Customer relations assistant jobs

The post holder will be based in our Maggie’s West London centre and will be required to travel on a weekly basis between our three London centres- Maggie’s West London, Barts and Royal Free. 

As an integral member of the Fundraising Team, the London Fundraising Assistant will support the delivery of a range of successful fundraising activity based around the three centres, in order to maximise income for Maggie’s. 

As Fundraising Administrator, you will welcome and support visitors within the centre in their fundraising for Maggie’s as well as in the local community and ensuring they are motivated, informed and supported.  

This is a demanding role in a fast-paced environment where priorities change frequently.  

There will be a requirement to work irregular hours as well as frequent travel in the London area. 

Please note that interviews will take place on Monday 11th May in our Maggie's West London centre.

Prisoners Abroad is a unique human rights and welfare charity providing advice and support to people affected by overseas imprisonment. We help British people during their incarceration, when they return to the UK and need resettlement services, and we also support their family throughout the trauma. It doesn’t matter to us the reasons people find themselves in need of our services – and we never judge. Our range of services make sure they survive, mentally and physically, so that they can face the future with hope.

This is a fantastic opportunity to join our fundraising and communications team in a varied role supporting our fundraising efforts to ensure an integrated approach to generating income and supporter stewardship. 

You will have some experience in an administrative or coordinator role, ideally within a fundraising or supporter‑focused environment, and a good understanding of how a busy team operates. You will be organised, detail‑oriented and keen to learn, with strong communication skills and a flexible approach to supporting evolving fundraising priorities.

With an eye for detail, you will be confident using a database and interested in developing your skills further with support from the team. You will be the first point of contact for supporter queries and will lead on the processing and reconciliation of income. You will also support our major donor fundraising and provide essential administrative support to the wider fundraising team.

We are a friendly team who work collaboratively across income streams and support each other closely in an environment where no two days are the same. There are opportunities to get involved across the team and the wider organisation depending on your interests, and we invest in our staff’s professional development. This role would suit someone at an early stage in their fundraising career who is keen to build experience across a range of income streams in a supportive setting.

We offer 30 days’ annual leave a year and a 6.5% employer contributory pension as well as a range of enhanced leave and as much tea and coffee as you can drink! We deliver our services from our purpose built, light and airy office that is located a 3-minute walk from Finsbury Park Station (zone 2) which is 10 minutes from Oxford Circus and serviced by the Overground, Victoria & Piccadilly lines. 

Salary: £26,936 (London) / £24,479 (National) per annum
Hours: Full time
Contract: Fixed term (until 31st May 2027)
Benefits:

- 27 days’ annual leave + statutory holidays + three closures days over the Christmas period.
- Flexible working for all staff including working from home/hybrid working, and flexitime/TOIL scheme.
- Attractive family friendly policies.
- Private healthcare cover.
- Season ticket loans.
- Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Office locations: London or Bristol

Please note, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.

Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) for a Policy Assistant, who will work to support our policy team to develop high quality, relevant, evidence-based policy. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people. You can find further information about the NHF here: https://www.housing.org.uk/about-us/

Interested in providing support to a hard-working team and helping to develop policy positions that support the interests of housing associations and their social residents?

Please scroll down to the bottom of the page to download the full job profile and person specification for this role.

Key elements of the role:

- Providing support to the team in engaging with member housing associations to identify and respond to the key opportunities and challenges facing them now, and in the future.
- Undertaking evidence gathering and analysis to support policy development.
- Contributing to policy development, including by drafting text for briefings or consultation responses, and taking forward elements of policy projects with support from colleagues.
- Supporting the running of policy team meetings and events.

The successful candidate:
The successful candidate will be able to demonstrate:

- Experience of delivering excellent customer service and giving accurate advice/information in a timely manner.
- Knowledge of or interest in housing and social policy.
- Knowledge of or interest in the policy development process.
- Ability to communicate in writing and verbally to different audiences.
- Ability to bring together and summarise information from different sources.
- Excellent administrative skills with the ability to prioritise, multi task and meet deadlines.

Equality, diversity and inclusion
The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff – https://www.housing.org.uk/about-us/transparency/who-we-are/. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.
We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer

We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.

Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.
We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please e-mail the People team at [email protected] with your request or to arrange a time to discuss in more detail.
Our role profile and job advert can also be requested in large print or in accessible format via this email address.

Completing our Application Form
To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

Right to work in the UK/UK VISA sponsorship
You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

Closing date for applications: 7th May 2026

Interview date: w/c 18th or 25th May 2026

Location: NSC, London SE1

Contract: Full time, 1-year Fixed Term One Year (initially)

Salary: £35k + PRP (Performance Related Pay)

Closing Date: 1st May 2026

Marine Society have an exciting new role! Help us to grow our rapidly expanding apprenticeships and adult skills programmes to meet growing industry demand. We’re looking for a confident, self-starter individual who can engage key stakeholders and employers in the maritime industry and increase our reach and reputation.

You’ll be expected to have a good understanding of the maritime sector training needs and have a demonstrable track record in sales and recruitment. A working knowledge of government funded training programmes is helpful but not essential.

This role could support a secondment for the right individual. Subject to success in the role, we hope to make this permanent after one year.

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

About the role

This new role is to support the growth of Marine Society apprenticeship and adult skills provision. This is a strategic, outward-facing role requiring a confident astute individual who can engage key stakeholders and employers in the maritime industry to recruit new entrants and existing employees onto Marine Society programmes.

Responsibilities

· To grow the apprenticeship and adult skills provision in line with agreed annual recruitment and financial targets

· To develop and maintain a strong pipeline of prospective employers and learners, proactively identifying new apprenticeship and learning opportunities within the maritime industry. To secure repeat business with apprenticeship employers through cultivating long-term relationships.

· To work with the Director of Maritime Training and Development to devise a sales and marketing strategy to grow the apprenticeship and adult skills provision. To support the tendering process to ASF devolved areas and work with subcontractor partners.

· To collaborate with the Apprenticeship Operations Manager and Maritime Lead Trainer to convert identified leads and share industry intelligence.

· To assist the Digital Marketing Coordinator to write targeted social media posts and marketing campaigns, ensuring market visibility and lead generation. To build a library of promotional literature and good news stories.

· To maintain accurate records of business development leads and pipeline activity within the CRM system and to routinely report on these

· Attend relevant external boards, fora and industry bodies, as directed in order to promote maritime apprenticeships and training including; Maritime Skills Alliance, Workboat Association, MNTB apprenticeship committee and Port Skills and Safety

· To attend industry trade fairs and careers events to represent Marine Society. These include; National Apprenticeship Week, Seawork, International Boat Show

· To research and monitor market trends, employer needs and competitor activity to inform business development strategy

Requirements

• Minimum 2 years’ experience working in a recruitment, sales or commercial role with a proven track record of achieving financial targets
• Knowledge of the maritime sector including roles, ranks and certifications in the near coastal sector
• Excellent customer service skills with the ability to build trust and credibility with clients and stakeholders
• Strong commercial acumen and ability to identify, grow and convert new business opportunities
• Experience using CRM systems to monitor and report on business leads
• Knowledge of CPD training or workforce development

Benefits

• 25 days annual leave per annum increasing with length of service
• Hybrid working for many roles
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Who we are

Hospice at Home’s skilled team of Registered Nurses and Healthcare Assistants provide our exceptional core services of palliative and end of life care and support people in their last year of life also providing additional services such as Lymphoedema, Bereavement and Family Support, Befriending, Occupational Therapy and Complementary Therapy.

We provide individualised care and support to improve quality of life and our end of life care helps facilitate a peaceful and dignified death in the home and support to those who are bereaved.

Although we receive some funding from the NHS, we need to raise over 85% of our running costs in order to ensure that this vital help is available when needed and remains free of charge to patients and their families.

Our clinical service area covers a mixture of urban and rural communities, a region of approximately 1,500 square miles throughout North and East Cumbria

Job Summary
We are seeking a dynamic and experienced Major Gifts & Individual Giving Lead to join our fundraising team.

This role leads the operational development of Hospice at Home Carlisle and North Lakeland’s Major Gifts, Individual Giving and Legacy programmes, and support in the development of Trust & Foundation applications.

