Customer experience lead jobs

We're looking for an organised, confident and resilient Senior Information Governance Officer to join our Performance Team located at our Head Office in Islington.

£42,000.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

The role will be 7 hours per day, Monday to Friday.

Applicants should attach a cover letter to their CV that demonstrates how their skills and experience will meet our requirements and add value to the team. Please note: those who use AI to generate their covering letter will be rejected.

Interviews will be held between 8th and 10th October 2025.

We offer hybrid working with a minimum of two days per week based in the office.

What you'll do:
- Maintain and update the Look Ahead's Information Asset Register, RoPA and other key governance documentation.
- Support the Information Governance Manager in delivering the annual work programme and reporting to the Information Governance Group.
- Conduct audits and risk assessments of data processing activities and ensure appropriate controls are in place.
- Lead on the implementation and monitoring of information governance policies and procedures across the organisation.
- Monitor compliance with Look Ahead's IG policies and relevant legislation, escalating issues where necessary.

The postholder will
- Work in accordance with Look Ahead's Code of Conduct and equal opportunities policy
- Perform other reasonable duties commensurate with the role.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
- Have effective communication skills and a positive approach
- Enjoy working as part of a small team but able to work on their own initiative
- Be willing to learn and keen to improve and embed robust IG processes throughout Look Ahead
- Be prepared to travel to different services to provide support and monitor compliance

What you'll bring:
Essential:
Skills
- Close attention to detail
- High level of accuracy in their literacy and numeracy
- Effective communication skills
- Good IT skills
- Ability to manage competing demands, prioritise and meet deadlines
- Ability to work on own initiative and exercise own judgment with discretion
Experience
- Previous information governance experience
- Handling data subject requests and applying exemptions when appropriate
- Managing personal data breaches
- Supporting managers to complete DPIAs or legitimate interests' assessments
- Experience of dealing with complex and confidential issues
- Developing and delivering information governance training
- Maintaining accurate records and logs

Desirable:
Skills
- Data Protection Practitioner qualification
- Evidence of continuous professional development
- Intermediate skills in MS Office applications e.g. Word, Excel, and PowerPoint

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job description

Job title: Service Coordinator 
Contract Type: Employed, permanent 
Hours: 17.5 per week (0.5 FTE) - term time only 
Blended working: Office (Cambridge)/Home based with travel across Cambridgeshire 
Salary: £12,737 per annum (£29,700 FTE) 
Start: November 2025

We are looking for an enthusiastic and committed professional to join Blue Smile’s friendly office team as our Service Coordinator.

About Us
We provide specialist wellbeing and arts based mental health support and therapy in local schools across Cambridgeshire.

We help children struggling with anxiety, grief, anger and other emotional problems so they can enjoy happier childhoods and build brighter futures. 

The children we support are at the heart of everything we do and we’re proud to take a whole school approach to our work.

About the Role
You will manage the delivery of Blue Smile services to schools within one or more geographical areas across Cambridgeshire – Cambridge City, West Cambs, East Cambs, Peterborough or Fenland. We are particularly interested in hearing from candidates who wish to work in the Peterborough area.

You will work closely with the other Service Coordinator to ensure that high-quality, safe and effective services are delivered to children.

You will use your organisational and administrative skills to support a pool of self-employed therapists and facilitators; providing induction, case allocation, risk management, safeguarding, and reflective practice so that they are able to deliver clinical work to a high standard.

The Service Coordinator will use their therapeutic knowledge and experience and excellent interpersonal skills to collaborate with the wider Blue Smile team; working with the Fundraising team to promote Blue Smile to local organisations, the Data & Evaluation Lead to support the collection of service information, and the Clinical Services Manager to develop our services and promote them to schools.

This is an exciting time for Blue Smile, as we continue to grow our service, and this role offers candidates the opportunity to support clinical service innovation.

Blue Smile can offer you a competitive salary, with a commitment to the Real Living Wage. We offer a supportive working environment including flexible working and a focus on the professional development of all our staff. As a mental health charity, we focus on staff wellbeing and a positive work/life balance.

Safeguarding is central to all Blue Smile activities, and we recognise that the welfare of all children, young people and adults at risk, is paramount and that all have equal rights of protection. We have a duty of care when they are in our charge, and we will do everything we can to provide a safe and caring environment whilst they attend our activities. 

Closing date for applications: Wednesday 24th September 
Interviews to be held on: Wednesday 1st and Thursday 2nd October

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website. 

