Customer insight manager jobs

Our Senior Coordinator is primarily responsible for all Member and supporter engagement and stewardship across the year. They build and develop relationships with individuals, support event delivery and manage all communications from content creation to delivery. This includes e-newsletters, fundraising appeals and ad-hoc communications that increase engagement, retain loyalty and raise funds.

We are looking for someone who is creative, has strong communication skills, the ability to work independently, and take ownership of projects – ensuring they run smoothly and effectively. You’ll have a sound understanding of thoughtful stakeholder engagement, marketing communications and tools, and enjoy sharing with people the impact of their support.

Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'.

We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda.

Our Young People & Families (YP&F) Operational Hub delivers a wide range of integrated support services designed to help resolve complex difficulties experienced by young people and their families/carers.

Support is provided to people who find themselves in a range of circumstances; they may be missing from home or have emotional, housing or substance misuse issues. We also support families where parents/carers are experiencing domestic abuse, substance misuse, emotional issues, homelessness or unemployment. Whatever the situation, we work alongside young people and their carers to find a way of stabilising their lives.

Redthread is a hospital based youth work service, working alongside NHS staff and other professionals in emergency departments.

Our experienced, specialist youth workers engage with and support young people, aiming to support them with their needs in hospital and post-discharge. We often meet young people at a moment of change and work with them to find a positive way forward.

We provide long-term, holistic support. We consider every aspect of a young person’s life and build support around them.

About the Mental Health Youth Work Service Pilot

The prevalence of reported mental health challenges in children and young people living in England have been increasing.  In addition, research tells us that children and young people facing such challenges with their mental health are more likely to self-harm. For some children and young people, A&E Departments may be a first point of contact with healthcare services following self-harm. While in recent years the number of attendances by children and young people for mental health needs and/or self-harm have stabilised, there was a sharp increase in attendances following the pandemic. For children and young people who have gone to A&E for support with their mental health, such as following self-harm, waiting a long time in A&E can be hard. A&E Departments are often very busy and loud places and there is not always access to secluded space for those who have gone to A&E when experiencing difficulties with their mental health.

Children and young people who are also neurodiverse may find the environment particularly challenging and overstimulating while they are waiting to access care and support. This pilot aims to strengthen the offer of support to young people aged 11-18 in A&E, and also consider the wider social and emotional wellbeing needs of those individuals whilst in that environment and following discharge by ensuring there is follow up support for a variety of services.

The Mental Health Youth Work Service model has been informed by young people with experience of hospital attendances after self-harming, and their feedback has been used to shape the care we aim to deliver.

The service runs across two hospital sites in London: King’s College Hospital and Queen Elizabeth Hospital. There will be a team consisting of one Senior Youth Worker and a Youth Worker embedded in each site.

Job Description

Where you fit in

This is an exciting new service working in partnership with King’s College Hospital Accident and Emergency Department. The project is a pilot that aims to provide specialist Youth Work support for young people presenting to a hospital because of their mental health, and specifically where they attend because of self-harm.

The Senior Youth Worker will lead on the Mental Health Youth Work service embedded within the A&E department. This will involve line management responsibilities for the Mental Health Youth Worker, partnership working to build relationships both internally within the hospital and externally in the local community, and with both statutory and non-statutory partners.

The Senior Youth worker will be expected to support and build trusting relationships with young people who present with acute needs and are often in a crisis. They will manage a caseload of their own, with contact taking place both in the hospital and post-discharge in the community.

The Senior Youth Worker will ensure the integration of the service at their respective hospital A&E department, and work alongside the Team Leader in reporting, monitoring and evaluation requirements

Main Duties & Accountabilities

• Lead the delivery of the Mental Health Youth Work service for young people aged 11-18 who attend the A&E department. Ensure that all young people are assessed holistically and care plans are tailored, trauma-informed and empowering, with the aim of reducing further harm.

• Line manage the Mental Health Youth Worker, providing guidance and direction through regular contact and meetings, case allocation, caseload oversight and one-to-one supervision, both formally and informally.

• In collaboration with the other Senior Youth Worker, provide overall support to the team to develop and improve skills, including assessment and recording, to ensure that Redthread’s model of intervention is delivered consistently.

• Promote high levels of wellbeing for staff members who are working with young people who have experienced acute and chronic mental health challenges

• Hold a caseload and work with young people with often complex needs, in a range of settings, including in A&E, in the community, face-to-face and virtually where required, and promote their personal, educational, health and social development through all interactions

• Assist with the on-going development of the service model to ensure that young people and other stakeholders gain the maximum benefit from Redthread’s interventions

• Along with the team, tailor and design youth work resources that are specific to the young people we are working with

• Contribute to the training programme that Redthread provides for hospital staff, including informal microteaching and more formal presentations.

• With support from the Team Leader, maintain strong working relationships within the Hospital, and NHS staff ensuring that Redthread youth workers are fully embedded in the health setting and are working with clinical staff to deliver a service that meets the needs of young people, including promoting the service within the hospital and attending appropriate internal meetings

• Assist in building and maintaining strong working relationships with Redthread stakeholders, project partners and with other agencies working with young people and to represent Redthread at external meetings as required.

• Ensure that as a team, you are proactive in researching and networking with other organisations working with young people in the area served by the hospital to ensure that the Youth Workers have a good knowledge of other services and projects that may be of interest to the young people we work with or appropriate for us to refer to.

• Attend multi-disciplinary team meetings in hospital, working with ED staff and CAMHS teams to support and safeguard young people

• Maintain a good level of professional knowledge of the issues affecting young people, particularly related to their mental health needs and self harm.

• In all areas of the work, apply an in-depth understanding of safeguarding responsibilities when working with children and young people, and provide guidance to your team members that adheres to Redthread’s Safeguarding policy and procedures and safeguarding policies of respective NHS Trusts.

• Ensure information resources such as client forms, databases and contact files are kept fully up-to-date and secure, in line with GDPR, the Data Protection Act and our Confidentiality Policy and Consent Policy. Maintain high-quality recording of interventions with young people on our database, Salesforce, in line with Redthread’s best-practice requirements. (Training will be provided.)

• Collect and record evidence of project outcomes and young people’s achievements, to ensure the completion of monitoring forms and project progress reports as required.

