Customer experience manager jobs

Vacancy Reference Number:
HRA/HR/UK-R1
 

Position title:
HR Assistant
 

Reports to:
Head of HR
 

Location:
Muslim Hands, 148 – 164 Gregory Boulevard, Gregory House, Nottingham, NG7 5JE
NB:- We are open to discuss Flexible Working Arrangements
 

Hours of Work:
Full-time, 35 hours per week
 

Salary guideline:
(Up to) £31,000.00 per annum (commensurate with experience)
 

Terms of Employment:
12-Months’ Fixed-Term Contract (with a 6-Month Probationary Period)
 

Application Process & Closing Date:
Send an up to date CV and supporting Covering Letter by Email by no later than 3rd September 2025
 

Approx. Interview & Role Commencement Date(s):
Interviews: as and when suitable applicants are identified
Start: ASAP thereafter
 

Note: Strong Applicants may be contacted sooner, ahead of the closing date, to hold an Online or Telephone Interview with Muslim Hands; therefore, please include your contact number and familiarise yourself with MS Teams and Zoom prior to submitting your application.
 

Other Information:
Please see Full Person / Role Specification.

Muslim Hands is a UK based international relief organisation working in over 40 countries worldwide. The Head Office is in Nottingham with frequent fundraising events and activities held throughout the United Kingdom. Muslim Hands UK is seeking an enthusiastic and passionate individual to join our team during an exciting period of growth and change as we have ambitious plans to grow our activities by 2030.
 

Main Responsibilities:
The HR Assistant will work closely with line manager as part of the HR team to provide effective administrative and operational support across all HR functions. The role will be responsible for assisting with the day-to-day activities of the HR department, ensuring smooth operations, accurate record keeping, and timely delivery of HR services, while progressively taking ownership of routine administrative and coordination tasks to maintain high standards within the department.
 

This role would suit someone who thrives working in a fast-paced environment and who enjoys facing challenges; often working to tight deadlines.
 

NB:

• Deadline for applications is 3rd September 2025,however, we reserve the right to end the application procedure early should the right candidate(s) be found.
• We are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship
• Unfortunately, we will only be able to contact successful candidates so if you have not heard from us by the closure date unfortunately your application will have been unsuccessful.

Role purpose

Compass is a service designed to support adults (18 years and over) in H&F and Hounslow. The service provides support with welfare benefits, debt, housing and well-being/peer support groups/workshops.

The role of the Information and Advice Worker will be to provide advice, guidance and customer representation to H&F and Hounslow residents living with mental health problems. Advice issues may include, housing, benefits, council tax, debt, signposting etc.

The successful candidate will deliver support to enquirers and manage a caseload of individuals as agreed with the service manager. In addition to advice casework, the Advice Worker will also be expected to assist onboarding referrals to the service when needed.

The successful candidate will be required to work alongside the Advice Team Leader and volunteers supporting on the project.  

The Advice Worker will be required to work within the Advice Quality Standard framework (AQS), adhere to Mind’s policies and procedures.

Due to the nature of the work, if successful, you will need to have an up-to-date DBS check completed prior to undertaking unsupervised client work.  

Place of work

The Advice Worker will be required to work both from home and the H&F and Hounslow office when necessary, alongside work in the community.

Key Responsibilities

• Deliver support to enquirers and manage a caseload of individuals as agreed with the service manager.
• Deliver monthly wellbeing peer support groups/workshops.
• Provide advice and information relating to all welfare benefits, including assisting clients with form filling and contacting agencies such as the Department for Work & Pensions on their behalf
• Provide housing advice
• Provide general money and debt management advice
• Provide information on employment opportunities and training support for clients.
• Signpost to other relevant services in the boroughs, or further afield.
• Attend training, forums and meetings to ensure knowledge remains relevant and up to date
• Keep up to date about current best practice and legislation within mental health, as well as within the field of Information & Advice more generally.
• Provide updates and feedback to the broader Advice team
• Use our database Views to record details of all client referrals and contacts to ensure client information is kept up to date.
• Use the correct templates, conduct outcomes and satisfaction assessments with clients on closure.
• Record the results of outcome assessments and satisfaction surveys on the Views database.
• Work in line with triage procedures and use the referral process when referring cases to external organisations.
• Meet regularly with the service manager to feed back about the progress of the project and ensure it is relevant to local strategy and national Government priorities
• Follow Hammersmith, Fulham, Ealing, and Hounslow Mind’s organisational policies and guidelines

