Customer relationship manager jobs

About Scotland's Charity Air Ambulance
Scotland’s Charity Air Ambulance (SCAA) exists so nobody in Scotland suffers or dies because medical help cannot get there in time. People can get sick or have accidents anywhere and anytime. But in Scotland there are places where urgent medical help cannot reach people. Or help gets there too late. And when lives are at risk every minute matters. As a charity we rely on donations from the Scottish public, companies and communities to ensure that urgent medical help gets to the patient when it is needed, wherever they are and at whatever time of day.

The Role
As part of our strategy for growth and national impact, SCAA is seeking a motivated individual to manage our newly formed Data function, as Data and Insights Manager. This is a hands-on managerial role, which will contribute to both the immediate data management requirements and lead on the development of the longer-term Data and Insights Strategy for SCAA.

The successful candidate will be instrumental in embedding a culture of data-driven decision making, using insights and analysis to support future growth, with a particular focus on fundraising, marketing and supporter engagement. They will ensure the right frameworks and infrastructure are in place to allow for effective data management and data-driven decision-making across the charity.

This role can be fully remote, with the option to work from Perth Airport, where SCAA headquarters are located or our Aberdeen base at Aberdeen Airport, if preferred. Occasional travel to our Perth base will be required for the successful candidate. SCAA supports flexible and hybrid working arrangements—our current approach typically includes two office days per week for those working on a hybrid basis. The usual hours and days of work will be Monday to Friday, 9am—5pm.

About You

Essential

• Significant experience leading data strategy, governance or CRM development in a fundraising, marketing or customer insight environment.
• Strong knowledge of data protection and GDPR compliance, with understanding of DPO responsibilities.
• Demonstrable experience in designing and interpreting data analysis and insights to inform strategic decisions.
• Experience overseeing CRM systems from a strategic perspective, including planning for improvements or new systems.
• Working knowledge of Power BI or other data visualisation tools from a user or strategic oversight perspective.
• Excellent leadership and line management skills, with experience developing staff and building data capability within the wider team.
• Strong communication and influencing skills, with the ability to engage senior stakeholders with complex data insights.
• Project management skills.

Desirable

• Experience within the charity sector, especially in fundraising or supporter engagement.
• Experience working with finance teams on reconciliation and Gift Aid processes.
• Qualification in data protection, data analysis, or a related discipline.

Our Benefits

• Pension: 12% employer’s & 5% employee’s contribution (after 3 months’ service)  
• Annual Leave: 36 days (incl. public holidays) + an extra day for your birthday (and additional days with long service)
• Death in Service benefit: 3 times annual salary
• Optional Private Medical Insurance plan and Cashplan
• Employee Assistance Programme
• Enhanced Maternity/Adoption/Paternity Pay
• Access to Blue Light Card
• Learning and Development Opportunities
• Hybrid Working (minimum 2 days per week in the office)

Selection Process
Interviews will take place at our base at Perth Airport in Scone. First interviews will take place during the week commencing the 9th February 2026 and second stage interviews will take place during the week commencing 16th February 2026.

How to apply
Please refer to the full job pack on our website.

Application deadline is 5pm on Thursday 29th January 2026. Please note that we may close this vacancy early if we receive a sufficient number of applications, so we encourage you to apply as soon as possible.

This integral role will provide high-quality administrative, compliance and organisational support across the charity. The Operations Officer will support day-to-day operations, ensuring strong governance, accurate record keeping and systems efficiency all of which will allow the delivery of CHEER’s client and volunteer services.Training will be offered where required (eg: compliance, DBS checking, charity governance).

KEY RESPONSIBILITIES: 

1. CRM management (Beacon) 

• Ensure the charity’s CRM is accurate, up to date and used consistently across the team. 

• Conduct regular spot checks and data quality reviews. 

• Support the transition to CRM-driven reporting. 

• Develop and maintain CRM admin processes, templates and documentation (including user guide). 

2. Governance, compliance & policy administration 

• Maintain organisational policies, procedures, training records and compliance documentation. 

• Schedule reviews cycles and follow up with team/trustees for updates. 

• Maintain accurate HR compliance records for team (DBS renewals, training certificates etc.). 

