Customer journey manager jobs

Are you passionate about marketing and fundraising? If so, we are looking for a marketing expert to help us plan, deliver and optimise the marketing to our most loyal supporters – focusing on Legacy audiences. This role will be instrumental to helping the ongoing success & continued evolution of the marketing and digital tactics for these audiences. 

This Marketing Officer position at Brooke is a pivotal role within the Legacy & Community Engagement team. Legacies are Brooke’s largest single source of voluntary income and fund over half of our international animal welfare work. And it is one of our key fundraising priorities and an integral part of our 5yr fundraising strategy.

Within this role you will help deliver an exciting portfolio of integrated, multi-channel and supporter-centric campaigns that involves all elements of the marketing mix as well as a range of diverse stewardship activities. We are looking for a highly organised individual with great communication skills who will help deliver a range of marketing campaigns and stewardship activity which will acquire new supporters, convert existing Brooke supporters and steward known supporters, with the ultimate goal of increasing the number of supporters who include a gift to Brooke in their Will.

About you
This is a varied role which requires a solid foundation in integrated marketing & stewardship delivery.

We are an ambitious international animal welfare charity and in order to thrive, you will need to be independent, well organised, hands-on, unflappable, creative, analytical, data-driven, focused on results, demonstrate attention to detail and be able to prioritise your work.

This is an exciting opportunity for someone with stewardship & marketing experience who also has a flair for building relationships with a diverse range of internal and external stakeholders. Being a good team player is key to working collaboratively as part of the Legacy and Community Engagement team and wider Fundraising Directorate.

You will have excellent written and verbal communication skills. And you will have excellent organisation skills and the ability to prioritise work effectively to meet targets and deadlines.  You will have a proactive approach and be willing to travel or work unsocial hours on occasion.

You will be joining a friendly and passionate Legacy and Community Engagement team at a really exciting time for Brooke.

If you are interested in the role and meet the criteria, we will look forward to hearing from you.

At Brooke, we celebrate diversity and the creative new ideas it brings. We actively encourage applications from all backgrounds, in particular global majority candidates, candidates from a social mobility background, disabled and neuro-diverse candidates, and candidates under 25 as these groups are currently under-represented at Brooke.

We are aware that studies have shown that women and global majority candidates are less likely to apply for a role if they feel they do not meet the full criteria of the job description. If you feel you meet the majority of the criteria, we would love to hear from you.

We offer a variety of flexible working options to best support our staff and to ensure our working practices are as inclusive as possible.

We will be holding first-round interviews w/c 19th May 2025

Join Our Team as Head of Finance

Are you a qualified accountant with a passion for making a difference? Do you have a knack for financial analysis and strategic development? If so, we have an exciting opportunity for you!

About Us:
We are a dynamic organisation dedicated to supporting community projects, retail initiatives, and national fundraising efforts. Our mission is to create a positive impact through strategic financial management and exceptional customer service. We are always on the lookout for talented individuals who are passionate about bringing their skills to advance our work tackling poverty in all its forms. This is a great opportunity to work for a flexible employer committed to its staff. The St Vincent de Paul Society is accredited IIP at Silver level and is proud to be a Living Wage Employer.

Working Hours: You will be contracted to 37.5 hours per week, Mondays to Fridays
Location: St Vincent’s Store, Allenby House, Rees Way, Bradford, BD3 0DZ. There is the potential for hybrid working.
Contract: Permanent
Salary: Up to £55,000 per annum
Requirements: This role is subject to 2 satisfactory references

Benefits Package:

• 33 days holiday (pro rata) per year inclusive of bank holidays, increasing to 38 days (pro rata) with service
• Employee assistance programme
• Retail discounts
• An extra day off on your birthday
• Buy/sell holiday scheme
• Cycle to work scheme
• Free will writing
• 1x annual salary death in service benefit
• And lots more

Key Responsibilities:

• Strategic Financial Management: Oversee financial transactions for various projects, including retail, trading, and community support.
• Year-End Accounts: Lead the production and reporting of consolidated year-end accounts, ensuring compliance with legal obligations.
• Business Partnering: Collaborate with managers, budget holders, and the Director of Finance to provide financial insights and support.
• Internal Audits: Conduct internal audits and monitor financial activities to identify and report irregularities.
• Taxation and Compliance: Ensure VAT compliance, oversee Gift Aid schemes, and manage annual tax computations and returns.
• Payroll Oversight: Review monthly payrolls and ensure accurate processing.
• Fundraising Support: Partner with the Fundraising and Communications team to oversee financial aspects of fundraising initiatives.
• Financial Reporting: Prepare accurate, timely management information and provide strategic insights for decision-making.
• Support and Cover: Assist in the overall management of the finance function, helping to embed a high-performance culture. Provide support and cover for the Director of Finance as required.

Person Specification:

• Qualifications: CCAB recognised qualified accountant.
• Experience: Minimum 5 years in senior finance roles, with experience in complex organisational structures and the charity, voluntary, or retail sectors. Experience liaising with auditors, business advisers, and board members.