·       ...Undertake additional duties that may reasonably be required to fulfil the objectives of the post

Training

Training will be provided and, as part of the Hammersmith, Fulham, Ealing, and Hounslow Mind induction the following training will be compulsory:

•  Safeguarding of vulnerable adults
•  Mental Health Awareness
•  Equality and Diversity
•  Health and safety

Person Specification

Knowledge and Experience

• Substantial experience of delivering advice in a similar position, preferably to individuals with mental health needs
• Knowledge and understanding of mental health problems, and mental health services
• Experience of delivering advice, information and customer representation
• Experience of managing complex cases
• Experience of working with multiple agencies
• Experience of delivering desired outcomes in a timely manner
• Up to date knowledge and experience of safeguarding adults
• Understanding of the importance of monitoring and evaluation, and the ability to keep records
  
  

Skills and Abilities

• Relevant and up to date knowledge of welfare benefits, housing and social care.
• Facilitate and deliver peer support groups for longer term improved wellbeing.
• Ability to communicate effectively in person on a one-to-one basis and with groups, as well as over the telephone and in writing
• Excellent listening skills
• Computer literate, with the ability to use MS Office, email systems and databases (inputting information and extracting reports).
• Ability to liaise with a range of people – customers with support needs, carers, and a range of different professionals
• Ability to remain calm in challenging situations and reinforce boundaries
• Ability to support people to manage difficult feelings, and communicate their needs effectively
• Knowledge of best practice for lone working, data protection and safeguarding adults
• Willingness to undertake training related to housing and welfare benefit
• A team player
• Ability to work on your own initiative
• Ability to develop and maintain positive working relationships with service users
• Strong organisation and administrative skills
• The drive to motivate self and others to achieve positive outcomes
• Flexibility in overall approach to work
• Ability to recognise and work within the boundaries of the role, including confidentiality, and the working protocols between agencies
• Strong sense of self, and ability to set and maintain boundaries
• Commitment to promoting the needs of BME communities, and a commitment to the principles of equal opportunities and anti-discriminatory practice
• Ability to plan and prioritise your own workload. 

Desirable

Lived experience of mental health problems, and of using mental health services

In our client's Older Person Service Manager role, you will deliver a coordinated housing management and support service that promotes resident wellbeing and tenancy sustainment, while ensuring high standards of safety, compliance, cleanliness, and security across their Older Person’s Accommodation schemes.

Snapshot of your role

This is what your day will look like as their Older Person Service Manager:

• Be responsible for maintaining accurate Health and Safety records and carrying out compliance checks.
• Be responsible for upholding behavioural standards and dealing with cases of anti-social behaviour within the service.
• Advocating on behalf of residents - sign-posting residents to relevant services and agencies to help maintain their independence.
• Be the link between the scheme and the local communities – raising awareness of other groups / events – enabling residents to get the most out of where they live.

Your toolkit for success

To thrive in their Older Person Service Manager role, you’ll need:

• An awareness and understanding of the housing, care, and support needs of older people.
• Possesses resilience and experience of managing anti-social behaviour.
• Strong communication skills required in order to work with a wide range of people using various methods i.e., face to face, phone, email, and texts.
• A team player who can work across operational boundaries and foster positive relationships.
• Promotes an environment where everyone can thrive and reach their potential.

Please note that having a full UK driving licence and access to a vehicle is essential for this role to visit their customers.

Why join our client?

There are loads of things that make them a great place to be - every colleague has the chance to grow with them, make a real difference to their customers lives and ultimately be the most authentic version of themselves:

Your development matters to us. With tailored training programs, ongoing feedback, and career progression pathways, we support you to advance as far as you want to go.

Make a real impact
Their mission is rooted in service and community. Your work will contribute directly to improving the lives of people in the communities they serve.

Environmental and social impact
They’re dedicated to sustainability and social responsibility, taking real steps to protect our planet and foster inclusivity.

Perks of working with our client:

• 26 day’s annual leave plus bank holidays, with the ability to carry over allowance and purchase more (pro-rata based on contracted hours)
• Pension scheme with matched contributions up to 10%, plus life cover of three times your annual salary
• Paid professional subscription for membership fees relating to your role
• Employee Assistance Programme offering free wellbeing tools, free flu jabs and more
• Health cash plan giving cash back for everyday health checks such as optical and dental
• Cycle to Work and Electric Car Lease schemes
• High street, holiday and gym membership discounts
• Plus lots more once you join!