• Keep governance and compliance well-organised and accessible. 

• Contribute to improving workflows, systems and processes. 

3. SharePoint & digital systems maintenance 

• Lead an overhaul of SharePoint structure to create a clear, user-friendly filing system. 

• Ensure documents are saved, organised, version-controlled and archived. 

• Keep SharePoint updated and functioning well. 

• Support staff with basic digital troubleshooting and liaise with IT support when required. 

4. Memberships, subscriptions & Organisational admin 

• Monitor charity memberships, renewals, insurances, subscriptions, storage costs, licences, software and service contracts. 

• Maintain a central register of renewal dates and ensure timely payments. 

• Support procurement of equipment, supplies and services. 

5. Meeting coordination & minute taking 

• Manage meeting schedules, invitations, and logistics for: 

• AGM 

• Board/trustee meetings 

• Trustee/team meetings 

• Working groups and subcommittees 

• Prepare and circulate meeting papers. 

• Attend meetings, take accurate minutes and distribute them promptly. 

Events fundraising is a crucial part of our fundraising strategy, to improve outcomes from sepsis.

This role will be responsible for developing and maintaining a portfolio of both third party and UKST annual events that will support UK Sepsis Trust’s continued growth across the UK, helping us to reach and support more people who are affected by sepsis.

As UK Sepsis Trust’s Events Officer, you’ll play a pivotal role in driving our fundraising efforts by designing and delivering a varied portfolio of events. Working closely with our Head of Income Generation and the fundraising team, your primary responsibility will be to deliver excellent stewardship to fundraisers and help them to achieve their fundraising goals.

You will understand the importance of being organised, managing strict deadlines and putting together event budgets.

If you’re a creative, energetic individual with excellent organisational and events management skills, with at least two years’ previous experience in a similar role, we would love to hear from you.

Key Responsibilities

Events delivery 

• Work with the fundraising team, to plan and execute fundraising events-both 3rd party and UKST own
• Manage mass participation fundraising initiatives
• Design and deliver virtual events, eg Facebook Challenges 
• Collaborate with colleagues to create and deliver new fundraising events
• Evaluate fundraising events and provide reports on all aspects of the event, analysing the efficacy and value of the event, what can/should be changed and whether the event should be repeated.
• Use the CRM to manage all event registrations and reports

Donor Stewardship

• Provide excellent stewardship to events participants , ensuring ongoing engagement and satisfaction.
• Organise event WhatsApp groups to encourage communication and shared gaols

Revenue Generation

• Set ambitious events fundraising targets and work with your colleagues to develop plans to achieve them.
• Use our CRM to track and report on fundraising progress, providing regular updates to colleagues.

Relationship Management

• Cultivate strong, long-term relationships with fundraisers, serving as the primary point of contact for event  fundraising-related inquiries.
• Maintain accurate records of all event registrations and donations on the CRM system.

Experience/ qualifications

• At least 2 years’ experience in event fundraising in the nonprofit sector or equivalent role.
• Excellent organisational and communication skills, with the ability to articulate the charity's mission and impact effectively.
• Results-oriented with a track record of meeting or exceeding fundraising targets.
• Highly organised with the ability to manage multiple projects simultaneously and work effectively under pressure.
• Proficiency in Microsoft Office and CRM systems.

Additional Information

• This is a full-time position based at home with occasional travel to London, Manchester and Birmingham and to meet colleagues, partners or attend events across the UK.
• Competitive salary and benefits package, including opportunities for professional development and growth within the organisation.

Interviews will take place on 20th/21st January 2026

Role: Fundraising Manager

Location:Home-based within the UK, with regular attendance (approx monthly) of meetings, mostly held in London, and to support fundraising events.

Salary:£35,000 (FTE equivalent)

Type: Flexible to full or part-time. Minimum 3 days per week.

Responsible to: Director of Fundraising & Communications

Responsible for: Fundraising Assistant

Benefits: Flexible working arrangements, 28 days of annual leave (FTE pro rata for part-time) + 1 day for your birthday, pension scheme and Employee Assistance Programme

We are seeking a dynamic, creative and results-driven Fundraising Manager to join our team. This role is ideal for someone with a passion for fundraising, relationship-building and supporting the growth of a small charity. As our Fundraising Manager, you will implement our fundraising strategy across multiple channels. You will work closely with senior leadership, colleagues and volunteers, to build and sustain our donor base while helping to diversify our funding sources.