• Work as part of a team to continue to develop the programme’s monitoring and evaluation in order to facilitate internal reflection and learning, and to demonstrate its effectiveness and impact to external stakeholders.

 • To ensure that the Youth Worker accurately captures and records data on the CRM system. To ensure that it can be used to identify trends and provide insights. To use these insights and trends to shape service delivery and share information with partners.

• With support from the Team Leader and oversight from the Service Manager, produce monthly and quarterly reports as required by funders and to inform leaders of the operational performance of the organisation.

QUALIFICATIONS

Essential:

Relevant level 3 or 4 qualification in health & wellbeing, youth provision or similar or demonstrable equivalent experience

Desirable:

A degree-level qualification in social work, youth work, social science, education or another relevant field
Qualifications in counselling and/or mental health first aid for young people

KNOWLEDGE

Essential

• A thorough knowledge and understanding of the physical, social and emotional developmental needs of young people • Understanding of the issues faced by young people living in inner city areas • An awareness of child protection and safeguarding issues and knowledge of current best practice within the youth work sector • Knowledge of Mental Health systems and processes and the function of statutory services such as CAMHS • Knowledge of the specific needs of young people who self harm • A knowledge of best practice in case recording

Desirable

• Knowledge of capacity and consent issues including Gillick competence • Knowledge of solution-focused brief therapy tools or a similar counselling methodology. • Knowledge of psycho-education tools appropriate to share with children and young people who also may be neurodivergent • Knowledge of health inequalities and how these can affect different groups/individuals

EXPERIENCE

Essential

Significant professional experience of working with vulnerable young people in a range of activities and settings • Experience working with young people in a health and well-being context, especially with young people experiencing mental health challenges • Experience of working within a multidisciplinary team • Experience of leading and managing a project to enable growth and continuity • Experience in developing and maintaining excellent relationships with partner organisations • Experience in planning and delivering training

Desirable

• Experience of working in a London borough • Experience in leading, managing, supporting, and motivating a team in their work • Experiencing of developing a project’s processes, procedures, and policies • Experience of monitoring and evaluation systems to measure programme impact

SKILLS & ABILITIES

Essential

• Resilient and reflective • Well-developed verbal and written communication skills and an ability to interact young people on a one-to-one basis within a range of contexts • Ability to plan and manage own workload • Accurate data entry and record keeping and monitoring processes Ability to use up-to[1]date IT systems • Able to analyse and evaluate information and provide effective management oversight of high-risk complex cases. • Able to oversee cases using an electronic database

Desirable

• Leadership and management skills to enable the team to have a clear sense of direction, feel motivated and have a clear understanding of how their own roles contribute to and enhance the work of the organisation • Able to provide supervision, guidance, and support to youth work teams, particularly around task allocation, setting priorities and personal development
 

OTHER

Share Catch22 values
Awareness of and commitment to Equality & Diversity
Willing to travel and work flexibly
Desire to develop and undertake training as required
● Enthusiasm for Redthread’s work
● Approachable, self-motivated and committed to continuous personal development
● A commitment to and understanding of equal opportunities as they apply to all aspects of Redthread’s work

Additional information

Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more.

When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. 

Contract: Permanent

Hours & work pattern: 37 hours per week, with regular evening and weekend shifts required. Evening shifts cover the hours of 1pm to 9:00 pm 

Salary: £32,917.50 per annum

Location: King’s College Hospital, Denmark Hill, London. With regular travel to other Redthread sites and offices when required.

Screening: Successful admission to post subject to enhanced DBS check and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do.

To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position.

Closing date: Thursday 19th February at 5pm

Interviews will be held in week commencing 2nd March

AI generated applications are not acceptable and could lead to a disqualification of your current and future applications across Catch22 jobs. In order to ensure that applications are fair, genuine, and representative of the candidate applying, our teams may use a number of tools to identify occurrences where candidates have not given an honest response during the application process. 

Catch22’s Commitment to Ban the Box

Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. 

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See the benefits of working for Catch22 here.

See the benefits of working for Catch22 here.

Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised.

At Catch22 we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. Diversity and Inclusion is part of what we do every day, working to deliver our vision to build a strong society where everyone has good people around them, a purpose, and a good place to live.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.

Please note, we will conduct an online search as part of our due dilligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. 

We know that 91% of people affected by a brain tumour will have experienced a negative impact to their emotional well-being; often exacerbated by cognitive issues, personality changes, long term side effects and reduced prognosis. We’re looking for someone who is passionate about talking to those affected by a brain tumour diagnosis and supporting them through our different channels, including phone line, live chat and email.

In this role, you will work across both our Counselling Service and Adults support team, helping us provide a seamless, joined up experience for our service users. You’ll provide empathetic, practical support directly to individuals, whilst also supporting the day to day running of our free counselling service - overseeing referrals, supporting assessments and helping ensure each element of the service meets our standards and the needs of the community. By bridging both teams, you will play a key role in making sure people receive the right emotional and practical support at the right time, no matter how they reach us.

WHO WE'RE LOOKING FOR:

Someone who can support a wide range of people – from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour.

You will be empathetic and professional, with experience of working in a busy admin or service delivery role. The ideal candidate would also have a strong understanding of counselling principles and practice and would be able to confidently explain our different support services to service users. We are looking for someone with excellent IT and telephone skills and the ability to learn and use various databases is essential.

KEY ACCOUNTABILITIES:

• Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through channels including phone, email and live chat.

• Offer enhanced follow up support for individuals who may benefit from counselling, helping them explore their needs and acting as key link between the helpline and counselling service.

• Provide administrate support for our counselling team, including managing a busy diary to ensure effective and high-quality service delivery.

• Complete counselling assessments to identify needs, risks and appropriate support options for anyone who has referred into the service

• Maintain appropriate and accurate records on our service system and CRM database, as required to evidence the impact and reach of our support services

• Support a team of volunteer assessors and helpline triage volunteers to ensure they receive the help and guidance they need to deliver their role.

• Provide accurate, up-to-date information based on current research, clinical guidance and treatments, conducting your own research and adapting communication to each person, while sharing key insights with the team.

• Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps.

• Develop and review website information related to counselling, mental health and emotional support, ensuring information is accurate and accessible.

• Work to promote the service across all areas of charity and within the wider community

• Identify, manage and escalate safeguarding concerns in line with The Charity guidelines.

