Customer experience manager jobs

Modern Art Oxford is one of the UK’s most exciting and influential contemporary art organisations, renowned for its bold and ambitious artistic programme that promotes diversity and internationalism and celebrates contemporary art as a progressive agent of social change.

Visitor Experience Duty Manager - Bank Staff
Salary: £13.25 per hour
Based: Oxford, OX1 1BP
Contract: Bank Staff
Hours: Hours of work are as and when required, by mutual agreement on a 4-week rota. These may periodically increase or decrease depending on the requirements of the Gallery. The candidate will receive two weeks’ notice of any changes to their hours. They will be expected to work evenings and weekends. 
Annual Leave: Annual holiday entitlement will accrue at 0.127 hours for each hour worked and paid quarterly at the hourly rate

About the Role

The role of the Visitor Experience Duty Manager is to support the Visitor Experience Team (VE) with the management of gallery opening hours and the events calendar. Motivating and leading the VE Team, on a day-to-day basis, providing an inspiring, engaging and inclusive visitor experience for broad and diverse audiences.

This role will cover weekends, evening events and occasional leave days for the VE Team. Visitor Experience Duty Managers fulfil Duty Management responsibilities for the building to ensure the safety and security of staff, visitors and exhibitions/events.

Responsibilities

Operational and Health & Safety

• The VEDM (Visitor Experience Duty Manager) is responsible for opening and / or closing the building on their shift, and for the setting of alarms. They are also required, in an emergency, to organise maintenance of the building, including intruder and fire alarms. All Duty Managers are included on the call out list for possible out of hours alarm issues.
• In the event of an emergency or fire alarm the VEDM is required to manage a full building evacuation and work as the contact person to the fire brigade.
• To ensure that the building is safe and clean by checking all areas before the building is open to the public or before an event. Turning on/off all lighting and replacing bulbs where necessary, checking fuse boards and making minor repairs, cleaning toilets when necessary. Continue to monitor throughout the day, allocating deliveries to appropriate storage areas, checking toilet facilities and following general risk assessment for areas of prohibited public access.
• To manage and adhere to all Health and Safety and building security practices, including completing risk assessments for events. On the shifts when the Duty Manger is the only key holder in the building they must not leave the premises.
• To be responsible for upholding the premises licence according to the Licensing Act 2003, to ensure the café/bar adheres to alcohol licensing laws and to oversee the selling and consumption of alcohol within the building and any other licensed activities. To ensure that capacity numbers for events are not exceeded.
• The Duty Manager is required to turn on / off the show and ensure it is functioning correctly during gallery opening hours. Also, to ensure a curator or the Production Manager is informed of any faults, breakages etc.
• Lead and motivate Visitor Experience team members and volunteers to ensure the delivery of high standards of visitor and artwork care, safety, security, visitor welcome, wayfinding, building presentation and housekeeping.
• Brief the Visitor Experience Team Members and volunteers daily about their duties for the shift and ensure they have all the necessary resources in order to provide an excellent standard of customer service to all visitors.
• To be a First Aider and know the location of the First Aid boxes.
• To cover the break of the shop staff and/or VE team and to provide cover in the galleries, shop or Information Desk during busy periods or in an emergency.
• To ensure that Shop takings are secured in the safe.
• To read any emails or hand over notes at the beginning of his / her shift and to communicate to the Visitor Services Manager (VSM) any issues arising during their shift and record incidents in the incident log book.
• Carry out any other duties as directed by the VSM/HoFVE as required

Visitor Experience

• Work collaboratively with other members of the Visitor Experience team and other gallery departments providing services that contribute to visitor experience, (including the cafe and shop) to ensure a consistent and seamless service is provided to our visitors.
• To be able to give short tours/presentations to schools/groups about the current exhibition.
• To deal with all general enquiries and problems that may arise during the shift in a calm and professional manner with both customers and staff.
• Work with VSM to manage group booking enquiries sensitively and efficiently.
• Work with the VSM to develop projects that will build on and enhance the visitor experience.
• Work with the VSM to coach and develop the Visitor Experience team to ensure their skills and knowledge of gallery activities are up-to-date.
• Assist the VSM with the delivery of induction and training sessions for Visitor Experience team members and volunteers.

Events

• To assist in the coordination of events with event organisers and other key staff to ensure that all arrangements have been made for staff, equipment and booking of each event.
• To support the events and hires programme at the gallery, including setting up of AV equipment and moving furniture for events.
• Work with Commercial Manager to keep up to date with hire enquiries and show prospective clients available spaces if required.
• To provide a warm welcome to hirers, visiting speakers, artists, and ensure they have everything they need for their event.
• Complete event reports for all events and distribute VSM and event organisers.
• Checking online sales and tickets, assisting with processing sales and bookings for events when necessary. Ensure that all visitor figures and sales are recorded after each event.

Person Specification

Essential

• Excellent communication skills demonstrating the ability to deal with colleagues, visitors and external partners.
• Experience of working with the public and of providing excellent customer service, preferably gained in an arts/entertainment environment.
• Strong organisational skills and the willingness to be involved in the practical set up of events.
• Reliable, punctual and able to work flexibly including evenings and weekends.
• Experience of using and setting up AV equipment, lifting and carrying equipment, chairs and tables. An enthusiasm for art and commitment to the work of Modern Art Oxford.
• Availability to work weekends, evenings and late nights (occasionally until 3am).

Desirable

• Experience of managing a small team.
• Health & Safety qualification
• Competent user of Microsoft Office
• Training in First Aid.
• Willing to train as a personal licence holder.
• Experience of being a key holder.

