Customer experience manager jobs

Could you become the personal champion of a young person facing barriers to achieving their goals? Imagine peeling back the layers to discover what's holding them back so that you can unlock their potential for astonishing progress.

Imagine leading groups through a variety of personal and social development activities to stretch them and grow their comfort zone. Imagine having your own group of young people to support who will turn to you for that one-on-one support, guidance, and direction to progress towards their next steps of education or employment.

Safety always comes first, so keeping a watchful eye on safeguarding, health and safety, and data protection is part of the deal! You’ll empower our delivery partners and service providers to make a difference through exciting and impactful partnership work.  Together, we will ensure every young person embarks on a remarkable journey, experiencing the extraordinary and achieving the dreams they've aspired to.

Working across our Get Started and Explore programmes, you’ll lead personal development sessions that take our foundation programmes to new heights. The sessions will range from outdoor activities in green spaces to world of work experiences and everything in between!  You won’t be sitting behind a screen every day, there will be frequent travel required to Portsmouth and Southampton to support the delivery of these exciting programmes, as well as programme visits and short residential trips. 

However, it’s not all fun and games, keeping things on point means meticulously recording info and data about our programme participants, volunteers, and partners. It's all about making sure every step of their journey aligns perfectly with our funding contracts and has maximum impact for everyone involved.

At The Trust, we're strong advocates for fostering an inclusive workplace where everybody feels seen, and it would be fantastic if you share that passion too.  Your mission? Making a positive impact by implementing a local action plan that harmonises with our big-picture EDI goals and impacts those that need us most.

Be prepared for anything and everything. Alongside all these exciting responsibilities, you might even find yourself wearing different hats as you collaborate with the wider South Coast team to work for young people.

Ready for this exciting opportunity? Let's make every day count and create a brighter future for our young people!

We have two court-based offices, at the Royal Courts of Justice on the Strand, and at the Central Family Court on High Holborn, although we mainly now provide advice by telephone and can therefore support people who are accessing any court in England and Wales. This vital role provides a high quality first point of contact and initial triage service which includes dealing with requests for advice made in person at our two central London Courts, via our website, by email, by telephone or a referral internally or from a third party. We are open every day for in-person enquiries, although advice is provided by appointment only.

The role will also support an online appointment booking system for clients accessing services, and general administration of our legal advice services including administering the pro bono legal advice rotas and collecting and sharing information and paperwork between clients and legal advisers.

We are interviewing on an ongoing basis due to the need to fill the role, so please apply as soon as possible.

Join Us in Making a Difference at Marie Curie 

Marie Curie is the UK’s leading end-of-life charity, dedicated to ensuring that everyone facing the end of life has access to the care, support, and dignity they deserve. We are the largest non-NHS provider of end-of-life care in the UK and the only organisation to operate across all four nations. Through our network of community nursing, hospice care, and comprehensive information and support, we are here for people and families when they need us most. 

Job Description

Your Role in Our Vision 

As a Community Fundraiser, you’ll play a vital role in our mission by empowering supporters in your local area to raise essential funds for Marie Curie. Reporting to the Deputy Head of Region, you’ll collaborate with talented fundraising professionals to inspire individuals and groups to achieve their goals, ensuring their efforts make a lasting impact. 

Key Responsibilities 

• Build and nurture a network of fundraising groups and volunteers 

• Deliver local elements of national campaigns, including The Great Daffodil Appeal 

• Grow community involvement and financial support through outreach 

• Collaborate with internal teams and external stakeholders 

• Ensure compliance with fundraising policies and maintain accurate records 

• Ese of social media to promote local work 
• Actively committed to Marie Curie’s values, role models behaviours with authenticity and purpose. 

What You’ll Need 

• Proven experience in volunteer or community engagement 

• Excellent interpersonal and networking skills 

• Strong organisational and budget management abilities 

• Proficiency in Microsoft Office and database management 

• A valid UK driving licence and willingness to travel, including evenings and weekends 

Please see the full job description here. 

Application Process  

As part of your online application, you will be asked for a CV and covering letter.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.  Please cite your preferred location. 

Close date for applications: Sunday 24th August 2025

Salary: £27,450.00 - £30,500.00

Contract: Full time, Permanent role 

Based: Glasgow office 

Benefits you’ll LOVE: 

• Flexible working. We’re happy to discuss flexible working at the interview stage. 

