Customer experience manager jobs

Citizens Advice Camden is looking for a committed Money Adviser – or someone ready to become one – to join our respected team, supporting people in North Camden with high-quality debt advice.

Citizens Advice Camden is a well-respected local charity with more than 85 years of experience delivering free, independent and impartial advice and casework services that meet the evolving needs of local residents. Our mission is to provide the advice people need for the problems they face and to improve the policies and practices that affect their lives.

About the role

We are recruiting a Money Adviser (or Trainee Money Adviser) to provide debt advice and casework to residents living within our funder’s area of benefit in North Camden. You will support clients via a mix of telephone, digital, and face-to-face appointments, helping them address complex debt problems and improve their financial wellbeing.

You’ll provide advice on the full range of debt issues – helping clients reduce their debts, increase their income, and gain the confidence to manage their money effectively. You’ll work towards achievable targets and high-quality standards, maintain accurate case records, contribute to local outreach work, and support clients in accessing income maximisation opportunities including benefits, grants and cost reductions.

Who we’re looking for

Experienced Money Adviser

We’re seeking an experienced adviser with:

• At least two years’ recent debt advice casework experience
• Ideally, the Certificate in Money Advice Practice (CertMAP) and
• Approval as a Debt Relief Order (DRO) intermediary
• Confidence in managing complex cases and working to quality standards
• A client-centred approach and a commitment to achieving positive, lasting outcomes

We will support your continuing professional development through supervision, training and opportunities to grow your expertise.

Trainee Opportunity

We also welcome applications from candidates who:

• Have significant experience in delivering generalist, benefits or housing advice
• Possess some knowledge of debt advice
• Are committed to developing into a fully qualified debt adviser

If this sounds like you, we can offer a trainee role with a structured training programme, ongoing support, and development opportunities.

Closing date: Monday 7 July

CVs are not accepted

Citizens Advice Camden is an equal opportunities employer. We encourage applications from all sections of the community.

Core working week is Monday to Friday 8.00am – 4.00pm, 37.5 hours per week, excluding Bank Holidays with requirement to work sometimes outside of core hours and at weekends, nights and bank holidays • Provide core maintenance service for the Association, including planned projects, reactive maintenance, cyclical and preventative repairs, administration and any ad-hoc tasks as arising • Responsible for the health & safety of any task being carried out and to make sure that the plant, equipment, or machinery is compliant with all legislation • Tasks to cover a wide range of technical and maintenance skills, including painting, electrical, plumbing, carpentry, grounds work and general building work and other work as appropriate, depending upon skills and qualifications required to achieve the task • To provide out of hours support on an on-call rota basis • Maintaining plant, spares and equipment across a range of Association sites. This includes completing monthly stock audits to ensure adequate levels or parts/materials/equipment are maintained and readily available for repairs. Ensure asset lists are updated with live information • Carry out site inspections & audits to ensure Health & Safety/Compliance & quality/standards are met • Carry out internal works to void properties. Inclusive but not limited to painting, minor repairs, plumbing and void safety checks. • To liaise with, staff, and residents as required, to carry out any maintenance tasks ensuring high levels of customer service • To liaise with and ensure performance of external contractors • Carry out allocation & scheduling of work tasks to staff and external contractors. Produce detailed specifications through to quotation. • Review when required - reports, quotations & recommendations from external consultants/contractors, and advise/ liaise with Property Manager on best value • Ensure ways of working, processes, policies and procedures are understood and followed • Review & monitor external reports such as lifts, Legionella, Asbestos and plant room inspections and liaise with Property manager on recommendations and appropriate actions • To provide cover and advice for Facilities Assistants/maintenance staff when and if required • On a rota basis you may be required to be the Property contact for a given period as agreed by line manager • Any administration duties as required by your Line Manager • Any other reasonable duties as required by your line manager. General There may be occasions when the post holder may be required to work at any other of the YMCA TG sites/offices in line with service needs. • The post holder must at all times carry out his/her responsibilities with due regard to YMCA TG policies and procedures in particular Equal Opportunities, Health & Safety, Confidentiality, Safeguarding and Data protection Act. • All staff have a responsibility to participate in the YMCA TG Individual Performance Review Scheme and to contribute to their own development, and the development of any staff they appraise or are responsible for. • The above Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the service.