The important stuff

Our client reserves the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

They do not provide visa sponsorship; you must be eligible to work in the UK to join them. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

Charity People is delighted to be supporting FareShare in recruiting for a Digital Marketing Manager who will join this amazing organisation in a strategic management role requiring vision, and the ability to inspire and guide a high performing team.

The UK's leading food distribution charity, FareShare, works across an extensive network to strengthen communities by taking the millions of tonnes of good food wasted by the food industry each year and redistributing it to over 8,000 frontline charities and community groups. Powering school breakfast clubs, older people's lunch clubs, homeless shelters, and community cafes to make a difference, FareShare's work has an enormous impact on the lives of the millions of individuals in the UK who are struggling to afford to eat while tackling the environmental impact of food waste.

Digital Marketing Manager
Contract: Permanent, full time role (35 hours per week)
Salary: £39,414 to £41,488
Location: Hybrid - home based with ideally at least one day per week in the London office at Old Street
Closing date for applications: midnight on Thursday 7^th August
First stage interviews: week commencing 18^th August
Second stage interviews: week commencing 25^th August

As Digital Marketing Manager, you will lead FareShare's digital marketing function, and will deliver ambitious, insight-driven initiatives that drive engagement, grow audiences and maximise impact.

You will be responsible for setting the direction for all digital campaigns including across paid media, organic content, email journeys, SEO, and analytics. You will manage a small team of two and work closely with colleagues from across the organisation.

Core responsibilities will include:

• Digital strategy and performance, including the development and implementation of integrated campaigns across social, search, email and web; and of setting and monitoring KPIs for engagement, traffic and conversion as well as tracking channel and campaign performance
• Social media and content, including management of all organic and paid social activity. You'll be responsible for content calendars, copy, creative direction and reporting as well as leading the development of engaging digital content for the website and identifying new opportunities to grow engagement, reach and help meet policy goals
• Overseeing email marketing and audience journeys, including of the strategy and delivery of all email activities targeting supporters and stakeholders. You'll work with your team to develop segmentation strategies, automated journeys, and A/B testing plans to improve performance, and ensure GDPR compliance and supporter-centric communication
• Digital advertising, including leading all digital advertising activity, including Google Ads, Meta, and LinkedIn
• Website and UX, including monitoring user behaviour and propose data-led improvements to web structure and content
• Network and internal support, including supporting the digital capacity of FareShare's network partners through the provision of toolkits, templates, and training; and by championing digital marketing across the organisation, collaborating across teams
• Line-manage and support the development of the Digital Marketing Officer and Email Marketing Officer, providing clear objectives, regular feedback, and opportunities for learning and development

This is a senior strategic role within the team as well as a key position within the organisation, and is a fantastic opportunity to join a charity during an exciting time and to work with a wonderful team.

We would love to hear from candidates with the following skills and experience:

• Previous experience of designing and delivering multi-channel digital campaigns at scale
• Demonstrable experience in a senior digital marketing role across all primary channels
• Strategic thinker with hands-on expertise in campaign planning, delivery, and optimisation
• Strong analytical skills and experience using GA4, Looker Studio, or similar for reporting and insight
• Strong copywriting and content planning skills, with an eye for visual storytelling
• Knowledge of SEO/SEM, digital advertising platforms, and audience segmentation
• Experience in email marketing strategy and CRM systems (e.g. Active Campaign, Mailchimp)
• Strong leadership and people management experience
• Ability to manage competing priorities and drive projects through to delivery
• Passion for FareShare's mission and understanding of how digital drives social impact

If you're interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

The Royal Ballet and Opera continues to lead the way in opera, ballet, music and dance both live on stage and through multiple digital platforms, from live streaming to worldwide cinema screenings. Our Covent Garden theatre has been at the heart of London and British cultural life for three centuries. We are home to two world-class Companies: The Royal Ballet and The Royal Opera.

The Royal Opera House describes the place we work, not who we are. The whole is always more than the sum of its parts - we may be a House, but three quarters of our audiences experience what we do outside this building. While our Covent Garden theatre is the nerve centre, the impact and influence of the organisation can be felt in every corner of the country, and around the world.

We could not maintain this range of work or our digital presence without support from philanthropists, funders, members, business partners and sponsors. The Membership Team are responsible for circa £10m income in membership donations, including Gift Aid. Friends and Patrons also make up 30% of ticket income, 55% other donations and 88% legacies, emphasising the importance of community building, good processes and customer service.

