Customer insight manager jobs

We’re looking for a strategic, creative and collaborative Head of Brand and Marketing to lead our public identity, supporter engagement and campaign visibility. This is a key leadership role responsible for shaping how we present our work, grow our profile and inspire support for people affected by serious and life changing injury.

This role will lead the work to shape and strengthen the Day One brand, ensuring it is consistent, inclusive and compelling across every touchpoint, from national fundraising campaigns to service information. Responsible for leading and developing a small, talented team creating a supportive environment where creativity and collaboration thrive. Working closely with colleagues across Fundraising and Services, you’ll bring teams together around shared campaigns and supporter journeys that deepen engagement and expand our reach. This role blends high-level strategic planning with practical delivery leadership ideal for someone who thrives in purpose-led environments and wants to build a brand that truly makes a difference.

What You Will Bring 

You’ll bring experience in brand and marketing that goes beyond delivery with a track record of shaping how an organisation is seen, understood and supported. That might be from the charity sector, or from campaigns that focused on health, justice or hidden disabilities. You may have worked on sensitive storytelling, built public trust, or led bold campaigns that asked people to think differently. 

Or you might bring experience from a commercial or corporate brand environment with a strong sense of audience insight, creative direction and campaign strategy and a desire to apply that thinking to a cause with real impact. 

Wherever you come from, you’ll understand the value of a trusted brand and how powerful it can be when it's clear, consistent and human. You’ll be stepping into a space where strong foundations already exist and bringing the skills, energy and confidence to help us go further. To strengthen how Day One Trauma Support shows up, build our reach, and grow a brand that truly reflects who we are and the difference we make. 

How to apply 

Please upload your CV and supporting cover letter to Charity Jobs outlining why you’re interested in the role. Please take your time to explain how your experience is relevant to this post.

Closing date: 9am Monday 13th April 2026 

Interviews:  

First stage virtual: Monday 20th April 2026 

Second stage in-person (Leeds): Wednesday 29th April 2026 

For further information, please see the attached recruitment pack.

About Kinship

We are Kinship. The leading kinship care charity in England and Wales. We’re here for kinship carers – friends or family who step up to raise a child when their parents aren’t able to. 

Together, let’s commit to change for kinship families.

About the role

We’re looking for a motivated and creative Senior Marketing Officer to join Kinship’s Marketing Team to help us reach more kinship carers with our support offer. You’ll bring strong experience in delivering effective, insight-driven digital marketing campaigns across channels, including social media, email, web, paid advertising and content marketing.   

You’ll play a key role in delivering integrated marketing campaigns and promoting our services and programmes – including Department for Education-funded training – to kinship carers, referral partners, and professionals across England and Wales.   

Working closely with the Head of Marketing, you’ll plan and deliver impactful marketing activity, create engaging content, and use data and analytics to optimise performance. You’ll also contribute to shaping our marketing strategy by bringing evidence, creativity and best practice from across the digital landscape. This hands-on role offers the opportunity to maximise reach and impact and raise the profile of kinship care while supporting families.   

Key responsibilities   

• Work with the Head of Marketing to develop marketing plans, and have day-to-day oversight of the delivery of these to promote the DfE-funded training and support service to kinship carers, to ensure good take-up of all training events by a diverse range of kinship carers, in line with the programme goals.

• Plan and deliver multi-channel marketing campaigns (digital, print, social media - paid and organic, email, SMS, etc.), monitoring and optimising campaigns for greatest impact and testing new approaches.

• Produce and oversee content creation for marketing plans and campaigns, delivering high-quality, insight-led and engaging marketing content for different audiences and/or channels, including case studies, blog posts, leaflets, videos, and social media assets.

• Plan and deliver creative and innovative paid ads campaigns across Meta, reviewing and optimising throughout, ensuring robust reporting is in place and using analytics and insights to inform future campaigns.

• Help embed a new email marketing platform to support the delivery of our email marketing strategy, including segmentation, automated journeys testing and reporting.

• Support the delivery of marketing strategies and activities to grow brand awareness and increase engagement with kinship carers and other key audiences.

• With the Head of Marketing, work with services teams to understand our target audience, and identify opportunities to integrate Kinship’s holistic support offer - including our peer support service and website advice content/ Kinship Compass - into training marketing activity where appropriate.

• Track KPIs and produce regular monitoring reports on marketing performance across channels and, with support from the Head of Marketing, adjust campaigns and plans to optimise impact and make recommendations for future testing.

• Manage and prioritise incoming requests from the organisational briefing process for services marketing support, including producing collateral templates in line with brand guidelines, working closely and collaboratively with comms and digital teams.

• Work in collaboration and co-production with kinship carers to ensure meaningful input and representation in the development of relevant plans and activities.

​Knowledge, abilities, skills and experience: 

Experience    

• Demonstrable marketing experience in an in-house or agency role (minimum 4 years experience).   

• Experience of developing and delivering marketing campaigns and activity to meet specific objectives, including engagement and acquisition of target audiences.   

• Experience of supporting numerous marketing campaigns or activities at the same time.   

• Strong digital marketing experience, including use of email marketing systems; design software including Canva; social media platforms and photo and video editing software.   

• Experience of planning, delivering and optimising email marketing campaigns to drive supporter engagement, using segmentation, automation and performance analysis. 

• Experience using a Contact Management System, such as Salesforce.   

• Passion for and experience of developing a range of content for different audiences and channels (such as videos, infographics, blogs and social media posts).   

• Experience of using communications planning tools or systems (e.g. planning grids, Asana, Hootsuite, Loomly).   

• Experience of tracking and reporting on social media and other digital marketing analytics and using insights and data to inform optimisation and planning of new activity.   

• Experience of delivering marketing campaigns across organic and paid social, particularly Meta paid advertising.    

• Experience working with brand guidelines and applying brand principles to create impactful marketing. 