No agencies please.

About The Role

Are you looking for an opportunity to contribute towards Poppyscotland's annual Poppy Appeal?
We’re looking for a Temporary Administration Assistant to join us for the Poppy Appeal 2025, supporting one of the UK’s best-known and most meaningful fundraising campaigns. This is a great opportunity to play a key part in helping everything run smoothly behind the scenes, ensuring our teams and volunteers have the support they need to make this year’s Appeal a success.

Duties will include:

- Data entry - logging donor payments, recording communications and orders received from existing volunteers and new supporters and creating new records
- Mailing out letters and forms
- Interacting with members of the public and volunteers by email and on the telephone ensuring the charity’s high standards of customer service are maintained
- Coordinating selected Poppy Appeal collection activities at various venues in and around the Edinburgh area between 20th October – 11th November
- Banking and cash handling
- Overseeing the distribution schedule of the Temporary Drivers on a daily basis
- Occasionally accompanying the Driver whilst delivering and collecting in Edinburgh
- Supporting other members of the fundraising team with other administrative tasks when required
- Participating in Poppy Appeal collections at various venues around Edinburgh on Saturday 8th November 2025

You will have demonstrable experience using various IT systems (including Microsoft Office and data entry) and will be a confident communicator. You will have the ability to work to deadlines and offer a flexible approach in your work to the changing needs of the Poppy Appeal. A current driving licence is desirable but not essential.

Reporting to the Poppy Appeal Organiser, this role is offered on a basic contract of 30 hours per week, working Monday to Friday, 9.00am – 3.30pm, with some flexibility required to meet business needs. Occasional weekend work may be necessary, including Saturday 8th November, 9.00am – 4.30pm.

Any offer of employment will be subject to usual pre-employment checks including a PVG check.

Poppyscotland provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Your contract will be linked to New Haig House. You’ll be based there while using our collaboration tools to connect with colleagues, partners, beneficiaries, and members, as well as working in the community on a mobile basis when needed. The exact requirements will be agreed with your People Manager in line with Poppyscotland policy.

Poppyscotland is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
We are Disability Confident employer, signed up to Race Equality Matters and Pride In Veteran standards.

We guarantee an interview to any applicant who declares a disability or/and are part or Armed Forces community on application and whose application demonstrates that they meet the Essential criteria of the role, as set out in the Person Specification.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.

About The Role

Are you looking for an opportunity to contribute towards Poppyscotlands annual Poppy Appeal?

We’re looking for a Temporary Administration Assistant to join us for the Poppy Appeal 2025, supporting one of the UK’s best-known and most meaningful fundraising campaigns. This is a great opportunity to play a key part in helping everything run smoothly behind the scenes, ensuring our teams and volunteers have the support they need to make this year’s Appeal a success.

Duties will include:

- Data entry - logging donor payments, recording communications and orders received from existing volunteers and new supporters and creating new records
- Mailing out letters and forms
- Interacting with members of the public and volunteers by email and on the telephone ensuring the charity’s high standards of customer service are maintained
- Coordinating selected Poppy Appeal collection activities at various venues in and around the Greater Glasgow area between 20th October – 11th November
- Banking and cash handling
- Overseeing the distribution schedule of the Temporary Drivers on a daily basis
- Occasionally accompanying the Driver whilst delivering and collecting in Central Glasgow and other areas of West Scotland
- Supporting other members of the fundraising team with other administrative tasks when required
- Participating in Poppy Appeal collections at various venues around Glasgow on Saturday 8th November 2025

You will have demonstrable experience using various IT systems (including Microsoft Office and data entry) and will be a confident communicator. You will have the ability to work to deadlines and offer a flexible approach in your work to the changing needs of the Poppy Appeal. A current driving licence is desirable but not essential.

Reporting to the Poppy Appeal Organiser, this role is offered on a basic contract of 30 hours per week, working Monday to Friday, 9.00am - 3.30pm, with some flexibility required to meet business needs. Occasional weekend work may be necessary, including Saturday 8th November, 9.00am - 4.30pm.
Any offer of employment will be subject to usual pre-employment checks including a PVG check.
Poppyscotland provides life-changing support to our Armed Forces community which includes those who have served, those still serving, and their families. At times of crisis and need we offer them vital advice, assistance and funding.

Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.