As a new area of focus for the organisation, the postholder will be responsible for designing, launching and growing a full supporter journey for individual donors—from regular giving through to mid‑value, major gifts and Legacy giving. They will build and manage a strong pipeline of donors and prospects, cultivating long‑term philanthropic support for the charity.

The role also carries responsibility for developing strategic corporate partnerships with a focus on Corporate Social Responsibility (CSR), Environmental, Social and Governance (ESG) alignment, and values‑led partnerships that deliver sustainable mutual benefit.

They will drive the charity’s communications and supporter experience. Working with the wider fundraising team, the postholder will help design and deliver a communications plan, oversee development of social media, maintain website content, and produce print and digital materials to support fundraising and raise awareness of fundraising opportunities.

Key Responsibilities

• Lead Individual Giving, major donor, legacy and Trust & Foundation income streams.
• Develop and steward high‑value supporter and corporate relationships aligned to charity values and ESG.
• Produce compelling fundraising communications, proposals and impact reporting.
• Use insight and performance data to drive income growth and supporter engagement.
• Line manage fundraising operations and ensure effective systems, reporting and compliance.
• Work collaboratively across the organisation to deliver integrated campaigns and strong supporter journeys.
• Act as a professional ambassador, building relationships within the community and with partners.

Essential Requirements

• Degree‑level qualification (or equivalent experience) and GCSE English and Maths (or equivalent)
• Significant experience delivering major donor, individual giving, legacy and/or corporate fundraising, with a track record of securing substantial or multi‑year income
• Proven ability to develop and deliver fundraising strategies, programmes and compelling cases for support
• Excellent relationship‑building, communication and presentation skills, including handling sensitive conversations
• Strong analytical capability, using data, insight and CRM systems to inform decisions and improve performance
• Confident, creative and persuasive storyteller across written and verbal communications
• Experience building new programmes and partnerships, including CSR/ESG‑aligned corporates
• Ability to manage people, priorities and multiple deadlines effectively
• Strategic, detail‑focused, proactive and resilient, with a strong values‑led and supporter‑centred approach
• Sound knowledge of fundraising regulation, GDPR and best practice
• Full UK driving licence, access to a vehicle, and willingness to work occasional evenings/weekends

Desirable

• CIOF Certificate/Diploma or specialist fundraising training
• Communications or marketing experience
• Experience within the charity, hospice or healthcare sector

Our offer to you:

• Salary £28, 645.50 - 37.5 hours per week
• Contributory pension scheme
• 25 days annual leave plus Bank Holidays
• Annual leave purchase scheme
• Enhanced Employee Assistance Programme (EAP) covering you and your immediate family over 18
• Learning & Development opportunities
• Volunteer ‘Give a Day’
• Mileage allowance
• Free onsite parking at Head Office
• Cycle to work scheme
• Flexible Working and Family friendly policies and procedures
• Staff complementary therapy days
• Onsite (head office) employee counselling
• Wellbeing focus including specialist wellbeing room
• REAL job satisfaction – knowing that your work means something and your contributions matter

How to apply:

For acopy of the full Job Description and Person Specification please contact us.

We encourage applications from people of all backgrounds and foster a culture of equity, diversity and inclusion because we recognise that different thoughts, circumstances and experiences help us to provide outstanding care for all of our patients and their families.

To apply for this role please send a copy of your current CV including full work history and a summary statement and / or covering letter outlining your suitability for the role and why you would like to work with us before 23:00 Wednesday 20 May 2026.

This job advertisement may close earlier than the stated deadline if exceptional candidates are identified earlier in the process, so we encourage all interested applicants to submit their applications as soon as possible.

Interviews will be held in person in two stages at Valley Court, Dalston, Cumbria - 1st stage interviews will be held on Thursday 28 May 2026 and 2nd stage interviews will be held on Friday 05 June 2026. Pre-screening calls will take place where there are a high number of quality applications.

All offers of employment are subject to satisfactory references, medical and appropriate checks such as Disclosure and Barring Service check (DBS) and Right to Work.