• 25 days annual leave including 8 flexi bank holidays 

• Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%) 

• Loan schemes for bikes; computers and season tickets 

• Continuous professional development opportunities. 

• Industry-leading training programmes 

• Wellbeing and Employee Assistance Programmes 

• Enhanced bereavement, family friendly and sickness benefits 

• Access to Blue Light Card membership 

• Subsidised Eye Care 

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one. 

We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences. 

We're happy to accommodate any requests for reasonable adjustments.

About us

Carers UK is here to make life better for unpaid carers. Through our national helpline, email and online support services, we offer practical information and advice to carers across the UK. Our Carer Services directorate leads on delivering this vital support. It oversees our helpline and online advice services, develops trusted information resources and digital content, coordinates peer support and volunteering opportunities, and runs services designed to help carers feel recognised, supported and connected.
 

About the role

In this role, you will help deliver high-quality support to unpaid carers by coordinating key elements of our advice and information services. You will manage a small team of freelance advisers, maintain oversight of our helpline provision, and ensure that the support carers receive is accurate, timely, and empathetic. You will also lead online information and peer-support sessions for carers, contribute to the development of helpful resources, and use data and feedback to inform service improvements. The role includes a safeguarding element, supporting the identification and appropriate response to any concerns. Experience in advice services would be an advantage, but we welcome applicants with transferable skills and a strong commitment to making a difference for carers.
 

About you

We are looking for someone who is organised, proactive, and confident in communicating clearly and empathetically. You will have excellent planning skills, an eye for detail, and the ability to manage competing priorities while maintaining a high standard of service. You may have experience coordinating people or services and ideally some familiarity with advice provision, helpline delivery, or the wider social care or welfare landscape - although this is not essential. You are comfortable working with data to support service improvement, understand the importance of safeguarding and confidentiality, and are motivated by making a positive impact on the lives of unpaid carers.
 

How to apply

At Carers UK we want our application process to be as accessible as possible. If you need any adjustments to apply please email us to discuss.  

The closing date for applications is 12am, Sunday 17 August

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Debt Advisor/Caseworker

Supporting Leicester South Foodbank

Job Description

Responsible for:

Advising food bank clients and conducting assessments with people who are experiencing financial crisis or hardship and struggling to pay off debt. Required to provide advice through various service delivery points, including outreach locations.

Responsible to: Team leader, and Service Delivery Manager

Base Location: The LSFB Community Hub, Wigston, Leicestershire

Hours: 20 Hours per week

Term: Fixed Term until October 2026. This may be extended dependant on further funding opportunities

Salary:£13.50ph
Holidays: 25 days p.a. plus 8 days Bank Holidays pro-rated if the role is part time

 

Main Responsibilities

● Uphold the aims and principles of the Helping Hands Community Trust and the Leicester South Foodbank.

● Work within the service’s ethos and values, especially regarding equality and discrimination.

● Work within health and safety guidelines, sharing responsibility for own health and safety and that of colleagues.

● Keep up to date with legislation, policies and procedures and undertake appropriate training.

● Meet with clients face-to-face

● Provide confidential, specialist, debt and budget advice to clients at our main hub and in consultation with the line manager’s, outreach surgeries and venues across Leicester and Leicestershire

● Research, validate, and analyse information provided by a client in order to support and advise them on how to prioritise their debts and ways to repay it affordably and provide advice on dealing with the impacts

● Develop and agree realistic client budgets that fully reflect the client’s situation.

● Present a range of solutions, pointing out the advantages and disadvantages according to the client’s personal situation and make recommendations based on this information

● Compile financial statements

● Advocating on behalf of clients when negotiating with creditors, and other 3rd party organisations

● Ensure that all advice and solutions are presented in accordance with the charity’s policies and procedures and in line with AQS (Advice Quality Service) and thereby compliant with FCA (Financial Conduct Authority) and Debt Management directives)

● Assessing client needs through confidential interviews and hold a personal caseload

● Assist people to complete forms, writing letters or making phone calls on behalf of claimants

● Provide advocacy and assist clients with appeals and preparation for tribunals where the client has grounds to challenge decisions

● Working with our partners, other agencies and organisations on behalf of clients

● Assist clients in gaining access to other specialist, legal and professional services as appropriate.