When asked what they love most about working at Rainforest Trust UK our staff say it is feeling they are making a difference and taking direct action on some of the biggest issues of our time - climate change, biodiversity loss and Indigenous Peoples' rights. They also like being part of a small, friendly, and supportive team, where they feel they can have a direct input into decisions and our direction. We offer a host of other benefits too.

Rainforest Trust is a leading global organisation sponsoring the creation and expansion of protected and conserved areas, playing a central role in combating biodiversity loss and fighting climate change. Rainforest Trust UK (RTUK) is set up as a separate charity to tax-efficiently raise funds from donors here in the UK for Rainforest Trust’s conservation projects. We are currently a team of seven people, but we are affiliated to, and supported by, the Rainforest Trust team in the U.S., which has a team of 45 staff. 

In 2023 the global charity raised $46 million for conservation projects in Africa, Asia-Pacific, and Latin America. Last year the UK charity contributed £2.7m of this, and we are confident there is significant potential to increase our income from donors here. So, we are looking for an experienced Finance and Administrative Officer to join our small UK team to help us manage an increasing number of donations.

This is a varied role which will offer the successful candidate exposure to a wide range of tasks and responsibilities, including bank reconciliations, financial and performance reporting, some data upkeep and systems improvements. You will need to be good at juggling competing priorities, well-organised with excellent attention to detail and problem-solving skills.

Key Responsibilities (see attached job description for full list)

Finance (~80% of role)

• Carry out weekly bank reconciliations using Xero.

• Maintaining records of expenditure, processing monthly expenses, paying invoices.

• Prepare HMRC Gift Aid claims and maintain records of Gift Aid donations and payments.

• Assist with annual external financial audits.

• Import bank transactions onto CRM database and ensure donations are assigned to correct conservation projects.

• Assist in the preparation of monthly and annual management accounts and annual budgets.

Administration (~20% of role)

• Maintain all accounts on UK portals (Benevity, Charities Aid Foundation, etc) and process, track and reconcile all portal donations, soft crediting these where necessary.

• Suggest changes or improvements to both financial and administrative processes (including automations) to increase accuracy, efficiency and potential cost reductions, then implement where agreed.

• Support with HR administration - keeping personnel and Trustee files up to date, keeping records of sickness, holidays and other absences, drafting new policies.

Person Specification - see attached job description document

Working Arrangements and Travel Requirements

Rainforest Trust UK staff work remotely and the successful candidate will be expected to work primarily from home with an excellent internet connection. They may be based anywhere in the UK but will be expected to travel to work from a shared team space in London 1 day per month. We are also flexible as to when the Officer works the available hours across the week.

Equal Opportunity Employer

Rainforest Trust UK is an equal opportunity employer and is committed to developing a diverse and inclusive working environment. We recognise that promoting diversity and eliminating discrimination in our work will bring benefits for our people, our organisation and our charitable purpose. We welcome applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, race, religion or belief or any other protected characteristic.

A fantastic opportunity has arisen within our award-winning fundraising team, to join us in an exciting new role of Legacy and In Memory Fundraiser.

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women, and that’s why we will always strive to do more for our patients and families. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals, and to make our hospital feel just like home. 

This role requires someone with experience in legacy or in-memory fundraising, excellent communication skills and a strategic mindset. You will be able to connect meaningfully with supporters, manage multiple campaigns, and drive forward our strategy for growth and supporter engagement. You will be an ambitious, experienced, target driven relationship fundraiser, who is passionate and well-equipped to join our fast-paced team. 

To be successful in this role you will: 

• Have previous experience in relationship management and income generation - ideally within a legacy and/or in memory setting, and able to lead and inspire our supporters in order to generate long term income and awareness for the charity 

• Be self-motivated, independent and target-driven 

• Possess a natural confidence in talking to people and encouraging their support 

• Have excellent communication and relationship building skills - be friendly, compassionate, inspiring and engaging 

• Have experience of producing compelling supporter creative and fundraising messages 

• Possess high emotional intelligence and resilience due to the sensitive nature of the role

What we offer: 

• Flexible and hybrid working to support work-life balance 

• Generous annual leave entitlement with additional leave for long service  

• Enhanced sick pay 

• Enhanced Maternity Pay 

• Free flu jabs 

• Cycle to work scheme 

• Charity events throughout the year 

• Employer enhanced auto-enrolment pension scheme with 8% employer contribution 

• Ongoing commitment to education and professional development 

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.  

Successful candidates will have access to vulnerable beneficiaries therefore the role is subject to Disclosure and Barring Service (DBS) clearance.  

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Vacancy Pack and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it. 

