Customer experience lead jobs in gants hill, greater london

Can you help a community organisation reach its potential?

This is an exciting opportunity for a trusts and foundations fundraiser with some experience to shape a new role. The post offers an attractive balance between having the autonomy to work on your own initiative, whilst working closely (and receiving full support from) the CEO,  who is also an experienced fundraiser and member of Chartered Institute of Fundraising. 

You will be responsible for applying for grants for the varied work of the charity and managing relationships with a portfolio of existing funders.  You will work with the CEO to contribute to and shape the organisation’s fundraising strategy, which is likely to involve diversifying our funding strategy into additional types of fundraising. This post would suit a competent trusts and foundation fundraiser with a few years’ experience, who is looking to diversify their fundraising experience into other areas of fundraising (e.g. individual donations, community and event fundraising, or corporate) and grow with this new fundraising department. 

Ascension Community Trust (ACT) is a busy and much-loved local charity. Our current focus is on reducing poverty and improving the health, education and opportunities for the residents of our community.

As a Trusts & Foundations fundraiser you will be responsible for fundraising for a range of ACT’s community projects including Newham District Foodbank (A Trussell Trust foodbank delivered by ACT and two community partners), welfare benefits advice, immigration advice, ESOL classes, work with adults with learning difficulties,  as well as  work with children, young people and their families. 

The role is based in Custom House, Newham, but would be open to homeworking/ hybrid working by negotiation.

We are looking for a capable and creative Content Coordinator to join our Marketing and Digital team. This is a crucial role, working across our digital channels to deliver ongoing communications and create content. You will be comfortable writing for different channels, formats and audiences, able to adapt your approach according to what’s needed. As a team, we cover a wide range of activities, and every day is different. You could be going from working on video editing one moment, to building an automated email campaign or preparing content for Instagram the next. 

The Content Coordinator manages operational and administrative activity for the content team, ensuring that things run smoothly. You will have responsibility for our content calendar, managing the shared inbox and coordinating requests from staff. You will work closely with all Marketing and Digital team members, as well as with colleagues from across the RCR, helping to deliver effective and engaging communications. 

What you’ll do

• Manage the day to day operations of our email platform, helping to develop new opportunities, build workflows and analyse engagements.
• Help to develop and deliver compelling content for our social media channels.
• Optimise and improve website content, ensuring consideration of SEO and UX.
• Edit and deliver video content for our channels, alongside other digital assets.
• Provide critical operational support for our channels, content planning and the wider team. 
• Work with colleagues across the organisation in building high quality, engaging content for audiences, using insight to drive decision making.

What you’ll need

• An interest in creating digital content that inspires, motivates and engages our audiences. 
• Excellent communication and copywriting skills, with an understanding of how to adapt your approach to suit different audiences. 
• Experience in using bulk email platforms and content management systems
• Experience in writing and creating content for social media and websites
• An interest in using audience insight to inform communications
• Ability to multitask and manage a busy workload

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

The role is a key part of the Doctors of the World (DOTW) UK Policy and Advocacy team, contributing to the implementation of our three-year strategy and maximising the impact of our policy and advocacy function. The team focuses on influencing UK health and migration policy, improving access to NHS services for minoritised communities and populations and strengthening the right to health in the UK.

The post holder will play a critical role in ensuring DOTW UK’s advocacy and influencing work is informed by our service users’ experiences and seeks to bring about the changes they want to see. To this end, the role will lead work with DOTWs expert by experience group, liaising and coordinating different engagement activities, identifying co-production opportunities and supporting members of the group to meaningfully participate in the organisation’s advocacy work and drive change.

Those with lived experience of migration, the asylum system, homelessness, or exclusion from health services are encouraged to apply. 

We are recruiting for this role on a rolling basis; we will review all applications on receipt and invite applicants that meet the minimum requirements to interview. 

The successful candidate will join our busy Governance team, reporting to the Head of Governance and working closely within a core team of two officers and two senior officers. 