We are now seeking to recruit a Membership Coordinator on a contract basis to support at a busy time of growth. The role holder will work within the Membership Team, responsible for the philanthropic income from Friends and Patrons, and undertake the efficient administration of the membership programme whilst providing first-class customer service to keep our Friends and Patrons engaged and valued.

This role will suit a candidate who has strong experience in a customer-facing environment (ideally in a membership organisation and/or box office) and is able to use diplomacy in dealing with a variety of different customer groups. You will be able to illustrate a consistently high level of customer care and responsiveness as well as strong organisational and administrative skills. You will also be able to demonstrate:

• Experience in administration, ideally within a customer-facing organisation (arts, performing arts or a fundraising charity)
• Experience of databases and MS Office (Access, Word and Excel)
• Experience of administering financial processes
• The ability to gain knowledge of products and services in a relatively short period of time
• The ability to work effectively under pressure, prioritise and multi-task
• Excellent face-to-face, written and telephone communication skills, including the ability to deal with members at all levels and stakeholders in a professional manner.
• Team player approach and positive attitude

We value the diversity new hires can bring to our workforce. A working knowledge of our repertoire is not essential, but the ability to learn quickly is.

The Royal Ballet and Opera is committed to creating a diverse and inclusive environment in which everyone can thrive. We particularly welcome applications from those who are from a global majority background and/or those who are disabled, as they are under-represented within our organisation. As a Disability Confident Employer, we guarantee to interview all disabled applicants who meet the essential minimum criteria for our vacancies.

Closing date for applications: 8am, Monday 11th August 2025

First stage interviews will be held online via MS Teams on 14th/15th August 2025, with second round interviews in person at ROH Covent Garden from 20th August 2025.

Applicants must have work authorisation for the UK. No agencies.

Ready to use your technical skills to help drive meaningful change?

We're looking for a skilled and motivated Senior Data Officer to support the delivery of high-quality data operations at the Motor Neurone Disease (MND) Association. You'll play a vital role in managing and enhancing our CRM systems, ensuring data integrity, streamlining processes, and enabling colleagues across the organisation to work more effectively. This is an exciting time to join, as we prepare to implement a new CRM system that will transform the way we work.

As a Senior Data Officer, you will be part of our Data & Insight team within the Finance. Working closely with colleagues in Digital, ICT and Fundraising, providing technical expertise while developing and improving data flows and reporting processes. This is a hands-on role for someone who enjoys working with data tools, scripting, and automation, and who can collaborate well across teams.

Key Responsibilities:

• Support the Data Operations & Standards Manager in maintaining data quality and system integrity across our databases.
• Deliver training and day-to-day support to users of our CRM systems, including making agreed system adjustments.
• Manage CRM user access, data cleansing, reporting and administration.
• Lead on technical development projects to improve automation and streamline processes using tools such as SQL, Power Automate or Python.
• Help design and maintain system integrations using APIs or middleware platforms.
• Reduce manual processes by developing efficient data flows across systems.
• Oversee imports and ensure accurate processing of new and updated data, including from external data agencies.
• Analyse and interpret data sets to support performance monitoring.
• Work with the Insight & Analytics Manager to support reporting processes and develop insights.

About You:

• Proven experience managing and improving database systems and processes.
• Strong SQL skills are essential.
• Confidence using automation tools like Power Query, Power Automate or similar.
• Familiarity with APIs or system integrations, and knowledge of ETL processes.
• Experience handling bulk data imports and reconciliation.
• A good understanding of GDPR and data management best practice.
• Excellent communication and interpersonal skills.
• The ability to manage competing priorities in a fast-moving environment.
• A strong analytical mindset with an eye for detail.

Experience with Dynamics 365, LogicApps, the Microsoft Power Platform or KingswaySoft would be an advantage - but training can be provided.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

Our Technology Teams:

We are ambitious and eager to drive delivery of our new strategy. We are transforming and redesigning our Digital, Data and IT services so that we are set up to work in close partnership with all our user communities to harness technology that drives our mission forward.

We are developing the skills and ways of working for our current teams and expanding the teams with new roles across all our services. We are looking for people who want to come together and use their skills to make a difference for people living with and affected by MND. We are embedding new product led ways of working and want to bring in more technical knowledge that will help us make the most of new CRM and Service tools.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per week, with occasional travel to our London office.