● Liaising with other organisations when referring clients on

● Keeping confidential records, updates and training on our CMS (AdvicePro)

● Adhere to our Safeguarding, confidentiality and GDPR Policies and procedures

Casework

• Using the CMS AdvicePRO database to maintain electronic case records, for the purpose of continuing casework and information retrieval. These records must be inputted onto the database immediately following the appointment to ensure the records are up to date and accurate
• Act where necessary by calculating, drafting or writing letters and producing written submissions for clients as appropriate
• Negotiate with third parties
• Ensure income maximisation through the take up of appropriate benefits
• Prepare paper submissions to the appropriate statutory bodies, tribunals and courts as appropriate.
• Assist with related problems where they are an integral part of the case and refer to other advisers or specialists as appropriate.
• Make outreach visits, where necessary and subject to resources and risk assessments.
• Provide advice and assistance to staff and volunteers across the whole range of Welfare Benefits and debt issues.
• Ensure that all casework conforms to the AQS quality standard.

Administration

• Make recommendations for improvements to services.
• Effectively utilise AdvicePRO for statistical recording, case recording & document production.
• Provide 1 Case study/Good news story Monthly to the line manager
• Keep up to date with policies and procedures

Personal Specification

Essential:

• To hold a current DBS certificate, or willing to undergo a DBS check
• English and Maths Grade C/Level 4 or above
• Full UK Driving License with Business Insurance
• Traveling across sites in Leicestershire to see clients in appointment
• IT Confident
• Proficient in Information, Advice and Guidance to clients
• Understanding of the Debt system, and keeping up to date with the change alerts
• Knowledge and experience of giving competent accurate Debt advice to FCA and AQS Quality Mark standards
• Providing debt advice via face to face or telephone 
• Negotiating with creditors, bailiffs, third parties by letter/ telephone
• Working with vulnerable clients
•  Providing representation and advocacy on behalf of clients
• Generalist advice work
• Active Listening skills
•  Excellent organisational skills and managing of own diary
• Working as a member of a team
• Undertaking casework and achieving set outcome
•  Working within a funded partnership
•  Have full working knowledge of Office 365 (Word, Excel, Outlook, SharePoint, One-drive)
• General knowledge of the welfare benefit system to assist with income maximisation
• Budgeting knowledge

Desirable:

• Completed training in money advice from MaPS accredited training provider
• DRO accredited intermediary, would be desirable
• Working knowledge of the CMS system AdvicePro database
• On The DBS Update system
• Ability to deliver services using video links via Microsoft Teams, and Zoom
• Ability to deliver services via social media and our interactive website

 

Community Fundraiser- East
c. £31,950 per annum
Full Time, Permanent, Home based. Required to travel, including visits to Fleet (Head Office) & to Regional Team meetings as required

The Talent Set is thrilled to partner with a leading national health charity as they recruit for a Community Fundraiser to cover the East region. This is a fantastic opportunity to join an award-winning organisation committed to driving change for those affected by serious health conditions. You’ll engage with individuals, community groups, regional corporates, and volunteers, boosting fundraising through strong stewardship and creative campaigns such as themed bake sales and sponsored walks. With your energy, creativity, and ability to build lasting relationships, you'll play a vital role in expanding grassroots support and raising essential funds to help accelerate progress towards life-changing outcomes.

Key Responsibilities:

• Develop and implement a regional community fundraising strategy, aligning with the charity’s wider objectives.
• Meet and exceed fundraising KPIs and contribute to overall annual income targets.
• Recruit, build, and maintain relationships with supporters, volunteers, and community groups to drive participation and fundraising.
• Recruiting, train, and manage a network of regional volunteers to support fundraising activities.
• Work with internal teams to identify and maximise regional fundraising opportunities.
• Use CRM systems to track supporter engagement and tailor stewardship strategies based on data insights.

Person Specification:

• Demonstrated success in a community, corporate, or events fundraising role, with a track record of achieving income targets.
• Skilled in recruiting, supporting, and engaging supporters in fundraising activities and initiatives.
• Ability to develop and deliver effective community fundraising strategies, identifying opportunities to maximise engagement and income.
• Confident and persuasive communicator, adept at building relationships with a wide range of stakeholders, including individuals, groups, and corporate partners.
• Able to manage multiple priorities, work independently, and adapt to a fast-paced environment while maintaining high attention to detail.
• Comfortable using CRM systems, Microsoft Office, and digital fundraising platforms, with the ability to analyse data to inform fundraising strategies.