Skills:

• Advanced IT and data manipulation skills, particularly in Excel (SUMIFS, VLOOKUPS, Pivot Tables).
• Impeccable attention to detail and dedication to accuracy.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Ability to work independently and manage multiple tasks effectively.
• Good organisational skills, including the ability to prioritise and allocate tasks to ensure deadlines are met.

Why Join Us?

• Impactful Work: Contribute to meaningful projects that make a difference in the community.
• Professional Growth: Opportunities for training, development, and career advancement.
• Collaborative Environment: Work with a supportive team of professionals dedicated to excellence.

If you are a proactive, detail-oriented financial expert looking to take the next step in your career, we would love to hear from you!

How to apply: If you have the relevant skills and experience to fulfil this role successfully, please click apply. If you require any adjustments throughout your journey with us, please let us know.

Closing date: 15th May 2025
Interviews: 20th May 2025

Whilst we ask that staff have a connection to Christian values, religion is not considered in recruitment as we value people of all faiths or none.

Previous candidates need not apply. Unfortunately, if you have not received a response within four weeks of your application, you have not been successful on this occasion. We encourage early applications as we may close the listing early once sufficient applicants have been received.

The St Vincent de Paul Society (SVP) was established in England and Wales in 1844 and is part of a large and thriving Christian voluntary movement dedicated to tackling poverty in all its forms by providing practical assistance to people in need in 153 countries. Our core value is one of service and we treat each person as a unique individual deserving of dignity and respect. Person-to-person contact is therefore at the heart of our work and spending time with people is our greatest gift. We offer non-judgemental support to anyone in need, regardless of faith, race, gender, sexual orientation, background, or circumstances.

Location: Luton / Hybrid (2-3 days on-site per week)
Salary: £50,868 (H1), rising to £52,140 (H2) subject to performance criteria
Full-time | Permanent

Harris Hill is delighted to be partnering once again with Keech Hospice Care in the search for a dynamic and experienced Head of Public Giving.

This is an exciting and strategic leadership opportunity at a time of transformation and investment in Keech's fundraising. Reporting to the Associate Director of Supporter Engagement, the new Head of Public Giving will lead a passionate growing team focused on community fundraising, events and engagement, with a clear mission to acquire, retain and inspire supporters through powerful, data-led journeys.

As the Head of Public Giving, you'll manage three direct reports and lead a wider team of eleven. You'll be responsible for a gross income budget of over £750,000 and for delivering impactful, integrated strategies that grow supporter engagement, drive income, and embrace innovation-particularly through digital and automation. This is a key leadership role, responsible not only for income generation but for shaping the supporter experience across a range of touchpoints, ensuring the long-term sustainability of public giving programmes.

You'll work closely with senior leadership and cross-functional teams-including Head of Personal Giving, Marketing & Communications, Quality & Data, and the wider Fundraising directorate-to ensure the successful implementation of the new fundraising strategy and continued alignment with Keech's mission and values.

Key Responsibilities:

• Develop and deliver the Public Giving operational plan in line with the overall fundraising strategy to achieve sustainable income growth.
• Lead and inspire a high-performing team of specialists across events, community fundraising and supporter engagement.
• Create and implement integrated supporter journeys and acquisition strategies using digital tools, automation and data insights to maximise donor lifetime value.
• Oversee the planning and delivery of public fundraising events and campaigns that are engaging, innovative and high-impact.
• Use CRM systems and automation tools to drive supporter insight, campaign effectiveness, and fundraising performance.
• Lead on budget planning, reporting, forecasting and performance tracking, ensuring income and expenditure are optimised.
• Collaborate across departments to ensure seamless integration of marketing, communications, and data strategies within fundraising.
• Stay ahead of trends in mass market fundraising, digital engagement and supporter experience, embedding a culture of continuous improvement and innovation.

Requirements:

• Significant experience in a similar fundraising leadership role, with a proven record in mass market or public fundraising, including community and events.
• Experience leading high-performing teams, driving income growth and supporter engagement through insight-driven strategies.
• Excellent knowledge of digital fundraising, CRM optimisation and marketing automation, with strong data analysis and budget management skills.
• A strategic thinker and hands-on leader, capable of managing complex projects, motivating teams and engaging a wide range of internal and external stakeholders.
• Passionate about the mission of Keech Hospice and committed to values-led, inclusive leadership.

This is a fantastic opportunity for a creative, strategic and people-focused leader to make a tangible difference for children, adults and families living with life-limiting conditions across Bedfordshire, Hertfordshire and Milton Keynes.

Application Process:

• Deadline: Tuesday 27th May, 9am
• First interviews: 5th or 6th June
• Second interviews: Monday 16th June

For a full job description and details on how to apply, please contact Dagmara at
 

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusi

Join the Team Transforming Lives with Pets As Therapy
 

Charity People is thrilled to be supporting Pets as Therapy (PAT) in their search for a Volunteer Experience Team Leader.