Your contract will be linked to your home address. You’ll work from home using our collaboration tools to connect with colleagues, partners, beneficiaries, and members, as well as out in the community on a mobile basis. From time to time, you may also need to travel outside your area for example, to attend monthly team meetings. The exact requirements will be agreed with your People Manager in line with Poppyscotland policy.

Poppyscotland is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
We are Disability Confident employer, signed up to Race Equality Matters and Pride In Veteran standards.

We guarantee an interview to any applicant who declares a disability or/and are part or Armed Forces community on application and whose application demonstrates that they meet the Essential criteria of the role, as set out in the Person Specification.

We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible..

Join WIG as a Event Content Manager!

Introduction

Do you believe collaboration between public, private and not-for profit sector can drive growth and prosperity for the UK? Are you interested in being part of the conversation with senior leaders across HMG, business, universities and civil society? Are you passionate about supporting leaders of today and tomorrow to understand how to meaningfully work together on society’s biggest issues?

About the opportunity

As an Event Content Manager, you will conduct exciting public policy research, work with the most senior speakers from across government, business, universities and civil society speaker management, and create engaging content.

You would take ownership of a portfolio of 40+ briefings, roundtables, workshops and senior level dinners per year across themes impacting economic growth and prosperity including: infrastructure, skills, net zero, AI and new technology, trade, and regulation.

Your mandate is to deliver high-quality, high-impact events, where you will be required to research key policy and economic trends affecting government, business and society, owning the full production life cycle from policy research and agenda setting to speaker acquisition and management etc. You will also collaborate with the marketing and membership functions to ensure that our policy focus for your events programme aligns with membership needs and shifting priorities.

This role is critical to our membership offer – all our events are highly respected and supported by the organisations membership base and will require a strategic thinker who can ensure that the right policy research is carried out to inform event idea validation. The role will be supported by the Event Operations team who will drive on-the-day logistics.

Responsibilities

Event content development

• Lead the content development and planning of your events programme across our themes, this includes:
  • Build compelling agendas
  • Craft key event outcomes
  • Curate engaging and thoughtful speaker briefings
  • Identify and acquire credible, expert speakers
  • Identify and draw in relevant audiences
• Conduct research on key policy and economic trends affecting sectors across our membership base including market and policy trend analysis, collecting feedback from our members including stakeholder interviews and surveying to inform your event programme.
• Lead the collaboration across internal teams to recommend and develop effective marketing and communication materials to promote the events programme such as landing pages, eNewsletter segments, and promotional campaigns, taking ownership of all event programme deliverables under your remit.

High-impact delivery

• Take an outcome-based approach to your events programme; looking with a strategic lens to determine what the optimal events format, venue, and host would be to drive high-level dialogue among cross-sector leaders.
• Design, develop and deliver event content that you will be able to use to generate insightful event write-ups and summaries so we can continue to add tangible value to our members and their sector challenges.
• Immerse yourself in the sectors by networking with key industry figureheads and build an in-depth understanding of how our themes can drive collaboration across our members.
• Oversee and liaise with the Event Operations assistant allocated to your event and/or programme to ensure smooth event delivery.

Innovation, continuous improvement and collaboration

• Evaluate and report on content impact and delivery against event outcomes to inform future production cycles and increase audience engagement and satisfaction.
• Contribute proactively to programme strategy, using evidence-based research to expand your events programme and/or enhance your event content strategy.
• Collaborate with Business Development team members to optimise member outreach and engagement, leveraging our CRM database to increase our speaker and host portfolio.
• Demonstrate creativity and innovation when developing and delivering our annual paid events under your remit, exploring and recommending different commercial opportunities such as barter agreements, sponsorships or partnerships with our members
• Work with the Head of Content and Events to build out a framework for content reports and publications as part of WIGs 5-year strategy.

Qualifications

Desirable not mandatory: Educated to degree level or equivalent experience

Competencies

• Mission-driven: Proven aptitude to see the big picture with a member-centric approach to all activities. Passionate about the need/importance of collaborating across sectors.
• Project management: Balanced focus on operational detail without losing sight of the bigger picture. High attention to detail and excellent organisational skills, showcasing a strong ability to multi-task and prioritise.
• Stakeholder Engagement: Excellent relationship-building skills, with confidence engaging senior leaders across diverse audiences and excellent oral and written communication skills.
• Collaboration: A strong team player who works effectively across functions, with an understanding of team dynamics.
• Strategic Thinking: Ability to generate new ideas, innovate, and deliver pragmatic solutions to problems. Managing challenge with a positive and can-do approach and supporting organisational change.
• Leadership: High emotional intelligence, capable of coaching others and influencing internal and external stakeholders. Comfortable stepping into management roles as needed.