• Commit to confidentiality, in line with the service and organisational policy

• Support the Counselling Manager to deliver the counselling service to meet its strategic aims

This is a brand new leadership role at a pivotal moment for the Greyhound Trust.

We’re creating a new team, with a new remit, to take on a new challenge: driving our work across brand, income generation, marketing, communications and engagement so that more greyhounds can be supported, homed and championed.

As Head of Marketing, Communications and Income Generation, you’ll build and lead a compact, hands-on, multi-disciplinary team, bringing together specialist skills and embedding genuinely integrated, collaborative ways of working. This role will suit someone who enjoys shaping teams as much as shaping strategy — and who is excited by the opportunity to create something from the ground up.

Reporting directly to the Chief Executive, you’ll be a key member of the senior management team, contributing to the organisation’s strategic development, long-term planning and operational effectiveness. You’ll work as part of a highly motivated, close-knit leadership group based at the National Greyhound Centre in Horley, Surrey, where collaboration, mutual support and shared accountability really matter.

Alongside leading the Trust’s brand, marketing and income generation activity, you will also develop and manage our wholly owned trading subsidiary, Greyhound Events Ltd — ensuring it grows sustainably and plays a meaningful role in both income generation and supporter engagement. You’ll see events not just as fundraisers, but as powerful opportunities to build relationships, tell our story and bring new audiences closer to our cause.

You’ll be responsible for creating and delivering an integrated brand, marketing and income generation strategy, grounded in audience insight and sector best practice, and flexible enough to evolve as we grow. From individual giving and digital campaigns to partnerships, events and retail, you’ll oversee a diverse income portfolio while ensuring supporters and volunteers have a consistently positive experience with the Greyhound Trust.

This is a role for a leader who combines strategic vision with practical delivery, and who leads with empathy, creativity and determination. You’ll support colleagues and volunteers across the organisation, champion high standards, and help ensure that everything we do reflects our values — committed, compassionate and determined — always doing what is best for every greyhound.

We are excited to hear from you if you bring experience, energy and a commitment to our casue.

Please see the full JD / Job pack below.

The Woodland Trust is looking for a Business Applications Analyst to help us ensure optimal performance, continuous improvements, system administration and integration of organisations business applications with a strong focus on CRM (MS Dynamics 365).

The Role: 
•    You’ll manage system configurations and customisations to ensure secure and efficient application use.
•    You’ll provide first and second-level support to end users resolving application-related issues and deliver documentation to enhance user understanding and define clear administrative processes.
•    You’ll maintain the ticketing system to manage and track user support requests.
•    You’ll oversee the integration of various applications to ensure seamless data flow and process automation by resolving related issues.
•    You’ll perform regular audits, updates and run technical routines (SQL scripts) and monitor applications to maintain and optimise system performance.
•    You’ll identify areas for system enhancements and collaborate with stakeholders to implement changes.
•    You’ll work closely with the Business Applications Manager, vendors and internal IT teams to ensure effective application support and maintenance.
•    You’ll generate reports and insights from business application to support decision making and strategic planning.
•    This role includes a mix of working from home and at our main office in Grantham, Lincolnshire. Visits to Grantham would be required no more than once a month on average.

The Candidate: 
•    You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count.
We are looking for candidates who have the following:
•    Experience supporting and optimising business applications and integrations within a complex organisational environment.
•    Experience providing first and second-level user support including troubleshooting application issues and delivering training.
•    Understanding of best practices in application monitoring and technical management
•    Experience working with Microsoft Dynamics 365, Power Apps, Power Automation and other tools within the Microsoft Power Platform.
•    Knowledge of how to leverage strong verbal, visual and written communication. With the ability to collaborate and communicate effectively with vendors and internal and external stakeholders.
•    Qualified in SQL and data analysis.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:
•    Enhanced Employer Pension
•    Life Assurance
•    Flexible & Hybrid Working Options
•    Generous Annual Leave - 25 days + bank holidays (pro rata for part time) 
•    Buy and Sell Annual Leave
•    Enhanced Parental Pay
•    Employee Assistance Programme

About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees. 
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application. 

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, we do not ask for your CV at application stage. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role. 

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools. 

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

1st stage telephone screening calls will take place on 3rd March 2026.

2nd stage interviews will be held via Microsoft Teams on 12th March 2026

Director of Fundraising
Salary: £70,000 to £75,000 per annum
Location: Hybrid – London EC1Y/Home

Join MQ and help transform mental health research.

At MQ, we champion and fund world-class research to transform the lives of everyone affected by a mental health condition. We strive to create a world where mental illness is better understood, diagnosed, treated and, hopefully someday, prevented. We believe research is the first step towards making that a reality.

We connect scientists with supporters, people with lived experience of mental health illnesses, policymakers, and practitioners, so together we can strive to understand mental health, improve treatments and prevent mental illnesses.

Supported by our world-class Science Council, MQ funds research globally and works in partnership with leading organisations in the field including Wellcome Trust, the Mental Health Mission, DATAMIND, University of Oxford, Glasgow University and Kings College. In the US, we work through our sister charity the MQ Foundation.

What you'll be doing:

The Director of Fundraising is a senior, strategic leadership role responsible for driving significant and sustainable growth in income for MQ, with a target of achieving £10 million annual turnover over the next five years.

As a member of the Executive Leadership Team, the postholder will set and deliver an ambitious, data-led fundraising strategy across philanthropy, trusts and foundations, partnerships and other income streams. They will personally steward high-value relationships while building a high-performing, commercially minded fundraising function capable of supporting MQ’s long-term mission.