As a Senior Governance Officer, you will provide high quality governance support to the senior executive, Board and Committees as well as other stakeholders across the Fund engaging pro-actively with other teams and stakeholders across the Fund.  You will have a good understanding of governance in the public or voluntary/charity sector and be able to quickly familiarise yourself with the Fund’s complex governance framework.  You will be expected to use your knowledge and judgment to provide prompt and high-quality advice and feedback. 

You will show leadership in identifying, implementing, and maintaining effective governance processes and best practice, bringing changes where needed. 

A team player you will take pride in your work and the work of the Governance team. 

Day to day responsibilities will include:

• You will work strategically, managing complex meeting schedules and governance processes. 
• You will be attentive to the needs of the business and be customer focussed.
• You will ensure Fund governance processes and procedures are proactively and effectively managed and supported.
• You will establish strong networks across the Fund to ensure you understand and respond to the needs of stakeholders.
• You will be able to write clear information and minutes in a prompt manner.
• You will be recognised across the Fund as a reliable resource on governance matters, providing guidance and support as needed.
• You will be expected to manage your workload effectively, work autonomously, and consistently deliver high-quality outputs under tight deadlines.
• You will provide advice to Governance Officers and support their development.
  
  The ideal candidate:

• You will have experience of working in governance, or a governance-related position. 
• You will be reliable, highly responsive, flexible and maintain high attention to detail and pro-actively identify and address gaps.
• You will be able to manage multiple priorities, handling complex schedules, and ensuring that all tasks are completed efficiently and on time.
• You will have excellent communication skills to convey complex information clearly and concisely, both in writing and verbally, to a range of customers including senior stakeholders.
• You will be experienced and skilled in writing quality meeting minutes promptly after meetings. 
• You will have the ability to work well in a team environment, collaborating effectively with colleagues to achieve common goals.

The role is hybrid and UK based. However you will be able to travel to London for team’s meetings and occasionally to other locations within the UK to support governance meetings when required. 

Interview Date: 27th May onwards - two stage - online/face to face

Location: UK - Hybrid working with a requirement to occasionally travel to the London office and other locations in England and across the UK to support meetings when needed. Work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown

On application, please align your supporting statement to the criteria below

Essential criteria

• Demonstrate a good understanding of governance processes and requirements through prior experience working in a similar role in the public or voluntary/charity sector.
• Have strong communication skills, verbal and written, and excellent organisational skills.
• Have experience in supporting and engaging with senior stakeholders, with the ability to show initiative and lead in some areas of work.
• Demonstrate a proactive and adaptable approach and the ability to think innovatively to solve problems.

Desirable criteria

• Knowledge of public sector governance and environment.
• Experience in working collaboratively within a team and supporting others.
• Understanding of project management.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

*Please note - interviews for this role will be held on Thursday 5th and Friday 6th June

Job specification

Team: Fundraising

Location: Hybrid – at our office (Argon House, Argon Mews, London SW6 1BJ) and remotely at home. Required to be in the office at least 2 days per week, including Wednesdays (all-staff office day)

Duration: Permanent (with six months’ probation)

Reporting to: Senior Fundraising Manager

Hours of work: 35 hours per week, Monday to Friday

Salary: £29,060 - £32,700 depending on experience

Overview of the role

As the Fundraising Officer, you will play a key role in delivering a range of fundraising appeals and our individual and regular giving programmes. This position also provides plenty of variety and the opportunity to support and develop skills across several income streams. The Fundraising Officer will work collaboratively with the Fundraising and Communications teams and closely with the Senior Fundraising Managers.

