Customer experience manager jobs

If you have a maintenance background, we can provide the training and support to gain the qualifications needed to be successful in this role. 

Working hours - Full time shift patterns: Week 1 - 07.00 - 16.00 / Week 2 - 09.30 - 18.30

Location: Our office in Harlow, Essex. (Due to the nature of the role and the on call rota you must live within 30 minutes of the site)

Internal role title: Business Services Officer in our Estates and Facilities Team.

About the role:

To provide front-line support services to Motability, Warwick House and Stadium Way ensuring high levels of customer service.The role is a diverse role with an ever-changing environment, workload and demand so the ability to work under pressure and with a variety of priorities is essential.

As part of this role there is a requirement to work out of hours, in the evening, weekends and bank holidays as required, In addition you will be on call 24 hours a day on a 4-weekly rota.

What you will be doing:

Helpdesk and Building Management System (BMS) Usage 

• Use the Helpdesk system to monitor, input, respond and react to jobs logged.

• Utilise the BMS to control and adapt settings of the heating, ventilation, and air conditioning (HVAC) system. Identify and act on fault alerts within the system and identify the correct course of remedial action. 

• Be the main point of contact for any plant room issues. Take and record monthly utility readings. 

 Vehicles and Driving Duties 

• Safely drive the company minibus when required. 

• In accordance with the departments pre planned maintenance schedule, co-ordinate the MOTs, servicing, Road Fund License applications and tail lift services for the company vehicles. 

• Keep the pool vehicles and minibus in good condition to ensure roadworthiness. Record mileage, maintain logbook records. Prepare and maintain user guides for all company pool cars.

• Prepare Motability Foundation vehicles for end of lease return in a timely fashion and as to limit any penalties. 

• Receive in from suppliers and provide handover of hire vehicles and pool cars to staff including instructions on safe use and record damage, fuel levels etc. 

 Maintenance and Health and Safety Duties 

• Provide light maintenance as applicable.

• Ensure that all access and egress areas are kept clear and risk free.
• Provide retrieval, storage, and distribution of items to and from our storage locations.

• Ensure that all health and safety paperwork and logbooks are maintained.

• Conduct Health and Safety Walk Rounds for all new starters.

• Provide management information in line with the PUWER regulations. 

• Move, relocate, and reassemble meeting room furniture to suit desired layouts. 

• Perform PAT testing and update records accordingly. 

• Perform Health and Safety inspections. 

• Assist with reporting, risk assessment writing and fixed assets records. 

• Undertake the Warwick House weekly fire alarm tests and associated paperwork.

• Undertake electrical testing, life safety system inspections (Alarms, FFE & EL), LCoP L8 Water monitoring, fire equipment monitoring and update records accordingly.

• Assist with employee workplace adjustment process ensuring that the best solution is reached.

• Act as the assistant to the Lead Fire Marshal during drills and evacuations, in their absence take on this role.

• Complete daily walk rounds ensuring any faults are logged, and remedial action taken. 

• Assist in the management of the COSHH registers on site.

• In line with procedures and policies, control contractors working on site ensuring security, safety, and compliance.

• As needed complete homeworking assessments, home visits and assessment checks for those staff on a blended working agreement.

• Check the condition of the Warwick House roof in line with PPM ensuring correct safety process is followed.

• Undertake working at height duties in line with the Motability Foundations risk assessment and PASMA tower training.

• Complete actions assigned through the legislation compliance system.

 Audio Visual and Technical Support  

• Be the first point of contact for any Audio-Visual queries, trouble shoot the system and resolve any issues.

• Design, arrange and deliver training for end users on how to use the equipment. 

Security and Disaster Recovery Duties 

• As required program the pass control cards for staff.

• Undertake the new starter and leaver process.

• Utilise the organisations CCTV system as appropriate in accordance with the security policy.

• Act as a key holder in the opening of the building daily.

• On a roster basis, act as a key holder for alarm activation call outs during the working week, out of hours and at weekends including public holidays. 

• Investigate any potential security issues that may occur during the day.

• Play a vital role in the recovery of the business in case of service failure or systems loss. 

Your experience:

Essential:

• Educated to GCSE Level or equivalent including English and Maths. 
• Full Clean Driving Licence.
• Light maintenance experience, ideally with good knowledge of building management services
• Good knowledge of vehicles.
• Good MS Office suite skills -Word, Excel, Outlook. 