The closing date for return of applications is 19th June 2025. Interviews will be held on 1st July.

The Noah’s Ark Charity supports the Noah’s Ark Children’s Hospital for Wales in providing world-class care, helping to ensure the best outcome and experience possible for children and their families.

Having raised more than £30 million to build and equip the hospital, today we continue to work hand in hand with the NHS, providing funding for the most up-to-date equipment and facilities. We also fund services like the play specialist team and emotional support for families.

This is an opportunity for a motivated and enthusiastic individual to join a small but determined team.  Working closely with the wider charity team, this role offers a real opportunity to see the impact that your work has on the children and families we support and to grow our fundraising reach within your geographical region.

The geographical region will cover anything west of Bridgend and up to Aberystwyth. Ideally, candidates would be based in the Carmarthen/Llanelli area. This is a home-based role, with frequent travel throughout Wales, and monthly travel to Cardiff.

Scope of role

This recently created role within the Noah’s Ark Charity, which will grow our regional community fundraising presence and offering.  The postholder will know the West Wales area well and will become the expert in fundraising opportunities within the region, building strong relationships within the community, including companies and will develop supporter-led activity. The postholder will plan for and deliver income for the charity within the region, in line with wider fundraising strategy. 

KEY DUTIES AND RESPONSIBILITIES

1. Income generation

- To plan for and deliver income to target through key performance indicators as agreed with community fundraising manager.

- To develop new supporter relationships within the community, in a planned way, to achieve income and provide excellent supporter care to ensure the relationship is ongoing, beyond one-off support for the charity.

- To lead on and deliver community fundraising within the region, through relationships with patient families, third party fundraisers, community groups, schools and education establishments and public bodies.

- To build strong corporate partnerships within the region, to an agreed income level, with the support of the community fundraising manager and head of fundraising and development.

- To lead on key projects to develop income generation.

- To contribute to the strategic development of community fundraising.

- Plan and deliver events in the community where necessary.

- Secure and deliver engaging presentations to groups and organisations.

2. Ambassador programme

- To build the family ambassador programme within the region, growing the network of key supporters who will represent and be the face of the charity within their local community.

- Support the community fundraising manager with the development of the ambassador programme including training and thanking opportunities.

3. Supporter experience

- To champion consistent and excellent supporter care.

- To record all communications accurately on the database, ensuring information is gathered and recorded in accordance with the requirements of the data protection act, GDPR and the charity’s data protection policy.

- To respond to supporter enquiries in a timely manner and deal with complaints, escalating as appropriate.

- To deliver an excellent supporter journey and contribute to the central supporter journey for community fundraising. 

4. Cross team working

- To work collaboratively with fundraising colleagues across the team to deliver wider fundraising income and charity objectives.  For example, gifts in wills, regular giving, event participation, volunteering and communications.

5. Budgets

- Work with the community fundraising manager and head of fundraising and development, to build and manage a detailed fundraising budget, including income and expenditure.

- Provide forecasts throughout the year, for agreed streams of income.

6. Best practice

- Ensure all fundraising practice is in line with organisational guidelines and policies.

- Encourage and champion compliance and best practice within the fundraising team.

- Ensure own compliance with fundraising standards and requirements, keeping up to date with key policies and regulations, including the fundraising regulator, chartered institute of fundraising and the charity commission.

7. Undertake any other duties which might be required to fulfil the general purpose of the post.

The Charity:

 Aphasia Support is a passionate, community-centred charity. Our mission is to improve the wellbeing of people with Aphasia and their carers by providing tailored speech and language therapy and long-term support. We want to create a world where every person with Aphasia has access to support and can communicate with confidence. 

The charity currently has 4 staff members (Chief Executive, Fundraising & Communications Manager, Speech and Language Therapy Assistant, Administrator) and 8 Speech and Language Therapists working for the charity on a sessional basis. The sessional workers oversee our 1to1 support and aphasia cafes. The charity has over 60 volunteers who provide the 1to1 support and help run our aphasia cafes.

The Role:

Aphasia Support is looking to recruit a Community Engagement & Volunteer Officer who will work with the charity’s speech and language therapy team and volunteers in West Yorkshire, Harrogate and Barnsley to ensure our support reaches the people who need it most. 

We envisage this to be a split role: 

• 3 days focused on ensuring people in West Yorkshire, Harrogate and Barnsley receive timely support through the charity's community-based Aphasia Cafe's and at-home 1:1 speech and language therapy service.

