Customer Relationship Manager Jobs in City Of London, Greater London
Yes Futures empowers young people to believe in themselves and discover their personal potential.
We are a multi-award winning charity, established in 2012. Our successful programmes have already made a proven difference to the lives of over 3400 young people.
We are ambitious about expanding our impact to many more young people and we are seeking a passionate and driven Programme Manager(s) to join delivery team and help us scale our programmes to more schools.
Programme Manager role
We are now looking for an enthusiastic and committed Programme Manager(s) to join our existing Programme Team in September 2024 on a full or part-time basis (6-month fixed-term with potential to extend). As a Programme Manager, you will be responsible for managing the Yes Futures programmes in-person, in our partner primary and secondary schools in North London, Essex, Hertfordshire, Bedfordshire & Buckinghamshire.
Main Responsibilities
You will be one of a small team of Programme Managers, dedicated to delivering excellent programmes which make a positive difference to the lives of students. The main responsibilities of the Programme Manager role are:
Programme delivery
- Responsible for the care and wellbeing of all students in your schools on the programme;
- Communicating with parents where necessary during the programme, by email, letter and telephone;
- Planning and delivering whole-group workshops for students;
- Planning and delivering information and celebration events for students and parents;
- Facilitating the in-person and online volunteer coaching team to deliver student coaching sessions. As well as delivering coaching sessions to students, where required;
- Developing business and charity partnerships for day trips;
- Planning and delivering the day trips included in the programme;
- Supporting the planning and delivery of the Into the Wild and World of Work day trips;
- Implementing discipline procedures, including reporting serious discipline issues;
- Implementing all necessary Health and Safety and Child Protection procedures, including recording and reporting any incidents;
- Ongoing communication with the school and Yes Futures head office regarding student engagement and progress.
Organisation and administration
- School onboarding, including ensuring that dates are planned, students are recruited and parental agreements are returned;
- Planning and organising the logistical elements of the programme (timetables, activities, sessions plans etc) through liaising with Yes Futures head office, school staff, businesses, charitable organisations and the rest of the Coaching team;
- Creation of Risk Assessments, parent letters and programme-related documents for schools;
- Sourcing materials needed for programme sessions, including lunches for trips;
- Assisting with finance and petty cash where required.
Management of volunteer Yes Futures Coaches
- Managing and developing the skills of your Coaching teams (usually 2-6 adults per school);
- Ongoing communication with your Coaching teams, to foster their enthusiasm and commitment;
- Supporting Coach recruitment for future programmes;
- Supporting the planning and delivery of training for Coaches;
- Maintaining accurate and secure records of Coaches’ personal information, absences, sickness and other relevant information.
Evaluation and reporting
- Facilitating the pre-, mid- and end of programme evaluations;
- Oversight and input of key student monitoring data and impact data;
- Debriefing and ongoing feedback collection from schools and Coaches;
- Ensure all work is carried out in an effective and timely manner to support continued high standards of the Yes Futures programmes.
Programme Managers will also be given the opportunity to support with other Head Office functions, including but not limited to:
- Strengthening our strategy, programme design and theory of change;
- Supporting the marketing of Yes Futures to new schools and customers;
- Developing our fundraising strategy through bid writing and other fundraising tasks;
- Establishing relationships with key partner organisations;
- Planning our future Ambassador offer and other pilot programmes.
In addition, as part of our focus on employee development, you will be able to dedicate time to individual personal development opportunities and gain further professional growth through leading working groups in strategic areas in which you are interested.
Benefits to you
Yes Futures is an incredible place to work. In the past two years, we have been awarded places in both the Top 100 Social Enterprises UK and the Escape 100: Best Companies to Escape To.
This is a unique opportunity to have an incredible impact, by joining our ambitious team at this exciting stage in the charity’s growth. You will have significant ownership over your work, enabling you to thrive and grow your talents in a collaborative environment alongside a supportive, fun team of colleagues.
As well as a generous reward package, we provide:
- 25 days’ holiday + bank holidays, increasing year-on-year to 30 days’ holiday after five years of service.
- Additional 3 days’ volunteering leave, so you can focus on your other charitable passions.
- Workplace pension with employer contribution of 5%.
- Flexible approach to work (remote working and flexibility around core hours 10am-4pm)).
- Generous CPD allowance for professional development and qualifications.
With us, you will make a tangible difference to thousands of young people’s lives.
Some testimonials from our current employees:
- "Yes Futures is an extremely positive and supportive working environment. All employees are valued and encouraged to contribute across all areas of the charity. My team are so enthusiastic and passionate about the fundamental ethos - helping to build a positive future for young people."
- "As well as every day being different, and the work we do being so rewarding, we have a fantastic team of dedicated, intelligent, interesting, passionate people! It's wonderful to be part of it all!"
- "I work with a supportive team with great passion and energy. We are all so different but share a passion for supporting young people. Our CEO is an inspiration and leads the way with her positivity, drive and enthusiasm."