We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Management and enhancement of database systems and processes along with analysis, problem-solving and decision-making skills
• Strong ability to automate data processes using SQL, Power Query, Power Automate, or other tools and experience of working with APIs or system integrations.
• Knowledge of ETL processes and data flows with an appreciation for best practice.

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

This is a brilliant opportunity if you are looking to take the next step, grow technical capabilities, and play a part in shaping how data and technology drive progress at the MND Association.

Shop Cover Manager

Ref: REQ004342

£30,331.58 a year includes allowance and car allowance

Permanent - 35 hours per week

Field Based to cover North England & North Wales

Are you looking for a role with huge variety where no day is the same? Are you able to inspire a team of brilliant volunteers? Do you have retail experience and are looking for the next step in your career?

If you answered yes to these then we have the perfect opportunity for you.

The role

Permanent, 35 hours

The role includes a £1,750 allowance and £5,000 car allowance

Location - Supporting Scope shops based in the North and Wales. It is therefore essential that you can travel within this geographical area.

We are looking to appoint a Shop Cover Manager (known internally as Divisional Support Lead) supporting Scope shops in the North and Wales. These include: Bramhall, Buxton, Cambridge, Chester, Colwyn Bay, Halesowen, Kenilworth, Leek, Liverpool, Northfield, Northampton, Pwllheli, Sale, Shirley (Birmingham) and Shrewsbury.

This is an exciting role working closely with the fantastic shop teams to enable our shops to trade when there is absence. The role will play a key role in maintaining and improving the running of our shops day to day and enable us to maximise sales and profit.

Our retail roles are full of variety, and every day is different! From generating and processing stock to designing an eye-catching window display or recruiting and training our wonderful volunteer team you’ll find every day challenging but extremely rewarding. You will have relevant experience in retail but a great attitude and willingness to learn is just as important.

About you

As Divisional Support Lead you’ll be passionate about retail and have a love of fashion with experience of running a shop, or you’ll be looking for a management role as the next step in your career and be comfortable working closely various shop teams.

To be successful in this role

· You’ll need a commercial, can-do attitude and always put the customer’s needs first.

· You’ll be a dedicated team player and be able to work with different retail shop teams and volunteers

· Possess a strong work ethic

· Have a great attention to detail and have a creative eye for displays.

· Be proficient in the use of Microsoft Office

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope’s values and our ambition of creating equal futures with disabled people.

About working in our shops

Our shops are the face of our retail brand, run by a dedicated, creative and passionate bunch of superstars. Focusing on sustainable fashion, engaging with local communities and leading our volunteers to deliver a great colleague and customer experience, we raise much needed funds to deliver Everyday Equality for disabled people and their families.

Shop hours

It’s important for you to know that Scope Charity Shops are open every day. So, some weekend and Bank Holiday cover is needed. Our full-time hours are 35 hours a week, working five days out of seven. Weekly hours for part-time vacancies are on a seven-day rota.

Our values - pioneering, courageous, connected, open, fair

By living our values and trusting each other, we empower our colleagues to make decisions. By giving our colleagues freedom and space to spark creativity for innovation, we can push boundaries, change mindsets and be empowered to change the game with grit and determination and a sense of urgency. 

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

Some applicants might need adjustments during the application process. If you require adjustments through your journey with us, please email us via our website. You can find out more about interview adjustments on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

· 35 days annual leave

· flexible working (where we can)

· company pension

· excellent training and career development

· strong colleague networks across disability, LGBTQ+, race equality, carers, women and young colleagues

· Wellbeing incentives like a discounted gym membership, cycle to work scheme, and much more.

Please note that successful candidates will be subject to an enhanced DBS check. 

How to apply

Please visit our website and apply online.

Application closing date - 12.08.25

The Actors’ Benevolent Fund supports professional actors and stage managers in times of need. We are inviting applications to join our small, friendly team in the role of Grants and Services Co-ordinator.

It is an exciting time to be joining the charity; our bold new Acting for Impact strategy seeks to increase the charity’s reach and impact within the performing arts community and you would play a key part in helping us achieve our ambitions. 

This Grants and Services Co-ordinator postholder will work directly with our applicants and beneficiaries, supporting them throughout our application processes and working with successful applicants to ensure the charity provides high-quality, appropriate support. This will include making grant decisions and working with beneficiaries to develop their support network.

We are looking for someone with experience of working with clients and service users, particularly as a first point of contact. Key aspects of the role also include supporting service development and leading on data management. Working as part of a small team (of four) you will need to be able to take an adaptable approach to manage competing priorities. You will have excellent interpersonal skills, with the ability to build professional relationships with clients, and work collaboratively with colleagues internally and externally.