About Us

Modern Art Oxford welcomes approximately 100,000 visitors each year with approximately 15,000 attendances by schools and community groups in creative learning and participation activities. The organisation’s digital content reaches 450,000 through Modern Art Oxford’s digital channels annually.  Through a wide range of high-quality content creation and programming, Modern Art Oxford aims to make contemporary art accessible and engaging to the widest audience and to promote creativity in all its visual forms.  Over the last 60 years Modern Art Oxford has brought some of the world’s most important artists to the city, and the UK, and has developed an international reputation for pioneering emerging and under-represented artists.

Modern Art Oxford is a registered charity and receives core funding from Arts Council England and Oxford City Council, and the generous support of individuals, trusts and foundations, sponsors and friends.

Applications should be received by Sunday 24th August at midnight.
Interviews will take place shortly thereafter.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our recruitment site to complete your application for this position.

We are committed to improving the diversity in our workforce in order to better reflect the diversity of our local communities. All job vacancies are advertised here as part of a fair and open process. We welcome applications from people of all cultures and ethnicities, including those that may experience racism, as part of our Anti-racism Action Plan.

No agencies please.

Who are we?

St Andrew’s Hospice is a registered charity providing specialist palliative care for patients with life-limiting conditions which require complex symptom management, and/or end-of-life care. It is Lanarkshire's specialist hospice and provides multidisciplinary support for patients, their families and carers. The service is provided completely free of charge for the adult population of North and South Lanarkshire and is open to all without distinction of race, gender or creed.

The Hospice values represent our core beliefs and act as our guiding principles at the very heart of all that we do. Our values are; Human Dignity, Compassion, Justice, Advocacy and Quality.

What is the role?

You will assist in till operating, bank cash, oversee accurate financial records, manage stock control for donated and branded goods and foster good links within the local community. These posts require flexibility, strong interpersonal skills, time management skills and the ability to supervise staff. You will be aware of market trends and be able to deliver an attractive shopping experience to build on the success of the hospice shop.

What we expect of you?

· Co-ordinate volunteers and ensure a positive environment

· Implement creative strategies to boost sales and donations

· Engage with the community and build lasting relationships

· Track record in delivering to targets and budgets

· Able to manage own workload without supervision

· Retail & merchandising experience preferred

· Ensure profitability is maximised at all times. Ensure all set targets agreed are met

What you can expect from us?

We recognise that to continue to provide excellent care and services to patients and families, we need an amazing team around us.  In order to attract, retain and reward our people, our benefits include:

 

· A warm and supportive working environment

· Competitive Salaries

· Unsocial Hours Payments (where relevant to role)

· Generous Annual Leave Entitlement

· Induction Programme

· Employee Assistance Programme

· Counselling Services

· Occupational Health

· Contributory Pension Scheme

· Flexible Working Practices

· Ongoing learning & development opportunities

· NHS Staff Benefits Scheme

About The Role
We are recruiting for a Senior Participant Experience Manager to join on a part-time basis, working 21 hours per week (0.6 FTE) as part of a job share. This is a fixed-term contract until the end of October 2026.

This is a fantastic opportunity to join our successful Events team, co-leading our 7-person Participant Experience team. Working closely with the other Senior Participant Experience Manager, you’ll be jointly responsible for identifying and delivering strategic projects and multi-channel supporter journeys to improve the supporter experience for all events participants, resulting in maximised income, retention and lifetime value.

You and your team will work across the Events team, adding value to our participants’ experience across our full range of products, from sign up to thanking and beyond. You’ll lead the team to drive cross product testing, learning and innovation. You will also maximise the impact of our communications across multiple channels, such as telephone, email, post, SMS, whilst pushing efficiencies by streamlining processes and ways of working across teams.

Working as part of the Events Management team you will contribute to the strategy and direction of the wider Events team.

Interviews for this role have been provisionally scheduled to take place on Wednesday 27th and Thursday 28th August. We are open to offering different working arrangements for this role, with a view to discussing specific working days with candidates during interviews.

About you
We’re looking for a strategic thinker who has a strong background in stewardship and customer experience with an understanding of the charity sector.

You will able to manage and inspire the team throughout busy and high-pressured events seasons. You’ll have experience of managing people to deliver the best results for the organisation whilst effectively developing team members within their roles. As a job share, strong collaboration and relationship building skills will be vital in this role.

Crucially, you will have a proven track record in developing and managing multichannel supporter journeys from planning to analysis. You will have experience of managing complex projects and will be confident in negotiating with and managing internal and external stakeholders, managing these vital relationships to ensure best practice and the best results for Alzheimer’s Society.

You will be data-savvy, with clear understanding of fundraising and data protection laws and have extensive experience streamlining and improving processes.

What you’ll focus on:

- Co-leading the Participant Experience team, creating a culture of high performance, collaboration and celebration.
- Managing the supporter journey programme from initial contact through to event day and beyond.
- Working across internal teams and with external partners to deliver exceptional supporter experiences for all our event participants.
- Leading innovation and testing around stewardship activities.
- Supporting the Head of Events and collaborating with Senior Managers to implement a new strategy for the Events team.

About Alzheimer's Society - who are we and what’s our mission?
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.  

At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.  

Together with our supporters, we’re working towards a world where dementia no longer devastates lives. 

Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for. 

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as part of a minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.     

Our hiring process
We want you to bring your whole self to the process. Applications are anonymised until interview stage, and we’re happy to support any adjustments. Share your feedback via our candidate survey when applying to help us improve. We may close early if we receive high interest (with 48 hours’ notice). Some roles may require a DBS check as part of our safer recruitment commitment. Thinking about using AI during the recruitment process? we know this can be helpful in many ways but remember to include your personal and authentic self too. Your voice and experience are what really set you apart. 