Experience

• 4+ years’ experience of conference or content development preferably around policy or key business issues.
• Proven ability of managing the full conference production cycle, including research, agenda setting, speaker acquisition and event management across a variety of themes, including launch and repeat events (ideally from a major conference organiser).
• Experience working directly with senior executives - understanding their motivators, contextualising their expertise and building meaningful relationships on behalf of a brand/organisation.
• Demonstrable strategic portfolio development and/or new event/content idea validation across one or more: International relations, politics, political economy, finance, economics or technology.
• Clear passion for content development, implementing new content strategies to drive audience engagement and interaction and enhance brand awareness and value
• Advanced project management skills including project launch, progress monitoring, feedback and key learnings in one or more environments: charities, membership/training organisations, public sector or third sector.
• Deep interest and/or exposure in policymaking, U.K. economic development and government relations.

Programme Manager - National Youth Agency

The National Youth Agency is looking for a new Programme Manager to join our Local Youth Transformation Team

Contract: 14 months fixed term
Hours: Full-time - 37 hours per week
Salary: c£41,200 per annum (dependant on experience)
Remote: This role is homebased (within the UK) This role may require travel to meetings, events and conferences at times.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We’re looking for a Programme Manager to lead a fixed-term programme focused on strengthening youth services and building local partnerships across multiple Local Authorities. You’ll oversee the successful delivery of the programme, work closely with local and national partners, and ensure consistent, high-quality support across all participating areas.

Responsibilities will include:

• Leading the delivery of Youth Transformation Hubs, supporting Local Authorities to meet the needs of young people and their statutory duties.
• Managing relationships with multiple strategic and delivery partners, including national bodies and specialist organisations.
• Serving as the main point of contact for senior Local Authority stakeholders.
• Ensuring Local Authorities and delivery teams receive timely support to implement recommendations.
• Collaborating with partners to promote awareness of NYA programmes and Quality Standards.
• Monitoring and report on programme performance, using NYA tools including CRM and project management platforms.

Why Work for NYA?

NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.

A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.

NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.

We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

We are looking to fill this role urgently and will be reviewing applications as they come in so please apply asap as we may close applications early once we receive a sufficient response.

To apply, please submit the following via our online application platform by 11:59pm on Tuesday 30th September 2025:

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.

A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.

We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-224 005

Head of Internal Audit

We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT60 Head of Internal Audit

Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)

Hours: Part-time, 23 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.

The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.

Key responsibilities will include:

• To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
• To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
• To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
• To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
• To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
• To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
• To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
• To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.

About You

You will have:

• A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
• A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
• An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
• A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
• An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Salary: £42,787

Grade: 3

Position type: Full Time, Permanent, 37.5 hours per week (Flexible working considered)

Responsible to: Head of Philanthropy & Partnerships

Direct reports: Corporate Partnerships Officer

Location: Remote (UK), within reasonable commuting distance to London to accommodate regular partner & prospect meetings. This may be up to once a week.

ROLE PURPOSE:

Join ShelterBox's high-performing Philanthropy & Partnerships team, in a role that is all about ambition, collaboration and impact.

As Corporate Partnerships Manager, you'll be at the forefront of growing and diversifying ShelterBox's private sector partnerships - unlocking bold, strategic collaborations that help deliver emergency shelter to families whose lives have been devastated by disaster.

With a loyal portfolio of partners already established, this role is your opportunity to lead the charge on new business. You'll shape sector strategies, grow our pipeline of prospects and turn creative ideas into long-term, multi-faceted partnerships that drive real change.

You will work with the Corporate Partnerships Officer to support stewardship of existing relationships, ensuring partners feel valued, engaged and inspired to continue supporting ShelterBox's lifesaving work. But your focus will be outward-facing and future-focused - identifying new opportunities, crafting compelling propositions and making ShelterBox stand out from the crowd.

You'll manage and mentor the Corporate Partnerships Officer, report directly to the Head of Philanthropy & Partnerships, and collaborate with the wider Philanthropy & Partnerships team. You will also be backed by colleagues across the organisation, and our global affiliate network. Together, you'll maximise opportunities, deliver powerful partnerships, and help shape the future of corporate giving at ShelterBox.

WHO ARE WE LOOKING FOR?