• 2 days focused on overseeing the charity's volunteer recruitment and retention programme, ensuring Aphasia Support's valued volunteers receive the best possible experience, utilising their time and resource to create the biggest impact. 

What's essential is that you love what you do. We want you to enjoy coming to work every day and to care about your job, your colleagues, and our beneficiaries. If you think you can do an outstanding job for us, then we'd love to hear from you. We would be interested to hear from people who may have transferable skills from different sectors.

This role is offered on a fixed term basis until 31st July 2026, however the charity is hopeful the position will continue beyond this point.

Main duties will include: 

·Processing of new referrals into the charity alongside the current SLT Assistant. Contacting new referrals and outlining the charity’s 1to1 support and aphasia café support offer and completing initial referral paperwork via phone and email.

· Gaining a thorough understanding of the speech and language therapy apps used by the charity and supported conversation techniques. You will work towards being the resident expert on the speech and language therapy apps used by the charity.

· Matching people with aphasia with volunteers for our 1to1 support service within West Yorkshire, Harrogate and Barnsley.

· Completing initial appointments in the client’s home alongside volunteers. Taking speech and language therapy assessments and turning them into clear therapy plans that can be delivered confidently by the volunteers.

· Provide ongoing advice and support to volunteers and clients.

· Provide home based 1to1 support for clients, if required.

• Leading on volunteer recruitment for all areas of the charity by liaising with the charity’s Fundraising & Communications Manager alongside branch committees, volunteer centres, universities, colleges and NHS volunteering teams.

· Screening of new volunteers and administering of reference and DBS checks.

· Leading on the charity’s quarterly volunteer inductions.

· On occasion supporting the charity’s event fundraising calendar which will require some evening work.

· If required, supporting the running of the charity’s aphasia cafes.

· Completing other tasks which are commensurate with the role

Person Specification

Essential

· Good general level of education or equivalent work-based experience

· Excellent organisational skills and time management skills.

· Good administrative and record keeping skills including strong attention to detail.

· Ability to communicate effectively and tactfully both verbally and in writing

· Good technical literacy of Microsoft Applications e.g. Word, Excel, Outlook, PowerPoint.

· Experience working with CRM databases, and maintaining accurate records

· Highly confident user of technology, specifically iPads, with a willingness to learn about speech and language therapy apps.

· Good interpersonal skills including listening and display empathy

· Proven ability to build and maintain effective relationships

· Demonstrates understanding and ability to manage self, and work with others at all levels

· Demonstrate a commitment and enthusiasm for supporting people with aphasia and their carers.

· Have access to a car for work purposes and hold a full current UK driving licence

Desirable

· Experience of supervising volunteers or mentoring/coaching others

· Previous experience of working in the third sector and supporting people with disabilities and/or people who are socially isolated.

Location: Hybrid (can be based from either our Head office, The Grange, Saunderton, Buckinghamshire or from our Northern Centre in Bielby, York)

About us

National charity Hearing Dogs for Deaf People, trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.

About the role

Are you passionate about creating inclusive, user-centred services that make a lasting difference? Do you want to lead meaningful change for people with hearing loss?

Hearing Dogs for Deaf People is seeking a forward-thinking and experienced Head of Service Design to shape the future of our services. Working at the intersection of innovation, insight, and lived experience, you’ll ensure every service we offer is thoughtfully designed, rigorously tested, and truly life-changing.

What you’ll be doing:

• Shape the vision and strategy for service design at Hearing Dogs for Deaf People
• Lead the development and implementation of inclusive, user-centred design methodologies, grounded in real needs and impact insights
• Collaborate with the Head of Service Engagement to ensure co-creation with people with lived experience is central to our approach
• Oversee content and experience design, ensuring consistency, clarity, and accessibility across all channels
• Partner with Marketing & Communications and IT to support digital transformation, ensuring inclusive and accessible services
• Guide iterative testing, piloting, and improvement of all services, embedding feedback and insight at every stage
• Work closely with the Head of Impact to embed robust evaluation into the design process, ensuring services are scalable and evidence-based
• Champion cross-team collaboration, embedding service design thinking across the organisation
• Build buy-in and advocate for the value of service design with senior leaders and stakeholders

About you

You’re an experienced service designer and collaborative leader with a deep commitment to inclusion, impact, and innovation. You thrive on translating complex user journeys into meaningful service experiences – and you know how to bring others on the journey with you.