Giving back to you
At Alzheimer’s Society, we value our people and take a total reward approach to pay and benefits. You’ll enjoy a generous double-matched pension scheme, 27 days’ annual leave (plus bank holidays and wellbeing days), and access to a free Bupa Cash Plan, 24/7 EAP, Thrive mental wellbeing support, and virtual GP services. Our Society Plus platform offers exclusive discounts, wellbeing resources, and recognition schemes, while our flexible working, family-friendly policies, and life assurance provide peace of mind and work/life balance. We also offer a free Will-writing service and long service awards to recognise your ongoing commitment.

Do you want to help improve the lives of people with disabilities through the power of assistance dogs? To help us create amazing partnerships, we need amazing people.
 
Canine Partners' mission is to change the lives of disabled people using expertly trained dogs to improve physical, emotional and social wellbeing. Our amazing dogs bring greater independence and an improved quality of life to their partners, offering security, companionship, and practical help with everyday household tasks.
 
We are looking for a passionate and innovative individual to join our dedicated Marketing and Income Generation Team as a Database Manager. This is an exciting opportunity at a prominent assistance dog charity for someone who has worked in a senior database administrator role and is ready to take on more responsibility or an experienced database manager interested in working in the charity sector.
 
Position: Database Manager
Hours: 37.5 hours per week (part-time hours considered)
Location: Homebased
Contract: 12-month fixed term contract
Closing date: 17th August 2025
 
You will be responsible for managing the data infrastructure and insights that support all charity operations, from matching assistance dogs with our partners, to securing vital funding, to measuring impact and outcomes. A proactive approach is key to ensure that you provide comprehensive management, maintenance, and development of Canine Partners' database systems and data recording strategies. You will manage the provision of accurate, timely, and compliant data selections, reports, and analytical insights to support all charity operations. You will have the opportunity to lead major database development projects and shape data strategy across the entire charity.
 
About you:
 
• Demonstrable experience in database administration and development.
• Strong understanding of GDPR compliance and data protection in database management.
• Experience in data analysis, reporting, and business intelligence tools.
• Excellent stakeholder management and training skills with ability to work across all organisational levels.
• Experience with database integrations, particularly with websites, email platforms, and third-party systems.
• Meticulous attention to detail and demonstrable commitment to data validation and checking.
 
Salesforce administration and development experience is desirable, but not essential. Most importantly, you will be passionate about the transformative impact that our assistance dogs provide to our beneficiaries.
 
Interested?
 
If this sounds like the perfect role for you, we would be delighted to hear from you. Please apply online with a comprehensive CV and supporting statement explaining how you believe you match the requirements of the role.

Please note we may interview candidates prior to the closing date. If we find a suitable candidate or receive a high volume of applications, we may close this advertisement prior to the closing date so apply now to ensure you don't miss out! Please be assured that we contact all candidates regarding the outcome of their application, this may take longer if we receive high volumes of applications.
 
First interviews are scheduled to take place online (via MS Teams) in the week commencing 26th August 2025. Second interviews are scheduled to take place in the week commencing 1st September 2025.
 
We recognise the benefit of diverse experience and welcome and encourage applications from all sections of the community. We are a disability confident committed employer.
 
You may also have experience in the following roles: Data Manager, Database Administrator, Data Analyst, Business Intelligence Analyst, CRM Administrator, Data Systems Manager, Information Systems Manager, Data Operations Manager, Database Developer, Data Governance Manager, etc.
 
REF-222 856

Location: Hybrid – 2 days/week in King’s Cross, London (Tuesdays & Wednesdays)
Contract Type: 3-month Temporary Contract (with potential to extend)
Salary: £20.00 – £21.92 equivalent to £36,500–£40,000 per annum
Start Date: Immediate

About the Role
Our client is seeking an experienced and highly organised Supporter Experience & Operations Lead to join their team on a temporary basis. This is a key role focused on delivering operational excellence across supporter and membership services, ensuring a seamless experience for members, donors, and prospects.

You’ll lead on the management of supporter operations budgets, financial forecasting for 2026, and compliance, while also overseeing a small team and third-party service providers. This is a hands-on, data-driven role ideal for someone with strong CRM, financial, and customer service experience.

Key Responsibilities

• Lead continuous improvement across supporter operations and customer service delivery
• Manage budgets, reforecasting, and financial reconciliation in collaboration with the finance team
• Oversee escalated member complaints and ensure compliance with policies and procedures
• Line manage the Supporter Experience Coordinator and support a team of two
• Maintain and improve CRM data quality (Salesforce transition in progress)
• Manage third-party suppliers for fulfilment, contact centre, and payment processing
• Contribute to the development of marketing technology and digital tools

What We’re Looking For

• Proven experience in membership or supporter operations, ideally within the charity or cultural sector
• Strong financial management and data analysis skills
• Excellent interpersonal and communication skills
• Experience managing CRM systems (Salesforce preferred)
• Confident in managing suppliers and internal stakeholders
• Line management experience and a collaborative, proactive approach

CV’s will be sent on a rolling basis.

Portsmouth Cathedral is seeking an experienced Finance Manager on a temporary contract.  Working with our new Chief Finance Officer you will support the ongoing development of our accountancy systems and processes, building on the work of the previous Finance Officer.