Key Responsibilities:

Fundraising Strategy & Income Growth

• Develop and deliver MQ’s overall fundraising and income generation strategy, aligned to organisational priorities
• Set clear income targets and KPIs across all fundraising streams
• Personally lead and secure six- and seven-figure gifts, grants and contracts
• Build and maintain strong, long-term relationships with major donors, funders and partners
• Ensure excellent stewardship, reporting and donor experience across all income streams

Pipeline, Performance & Data Oversight

• Provide strategic oversight of the fundraising pipeline, ensuring a healthy balance of prospecting, cultivation, solicitation and stewardship
• Use data, insight and CRM reporting to track performance, forecast income and manage risk
• Identify income concentration risks and develop mitigation strategies
• Drive continuous improvement in fundraising processes, systems and ways of working

Financial Management & Reporting

• Own the Fundraising budget, including income forecasting, expenditure control and cost-of-fundraising oversight
• Work closely with the Finance team to ensure accurate income phasing, reporting and financial planning
• Produce regular reports for the CEO, Executive Team and Board on income performance, pipeline health and risks
• Ensure all funding is managed in line with grant conditions, donor expectations and regulatory requirements

Leadership & Team Development

• Provide strategic leadership and line management to the team
• Build, develop and retain a high-performing, motivated fundraising team
• Foster a collaborative, ambitious and accountable fundraising culture
• Support succession planning and talent development within the Fundraising function

External Profile, Partnerships & Thought Leadership

• Represent MQ at high-level events, conferences and networking opportunities
• Strengthen MQ’s profile with funders, corporates, policymakers and partners
• Work closely with the Board and Science Council to maximise fundraising and partnership opportunities
• Undertake speaking engagements where appropriate to generate visibility & awareness

Executive Leadership & Governance

• Act as a key member of the Executive Leadership Team, contributing to organisational strategy and decision-making
• Support the CEO with Board engagement, particularly around fundraising strategy and performance
• Ensure fundraising activity complies with all relevant legislation, regulation and best practice
• Uphold MQ’s values, reputation and commitment to ethical fundraising

Person Specification:

We'd love to hear from you, if you have:

• Significant senior leadership experience in fundraising or income generation, ideally within the charity, research or mission-driven sector
• Proven track record of delivering substantial income growth and securing high-value gifts
• Experience leading and developing high-performing fundraising teams
• Strong commercial acumen, including budgeting, forecasting and performance management
• Demonstrable experience of managing complex stakeholder relationships
• Strategic, analytical and data-driven approach to decision-making
• Excellent communication and influencing skills, including at Board and senior stakeholder level
• Strong understanding of the UK research funding or philanthropic landscape
• Clear alignment with MQ’s mission and values

The following is highly desirable

• Knowledge of mental health research and lived-experience-led approaches
• Experience of US philanthropy or international fundraising
• Experience working with Boards, trustees or scientific advisory groups
• Familiarity with modern CRM systems and fundraising analytics

Why Join MQ?

We offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Benefits

• Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
• Holidays: Annual holiday entitlement of 31 days (inc. office closure between Xmas and New Year) plus bank holidays.
• Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
• Virtual GP & Other wellbeing services - Get quick GP appointments and support with cancer and caring responsibilities through our Zurich benefits scheme.
• Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
• Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
• Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
• Pension: MQ makes contributions of 5% and employees make contributions of 3%.
• Life Assurance - Up to 4 x your salary in the event of death in service.
• Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
• Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.

We look forward to hearing from you.

Closing date: 22nd February 2026
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.

No agencies please.

Job Description 

Job Title:Senior Fundraiser 

Directorate:Engagement and Fundraising

Team/Department (if specific):Mass Participation Team, Philanthropy and Partnerships

Date Written/ Amended:30 October 2025

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, we rely on the fundraising support of people across the UK for 90% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible supporter experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity.

The Mass Participation Team (MPT) is an important part of the Philanthropy and Partnerships department within the Engagement and Fundraising directorate. MPT is responsible for attracting new supporters through our mass participation events to maximise fundraised income, and to optimise onward journeys to retain supporters within the NSPCC family. 

 

The Mass Participation Team focuses on three areas of fundraising;

• Third party events – sporting events organised by third party suppliers, where we recruit participants and support them in raising money in aid of the NSPCC. For example, the London Marathon, Cardiff Half Marathon, Ultra Challenge series, skydives, bespoke treks.
• Schools Fundraising – a suite of fundraising products tailored to schools across all educational settings, including Number Day, the Kindness Challenge and Classmaster.
• DIY fundraising – supporters who choose to organise their own fundraising event or activity. Whether they take part with family or friends, at work or at school, we support them through stewardship and fundraising materials to help them reach their fundraising goals.

Job purpose

The role of the Senior Fundraiser is to project manage a number of fundraising activities within DIY fundraising and Schools Fundraising areas. The role will be responsible for managing DIY fundraising activity – managing acquisition and stewardship for DIY fundraisers, and playing a leading role in reviewing and streamlining user experience across mass, workplace and school audiences. The role will also take on project management of a Schools Fundraising product, managing all aspects of the product throughout its lifecycle. The Senior Fundraiser will be responsible for working as a proactive team member to ensure that the participation levels and net income from activities are maximised.

The key aspects of the role are:

• To play a key role in maximising income for the NSPCC from new and existing supporters through DIY/Schools fundraising activity.

·To project manage fundraising activities for mass audiences, taking responsibility for all aspects including planning and budget management, creative development, marketing and acquisition, stewardship build and evaluation.

·To take a proactive role in identifying and implementing opportunities to improve efficiencies, taking a data-led approach to inform recommendations

·To contribute to the development of new activities and build on existing activities to increase participation, remittance rates and income. 

• Work as part of the Mass Participation Team to deliver the overall department objectives.
• Evaluate the performance of specific activities and to provide financial information as required.
• To work effectively with other departments in Engagement and Fundraising and other functions within the NSPCC to maximise income.

Key relationships - Internal

• Reports to Associate Head – Mass Participation Fundraising
• Close working relationship with Schools Fundraising Manager
• Mass Participation Team colleagues
• Colleagues in Supporter Relationships, Schools Service and Corporate Fundraising teams to develop opportunities, supporters and fundraising initiatives.
• Colleagues within and beyond the Engagement and Fundraising directorate such as Supporter Care, Professional Learning Services, Supporter Relationships, Brand and Content, Marketing and Comms, as necessary to support activity planning and delivery.

Key relationships - External

·Liaises with supporters raising funds for NSPCC

·Works with a range of suppliers who support fundraising relationships and activity, such as JustGiving, Enthuse or our fulfilment house Hallmark.

Main duties and responsibilities

1. To project manage and develop fundraising activities for mass audiences that meet agreed financial and participation targets. 

1. To maximise income by engaging, stewarding and inspiring DIY fundraisers and educational settings using mass communication channels. 