How to apply
If you would like to apply, please send a CV and cover letter (max 600 words) to applications @ yesfutures. org. Please quote the role title and your name the subject line (e.g. Programme Manager - ‘Your Name’) by Monday 1 July (9am).
Please include:
- Your motivations for applying
- How your skills and experience meet the person specification for this role
- Your home address/ town or postcode (which should be within the specified region)
- Your preference for full or part-time roles (i.e. days per week)
- If you have access to a vehicle for work (this is not a requirement for the role but helps us effectively plan our school allocations).
- The date from which you are available to start the role
Dates and recruitment timeline
Shortlisted candidates will be invited to a first-stage online interview taking place on 9 & 10 July (invitations will be sent by Friday 5 July at the latest). Successful candidates will then be invited to an Assessment Centre and Interview taking place on Wednesday 17 July (in-person at our Brixton office in London). Please keep all these dates free.
Start date
Ideally, we are looking for a Programme Manager to start by late August/ early September in order to provide a comprehensive induction and handover prior to the next delivery cycle in September (though there may be some flexibility to accommodate the right candidate).
Positive futures begin with self-belief. Yes Futures empowers young people to believe in themselves and discover their personal potential.
The client requests no contact from agencies or media sales.
Overview
FPA is a campaigning organisation at the heart of the fight for warm, well-insulated homes and clean and affordable energy, under the control of people and communities. We want to see the UK’s energy system decarbonised as rapidly as possible, with a just transition for communities and workers. Alongside pensioners groups, trades unions, disabled campaigners, tenants’ organisations and others on the frontline of fuel poverty, we’re using protest and direct action to fight for real, sustainable solutions to the cold homes crisis. We are looking for a committed comms professional who shares our passion and values to expand our team!
The process
We’re running an inclusive and transparent application process to ensure a diverse range of people are able to demonstrate their fit for the team. Taking a CV-less approach means we’ll be focusing on the most critical things to compare candidates on, and by answering our three questions you can feel confident you’ve highlighted the most relevant experience and skills you have.
About the role
Fuel Poverty Action (FPA) is looking for an experienced Communications Lead to help us amplify our voice, extend our reach and increase the engagement of our members and supporters.
This new role is pivotal in communicating our activities and outcomes to our network of members, supporters, and the broader public.
As the Communications Lead, you will work closely with our core team and report to the Operations Lead.
What you might find yourself doing:
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Campaign Promotion: Promote our events, actions, and mobilisations to maximise participation and support.
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Managing Social Media: Oversee all content on our social media platforms to keep our followers engaged and informed.
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Regular Newsletter: Curate, create and send out our quarterly newsletter to update our supporters on our latest campaigns and achievements.
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Website Management: Keep our website content fresh and oversee any improvements or updates.
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Internal Communications: Help the core team to keep stakeholders engaged and informed
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Press and Media Coordination: Work with other team members to handle press and media relations.
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CRM Management: Assist our Operations Lead in managing our CRM system to maintain accurate and up-to-date records of our contacts.
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Communications Strategy: Help develop, monitor and evolve our overall comms plan, alongside the core team, to ensure it has the most impact.
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Team Support: Provide insights and support to the core team as needed.
About You
You’ll thrive in this role if you:
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are highly organised and comfortable self-managing
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have strong written and verbal communication skills
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have a good understanding of accessibility and inclusive communication
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are passionate about social justice and committed to the mission of Fuel Poverty Action
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have a good working knowledge of social media platforms
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are aware of your own learning needs and open to trying new things
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enjoy sharing your knowledge and skills with others
It is also desirable (but not necessary) for you to have:
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technical knowledge of (or a desire to learn) graphic design and video
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an understanding of web analytics
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successfully contributed to the launch of a new website
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previous experience using and adapting CRM systems effectively
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experience of writing press releases and conducting media interviews
Key details
Salary: £32-£36k/year, depending on circumstances (FPA’s egalitarian payscale ensures all employees are contracted on the same terms and conditions). Applications from freelancers welcome - let us know your standard day rate.
Location: Remote
Working hours: 30 hours/week, flexible but will include anti-social hours
Contract: Permanent / 12 months
How to apply
These three questions replace any traditional CV or cover letter. We want to give you space to speak to the most important aspects of your experience in relation to this job. Feel free to draw from professional or personal experiences.
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Describe a time you created a multiplatform promotional campaign for a mission-driven organisation. What challenges did you face and what approaches did you take to overcome those challenges?
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Describe a time when you created accessible web content for a diverse audience. What steps did you take (or not take) to ensure the content was inclusive and accessible to everyone, including those with disabilities?
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As a small team we often need to be flexible and adaptable, while also supporting one another to make the best use of our strengths. Share up to three unique strengths or perspectives you think you would bring to this team and role, and how they've been helpful to you in the past.
You may wish to refer back to the job advert and think about examples of the key competencies outlined there, but we’d also love to learn about other skills and experiences you would bring, even if ithey are not mentioned above.
We recommend writing roughly 500 words on each question (max 600 words).