Skills and experience:

• Expert in user-centred and inclusive design, with a strong background in service design, co-creation, and accessibility
• Strategic thinker with a holistic understanding of service systems, able to move seamlessly between high-level planning and hands-on delivery
• Collaborative and impact-driven, skilled at working cross-functionally and translating user insight into tangible improvements

How to apply

As part of the recruitment process, we are requesting:

• A comprehensive CV
• A supporting statement that addresses Knowledge, Skills, Strengths and Behaviours and tells us why you are particularly interested in the role. (Maximum of 2 sides of A4)

Closing date: 27 June 2025

Contract: Permanent, full time (42 hours Monday-Friday) 

Salary: £27,500 - £30,000 plus £3,954 London weighting allowance pro rata 

Location: Hammersmith animal hospital  

Closing date:  Sunday 29th June 2025

Interview dates: 3rd and 4th July 2025

More about the role

Blue Cross animal hospitals and pet care clinics provide veterinary treatment to sick and injured pets when their owners can’t afford private veterinary fees. Our vet care is available to pets whose owners receive certain means-tested benefits and live within the catchment area of one of our animal hospitals or pet care clinics.  

We have developed an award-winning set of clinical guidelines to assist our vets in pragmatic, evidence-based decision making, where patient welfare is a priority. High standards are important to us, but so is the ability to discuss openly where lessons have been learnt, within a safe, non-judgmental environment.  

We recognise that we work within a profession where compassion fatigue is a risk to us all. We have wellbeing champions and Mental Health First Aiders at all hospitals, coordinating a range of initiatives and promoting a culture of openness and support within the team.  

Working hours: This is a full time position offered on a permanent basis. Monday, Tuesday, Thursday and Friday 8:30 – 5pm. Wednesday 9-5. Hour lunchbreak. Weekend shifts will be required on a rota basis, at our other site based in Victoria, London. This roughly equates to 7-8 full weekends per year.

About you

As a Veterinary Nurse, you will be confident and capable in delivering excellent nursing care for a range of small animals, providing both emergency and routine healthcare. Our Veterinary Nurses work alongside Veterinary Surgeons to promote animal health and welfare through responsible ownership and play a key role in the education of pet owners. 

The ability to work as part of a team and effective communication skills are really important, often you will be the first point of our clients, forming strong bonds with them to ensure improved animal health and welfare.  
 

Knowledge, skills, and experience   

• Fully qualified Veterinary Nurse  
• Registered with RCVS  
• Confident in all aspects of veterinary nursing  
• Demonstrable customer service skills  
• The ability to demonstrate, understand and apply our Blue Cross values.  

Although not essential, it would be great if you also had:  

• Provision of nursing clinics  
• Laboratory skills  
• Use of computerised records  

 
How to apply 

Click the apply button below and complete the online application process before the closing date on Sunday 29th June 2025.  We reserve the right to close this vacancy early should we receive an overwhelming response.    

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it were not for their amazing efforts and commitment, we would not be able to make the difference that we do today. 

In return, Blue Cross wants to ensure we provide you with the best working environment we can. We want you to be happy working for us and will do everything we can to make sure you are.

Our generous benefits package includes: 

• Full time equivalent of 38 days holiday rising to 43 with service (including Bank Holidays)  
• Programmes for physical and mental wellbeing support  
• Free access to GP via MetLife- 24/7 GP services, private prescriptions and more for you and your family   
• Free physiotherapy advice and face to face intervention  
• Health cash plan  
• Unlimited access to an employee assistance programme  
• Pension scheme with enhanced employer contribution   
• Professional fees paid with Continuing Professional Development and personal development support.  
• Life assurance   
• 20% discount on Pet Plan pet insurance   
• Enhanced family friendly policies   
• Recognition scheme   
• Annual volunteer days  
• Charity worker discounts across a variety of retailers

The Eikon Charity supports children and young people in Surrey to feel safe, heard, and supported. Through one-to-one support, group work, and programmes in schools, they help children build confidence, resilience, and the skills they will need to navigate life’s challenges.

Following a period of growth, the trusts and foundations team now plays a pivotal role in The Eikon Charity’s £1m income strategy. This Trust Fundraiser role will join a three-person team within the broader Engagement function. With a 50/50 split between account management and new business, the postholder will manage a mix of warm and prospective funders, creating compelling proposals and impact reports to secure mostly restricted income.

The successful candidate will inherit a portfolio with long-standing funders and committed support. With a personal target of £150k, this role offers real scope to uplift existing relationships and secure new ones.