As the Hospice develops our community engagement and supporter base, we are looking for an ambitious Supporter Development Manager to help build sustainable income and partnership relationships to support the Hospice into the future.

This is a key role within the Income Generation team.  You will take ownership of a defined geographical area across South Warwickshire and become the Hospice’s visible ambassador, focused on building sustainable support pipelines across communities, businesses and individuals.  You will work closely with colleagues across the Income Generation team, including retail, to support events, campaigns and supporter engagement to maximise opportunities and build joined-up supporter journeys.

You will be a confident relationship-builder, with experience of developing fundraising or partnership opportunities across local communities.  Your work will help ensure that more families across South Warwickshire can access compassionate hospice care when they need it most.

The Shakespeare Hospice provides compassionate care and support to people across South Warwickshire facing life-limiting illness.  Every year, our services support hundreds of people through diagnosis, treatment, survivorship and bereavement. 

London Landmarks Half Marathon Communications & Engagement Officer

The London Landmarks Half Marathon is looking for a creative, highly organised Communications & Engagement Officer to help shape how we connect with participants, communities and partners. It’s an exciting time to join the team as we look ahead to our 10th anniversary in 2027.

This role is ideal for a strong storyteller who enjoys creating clear, compelling content across multiple channels. You’ll turn ideas into high-quality communications, manage multiple workstreams at pace, and ensure everything is accurate, consistent and on brand. You’ll be confident working with stakeholders, managing approvals and keeping projects moving in a fast-paced environment.

Storytelling is central. You’ll bring participant and charity stories to life with authenticity and care, capturing the real impact of mass participation events on individuals and communities.

Working across social media, email and web, you’ll use insight to continually improve communications.

This is a great opportunity for someone collaborative, detail-focused and purpose-driven, who wants to help deliver a high-profile event that raises vital funds for charity.

To apply, please send your CV and a cover letter (max. 2 pages) outlining your suitability for the role and how your experience matches the job description and role profile. Applications close at 9am on 25 May.

Our Events & Communications Senior Coordinator role sits across all three of our garden sites, supporting our income generating private venue hire as well as our community facing workshops and event programme. Working closely with all parts of the organisation, this person helps to tell the story of the charity through our social media, website, newsletter and other channels.

Key Details

• Time commitment: 5 days a week (this can be organised flexibly depending on what the event schedule requires, which will include some evening and weekend work). Possibility of four day contract, to be discussed, salary pro-rata.
• Contract: This role is a fixed term maternity cover: August 2026 - September 2027
• Salary: £34,000
• Applications due: 17th May 2026 at 11:59 p.m
• Interviews held 1 or 2 June 2026
• Start date August 2026 ideally

Job Purpose: To promote the New Story Garden, Floating Garden and Paper Garden in King’s Cross and Canada Water as event spaces for private and commercial use. To be responsible for delivering the annual events plan and associated budget in order to generate a profit to be reinvested into our community and youth programmes and build of community gardens. To organise and run events in the spaces and manage a team of people where needed depending on the size of the events. To produce communications and marketing materials for the organisation according to agreed style guides and templates.

Main Duties and Responsibilities

The role has 2 main strands:

1. VENUE HIRE & EVENTS Communicating venue hire and supporting partnerships with corporates and individuals to aid fundraising, and leading on the facilitation of those events
2. COMMUNICATIONS AND CREATIVE CAMPAIGNS Supporting the wider work of the team by communicating our objectives and achievements, maintaining an engaging and imaginative stream of content that allows GG's work to reach new audiences

Development and strategic

• Work with the Global Generation team to deliver communication strategy highlighting the achievements and objectives of the organisation and building our brand
• Contribute to existing vision, business plan and implementation for venue hire and events at Global Generation
• Jointly responsible for ensuring that venue hire and the events programme makes a profit, working towards an agreed target

Events Planning & Delivery

• Develop, promote and deliver a programme of events in our garden sites, emphasising the uniqueness of each site, as well as assist with larger fundraising events
• Customer relations: First point of contact for new bookings and enquiries via phone and email ; Conduct site visits for potential clients
• Financial & event administration: Draw up quotes for hire costs, process and approve invoices & payments, manage events budgets, track spending and income, manage contracting, scheduling, menus, brochures and terms and conditions (parts to be carried out by Office Assistant)

Partnerships and relationships

• Actively maintain relationships and networks with individuals, organisations and developers
• Understand, value and work together with the GG team to ensure that there is a good balance between commercial priorities and community priorities, to avoid clashing with or limiting the use of spaces for educational and community events. Where possible add value by merging commercial and community.