Location: PAT Head Office, Chalgrove
Hours: Full time
Salary: Circa £30K
Reports to: Volunteer Experience Manager
Line Reports: Volunteer Advisors (x3)

Hybrid working with 3 days in the office

Benefits: 28 days pro rata + pension scheme

About Pets As Therapy (PAT):

This UK-wide charity that improves wellbeing and mental health by enabling volunteers to share the joy of their pets. With 5,000 volunteers, PAT brings comfort and companionship to people in hospitals, schools, care homes, and more. Volunteers are central to everything they do, and the Volunteer Experience Team (VET) ensures they are supported every step of the way.

Role Overview:

As the Volunteer Experience Team Leader, you will lead and inspire a passionate team, ensuring exceptional support for PAT's volunteers. This is an opportunity to make a tangible impact on volunteer experience and help people connect through the power of pets. If you have a love for animals and experience in customer service or similar sectors, this could be a great opportunity to apply your transferable skills in a meaningful and rewarding way.

Key Responsibilities:

• Lead and manage the Volunteer Experience Team, ensuring high-quality service for volunteers.
• Oversee volunteer queries via phone and email, maintaining excellent communication.
• Set team objectives, conduct 1:1s, and provide support through appraisals.
• Improve systems to ensure efficient handling of volunteer inquiries.
• Collaborate with internal teams to enhance the volunteer portal (MyPAT).
• Provide direct support (approx. 70% of time) by covering phone and email enquiries.

About You:

You're a dynamic leader with strong customer service experience and a passion for supporting volunteers. Whether you have worked in customer service, the charity sector, or another relevant field, your transferable skills will be highly valued. You're organised, proactive, and ready to lead a small, dedicated team to ensure every volunteer's experience is rewarding and fulfilling.

Essential Skills:

• Proven experience in customer service, volunteer management, or a similar sector.
• Strong leadership skills with a focus on team development.
• Excellent communication and relationship-building abilities.
• Experience using CRM systems and managing databases.

This is an exciting chance to join a charity that is truly making a difference. As the Volunteer Experience Team Leader, you'll help shape the volunteer journey, leading a supportive and passionate team. If you're looking to create lasting impact and be part of a rewarding cause, apply today!

How to Apply:

If you're ready to make an impactful difference, then we want to hear from you. Please send your CV to Priya Vencatasawmy at Charity People for further details of the application process.

Due to the urgency of this role, we are advertising this position on a rolling basis, which means applications will be shared as and when received if this affects you in anyway, please reach out directly to Priya.

Interview dates: TBC

This dynamic role is perfect for someone who’s confident building relationships with businesses and passionate about connecting people with our mission.

You’ll focus 60% of your time on securing and managing corporate partnerships – from Charity of the Year collaborations to sponsorships and brand activations – and the remaining 40% supporting campaigns, appeals, and fundraising events.

What you’ll bring:

• A track record in business development, sales, or corporate fundraising
• Strong communication, proposal writing, and relationship-building skills
• An eye for opportunity and a collaborative, can-do attitude
• The ability to juggle multiple priorities while keeping supporters engaged
• Knowledge of fundraising practices, data protection, and CRM systems

A driving licence and access to your own vehicle is essential. If you're creative, driven, and ready to help protect wildlife, we want to hear from you.

In return we will offer you support, training and continued professional development, not to mention a fantastic working environment! You can also expect free entry to the park.

If you would like to join our unique and vibrant organisation to become a part of the Marwell Family, please view the full candidate brief on our website and complete a Marwell application form. 

Make a real difference in people’s lives as a Client Care Coordinator (CCC) in our award-winning contact centre ✨

Contract Type: Permanent

Hours: 37.5 hours per week

Salary: Starting from £24,523.79 (increasing upon completion of competencies)

Shifts: Between 7AM and 6PM, including Saturday or Sunday every other weekend with a day off in the week.

Whats in it for you? 

In addition to a supportive work environment, we offer an impressive benefits package that goes beyond the basics:

Financial Reward: Thousands of perks through Blue Light discount card, up to 5% employer pension contribution, and Long Service Recognition.

Health and Wellness: Doctor Line for over-the-phone GP consultations, access to a 24/7 Employee Assistance Programme, and dedicated Mental Health First Aiders.

Work-Life Balance: An additional day for your Birthday, enjoy a set schedule, and competitive family-friendly benefits.

Career Development: Paid training, opportunities for accredited training agreements, and potential for career progression.

How can you make a difference as a Client Care Cooridnator? ❤️

This isn’t cold calling— you’ll have the opportunity to support people during their times of need, making every interaction meaningful and impactful. Our team takes pride in creating a positive and supportive environment where every conversation matters. 

We’re looking for empathetic individuals with excellent communication skills, a proactive attitude, and a genuine desire to help others. In return, we offer a supportive and collaborative workplace, opportunities for personal and professional growth, and the chance to be part of a company that values your contributions. 

Your journey begins on 9th June 2025, with a minimum of 12 weeks onsite training (Monday to Friday, 8AM–4PM). Once signed off, you’ll have the opportunity to transition to hybrid working. This is your chance to gain the skills and confidence needed to excel in a role that truly makes a difference. Offering a schedule that fits your lifestyle,  we understand the importance of work-life balance and may consider 30 hours per week. 