Key responsibilities:

1. Fundraising planning and execution:

· Develop and implement fundraising plans to achieve annual income targets from diverse funding sources.

· Manage a range of fundraising activities, with a specific focus on individual giving, legacies, corporates and other philanthropic activities.

· Create compelling cases for support, donor communications, and fundraising materials.

· Explore new fundraising opportunities, particularly in the digital environment, and make recommendations for implementation.

2. Donor relationship management:

· Build and maintain relationships with current and prospective donors and fundraisers.

· Implement stewardship plans for donors at all levels to enhance donor retention and loyalty.

· Manage donor database and track donations, ensuring accurate records of giving and engagement.

3. Event management:

· Plan, promote, and execute fundraising events, including supporting third party events, virtual campaigns and donor engagement activities.

· Offer high quality stewardship to supporters.

· Coordinate logistics, suppliers and volunteers for events.

· Manage event budgets and track event-related income and expenses.

4. Collaboration and team support:

· Work closely with the communications and marketing teams to create fundraising campaigns and materials.

· Collaborate with senior leadership to develop fundraising priorities and strategies.

· Provide support and guidance to volunteers involved in fundraising activities.

5. Reporting and analysis:

· Monitor, evaluate, and report on fundraising performance, providing regular updates to leadership and stakeholders.

· Analyse trends in donor giving and provide insights for future fundraising efforts.

PERSON SPECIFICATION

Essential attributes:

· Proven experience in fundraising, donor relations, or a related field (ideally in a small charity setting).

· Excellent written and verbal communication skills, with the ability to create compelling fundraising materials and reports.

· Strong organisational and project management skills, with the ability to manage multiple tasks and deadlines.

· Ability to work independently, remotely, and as part of a small team.

· A passion for the mission and values of Overcoming MS and a genuine desire to make a positive impact.

· Willingness to work closely and effectively with donors to design/curate compelling fundraising initiatives.

· A ‘digital-first’ mindset: confident with integrating digital platforms and channels across all fundraising activities

Desirable attributes:

· Creative thinker with the ability to develop new and innovative fundraising strategies.

· Enthusiastic, with a positive, can-do attitude and the ability to inspire others.

· A strategic approach to relationship-building and donor stewardship.

· Ability to build effective relationships with third party suppliers, platform providers etc.

· Experience with customer relationship management systems (we currently use Dynamics 365).

· Excellent eye for detail, works to deliver high-quality work.

· A proactive approach to their work and able to identify opportunities and solutions. 

We are looking for a part time Membership Officer to work 3 days a week (Tuesday, Thursday and Friday), alongside our existing part time Membership Officer. The position is hybrid, with at least one day a week (Tuesday) in the office in Archway. Together, they will lead on administrative support of our membership functions. Reporting to our Office and Events Manager, the post holder will be responsible for the administrative functions that support the smooth running and ongoing success of the organisation around membership.

This is an interesting and varied role that acts as a first 'point of contact’ for the people we work with (such as Member Institutions, Registrants and queries from members of the public), as well as managing the administrative aspect of memberships, such as setting up new Registrants on our CRM system. The role also involves longer term project work such as overseeing the CPD audit and improving and growing membership processes.

We are looking for an enthusiastic and highly motivated individual with previous administrative experience who are keen to join our small and friendly staff team.

Applications must include both a CV and a cover letter to be considered.

Main Responsibilities

· Assisting the CEO and the Executive Team Members in the development and delivery of the Society’s many activities and projects to ensure all tasks are being completed within timelines, effectively and to high standards

· Supporting the Conferences and Events Manager in the development and running of an extensive programme of network events and workshops, and the Society’s annual conference

· Promoting the Society and its events on social media platforms including LinkedIn, Bluesky, and X

· Scheduling meetings, organising papers, and some note/minute taking, as required

· Ensuring all actions are recorded and completed following Meetings of the Board of Trustees and standing committee and working group meetings.

