling Offering
• Discounted Gym
• Schwartz rounds
• Wellbeing Supervision (aka clinical supervision)
• Career pathway and progression

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We are located in Grace Holland Avenue, Pease Pottage, Crawley, West Sussex RH11 9SL.​

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If you're ready to lead a passionate team and play a key role in the future of our hospice's fundraising success, we’d love to hear from you!​

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If you require any additional information or would like to discuss this role further, please visit our website.

Philanthropy Lead

CAP celebrates the value of diversity and our aim is for our workforce to be as inclusive as possible as well as representing the communities we serve. With this in mind, we welcome and encourage job applications from people of all backgrounds. We particularly welcome applications from candidates from black and ethnic minority backgrounds. We are committed to continue building an environment that embraces diversity and includes all.

Context

We are building a church-based movement against poverty, delivering the right messages at the right times to inspire action and support. Our goal is to strengthen the CAP supporter and church movement as we roll out our 2026 messaging: Poverty stops with us.

As a directorate, we call people to action. We invite members of the movement to:

• Get help

  • Access the help they need when they are facing or vulnerable to financial crisis.

• Give financially

  • Have abundant lives which generously share with others.

• Partner with us

  • Be actively involved in the end to UK poverty as a partner, coach, volunteer or client.

• Advocate for those in poverty

  • Belong to a shared vision that advocates for those most in need: a local and national movement.

• Prayerful discipleship

  • Become followers of Jesus, living a life of discipleship where we pray for those in need.

We are driven to raise the necessary funds and partnerships needed to achieve CAP's vision of transformed lives, thriving churches, and an end to UK poverty. We collaborate with other fundraising and communications teams to provide a fantastic and rewarding supporter experience.

Purpose

The Philanthropy Leads, reporting to the Head of Philanthropy, are responsible for inspiring new prospective, cultivating and stewarding high-value donors into greater involvement with Christians Against Poverty. They aim to draw supporters closer to the work we do, deepening their relationship and support of CAP. Income from CAP’s major donors is vital for the future expansion of CAP in the UK.

Each Philanthropy Lead may be allocated one or more area of Philanthropy engagement in order to specialise in, but will be expected to support in any area as required. Such areas include:

• Principle gifts

• Philanthropy prospecting and development

• Trusts and Foundations

Along with seeking direct support for the organisation Christians Against Poverty, there is also an expectation for the postholders to support the raising of funds for the wider movement, particularly for local Church frontline partners.

They themselves will be an experienced and confident relationship builder, communicator and fundraiser, cultivating relationships with high-value donors and partners to achieve ambitious targets.

Passion

Our supporters are more than donors, they are a crucial part of the work we do. We are passionate about ensuring our supporters feel connected, engaged, inspired and committed to tackling poverty in the UK through CAP. We want to give our supporters the best experience of Christians Against Poverty.

Role

Accountabilities:

Strategic Implementation & Fundraising

• Implementation of a strategic plan to significantly increase major donor income.

• Implement a comprehensive fundraising strategy for major donor income, aligned with CAP's overall strategic priorities.

• Execution of market research and competitor analysis to identify new funding opportunities and best practice in Philanthropic fundraising.

• Build strong relationships with key internal stakeholders, in order to identify points of engagement  and draft appropriate funding bids.

• Represent CAP at high-level events and conferences to build relationships with potential donors and partners.

Major Donor Development

• Manage a designated caseload of high-net-worth individuals or trusts, cultivating deep and meaningful relationships.

• Conduct face-to-face meetings, personalised communications, and bespoke stewardship plans to cultivate and steward major donors.

• Develop compelling restricted funding projects to attract major donor investment.

• Implement a donor recognition program to acknowledge and celebrate major donor support.

Philanthropy Team Membership

• A member of the Philanthropy Team of our Mission and Movement Directorate.

• Providing peer support and development with other members of the Philanthropy Team, fostering a high-performing and collaborative environment.

• Work with the Head of Philanthropy to set ambitious targets and KPIs for the postholder, ensuring they are aligned with overall fundraising goals.

• Ensure the timely submission of funding applications and effective stewardship of grant and donor relationships.

• Implement robust systems and processes for donor relationship management, data analysis, and performance tracking.

Impact & Reporting

• Ensure that the CRM is updated with engagements, proposal submissions and engagement plans in a timely fashion.

• Develop compelling narratives and impact reports that effectively communicate the impact of major donor support.

• Track and analyse key performance indicators (KPIs) to measure the effectiveness of fundraising efforts and identify areas for improvement.

• Provide regular updates on fundraising progress to the Head of Philanthropy.

Innovation & Best Practices

• Stay abreast of current trends and best practices in major donor fundraising.

• Implement innovative fundraising strategies, such as engaging new philanthropists, digital engagement, corporate engagement and high-impact events.

• Evaluate philanthropy activities with the rest of the team and the Fundraising Insight & Innovation team to develop a deeper understanding of supporters and identify new prospects, making data-informed decisions.

• Champion a culture of continuous learning and improvement within the Philanthropy Team.

• Create opportunities for supporters to engage at a senior level and deepen their relationship with CAP, working with the CEO and other senior staff.

Communications & Campaign Management:

• Plan philanthropy initiatives that in order to produce excellent bids, proposals, events, and reports, delivered on time and within budget.

• Coordinate with the Brand and Digital Engagement teams to align messaging and campaigns.

• Ensure philanthropy plans align with brand guidelines and fundraising regulations.

Measurable Outputs:

• Implementation of an annual philanthropy plan that contributes to the wider long-term fundraising strategy.