 Desirable: 

• IOSH Working Safely trained. 
• PAT certificated. 
• PASMA trained. 
• DSE assessor
• Advanced driving course. 
• Passenger Carrying Vehicle (PCV) licence holder.
• Experience of CAFM or other FM based Helpdesk systems. 
• Experience of working in a FM office environment. 

Are you passionate about people, community, and making a real difference? Join our client's team at a vibrant sheltered housing service offering 40 self-contained flats for individuals aged 55 and over. 

They’re looking for a dedicated Accommodation Worker who will help them provide more than just a place to live — you'll help build a true sense of home and belonging. 

What the role involves: 

As an Accommodation Worker, you’ll play a vital role in: 

• Delivering an exceptional Intensive Housing Management service 

• Supporting residents with everything from property allocations and rent arrears to void management and low-level anti-social behaviour 

• Organising and encouraging engaging, meaningful activities to boost wellbeing and reduce social isolation 

• Creating a welcoming and supportive environment that people are proud to call home 

You'll also be part of the wider Older Persons Team, with the opportunity to work flexibly across other sites. 

What they’re looking for: 

• Experience or understanding of housing services (especially in a supported or sheltered setting) 

• A genuine passion for helping others and supporting older people to live independently and thrive 

• A strong sense of social purpose — you’re motivated by making a difference in people’s lives 

• Someone who brings energy, empathy, and enthusiasm to everything they do 

If you're someone who believes in the power of community and enjoys supporting people to live well, this could be the perfect next step in your career. 

Equality, Diversity, and Inclusion are part of our client's DNA.  Together, they continue to build a culture that encourages, supports, and celebrates difference.  It fuels their innovation and connects us even closer to customers and communities. 

They are keen to reflect the communities they serve and welcome applicants from a broad range of backgrounds and experience.  They are committed to tackling issues of under representation in their staff team. As such, they will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role. 

Closing Date for Applications is 28th September 2025 

Assessments/Interviews are scheduled to take place on 6th October 2025 

Do you want to support people with mental health issues in a moment of crisis?

Are you calm, non-judgemental and able to work effectively with people experiencing distress?

If you can embody our values of Hope, Courage, Togetherness, and Responsiveness, and want to help others build resilience and manage their wellbeing, we’d love to hear from you.

Community Outreach Worker (Community Support Service)
Reference: 298
Salary: £26,000 - £26,500 per annum, depending on skills and experience, inclusive of Outer London Weighting (OLW)
Hours: 37.5 hours per week (5 Days)
Contract: 12 months Fixed Term
Reports to: Team Leader or Services Manager (CSS/DAS)
Main base(s): Watford Wellbeing Centre, providing outreach around Three Rivers.

Purpose of Post

The Community Outreach Worker (Community Support Service) provides people with complex needs who have mental health as a primary need. This includes people who may have drug and alcohol difficulties. Particularly when they are coming into repeat contact with Police, Tenancy Sustainment Services, Housing and Homelessness Services and Environmental Health Services.

About the service

Our Community Support Service is here to provide advice, information and holistic outreach support to people who are experiencing mental ill-health or need help with their mental wellbeing. We work alongside people to develop an individually tailored package of support that meets their needs, working with clients to find the solutions that are right for them. This service is flexible to help resolve real-life difficulties and improve client’s independence, quality of life and wellbeing.

The service will be delivered in Three Rivers, based at the Herts Mind Network Wellbeing Centre, providing outreach around Three Rivers.

The purpose of the Community Support Service Outreach Worker is to:

• To provide advice, information, onward referral and holistic support to clients with coexisting drug and alcohol difficulties and mental ill-health. These will be clients who are presenting to the Police, Anti-Social Behaviour, Tenancy Enforcement, Housing and Environmental Health Services within Three Rivers.
• To ensure that the safety and wellbeing of the client is monitored and reviewed regularly.
• To remain a source of independent support for all clients.
• Embed a person centred and solution focused approach in all aspects of the role.
• To raise greater awareness of complex needs and the effects of Adverse Childhood Experiences (ACEs) amongst local service providers. Supporting them to gain confidence in working positively and consistently with people who have multiple needs.

We offer:

• Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays)
• An additional day of leave each year for your birthday following completion of probation period.
• Ongoing training relevant to your role.
• An Employee Assistance Programme.
• Eligibility for blue light card.
• Health cover (after 6 months employment) - compensation payment for Optical, Dental, Chiropody and Therapy Treatments.