· Developing an understanding of the Society’s CRM (Customer Relationship Management) systems and managing related data.

· Ensuring the SRHE website is kept up to date, in liaison with other team members

· Providing quality customer service for members and external contacts

Qualifications, skills and experience

You will need to demonstrate that you possess the following qualifications, skills and experience:

· Demonstrable experience in a team support role or an administrative assistant role

· Excellent organisation and administration skills

· Excellent written and verbal communication skills

· Good numeracy skills

· Excellent knowledge/application of office IT systems (Microsoft Office: Word, Outlook, PowerPoint, and Excel)

· Familiarity with website maintenance and basic website management

· Managing, maintaining and manipulating databases

· Preferred education is to undergraduate level with an interest in higher education provision

We are a well established older person's charity in London and specialise in providng a full range of activities from learning, physical exercise, art and cultural classes and trips.  We are seeking a person who will excel in a busy, multi-tasking environment whilst maintaining a calm presence.  They will possess the skills to support a junior role so they can thrive in the role.  Behind the scenes you will be reviewing the Arts & Culture provision in your centre to ensure we are providing the best possible service, seeking member feedback and planning ahead for the next quarter/term/year.  Key skills to this role are time management, prioritising workloads, problem solving, and thinking on ones own initiative.

Are you looking for a dynamic role in charity fundraising? Join housing charity, AzuKo. We need your help to build a fairer world.

AzuKo is working to end housing poverty in Bangladesh and the UK. We’re looking for an individual who is proactive, highly organised and an excellent communicator, and who is motivated to develop their skills in fundraising.

ROLE OVERVIEW

You’ll be helping AzuKo connect with current and potential donors to raise vital funds and ensure we continue supporting those in need. The role involves conducting research, bid writing, building relationships and growing our network.

DETAILS

• Role: Fundraising Officer (freelance)
• Location: Remote
• Time: 3 days (22.5 hours) per week for 6 months, with possibility of extension. We’ll always try to be flexible around your other commitments.
• Pay: £16 per hour
• Application: via AzuKo's website
• Application deadline: 5pm GMT, 23rd January 2026
• Interviews: w/c 26th January
• Start date: February

RESPONSIBILITIES

• Research, identify and connect with potential funders, with a particular focus on Trusts and Foundations
• Understand donor needs and requirements
• Develop an engagement and stewardship calendar
• Support the development of proposals, and overall fundraising strategy
• Write and submit funding applications, and report to funders
• Deal with funder queries and requests
• Support volunteer fundraisers, helping them to reach their potential
• Maintain accurate, and transparent filing systems (CRM)
• Track and report on fundraising, for internal analysis
• Keep informed on the Fundraising Regulator and Code of Fundraising Practice, General Data Protection Regulation (GDPR), and Charities Act
• Contribute to AzuKo storytelling

KNOWLEDGE, SKILLS & EXPERIENCE

Essential

• Research and analytical skills
• Comfortable with digital/remote working e.g. use of OneDrive, Slack
• Sales skills and willingness to make cold approaches (phone/email) to funders
• Proficient in Microsoft Office
• Excellent written and communication skills, able to articulate complex ideas in simple language
• Open minded with a willingness to learn
• Able to work independently, and as part of a team
• Passionate about the charity sector, and our cause

Desirable

• Experience in Trusts and Foundations fundraising, or fundraising generally
• Experience of Customer Relationship Management (CRM) software
• Knowledge of housing issues/poverty, international development and/or women’s rights
• Understanding of the relevant fundraising codes of practice, GDPR, the Data Protection Act and other related legislation

No candidate will meet every single requirement. If your experience looks a little different, and you think you can bring value to the role, we’d love to hear from you.

WHO ARE WE LOOKING FOR?

An individual passionate about the work we do, and the impact we have. While you’re with us, every ounce of effort you put in will help us improve living conditions for vulnerable communities. We expect all team members to share our values.