This role is based at our office in central London, with some flexible working. To apply, please send an up-to-date CV and covering letter specifying how you meet the points contained within the person specification.

The application deadline is 8.59am on Monday 11th August. Interviews will be held on Friday 15th August at our offices in Adam Street, London, WC2N 6AD.

Job Title: Housing Officer

Salary: £34,298 - £38,109 per annum. Dependent on skills and experience

Hours: Full time (35 hours per week)

Location: Mainly home based while covering a patch in Aylesbury, Oxford and the surrounding villages in Buckinghamshire. There is a requirement to travel and to visit the regional office for 121’s and Team meetings.  This patch would ideally suit someone living in or around Aylesbury

Benefits: 25 days leave, plus bank holidays and an additional 1.5 days complimentary leave. Option to purchase additional annual leave, car leasing scheme, healthcare cash plan, enhanced pension, and more.

About us

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We own and manage homes in rural and urban locations, and we are England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities 

We are passionate about providing a first-class service for our customers. If you are enthusiastic, customer-focused, and passionate about making a difference to people’s lives, then we want to hear from you.

About the role

As one of our Housing Officers you will be responsible for delivering housing services directly to the residents on your patch reporting into a Housing Team Leader. You will deliver a full range of tenancy and estate services, including:

• Allocations
• Managing rent arrears
• Managing cleaning and grounds maintenance services
• Undertaking health and safety inspections
• Managing antisocial behaviour
• Dealing with a wide range of other tenancy enquiries and issues.

In this role, no two days are the same and you will have a real impact on people’s lives. 

It’s a great opportunity for someone who has housing management experience and wants to take on a fully generic housing management role.

For more information on the role, please see the attached Job Description.

About you

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be self-motivated and be able to manage your own time effectively.

As this role is home based, you will need to be able to work under minimal supervision.

You will be organised, have an eye for detail and enjoy ‘getting stuck in’ to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to your own vehicle as all our Housing Officers cover their own geographical area.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

• Housing Management experience 
• Strong communication and interpersonal skills
• Problem solving skills and the ability to handle challenging situations
• Experience of managing a diverse workload and effective task prioritisation
• Ability to understand and implement accurate legal documentation and applicable legislation.

Benefits provided

Annual Leave:  Starting at 25 days, plus bank holiday and an addtional 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension: Hastoe's employer contributions start at 5% and are based on matching of your own contribution level plus 2%, up to a maximum of 8%.

Other benefits include:

• Flexible working opportunities.
• Annual leave increasing with length of service up to a maximum of 28 days (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle and Car Leasing Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders. 
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

A personal note from Claire Owen, your hiring manager:

“Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully support to develop and progress your career.”

This post is subject to background checks. For more information on this, please see the advert on our Careers Page.

We are looking for a Digital Engagement Officer to lead the planning and delivery of high-impact digital communications, with a strong emphasis on email marketing.

In this role, you will play a key part in deepening supporter engagement across both financial and non-financial touchpoints, helping to build a stronger connection to Battersea’s mission and values. Your work will directly contribute to increasing return on investment and enhancing customer lifetime value.

Our Marketing & Communications Team

Battersea’s Marketing & Communications department is responsible for communicating the breadth of the organisation’s work in an engaging and memorable way. Though our award-winning campaigns, we use our influence to affect change for dogs and cats within and beyond our gates; building Battersea’s reputation on a national and international scale. Our work involves everything from innovative integrated advertising campaigns to rehome our animals, to supporting other departments with their strategic objectives. We also manage Battersea’s online communities, offer brand guidance, deliver innovative digital activity, and manage internal communications, ensuring that staff and volunteers stay informed and engaged. The department’s ultimate goal is to raise awareness of Battersea’s work, so we can be here for more dogs and cats.

Digital team

Within the Marketing & Commercial department sits the Digital team. Responsible for Battersea’s digital output, our goal is to drive innovation and impact online. We manage Battersea’s website, and lead its digital products, campaigns and advertising - all to increase awareness of Battersea’s work and engage people with the need to support our dogs and cats.