Key responsibilities  

• Banking & Transactions: Manage Cathedral bank and investment accounts, including BACS, cheques, international payments, and reconciliations.
• Accounting Systems: Maintain financial systems (currently Sage; may transition to Xero).
• Cash Handling: Oversee cash counting and deposits.
• Cash Flow & Reporting: Monitor cash flow and produce monthly reports for the COO and CFO.
• Management Accounts: Prepare monthly accounts and review financial performance with department heads.
• Payroll: Process payroll for ~30 staff, including pensions and HMRC submissions.
• Staff Changes: Handle paperwork for new starters and leavers.
• Invoicing & Credit Control: Issue invoices, maintain credit ledger, and update CRM.
• Expenses & Transfers: Process staff reimbursements and internal transfers, including contactless income allocations.
• Reconciliations & Meetings: Prepare monthly bank reconciliations and management accounts for leadership meetings.
• Budgeting: Support annual budget preparation and reforecasting with the COO and CFO.
• Year-End Accounts: Assist the CFO in producing end-of-year financial statements.

The successful candidate will hold a formal accountancy qualification and be:

• Experienced in a similar finance role, ideally in a small charity team.
• Empathetic with the beliefs and values of the Christian faith and the aims and objectives of Portsmouth Cathedral.
• Proficient in Sage, Xero, and Microsoft 365.
• Skilled in management accounting, reporting, and payroll processing.
• A flexible team player, able to cover other finance tasks as needed and have experience of working with volunteers.
• Committed to equality, inclusivity, and ongoing training (e.g. GDPR, safeguarding).

Safeguarding

The position is subject to a Basic DBS check as well as the ongoing safeguarding training provided by the Church of England and Diocese applicable to this role.

Benefits

• Annual leave allowance of 27 days per annum (FTE) plus public holidays given pro rata for this part-time role
• Employer pension contributions of 7.5% plus employee contribution.
• Commitment to professional development and training
• Cash health plan

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church.  

We’re Anthony Nolan. We’re here to uncover the answers inside us. Answers for people with blood cancer and blood disorders. Answers that will not only improve lives today but save them tomorrow.

By uniting people and science, we’re growing our world-leading stem cell register, so everyone who needs a transplant, can find their lifesaving match. We’re currently giving four people a day another chance to live.

Driven by patients, backed by stem cell donors, and powered by science, we won’t stop until we’ve unlocked the cures, treatments and transplants that will transform the future for more patients. And together, we can reach the remarkable day where every patient who needs us can not only survive, but thrive.

If you're inspired by this vision, and feel you have the skills and experience we need to help achieve it, we'd love you to join our lifesaving team.

We are looking for an Individual Giving Manager to join our Fundraising team.

Title: Individual Giving Manager

Salary: £41,000-£44,000 per annum, dependent on experience

Contract: Permanent

Hours: 35 per week (standard Anthony Nolan working hours)

Location: Hybrid, with head office in Hampstead, London

Our team works to raise the essential voluntary income that helps Anthony Nolan to save the lives of people with blood cancer. You will do this by reviewing and developing the Individual Giving programme to achieve our £3.7 million income forecast, along with managing the expenditure budget. You will put in place an audience-centric and insight-driven Individual Giving programme and propositions to best recruit, retain and develop the existing base of supporters. You will bring strong financial modelling and analytical skills to ensure our programme is insight and income driven.

As the Individual Giving Manager, you will work with your team of two senior officers to implement an integrated programme, whilst also project managing key high-impact individual giving campaigns. You will ensure that all campaigns are managed effectively, implementing, and promoting best practice in integrated fundraising campaign management across regular giving, lottery, raffle, cash and emergency appeals, through channels ranging from F2F, digital, telemarketing and direct mail.

If you have excellent planning, project and line management skills across a range of mass-marketing channels, we would love to hear from you.

What’s in it for you?

• A competitive salary
• 27 days annual leave, pension scheme, childcare vouchers, access to counselling via a 24-hour Employee Assistance Programme
• A stimulating work environment full of opportunities to learn and develop
• Life Assurance of four times annual salary
• Travel season ticket loan, Cycle to work Scheme
• And more! (further details on our Life at Anthony Nolan page)

Please check out the full job description on our careers page, and you can read more about what to expect on the Our recruitment process page.

Please note: We will be reviewing and interviewing suitable applicants on a rolling basis and may close this advert without warning if we have a suitable pool/have appointed someone to the position. We recommend you submit your application ASAP to avoid missing out.

Release your remarkable, join our team and give someone another chance to live.

Anthony Nolan is a Disability Confident Committed and Living Wage accredited employer. 

All applicants must be able to demonstrate the right to work in the UK.

A part-time role developing, curating, delivering and finessing training for two distinct audiences – training for those who have low digital confidence, as well as young people, in how to use digital devices effectively and efficiently; and also training for those who may come into contact with, or wish to learn about, digital poverty, including staff of corporates and community providers. 

The former audience – learning about digital skills – will need to gain knowledge and understanding about the foundational elements of using laptops, tablets and smartphones.  This includes Essential Digital Skills such as setting passwords, connecting to Wi-Fi and using keyboards, as well as soft skills such as staying safe online, critical thinking and recognising fake news or AI generated imagery.

The latter audience – learning about digital poverty – will need to learn about the causes and impacts of digital poverty, what impact digital exclusion has on families and communities, and how to understand if someone is digitally included.

There may be other training requirements as well – such as training external users of our systems, training corporate volunteers, or a train-the-train model of supporting young people to work with those in their communities.