Being able to drive and having access to your own vehicle is essential for this role.

Closing date for receipt of applications is Friday 3rd October 2025.
Applications will be reviewed and interviews conducted on a rolling basis. Early submissions are encouraged.
Interviews to be held at Watford Well-being centre

Interested? 

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. 

Equal Opportunities 
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.

Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. We recognise and value the unique combination of skills, knowledge and perspective that employing people with a lived experience, at all levels across the organisation, brings. We create an environment where the sharing of experiences and vulnerabilities to support others and create positive change is welcomed and work towards breaking down the ‘them’ and ‘us’ culture. The organisation is committed to nurturing peer relationships that allow all staff to thrive.

No agencies please.

Crisis is the national charity for people experiencing homelessness. We have embarked on our 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.

Contract: Fixed term contract until end of June 2026. Available to start as soon as possible.

Hours: 35 hours per week, full time but we are open to compressed hours in line with Crisis’ Flexible Working Policy and may consider slightly reduced part-time hours, please email us for more information.

Job title: Internally this role will be known as Data Imports Administrator

Location: Based in our London office, but very flexible homeworking options in line with Crisis’ Hybrid Working policy, please email us for more information.

About the role

The Imports & Integrations Team handles large volumes of incoming supporter data which is vital for our fundraising, campaigning, and volunteering activities. We are seeking a fixed term Data Imports Administrator to work in a varied role to:

• Be responsible for running some of the Team’s imports and help with other imports as needed
• Help the Team ensure seamless and timely delivery of high-quality data
• Spot and fix data problems
• Help check and clean data
• Work with and support colleagues within the Team and in other stakeholder teams across Crisis

About you

To be successful in this role you will love data and enjoy managing data. You will also be:

• Multiskilled with a strong mix of data skills, technical skills and people skills
• Willing to jump in and learn or adapt as necessary
• Eagle-eyed at spotting data inconsistencies and picking up on data issues
• Conscientious and quality driven whilst still able to achieve results
• Dedicated to providing a high level of support & service to everyone you work with
• Able to manage multiple tasks, seemingly needing resolution at the same time

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Flexible working around the core hours 10am-4pm
• Wellbeing Leave to be used flexibly
• And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

How do I apply?

Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.

Closing date: Sunday 5 October at 23:59

Interview date and location: w/c 13 October via Microsoft Teams

Interview process: Competency-based interview + practical task.

AI in Job Applications

We understand some candidates use AI tools when applying. Whilst we welcome the use of technology to support clear communication and structure, we want to learn more about you, so please ensure that your application reflects your own skills, knowledge and experiences

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please email our Talent Acquisition team to discuss how we can help.

Registered Charity Numbers: E&W1082947, SC040094

Can you bring your financial expertise to help strengthen the UK's leading patient-led kidney charity?

The National Kidney Federation (NKF) is a unique, independent UK charity run by kidney patients for kidney patients. They are seeking a talented and motivated Senior Accounts Administrator to lead on all aspects of their financial management and administration, ensuring this vital organisation continues to thrive and deliver for patients across the UK.

Job Title: Senior Accounts Administrator
Reporting to: Office Manager
Location: NKF HQ (North Nottinghamshire)
Salary: £30,000
Hours: 36 hours per week
Perks and Benefits:

At NKF, they value their people and offer a supportive working environment with:

- Up to six weeks of annual leave (25 days rising to 30), plus bank holidays
- Early Friday finish and Christmas shutdown
- Pension scheme with up to 8% employer contribution
- Death in service insurance worth three times your salary
- Free car parking at HQ

About the Role

As Senior Accounts Administrator, you will be the backbone of NKF's financial operations. From preparing budgets and forecasts, to managing payroll, pensions, and reconciliations, your work will ensure the charity's resources are used effectively to support kidney patients nationwide.

You'll produce clear, accurate financial reports for trustees and colleagues, helping them make informed decisions, and provide insight to support fundraising, grant applications, and new initiatives. This is a hands-on role with both strategic and day-to-day responsibilities, perfect for someone who enjoys variety and wants to make a meaningful difference through their work.