1. To apply data-led insight to understand audience behaviour and campaign performance, translating analysis into practical steps to improve participant experience and maximise income. 

1. To use creative and engaging methods of communication including written and verbal communications in pre-event, event and post event activities, that fit with wider audience journeys as part of our Supporter Centricity programme. 

1. To be responsible for delivering an exceptional supporter experience that surpasses supporters’ expectations.

1. To ensure maximum effectiveness and efficiency of mass participation activities through application of best practice campaign management

1. To research and develop fundraising opportunities in mass participation both by reviewing NSPCC activities and the activities of other charities.

8.To work with staff across the organisation to collaborate on agreed department objectives, including participating in cross-functional projects where required as a representative of the mass participation team 

1. To be the contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.

Responsibilities for all Staff within the Engagement and Fundraising directorate

•A commitment to safeguard and promote the welfare of children and young people

•To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

•To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

•To adhere to all the NSPCC’s service standards, policies and procedures.

•To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

•To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

•To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

•To work in a manner that facilitates and encourages inclusion.

•To be pro-active in identifying ways to improve personal performance and team performance

•To maintain an awareness of own and others’ Health & Safety and comply with the NSPCC’s Health & Safety policy and procedures.

•To take personal responsibility for keeping up-to-date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

•A commitment to safeguard and promote the welfare of children, young people and adults at risk.

•A commitment to safeguard and promote the welfare of children and young people

Person specification

1. ​​Excellent project management skills, with an understanding of dependencies and how to prioritise tasks effectively to meet agreed objectives

1. Highly developed written and verbal communication skills to deliver presentations, ideas and activity updates to a range of audiences in a clear and confident way. 

1. Well-developed ability to build, manage and develop relationships with stakeholders within an organisation and externally, and where necessary, successfully negotiating to achieve desired outcomes.

1. Experience of success in a customer-led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service

5.​Ability to set, manage and report on a budget, keeping within financial limits and taking timely and appropriate action 

1. Well-developed numeracy skills for entering, recording, interpreting, analysing and presenting financial data in clear and accurate format. 

1. Proven ability of demonstrating initiative and creativity to achieve desired outcomes. 

1. Proven ability to analyse and interpret quantitative and qualitative data, translating insight into actionable recommendations

1. Ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities. 

1. ​Experience managing relationships with external agencies and suppliers

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk. 

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance. 

Our principles: 

•Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation. 

•Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

•We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

•Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

•As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

•All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

The RunFree Accelerator (RFA), launched in October 2025, is Global Clubfoot Initiative’s flagship programme to accelerate progress towards the shared vision in our RunFree2030 strategy: that all children with clubfoot will get the treatment they need to walk, play and run free. You will be working with a highly experienced, knowledgeable and motivated team in a friendly and supportive environment

In this role, you will focus on:

· Member Engagement (25%)

o Facilitate member engagement, including onboarding, communication, meeting facilitation, and follow-up.

o Foster relationships, encourage engagement from, and coordinate support for our 60+ member NGO’s globally

o Creating and using systems to measure and report on key member engagement metrics

· RunFree Accelerator Coordination and Support (75%), supporting work on all three of our RFA Areas: Integration, Capacity Building and Knowledge and Evidence. This will involve a variety of tasks day to day, including:

o Support advocacy initiatives by conducting research into key issues and interests and relationship building with organisations and networks  in relevant sectors to advance RunFree2030.

o Report writing, including grant management and reporting

o Support research, data collection and analysis 

o Communications – particularly member-focussed, including meetings, presentations, written documents, emails and other forms of communication

o Support events planning including on-line and in-person symposia, webinars, workshops, and working groups; promote member coordination and engagement

o Assist in organising and distributing resources, toolkits, and guidance documents to members and partners.

o Gain and share insights into our members’ needs and strengths that will contribute to successful programmes

o Collaborate with RFA team for monitoring and evaluation of RFA activities, measuring progress and addressing operational challenges

o Coordinate translation of key resources to major working languages of GCI members; encourage uptake of resources with non-English speaking members

o Prepare agendas, meeting notes, and action item trackers for internal and external meetings.

o Provide administrative support for contracts/contractors, invoices, and other documentation for RFA activities as needed.

o Maintain accurate records of activities, deliverables, and timelines to ensure smooth execution.

o Coordinate communication between stakeholders, ensuring timely updates and responses.

Person specification:

Essential:

• Demonstrated experience of working in a similar context to that of our members in the majority world in Latin America, Africa or Asia.
• Able to understand and anticipate our members’ unique contexts, strengths and challenges
• 3-5 years’ experience of working in global health or development in a programme delivery role
• Strong project management skills with proven experience coordinating activities across a team, keeping team members accountable to timeline and deliverables
• Able to effectively prioritise and deliver on a varied and fast paced workload
• Proven communication skills in different formats and effectively able to communicate with people from a wide variety of background, contexts and cultures
• Proven ability to relate to, engage with, motivate and inspire others to action
• Excellent IT skills in a variety of digital platforms including Microsoft office suite, CRM systems, Canva, Project Management platforms such as Trello
• Excellent written and spoken English
• Attention to detail
• Commitment to the vision and goals of Global Clubfoot Initiative, the RunFree2030 strategy and to delivering these in an inclusive, accessible and equitable manner
• Degree or qualification in a relevant area such as social sciences, policy, international relations, global health or equivalent

Desirable:

• Fluent in French and/or Spanish in addition to English
• Experience of working in training, health and/or advocacy programmes
• Experience of working with programs for children with clubfoot or a similar childhood condition

Job Basis: 4-5 days per week, working remotely with travel within the UK to attend team meetings 4-5 times per year.  Possibility of international travel up to 7-10 days at a time, no more than 2-3 times per year.

We are open to discussions on flexible working arrangements and for the right candidate may consider part time working.  Candidates should be available Monday - Wednesdays for core team hours.

Must have existing right to work in the UK.

Director of Fundraising

 

Location: Hybrid working, with 1-2 days per week in London office - all staff in London office every Tuesday.

Salary: £85-90,000 per annum.

 

Contract: Full-time, permanent

Ovarian Cancer Action, the UK’s leading ovarian cancer research charity, is seeking an ambitious and strategic leader who can drive sustainable income growth and build high‑value partnerships and relationships that can change the lives of thousands of women and their families.  