Key responsibilities

• Work with CEO and SMT to gain a strong understanding of the content we wish to deliver.
• Design a range of standardised training materials, developing curriculum plans, which are able to be tailored easily for cohorts.
• Work with the Head of Development to ensure training meets the needs of potential partners.
• Work with delivery and project officers to understand training requirements as they relate to specific programmatic requirements.
• Deliver training as the lead trainer for the charity, usually in person but sometimes online.
• Work with partner organisations to build strong relationships, especially when working with corporate volunteers.
• Create and implement monitoring and evaluation frameworks to assess the effectiveness of the training, gather feedback and finesse the training models you have created.
• Be able to run a train the trainer model for corporate volunteers, other staff, and young people on specific programmes, briefing them and ensuring consistency and quality.
• Work with the Head of External Affairs to produce high quality materials, including presentations, leaflets and other resources.
• Support marketing, project management, contract management and other functions delivered by other team members.
• Provide accurate reporting on the basis of feedback, participation and other indicators of current success.
• Take a self-sufficient approach to logistical management, whilst also working with colleagues where duties overlap.
• Keep up to date on developments in digital skills, maintaining subject matter knowledge.
• Maintain a strong understanding of the digital poverty landscape, including across policy, research and interventions, to inform training delivery.
• Work with colleagues to role model best practice in training.

The role is remote based - the whole team works from home - but you will need to be able to regularly travel across the UK including potential overnight stays and evening working.  You must feel comfortable being the person who sets up at a training event, and have a hands-on approach.  (The costs of travel are, of course, covered.)

The Talent Set is thrilled to partner with a mission-driven children’s charity to recruit a Trusts Manager. This inspiring organisation provides vital support to children and young people across the UK. In this role, you’ll be responsible for developing compelling funding applications, building and nurturing relationships with new and existing funders, and helping shape the organisation’s trust fundraising strategy. You’ll also work closely with internal teams to ensure funding proposals reflect real impact and align with both organisational goals and funder priorities. This is a fantastic opportunity for an experienced trust fundraiser passionate about creating positive change for children and families navigating hardship.

 

Key Responsibilities

• Lead on writing and submitting compelling funding applications to trusts and foundations to meet and exceed annual income targets.
• Build and maintain strong, long-term relationships with new and existing funders through excellent stewardship and impactful reporting.
• Collaborate with internal teams to develop fundable project proposals that align with organisational strategy and funder priorities.
• Research and identify new trust and grant funding opportunities to diversify income streams and grow long-term support.
• Monitor funded projects to gather insights and data for accurate, engaging impact reporting.
• Maintain accurate records using a CRM system, ensuring timely tracking of communications, applications, and income.

Person Specification

• Proven track record of securing 5-figure grants from trusts and foundations and or relevant charity fundraising experience.
• Strong written and verbal communication skills, with the ability to craft persuasive funding proposals and impact reports.
• High level of financial literacy, including experience preparing budgets and interpreting financial information.
• Proactive, organised, and able to manage multiple projects and deadlines effectively.
• Confident using Microsoft Office and CRM systems, with excellent attention to detail.

What’s on Offer

Salary: £38,000 - £44,000 per annum

How to Apply

To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.

Commitment to Diversity

The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

The Brain Tumour Charity is leading the way in research, support, and advocacy for everyone affect by brain tumours. Our mission is simple but urgent: to accelerate a cure for brain tumours and improve life for everyone affected by this devastating disease.

Our events team are bold & innovative working across a wide portfolio of fundraising and engagement events including our annual flagship fundraising walk, The Twilight Walk, an exciting challenge event portfolio and a growing special events programme. It’s an exciting time to join the Events Fundraising Team. We have a new five-year strategy and are a team with big ambitions! As the Event Manager [Challenge and Third-Party Events], you will play a huge part in making these ambitions a reality and paving the way for our future.

You will be responsible for planning, developing, marketing, and implementing the challenge and third-party events portfolio, ensuring outstanding stewardship of participants, providing on the day leadership and full post-event review against objectives. Success will be measured primarily by achieving income targets within the planned expenditure, but also number of attendees, publicity, retention of supporters, receipt of positive feedback and return on investment with a community-first led approach. You will manage and develop an amazing team of events fundraisers, and work with the Head of Events to support of the broader team, offering guidance, and role modelling.

In addition to supporting the existing portfolio, you will also be responsible for assessing current trends and developing new events concepts that help us to maximise income and deliver on our ambition and strategic goals.

This is a fantastic opportunity for an experienced events fundraiser, with expertise in challenge events, to shape the next stage of our programme and work within a team of passionate and dedicated individuals.

WHO WE'RE LOOKING FOR:

Essential skills and experience

• You have in-depth knowledge and experience of leading a fundraising challenge event portfolio [1-3 years plus at management level]
• You have the skills and confidence to manage a high-performing team and inspire continued growth and development.
• You are innovative & bold in exploring new ways to acquire & engage supporters & grow income.
• You keep abreast of the wider fundraising environment, with a particular focus on the trends, challenges and opportunities facing fundraising events.
• You have experience in you will be experienced in working with marketing teams internally and externally to develop and deliver campaigns to meet desired objectives.
• You are skilled & confident in managing budgets & financial reporting.
• You are good at juggling a myriad of competing priorities and are efficient, effective, and work well under pressure to meet deadlines. You can work autonomously and in a strategic way that will enable the growth of the events portfolio and income stream, but equally enjoy being a collaborative and hand-on member of a team and wider fundraising community.
• You have experience and are at home working with CRM platforms (ideally Salesforce) and have an overview understanding of data processing laws and GDPR regulations.
• You have boundless energy, creativity and a “can do” approach, to inspire and motivate.
• Happy to work out-of-hours and weekends, as required by the event calendar (TOIL provided for all out-of-hours work)
• The Brain Tumour Charity is moving at a fast pace, so we are looking for someone that has an enthusiasm and passion for our work and a conviction to deliver positive outcomes for those affected by this devastating disease.