“Co-design is at the centre of everything AzuKo does, and this includes all their team members. Their collaborative approach is empowering and offers the opportunity to really be a part of the change, where your ideas are encouraged and celebrated.” — Charlotte, Development Officer

THE IMPACT OF THIS ROLE

We’re a growing charity. The role supports AzuKo to achieve its ambitious fundraising targets. Our work prioritises disadvantaged individuals, families and communities. Ultimately you’ll be contributing to the positive change AzuKo seeks to make in the world.

WHY WORK WITH US

It’s an opportunity to develop your skills in fundraising at an innovative and empathic charity. You’ll gain an in-depth understanding of AzuKo, the charity sector, and nature of housing poverty globally.

HOW TO APPLY

Apply online, via AzuKo's website.

Complete the form with your details, answer questions about your motivations for applying, relevant skills, and attach your CV. Shortlisted candidates will be invited to a Zoom interview.

• Application deadline: 5pm GMT, 23rd January 2026
• Interviews: w/c 26th January
• Start: February

Open Age is seeking a Centre Coordinator who can demonstrate a passion for creating a welcoming and accessible space for older people at our dedicated Open Age centres.  The person will thrive in a busy, multi-taskng environment and provide an efficient admin/IT support at the Reception, supporting volunteers who are in this role. 

About Us

GiveOut is an award-winning international LGBTQI community foundation bringing together our community and allies to support LGBTQI activism worldwide.

Across the world, courageous activists are working tirelessly to protect LGBTQI communities and advance equality. But they lack resources and funding is fragile, especially in the Global South. LGBTQI groups receive a tiny fraction of international development aid.

GiveOut exists to bridge this gap. We provide a platform for individuals, businesses and others to give tax efficiently in one place, ensuring sustained funding for LGBTQI human rights activism worldwide. By pooling donations, we provide grants to pioneering organisations, empowering them to defend our communities, tackle inequality and campaign for lasting change.

In just seven years, we have provided over £3 million in new funding, supporting nearly 60 LGBTQI organisations globally. Our grant partners report back on their achievements, and we share their impact with our supporters, demonstrating the tangible difference their generosity makes.

Together, we are strengthening the global LGBTQI movement, ensuring activists have the resources they need to build a more just and equal world.

About the Role
Fundraising and philanthropic advocacy are at the heart of GiveOut’s work. As Philanthropy Coordinator, you will be a key member of the Philanthropy team, supporting our philanthropy programme and working closely with the Head of Philanthropy and Senior Philanthropy Officers.

You will have responsibilities in three main areas: helping with internal programme coordination, supporting colleagues on key donor relationships and fundraising, and events.

You will be highly organised with a strong work ethic, enjoy organising events, and up for the challenge of raising lower level gifts from our community and allies. You will have the opportunity to develop organisational, project management and fundraising skills, learn about LGBTQI rights activism around the world, and see the impact of your work through the incredible LGBTQI organisations supported through GiveOut.
 

Key Responsibilities

• Internal Programme & Team Coordination

  • Manage calendars, schedule internal meetings, help bring together agendas, book meeting rooms, and take minutes where required

  • Help maintain internal documents & systems such as fundraising pipeline, internal reporting and project management tools.

  • Maintain database to ensure accurate donor information in GiveOut’s CRM 

  • Coordinate monthly finance reconciliation tasks for Philanthropy Team

  • Work with colleagues on shared processes, including finance and reporting

  • Contribute to a dynamic, fun and effective organisation

• Supporting Donor Relationships

  • Triage donor requests, responding where appropriate 

  • Schedule external meetings and calls

  • Create and send invoices to donors 

  • Create fundraising campaigns across third party platforms such as Benevity, JustGiving and CAF. 

  • Ensure we have necessary information to claim Gift Aid on eligible donations

  • Support on reporting to donors on the impact of their giving, building donation reports from database, liaising with internal teams, and using templates to build reports

  • Assist in donor research and prospecting

• Events

  • Support on GiveOut online and in-person events, creating event plans, and coordinating both internally and externally

  • Support travel and manage itineraries for international guests 

  • Attend GiveOut and networking events, representing GiveOut and the Philanthropy Team as needed

Essential Skills and Experience

• Connection to GiveOut’s vision, mission and values, with a commitment to the LGBTQI community

• Team player, with strong interpersonal skills 

• Strong communication skills, written and verbal, confident in engaging with colleagues and external stakeholders 

• Strong organisational skills, with ability to manage multiple tasks simultaneously

• Excellent attention to detail and time management

• Good working knowledge of using office software (documents, spreadsheets, presentations) and online calendar tools

• Highly motivated, with a strong work ethic

Desirable Skills and Experience

• Experience in organising and coordinating events

• Fundraising or relationship management experience

• Experience of  Google Workspace tools (Gmail, Calendar, Docs, Sheets etc.)