Key Responsibilities:

- Lead on annual budgets, forecasts, and long-term financial plans
- Produce month-end and year-end accounts in line with charity finance law and SORP
- Oversee payroll, pensions, HMRC returns, reconciliations, and expenditure controls
- Liaise with auditors and coordinate annual audits
- Provide financial insight to trustees, management, and non-financial colleagues
- Support fundraising and income-generating activities through financial analysis
- Manage day-to-day accounts admin including expenses, invoicing, and supplier queries

About You:

We're looking for a detail-focused, proactive, and collaborative finance professional who is ready to take ownership of NKF's financial processes. You'll combine technical expertise with the ability to explain numbers clearly to non-financial colleagues and trustees.

You'll need:

- An AAT qualification (or equivalent)
- Strong knowledge of charity finance law, SORP, and regulatory requirements
- Experience in budgeting, forecasting, and financial planning
- IT proficiency with strong accounting systems skills (e.g. Xero, CRM, Microsoft, Blackbaud)
- Excellent communication and organisational skills

This is a chance to join NKF at an exciting time. With a growing reputation, a refreshed five-year strategy, and a committed team, you'll have the opportunity to use your financial skills to make a lasting difference for kidney patients across the UK.

How to Apply:

Please get in touch with Priya Vencatasawmy at Charity People.

The role will close on Friday 3rd of October
Interviews: TBC

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

Bank Worker

Join Our Team as Locum Worker in and around Manchester!

Are you seeking a role that offers flexibility and the chance to make a real impact to your local community? We are asking you to join our dedicated team as a Bank Worker in the North West providing support to individuals experiencing homelessness in Manchester and Greater Manchester to create positive change.

This is a great opportunity for someone looking for flexibility in their work. As a Bank Worker you have the freedom to choose your own shifts allowing you to balance work with personal commitments. We offer morning, afternoon and evening shifts across Greater Manchester so there is something suited to everyone!

What We Can Offer You:

• Flexibility: 
• Competitive Pay: £13.54 per hour
• Training and Development: full induction provided as well as opportunities to grow personally and professionally through ongoing support
• Meaningful Work: making a positive impact in your local community

Responsibilities:

• Community Support: providing support and guidance to individuals facing homelessness
• Empowerment: helping clients to access resources and services to encourage their independence
• Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients

What We Are Looking For From You:

• Communication: the ability to communicate effectively with a range of people from different backgrounds
• Client-Centered Approach: understanding and respecting perspectives and experiences of clients receiving support services
• Safety First: committed to maintaining a safe and secure environment for all individuals
• Hands-On Experience: working in residential or accommodation based housing units for young people at risk of homelessness

Apply Today:
Ready to start your journey with Depaul today? Here's how you can take the next step; submit your CV along with a supporting statement outlining why you are a good fit for the role.

Depaul strives to be an equal opportunities employer and welcomes applications from all sections of the community. If you require information to be sent to you in an alternative format please let us know.

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

We kindly request no unsolicited contact from recruitment or media agencies.

Community Support Coordinator

£24,000 - £26,000 per annum, depending on experience
Location: Bristol
Full-time | Permanent | Hybrid

Are you passionate about supporting communities and making a real difference?
Our client is a world-leading photographic charity and membership organisation, they are seeking a dynamic and personable Community Support Coordinator to join their dedicated team.

Our client was founded in 1853 and is internationally renowned for promoting the art and science of photography. With a vibrant and growing membership, they are committed to bringing photography to everyone, inspiring people through innovative exhibitions, educational programmes, and a welcoming, inclusive community.

The Role

As Community Support Coordinator, you'll be at the heart of the charities mission, providing exceptional support to members and volunteers. You'll be the friendly face (and voice) that members turn to for help, guidance, and encouragement. Your work will ensure smooth communication, accurate records, and a positive experience for everyone involved.

Key Responsibilities:

• Respond promptly and professionally to member enquiries via phone and email.
• Assist members with renewals, cancellations, and updates to personal information.
• Maintain accurate and up-to-date member and volunteer records.
• Facilitate communication between members, volunteers, and the wider organisation.
• Support volunteer induction, training, and ongoing engagement.
• Create guidance materials to upskill volunteers and enhance the member experience.
• Attend and support principal committees and contribute to membership growth and retention.

About You

• Exceptional customer service experience.
• Strong interpersonal and communication skills.
• Confidence managing database systems and maintaining accurate records.
• The ability to thrive in a busy, fast-paced environment.
• Excellent time-management and prioritisation skills.

Benefits include:

• Be part of a close-knit, creative, and passionate team with a shared love of photography.
• Flexible working arrangements to support work-life balance.
• Opportunities for professional development and training in a world-leading photographic environment.
• Generous annual leave allowance.
• Pension scheme and employee wellbeing initiatives.
• Access to inspiring exhibitions, workshops, and events.
• A chance to make a real impact in a respected, historic organisation with a global reach.