What’s on Offer:

• Be part of a passionate, collaborative team working towards a vital mission. Home-based role with the flexibility to manage your own schedule, plus regular opportunities to connect with colleagues.
• Generous annual leave, enhanced sick pay, and a focus on employee wellbeing, including access to mental health support.
• Ongoing training and career development opportunities to help you grow within the charity sector.

To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.

At The National Lottery Community Fund, we believe in the power of communities to change lives. Our Evidence and Impact team plays a vital role in making sure our funding decisions are informed, equitable, and impactful. We’re looking for a Business Intelligence (BI) Developer who’s passionate about data, storytelling, and creating tools that empower others inside and outside of the Fund to make data driven decisions.

 This role is especially exciting as it supports our work with  dormant assets. Whereby the Fund will be unlocking unclaimed financial resources and directing them to where they can make the greatest difference. You’ll help us understand the impact of these funds, identify areas of need, and ensure that insights from dormant asset investments are accessible and actionable across the Fund.

 As a BI Developer, you’ll:

•  Design and build engaging dashboards and reports using Power BI
•  Develop efficient, scalable data models in collaboration with our Data Architect and Technology teams 
•  Lead the transition to automated, self-service reporting across the Fund
•  Work closely with analysts, business users, and stakeholders to ensure insights are accessible and actionable 
•  Apply user-centric design principles and continuously improve your products based on feedback and usage data

 We’re looking for someone who:

•  Has experience turning user needs into BI solutions that drive decision-making 
•  Is skilled in Power BI (DAX, Power Query/M) and SQL
•  Experienced in data modelling, UI/UX best practices, and enterprise BI development 
•  Is passionate about using data to support equity, sustainability, and community resilience 
•  Thrives in a collaborative, agile environment and is eager to keep learning 

 Interview Date: 27th August, virtual

Location: We have a hybrid approach to working, work pattern and location will be agreed with the successful candidate. The role can be based at any of our UK offices, these are Belfast, Birmingham, Cardiff, Exeter, Glasgow, Leeds, London, Manchester, Newcastle and Newtown.

On application, please align your supporting statement to the criteria below 

Essential criteria

• A professional qualification, bachelor's degree or equivalent level of experience in a relevant discipline such as mathematics, statistics or data analysis.
•  Experienced in taking user requirements and functional designs and turning these into BI products for a wide range of users.
•  Hands on data visualisation experience, with a strong background in developing enterprise BI products that meet the needs of a wide range of users.
•  Skilled in BI and database coding languages including PowerBI (DAX and Power Query/M Formula) and SQL, with demonstrable experience and/or professional certifications.
•  Awareness of data quality best practice and how it should apply to enterprise BI.
•  Experience of developing and maintaining productionised BI solutions, including the full development lifecycle.
•  Awareness of industry-recognised data modelling patterns and standards. 

Desirable criteria

• Awareness of project management techniques, and an appreciation of how they are applied in the environment.

Equity, Diversity and Inclusion  

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.  

We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages. 

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.) 

The Development Team at The BRIT School is focused and experienced, with colleagues having worked in award-winning not-for-profits and national arts centres. Consisting of the Director of Development and colleagues focused on Corporate, Philanthropy, Trusts & Grants, the Team’s work is supported by a strong Senior Leadership Team and motivated Board of Trustees. 

With current / recent institutional funders including Garfield Weston Foundation, Leverhulme Trust, Arts Council England, Dr. Martens Foundation and Andrew Lloyd Webber Foundation - amongst many others - it is an exciting and unique organisation, bringing together world-class education with the creative industries. 

This is an exciting time to join The BRIT School team, as we continue to build on our successful trusts and grants programme and the momentum of recent years. 

Joining us as Trusts & Grants Officer, you will be at the heart of our efforts to #keepBRITspecial, helping the School to realise its plans and ambitions.

We are looking for someone who has a passion for the ethos and ambition of The BRIT School.

As a member of an impactful team, you’ll have the autonomy, responsibility and freedom to bring your own creativity, drive and skills to the role, and to make an impact… not only on our fundraising ambitions, but on the lives of the young artists we support.