 

Ovarian cancer hasn’t seen the scientific breakthroughs that some other cancers have, with survival rates that haven’t changed meaningfully in decades. Ovarian Cancer Action is working to address this, with an urgent mission that by 2032 at least half of women in the UK with ovarian cancer live for 10 years. To realise that goal, the charity is carrying out world-class scientific progress in prevention, early detection and treatment, funding more ovarian cancer research than any other gynaecological cancer charity in the UK.

This is an exciting time to be joining the charity, and the Director of Fundraising will play a key role capitalising on the huge potential of the charity’s current work to transform survival of ovarian cancer, including the possibility of a preventative vaccine this decade.

This is a senior leadership position responsible for driving OCA’s fundraising ambition and accelerating income growth, managing the development and delivery of an insight‑driven fundraising strategy and identifying major opportunities across mass fundraising, philanthropy, partnerships and influential networks. The post-holder will be responsible for personally cultivating and securing high‑value relationships with major donors, trusts, foundations and strategic partners, and leading and developing a high-performing fundraising team to secure significant multi‑year gifts and leverage milestone organisational moments to unlock transformational support.

The successful candidate will be a senior fundraising leader with a strong track record of securing significant 5‑ and 6‑figure gifts, partnerships and multi‑year commitments. You’ll bring deep experience managing high‑level philanthropic relationships and a track record of inspiring leadership, building high-performing teams. Strength in CRM systems, data‑driven pipeline management and cross‑organisational collaboration is essential, as is exceptional communication and influencing ability.

On a personal level, you will thrive in a mission‑driven and fast-paced environment, bringing strategic insight and an entrepreneurial, optimistic and solutions‑focused approach to life. You will be energised by opportunity, resilient in the face of challenge, and comfortable testing, learning and innovating. Above all, you’ll be motivated by improving women’s health and committed to aligning fundraising ambition with organisational strategy and research impact.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 2nd March 9.00am.

 

PLEASE NOTE: We will be longlisting applications as soon as we receive them, so please apply early to register your interest. 

We are seeking a values-driven professional for a 12-month role (open to employees or freelancers) to lead income generation that grows our social businesses and deepens our impact on women’s health and wellbeing.

By driving growth across our women’s-only gym and studio, café, and meeting spaces, you’ll help create more opportunities for women to thrive and support our goal of achieving long-term financial sustainability by 2029.

Job title Head of Income Generation

Salary £60,000

Reports to  CEO

Time commitment: 3 days a week (21 hours)

Start date: As soon as possible

Contract type - 12 months 

Applicants must have the right to work in the UK. 

We would consider a freelance contract 

Location  - London Bridge

About the organisation:

Our vision is a society where equity is the norm, where all women’s voices are heard, and where their health and wellbeing rights are respected and met.

Our mission is to create kind spaces where, as women, we focus on our health and wellbeing, support each other and challenge injustice

Strategic objective goals:

Together as women:

We create kind, nurturing spaces where we connect and improve our health and wellbeing

We create bespoke opportunities where we improve our understanding of ourselves and support each other through life’s big changes

We support each other to build confidence in our voice, use it to transform our lives and challenge the injustices we experience

The Bridge is a women’s health and wellbeing charity based in Southwark, one of London’s most diverse yet disadvantaged boroughs. Founded over 90 years ago, our purpose is to create spaces where women of all ages and backgrounds can connect, improve their health, and build resilience.

Our building brings everything under one roof: a women-only gym, a welcoming café, a range of wellbeing programmes covering all aspects of women’s lives, and specialist support groups for all sections of the community. Together these services offer accessible, affordable opportunities to look after both body and mind, while tackling social isolation and inequality.

We work together with communities who often feel left behind, offering a friendly, accessible place to turn to whatever their individual needs or circumstances. Over the decades, The Bridge has been a constant in people’s lives, even as the area around us has faced both growth and hardship.

About the role 

The Head of Income Generation will play a pivotal role in strengthening the financial sustainability and social impact of our organisation. This 12-month position—open to both employees and consultants—will lead the development and implementation of a comprehensive income generation strategy across our three social businesses: our women’s-only gym and studio, our community café, and our meeting room hire service.

Working closely with the leadership team, the postholder will identify new income opportunities, enhance the visibility and market reach of our social enterprises, and ensure that all business activity aligns with our mission to improve women’s health and wellbeing.

This role is both strategic and hands-on—ideal for a results-driven professional who combines commercial acumen with a deep commitment to social purpose. By driving growth in our social businesses and expanding our audience reach, the Head of Income Generation will directly contribute to closing our organisational deficit by 2029 and amplifying our social impact

Our social businesses:

The Gym – Movement, Confidence, and Connection

Our women-only gym provides a safe and empowering environment for over 600 women to move, learn, and thrive. Led by trauma-informed trainers with expertise in women’s health, it offers 29 weekly classes that prioritise confidence, joy, and holistic wellbeing rather than weight loss. The gym embodies our commitment to preventative health and creates an inclusive community where women of all ages and backgrounds can focus on their strength, resilience, and self-care. As a cornerstone of our trading model, it sustains our mission while directly advancing it.

The gym has seen significant growth in both membership and the breadth of its offer, establishing itself as a trusted and empowering space for women’s health and wellbeing. With excellent member retention rates and a strong reputation for inclusivity, safety, and quality, the gym is now well positioned for its next stage of development. We see substantial potential to expand its reach, increase profitability, and deepen its social impact by engaging more women from our local and wider communities. A key focus will be on leveraging our existing member community to support peer recruitment and referral, strengthening the sense of belonging while driving sustainable growth. This next phase will build on the gym’s solid foundations to enhance both its commercial success and its contribution to The Bridge’s mission

The Café – Nourishing Food, Nurturing Community

Our café is the social heart of The Bridge — a welcoming, accessible, and inclusive space where everyone can connect, share, and feel at home. Serving seasonal, plant-based meals prepared in-house, the café champions women-led enterprises and affordable, healthy food. It hosts many of our wellbeing and creative programmes, and through initiatives like the Pay-What-You-Can Supper Club, supports emerging women chefs and builds everyday acts of care and solidarity. The café has the opportunity to not only advances our mission of improving women’s health and wellbeing but also generates vital trading income and partnership opportunities. 