Knowledge and skills   

• Exceptional written and spoken communications skills, with the ability to develop impactful narratives tailored to different audiences and channels.   

• Excellent attention to detail.   

• Excellent organisation skills and the ability to work happily in a fast-paced environment, keeping multiple projects and objectives on track, often to tight deadlines.   

• Ability to work both independently and collaboratively.   

• Excellent copywriting skills and experience of writing marketing copy for a range of audiences and channels, communicating clearly, concisely and with an organisation’s tone of voice.   

• Understanding of how to deliver integrated online and offline marketing campaigns and materials to deliver objectives.    

• Ability to work in a small in-house team, developing marketing materials and campaigns with limited resource demanding creativity and excellent project management skills.   

• Confident using Microsoft 365 including Word, Excel, PowerPoint and online design programmes such as Canva.     

• Understanding of how Meta paid social and paid search complement each other across the user journey  

Attributes   

• Confident building trusted relationships with internal and external stakeholders.   

• Excellent interpersonal skills and able to develop good relationships and ways of working with colleagues at all levels.    

• Organised and has good attention to detail.    

• Collaborative and enjoys working across a number of teams.   

• A creative and solutions-focused person, able to use own initiative and make suggestions.   

• Empathy, sensitivity, and understanding of the needs of families facing challenges.  

• Commitment to the values, aims and objectives of Kinship.    

• Commitment to equal opportunities and diversity and a respectful approach to working with people from a range of backgrounds.    

• Right to work in the UK.   

Desirable: 

• Experience of kinship care . 

• Knowledge of children’s social care system and/or experience of work with kinship carers.   

• Understanding of working in the charity sector.  

What we offer you:

• Flexible working - we understand how important it is to balance family and work life.
• ​30 days annual leave, plus bank holidays (1 April to 31 March) pro rata (3 to be taken at Christmas shutdown)
• Employee Assistance Programme (24/7 confidential advice line and counselling)
• Charity Worker Discounts.

Please apply for the role of Senior Marketing Officer by sending a CV and cover letter (no more than 2 pages) detailing how you match the requirements for the role. Please use examples to demonstrate your experience. 

Hybrid - Whitechapel, London with hybrid working (1-2 days per week in office)

Closing date: 23:59pm, Monday 6th April 2026

Interview date: 1st stage interviews w/c 20th April 2026

In the newly created role of Growth Coordinator, you’ll focus on exploring new opportunities to foster growth through the promotion of the B Corp movement, the B Lab Standards and the support tools we’ve built to help businesses on their impact journey.

About B Lab UK

B Lab UK is part of the global B Corp movement, with the mission to inspire and enable people to use business as a force for good. Certified B Corps seek to redefine success in business by putting social and environmental impact on a par with profit. There are now over 10,000 B Corps spanning 102 countries and 160+ sectors, with many well-known brands including Patagonia, The Guardian, Giff Gaff and Divine Chocolate. Over 2,700 of those businesses are in the UK. 

About the role

• Identifying and nurturing collaboration and partnerships to engage businesses and raise awareness of the B Corp movement.
• Generating leads that bring new businesses into the movement through our products, including training, programmes and certification.
• Developing new ways to increase the value of being a B Corp to businesses and the ecosystem. 

Please refer to the job description for full requirements.

The kind of things we’re looking for

• A person committed to B Lab UK’s values.
• The ability to build mutual and impactful relationships and partnerships with stakeholders that foster collaboration and trust.
• A good grasp of how businesses, organisations and networks operate 
• Excellent written and verbal communication skills, with the ability to present clearly and confidently, 
• Skilled in coordinating and delivering projects, events and other engagement activities, including logistics, scheduling and participant communications. This includes the flexibility to travel to attend in-person events and meetings.
• Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines effectively.
• Strong research and analytical skills, with the ability to interpret data and communicate insights.
• Ideally, proficiency in the use of customer relationship management platforms and marketing automation systems.
• Passionate about economic systems change and the role that business can play in contributing to a future that benefits all people and the planet.

Candidates must be able to demonstrate their eligibility to work in the UK (we are not able to provide visa sponsorship).

Visit our career site via the apply button to learn more about the application journey you can expect and for full guidance and support on making your application. You can also read about the great colleague benefits available if you join our team.

B Lab believes an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission. We’re not looking for candidates who are “culture fits.” We’re looking for candidates who can expand our culture and challenge business as usual. We strive to foster an environment where all staff can bring themselves to work by their own definition, and we strive to provide all candidates with an equitable and accessible recruitment process.

It is important to us that we have a recruitment process whereby everyone is able to be their best. If you have a disability/long-term health condition, and require a reasonable adjustment that would enable you to fully participate in any stage of the recruitment process, please let us know.

We’re currently looking for a Senior Workplace Officer, offered on a fixed term basis of 12 months to help us deliver our mission. This a full-time position working 35 hours per week with flexible days that suit individual needs while delivering on business needs. This role will be mostly based in our London office with weekly flexibility where practical.  

What’s it like working at the IOP?

The IOP is a friendly, inclusive, and ambitious organisation. Diversity and inclusion, being data led, and open approach are central to how we work. We focus on supporting our people to thrive, offering competitive pay, great development opportunities and a generous benefits package.

Some of our benefits include:

• An excellent pension scheme
• Private medical insurance, life assurance and dental insurance
• Eye care vouchers, annual flu vaccinations, long service awards and access to an employee assistance programme
• 25 days’ annual leave as a standard, in addition to floating bank holidays
• Flexible working opportunities

The Role

What will I be doing?

You’ll be responsible for a range of activities, including:

• Act as ‘the conductor’ of our rented office and meeting room spaces working with both internal and external stakeholders to provide consistently positive, welcoming, and inclusive experience.
• Directly line managing the receptionist and the AV technician, as well as oversee temporary or permanently based contractors to meet the building resourcing needs.
• Budget management inclusive of actuate recharging, invoicing external companies, and spending monitoring.
• Oversee the delivery of the front of house service and standards of the IOP staff office through supplier relationship management, maintaining stock levels, and effective logistics tracking.
• Ensure compliance and health and safety regulations, safeguarding requirements, security, alcohol licence requirements and any other relevant IOP policies.