 What you will do as part of our team

Fundraising activities

Individual Giving

· Manage the regular giving programme by implementing a rolling 12-month plan of meaningful touchpoints to deepen relationships

· Develop and implement a plan to encourage increased giving and recruit new regular donors with personalised cultivation and stewardship

· Maximise engagement and retention of individual supporters (giving at a lower to mid level) by prompt thanking, excellent stewardship and building effective donor journeys

Fundraising Appeals

· Manage Glass Door’s direct marketing appeals including our flagship annual Christmas appeal – taking the lead on the direct mail and email campaign

· Lead on content development, and implementation of donor segmentation based on giving history, preferences, and engagement levels

· Work closely with the Communications Team to deliver a robust communication plan – actively taking part in the case studies, content creation and digital campaign plans (social media and website)

· Create and implement a follow-up communication plan to thank donors and provide updates on the impact of their contributions

· Undertake evaluations of each appeal’s performance metrics and donor responses to refine future appeals

Fundraising support

· Monitor the Fundraising inbox and respond promptly to ad-hoc queries from individual donors or prospects

· Support the Senior Fundraising Managers with research into current and prospective donors, and compile information to support funding applications and reports

· Thank and steward in-memoriam gifts

· Support the wider team at events e.g. Sleep Out, Christmas Carols and other supporter events

· Opportunity in due course to work towards managing a small portfolio of trusts, foundations and other grant-making bodies which would involve drafting applications and meeting reporting requirements (depending on interest and aptitude)

Fundraising Administration

· Create and update donor records as required on Access Charity CRM database , ensuring relevant records are kept up to date, accurate and consistent at all times.

· Work with Finance and the Income Processing Assistant to ensure accurate and timely processing of donations, including scanning cheques, coding bank transfers and web donations, entering details in the CRM database, banking cash, setting up Direct Debits and acknowledging/thanking donors via email or post.

· Ensure all fundraising activity is compliant with relevant charity and statutory legislation, and the Fundraising Code of Practice

Person specification

Essential

Knowledge and Experience

· Demonstrable experience in a fundraising role

· Understanding and experience of developing and stewarding supporter relationships

· Experience of project management

· Experience of using a fundraising database to segment and select data, produce reports and analyse information

· Experience of copywriting to produce fundraising letters and other materials

Skills and aptitudes

· Strong research, analysis and numeracy skills

· Excellent attention to detail, taking pride in work at all times

· Excellent verbal and written communication skills with a professional telephone manner and the ability to adapt style appropriately

· Ability to work under pressure, manage time effectively and prioritise a varied workload

· Strong interpersonal skills and the ability to build relationships with a wide range of people from a variety of different backgrounds

· Competent IT skills in standard Microsoft packages (Word, Excel, PowerPoint and Outlook) and CRM/supporter databases

Personal attributes

· A confident self-starter with a positive approach who takes the initiative to get things done

· Highly organised with an ability to prioritise and work independently through a calendar of deadlines and goals

· Able to work collaboratively within a team, as well as with different colleagues from across an organisation

· Being compassionate, insightful and sympathetic to the challenges faced by people experiencing homelessness with a passion to help improve their lives

· Willingness to work flexible hours occasionally, for example at evenings and weekends

Desirable

· Experience of project managing direct marketing activities and campaigns.

· Experience of working with Mailchimp and Access Charity CRM

· An interest in developing skills and securing income from trusts and foundations

Contract:  Permanent, full time 

Salary:  £37,368 - £43,451 per annum + £3,954 London Weighting Allowance  

Location: Hybrid, office days based at Victoria 

Closing date:  Sunday 25 May 2025

Interview date:  w/c 2 June 2025 

We’re looking for an experienced and proactive Estates and Facilities Business Partner to help us maintain a safe, efficient, and welcoming estate across all Blue Cross sites. You’ll ensure our properties are fit for purpose—supporting great care for animals, proud workplaces for our people, and confidence for our supporters. 

More about the role

At Blue Cross, we are committed to the welfare of animals and the people who cherish them, providing essential care, services, and support to both pets and their owners. This includes veterinary care, rehoming services, fostering support, education for pet owners, and pet loss support services, all aimed at helping pets and people to thrive together. 