Apply now to join a contact centre with a difference and start making a positive impact today! ✨

Location: Luton / Hybrid (2–3 days on-site per week)
Salary: £50,868 (H1), rising to £52,140 (H2) subject to performance criteria
Full-time | Permanent

Harris Hill is proud to be partnering with Keech Hospice Care in the search for an ambitious and strategic Head of Personal Giving.

As part of Keech Hospice's bold new fundraising strategy, we are seeking a dynamic leader to transform the way personal giving contributes to long-term income growth. This pivotal new role offers the opportunity to lead and expand a multi-channel, insight and data-led approach to personal giving - including legacies, in-memory giving, lottery, regular giving, payroll giving, and appeals. Your mission will be to build deep, long-lasting relationships with individual supporters, driving growth in income and supporter lifetime value.

Reporting to the Associate Director of Supporter Engagement, you will lead a passionate and skilled team of six, including three direct reports (Managers of High Net-Worth Individuals, Individual Giving, and Legacy and In Memory). Together, your team will deliver and grow a budget of £2.4 million+, with a goal of increasing personal giving income by 40% over the next three years.

As Head of Personal Giving, you will work closely with the Head of Public Giving to ensure an integrated supporter experience across all channels, creating seamless journeys through innovative use of insight, digital channels and automation to deepen donor engagement, improve retention and enhance supporter experience across all giving levels.

This is an outstanding opportunity for a values-driven, results-oriented leader with a flair for storytelling, strategy and data-informed decision-making.

Key Responsibilities:

• Deliver an integrated strategy for personal giving that drives acquisition, retention and long-term income growth
• Lead and empower the personal giving team to deliver annual income targets and KPIs aligned to Keech’s strategic goals
• Design and implement automated and personalised supporter journeys that enhance donor experience across channels and gift levels
• Personally cultivate and steward a portfolio of high-net-worth and legacy donors, developing deep, meaningful relationships
• Use data insights and financial analysis to guide decision-making and evaluate fundraising performance
• Champion innovation in supporter-centric digital engagement , and explore new income streams and supporter engagement tactics
• Work cross-functionally to align fundraising strategy with public giving, brand, marketing and supporter communications
• Ensure best practice, compliance and continuous improvement across all personal giving activity

Requirements:

• Significant experience in individual and personal giving, including legacy, mid/high-value gifts, regular giving, and digital engagement
• A track record of growing income and improving donor retention through insight-led strategies and data segmentation
• Demonstrated experience managing high-performing fundraising teams and complex budgets (ideally £1M+)
• Proven success building relationships with high-net-worth individuals and philanthropic supporters
• Strong understanding of CRM systems, digital marketing, and automation tools to support integrated fundraising
• Excellent written and verbal communication skills, with the ability to inspire, influence and motivate donors and stakeholders
• Commitment to Keech Hospice’s values and the ability to lead with compassion and professionalism

This is an exciting time to join Keech Hospice Care as we build a resilient, high-performing fundraising team to secure the future of our compassionate services across Bedfordshire, Hertfordshire, and Milton Keynes.

Application Process:

• Deadline: 9am, Monday 2nd June 2025
• First Interviews: 9th or 11th June 2025
• Second Interviews: Wednesday 18th June 2025

For a full job description and details on how to apply, please contact Dominic at Harris Hill: via the apply button

Please note, due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion.

Harris Hill is a certified B Corp™ and a leading charity recruitment agency, committed to equitable and inclusive recruitment practices. Applications from all sections of the community are actively welcomed, regardless of age, disability, gender, race, religion, sexuality, or other protected characteristics.

Support Time and Recovery Worker (Female only, Fixed Term Contract)

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Support Time and Recovery Worker 

Location: Based in Lewisham, across various homes, hospitals, wards, and supported living accommodations

Salary: £27,000

Shift Pattern:  37.5 hours per week, Monday to Friday 09:00 - 17:00. Please note that this is a 12 month fixed term contract.

Please note, due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.  

About the role

This role is a great opportunity for someone who is passionate about supporting those who struggle with complex needs, substance use, and dual diagnosis. We are looking for someone who can work flexibly to support residents and participants who struggle to engage with the support available to them through various providers. You will be at the heart of engaging our participants to regain motivation and the strength to step down from acute psychiatric wards and other supported living, by empowering them with the relevant skills and knowledge to support their journey. You will support them towards achieving their personal goals including independent living. You will be based across various homes, hospitals, wards, and supported living accommodations based around Lewisham.

You will provide pathways, support, and appropriate interventions that will enable successful resettlements, and deliver to achieve more safer, integrated communities for our stakeholders. The areas of support will include: Prevention, Transition, Activities of Daily Living (ADL), Support, and Social Inclusion. 

This role will work alongside South London and Maudsley NHS Foundation Trust (SLAM) who provide the widest range of NHS mental health services in the UK. They also provide substance misuse services for people who are addicted to drugs and alcohol with 4,600 staff serving a local population of 1.3 million people.