Projects you may work on include:

• Being part of the organisation committees for all IOP events working closely with the departments involved.
• Review of our building revenue and how we can maximise this without conflicting with IOP operations.
• Space management and storage both onsite and externally.

Who will I work with?

You’ll work closely with a range of colleagues and stakeholders, including:

• Membership, Conferences, Science & Business Insights, Compliance, and CEO office IOP teams.
• Members and external partners who rent meeting room space or use our member facilities.
• Our tenants and serviced office companies.

Ideally, we hope you’ll apply if you bring:

Essential:

• Significant experience with organising events including using room booking systems, catering provisions and AV operational knowledge.
• Experience of line management and supplier management. 
• Experience with budget management including invoices processing and raising.
• Experience of working with multiple internal and external stakeholders, ensuring expectation are met and communication is regular and clear.
• An IOSH Managing Safely certification or similar is essential.
• Be first aid and emergency marshal qualified is essential.

Nice to have:

• Working for charities to understand budget restrictions and be creative with solutions.
• Working within the rented meeting room space industry and with knowledge of marketing or price pitching.
• Hold an alcohol licence (please note they must be willing to hold one).
   

At the IOP, we know that great candidates don’t always tick every box. If your experience looks a little different, but you bring enthusiasm, curiosity and a willingness to learn, we’d love to hear from you.

How to apply

Alongside your CV, please include a cover letter explaining how you meet the person specification.

How will I be working?

We operate a flexible, trust based working model that gives colleagues autonomy over how, when and where they work, as long as the business needs are being met and that team connections are maintained.

You will engage in regular in person collaboration with your team (as operational appropriate), as well as with colleagues across the wider organisation, to ensure effective operational alignment and to support our inclusive approach to working.

As an organization we meet in person once a quarter at our Head Office in Kings Cross, London. 

Why join the IOP?

The IOP is the professional body and learned society for physics in the UK and Ireland. As a charity, we’re passionate about increasing public understanding of physics and supporting a diverse and inclusive physics community. 

We’re committed to creating a welcoming and inclusive culture for everyone. If you need any reasonable adjustments during the application or recruitment process, please let us know we’re always happy to help.

Please note whilst we are unable to offer visa sponsorship for this role, we warmly encourage applications from candidates who already have the right to work in the UK and Ireland.

At Humanists UK, our dream is of a tolerant world where rational thinking and kindness prevail. Our dedicated staff of 35 and hundreds of volunteers work hard to achieve this aim and we now have a vacancy for a Head of Communications & Marketing.

Is this the right position for you?

We’re looking for a Head of Communications & Marketing to advance greater public understanding of humanism by reaching new and growing audiences. The role also comes with strategic responsibility for improving brand awareness and driving sales for key products and brands, including Humanist Ceremonies (non-religious weddings, funerals, and naming ceremonies), the award-winning New Humanist magazine (est. 1885), podcasts, books, and a nationwide programme of prestige events and festivals.

This is a senior role with real scope. You will lead our communications team across print, digital, events, and marketing, and make sure what we put out is clear, compelling, consistent, and rooted in our purpose. As well as marketing, this role has responsibility for content, including for our website and social media channels, making sure these are updated with high-quality, accessible, engaging, and well-optimised educational and brand-building materials pitched at a range of target audiences.

This role is about leadership as much as delivery. You’ll be responsible for maintaining a clear organisational communications grid, and for working closely with colleagues across the organisation, particularly the Head of Press & Campaign Communications and the Head of Fundraising, to make sure our messaging, brand, and tone are joined up and effective.

You will be at your best when working to ambitious but achievable KPIs and making strategic decisions on the basis of evidence, including open and clickthrough rates, A/B testing, site behaviour and visit numbers, sales conversions, surveys, and feedback.

If you are ready to take a step up in your career this role could be a perfect opportunity. If you don't have experience at this level already you will need to be able to showcase to us – both at interview, and in your application – that you have significant experience of decision-making for communications or marketing in a complex organisation. You’ll also need to convince us of your ability to balance leading on strategy with hands-on problem-solving. You’ll be comfortable setting priorities, making judgement calls, and giving clear direction to your direct reports, while also collaborating well across departments and supporting less experienced staff to do their best work. We’re looking for someone who can think long-term, but who also cares about the details and the day-to-day reality of getting communications right.

Head to our website and apply there. Applications must be submitted by 17:00 14 April, 2026.

Shortlisting and interviews

Candidates short-listed for interview will be notified by 17:00 on 22 April 2026. Interviews for shortlisted candidates will be held during the week of 27 April 2026 at our offices at 3 Waterhouse Square, London, EC1N 2SW.

If you have any questions about the post, please feel free to contact the hiring manager, Liam Whitton, by email - he will be very happy to talk more about the role with you.

If there is anything that would help you bring your best self to the interview, please let us know.

Role Purpose:

 

About Fair4All Finance

Fair4All Finance is a not-for-profit organisation founded in 2019 to improve the financial wellbeing of people in vulnerable circumstances by increasing access to fair, affordable and appropriate financial products and services. Our funding comes from The Dormant Assets Scheme. The scheme makes it possible for money in dormant bank and building society accounts to be used to help good causes.

There are at least 20.3m people in the UK in vulnerable financial circumstances, who are poorly served or unfairly excluded from mainstream financial services. That’s almost half of adults in the UK.

Our vision is of a society where the long-term financial wellbeing of all people is supported by a fair and accessible financial sector.

Innovation and Development 

As we continue our exciting growth plans to deliver on our ambitious goals and refreshed strategy at Fair4All Finance, following additional funding from the Dormant Assets Scheme, we are seeking an Associate Director Commercial to join our Innovation and Development Team.