In this key role, you’ll work with local teams to plan, manage and oversee both proactive and reactive maintenance projects, ensuring works are delivered safely, professionally, on time, and within budget. You’ll also advise and support colleagues with property-related matters, from compliance and safety to improving sustainability and service delivery. 

You’ll manage contractors, support health and safety compliance, lead minor refurbishments, and oversee maintenance budgets. Where appropriate, you’ll also line manage site-based facilities staff and play an active role in driving improvements and ensuring our estate presents the best face of Blue Cross. 

We’re looking for someone with strong project management skills, sound technical knowledge of building maintenance and compliance, and the ability to build positive working relationships across a dispersed organisation. You'll be customer-focused, well-organised, budget-conscious, and motivated to make a difference to the environments where we care for pets and people. 

You will be needing to occasionally travel to our veterinary hospitals in Victoria, Hammersmith, Merton and Grimsby.  

Want to know more? We’ve attached the full job description for further details. If you have any questions or need additional information, please don’t hesitate to contact us. 

About you

We are seeking a proactive and customer-focused Estates and Facilities Business Partner to become the visible face of our Estates and Facilities team. In this key role, you will work closely with teams across the organisation, regularly engaging through a variety of communication channels to understand their needs and deliver effective, practical solutions in line with agreed service levels. 

You will bring a flexible and responsive approach to your work, adapting to changing priorities while maintaining a strong focus on delivering results. While you will be a collaborative team player, you must also be self-motivated and capable of working independently without supervision. A strong customer focus is essential, as is a commitment to providing an excellent service experience across all touchpoints. 

In this role, you will need to be cost-conscious and able to evaluate the merits of different solutions to ensure value for money. Attention to detail is vital to ensure that programmes of work run smoothly and budgets are accurately maintained. You should feel confident managing multiple tasks at once and be comfortable switching between them as needed. 

We are looking for someone who is proactive and passionate about enhancing our working environments and ensuring that our properties reflect the professionalism and values of Blue Cross. If you enjoy building relationships, solving problems, and making a tangible difference to how an organisation operates, we’d love to hear from you. 
 

Essential Qualifications, Skills, and Experience 

• Sound working knowledge of buildings, including mechanical and electrical aspects 
• Knowledge of facilities management 
• Excellent communication skills both verbal and written 
• Excellent customer service skills 
• Strong analytical and problem-solving skills  
• An understanding of budgeting and experience of monitoring spend and reporting against budgets 
• Experience of working to tight deadlines 
• Experience of line managing members of staff and ensuring they fulfil their roles and are well supported 

Desirable Qualifications, Skills, and Experience 

• A formal qualification (such as an appropriate IWFM, HND, surveying or similar) 
• A formal qualification in Health & Safety, such as IOSH Managing safely 
• Accredited Project Management qualification 
• Previous experience of CAD based systems 
• Relevant construction trade qualification/experience  

How to apply  

Click the apply button below and complete the online application process before the closing date on Sunday 25 May 2025. 

We reserve the right to close this vacancy early should we receive an overwhelming response.  

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today.  

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.  

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers 

Purpose of the job

Working across the Network Delivery Department, you will support the efficient day to day administration and co-ordination of the teams. You will play a critical role providing administrative and co-ordination support for the Network Delivery Department ensuring we have strong processes and ways of working to deliver our ambitious goals. You will support individual project teams to deliver specific work streams to help us enable all young people to thrive.

Key responsibilities

Provide administrative and coordination support to the Network Delivery Department to ensure the smooth running of the Department. This includes but is not limited to:

• Support the implementation of new systems and processes across the Department and ensure all are kept up to date

• Maintain team and departmental inboxes and provide first point of contact for enquiries, working across the team to ensure efficient communication and stakeholder satisfaction

• Provide logistical and administrative support to Project Managers relating to the delivery of our youth work programmes and activities with our networks

• Administrative duties including scheduling meetings, minute taking and booking venues/ catering

• Coordinate logistics for the delivery of events and public affairs activity related to the department

• Support ongoing work on departmental process improvement and new filing systems on SharePoint

• Manage and maintain databases and CRM; champion CRM use across the department

• Maintaining budgets, as appropriate

• Booking and arranging travel for young people participating in our programmes

• Manage departmental meetings and support with arranging team away days

• Managing the creation of a range of project documents using Word, PowerPoint, Excel, Access and other software packages

• Support the development of marketing and communications materials

Who we are

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes.

UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people. To find more about us and how we make an impact, please visit UK Youth Website.

Why work at UK Youth?

UK Youth is a leading charity that exists to ensure all young people are equipped to thrive and empowered to contribute at every stage of their lives. We work with others to ensure that the youth sector is strengthened, supported, and that provision is youth-led, evidence-informed and delivers high-quality outcomes. UK Youth plays a unique role in addressing; the lack of investment in the youth sector, the lack of cross-sector understanding in how youth work makes a difference and the limited opportunities to embed effective solutions. These factors lead to mass inequality of access to youth services for young people.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: 26th May 2025 @ 11:59pm (midnight)

Interview Dates: 3rd June 2025

Provisional Start Date: 7th July 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.

Are you passionate about creating impactful events and driving fundraising success? We're looking for an Events Manager, to develop and deliver innovative products and propositions that engage and mobilise individuals to fundraise for BHF.

As the Event Manager, you will oversee the development and end-to-end delivery of our product portfolio. This includes planning, marketing, the online journey, stewardship, on-the-day delivery, and evaluation.

Key areas of focus: 

• AJ Bell Great Run Series Partnership (60%):
  • Lead the delivery of BHF's official charity partnership with the AJ Bell Great Run Series 2025.
  • Collaborate with AJ Bell, Great Runs Company, and BHF teams to maximise fundraising, brand visibility, and PR opportunities.
• Virtual and Mass Participation Growth (40%):
  • Support the Product Delivery Team in driving growth and innovation.
  • Work with the Senior Product Manager to develop new products and enhance the existing portfolio.
  • Focus on product optimisation, life cycle management, exit strategies, and new product development to maximise ROI.

You'll effectively collaborate with other expert functions across the organisation is to ensure that activities are well planned, and project managed to meet/exceed financial and non-financial targets.

About you

As our ideal candidate, you bring experience of strategically developing and delivering mass participation events and activities to achieve growth ideally within a fundraising capacity.

With an excellent understanding of marketing techniques (especially digital) and knowledge of a broad range of innovative fundraising activities and principles, you have experience of managing and developing a diverse product portfolio. Using customer, market and financial data and insight you can make decisions to drive long term growth.

A strategic thinker with expertise managing commercial projects who can achieve objectives through analytical insights. You are agile and responsive to both internal and external factors with a knowledge of new and emerging technologies and trends in the events fundraising space. You also have the ability to interpret customer, market and financial data and insight to inform recommendations.

An excellent communicator and project manager, comfortable with juggling multiple, often conflicting priorities you'll work in matrix style across two key areas of the team.

Working arrangements

This is a 12-month fixed term contract. 
 
This is a blended role, where your work will be dual located between your home and our London office.

At BHF we believe in the power of being together, so our colleagues on hybrid contracts can expect to spend some time in their office, at least one day each week, on average. 

This position involves travel throughout the UK and occasional weekend working for event delivery (approximately 5 weekends per year). Time Off In Lieu (TOIL) will be provided for weekend work.

Interview process

Interviews may be be held over Microsoft Teams and are planned for 3rd and 4th June 2025. 

How to apply 

It’s quick and easy to apply for a role at the BHF. Just click on the apply button below to be redirected to our career site. All you’ll need is an up-to-date CV and a supporting statement, outlining your interest in the role and how you meet the role’s criteria.