• Support a caseload of participants, contribute to the development of support plans, risk assessments and reviews.
• Positively promote the pathways available towards independent living within the community. Ensure participants understand what tools and resources are available to them to regain independence.
• Participate in, and encourage R&Ps to participate in the running and development of projects, initiatives, training and volunteering.
• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.
• You may need to attend external appointments when required.
• Admin duties will vary, this includes maintaining confidential records in a timely manner using 

About you

We are looking for someone who has a true passion to support those who face challenges with their mental health, substance use, and who have various complex needs. You will be able build rapport and trusting relations with others in a professional setting including with people who don't necessarily want to engage, you will be able to motivate them to build positive outcomes. You will be adaptable and flexible in your approach, and understand that each individual has different level and types of support needs, you will be able to flex your approach to suit the needs of different people. You will have an understanding and ability to help others overcome their personal barriers, and will be motivated to want to make a difference to people's lives. This is a fulfilling role, and is the perfect fit for someone who has a real passion in supporting others.

• You will have previous experience working with people with multiple and complex needs, substance use, and dual diagnosis
• You will be proactive in your approach, able to use your own initiative to resolve challenges
• You will have resilience and a creative approach to overcome barriers
• You will be able to show empathy and compassion to our residents, and different challenges they face
• You will be able to motivate, and empower others to achieve their personal goals and overcome barriers
• You will need some level of IT ability as we record records using our online CRM systems and use Microsoft programs daily
• You will have previous experience in creating co-produced support plans, key working, and care plans
• You will understand the housing and social needs of people with multiple and complex needs and be aware of the social marginalisation that can be attached to people who face personal challenges

We are looking for a team player, driven to provide high quality care and support to others, an effective communicator who is able to build rapport with others from various backgrounds. 

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• This role is eligible to receive a Monthly travel card reimbursed ( zone 1-3)
• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
• Eligibility to register with Blue Light Discount Card
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We are committed to Equity, Diversity, and Inclusion (EDI). We value and celebrate the unique backgrounds, perspectives, and experiences of all our employees. We have a team of ambassadors who are staff volunteers and actively support us in fortifying our organisational value of Inclusivity. We're proud to mention that our staff Ambassadors career aspirations generally benefit from embracing this unique opportunity to develop their respective skill sets in spaces that exist outside of their daily roles. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.

Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Role Overview:
The Talent Set is thrilled to be working with a fantastic charity as they search for a part-time Supporter Data Officer to support them for an initial 3-month role.

This role supports the effective management of supporter and membership data, playing a crucial role in the smooth operation of membership systems and processes. The post-holder will ensure that data is handled compliantly, processes run efficiently, and supporter engagement is maintained at a high standard—particularly in relation to donations and membership payments.

Key Responsibilities:

• Maintain accurate and legally compliant supporter and membership data in the CRM system.
• Develop, implement, and review CRM data processes to improve the supporter journey.
• Coordinate the membership lifecycle including new joiners, renewals, reactivations, and cancellations.
• Foster strong working relationships with third-party service providers (e.g. mailing houses, call centres, recruitment partners).
• Handle all member enquiries professionally and promptly, aiming to enhance retention and increase member lifetime value.
• Manage payment processes including Direct Debits and alternative methods such as Standing Orders.
• Ensure the accurate recording and reconciliation of donations and membership fees.

Person Specification:

• Experience working with CRM systems to manage supporter or customer data.
• Understanding of data protection and legal compliance regarding data handling.
• Strong organisational and interpersonal skills with attention to detail.
• Excellent communication skills and a commitment to delivering high-quality customer service.
• Experience in managing financial transactions and payment processes.
• Previous experience within a fundraising or membership-based organisation.
• Familiarity with Direct Debit administration and working with BACS or Payfile systems.
• Ability to liaise with external service providers and support cross-functional teams.

What’s on Offer:

• This is a hybrid role, with just 1-2 days per-week in their Central Bristol office.
• A day rate of £98.81 to £118.58 per-day plus daily holiday for the successful candidate.
• A rare part-time opportunity of 29.5 hours per-week and an immediate start.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button.

We aim to get back to all successful candidate within 48 working hours.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

About the role:

We are seeking passionate and driven individuals to join our dynamic and supportive team in Tower Hamlets, where every day brings the opportunity to make a lasting impact. Our service works in partnership with the Ministry of Justice and St Mungo’s to deliver a pan-London Housing Advice and Interventions Service, launched in June 2021. At the heart of this work is a commitment to empowering people on probation to move forward with stable, secure housing, often a critical turning point in their journey. As a member of our team, you will be co-located within probation offices and will work closely with Probation Services, ensuring clients receive the guidance and practical help they need to either maintain their current accommodation or access new housing options.

In this role, you will support a caseload of clients across designated boroughs, undertaking in-depth assessments to identify their housing, employment and financial needs. Through tailored advice and focused support, you will help them access appropriate services, build their independence and make meaningful progress towards a more secure future. The work you do will directly shape the course of people’s lives, helping them overcome barriers and take confident steps toward long-term stability. Whether you’re delivering frontline support or navigating complex systems alongside clients, your work will be deeply valued and impactful.

We welcome individuals from a range of backgrounds, including those with relevant experience, graduates, or those with transferable skills who are keen to build a career in this field. At Single Homeless Project, we are committed to the ongoing development of our staff, with a strong track record of internal progression into senior and management roles. This is more than a job – it’s a chance to be part of an organisation that invests in your growth while transforming lives across London. 