The role involves delivering a portfolio of work which includes completing, negotiating and managing innovative product pilots with commercial and mainstream financial providers, Fintech providers and not for profit community lenders; supporting programmes and transactions on our technology workstream; considering ad hoc strategic opportunities for market interventions and transformations.

Role Purpose:

This is a brilliant opportunity to join a growing and dynamic team working to make the financial services sector fairer for everyone. Millions of people are unable to access the mainstream products and services that meet their financial needs and have to choose between going without essentials or turning to high-cost credit or illegal money lenders. Without safety nets like credit, insurance or savings, everyday life events or financial shocks can tip people into increasingly vulnerable circumstances.

One of Fair4All Finance’s key strategic priorities, and a focus of the Innovation and Development team, is to transform the market, to test and deliver the right products to all customers who need them including dramatically improving access to credit, insurance and resilience products by attracting new entrants, scaling existing providers and supporting mainstream providers to diversify their offerings.

A key part of our strategy is to test and scale product propositions, working in partnership with providers, and, where successful, to scale these propositions up for long term success. We do this by codesigning propositions that work for the customer, commercial arrangements that work for the provider, societal outcomes that deliver for the funders and stakeholders.

The Associate Director – Commercial will lead on the commercial lifecycle of proposition tests, meeting potential partners and developing a pipeline of opportunities through to procurement (where appropriate) or running a transparent competition via a subsidy scheme, bid assessment, contract negotiation with significant providers of lending, insurance and savings products. You will work with those providers to oversee the successful setup and delivery including building in how we measure the success of the pilot or proposition and evaluate the impact.

Also key to the role is liaising with the Head of Proposition, Design and Development to design end to end products that meet the needs of people in financially vulnerable circumstances. Strong collaboration with other members of the team is also essential to build the evidence base (economic, value for money and societal impact) which you will then build into business cases for long term funding for these propositions, or alternative financial support. You will work flexibly across our portfolio of partnerships and propositions as it develops.

You will also engage with the Investment team to:

• Establish appropriate commercial agreements, investment structures and legal vehicles to safeguard our funding.
• Make clear and evidenced recommendations to our Investment Committee on the case for investment into our product and service pilot propositions.
• Oversee Innovation and Development team input into our ongoing portfolio management and reporting.

Key Responsibilities:

Delivery of Strategic Priorities

• Develop and scale new proposition pilots through commercial partnerships, 60%

oWork with the team to be a key contributor in developing a pipeline of opportunities and potential partners to pilot products and propositions and lead on major market engagement exercises for key programmes of our work.

oLead on the process of selecting and appointing the providers who can deliver tests of those propositions and in setting up the diligence process and contractual arrangements for iterative testing and learning, robust data capture, and for their subsequent scaling if successful 

• Design and structuring of long-term financial instruments and subsidies to enable scale up, 20%

You will:

oSupport our work to stimulate new entrants and/or encourage provider pivots by designing appropriate risk and commercial mechanisms. 

oBe responsible for using early and final evaluation evidence to build the business case for the ongoing delivery of the proposition pilots and scaling them up in the future.

• Reporting, monitoring and pilot partner management, 10%

oOversee reporting and monitoring of pilot and proposition work as required supporting appropriate input and commentary into our portfolio management and financial tracking of commitments.

• Financial and procurement management and framework utilisation, 10% 

oWork closely with our procurement team and in house counsel adhering to our commercial frameworks for supply.

oManage suppliers and contracts to ensure the obligations are fulfilled to the appropriate quality and timelines.

oWork with the leadership team to set appropriate budgets for work to deliver value for money and oversee financial monitoring of Innovation and Development pilots and projects.

For further details please see the Careers4Change website

Skills and Experience:

Essential experience and capabilities

• A high tolerance for complexity and ambiguity as well as being a self-starter, with the ability to take commercial arrangements from scoping through to procurement, delivery, learning and evaluation, closure or scaling up.
• Exceptional stakeholder management skills including ability to operate in a multi-stakeholder, multi-funder environment and bring clarity to complexity .
• Experience of financial services especially as regards consumer facing propositions and the commercial arrangements in place for their delivery.
• Contract and Supplier Management skills – The ability to work collaboratively with suppliers, being able to iterate and learn within proposition pilot experiences to contribute to improved supplier and outcome performance and utilise, where relevant, contract structures for extensions, variations, transfers, data management.
• Fluency in commercial contractual arrangements and in the management of external counsel and specialist consulting expertise where additional insight is needed. To be highly numerate with a keen understanding of structuring business cases and commercial models.
• Experience working alongside investment professionals to structure arrangements where lending capital is provided to enable the delivery of financial services.
• Highly numerate with a keen understanding of structuring commercial deals to work for all parties.
• Strong written and verbal communication skills.
• Strong organisational skills and attention to detail.
• People management experience and skills, and the ability and willingness to represent our organisation externally and with senior stakeholders.

Desirable experience and capabilities

• Experience in working with the public sector, ideally with the civil service, and an understanding of how to make the economic and social case for interventions with some understanding of subsidy, procurement, and additionality.

Please forward your CV and provide an answer to the following sift question (in 250 words or fewer) via the Careers4Change website:

“What attracted you to Fair4All Finance, and what excites you about this role and our mission?”

 All applicants must have an existing Right to Work in the UK.

Fair4All Finance is committed to being a diverse organisation that is truly representative of the people and communities we serve. We are an equal opportunities employer with an inclusive environment where different experiences, expertise and perspectives are valued, where everyone is encouraged to grow and develop and all team members can contribute to their fullest potential.

Job title: Associate Director-Commercial

Location: Hybrid/ London office & WFH

Reporting To: Director of Innovation & Development

Contract:Full time permanent/open to flexibility

Salary: £75,000-£80,000

Date Closes: Thursday 9th April 

12-month fixed term contract 
 
Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.   
 