Why Apply?

This is a fantastic opportunity to join a friendly, supportive team where your work will have a real impact. You'll enjoy a varied role, professional development opportunities, and the chance to be part of a respected organisation making a difference in the world of photography.

Interview: ASAP (w/c 6^th October 2025)

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

As our Relationship Fundraiser you'll work with colleagues, Trustees, and supporters to explore the relationships they hold, and how they can add value to our mission.You’ll undertake prospect identification, research, and plan approaches to develop relationships with, and income from, corporate and individual supporters.You’ll play a key role in creating and managing relationships within the engineering community, raising funds for, and awareness of, the vital support we provide for people when life becomes challenging.We find creative ways of working as a team and look to showcase the individual talents and personalities that people bring to their role.

The Marketing Coordinator, National Theatre at Home (NTAH) is responsible for coordinating and supporting the delivery of marketing campaigns that help deliver the NTAH marketing strategy to grow the brand and effectively acquire, activate and retain subscriptions to meet business goals.

National Theatre at Home is a direct-to-consumer (SVOD) streaming service that brings the best of British theatre to audiences across the globe, streaming iconic National Theatre productions straight from the theatre’s stages as well as partner theatres across the UK. A leader in its field, NTAH is at an exciting point in its growth journey, and we are looking for a dynamic Marketing Coordinator to join the growing team.

The Marketing Coordinator reports to the Head of National Theatre at Home and will work closely with the CRM, Social, Programming, Data Studio and in-house creative teams to support the delivery of brand and show release campaigns, as well as support across performance marketing colleagues, developing new and innovative ways to bring streamed theatre to new and engaged audiences.

The successful candidate will have the following: 

• Good understanding of the marketing landscape, with assistant level experience
• Proven planning and organisational skills with an ability to prioritise work demands to meet deadlines.
• Good organisational skills, demonstrating the ability to set and manage conflicting priorities.
• Comfortable working in a fast-paced environment and an ability to learn on the job.
• An interest in the cultural sector, streaming and enthusiasm for the ever-evolving digital marketing landscape

If that sounds like you, this may be the role for you!

The closing date for the receipt of a completed application is Tuesday 7th October 2025 at 12 noon.

We will close this vacancy when 100 applications are received.  The post will be removed from our website at that point and until that time applications are welcome.  Please submit your application at the earliest opportunity. 

Head of Internal Audit

We’re looking for an enthusiastic and motivated individual to join the team as the internal auditor.

Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Position: SIT60 Head of Internal Audit

Location: Home-based. However, occasional travel will be required as part of this role (may include team meetings or other work-related meetings)

Salary: Circa £33,500 (FTE circa £51k) (inner London weighting £2,595 pro rata or outer London weighting £1,495 pro rata may be applied in accordance with where you live)

Hours: Part-time, 23 hours per week

Contract: Permanent

Benefits: 25 days’ annual leave plus bank holidays (this will increase with service up to 30 days, full time equivalent) cashback and discount scheme, employee assistance programme, learning and development, pension scheme, Life Assurance, Eye Care vouchers, Long Service Award, Tax-free childcare, Health Cash Plan, Working Pattern Agreement, flexible working opportunities available.

Closing Date: 10 October 2025. We reserve the right to close this vacancy early if we receive sufficient applications for the role.

Interview Date: 21 October 2025. Depending on the outcome a second interview may be arranged.

Interviews will be held via video conferencing. Please let us know if this will present any challenges when you email your application.

The Role

The role reports to the Associate Director of Legal and Governance, with an independent reporting line to the Chair of the Finance Committee.

The role will provide a comprehensive programme of internal audits into the activities of our charity and will report to our Finance Committee with recommendations for improvement. This is a crucial role in safeguarding the charity’s assets and reputation.

Key responsibilities will include:

• To establish effective and robust operational and strategic Internal Audit plans for the Charity and to report on progress of the plan
• To carry out the Internal Audits within the Internal Audit Plan, within the agreed timetable and budget shown in the Plan, to report on them, to present them to Board and Committee meetings and to monitor progress.
• To liaise with externally sourced providers of internal audit services in support of the role and for conducting internal audits into specialist areas of activity of the charity (such as IT arrangements).
• To maintain a strong working relationship with the Finance Committee, its Chair and the Chief Executive and to act as a Business Partner to all Executive Directors in relation to internal audit.
• To contribute to the Charity’s efforts to avoid fraud, including by advising on new policies and to lead on fraud investigations where appropriate
• To ensure a joined-up approach to both the external and internal audit work, minimising duplication and feeding into the external audit risk assessment.
• To liaise effectively with colleagues to ensure any potential new financial systems have adequate consideration of internal controls.
• To keep up to date with Internal Audit practice and developments and advise the Charity in relation to internal audit matters.