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team on a part time basis (17.5 hrs per week, covering a minimum of three days per week)

​​As a key part of our fundraising efforts, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year.​

​Key Responsibilities:​​

• ​
  • Generate income across a range of community fundraising initiatives and events ​
  • Steward supporters to help drive the charity’s fundraising activities and growth 
  • ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
  • Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​​

Requirements:​​

• ​
  • At least one year of fundraising experience, with a proven track record in income generation​
  • ​Strong experience in supporter stewardship​
  • ​Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
  • Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure ​

This is a fantastic opportunity to make a tangible impact and help us to grow our supporter base across Suffolk and Norfolk. ​

​If you’re looking for a rewarding challenge, we would love to hear from you!

​​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.

​We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Job Title: Marketing Manager

Location: Remote

Hours: 35 hours per week
Salary: £45,000

Contract: Permanent

Interviews will be held on 27th May via Teams

What we are looking for:

A skilled marketing professional to join our team and help us improve our brand awareness and reach our target audiences. We’re a charity that delivers services locally but has a national impact and this role will help us grow our reach nationally while supporting the wider team in connecting with our audiences at a more local level.

We’re looking for someone who can put strategy into action and, importantly, track performance. You’ll have experience in line management or have led a similar-sized marketing team, so you’re comfortable providing support and guidance to develop people and help them achieve their KPIs. As a small team, you’ll be comfortable being hands-on and able to deliver impact with limited resources.

You’ll take the lead on developing concepts for campaigns to achieve our goals and support your team to deliver projects that optimise and improve our channels. As a creative thinker, you’ll know what makes compelling content. As you keep up with marketing trends and use data insights, you’ll know when to shift strategy to drive channel performance. You’ll be responsible for our estate of digital assets and you’ll manage the day-to-day relationship with our digital agency. You’ll work with them to ensure we’re making the most of our Google Ad grant and that our website is optimised.

Passionate about accessibility you’ll use your marketing skills to co-produce campaigns and content with our lived experienced experts that help encourage people to join our services, work in our teams and advocate for the rights of the people we support.

Key Purpose of the Role:

To develop and lead marketing strategies and plans to support our organisational aims

Essential Criteria

To thrive in this role, you must have:

• Previous experience in a marketing role
• Line management experience where you’ve supported someone to meet objectives and KPIs
• Adept at using data and insights to devise effective strategies
• Experience of delivering marketing, digital and communications campaigns
• Experience of delivering against and reporting on KPIs
• Demonstrable experience of SEO, PPC, social media and email marketing
• Strong knowledge of GA4
• Proven track record in utilising paid channels, including Google and Meta Ads
• Excellent interpersonal skills with the ability to manage the needs of both internal and external stakeholders
• Experience of managing multiple projects whilst still meeting deadlines
• Excellent problem-solving skills with the ability to develop creative solutions with limited resources
• A flexible approach to working and a willingness to support colleagues across the organisation
• Alignment with United Response’s values and a commitment to delivering our vision and mission

Desirable

• Experience of working in a marketing or communications role in social care
• Experience of the management and development of brand strategy
• Experience leading and coaching a similar sized team

Benefits

At United Response, we recognise and reward your contribution with:

• Annual Leave: 25 days of paid leave plus 8 bank holidays (pro-rated for part-time roles).
• Career Development: Fully funded training and recognised qualifications.
• Financial Security: Pension and life assurance benefits, alongside enhanced maternity and paternity pay.
• Wellbeing Support: Free access to occupational health, physiotherapy, and counselling services.
• Recognition Programs: Celebrate achievements through our UR Stars Recognition Scheme.
• Discounts: Savings at over 3,500 retailers via our online shopping platform.
• Travel Support: Season ticket loans for commuting.
• Referral Incentives: Rewards for introducing friends to our team.

About Us

United Response is a leading national charity, passionate about empowering individuals to lead fulfilling lives. We are committed to promoting independence, inclusivity, and equality for all, breaking barriers to ensure everyone can live, work, and socialise in their communities.
Our core values Creativity, Strength, Honesty, Responsiveness, and Unity drive everything we do.