We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal. 
 
We’re looking for an experienced Data Transformation Lead to drive a step-change in how our Data & Insights function supports our ambitions for income growth, exceptional supporter experiences and actionable insight across the charity.
 
In this exciting role, you will lead strategic projects including co-creating our Supporter Data Strategy to realise our Supporter Experience vision, acting as Business Lead for our CRM transformation, and ensuring that high-quality supporter data, intelligent automation, predictive analytics and meaningful insight are embedded across the organisation. Your work will enable smarter decision-making, enhanced supporter journeys and the achievement of our organisational ambitions.
 
Please note, due to the short nature of this contract and a requirement for the successful candidate to be able to start as soon as possible, unfortunately on this occasion we are unable to provide sponsorship for this role.
 
The deadline for applications is 23:59 on 6 April 2026
 
Interviews will take place on 13 April (first round - virtual) and 22 April (second round – in person)
 
We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.
 
Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.
 
REF-227 499

In their search for a new Head of Financial Planning and Analysis on a permanent basis, The National Archives are partnering with Robertson Bell.

The Organisation

The National Archives is home to 1,000 years of our nation's histories, from Domesday to Downing Street tweets, our vast collection of archival treasures is as varied as it is inspiring. 

Our mission is to collect and preserve the public record, to connect citizens with their history through unrivalled collections and to partner with archives everywhere. In 2038 we will celebrate the bicentenary of the founding of the Public Record Office, and our 2038 vision is for The National Archives to be the living digital archive of the state. 

With a highly motivated and engaged staff of around 650 based in a beautiful setting in Kew, The National Archives is a surprising and inspirational mixture of talents, from their world-leading experts in history, digital, technology, and conservation to their impressive operational teams delivering public services and providing leadership for the archives sector.  To find out more visit:

The role

Operating within the Finance and Performance Directorate, as Head of Financial Planning and Analysis, you will lead the Finance Business Partner and Senior Management Accounts team. You will develop the financial planning and analysis capabilities of the team that will better support financial decision making across the organisation and effective risk management.  You will lead on The National Archives' financial planning through Spending Reviews and Fiscal Events; ensuring these are reflected and managed internally through budgets, efficiencies and multi-year business planning.

Other responsibilities include:

• Leading the Finance Business Partner and Senior Management Accounts team, providing clear direction, coaching, and support to ensure high-quality professional finance support and advice is provided to the organisation and development of team members.
• Deputising for the Finance Director as required and help lead the Finance and Performance team through periods of change.
• Leading The National Archives' financial planning at single-year and multi-year levels Spending Reviews and other fiscal events.
• Overseeing the annual business planning process to ensure an effective process that allocates budgets and defines key business priorities, and building financial modelling capabilities to support senior managers.
• Delivering timely and accurate management accounts and re-forecasts, presenting key insights and recommendations to the Executive Team, Board, and Committees.
• Acting as a Finance Business Partner, supporting Directorates and budget holders to ensure financial responsibilities are understood, business cases are robust, and governance processes are followed.
• Building strong relationships with internal and external stakeholders, including Directors, Heads of Department, and HM Treasury, ensuring finance is trusted and influences decision-making.
• Promoting and realising the benefits of our ERP system across Directorates and the wider finance function.

Full details of the job role available in the candidate pack

The successful candidate will

• Be qualified with CCAB, CIMA or equivalent with significant financial experience over an extended period of time, including experience in a relevant strategic financial role.
• Have significant experience of leading and motivating a team of finance professionals to deliver against their personal and team objectives and promote excellence.
• Will be an initiative-taking and an effective organiser, which will allow you to work fluidly in a demanding environment, remaining flexible at all times.
• Have the ability to influence and make impact at senior levels and across the organisation through excellent interpersonal and communication skills including building and maintaining networks and relationships.
• Have an excellent personal presentation and written communication skills, including the ability to put complex financial issues into plain language for non-specialist audiences and build this capability within the team.
• Adopt a collaborative approach to problem solving and the ability to consider a number of options and scenarios in order to achieve effective outcomes.
• Have strong analytical skills to identify and interpret trends and improve financial forecast data.
• Be able to lead, promote and embed the use and value

We are recruiting for a Temporary Direct marketing Lead for a medical support charity. You will plan, deliver and optimise integrated, data-driven campaigns across offline and digital channels to grow income from individual supporters, acquiring new donors, increasing the value of existing ones, and maximising return on investment.

Hybrid working - 3 days per week in the office (Wednesday). The role is 3 to 6 months and you need to be able to start immediately !

The Role
Lead the planning, development and delivery of integrated direct marketing campaigns designed to generate income and grow the Charity's supporter base.
Manage end-to-end delivery of appeals and fundraising communications across multiple channels, including direct mail, email, digital advertising, phone, and social media.
Develop compelling direct response propositions and campaign messaging that inspire supporters
Oversee the production and delivery of key campaigns including seasonal appeals, regular giving recruitment, lottery promotion, reactivation campaigns and donor stewardship communications.
Monitor, analyse and evaluate campaign performance against agreed targets, including income, response rates, conversion and return on investment.
Work with Data & Insights to refine audience targeting and segmentation to maximise campaign effectiveness and future campaign planning.
Manage internal and external relationships, including MarComms, Finance, Data & Insight, and third- party suppliers.
Develop and optimise direct marketing journeys that support supporter acquisition, conversion, retention, upgrade and reactivation.
Strategy, Planning and Budget Management
Data, Insight & Reporting

The Candidate
Proven experience delivering individual giving, direct marketing and individual giving campaigns with end-to- end responsibility.
Demonstrable experience of designing and implementing effective Supporter or donor journeys that improve retention and engagement.
Strong understanding of direct marketing principles across both offline and digital channels.
Experience using a fundraising CRM or database to support campaign delivery, reporting and analysis.
Experience managing third-party suppliers and working collaboratively with internal teams.
Experience managing and monitoring campaign or project budgets, with accountability for spend and return on investment
Demonstrable experience designing or optimising supporter or donor journeys that improve retention, engagement and lifetime value.