We would welcome candidates who are looking to move into trusts fundraising from other fundraising backgrounds, or relevant sales environments. We are supportive of - and happy to consider - flexible working arrangements, including hybrid/home working.

The BRIT School is committed to Equality, Diversity and Inclusion, which is the bedrock of our ethos and values. 

We look forward to receiving your application, and we hope to meet you soon.

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and at outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

We are looking for an experienced money advice caseworker to join our friendly and hard-working team to deliver a high-quality debt advice service for local people in Southwark.

This role will provide in-depth debt advice casework and wrap around support for vulnerable local people.

You will have:

• Recent and ongoing paid or voluntary experience of managing your own caseload of money advice and income maximisation cases.
• Ability to write detailed up to date case notes, letters and reports as required in plain English.
• Ability to manage a challenging caseload, meet targets and prioritise work in the face of competing demands on your time.
• Ability to respond sensitively to clients from a variety of backgrounds who are under pressure and negotiate with third parties in order to minimise conflict.

Closing date: 9.00 am Tuesday 12 August 2025

Interviews will take place on: Thursday 14 August 2025

For further information and an application pack please click on the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Registered charity no:  1070263

“Providing free, independent, confidential and impartial advice”

Job details

Bobby Dean MP is seeking a dedicated and empathetic Senior Caseworker to join his busy office in Carshalton, South London.

The role involves supporting constituents with a range of complex and sensitive issues, including housing, education, immigration, welfare and healthcare. You’ll be a key contact, helping resolve problems and ensure their voices are heard.

Experience in an MP’s office is desirable but not essential. We welcome applicants with relevant experience in local councils, Citizens Advice, charities or other organisations delivering casework or advocacy support.

The successful candidate must be highly organised, exercise sound judgment, and handle challenging personal issues with compassion and respect.

We’re open to flexible working, including remote or Westminster-based arrangements. Some constituency availability is expected for team development, training and in-person surgeries.

Key responsibilities

• Manage a large caseload of complex cases, working in a professional, confidential, caring, and sensitive manner
• Supervise other members of staff including coaching and mentoring
• Engage professionally, confidentially with care and integrity with members of the public, through telephone enquiries, social media, emails, and face-to-face
• Take initial action on queries from members of the public, including responding on behalf of the MP as appropriate
• Ensure cases are logged, monitored, progressed and ensure all identified actions are taken
• Liaise with government agencies, voluntary sector, and others to resolve constituency matters
• Exercise a high level of autonomy in reaching decisions on cases based on the evidence
• Develop knowledge in specialist areas
• Ensure records are kept and information managed confidentially and in line with data protection legislation
• Analyse, evaluate, and interpret data to ensure the MP is informed on key issues and is aware of trends
• Assist with surgeries and other meetings and follow up as appropriate
• There may be a requirement for the role holder to work outside of normal hours and travel for work occasionally

Skills required

• Excellent organisation, time management, communication and IT skills
• Strong interpersonal skills suited to sensitive, public-facing work
• Tenacious, compassionate, and outcome-driven approach
• Commitment to Liberal Democrats aims and values

Additional details

Upon appointment you will be required to apply for security clearance, undertaken by the Security Vetting and Pass Office. MPs pay staff in accordance with IPSA guidelines.

ABOUT THE ROLE
 
Reports to: Credit Control & Contracts Manager
Hours of work: 37.5 hours per week
Salary: £33,642 per annum (including London Weighting)
Place of work: Hybrid with 3 days in our London (Waterloo) office
Contract Type: Permanent, full time
Closing date: Sunday 17 August 2025, 23:59
 
This position does not offer sponsorship and is best suited for candidates already located in the London area.
 
Are you a highly experienced Bookkeeper and Credit Controller looking for a new challenge within a welcoming and supportive national Charity? 
 