Equal Opportunity Employer

As a Disability Confident Leader, United Response is committed to creating an inclusive recruitment process. We guarantee interviews for disabled applicants who meet the minimum criteria. 

This is a great opportunity to join the unique RCJ Advice - Citizens Advice & Law Centre. We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales.

This new role will take overall responsibility for these two court-based offices and the front-line aspect of these services. The role will manage a team of up to 3 employees, and will recruit volunteers, to deliver the work.

The main aims of this aspect of our operations are:-

• Providing a high quality first point of contact and initial triage service online, by email, telephone and in-person
• Providing an efficient and well-managed service between clients and in particular our volunteer solicitors
• Taking responsibility for our two offices to ensure they operate practically and safely for staff, volunteers and visiting clients
• Developing more efficient and technology-based solutions as to how to  run our front of house and triage service
• Having oversight of data collection at this initial triage stage 

Crisis is the national charity for people experiencing homelessness. In 2024 we embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.

Location: 330 Mare Street, London, E8 1HA

Hours: 40, five days over a seven-day rota

About the role

We are recruiting for an Assistant Shop Manager to join a busy and creative team in Hackney. You will join an exciting team and collaborate to build a group of volunteers from all walks of life, raising money to fund Crisis’ work ending homelessness. We are bold with a culture of continuous review and improvement, where we try new things, take risks, and sometimes fail. There will be numerous opportunities to improve our team’s effectiveness. Your voice will count!

We also work closely with local artists and universities. We’d love you to bring your own ideas, along with your experience of fashion, retail and current trends, to this role. You will have opportunities to build your own skills and career progression through training and development – many of our shop managers were promoted internally. Ensuring our recruitment practices are as equitable as possible is our number one priority so we are looking for someone who advocates for others and challenges injustice.

You will be primarily based in the Hackney shop, but you may be required to travel to other shops within London 1 & 2 on a short-term basis.

About you

To be successful in this role you will have retail experience at a supervisory level alongside a genuine interest in charity retail. You will be keen to build your people management skills including working with Crisis members. We are particularly interested in meeting candidates with an interest or background in visual merchandising, although this is not essential. You will be committed to Crisis’s values and mission to end homelessness.

You may have experience in: assistant shop manager, assistant store manager, shop supervisor, store supervisor, charity shop manager, retail manager, charity retail

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Thursday 15 May 2025 at 23:59.

Can I use Artificial Intelligence (AI) technology for my application?

We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Marketing Coordinator, Membership Loyalty & EngagementSalary: £31,200
Hours: Full time
Contract: Permanent
Location: King's Cross, London N1C (Hybrid)

Who are we?

Art Fund is the UK’s national fundraising charity for art. We give grants to help museums, galleries, historic houses and public arts organisations to acquire objects for their collections, to share them with as many people as possible, and to support research and training for museum professionals. We are supported by our growing membership of 135,000 through the National Art Pass, as well as the generosity of many individuals, trusts and foundations.

The role

We are looking for a Marketing Coordinator to play a crucial role in delivering first class marketing strategies to drive satisfaction, increase revenue and develop lasting engagement for Art Fund's membership (The National Art Pass). This is an exciting opportunity to join the membership team at one of the UK’s leading arts organisations and play a key role in achieving Art Fund’s core mission of helping museums and people share in great art and culture. You will be data & insight driven marketer with experience in customer retention, coordinating multi-channel loyalty programs and building customer journeys via email-marketing tools. You’ll also be responsible for crafting engaging copy that brings members along every step of our charitable proposition, inspiring connection, trust and action.