IMPORTANT NOTE

Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.

Every day people with chest, heart and stroke conditions are leaving hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

By joining Chest Heart and Stroke Scotland (CHSS) as an Individual Giving Fundraiser you can be the difference between people just surviving and really living.

You will be part of Scotland’s leading health charity providing support to people with chest, heart and stroke conditions and Long Covid to live life to the full again. Our Community Healthcare Support Service provides access to a range of supported self-management and community recovery services to support people across Scotland to manage their health as well as possible and adjust to life after a diagnosis of a chest or heart condition or after a stroke. 

With support from the Donor Development Manager, the Individual Giving Fundraiser will play a key role in growing and sustaining CHSS’s individual donor income by playing a lead role in donor acquisition campaigns, stewardship, and reactivation activity. You will have a strong focus on face-to-face recruitment and compelling multi-channel appeals. As an essential part of the Donor Development team you will be working collaboratively across Income Generation, Communications, Supporter Care, and Data as well as a range of external agencies and suppliers. In all areas, you will ensure compliance with fundraising regulations, GDPR, and marketing standards.

It is an exciting and varied role. We’ll want you to be creative - with support of Communications colleagues you’ll be involved in the crafting of fundraising appeals and campaigns. We’ll expect you to be technically proficient using a fundraising CRM (ideally RE:NXT), highly organised and collaborative. We’ll want you to be able to work with Data colleagues and use insight and analysis to inform decisions.

This role will help CHSS develop targeted campaigns, strengthen supporter loyalty, and ensure high-quality supporter journeys that enhance long-term income stability.

If you are working in a similar role looking for a change or are someone with relevant practical experience in Individual Giving looking for the opportunity to take on some more responsibility, we’d love to hear from you!

CHSS also supports flexible recruitment through Working Families and we are “Happy to Talk Flexible Working”.

In line with our commitment to safeguarding, this role is subject to a Basic Disclosure check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

PLEASE NOTE: Applications by CV and covering letter only

About us

We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here. 

The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services, and care for anyone affected by breast cancer.

About the role

Do you live in Glasgow or the surrounding area, have excellent local knowledge and the skills to nurture established relationships whilst building a pipeline of new income opportunities?

We’re looking for someone who can join the team to cover the maternity leave of our senior community fundraiser[SG1] . If you love connecting with people and want to make a difference for people affected by breast cancer, we’d love to hear from you.

Offered as a fixed term contract of 12 months this position will play a key part in developing our presence in Scotland. This is designed to grow long-term income through a new, locally based relationship fundraising team.

This is your chance to build powerful local connections with new supporter individuals, clubs and societies, and local businesses – and help develop a thriving network of people that share our mission.

About you

You bring enthusiasm, strong communication skills and a genuine interest in people and relationship building.

You’re proactive, organised, and adaptable with a positive approach to trying new things. A natural collaborator, you have a flexible approach to your work and thrive in a busy environment.

You’re confident in approaching new contacts and are experienced in developing new relationships from scratch which have delivered income in both the short and long term. Your approach to relationship management is best in class and you've proven that you can take the initiative to make ideas happen.

Alongside these skills and your previous experience, you have the passion that will help grow engagement and income in your region.

Job description and benefits

Please download the job description and our attractive benefits package.

Primary location of role

This role is primarily based in our Glasgow office.  Our hybrid working model allows you to work up to 3 days per week at home.   Regular travel will be required to meet supporters in your region, as well as occasional travel to our London or Sheffield offices.

When applying

We hope you choose to apply for this role. To support your application, you’ll be asked to submit your anonymised CV. Please refer to the essential criteria on the person specification and clearly provide as much information as you can with examples, to demonstrate how and where you meet the criteria. If you’ve any immediate questions, please contact the Breast Cancer Now recruitment team

Our commitment to equity, diversity, and inclusion

We’re committed to promoting equity, valuing diversity, and creating an inclusive environment – for everyone who works for us, works with us, supports us and who we support.

Closing date Tuesday 31 March 2026 9 am

Interview date 7 April 2026

The Breast Cancer Now careers website will be down for maintenance on Monday 23 March between 9 am – 11 am

We reserve the right to close this advert early. Therefore, to avoid disappointment please submit your application as soon as possible if you’re interested in this opportunity.

At TLG, we’re passionate about building an exceptional staff team that’s committed to making a real difference in the lives of struggling children across the UK. We’re always on the lookout for great people to journey with us towards our vision, and we’re excited to offer a unique opportunity for a motivated and mission-driven individual to join our Graduate Programme.

An opportunity...

This programme offers an exciting opportunity to gain hands‑on experience in the non‑profit sector, develop essential professional skills, and play a meaningful part in transforming the lives of children and young people.

What sets our graduate programme apart is the real responsibility and purposeful work we release our graduates into - our relational culture and approach to leadership brings significant opportunities for influence. You’ll build on your passions, strengths and interests as you get involved in key areas of TLG’s work, contributing to impact that truly matters.

You’ll be based primarily within one TLG team, giving you the space to grow specialist skills and make a real difference. Your placement will be matched to your unique strengths and interests. Alongside this, you’ll gain wider experience through inter‑departmental projects, enabling you to develop a broad understanding of the charity sector and how different teams work together.

Examples of teams your role could sit within include Fundraising & Supporter Engagement, Marketing, Communications & Advocacy, Programmes, Executive Support & Operations, Digital/IT.

There will be a wealth of development opportunities at you fingertips as part of the programme, designed to accelerate your growth and equip you for a successful career in the charity sector.