Desirable

• Experience in developing and delivering new event concepts from inception to delivery.

Closing date 4 August 2025

Ref 7135

When you join Save the Children UK as a Store Manager in Wandsworth, you'll be at the heart of a vibrant, high-energy community – leading an exceptional team of volunteers and bringing the magic of charity retail back to the high street. This is your opportunity to channel your people skills, leadership, and creativity to help deliver lasting change for millions of children around the world – including those hardest to reach.

About Us

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. 

About the Role 

This exciting opportunity is based at one of our Mary's Living & Giving shops in Wandsworth, South London – a neighbourhood known for its vibrancy, creativity, and strong sense of community.

This bright and colourful shop is busy all week and thrives especially during weekends, thanks to its high footfall and strong local support. You'll work alongside a diverse and committed team of 40 volunteers, leading them to achieve retail excellence while driving the shop's mission forward.

As a Store Manager, you will:

• Lead and inspire a high-performing volunteer team

• Build local connections and partnerships

• Deliver commercial success and hit income targets

• Recruit and train new volunteers

• Ensure the shop is always welcoming, engaging and community-focused 

About You

You are someone who thrives in a busy, customer-facing environment and leads with positivity and purpose. You understand the value of community and the impact of retail done differently.

You'll bring:

• Experience leading and motivating a team, ideally in a retail or hospitality setting

• A steady, solution-focused mindset, even when under pressure

• The ability to create an inclusive and engaging experience for volunteers and customers

• A passion for sustainable fashion, ethical retail, and making a real difference

Ways of Working: This role will be based on-site in the Wandsworth (London) shop. We're looking for someone able to work 5 days (35 hours) per week to include some weekend working.

Our benefits package is extensive and generous, including:

• Competitive Pay – Our transparent pay policy ensures fair and equitable compensation.

• Generous Holidays – Start with 27 days off per year (pro rata for part-timers) and enjoy up to 32 days after 10 years.

• Pension & Life Assurance – Secure your future with excellent contributions.

• Employee Discounts – Save on groceries, high-street brands, home, tech, gyms, holidays, and more! Over 6,000 deals are available through our benefits platform.

• Maternity/Adoption Benefits – Get 21 weeks of full pay after just six months of employment.

• Paternity/Adoption Leave – Enjoy 10 weeks of full pay (plus statutory 2 weeks) after six months with us.

• Additional benefits: include cycle to work scheme, employee assistance programme, eye care, flu jabs, season ticket loan.

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

About Impetus

At Impetus, our focus is on helping young people achieve positive education and employment outcomes to increase their chance of leading fulfilling and successful lives, irrespective of their background.​

We tackle the three most difficult challenges that affect a young person’s ability to succeed in life in Britain today:  ​

• Lost learning through absence, suspensions, exclusions from school  

• Stagnation in education attainment outcomes, which means many are missing out on key qualifications like GCSE English and maths 

• The large numbers of young people out of education, training and employment  ​

We use our deep expertise and high calibre networks to give the best non-profits working in these sectors the essential ingredients to have a real and lasting impact on the young people they serve.​

Through a powerful combination of long-term funding, direct capacity building support from our experienced team and our pro bono partners, alongside research and policy influencing to drive lasting systems change, we work towards a society where all young people can thrive in school, pass their exams and unlock the doors to sustained employment, for a fulfilling life. ​

We are resolutely focused on outcomes and impact, driven by quality evidence.

You would be joining a team that is passionate, rigorous, determined, creative and warm. We care deeply for our colleagues, our portfolio partners and the young people we serve.​

Impetus is a registered charity and our charity number is 1152262.​

About the team

The Philanthropy Team raises income for Impetus and for Impetus partner charities. The team consists of 16 staff. Impetus has an annual income of £10 million, which we are looking to grow to £12–£14 million within the next few years. The team is led by the Director of Philanthropy and Partnerships.

The Philanthropy Team works with major donors, corporates and grant-making trusts, as well as collaboratively with colleagues across the organisation to ensure we make a compelling case to generate new financial commitments and wider support for our work. The team also delivers a high-quality engagement programme of volunteering and pro bono support for Impetus’s corporate partners.

In addition to our direct grants, we have several themed funds that support specific areas of our work, currently Connect and Engage, with plans to launch Skills and Attainment. An important part of this role is working closely with the Investment team to shape compelling cases for each fund, and with the Philanthropy team to connect them with the most suitable donors.

Impetus is driven by a shared belief in tackling the barriers that hold back young people from disadvantaged backgrounds in education and employment. Alongside investing extensive financial and non-financial support in our charity partners through our Investment Team, we also seek to influence decision makers to design and implement evidence-led policy and direct new resources to get young people the support they need through our Public Affairs team. We are resolutely focused on outcomes, driven by quality evidence.

About this role

This is an exciting opportunity to join our dynamic Philanthropy Team as an interim Events Officer. The successful candidate will be a highly organised individual who has a positive, can-do attitude, who enjoys working independently and as part of a team. ​

Impetus has a successful annual programme of fundraising and cultivation events including the Transforming Lives Dinner, the Impetus Triathlon and Impetus Future Party. We are looking for an Events Officer to support our programme of events, while also working creatively to innovate and improve our practices.​

Reporting to the Head of Events, the Events Officer is an integral part of the Impetus team, supporting our calendar of fundraising and engagement events.​

The Events Officer will be involved in all aspects of events management such liaising with venues and suppliers (catering, production, design), working with sponsors, event marketing, guest management and finance tracking. This is a role that will allow the postholder to take a high level of ownership for the sections assigned to them.​

You will join a small, passionate and hardworking Philanthropy team.