The charity is open to applicants from other fundraising disciplines – whether you’re a confident communicator with excellent writing skills, or an early-career fundraiser ready to develop, this is a great opportunity to make a difference within a collaborative and mission-driven team.

As Trust Fundraiser, you will:

• Deliver c.£150k annually through a balance of account management and new business
• Write tailored funding proposals and detailed reports to secure restricted and unrestricted grants
• Steward relationships with clarity and professionalism, organising funder meetings and engagement opportunities
• Research and develop a pipeline of prospects, focusing on Surrey-based trusts and foundations
• Work closely with delivery and engagement teams to gather insight, data, and stories that bring proposals to life
• Maintain accurate CRM records and contribute to reporting, planning, and internal analysis
• Support strategic planning for the team and contribute to a shared fundraising vision

Ideal skills and experience:

• Fundraising experience, with strengths in written communication and/or relationship management
• Proven ability to write persuasive funding proposals and impact reports, drawing on service delivery data
• Confident in meetings and able to represent an organisation to external stakeholders
• Excellent organisational and time-management skills
• Good working knowledge of CRMs and Microsoft 365
• Interest in services supporting children and young people’s mental health and wellbeing
• A collaborative and proactive approach to working with colleagues across departments

Benefits include:

• 25 days annual leave plus bank holidays
• Enhanced sick leave and pay
• Employee Assistance Programme
• Cycle to Work scheme

Title: HR Business Partner (People Partner)

Salary: Up to £50,000 per annum dependent on experience

Contract: Full Time, 37 hours per week.

Location: Hybrid working with a minimum expectation of working in both the Brasted, Kent and London offices at least once per month. Travel to national sites is also occasionally required

Company Description

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

The People Team work across the employee life cycle, providing advice, coaching and support, on recruitment and onboarding, engagement, performance management, talent development, pay and benefits, learning and development, employee relations, health and wellbeing, diversity and inclusion and day to day admin and transactional support.

Our people vision to make Catch22 a great place to work underpins our approach.

Job Description

As the People Partner for Catch22 you will provide a proactive and forward-thinking HR service to the business and operate as an internal consultant, influencing, identifying, and maximising opportunities to improve people capability and performance.

You will be responsible for supporting your business areas by providing specialist coaching, support and advice that enables our business development and senior management to effectively deliver their people and business plans.

You will be responsible for giving specialist HR advice in relation to all HR policies and procedures in accordance with best practice, current and proposed employment legislation and local arrangements and support delivery of the HR Strategy and evolving partnering model.

You will develop and maintain excellent working relationships across the People Team, the operational Hubs that you support as well as the rest of the business by offering challenging and influencing at senior manager level fostering a high performance culture.

You will support the business in key areas of employee relations, development, reward, engagement, and resourcing providing key business support to services nationally.

You will provide business support to nominated business areas and provide cover to other business areas as and when needed.

Please see the attached job descriptions for full details of the role: People Partner Job Description

Experience

• Level 7 CIPD or proven experience.
• Comprehensive and up to date knowledge of employment law and HR best practice, and the practical implications for the management of the employment relationship.
• Excellent and up to date knowledge of TUPE regulations, processes, risks and opportunities.
• Awareness of current developments in the HR field.
• Understanding of organisational development processes and interventions.
• Awareness of Health & Safety practice as it relates to HR.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

We are seeking a dynamic fundraiser to join our ambitious and supportive team as our Head of Philanthropy. Northern Ballet is at an exciting point in our organisational journey and you will inherit a successful philanthropy programme, with a broad, engaged and growing portfolio of donors, which receives effective and valuable support from our Senior Leadership Team and Board of Trustees.

As Head of Philanthropy, you will be an experienced manager and fundraiser, confident in securing and stewarding donors. You will devise and implement a comprehensive strategy to build income from individuals across our full suite of giving schemes.  You will personally scope, secure and steward new major gifts from individuals, support your line report and manage your own portfolio of current and prospective donors.

This role is integral to our plans to grow both income and the impact of fundraising. If you're passionate about joining a friendly, creative and dynamic working environment where everyone contributes to our success, then we'd love to hear from you.