As a key member of the National Art Pass marketing team, you will be instrumental in:

• Marketing strategies across online and offline channels that maximise retention rates of the National Art Pass
• Supporting a programme of activity that promotes Art Fund’s charitable message to increase membership loyalty and to generate income via regular giving and fundraising initiatives
• Ensuring the delivery and smooth running of marketing automation membership journeys to support all areas of the membership cycle from onboarding and renewals right the way through to lapsed and win-back programmes
• Developing assets and experiences that add-value to our diverse membership, creating engaging communications that showcase what’s on at museums across the UK
• Coordinating membership e-comms and digital services including defining customer journeys, writing copy and forward planning of email content and regular reporting on results
• Collaborating with internal teams such as the Design, Content and external agencies / suppliers to create marketing assets that reflect Art Fund’s brand identity

The ideal candidate will have experience in customer retention, loyalty program management and CRM. Your role will involve using data, audience insights to drive marketing strategies as well as close collaboration with internal and external stakeholders to drive the best possible membership experience. This is a fantastic opportunity to make an impact in support of Art Fund's charitable mission as part of the membership team.

Key Employee Benefits

• Generous Annual leave – 25 days annual leave and bank holidays, with additional non-contractual office closure dates at Christmas.
• Free National Art Pass (NAP) – for yourself and another person of your choice.
• Free Entry to Exhibitions
• Life Assurance – cover for up to three times your basic salary.
• Season Ticket Loan
• Pensions – Eligible employees are enrolled into the scheme with the exception of those who have contracts of three months or less. Art Fund contributes 8% of the basic annual salary during the first six months of employment or until probation is successfully completed, whichever is the later. At that point the contribution is increased to 10%.

This post is London-based. We have a hybrid working model of minimum 2 days per week (for full time staff) at our King’s Cross office (2 Granary Square, London N1C 4BH).

Closing deadline: 23.59 on Monday 26 May 2025

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We are committed to building our team and trustees from the broad range of backgrounds and experiences across the UK, valuing difference and diversity, and building a workplace based on shared values of equality and mutual respect.

We have ambitious plans for the future and will be holding ourselves to account and putting our principles into action, as we all work together to help bring about positive change and a fairer future for everyone. We therefore want to encourage applications from all races, ages, religions and sexual orientations, as well as parents, veterans, people living with any kind of disabilities and any other groups that could bring diverse perspectives to our organisation.

Non-UK nationals will require current and valid permission to work in the UK.

Please note that any suspected use of AI in relation to answering sift questions will be marked down.

No agencies please.

Our London, South-East & East Region has a new opportunity for an Executive Officer. You will be responsible for supporting effective grant-making across the region, helping us to distribute over £130m to good causes throughout the region.

As an Executive Officer, you’ll be part of a driven and passionate team, led by a Senior Head of Regional Funding. Within the team there are 2 Senior Grant Making Managers, 10 Funding Managers, 40 Funding Officers as well as 1 other Executive Officer. You will report into a Funding Manager and work both remotely and be based for some of the time in the London Office (located near King’s Cross Station). There will be some occasional travel to other locations across the region throughout the year. 

Organising will be at the heart of your role and you will be in regular contact with the team across the region. The key duties of the role include:

· Supporting the Senior Head of Regional Funding, managers and their teams.

· Administration of our grant making database using Salesforce.

· Diary management for Senior Head of Regional Funding and Senior Managers.

· Organising, supporting and minuting a range of regular online and meetings face to face.

· Responding to customer enquiries made to the region.

· Supporting teams with stakeholder engagement.

· General administrative and facilities support.

 The role is London based and there will be an expectation that Executive Officers will be based in the office around 2 days a week.

Interview Date: Week commencing 9th June – Virtual, one stage process

Location: Hybrid, flexible working, London based, Office - circa 2 days per week

On application, please align your supporting statement to the criteria below

Essential:

· Excellent organisational skills and attention to detail with the ability to plan and proactively manage competing demands.

· Excellent verbal and written communication skills.

· Experience of working in a customer facing role and working in a team.

· Good IT skills, including Microsoft Office.

· Ability to collate information to produce accurate meeting minutes.

Desirable:

· Ability to handle sensitive information with discretion and sensitivity.

· Previous voluntary or work experience in the charitable sector.

.       Diary management experience.

Equity, Diversity and Inclusion 

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed. 

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)