As part of the role, you will be required to attend in person meetings and our key fundraising events. Currently scheduled are:

- Impetus Triathlon, 13th September (if in post)

- Transforming Lives Dinner, 19th November

- Impetus Futures Summer Party, TBC June 2026

Key responsibilities

Event Delivery

• Work with the Head of Events and Events Manager on all Impetus’s major fundraising events, including the Transforming Lives Dinner, the Impetus Triathlon and the Impetus Futures Summer Party.
• Support our calendar of cultivation events such as the Pro Bono Breakfast and Philanthropy Breakfasts.
• Support research and planning of the annual events programme in line with the wider organisational strategy and objectives.
• Assist the Head of Events with on-site event management for all Impetus events.
• Source auction and raffle prizes, management of auction software and fulfilment of prizes.

Event Administration

• Manage the administration of all events, including invitation lists, invoices and general enquiries, working with the Head of Events to improve processes
• Responsible for managing all guest RSVPs across events, keeping guestlists up to date and accurately tracking responses on our CRM system
• Organise all administration resources for events, including name badges, delegate lists and signage
• Support the creation of post event reports, analysing data from each event and trends across previous years for the Philanthropy Team and wider organisation
• Supporting with invoicing, accounting, expenditures and financial reconciliation and assist with monthly reporting on income to Finance
• Proactively use our CRM system to manage event data
• Support on supplier and sponsor relationships

Team Support

• Manage all incoming enquiries for the Events Team via a shared inbox
• Fully comply with all of the organisation’s employment and other policies and procedures
• Provide general support to the Philanthropy Team where required, and work collaboratively with colleagues across the organisation
• Assist with project management, design, and production of all event communications, social media posts and collateral alongside the Communications Team
• Work closely with the Communications Team to manage events pages on the Impetus website

Person specification

Essential:

• Experience of working in a similar events role.
• Excellent project management experience.
• Exceptional organisational skills with the ability to prioritise busy workload.
• Ability to work independently or as part of a team.
• Practical approach to problem solving.
• Ability to be creative and use initiative.
• Meticulous attention to detail.
• Excellent written and verbal communication skills.
• Experience managing volunteers at events.
• Negotiation skills and experience working with suppliers.
• Experience using a variety of communications tools including e-newsletters and social media.
• Excellent IT skills including PowerPoint, Word and Excel.
• Understanding of databases, to include data entry and reporting (knowledge of Salesforce desirable).
• A commitment to Impetus’ mission and to equality, diversity and inclusion.

Desirable

• Experience of working for a charity on challenge and/or fundraising events
• Knowledge of the youth sector
• Knowledge of corporate fundraising 

Our commitment to equality, diversity and inclusion

We believe that a diverse workforce leads to an organisation that is more open, creative and gets better results.

We want our team at Impetus to represent the diversity of the people and communities we serve. We also want our team to be one where different experiences, expertise and perspectives are valued, and where everyone is encouraged to grow and develop.

We want to reach a diverse pool of candidates. We are happy to consider any reasonable adjustments that potential employees may need to in order to be successful.

We recognise the importance of a good work/life balance. We do everything we can to accommodate flexible working, including working from home, working part-time job shares and other arrangements.

Please just let us know in your application or at any stage throughout the process (and beyond) if these are options you’d like to explore.

Impetus is an equal opportunity employer and is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex and sexual orientation. We value diversity and welcome applications from people of all backgrounds.

How to apply

You will need to:

• Complete the online form (including the equal opportunities monitoring form).
• Upload a comprehensive CV and supporting statement. 

The supporting statement should be no more than two sides of A4 and should address the criteria in the person specification.

You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.

As part of our commitment to flexible working we will consider a range of options for the successful applicant. All options can be discussed at interview stage.

The deadline for applications is 9am Monday 11th August 2025.

Interviews

Interviews will take place: Monday 18th August 2025.

You will also be required to provide proof of your eligibility to work in the UK.

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

The Account and Support Manager will be responsible for working with the Upshot team to deliver high quality customer service to all clients. They will manage the implementation of the Upshot system for new clients, deal with customer support queries and manage contract renewals for existing clients. The role enables the candidate to work closely with a range of audiences, stakeholders and different charities, sport and non-sport, to help and support them to collect good data and better measure the impact of their community work. 

Remote working from home; The expectation would be that the successful candidate would spend 2 days per week at the House of Sport with Upshot and the remainder working remotely. At times depending on business needs there may be a requirement for more days to be worked in the office. This role also includes periodic travel to client locations to build relationships and deliver training. 

The successful candidate will be managing high-level and detailed relationships with clients and this role will see the successful candidate as a primary point of contact for both new and existing clients of which they are responsible for. 

Beyond their core responsibilities, the Account and Support Manager will also have the opportunity to develop the business more broadly, through identifying potential business development opportunities, partaking in ongoing marketing exercises, discussions around the development of the system and engaging with our wider Monitoring, Evaluation and Learning Services. 

The role is varied, providing the unique opportunity to learn the many different skills needed to run a tech start up, under the umbrella of a social enterprise. They will help develop Upshot’s online help guides/resources, deliver online and face to-face training, host workshops and assist with improving efficiency within the team. 

Account and Support 

Client Onboarding and Training: 

1. Manage the implementation of Upshot for new clients, including analysing clients’ needs and adapting the system to meet    their requirements. 

2. Deliver training to groups of new and existing Upshot users in-person and online. 

Support: 

3. Provide a high-quality customer experience, supporting on designing and producing support materials, such as online           tutorials, guides and documents. 