Key Responsibilities

• Develop and implement a philanthropy strategy across all levels of individual giving, to support future growth targets and deliver budgeted annual income targets.
• Be responsible for the growth, development and management of the Benefactor programme.
• Research, build and steward a pipeline of high-value prospects and to drive new activity to secure four to six figure gifts.
• Personally manage a portfolio of key relationships, developing robust supporter engagement plans to maximise opportunities for support. Meet with and cultivate new prospects and establish long-term, respectful, tailored relationships. 
• Manage and support the Philanthropy Executive in stewarding donor relationships, supporting the post holder’s ongoing development and working together to grow lower level giving as part of the overall individual giving strategy.
• Support and work in partnership with the Philanthropy Executive to plan and deliver the annual appeal.
• Work closely with the Events & Partnership Executive to create and deliver bespoke events to grow engagement with the Company and generate additional income.
• Work with the Events & Partnership Executive and Director of Development, to support the sponsorship programme, overseeing relationships with corporate sponsors to ensure that activities meet the needs of the client and maximise the potential for future giving.
• Work with the Director of Development to grow and promote legacy giving to the organisation.
• Work with teams across the organisation to develop opportunities for support, to foster open information sharing and ensure donor opportunities, acknowledgments and experiences are delivered.
• Monitor fundraising performance and budgets and provide timely reports and analysis to the Director of Development.
• Ensure income is tracked and progressed through phased budgets, prospect pipelines and moves management processes, supported by the CRM database.
• Contribute to the overall fundraising success of the Development Team, supporting opportunities for collaboration and championing a supportive, high-performing culture.
• Ensure that all activities comply with current GDPR legislation, codes of practice and ethical guidelines.

Additional criteria

• The role requires the post holder to work some evenings both in Leeds and in touring venues across the UK.

Key deliverables

By the end of the first year the successful candidate will have:

• Received an induction, training and development programme including opportunities to engage with the backstage, technical and artistic areas of the organisation
• Have become a highly valued and trusted member of the Development team, with a confident understanding of the Company, it’s work and donor base
• Drafted and made significant inroads in delivering an individual giving strategy for the Company
• Effectively stewarded and grown a portfolio of major donors, with whom you will have developed strong relationships
• Researched and cultivated new leads and have developed supporter engagement plans for existing supporters
• Have developed an effective and supportive working relationship with your direct line report
• Worked in collaboration with colleagues to grow the pipeline of new prospects and developed compelling projects and opportunities attractive to donors
• Worked to agreed KPI’s, targets and reporting schedules

What we’re looking for:

• Experience building and stewarding strong relationships with supporters, with demonstrable success in working to targets and securing significant gifts
• A warm, engaging and tactful communication style, comfortable interacting with supporters, Trustees and colleagues
• A self-motivated and tenacious fundraiser
• A strategic thinker, skilled in written and verbal communication
• Experience in using fundraising CRM software, ideally Spektrix
• Highly organised and able to effectively manage competing priorities, with excellent attention to detail
• A collaborative style of working, with experience of supporting and motivating staff and working to a shared goal
• A willingness to work out of regular hours and to travel
• Enthusiasm for and commitment to Northern Ballet’s work and values

Other Details

• Salary: £40,000 per annum plus excellent benefits
• Hours: 35 hours per week
• Closing date for applications: 4 July 2025, 17.00pm
• Interviews will take place WC 14 July 2025

To provide an efficient, effective and sensitive housing management service to the Licence/ Occupational Contract Holders of Newport Mind- Mind in Gwent’s accommodation-based support services. This includes- monitoring of rental income, managing lettings, breaches of tenancy and associated administration tasks.

To ensure compliance with Renting Homes Wales Act 2022 in all instances and take immediate remedial action when this has not happened.

To work closely with the Housing and Tenancy Support (HaTs) service to maintain a high level of service, balancing letting priorities with support service delivery aims. 

Interviews to be held 1st July

The focus of this role will be delivery of administrative support to the fundraising team. You will be the first point of contact for new individual supporters and play a key role in our stewardship and engagement plans. You will be involved in gathering feedback and experiences from our visitors so that we can show our impact. You will have an important role to make sure our database, record keeping and financial systems are accurate and fully up to date. You will assist the Fundraising Manager to generate financial and impact reports for use internally and externally. The post holder’s key tasks will be as follows:

Key responsibilities:

Supporter care and communication (30%)

·Act as the first point of contact for fundraising enquiries, including in person visits, ensuring a positive, personalised and friendly approach.

·Proactively and reactively communicate with new and existing supporters to thank and steward, in line with our established stewardship plans and practices. This will be via phone, email, letter, social media and in person.