Communications and Creative Campaigns

• Support delivery of existing communications strategy across the organisation, including monthly newsletter, regular social media schedule, practical copyediting, typesetting and design support for annual outputs.
• Create and deliver creative communication materials and publications for use in the media and online that help bring Global Generation’s work to life
• Utilise existing branding guidelines and templates to create consistent social graphics, newsletter headers and venue hire documents

For full list of tasks and responsibilities, see the JD on our website.

Essential Skills and Experience

• Fluent in written and spoken English.
• Proficiency in G-suite and/or Office 365 programmes
• Experience using social media platforms including Facebook, LinkedIn and Instagram (for creating & scheduling content)
• Experience using photo or video editing software, Adobe Suite, Canva or Capcut or other similar software.
• Experience coordinating or planning events or organising space hire.
• Experience managing relationships with internal and external partners and stakeholders
• Experience with Squarespace or other website management software
• Good time management and organisational skills

Organisational Context: Founded in 2004, we grow food, people and community for a fair and just world. Our vision informs our two charitable aims which are the guiding principles for our work:

• To provide opportunities for the direct experience of natural wilderness environments for children, young people and adults
• To support young people to develop their full potential so they are able to contribute positively to society and the environment We operate in the boroughs of Camden, Islington and Southwark and work with people of all ages, particularly children and young people.

Working from educational and bio-diverse garden spaces such as the Story Garden and Floating Garden in King’s Cross and the Paper Garden in Canada Water, we combine activities such as urban food growing, supporting bees, carpentry, cooking, and healthy eating with dialogue, storytelling, creative writing, performance and art, silence and stillness. These practices help us to create the conditions for people to come together in a fuller and more connected sense of who they are and what they are a part of and, from that space, to practically and creatively contribute to ecological and social change. We offer our inner city garden spaces for venue hire and events to raise funds towards our charitable aims. This role is based across our sites - Story Garden and Floating Garden in King’s Cross and Paper Garden in Canada Water. You will work with all members of the team, and most closely with the Head of Fundraising, Joint CEO, Operations Manager and Operations Assistant.

Benefits to working with Global Generation We offer 25 days holiday per year, plus all bank holidays. We aim to create a supportive, creative and rewarding environment for you to work in. All members of staff are part of collaboratively developing how we work as an organisation. We do this through offering staff lunches, weekly team meetings, reflective spaces to learn together, away days and residentials which give us an opportunity to come together to reflect and explore different aspects of our work and collectively contribute towards the vision of the organisation. There are also opportunities for job related training and coaching as part of your own personal development, the opportunity to slow down, plan and reflect during the winter, and the possibility for additional support if the need arises through our Employee Assistance Programme. 

Download full JD and application form through our website.

EVENTS MANAGER (Foodbank)

OASIS HUB WATERLOO

Hours: Up to 32 hours per week (0.8FTE)

Contract: 1-year fixed term (with view to extend)

Salary: £26,980 per annum (including London Weighting) £33,725 for 1FTE

 We are looking for a person with:

· Great character, chemistry and competency.

· Recent and proven experience managing events that have raised significant funds.

· Progressive and successful experience and approaches in fundraising.

· First class team spirit and cohesion.

Is this you? Great – read on.

Oasis Hub Waterloo co-develops and co-delivers a wide range of integrated community services including a community centre, primary and secondary Academies, adult and further education opportunities, early years support, a Foodbank, advice services, a community farm, and well developed and diverse programmes for young people.

Purpose of job

This role will lead on Events management for Oasis Hub Waterloo with a focus on securing funds for Lambeth & Croydon Foodbank (which is part of Oasis Hub Waterloo) and our associated services.

To apply please email your CV (max of two pages) and a Supporting Statement.