• Experience of Asana project management tool

• CRM experience (Donorfy-specific training will be provided)

• Experience using MailChimp, MailMerge or other email marketing tool

• Working knowledge of the GDPR

Please note, if you do not meet all essential skills and experience, but feel you would be a good fit for this role we encourage you to apply anyway.

At GiveOut, we are deeply committed to creating an inclusive and diverse environment. We welcome applicants from all backgrounds, and encourage applications from women, non-binary, trans people, people of colour, and people with disabilities.

This is an exciting role in a team dedicated to raising the bar of operational excellence at Stewardship. You will play a crucial role in bringing exceptional operational efficiency across various Stewardship platforms, enhancing customer satisfaction by providing Stewardship givers and partners with seamless, impactful services that bring our mission to life.

Through vital processes, checks and administration, you will be serving generous Christian givers and the highly impactful churches, mission workers and charities which they support. Your work will equip, encourage and support our givers and ministry partners to become faithful, active stewards – transforming hearts and helping hands to steward responsibly and faithfully all that they give and receive.

This is a twelve month fixed term role to cover maternity leave. 

Occupational Requirement (OR)

As a result of our Christian ethos, this post is covered by an Occupational Requirement (OR) under Part 1 of Schedule 9 to the Equality Act 2010. The successful applicant will be expected to be a practising Christian and to clearly demonstrate a personal commitment to the mission, principles, values and practices contained in our Ethos Statement, by:

· Active membership of local church congregation.

An understanding of the faith aspects of the work of Christian charities, including the preparedness to pray with colleagues, where appropriate.

We're looking for a Rehoming Manager to embed a culture of high performance, creativity and excellent customer service at our Rehoming centre in Shoreham. Working closely with the rest of the management team, you'll manage and support the development of our rehoming team, who work tirelessly to find forever homes for the dogs in our care.

What does this role do?

As Rehoming Manager, you will:

• promote a culture of rehoming across the whole centre team, maximising the effectiveness of interactions and their conversion to adoptions,
• lead, manage and develop the rehoming team, instilling a performance based approach, focused on meeting both objective based and customer service targets,
• collaborate with other managers to optimise kennel occupation and to ensure appropriate assessment and triage of dogs is completed,
• drive a culture of continuous improvement across all public facing activities, focusing on the development and wellbeing of colleagues and a consistently positive experience for volunteers. 

Could this be you?

To be successful in this role, you'll need experience of leading a small, diverse team, with particular focus on driving high performance, delivering excellent customer service and meeting targets. You'll also need some operational management experience, with the ability to make decisions swiftly and effectively, with a solution focused approach. Excellent communication skills are essential, including the ability to have challenging conversations empathetically. Above all, you'll have a passion for rehoming dogs and the work Dogs Trust does.
 
This role can be either a live out or live in role, with accommodation accessed by a flight of stairs. This role includes working every third weekend and regular night duties 2-3 times per week. 

The interviews are scheduled for the 21st of January 2026.

A little about us:

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.

We are seeking a committed and motivated Head of Fundraising to deliver the OCT’s ambitious fundraising requirements. This is a vital role for the Ocean Conservation Trust (OCT) leading on the development and delivery of the full spectrum of fundraising activities to support our mission. The post holder will be a key contributory member of the Senior Management Team. 

The OCT has ambitious fundraising requirements. In addition to the funds raised through the National Marine Aquarium (NMA), the OCT needs a more diverse income stream to drive its core programmes, through the development of appropriate corporate, philanthropic and donation initiatives.