You’ll be the driving force in drawing together your own unique mix of diverse experiences to maximise your career development and enhance your impact. Some of what’s on offer includes:

· Potential for a funded qualification or further professional training

· Access to an external coach to support your development

· Potential for external mentoring or short-term external placements

· Opportunities to work with and shadow Heads of Department across TLG

· Dedicated time to visit other organisations and build sector insight

· Participation in the Graduate Programme book club, with input from senior leaders

· Action learning sets and development sessions led by senior leaders

· Access to TLG’s internal leadership and development programmes

TLG is a Christian charity and, as a team, we want to bring our faith to the work we do; as such, we are recruiting an individual with a strong and vibrant Christian faith. We would welcome applications from candidates from diverse backgrounds to enable us to better reflect the needs of the communities we serve.

Applications will be reviewed on a rolling basis prior to the closing date, so we would encourage you to apply as soon as you’re able. We reserve the right to interview and appoint prior to the closing date.

Hours: Full time (37.5 hours per week)

Closing Date: Tuesday 12th May

Senior Digital Marketing and Communications Officer

Location: Hybrid (minimum 1 day per week in Cavell's office in Redditch, Worcestershire); Some additional travel across UK required occasionally

Employment Type: Full-Time (35 hours per week); Job shares, and compressed hours will be considered; Occasional evening and weekend work required (approx. 4 times per year)

Salary: £32,000 – £37,000 (for full-time, dependent on experience)

About the Employer

Cavell is the charity that transforms the lives of nursing and midwifery professionals facing crisis and tough times. The need for Cavell has never been greater, and the charity is at its most critical point in its 108-year history as the demand for support is at an all-time high. Cavell's new 3-year strategy will see the charity evolve beyond grant making and emotional support to a bold yet apolitical advocate which amplifies the voices and lived experiences of nursing and midwifery professionals.

The Role

We are looking for a creative, proactive and data-driven individual to join Cavell as a Senior Digital Marketing and Communications Officer. This role will lead the creation of engaging digital content, including high-quality video, while supporting the delivery of effective digital marketing campaigns that raise awareness of Cavell’s work and strengthen engagement with nursing and midwifery professionals, supporters and partners.

Working closely with the Marketing and Communications Manager and wider team, the successful candidate will help deliver integrated digital campaigns, optimise email marketing journeys and use analytics to continually improve performance across Cavell’s digital channels. The role combines hands-on content production with a performance-focused approach to digital marketing, ensuring activity is insight-led and delivers measurable impact.

The Ideal Candidate

We’re looking for someone who:

• Has strong videography and video editing skills and experience creating digital-first content.
• Has experience delivering digital marketing campaigns and improving performance through data and insight.
• Is confident analysing digital analytics and translating data into practical recommendations.
• Has experience managing and optimising email marketing journeys and audience segmentation.
• Has strong copywriting and storytelling skills for digital platforms.
• Has excellent communication and collaboration skills.
• Is highly organised with the ability to manage multiple projects and deadlines.
• Has experience of optimising a CRM database to effectively capture and manage data.
• Has strong attention to detail and maintains high editorial and brand standards.
• Has an understanding or empathy for the pressures facing nursing and midwifery professionals.

Our ideal candidate will also:

• Have experience capturing content at events and working with ambassadors or beneficiaries (desirable).
• Have experience working within the charity or healthcare sector (desirable).

Benefits:

• A flexible, supportive working culture.
• 30 days of annual leave (including bank holidays).
• Up to an 8% employer pension contribution.
• Access to an employer assistance program.
• Enhanced sick pay (after probation).
• Enhanced family leave policies.

Application Process:

• Please click on the 'Apply' button to download the full job pack and upload your CV by 12pm on Monday, 30th of March.
• Your CV will be reviewed by the team and if your skills align to what we’re looking for, you will be sent a short screening interview with a task to complete focused on the questions below.
• For candidates who are shortlisted for interview, these will be held remotely on 7th of April or 8th of April. This will be an opportunity to ask the panel questions and key question themes will be shared in advance.

Screening Interview Details:

• A 100 – 150-word paragraph which could be used on a website donation page to encourage an individual to donate to Cavell (Use of AI for idea generation is acceptable, but we are looking to see your individual copywriting skills!).
• A link to a video you’ve created (personally or professionally).
• Your notice period.
• Your preferred working arrangement (full-time, job-share, compressed hours, etc.).

Start your application now.

Job Summary – Head of Income Generation & Engagement

About the role

 

We are recruiting a Head of Income Generation & Engagement, who will be an integral part of the Executive Team, working closely with colleagues to help shape the organisation’s direction, contribute to key decisions, and drive income generation, marketing and engagement.  You will be central to delivering our shared vision, values and mission, and will be fundamentally values-led in your approach.

The Head of Income Generation & Engagement is responsible for developing and delivering an ambitious, integrated strategy that maximises sustainable charitable income, strengthens Age UK Merton’s brand and reputation, and deepens engagement across the communities we serve.

This a commercially focused role, developing and expanding our current paid-for services, ensuring service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s continued sustainability and good reputation. The role will be responsible for the startup of strategic fundraising activity across the borough, decreasing our reliance on our current income streams, and diversifying our avenues of income to support long-term service development & growth.

About you

 

We are looking for a compassionate, yet dynamic leader, with the credibility and gravitas to quickly gain the trust and respect of peers and colleagues, and who will be able to connect, inspire and motivate staff, volunteers, partners and the wider community.

You will come to the table with a deep expertise in strategic income generation, engagement and communications. You will have a strong commercial acumen, with a demonstrable track record and proven ability to develop and shape strategy and implement transformational change that drives sustainable growth in both income and audience engagement.

We are looking for someone innovative and ambitious, professional and personable; you will be an outstanding communicator, with the ability to engage and influence a wide range of stakeholders.

You will be empathetic and passionate about the Age UK Merton mission, with the dynamism to inspire and unite diverse, multidisciplinary teams around clear, shared business objectives.