About You

You will have:

• A qualification in internal audit or accounting (e.g. CIA, MIIA, AAT, ACCA, CIMA) as a minimum.
• A good knowledge of how charities operate and their main processes including Finance, HR, Fundraising and CRM systems.
• An in-depth knowledge of risk based internal auditing techniques, including testing and sampling methodologies.
• A good understanding of charity related compliance requirements, and appropriate counter-fraud measures and risk management processes
• An ability to act with authority and provide an independent voice on internal audit matters affecting the charity.

To fulfil the role, you must be a resident of the UK and have the right to work in the UK.

When you click to apply, you will be able to see the full responsibilities and person specification for further information on the role.

Please submit your CV, (including details of your current address), and a supporting statement of no more than two pages, demonstrating how you meet the person specification and what you bring to the role in terms of your skills and experience. Please state any preferences for flexible options in your covering letter. Applications from individuals who are seeking flexible working options, including reduced hours or job shares are welcomed.

Finding strength through support

The organisation is the only charity in the UK providing lifelong support for all stroke survivors and their families. Providing tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

They are here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of supporters and donors that they can provide vital support. 

The Association is driven by an ambition to improve the lives of everyone affected by stroke. This means they’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by an approach to solving inequity in stroke, the team are prioritising listening to, and learning from, lived experience across the charity.

The charity are working to improve the representation of this lived experience at all levels within the Association and are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how the organisation work.

A Disability Confident employer, the organisation is making great progress focusing on flexible working, reasonable adjustments and access to work. The charity has a variety of staff network groups and are committed to continuously improving diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

You may also have experience in areas such as Auditor, Lead Auditor, Head Auditor, Head of Internal Audit, Head of Internal Auditing, Director of Internal Audit, Director of of Internal Audit, Internal Auditing Director, Internal Audit Director, Senior Auditor, CIA, MIIA, AAT, ACCA, CIMA. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

All Ways Network (AWN) is a thriving UK-based charity that supports small, Muslim-led not-for-profits, specifically those with an annual income of £1 million or less, working across diverse communities in the UK. With a bold vision for equity and representation, AWN champions the infrastructure, voice, and sustainability of grassroots Muslim initiatives, aiming to reshape the landscape of civil society through inclusive collaboration and community-led solutions. 

As an entrepreneurial and visionary CEO, you'll guide AWN to achieve its charitable goals and steward its growth as it scales. Working closely with our Board of Trustees, you will develop and deliver the charity’s strategic plans, manage operations, and build strong relationships with stakeholders. You'll play a pivotal part in leading the organisation and overseeing its day-to-day functions, while fostering a supportive and productive environment for staff. 
 
This is an exciting time to join us, as AWN will commence a 4-day work week (32hrs) pilot for 6-9 months on commencement of the role. With our highly supportive Board, this opportunity is suitable for both established leaders and those ready to step up.  
 
We’re actively seeking to deepen connections alongside our current engagement with South Asian communities, to actively reach African, Middle Eastern, South East Asian, and other Muslim communities contributing to the rich tapestry of the UK charity landscape. We welcome applications from all backgrounds, provided the candidate brings a strong understanding of and empathy for Muslim communities. 

Key Responsibilities 

Leadership & Operations 

• Oversee daily operations, ensuring smooth running of all charity functions. 

• Manage and lead a growing team, providing support and guidance. 

• Lead recruitment, staff development, and HR management in collaboration with the Board. 

• Ensure compliance with internal policies and manage organisational risks. 

• Develop and monitor operational systems to track progress and outcomes of key initiatives. 

• Foster a positive and growth-oriented work environment, helping staff realise their potential. 

Board Collaboration & Strategic Planning 

• Work closely with the Board to implement AWN’s strategic and operational plans. 

• Assist with budget management, resource allocation, fundraising, and grant management. 

• Take charge of the Annual Report and related documentation, ensuring compliance with Charity Commission requirements. 