4. Provide high-quality user support, resolving complex queries and ensuring high client satisfaction. 

5. Proactively troubleshooting and offering tailored solutions to clients’ needs online, by telephone or in person. 

Renewals: 

6. Conduct regular check-ins with clients during the license period to ensure they are satisfied and utilising the product fully. 7. Manage the renewal process, ensuring clients renew their contracts annually and identifying opportunities for upselling or  upgrades. 

General Account Management: 

8. Build relationships with and take full ownership of allocated & identified new and existing clients. 

9. Monitor client accounts to ensure they are active and engaged, taking proactive steps to address any potential issues. 

Collaboration and Coordination: 

10. Work closely with the Head of Account Management and the wider Account Management team to maintain excellent relationships with all clients. 

11. Work with internal teams, such as Product, to highlight client issues and improve the overall client experience.

12. Collaborate with other team members to ensure accurate and complete information is captured in CRM (Customer Relationship Management) and Finance systems. 

13. Provide support to the Upshot team for client-related tasks. 

14. Lead or support on projects to improve internal processes and implement them successfully within the wider team.

Additional Responsibilities 

Business Development and Marketing 

15. Take a proactive role in identifying and securing new business opportunities to expand our client base. This could include upselling services to existing clients, generating referrals and identifying new clients. 

16. Support the Upshot team in the delivery of marketing material, organising events and campaigns to maximise sales opportunities. 

Monitoring, Evaluation and Learning Services 

17. Support on the creation of sophisticated external reporting mechanisms, enabling clients to visualise and communicate their impact effectively.

18. Advise clients on best practices in data collection and impact measurement, and support internal efforts to continually enhance client’s MEL needs.

19. Support on the delivery of MEL workshops both in-person and online 

Software development:

20. Support the Upshot Product team to carry out user testing and make recommendations for enhancements to the system’s features and functionality. 

21. Advise the Upshot team regarding improvements to the system to assist with sales and existing customer satisfaction

Other:

22. Provide support to the rest of the Upshot team where needed. 

23. Undertake duties as can be reasonably expected to ensure the smooth running and efficiency of the Upshot team. 

24. Always carry out duties and responsibilities in compliance with Upshot policies. 

Person Specification

Ideally, we’re looking for someone with the following characteristics. However, it is not essential to possess all. 

Knowledge of: 

1. Web-based software applications and data management. 

2. The not-for-profit sector, including Local authorities, Housing Associations, Universities and Colleges. 

3. Sports development and/or sport for development including National Governing Bodies, County sports partnerships and sport clubs. 

4. MEL (Monitoring, Evaluation & Learning) impact measurement, data collection. 

5. Microsoft products, particularly Excel to an advanced level. 

Experience of: 

6.  Account management and customer service in a tech, SaaS or charity environment. 

7. Leading on external projects with a wide range of stakeholders from planning to execution 

8. Delivering group training to a range of audiences – in person and online. 

9. Providing client and user support, especially on digital tools. 

10. Handling, analysing and visualising data to produce actional insights. 

11. Building and maintaining strong relationships with clients and partners. 

12. Communicating clearly and succinctly to a range of audiences through various channels. 

13. Managing workload independently to balance the competing pressures of customer service, implementation and training.

Other qualities might include: 

14.  A huge desire to learn, develop quickly and provide collegial support to other members of the Upshot team. 

15. Creative ability, problem solving skills, energy and enthusiasm. 

16. Familiarity with data visualisation tools (e.g PowerBI, Google Looker Studio and Tableau). 

17. Fluency in English required and additional languages desirable but not essential. 

We want a world where no one dies from hunger. Life-threatening hunger is predictable, preventable and treatable. Join Action Against Hunger and together we will stop it in its tracks.

Action Against Hunger is an optimistic, inspiring place to work. We want passionate and dedicated people to help build a better world. We’re a creative team made up of people with a wide range of talents, styles and expertise. But we are united in our relentless dedication to end world hunger.  No challenge is too big. With you we can do it.  Join us.

We are looking for a Senior Database and Insight Manager maternity cover to join a talented team, passionate about working towards Action Against Hunger’s vision of a world free from hunger.

Sitting within the organisation’s Fundraising and Communications directorate, you’ll have overall responsibility for the department’s database and insight function – line managing two people (aDatabase Officer and a Database Assistant. 
In this integral role, you’ll be working with your team to maintain an accurate, consistent and reliable dataset covering all areas of fundraising and engagement on our CRM – Raiser’s Edge. You’ll be responsible for making sure data is stored safely and compliantly, and that good data hygiene rules are in place. You’ll also be supporting and upskilling the Fundraising and Communications department to use the database properly, empowering them to get the information they need.

We would love to hear from you if you’re interested in joining us. For more detailed information on the role – and to see whether you have the necessary experience - please download the attached pdf Job description.

Closing Date: 17-Aug-2025 23:30 Interview Date: from 21st August 2025.

Please read the following carefully before making your application: then all you need to do is send your CV and write a supporting statement explaining why you want the job and how your skills and experience make you the right person for the role and where you saw this vacancy.

• As a UK based position, candidates must have the right to work in the UK
• We welcome applications from all sections of the community and we encourage as broad a range of candidates as possible. If you need any additional support to help you through this process, please let us know (contact details in the job pack)
• Due to the high volume of applications we receive, we will only contact shortlisted candidates, within two weeks of the closing date Unfortunately, we cannot provide individual feedback
• If you experience any technical difficulties in submitting your application, please contact the charityjob helpdesk