We are looking for a strategic, creative, and proactive individual who will play a key role building strong relationships with decision-makers within businesses to help us deliver emergency shelter to the most vulnerable people hit by conflict, disaster and climate crises.

You must be confident in presenting a compelling case for support, both in writing and verbally, and be able to build relationships easily - both externally and internally. We're especially looking for someone who brings strategic thinking and planning, and who can focus their energy on targeted, high-impact work that drives results. Previous experience in corporate fundraising or within a high-value partnerships team is strongly preferred.

This position is for someone looking for a dynamic and varied role, working with a huge range of stakeholders to identify and unlock opportunities to connect the private sector with meaningful impact. It is a perfect opportunity for a forward-thinking, articulate, and personable relationship fundraiser who wants to play a pivotal part in helping communities around the world rebuild after disaster.

Duties will include but not be limited to:

New business

Lead on new business development by proactively identifying and cultivating high-value corporate prospects, with a focus on building a strong and diverse pipeline.

Conduct targeted sector research in collaboration with the Stewardship and Research Officer & Philanthropy & Partnerships Assistant to uncover new opportunities and develop tailored engagement strategies that align with ShelterBox's mission and values.

Leverage networks and connectors - including the Philanthropy Advisory Board - and attend relevant industry events and conferences to expand ShelterBox's reach within priority sectors.

Design bespoke cultivation plans for prospects in the pipeline, using creative and varied approaches to engage new audiences and convert interest into long-term support.

Develop compelling proposals, pitches, and partnership packages by working cross-functionally with teams across the organisation, especially the International Programme Department and Brand & Content team.

Deliver engaging presentations and pitches to a wide range of audiences, inspiring support and showcasing the impact of partnering with ShelterBox.

Collaborate with international colleagues, particularly in the USA, to explore and respond to global corporate partnership opportunities as they arise. Proactively contribute to establishing new ways of working across markets to unlock shared value and international engagement.

Ensure alignment with ShelterBox's Ethical Partnerships Policy by supporting due diligence screening in partnership with the Stewardship and Research Officer and Philanthropy & Partnerships Assistant.

Relationship management

Personally manage relations with ShelterBox's most valuable partners: taking time to understand partner needs and decision-making drivers, and utilising insight into objectives, motivations and internal priorities to tailor engagement strategies to maximise partnerships.

Seek opportunities to uplift and add value to partnerships by having a thorough understanding of ShelterBox's work, networks and funding needs.

Work with and support the Corporate Partnerships Officer to effectively manage and steward their portfolio of accounts.

Deliver creative stewardship and communication plans to ensure our corporate partner's key stakeholders and staff feel part of ShelterBox; providing them with inspiring stories, unique staff engagement opportunities, and strong impact reporting.

Deliver first-class grant management when securing restricted income (including tracking pipeline, contracting, reporting requirements etc.)

Strategy, engagement and data

Working with the Head of Philanthropy & Partnerships, to refine and implement the Corporate Partnerships Strategy, ensuring it is targeted, aligned with organisational priorities, and translated into work plans.

Drive strategic planning and income generation, working towards agreed targets and supporting the effective management of the Corporate Partnerships budget.

Shape and deliver ShelterBox's corporate engagement offering, collaborating with the Learning and Development team to create impactful training and staff engagement experiences for partners.

Prepare for and lead emergency fundraising appeals to corporate audiences, to mobilise and maximise support in response to major disasters.

Develop and coordinate events to deepen corporate partner's engagement, and contribute to the delivery of wider Philanthropy & Partnerships events that showcase ShelterBox's mission and impact.

Maximise the benefits of the CRM system (Microsoft Dynamics) to create and implement strategic cultivation and stewardship journeys for corporate partners, keeping records updated and following Data Protection rules. Stay informed on global trends in corporate giving, and the humanitarian sector, using this insight to inform strategic decision-making and partnership development.

Leadership

Provide strategic and supportive line management to the Corporate Partnerships Officer, ensuring clear objectives, success indicators, and personal development plans are in place and regularly reviewed.

Foster strong, collaborative relationships across ShelterBox, working closely with colleagues in the UK and internationally to align efforts and maximise partnership impact.

Act as a subject matter expert (SME) in private sector partnerships, sharing knowledge, insight, and best practice with the wider ShelterBox team and our global affiliate network.

Contribute flexibly and proactively to the wider work of the Philanthropy & Partnerships team, undertaking other reasonable duties as required to support team goals and organisational priorities.