• Support the Board in maintaining effective governance, including updating key policy documents (e.g. risk register). 

External Representation & Stakeholder Engagement 

• Represent AWN at stakeholder and partnership meetings, building and maintaining key relationships aligned with strategic goals. 

• Support the team in managing partnerships and providing strategic advice on project delivery. 

• Attend relevant events outside office hours and on weekends when necessary. 

AWN is looking for: 

Essential 

• Strong organisational and independent time management skills, with the ability to manage multiple priorities. 

• Proven experience in operations management, with a track record of improving processes and productivity. 

• The ability to work with and report to the Board of Trustees, including governance and strategic planning, alongside familiarity with charity legislation, guidelines, and best practices. 

• Experience with grant-making, funding, and resource allocation. 

• Experience in building relationships with internal and external stakeholders. 

• Confidence in public speaking and representing AWN at external events. 

• Ability to support staff development and align team goals with AWN’s strategic vision. 

• Strategic thinking, with clear communication of AWN’s vision. 

• Knowledge of the Muslim community and their needs in the UK. 

• Knowledge of GDPR, data protection, and the regulatory landscape for charities. 

• Understanding of the not-for-profit sector, particularly Muslim-led charities. 

Desirable 

• Experience in managing remote teams effectively. 

How to Apply 

We are partnering with Doing Good Recruitment on this appointment. If you require any adjustments to the recruitment process, please do let them know; we’re committed to making this process inclusive and accessible. 

AWN is committed to the highest standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics, as well as socio-economic background. We understand that applicants may not always meet every criterion listed in the job description; if you meet most, we encourage you to apply. 

To help us monitor how we’re doing and identify any barriers in our recruitment process, we invite all applicants to complete the Equal Opportunities Monitoring form found on Doing Good Recruitment’s application page

Use your housing expertise to support the growth and excellence of a fast-growing and highly respected youth charity. 

We are seeking an exceptional housing leader who brings experience of supporting organisational growth and excellence in social housing.

One YMCA is now one of the largest YMCA’s in Europe and our focus is supporting vulnerable people in Hertfordshire, Bedfordshire and Buckinghamshire to develop the skills and confidence to live their life to the full.

In the last five years, we have trebled our income to £40m, more than doubled our staff numbers to 750 and increased our social housing units from 350 to nearly 800.

This is a new role that we have created to provide leadership to our supported housing (including YP OFSTED regulated housing) services. As our lead professional for housing and member of the Extended Executive Leadership Team, this role will be responsible for developing a housing vision and strategy aligned to the wider organisational strategy. This will ensure quality across all our housing sites and the overall scope of service delivery aligns and exceeds the expectations of our internal and external stakeholders.

With planned growth to 1000 units in the next two years plus preparing to be a Large Registered Provider this role will ensure processes, structures, systems and resourcing meet regulatory requirements and are consistently and innovatively delivering best value, sustainability and positive impact.

If you enjoy working in a dynamic organisation and are attracted to the challenge of working with highly committed staff, serving people with complex needs and in a context of organisational growth, we would love to hear from you.  

For more information please see the job pack attached. Closing date 13th October. 

Location: Interventions will be delivered across various locations in South Wales, ideally in Swansea.

Ref PEW 251 

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.  You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.  Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.

What we are looking for

• Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
• L3 in Advice and Guidance or equivalent
• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• An ability to work sensitively with clients applying trauma-informed strategies
•  Impressive IT, relationship-building and communication skills, both verbal and written

Please note this role requires an Enhanced Adult DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.         

Interview date: 8 October 2025

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.

Ynghylch Ymddiriedolaeth St Giles

Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).

Ynghylch y cyfle cyffrous hwn

Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.

Yr hyn rydym yn chwilio amdano

• Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
• L3 mewn Cyngor ac Arweiniad neu gyfatebol
• Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
• Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
• Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig

Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

The role

We are seeking a passionate, creative, and proactive Corporate and Community Fundraiser to help to grow vital income streams and support our mission to improve the lives of unpaid carers across Bath and North East Somerset.

This is an exciting opportunity to play a key role in our small, dedicated team building meaningful relationships with individuals, community groups, and local businesses to raise funds and awareness for our life changing work. You will have the freedom to innovate, try new approaches and create fundraising initiatives that inspire our community

You will develop and deliver community and corporate fundraising initiatives that inspire people to support our charity, ensuring we can continue to be there for the thousands of unpaid carers who rely on us every year.