Job Description

 

We are an equal opportunities employer, aspiring to reflect the communities that we serve, and we welcome applications from people of all backgrounds and experiences. We value diversity and believe our differences enrich the services we provide to local older adults. They also help us as colleagues by encouraging us to challenge ourselves, learn, innovate, and adapt.

 

Job title: Head of Income Generation & Engagement

Salary: £50k to £60k (dependant on experience)

Hours: 37.5 hours per week (1.0 WTE)

Responsible to: CEO

Based at: Elmwood Centre, 277 London Road, Mitcham, CR4 3NT and hybrid working from home, frequent travel throughout the borough required

Contract: Permanent

Direct reports: Community Outreach Officer, Activity Centre Coordinator, At Home Manager

Key result areas:

 

Fundraising

· To set the strategic direction for income generation at Age UK Merton, developing and delivering a sustainable portfolio of future-focused fundraising that grows income and optimises the supporter journey over the long term.

· To lead the diversification of income, reducing reliance on any single partner or

activity and building a resilient, balanced fundraising portfolio that represent a high return on investment and grows our supporter base. This will be via individuals, corporates, trusts & foundations, statutory bodies and the community; cultivating long-term, meaningful partnerships, enhancing Age UK Merton’s reach, influence and income-generating potential.

· To strengthen and grow the legacy pipeline, overseeing effective stewardship and marketing, and will oversee the external lottery, ensuring regulatory compliance and annual growth.

· To maintain an agile, insight-driven approach to stay ahead of sector trends and competitor activity.

· To develop sound business cases for investment in new income generation posts or activity.

· To build organisational resource capability and resilience to facilitate future growth.

Commercial Services

· To develop and expand our paid-for services, with a focus on outreach activity to widen reach and access to services, and to increase client numbers and those in underrepresented and underserved populations.

· To develop and expand our paid-for services, to increase client numbers to create a step change in sustainable income and delivery of services across the borough.

· To ensure our paid-for services represent a strong return on investment and to ensure the business model is regularly reviewed for cost efficiencies and potential for growth.

· To ensure service processes, staffing structures and client pathways are robust and underpin Age UK Merton’s good reputation.

· Where appropriate, to seek out funding via grants, trusts and foundations to bolster paid-for service activity, overseeing bid development processes, ensuring quality, competitiveness, transparency and appropriate risk assessment.

· To continuously evaluate the potential for partnership working and collaboration to increase impact and improve performance.

Engagement

· To shape and deliver an engagement strategy that spans all Age UK Merton audiences, growing brand awareness and deepening engagement, understanding motivations and behaviours, and ensuring we focus our efforts where they can make the greatest difference.

· To identify underrepresentation and underserved groups within our borough, building relationships with communities and community leaders to create two-way dialogues to understand unmet need and inform future service development.

· To champion digital, data-led ways of working across engagement activity, working to strengthen our digital presence, and using insights to create relevant, compelling and personalised experiences across all channels.

· As custodian of the Age UK Merton brand, to ensure consistency, clarity and strength of messaging across the organisation.

· To lead the development and delivery of integrated marketing, communications and public relations strategies, ensuring a seamless omni-channel approach.

· To ensure that external communications are accurate, values-led, and reflective of organisational impact, maintaining confidence among funders, partners, and the wider public.

Communications & Marketing

· To lead the development and delivery of a communications strategy that maximises opportunities to increase Age UK Merton’s profile locally and nationally.

· To oversee the development and delivery of our digital channels, in particular social media and the website.

· To oversee the editorial direction, design, production, distribution and quality of the organisation’s publications.

Strategy and Partnerships

· To work as part of the Executive Team, shaping the organisational strategy, culture and cross departmental ways of working.

· To lead the development and delivery of seamless income generation and engagement strategies and annual operating plans aligned to organisational priorities.

· To set, manage and monitor budgets, ensuring clear targets, KPIs and accountability across teams.

· To provide high-quality analysis, reporting and insight to inform strategic decision-making, Board reporting and accountability to funders.

· To ensure robust management of restricted and contractual funding, setting financial controls, to comply with internal policies and regulatory requirements.

· To act as an ambassador and spokesperson for Age UK Merton, representing with

Professionalism, confidence and compassion.

· To build and maintain strategic partnerships, networks and relationships to strengthen visibility, influence and community engagement.

Governance, Compliance & Risk

· Ensure compliance with the Charity Commission, Fundraising Regulator, the Gambling Commission, advertising standards and GDPR/data-protection legislation.

· To contribute to strong risk-management frameworks, ensuring early identification, mitigation, and appropriate investigation of risks.

· Oversee policy development as applicable for the department.

People

· To grow and develop a high-performing team, and to make the case for further resource investment where appropriate, in order to recruit and develop a multi-disciplinary team covering income generation, marketing, communications and engagement, with a view to develop a culture of creativity and professionalism across the entire team.

· To ensure effective performance management, with regular 1:1s, appraisal, individual and team development and succession planning.

· To embed, review and optimise new team structures and systems to maximise efficiency, impact and income.

· To ensure volunteers are effectively integrated, supported and aligned to organisational priorities.

General

· To establish good working relationships with all relevant stakeholders and liaise as required

· To comply at all times with the policies and procedures of Age UK Merton. 

· To ensure that Age UK Merton’s Equal Opportunities policies, principles and practices are observed and implemented throughout service delivery.

· To carry out any other relevant tasks as required, to ensure the effective development of the organisation and the delivery of its services, this may include supporting weekend and out of hours events for time off in lieu.

· To attend staff meetings, 1:1s, and appraisal meetings.

· To be aware of own training needs and participate in training/education to improve performance considered relevant to the post and to achieve agreed targets.

· To act as a representative of the values, beliefs and principles of AUKM at all times.

· To undertake any other duties that are requested and commensurate with the grade and remit of the post.

Deadline for applications will be Friday 10th April 2026.

 

Interviews will take place w/c 20th April 2026.

 

If you have not heard from us within three weeks of submitting an application, you can assume that you have not been shortlisted.