What we can offer you:

In return for your commitment to our cause and to recognise the value of our employees, Battersea offers a range of benefits to support the wellbeing of our employees. These include:

• 28 days of annual leave (plus 8 days paid public holidays) per year for full time employees (pro-rated for part-time employees).
• Discounted gym memberships and cycle to work schemes.
• Employee Assistance Programme and access to Wellbeing Resources.
• Generous pension contributions - up to 10% employer contribution.
• Free healthcare cash plan, where you can claim for a range of treatment including dental, optical, physiotherapy, chiropody and acupuncture every year.

We are also committed to providing learning and development to our employees. During your time with us, we provide support for your professional and career development, including access to digital and in-person training programmes, leadership and management training, mentoring and much more.

Our hybrid working model:

We operate a 50% onsite hybrid working model, with our office-based staff splitting their time between site based and home working. This enables our office-based staff to balance the benefits of home working with onsite collaboration and maintaining a connection to our cause.

Diversity and inclusion:

We are committed to providing a welcoming and inclusive experience for all staff, volunteers and trustees and those hoping to join us. We operate an anonymised shortlisting process and actively seek to ensure our process is fair and equitable for all.

We understand the value of diverse voices, perspectives, and experiences to help us deliver even more for our dogs and cats, and we welcome applicants from all sections of the community.

As a Disability Confident Committed Employer we will ask about any adjustments you may need at application and/or interview stage, and if you are offered a role with us, we’ll talk to you about any workplace adjustments you may need to help you perform at your best.

More about us:

At Battersea, we aim to never turn away a dog or cat in need of help. We give each one lots of love, expert care and get to know their characters and quirks so we can find them a new home that’s just right for them. Join us and help us be here for every dog and cat, wherever they are, for as long as they need us.

Closing date: 14th August 2025

All applications must be submitted before the closing date advertised. We reserve the right to close the vacancy early if a high volume of applications is received.

Interview date(s): First round: w/c 18th August 2025. Second round: to be confirmed

For full details, please download the recruitment pack from our careers website.

Philanthropy and Partnerships Officer 

Location: Wenlock Road, London, N1

Compulsory 2-week office attendance during an appeal 

Salary: £32,240 per annum 

Contract status: Full time, permanent (subject to completion of 3- month probationary period) 

About the role

We are in an exciting strategic period at the DEC and are seeking a Philanthropy and Partnerships Officer to join our high-performing Philanthropy & Trusts teams. 

This is a vital role supporting the delivery of our ambitious plans to grow income from high value donors, corporate partners, and trusts. If you thrive in a fast-paced environment, are highly organised, and have a keen interest in fundraising, donor care, and building long-term relationships, this could be the role for you. 

***Please download the job description for full details*** 

About you  

You are a highly organised and proactive individual who thrives in a busy environment and takes pride in delivering excellent service. You’ll bring strong administrative skills, attention to detail, and a collaborative approach to your work. 

You have experience in: 

• Supporting fundraising, sales or customer-facing teams with administrative or database tasks 

• Managing accurate data records, ideally using Salesforce or similar CRM tools 

• Coordinating events, communications or supporter journeys 

• Responding to enquiries and providing excellent customer service 

You're a confident communicator, both written and verbal, with a can-do attitude and the ability to juggle multiple tasks and deadlines. You enjoy working as part of a team, building strong internal and external relationships, and are motivated by contributing to humanitarian causes. 

Experience in the charity or fundraising sector is welcome but not essential, more important is your commitment to learning, supporting others, and making a positive impact. 

Key Responsibilities include  

• Providing high-quality admin support across the Philanthropy,  Partnerships and Trusts and Foundations teams. 

• Maintaining accurate donor records and managing donation processing, acknowledgements and data entry 

• Supporting donor stewardship and event logistics 

• Taking direct responsibility for managing high-value individual donors and third-party fundraisers 

• Supporting appeal activity, including creating bespoke communications and coordinating assets. 

What we offer  

• Flexible working hours (outside of an appeal) 

• 25 days annual leave, rising with length of service. 

• 3% employer pension contribution, rising to 8% post probation 

• HealthCare Cash Plan (~£1,660 cash value per year) 

• Wellbeing support 

• Discounted access to various health club providers (via Wellhub) 

• Discount schemes for various retailers and businesses 

• Discounted tickets for events 

• Season ticket loan (post probation) 

• Financial hardship loan (post probation) 

• Salary sacrifice, Cycle & Car scheme (post probation) 

The DEC is an equal opportunities employer and provides opportunities to learn and grow in an inclusive, supportive, and productive environment. We encourage applications from anyone who can demonstrably meet the criteria and responsibilities of the role. 