While it currently operates at a deficit, it plays a vital role in advancing our wellbeing and community objectives. We are now focused on realising its full commercial potential. A feasibility study is underway to explore a range of operational and business models that will transition the café into a sustainable, profit-making enterprise. Plans include expanding income-generating opportunities through hosting more events, developing an external catering offer, and maximising use of the space for private hire and functions during weekends. This work will ensure the café continues to embody our values while contributing significantly to the financial sustainability of The Bridge

Room Hire – Spaces that Enable Collaboration and Impact

Our professional meeting and event spaces are used by charities, community groups, and corporate partners for workshops, training, and strategic planning. With over 500 bookings a year and a 89% return rate, these rooms are known for their quality, warmth, and service. The income they generate supports our wider mission, while also acting as a catalyst for new partnerships and collaborations. 

We now aim to build on this success by increasing utilisation on our most popular days (Tuesday to Thursday) and attracting new clients to fill capacity on Mondays, Fridays, evenings, and weekends. Plans include developing loyalty packages for regular clients and introducing new offers such as team wellbeing days that align with our health and wellbeing ethos. This approach will not only maximise income potential but also strengthen The Bridge’s role as a space where organisations connect, collaborate, and thrive.

Key responsibilities: 

1. Income Generation Strategy

· Develop and implement a comprehensive income generation strategy for our social businesses (women’s-only gym and studio, café, and meeting room hire).

· Identify and pursue new revenue opportunities while aligning with the organisation’s mission and values.

· Monitor financial performance and make recommendations to meet growth and sustainability targets. 

· Monitor return on investment of additional marketing spend

· Budget setting and management of cafe, gym and marketing budgets 

· Support the development of medium-term (3-5 year) income generation roadmap to support sustainability, recommending organisational changes and scalable models beyond the 12 months.

2. Business Development and Partnerships

· Together with the CEO, build and maintain relationships with local businesses, community organisations, and stakeholders to drive collaboration and income growth.

· Explore new partnership opportunities that enhance both revenue and social impact.

5. Line and Task Management

· Provide leadership, guidance, and performance management for 1 or 2 managers

· Task manage the Head of Operations, who oversees room hire services, ensuring alignment with income generation and marketing priorities.

6. Performance Monitoring and Reporting

· Set measurable targets for income generation and and track progress regularly.

· Implement a CRM and/or data-dashboard system to track customer/member acquisition, retention, income per stream, marketing campaign performance, and present monthly/quarterly reports to CEO and Board.

· Report to the leadership team on performance, insights, and opportunities for improvement.

7. Values-Driven Leadership

· Embed the organisation’s mission and values into all business and marketing activities.

· Serve as a member of the Senior Leadership Team, contributing to organisational strategy, decision-making, and long-term planning.

Person Specification 

Qualifications

· Relevant degree or professional qualification in business, social enterprise, or a related field.

· Professional development in leadership or business management is desirable.

Experience

· Proven experience of running or scaling a trading/social enterprise business (profit and loss accountability, membership acquisition/retention, pricing strategy, customer marketing). Ideally, specifically in at least one of the key areas of the business. 

· Demonstrated track record of successfully managing multiple business streams or revenue-generating projects. 

· Demonstrable ability to build, develop and lead a multi-disciplinary team (across café, gym, marketing/social media) and foster a culture of innovation and continuous improvement.

· Experience in developing partnerships and networks with other businesses and organisation that generate revenue and social impact.

Skills and Competencies

· Strong strategic thinking and planning skills with the ability to translate strategy into actionable plans.

· Excellent leadership, team management, and people development skills.

· Excellent interpersonal and influencing skills – able to engage with senior stakeholders (local businesses, funders, community organisations), and act as an ambassador for the organisation.

· Commercial acumen with strong analytical skills to monitor performance and make data-driven decisions.

· Ability to balance financial objectives with social mission, embedding values in all activities.

· Proficiency in digital marketing, CRM systems, and business reporting tools.

Personal Attributes

· Values-driven, with a genuine commitment to women’s health, wellbeing, and social impact.

· Creative, proactive, and results-oriented, with the ability to identify and pursue new opportunities.

· Collaborative and adaptable, able to work across teams and contribute to senior leadership decision-making.

· Resilient and solutions-focused, able to navigate challenges and achieve targets in a fast-moving environment

Senior Product Officer
Salary: £34,582 – £36,120, plus £3,366 London weighting or £500 Home Working Allowance (as applicable)
Location: Hybrid (London office) or remote within the UK
Contract: Permanent

Help shape fundraising products that change lives
We are looking for a highly skilled and thoughtful Senior Product Officer to play a key role in developing, delivering and improving a wide portfolio of fundraising products. This is an exciting opportunity to influence how supporters engage, contribute and connect, while working within a supportive team focused on meaningful impact and continuous improvement.

Sitting within the Engagement and Fundraising directorate, you will support and lead on the development and fulfilment of new and existing fundraising products—from regular giving and lotteries to digital propositions and innovative new ideas. You’ll work with colleagues across multiple teams, external suppliers, volunteers and supporters, ensuring every product is developed to the highest standard and contributes to long-term fundraising goals.

This is a role for someone who thrives on variety, enjoys solving problems creatively, and brings confidence in managing data, stakeholder relationships and product development. You’ll join a mission-driven team committed to inclusion, flexibility and ensuring every supporter has a great experience.