Your Supporting Statement (max of two A4 pages) must share specific and relevant examples demonstrating how your qualities and experience will enable us to increase our income generation through events.

Inspire and impress us!

Return your CV and Supporting Statement by 5pm on Sunday 10th May 2026

Face to face Interviews will take place in Waterloo on the 14th May 2026.

If you want an informal chat about this role, get in touch with Stu (Head of Youth Services and Fundraising at Oasis Waterloo). Please visit the Oasis Charity Jobs Website for further details. 

As part of the package, Oasis offers:

· Flexible working where possible with family friendly policies

· A non-contributory pension scheme, currently offering 7% employer contribution

· A generous holiday allowance, starting at 25 days per year (plus 8 Bank Holidays)

We actively encourage applications from people of all ethnic backgrounds and minority and underrepresented groups.

Oasis is committed to making a difference to the lives of the communities it works in, and as such you must show a willingness to demonstrate commitment to the values and behaviours which flow from the Oasis ethos. We are committed to safeguarding and promoting the welfare of children/young people and vulnerable adults. We expect all staff to share this commitment and to undergo appropriate checks, including enhanced DBS checks. 

The successful candidate must have the right to work in the UK.

Oasis supports Equal Opportunities. Registered Charity No. 1136965

Location: MSSC National Support Centre, London SE1 7JY (Hybrid)

Contract: Full-time, permanent

Salary: £49,000 gross per annum

Closing Date: 3 May 2026

Are you a Safeguarding Manager looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure, while also enabling seafarers and maritime professionals to realise their potential through learning and career development.

Thousands of young people take part in Sea Cadets activity every week. We want to reach thousands more. We have a strong vision and are on the cusp of rolling out a new multi-year growth strategy to meet the growing demand for what we provide for young people. We aim to equip them to achieve their potential and thrive in a rapidly changing world. We are immensely proud of the breadth, quality and safety of activities we offer to young people.

We are currently looking for a Safeguarding Manager to join our team.

 

About the role

 

We are currently seeking to appoint a Safeguarding Manager who will be responsible for overseeing the day to day operational safeguarding functions for our charity. You will manage a team of Safeguarding Officers to ensure that an effective and robust safeguarding service is provided.  The post holder will provide professional advice and support on safeguarding matters to staff and volunteers, as well as liaising and meeting with external bodies, and occasionally delivering training.

You will have experience of the voluntary youth or community sector as a direct practitioner, and knowledge of Early Help and statutory guidance relating to safeguarding children and adults at risk. You will also have experience of managing a team where safeguarding is the main focus area of your work. 

Our safeguarding team operates centrally in London where we are responsible for providing support, advice and guidance to our volunteers relating on all safeguarding matters across the UK. Our Safeguarding Officers act as our lead professionals in managing safeguarding casework in line with our policy, procedures, national guidance and in line with our statutory duty.

Whilst this is a Monday- Friday full time position, a flexible approach to work and working patterns is a must, as is the ability to work effectively and respond appropriately in challenging circumstances.

Responsibilities

· Operational delivery

· Line management of the Safeguarding team

· Service development

 

Requirements

· A relevant professional qualification for example: Youth Work, Education, Early Years or demonstrable equivalent work experience.

· Detailed understanding of Early Help and legislation affecting safeguarding, regulatory requirements and best practice in relation to youth participation and inclusion.

· Knowledge and understanding of current issues and trends in safeguarding, child protection and work with children and young people.

· Management experience including responsibility for managing safeguarding, child protection, review or risk assessment and complaints and being the key decision maker.

· Experience of managing a team with an understanding of the impact and issues involved in safeguarding and child protection.

 

For further information, please download the Recruitment Pack. If you are interested in this role, please apply now!

 

Benefits

• 25 days annual leave per annum, pro rata for part time employees, increasing with length of service
• Hybrid working for many roles
• Volunteering Leave
• Life assurance (4x salary)
• Private medical insurance
• Generous pension (employer contribution up to 10%)
• Cycle to work scheme
• Access to the Marine Society Digital Library
• Wellbeing portal and EAP with 121 counselling
• Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire.

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.