As a charity with restricted funds, we are committed to using donations appropriately and are unable to consider applicants that do not have the right to work in the UK, as we cannot sponsor work permits.

About Us 

The Disasters Emergency Committee (DEC) brings together 15 of the UK’s leading aid charities to raise funds quickly and efficiently at times of humanitarian crisis overseas. As Philanthropy and Partnerships Officer, you will play an essential role in helping us build and sustain the long-term funding relationships that support our emergency appeals and strategic work. 

All roles at the DEC are based in our London office. We operate a hybrid working model, with some non-negotiable office attendance. Please note, during the two-week appeal launch period, staff are required to work long hours in a high-paced environment, with mandatory office attendance. 

How to apply 

If this role is of interest and meets your skills, experience, and knowledge, then please apply with your anonymised CV & cover letter Thursday the 17th August 2025.

The DEC is committed to the safeguarding and protection of children and vulnerable adults and participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.

By applying, the job applicant confirms their understanding of, and consent, to these recruitment procedures. 

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Protection Manager.

About the role

The Data Protection Manager will play a vital role in enabling Amnesty International UK's digital transformation while ensuring compliance with data protection laws. Sitting within the Data and Insight team but working across the organisation this role leads on embedding privacy-by-design across new technologies such as our CRM system, marketing platforms, and collaboration tools.

You'll be our subject matter expert on data protection, helping teams navigate compliance with clarity and confidence, and creating frameworks that support innovation and growth. By ensuring we use data ethically and responsibly you'll help us build public trust in how we protect the privacy and rights of our supporters, staff, and people we work with, upholding the very principles we campaign for.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You're skilled in embedding privacy by design into major digital and organisational change projects, ensuring compliance supports innovation from the outset.
• You can translate complex legal and regulatory requirements into clear, practical guidance for colleagues across a range of disciplines.
• You collaborate and positively contribute to an inclusive culture.
• You also have a strong understanding of how data protection impacts fundraising, marketing, and supporter engagement strategies.

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

D365 Systems Administrator - 1 year Fixed Term Contract 

Starting Salary: £45,000 per annum

Location:  Methodist Church House (London Hybrid)

Hybrid Working: Connexional Team staff based at Methodist Church House or Cliff College have a hybrid work pattern, which is currently 2-3 days in the office.

The Vacancy

We are offering an unique and diverse opportunity to support the Connexional Team and the wider Methodist Church in implementing, maintaining, and enhancing our Dynamics 365 systems.  This role will ensure that these systems effectively meet the needs of both our internal and external users. You will collaborate with our Applications team to develop solutions and provide best practice guidance.

About You

We are looking for someone who wants to make a positive contribution to our work.

• Extensive experience as a Dynamics 365 CRM Systems Administrator and familiarity with ETL tools such as SSIS. 
• Strong knowledge of Microsoft Dynamics 365 CRM, including custom workflows, plugins, and integrations
• Experienced with Power Platform Apps and Power Automate.  Experience managing integrations between Dynamics 365 CRM and other systems.
•  
•  Experience with MS SQL Server, and be skilled  in creating user acceptance test scripts and technical documentation
• Strong problem-solving skills and the ability to troubleshoot technical issues.
• Excellent communication skills and the ability to train end-users.

You should also

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing.

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Well-being Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. We also welcome applications from people living with disabilities.

Closing date: 7 August 2025

Interview date: 18 August 2025 in person in London

Support Dog is a unique and innovative national charity that has been transforming the lives of families affected by autism, epilepsy and disability for over 30 years.

Support Dogs trains and provides specialist assistance dog to give 100% reliable advance warning of epileptic seizures; to help children with autism to stay safe and better engage with the world around them. Our disability assistance dogs bring independence and a better quality of life for those with physical disabilities including MS, Cerebral Palsy and Fibromyalgia.

Founded and entirely based in Sheffield our charity operates across the UK, growing significantly over recent years. The demand for our work is overwhelming, with requests for support increasing ten-fold over the past few years. Support Dogs provides all of its services free of charge and relies entirely on voluntary donations for funding.

We are looking for a dedicated and organised Trusts and Grants Fundraiser to join our friendly and supportive team. Reporting to the Trusts and Development Manager, you’ll help identify and research prospective funders, prepare compelling applications, and build strong relationships with donors.

You’ll manage your own workload and portfolio of donors, writing applications and corresponding with donors. Helping to maintain accurate CRM records. You’ll also collaborate with colleagues across the organisation to gather stories, data, and insight to support your work.