The post holder will need to understand the core programmes and develop appropriate schemes and campaigns to build a wide support network to secure a lasting pipeline of donations. They will need to be entrepreneurial, self-motivated, team focussed, comfortable liaising across the organisation to ensure integration with activities such as communication, research, membership, publications, partnerships and data and information services among others. They must own income targets and lead income growth, thinking in terms of pipelines, ROI, KPIs and lifetime value. In addition, they will be key to maximising use of the customer relationship management (CRM) system.

Overall, this role will be fundamental in developing the OCT as the leading Ocean conservation charity in the UK, generating significant new and diverse revenue streams to drive the Charity’s ambition.  They must be capable of moving OCT beyond NMA visitor income, building a resilient, mixed portfolio.

You will lead a team of 3 staff members and be accountable for achieving specific funding goals to deliver our strategic plans. The post is based at the National Marine Aquarium, Plymouth, UK. Flexible working arrangements include 3 days office/2 days home.

Applicants for the post will have a minimum of five years of fundraising leadership in the charity or non-profit sector with a proven track record of target-driven fundraising.

Salary and benefits

• Salary £45k.
• Company pension scheme with a matched employer’s contribution of up to 5%
• 28 days paid holiday per annum (including bank holidays)
• Up to 5 days additional holiday dependent on length of employment
• A day off on your Birthday
• Working for an Ocean Conservation Charity of repute
• Potential for some flexible working / home working
• Life Assurance scheme
• Length of service awards
• Employee Assistance Programme
• Discounted on-site parking
• Staff discounts up to 50%
• Complimentary family ticket each month on successful completion of probationary period

Essential skills/qualifications

• Significant experience of fundraising leadership in charity or non-profit sector

• Demonstrated track record of successful fundraising

• Thorough understanding of fundraising principles.

• Experience with individual giving, legacies and regular giving programmes from a range of socioeconomic groups

• Experience with campaign-driven projects with specific targets

• Proven success with donor prospecting, nurturing, stewardship and recognition

• Experience in managing a donor pipeline

• Proven success with grant applications

• Experience in utilising CRM systems to grow and manage fundraising prospects

• Ability to lead / manage team(s) to provide operational and strategic direction

• Ability to manage an area of responsibility including working with budgets and creating and contributing to the construction of a business plan

• Excellent communication skills with ability to confidently interact with individuals at all levels, internally and externally with stakeholders and customers

• Contract negotiation/experience skills

• Passion and an inquisitive and inventive mind

Desirable skills/qualifications

• Ability to produce a coherent and accessible written narrative for campaign development

• Understanding of relevant GDPR protection and Gift Aid legislation

Key Responsibilities are incuded in the attached Job Description.

To apply: please select the apply now button and send your CV with a covering letter and details of 2 referees. (Reference: Head of Fundraising application).

The covering letter should:

· outline your previous and most relevant experience

· explain why you are right for the role

· confirm you are available during interview week

Closing date: 14th January 2026.

Interviews will take place during the week commencing 2nd February 2026.

In line with current legislation all applicants must be eligible to live and work in the UK. As part of the recruitment process you will be asked to provide documented evidence of eligibility.

The OCT operates an Equality and Diversity Policy and is committed to promoting a diverse and inclusive community – a place where we can all be ourselves and succeed on merit. All applications will be judged solely on merit.

Only candidates invited for interview will be contacted.

If you love data and want to make a difference by helping us to support vulnerable children alone and at risk on the streets and at transport hubs, leading change and building brighter futures across the world then this could be the role for you.

We are moving CRMs in 2026 and need to make sure that we are efficently and accurately processing all UK income and other supporter data within the organisation's new CRM system. The post holder will play a key role in maintaining the  integrity and compliance of financial and supporter records, enabling the charity to maximise income and supporter engagement.

They will be responsible for processing a range of income sources—including online, postal, event, and PayPal donations—while ensuring timely and compliant Gift Aid claims and accurate data management. The role will also support database  maintenance, data quality, and system improvements through collaboration with suppliers and internal teams.

In addition, the post holder will uphold data protection and fundraising compliance (including GDPR, PECR, and Gift Aid regulations), provide training and support to colleagues, and contribute to a culture of accuracy, transparency, and continual improvement across the Fundraising and Marketing team.