·In collaboration with the Fundraising Manager produce materials and resources to support our stewardship of donors and supporters. This will include preparation of newsletters, social media content, marketing/fundraising materials and helping to plan and deliver supporter and participation events.

·Assist with systematic gathering and presentation of visitor feedback from a range of stakeholders including participants, group leaders, parents and teachers. This will be through face-to-face conversations, online events, surveys and through collating evidence gathered routinely by teams at Bendrigg.

Financial administration (25%)

·Working with the Finance Manager and Fundraising Manager, accurately process, record and reconcile donations received from a variety of sources.

·Log donations using a combination of manual data entry, automated imports, and third-party integrations with our fundraising database.

·Confidently run internal reports to generate statistics and impact measurements for use in our accounting and grant reports.

·Manage the charity’s Gift Aid submissions in line with HMRC guidance.

Database support (20%)

·Record supporters, donations, activities and communications accurately on the fundraising database.

·Ensure the database is fully up-to-date and complies with data protection regulations including GDPR.

·Export fundraising data and generate reports for the fundraising team.

·Maximise proficiency with the database through training, development, and opportunities to network and share best practice with other charities.

·Become the team’s database expert, creating processes and procedures, being the first point of contact for colleagues with database queries and championing the use of the database among the fundraising team.

Team administrative support (15%)

·Manage our third-party donation platforms.

·Work with the fundraising team to maintain our stock of fundraising materials.

·Maintain Bendrigg’s website pages related to fundraising and supporter care.

·Contribute to the planning process for the team’s calendar of fundraising appeals and activities.

·Help the Fundraising Coordinator prepare for and deliver events and other community initiatives.

·With guidance from the Fundraising Coordinator, support with the induction and care of fundraising volunteers.

Office support (5%)

·Help the rest of the onsite Income & Engagement Team providing a 'reception' service including answering the door, greeting and signposting visitors, accepting deliveries, answering the main office phone and directing calls.

Further responsibilities (5%)

·Participate in the day-to-day work of the organisation – such as attending team meetings, producing reports and taking a flexible approach to general administrative duties.

·Complete internal and external training appropriate to the role.

This is not an exhaustive list, and you will be able to undertake such duties as may reasonably be expected, within the scope and rank of this post. 

The Talent Set is partnering with ellenor in their search for a Head Of Individual Giving. This role will lead on income from appeals, digital acquisition, in-memory giving, lottery, legacy, and philanthropy. You'll lead a talented team of four, developing and implementing strategies to build a strong and active supporter base across diverse audiences. This is great opportunity for an individual giving manager looking for career progression into a Head of Individual Giving role.

About the Role:
As a key member of our Income Generation team, you'll be instrumental in developing and executing a growth plan to maximise income and supporter engagement. You'll leverage your expertise in team leadership, data segmentation, and supporter behaviour analysis to drive significant fundraising growth. You'll also play a critical role in fostering long-term supporter loyalty and ensuring exceptional donor care.

Key Responsibilities:

• Strategic responsibility and leadership of Individual Giving, with income responsibility of circa £2 million
• Lead and motivate a team of four fundraisers.
• Drive growth across all Individual Giving income streams (appeals, digital, in-memory, lottery, legacy, philanthropy).
• Utilise data analysis and segmentation to optimise campaigns and supporter journeys.
• Manage budgets and financial reporting, forecasting as needed
• Ensure compliance with charity law, GDPR, and fundraising best practices.
• Cultivate strong relationships with donors and stakeholders.
• Develop innovative fundraising propositions and products.
• Oversee direct marketing campaigns across online and offline channels.
• Manage and optimise the database.

About You:

• Proven track record in Individual Giving fundraising, experience with lottery would be of benefit
• Strong leadership skills and experience managing a team.
• Data-driven approach with experience in setting and reporting on KPIs.
• Excellent communication and presentation skills.
• Strong understanding of fundraising technology and CRM systems
• In-depth knowledge of charity law, GDPR, and fundraising regulations.
• Experience in budget management and financial reporting.
• Supporter-focused with a passion for building lasting relationships.

What We Offer:

• Salary: £45,000- £55,000 DOE
• Opportunity to make a significant impact on a vital cause.
• Mix of home based and being at site, 2-3 days a week

We highly encourage you to submit your CV as soon as possible to be considered for this exciting opportunity as interviews are taking place on a rolling basis.

Please note that due to the high volume of applications, we may not be able to respond to every applicant, but we truly appreciate your interest.

We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process