What you’ll do

• Lead or support the development, innovation and delivery of fundraising products
• Manage the fulfilment and end-to-end delivery of products across the organisation
• Create and maintain product performance reports and financial models
• Contribute to product development roadmaps, business cases and strategic papers
• Work with suppliers, external partners and internal teams to ensure high-quality delivery
• Provide insight through research on sector trends and comparable organisations
• Support budget management, including raising purchase orders and processing invoices
• Promote best practice and share specialist knowledge across teams
• Work cross-functionally to maximise fundraising outcomes
• Support campaigns that promote products to new and existing supporters

What you’ll bring

• Highly developed written and verbal communication skills, with the ability to explain complex ideas clearly and persuasively
• Confidence presenting updates, ideas and pitches to a range of audiences
• Ability to analyse, interpret and communicate numerical and financial data
• Strong time management skills, with experience managing competing deadlines
• Proven ability to build and maintain positive relationships with internal and external stakeholders
• Creative and innovative problem-solving skills
• Experience in a customer-focused environment such as fundraising, sales or marketing
• Proficiency in Windows-based software including word processing, spreadsheets and email
• A commitment to high-quality service delivery and a flexible, collaborative approach

What we offer

• Salary: £34,582 – £36,120
• Plus either:£3,366 London weighting (for hybrid London workers), or £500 Home Working Allowance (for remote workers)
• Flexible hybrid or fully remote working options within the UK

Our commitment to inclusion
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

After a successful Inspiring Minds Campaign that raised £50m over a 10-year period and achieved the goal of providing bursaries to 1 in 4 pupils, the Latymer Foundation is now entering a new strategic period. A new three-year strategy will sustain and grow bursary provision, driving us towards the goal of achieving needs-blind admissions, whilst positioning Latymer as the independent school that sets the global standard for access, inclusion and opportunity.

Within this context, the Head of Philanthropy will play a vital role in securing the financial resources that sustain Latymer’s sector-leading bursary programme, ensuring that talent, not financial circumstance, determines access to a life-changing Latymer education.

The Head of Philanthropy role will have a strong personal focus on major gifts fundraising, whilst overseeing all philanthropic income streams — Major Gifts, Regular Giving and Legacies.

Salary circa £75,000 per annum, dependent on experience.

To apply and find out more about the school and our attractive staff benefits package, please visit our dedicated recruitment website via the Apply button.

Closing date: 9.00 am on Monday, 23rd February 2026.

Interviews 1st Round (Virtual) – Tuesday 3rd & Wednesday 4th March 2026.

Interviews 2nd Round (In-person at Latymer Upper School) – Wednesday 11th March 2026.

Diversity – The School is fully committed to the principles of equal opportunity, diversity and inclusion. We have an established and representative staff Equality and Diversity Board to help drive forward positive change. A further Equality and Diversity Committee has recently been formed from our student population.

We are committed to attracting and retaining the very best staff, ensuring that our staff body reflects the diversity of our students and local community. Acknowledging a lack of ethnic diversity within our Support Staff community, we particularly encourage applications from Black, Asian and Minority Ethnic candidates for this role. All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010; however, the School may employ positive action where diverse candidates can demonstrate their ability to perform the role equally well.

The School is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to an enhanced DBS, online checks and receipt of two satisfactory references.

As an interim Supervising Solicitor in Public Law, you will supervise and carry out CPAG’s public law legal aid cases, to benefit families and children in poverty. You will play an active role in managing CPAG’s legal practice and conduct high-profile public law litigation. 

We are looking for someone who is passionate about using the law to advocate for the rights of, and directly improve the lives of, families in poverty. The ideal candidate will be a solicitor (E&W qualified) with experience of conducting public law litigation and legal aid (publicly funded) work. You will be able to supervise the casework of colleagues, such as CPAG’s junior or trainee solicitor(s) and welfare benefit advisers. You may have experience of working with clients in vulnerable situations or with additional needs, for example, survivors of domestic abuse, refugees, disabled people or children and young people.

We welcome applications from individuals with the skills and experience outlined and we can be flexible about working arrangements. We operate a hybrid working system and would be happy to discuss any flexibilities required. CPAG is committed to equity, diversity and inclusion which you can read more about in the job pack. 

We welcome applications on a secondment basis.

For more information about this post and to apply download the Supervising Solicitor - Public Law (Interim)

Senior Marketing Officer - Supporter Activation 

Contract type: Permanent / Full Time – 35 hours per week 

Location: London, UK 
UK hybrid working – a minimum of 40% of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person. 

Travel: UK and potential international travel. Will be required to liaise with internal stakeholders outside of the UK, in varying time zones.

 
Salary:£39,358 - £41,325 per year with excellent benefits 
 

Change starts with water. Change starts with you. 

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future. 

About WaterAid 

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen. 

About the team 

The Activation team sits within the Supporter Marketing team which plays a key role in our successful and innovative fundraising programme. The team is vital to the long-term income growth of the organisation; recruiting new individual givers and increasing the engagement of existing supporters through an audience led communication programme of diverse channels and products. 

About the role 

In this Senior Marketing Officer role with the Activation Team, you will be responsible for the management and delivery of the Press Inserts and Door Drop campaigns. You will be supporting the Senior Marketing Manager and taking direct responsibility in the exploration and delivery of new campaigns, projects and channels. The role will also include support in the delivery of the DRTV and Brand programmes as well as supporting with ad hoc team requirements.

It’s an exciting time to join as we look to new and exciting ways to tell our story so you’ll be working with a range of internal and external teams to drive the programme forward. 

In this role, you will: 

1. Work closely with multiple internal and external teams, creative and media agencies and printers. Manage key agency relationships, including liaising with account managers to deliver campaigns and projects. 
2. Be responsible for developing the strategy, analysis and reporting of ongoing Press Insert and Door Drop campaigns. 
3. Work with the Insight Team and creative agencies to manage and deliver audience focussed communications. 
4. Support the Senior Marketing Manager (Supporter Activation) to prepare annual plans and budgets and manage monthly cost monitoring and invoice processing. 
5. Collaborate with relevant colleagues in other departments to identify and implement new cross-working opportunities 
6. Champion WaterAid’s commitment to equity, inclusion and safeguarding. 

Requirements

To be successful, you will need:

• Proven experience in a successful direct marketing, fundraising, supporter activation and/or supporter engagement and/or customer marketing role
• Experience working in a project managing role, in particular leading or supporting on the delivery of complex campaigns with multiple stakeholders 
• Ability to work flexibly and independently, to manage varying competing priorities and meet strict deadlines with often changing priorities

Although not essential, we’d prefer you to have:

• Experience of project managing direct marketing campaigns from start to finish across a range of channels, including print, telemarketing and digital. 
• Experience of presenting to and project managing internal and external stakeholders.
• Experience of working in the voluntary/fundraising sector
• Experience of working in a fast-paced environment and being able to work to short deadlines

Closing date: Applications close at 12:00 PM UK time on 17th February 2026. Interviews are expected to take place week commencing 23 February 2026.

How to apply: Click Apply to upload your CV and cover letter.

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Preemployment screening: To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check. 

Benefits

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!