About you

You will be a confident and engaging communicator who enjoys building impactful relationships with a wide range of people, both in person and online. With a friendly and approachable manner, you can inspire and motivate supporters, whether they are individuals, community groups or corporate partners. You are creative, self-motivated and well organised, able to take initiative and manage multiple projects and deadlines. With a positive and proactive attitude, you thrive on developing and delivering  fundraising ideas that make a real impact, and you can adapt your approach to suit different audiences and situations.

You will have a good understanding of the importance of excellent supporter care and take pride in providing a professional and memorable experience to everyone you engage with. You are comfortable representing the charity at events and meetings, sometimes outside of normal office hours, and are committed to upholding our values in everything you do. Above all, you are passionate about the work of The Carers’ Centre and motivated by the opportunity to help improve the lives of unpaid carers in our community.

About us

The Carers’ Centre is a local independent charity with a big vision! We want to live in a community where unpaid carers are fully recognised, valued, and supported. By joining The Carers’ Centre, you are joining a team dedicated to helping families across Bath and North East Somerset when they need us most.

We provide trusted information, advice, and support to unpaid carers of all ages, enabling them to maintain or improve their health and wellbeing, stay in control of their caring role, and get connected with others in a similar situation to them. In addition, we work with the wider community to improve recognition and support for unpaid carers.

We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults and expect all staff and volunteers to share this commitment. All applicants are subject to a satisfactory Disclosure and Barring Service check and at least two independent references.

Why join us?

· Our small but passionate team thrives on collaboration, open communication, and celebrating impact together. We’re all in this to make the world a little better.

· We want our employees to have more control over their work/life balance, that’s why we offer flexible start and finish times, as well as the ability to enjoy our beautiful riverside office which comes with free parking, and to work from the comfort of your home.

· With work/life balance in mind and the many caring roles we know people can experience, we make sure our policies work for families.

· As a small but powerful local charity, we embrace digital innovation. You’ll have access to a large suite of digital tools to support you to make the biggest impact in your role.

· As well as all this, you will receive a 5% pension contribution, generous sickness pay, 25 days annual leave plus bank holidays and discounts through an employee discount scheme. In addition, you will also get an additional day of leave each year, for 5 years.

Key responsibilities

Fundraising & Income Generation

· Develop and deliver engaging fundraising campaigns and activities for community groups, individuals, and businesses to support our shared mission

· Build strong, sustainable relationships with local supporters, volunteers, and corporate partners to grow income and awareness

· Lead on stewarding existing supporters and proactively seeking out new ones through networking and outreach

· Create and manage a calendar of fundraising events and opportunities that engage and inspire participation from all parts of our community

· Promote and support third-party fundraising events, providing advice, materials, and encouragement to maximise their success

Community Engagement

· Be a warm and visible ambassador for The Carers Centre, representing our values at local events, community spaces with empathy and enthusiasm.

· Support the development of volunteer fundraising networks and champions

· Work collaboratively with colleagues to ensure carers’ voices are at the heart of messaging and initiatives

Corporate Partnerships

Research, approach, build  and sustain meaningful relationships with local businesses and corporate supporters , fostering shared value of community support, compassion, and social responsibility. to secure donations, sponsorships, employee fundraising, and volunteering opportunities

· Prepare compelling partnership proposals, impact reports, and presentations tailored to potential and existing partners

Communications & Administration

· Work closely with the Marketing & Communications team to promote fundraising campaigns through digital, print, and social media channels

· Maintain accurate supporter records and track income and engagement using our CRM system

· Ensure all fundraising activity is compliant with GDPR, fundraising regulations, and reflects The Carers’ Centre’s values

General

Ensure that you;

· Uphold and embed our values and behavioural competencies in your work

· Deliver against the agreed workplan.

· Adhere to the Carers’ Charter.

· Work within The Carers’ Centre’s policy framework.

· Ensure that you adopt good practice within the Carers Trust network.

· Take responsibility for ensuring communications are in line with GDPR and The Fundraising Regulator guidelines.

· Encourage carers to provide feedback on The Carers’ Centre services and to become actively involved in shaping future delivery.

· Work with the Carbon Champion, the Senior Leadership Team and small working group of colleagues to look for ways to reduce carbon footprint across the organisation, make cost savings on energy usage and achieve targets throughout the Carbon Footprint project

· Support the Carbon Champion by implementing environmentally friendly practices to help reduce our carbon footprint.