• Deliver assigned agreed annual income targets for philanthropy which may include:

  • Major Donor income

  • Trusts & foundations income

  • Corporate income

• Deliver key philanthropy targets including:

  • Number of major donor prospects engaged and converted to a managed relationship

  • % of major donor caseload met

  • Number of trusts applied to

  • Average gift size from major donors

Culture:

• Clearly live out and embrace the cultural values of CAP.

• Clearly demonstrate a heart and passion for the charity.

• Sincere acceptance, understanding and practice of the Christian ethos and purpose of the charity.

Other responsibilities include:
Being willing to pray with staff and fully engaged with our Christ-centred culture.

• Encouraging friends, family and other contacts to support the charity through the Life Changer program, and other fundraising initiatives.

• Attendance at CAP staff conferences.

• Completing all compulsory CAP training within given timescales.

• This role falls within the scope of the FCA’s conduct rules, and you will be provided with training as to how these apply to the role.  It is your responsibility to ensure that you follow these conduct rules.

The above job profile is a guide to the work you may be required to undertake but does not form part of your contract of employment. It may change from time to time to reflect changing circumstances.

Person

Education:

Essential:

• HND level or equivalent experience of critical thinking

Desirable:

• A relevant qualification in fundraising/marketing or equivalent in a relevant discipline (communications, sales).

Experience:

Essential:

• Proven track record of success in securing significant major gifts (5-6 figures) from high-net-worth individuals.

• Minimum 3 years of experience in high-value fundraising.

• Demonstrated ability to build and maintain strong, long-term relationships with high-net-worth individuals.

• Exceptional interpersonal, communication, and presentation skills.

• Strong strategic planning, analytical, and problem-solving skills

• Strong understanding of fundraising best practices and regulatory requirements.

Desirable:

• Experience of managing budgets for projects and campaigns.

• Knowledge of fundraising databases and CRM systems and Salesforce in particular.

Skills/ Abilities:

• A proven fundraiser who can inspire, influence and deliver results

• Strong negotiation and influencing skills, particularly in securing philanthropic support and building partnerships

• Excellent interpersonal skills to build strong and collaborative relationships with internal and external stakeholders

• Excellent and passionate written and verbal communication skills

• Highly organised and able to manage competing priorities

• Strong financial literacy, including experience managing budgets, tracking performance and forecasting income

• Able to analyse complex situations, identify challenges, and make sound, data-driven decisions

• A high level of emotional intelligence

Christian Commitment:

• The candidate must be able to give both verbal assent to and practical demonstration of Christians Against Poverty’s Statement of Faith and Core Values.

• Must be able to actively participate in prayer and worship, whether individual, small group or corporately, as an expression of their own personal faith and in line with CAP’s Statement of Faith.

All adults working in or on behalf of CAP have a responsibility to safeguard and promote the welfare of children and adults. This includes: 

• A responsibility to ensure a safe environment in which CAP services can be delivered. 

• Identifying children and adults where there may be safeguarding concerns.

• Following the CAP Safeguarding policy in addressing any concerns appropriately.

The charity is rapidly scaling up, recently doubling its annual support to £6 million. Degrees has partnered with leading climate change funders and research partners including the Quadrature Climate Foundation, Open Philanthropy, Crankstart, Navigation Fund, Outlier Projects, LAD Climate Fund and UK Advanced Research and Invention Agency (ARIA). Transparency of funding is essential to our work. We do not accept support from anonymous donors or funding from the fossil fuel industry. Fundraising for the organisation has been led by the Founder and CEO, Chief Operating Officer (COO), Chief of Staff, and the Chair of the Trustees with the support of an experienced Senior Philanthropy Advisor.

We now seek a full-time team member to build on this base. Reporting to the COO, and working closely with senior staff and the Chair, the Development Manager will support high‑performing fundraising that secures multi‑year, diversified funding. He / she will also introduce robust processes for pipeline management and donor stewardship and manage the complete donor lifecycle (from identification to cultivation to solicitation and stewardship) of a portfolio of top prospects. The post holder will receive initial onboarding support from the Senior Philanthropy Advisor. As fundraising grows, the team may expand in the future.

Initial priorities include expansion beyond the current donor pool, with a strong push to identify and engage new funders, and putting in place the systems (CRM, reporting cadence, key performance indicators) to support growth at scale.

As this is a new role, responsibilities are expected to evolve but some key items will include: 

Strategy & planning 

• Work with the CEO, Chief of Staff, COO, Senior Philanthropy Advisor, programme staff and the Chair of the Trustees to help develop and implement a multi-year fundraising strategy aligned with organisational objectives;

Pipeline development & new opportunities 

• Manage the fundraising pipeline, guiding the ongoing fundraising activities of senior staff and the Chair;
• Research and identify new funding opportunities from trusts and foundations, government funders, and multilateral donors in the development and climate sectors on an ongoing basis;
• Reach out to networks of donor advisors and established relationships for referrals;
• Initiate and manage contact with funding opportunities; 

Grant writing 

• Draft and coordinate the preparation and submission of grant proposals;

Donor stewardship & reporting

• Maintain excellent relations with existing funders by keeping them informed on charity and sector updates, inviting them to events, and ensuring the delivery of annual reports and notices;
• Ensure and manage ongoing formal grant reporting on behalf of the organisation;

Events & engagement 

• Often working with partners, plan and deliver fundraising events for existing and potential funders, particularly in the UK and US;
• Manage invitation lists, track attendance and ensure bespoke follow–up to attendees;
• Assist in the design of events that will inspire and engage funders while involving Southern experts in the Degrees research community;
• Coordinate all fundraising outreach and related programming for the Degrees Global Forum (a conference to be held in 2027); 

Processes, systems & administration

• Create and implement structured processes across the entire fundraising and donor lifecycle;
• Develop and track KPIs, providing regular reports to senior staff and the Trustees;
• Be responsible for fundraising data, contacts and administrative records.