About you:

• Some understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation or a relevant qualification.
• Experience of managing complex and difficult situations in relation to vulnerable client group(s). 
• Ability to effectively liaise with a range of service providers or agencies in order to establish or improve services for clients. 
• An understanding of the principles underlying a quality service, and customer focused, with proven ability to empower service users. 
• Ability to be self-motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing date: Tuesday 20th May at Midnight

Interview date: Wednesday 4th June online via Microsoft Teams

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Are you a dynamic leader with a passion for delivering high-quality testing solutions? Join us as a Portfolio Delivery Test Lead and drive excellence in our testing processes!

�� Location: Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary:

• Starting from £46,434.55 - £51,078.01 for base locations outside of London, dependant on experience and location
• Starting from £51,078.01 - £56,185.81 for base locations inside of London, dependent on experience and location

What is a Portfolio Delivery Test Lead?

As Portfolio Delivery Test Lead (a new role to MSIUK) you will oversee testing and lead the UAT (User Acceptance Testing) for all new MSI UK system deployments, responsible for planning, executing, and overseeing UAT to ensure that the solution meets business requirements and is ready for deployment.

You will work closely with the Project Managers, Products team, Business Intelligence team, Digital, IT teams, Governance, Contact Centre, Clinical colleagues and Operations, Clinical Safety, UK Learning & Development team, Global Information Services and all colleagues across the business

The objective of this role is to ensure any DDaT deployment to the business is fit for purpose, fully tested and accepted by the business to improve the client journey with MSI UK, on small pathway changes to larger projects alongside process improvements to enhance the client experience and overall business.  The role will support other teams in DDaT such as test and release or regression testing with the Product team.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Design and implement fit-for-purpose UAT frameworks aligned with business goals.
• Create detailed test plans, cases, and criteria to reflect business requirements.
• Manage a test environment mirroring production, including representative test data.
• Define UAT timelines and milestones to keep projects on track.
• Collaborate with users to create actionable test scripts and scenarios.
• Lead testing, track progress, and manage defects with prioritisation and retesting.
• Ensure testing rigor, support methodology development, and oversee collection of test evidence.

What we’re looking for:

• Previous experience as a Test Lead, managing UAT processes, including test plans, cases, and scripts.
• Proven ability to use, manage, and suggest automated testing tools.
• Strong analytical and problem-solving skills, with the ability to simplify complex use cases.
• Excellent communication and interpersonal skills, capable of explaining technical concepts clearly to end-users and non-IT staff.
• Solid understanding of risk and issue mitigation, with the ability to escalate when necessary.
• Ability to build and maintain effective relationships with internal and external stakeholders.
• Strong technical and strategic thinking skills, able to work efficiently in a fast-paced environment.
• Deep understanding of the agile product development lifecycle, including product strategy, story writing, requirements definition, backlog prioritisation, development, QA, and launch.
• Familiarity with the current and emerging digital and technological landscape, and how it aligns with organisational goals.
• Willingness to work outside core hours (including weekends) and travel as needed.

About the roles:

Camden’s Integrated Drug and Alcohol service is offering an incredible opportunity for individuals with lived experience of homelessness and/or substance use to join a pioneering team supporting others in their recovery journey. With one year of funding secured, we are seeking two passionate and dynamic individuals to take on specialist roles, based at both treatment sites and within Camden hostels. These roles will also involve working alongside the In-reach team and the Specialist Women’s team, allowing you to make a tangible impact on the lives of clients by helping to shape and enhance services for those who need them most. You will be a familiar, trusted face, guiding clients through their recovery journey, empowering them to access treatment and overcome barriers, while contributing your own insights to ensure services are truly supportive and accessible.

In these roles, you will have the opportunity to develop your skills in trauma informed interventions, working alongside expert practitioners to transform how clients experience treatment. The focus is on creating safe, welcoming spaces for individuals to seek help without fear of further harm or trauma, while also engaging in meaningful activities that inspire positive change in their lives. You will be pivotal in supporting Camden’s hostel pathway clients, helping them not only access treatment but also discover the strength within themselves to rebuild their lives. This role offers an exciting, empowering career development opportunity to make a real difference, leveraging your lived experience to guide others, and to grow within a supportive, developmental environment at SHP.

For occupational requirement reasons, one of the two roles advertised will be protected for female only applicants (exemption under the Equality Act 2010; Schedule 9 Part 1). 

About you:

• An individual with a lived experience of substance misuse as well as experience of accessing Treatment and Recovery services.
• An understanding of the principles of planned support and working with vulnerable people.
• An understanding of the principles underlying a quality and customer focussed service with the proven ability to empower service users.
• The ability to be self-motivating, work under pressure and manage time effectively, prioritising different areas of work according to need.
• Willingness to work flexibly in response to changing organisational requirements and work outside of office hours on occasion.
• Strong time management skills, ability to work on own initiative, manage competing priorities and maintain high standards.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 11th May at midnight

Interview Date: Wednesday 21st and Thursday 22nd May at SHP Head Office in Kings Cross

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Are you a focused individual with an analytical mindset, seeking new challenges where you can showcase your expertise as an experienced Technical Business Analyst?