Main purpose of the role:
 
After a period of financial transformation, we are now looking for a highly experienced Bookkeeper / Credit Controller. The successful candidate is responsible to provide accurate and timely financial information to both the Community and the National Team. This includes:

• Maintaining accurate records of income and expenditure using Microsoft Business Central (MS Dynamics 365 accounting software);
• Liaising closely with the wider team across L’Arche;
• Working across various sales ledgers throughout the Charity ensuring all monies owed are paid within the agreed payment terms;
• Providing support to the finance team in completion of daily and monthly finance-related tasks;

 
Key essential criteria:

• A minimum of 3 years' experience in credit control and bookkeeping;
• Excellent negotiation skills, with strong spoken and written communication skills and a proactive can-do attitude;
• Advance knowledge of Excel and high level of competence in MS Office;
• Persistence and resilience in dealing with complicated ledgers and cash allocations; 
• Strong numerical analytical, and problem-solving skills;

 
ABOUT L'ARCHE 
We are people with and without learning disability, on a mission to build a world where everyone belongs. You can find out more about our vision on our website.
 
As well as joining a friendly Community, where you will be well supervised and supported, and benefit from L’Arche’s mentorship programme, there are many other benefits you get by working for us. You can find full details of our employee benefits on our website.
 
A full job description and person specification can be found in the recruitment pack.
 
The closing date for applications is: Sunday 17 August, at 23:59
Interviews will take place the week commencing 18 August. 
 
To apply, please answer the questions on our online application form.
 
Please also read our privacy notice for job applicants.
 
REF-223 057

Be part of a movement to ensure no one faces pulmonary fibrosis alone.

Action for Pulmonary Fibrosis (APF) is the leading UK charity supporting people affected by pulmonary fibrosis – a serious, life-limiting lung condition. We’re growing fast, guided by an ambitious five-year strategy and a clear vision: a future where everyone with PF has access to the care, support and hope they deserve.

We’re now seeking a Director of Support and Services to join our Senior Leadership Team and lead all our beneficiary-facing activity. This pivotal role will shape and oversee the development and delivery of APF’s national services – including our information resources, support line, education programme, volunteer network, and engagement with over 80 local support groups. You’ll also establish a new Clinical Delivery and Health Partnerships function to improve integration with NHS care and champion equitable support across the UK.

You’ll bring strong leadership, deep experience in health or social care, and a clear commitment to quality, safeguarding, and lived experience. You’ll be an inclusive, values-driven leader who can build partnerships, lead strategic change, and deliver measurable impact.

If you’re passionate about helping people with serious illness live well for longer – and want to be part of a dynamic charity making change happen – we’d love to hear from you.

Closing date: 25 August 2025
First interviews (virtual): 5 September 2025
Second interviews (in person): 12 September 2025 (Peterborough)

We're looking for a kind, compassionate and resilient Floating Support Worker to join our Young People service in Tower Hamlets.

£28,808.00 per annum, working 40 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:

* Annual leave increasing up to 30 days with length of service

* Free DBS (take this out if BSW advert)

* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)

* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:

- Building supportive, trusting relationships with customers

- Working proactively with other members of the team to handle the service caseload and administrative responsibilities

- Supporting key customers to set personalised goals in the form of a Support Plan

- Conducting regular key work sessions that are innovative and engaging in order to achieve Support Plan goals

- Ensuring ongoing assessment and management of risks associated with customers within an attitude of 'positive risk taking'

- Proactively manage risk and safety both in and outside of their physical living environment

- Providing tenancy sustainment related support to customer in their own property

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:

? Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement

? Exudes a warm friendly presence and open behaviour

? Able to work alone with good initiative

? Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement when under pressure

What you'll bring:

Essential:

? NVQ Level 2 or equivalent.

Desirable:

? Experience of working with young people (18-25) / Youth Work/ TA/ YOT

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

* We focus on Excellence and innovation.

* We are Caring and Compassionate.

* We are Inclusive and Trusted.

* We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see our website for full Job descriptiton

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
 

Job Description:
Job Purpose:

The Fundraising Assistant will play a vital role in supporting the day-to-day operations of Women in Prison’s Fundraising Team. This role will focus on providing high-quality administrative and operational support, ensuring smooth and efficient team functioning. Working closely with the Director of Fundraising and other team members, the postholder will manage key administrative processes, coordinate internal systems, and assist with supporter care, events, and data handling.

This is an ideal role for someone with strong administrative experience who is highly organised, detail-oriented, and committed to social justice.
 

Key Responsibility Areas

1. Administrative support
2. Supporter stewardship
3. Data information and management
4. Research and reporting
5. Financial Coordination
6. General responsibilities

For full job description, please download the recruitment pack.