If so, we invite you to apply to this unique opportunity and become a vital part of our team. Make a difference in a growing healthcare organisation and help us enhance the client journey for over 110,000 clients annually.

�� Location:  Hybrid/remote (expectation to travel to key national sites as business requires)

⌚ Contract Type: Permanent, 35 hours per week

�� Salary: Starting from £53,608.48 - £58,969.32 dependant on experience

What is a Technical Business Analyst?

As a Technical Business Analyst, you will lead the analysis, design, prioritisation, and implementation of process and technical changes to enhance business operations and services. Your role involves identifying improvement opportunities, leveraging technology (including automation), defining costs and benefits, and establishing success metrics. You will manage DDaT-enabled process improvements.

Your objective is to enhance the client journey, from small pathway changes to large technical projects and process improvements. You’ll collaborate closely with Product Owners, Project Managers, Business Intelligence, IT, Digital teams, Governance, Contact Centre, Clinical colleagues, Clinical Safety, Learning & Development, Global Information Services, and other stakeholders, including board-level directors.

What can we offer you?

• �� Expenses incurred while traveling outside your base location will be reimbursed.
• �� Birthday Bonus with an additional day of annual leave dedicated to celebrating your birthday and long service recognition rewards programme
• �� Perks and discounts at over 4000 retail and hospitality outlets through the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

What you’ll be doing:

• Identify and assess challenges or opportunities for improvement.
• Collaborate with healthcare colleagues to map workflows and ensure technology solutions meet clinical needs.
• Design systems that enhance client safety, experience, and satisfaction.
• Facilitate seamless integration of new solutions with existing clinical systems.
• Support staff in adopting new technologies through training and assistance.
• Define success metrics to track improvements in client pathways.
• Communicate between clinical staff, IT, and other teams to integrate new solutions.
• Collect and align business and user requirements for new systems.
• Document how new solutions will integrate with existing systems.
• Ensure new systems enhance patient experience and care delivery.
• Establish KPIs to measure the effectiveness of new systems.
• Evaluate risks and develop mitigation strategies.
• Use data-driven insights to prioritise features and deliver value.

What we’re looking for:

• An experienced Technical Business Analyst with a strong understanding of Agile principles and iterative approaches.
• Skilled in identifying, analysing, and communicating business problems.
• Utilise AI and automation for process enhancements.
• Lead process changes and support implementation.
• Strong risk management skills.
• Build and maintain effective stakeholder relationships.
• Apply strategic thinking with strong technical skills.
• Excellent communication and interpersonal abilities.
• Find simple solutions for complex issues.
• Expertise in all stages of the agile lifecycle.
• Present technical information clearly to non-IT staff.
• Understand digital trends, especially AI and automation.
• Willingness to work outside core hours (including weekends) and travel as needed.

Prostate Cancer Research exists to honour the men and families who have been through things no family should have to go through, and to work for a future where no one needs to fear a prostate cancer diagnosis. 

We are always working to provide resources to help, support and empower patients. Giving them the information they need to make better choices about their treatment, while working to identify and target specific unmet needs in the prostate cancer ecosystem, such as racial inequality and bone metastasis.

Our dedicated staff team is the key to our success, expanding the amount of research that we fund five times over in four years. PCR has been shortlisted for an Impact Prize and won the Change Project of the year award in 2023

We are looking to recruit a dynamic and results-oriented Senior Digital Acquisition Executive to join our growing Individual Giving Team within Public Fundraising at Prostate Cancer Research. This is a pivotal new role, offering huge potential to shape the future of IG at PCR and capitalise fully on our exciting growth trajectory. 

The last 12 months have seen significant transformation within our IG fundraising, with our regular giving base more than trebling. Building on this momentum, and campaigns such as last year's successful prostate cancer screening petition and our increased campaigning and public relations footprint. We are committed to strong investment in supporter experience and a genuine relationship-based approach to fundraising, ensuring all our supporters feel valued and exceptionally well-cared for. Recent positive media opportunities have further underscored our potential for growth. 

This role will be instrumental in driving continued expansion through digital channels, including paid social and email, with significant scope to identify and implement new, innovative, or novel acquisition strategies. You will be key to growing our supporter base and maximising their lifetime value through engaging digital stewardship and carefully crafted supporter journeys. Lead generation and conversion, cross-selling, and the development and management of these journeys will all be significant aspects of this role. We foster a culture of continuous testing and analysis to drive results, with a commitment to further investment in successful initiatives.

This presents a fantastic opportunity for an ambitious team-player looking to grow their career within a supportive and forward-thinking environment. This role will be line managed by the Head of Individual Giving. 

Key Responsibilities  

Digital Acquisition and Fundraising 

• Develop and implement acquisition campaigns and activity to attract new supporters through social platforms, both paid and unpaid, search engine advertising, and email marketing. As well as novel and innovative platforms and opportunities as identified.

• Analyse metrics and data, reporting on KPI’s, budget and spend, and work to constantly test and optimise campaigns to exceed targets and improve return on advertisement spend / return on investment.

• Ensure regular monitoring of performance across all activities and make necessary adjustments to maximise net income opportunities.

• Analyse and share the results of campaign activity. 

• Support forecasting and budget planning on Digital marketing activities within the IG budget.

• Develop and execute digital campaigns, including where the ultimate conversion is via traditional channels such as telephone or mail, taking an integrated approach, to acquire and convert new supporters. 

• Create and optimise content and digital journeys to maximise conversions and build loyalty. This will include elements of creative fundraising writing, concepting and messaging development, and some visual design development.

• Generate and utilise insight within digital campaigns to improve results.

• Support the organisation in developing the website to be optimised for fundraising, make recommendations to improve performance, optimise content and landing pages, recommend and make the most of on-site technologies and plugins that can help drive our performance. 

• Stay abreast of emerging digital trends and technologies, ensuring our online fundraising efforts remain innovative and effective. 

Stewardship and Supporter Experience 

• Maintain a good level of understanding of our supporters' behaviours and motivations to create and implement stewardship content and journeys, feedback and respond to queries and enquiries relevant to IG activity.

• Work with the team to ensure all supporters are thanked and updated in an appropriate and timely manner and all interactions and activities are in line with our supporter promise. 

• Ensure supporter journeys are segmented and personalised wherever possible.

• Cultivate deeper engagement with supporters beyond transactional interactions, exploring opportunities for meaningful dialogue, feedback mechanisms, and a sense of community. 

• Develop and deliver personalised relationship-building communications and initiatives that recognise supporter loyalty and deepen their connection to the impact of their support. 

• Work with the wider PCR team to maximise opportunities for fundraising and patient impact including via cross selling with different audiences.

• Develop engaging supporter communications and assets for all channels, for example email headers, landing pages, social ads – which drive action and deepen engagement with the cause.

Collaboration and Development  

• Work with Agile principles in mind, together with the IG Team and collaborating colleagues across the organisation, to plan and deliver high quality work.

• Build key relationships across teams within and outside Public Fundraising to achieve successful fundraising outcomes, improving both supporter & patient perceptions of PCR.

• As required, represent PCR externally, promoting our work and building long-term relationships with stakeholders and supporters. 

• Build strong relationships with partners, freelancers and consultants, agencies, and suppliers as needed to support the delivery of individual giving activity.

• Maintain curiosity and a desire for learning and professional development, be responsible for developing your skillset and knowledge to improve in the role and further PCR’s mission.

Database and Compliance 

• Hold a good working knowledge of key aspects of data protection law including GDPR and PECR, and the Fundraising Code of Practice.

• Work with our tools and seek to improve knowledge and use of these, including but not limited to Access CRM, Fundraise Up, Google Analytics 4 (G4A) and MailChimp.

• Adhere to all PCR policies and abide by the code of conduct and other related guidance in the PCR Staff Handbook. 

Skills and Competencies 

Our ideal candidate would have the following: 

• Proven experience in digital acquisition for charity or social cause, or in paid digital marketing or advertising in commercial roles. With demonstrable campaign management experience and expertise setting up and managing campaigns in Meta business suite, Google paid advertising and email marketing.

• Evidence of leading successful digital / integrated digital campaigns leading to significant sales/income/lead generation. 

• The ability to monitor and manage income and expenditure against targets as well as forecast and report on digital campaigns across all channels. 

• Knowledge and experience of trends and dynamics in digital fundraising (ideally), including audience identification and optimisation strategies including with new technologies like AI tools. 

• Experience and a track record of working on landing page optimisation and on-site conversion funnel improvements.

• A good understanding of individual giving best practices, trends, and regulatory requirements.

• The ability to motivate and inspire audiences through content and creative writing and storytelling for digital channels.

• Experience moderating digital campaigns or working with others to do so (knowledge of issues and best practice) and providing excellent supporter/customer support as needed.

• A strong desire to provide excellent supporter experience and customer journeys to everyone who encounters our campaigns and communications or who gets in touch with us directly.

• A collaborative and innovative mindset with a desire to test, learn and work with stakeholders cross-functionally including internal stakeholders and external consultants or agencies, to develop new activities and campaigns, and achieve strategic goals. 

• A good communicator and team player, with a willingness to pitch in and support the goals of the team and wider organisation as a whole.

• Experience working within Agile project management would be beneficial. 

• Experience collecting content from patients, beneficiaries, or key subject matter experts in the form of written interviews, photos and/or video, and developing this into marketing assets would be desirable. 

• A strong belief in the work we do at PCR, and a demonstrable desire to improve outcomes for patients through our work in fundraising. 

• Good knowledge of WordPress website optimisation and plugins or strong desire to learn. 

How to apply?  

Please apply by submitting your CV and a short supporting statement (maximum 600 words) outlining why you would like the role and why you think you’d be a good fit, giving examples of previous experience.  

There will be a two-stage interview process. The first interview will be online, and the second will be a more informal in-person interview at our offices in London.

PCR is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals regardless of their race, gender, disability, religion/belief, sexual orientation, or age.