Questions
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Can people outside of the UK apply for this role?
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This opportunity is only open to UK residents.
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Is there an office space?
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We are a fully remote team.
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We want warm, safe homes on a flourishing planet, where everyone has enough and resources are justly shared
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a successful major gifts fundraiser who is looking for a new challenge and is keen to work at Europe’s largest conservation organisation?
Our high-achieving Philanthropy Team is looking to recruit a Philanthropy Manager to help grow our donor portfolio and further increase philanthropic income for the RSPB. We are looking for an experienced major gifts fundraiser to join our friendly and hard-working team who will help us achieve our ambitious goals.
Philanthropy Manager
Reference: JUN20245094
Location: Flexible in UK
Salary: £32,022.00 - £36,731.00 per annum
Hours: Full-Time, 37.5 hours per week
Contract: Permanent
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave
You will be responsible for cultivating a portfolio of prospects and donors through a range of engagement, to gain their financial support for programmes, projects and the wider RSPB. Working with colleagues in relevant departments, countries and regions, you will manage donor relationships and solicitation strategies to achieve the best outcome for the RSPB.
What's the role about?
As a team player with a positive and diligent approach, you will:
- Look after your own portfolio of donors as well as reaching out to prospects and new donors. You will be responsible for fundraising information to advance plans and ensure prospect and donor records are accurate, incorporating any changes, new activities, updated plans, and new information as well as adding new relationships in keeping with data protection and team procedures.
- Work closely with your team and wider organisation colleagues to implement solicitation strategies, to secure financial support either by direct solicitation, preparing a written proposal, or working with senior management to make a solicitation.
- Be involved in the development of funding proposals for approved priority projects that will inspire potential donors to secure gifts.
- Contribute to the planning of and participate actively in events (face to face and online) to build relationships with donors and prospects for future income and to demonstrate the impact of gifts already received.
- Arrange meetings with individual donors at a variety of venues, including at our reserves, working closely with area and reserve colleagues to deliver an excellent experience for our supporters
- Be jointly responsible for the planning, writing, production and mailing of Philanthropy Matters, our publication aimed at philanthropic supporters.
- Build effective relationships both within the RSPB and external to it that will enhance its reputation and ultimately secure funding. This includes understanding donors’ wishes and aspirations and identifying links with approved priority projects with the aim of securing substantial gifts.
Essential skills, knowledge and experience:
- Intermediate levels of fundraising as demonstrated by work successes and recognised fundraising courses
- Experience in how to research and cultivate a prospect. And understanding of how to write a cultivation strategy
- Ability to write funding proposals and prepare briefing documents in advance of meetings and events
- Competent in the use of a CRM system (Salesforce), the Microsoft suite, other databases, research tools and methods
- Excellent communication skills, both verbal and written, and the ability to communicate effectively at all levels
- Ability to work collaboratively with team members, and people and teams outside of our department
- Good judgement when working with donors and ability to recognise potentially sensitive areas between prospects and the RSPB to ensure reputational values are maintained
- Experience of having successfully managed and developed donor relationships leading to substantial support.
Desirable skills, knowledge and experience:
- Experience or interest in the environmental sector
Closing date: 23:59, Sunday, 30th June 2024
Please note that we are actively recruiting for this position, will be interviewing on an ongoing basis, and reserve the right to close this vacancy once sufficient applications have been received - so don't hesitate to apply!
Interested?
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above.
We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side.
People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application. Contact us to discuss any additional support you may need to complete your application.
The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Finance Manager
Reporting to: Director of Operations
Direct reports: Finance Assistants x 2
Contract type: Fixed term (11 months) 28 or 35 hours a week.
Pay: £40,000 (or FTE if doing 28 hours a week)
To apply to this role you must be a practicing Christian due to the parameters of the role
This post is subject to an occupational requirement that the holder be a practising Christian under Part 1 of Schedule 9 of the Equality Act 2010.
Key responsibilities – Note the following list is not exhaustive and percentages are indicative only.
Oversight of accounting and cash management
Most of the detailed work in this section is undertaken by the direct reports with the oversight and management being provided by this Finance Manager role
· Appropriate recording, processing, coding, posting of all financial transactions – including but not limited to bank receipts and payments, accounts payable, accounts receivable, conference fee income, invoicing, journal entries.
· Regular timely bank reconciliations.
· Invoicing and credit control
· Chart of accounts structure and department codes
· Gift Aid claims
· VAT returns
· Foreign Speaker returns to HMRC
· Regular reconciliation of balance sheet accounts
· Manage the cash needed by the business, investing excess cash to maximise returns
· Manage fixed assets and related accounting
· Oversight, monitoring and management of key financials within our online event booking system including reconciliation of income recorded on the database to that actually received, with a target of reconciliation within 2 weeks of each month end.
HR Administration and Payroll
· Payroll - administration of and preparation of the payroll (Brightpay), including submissions in respect of HMRC and pensions.
· Management of staff holiday and sickness records
· Support of HR queries
Preparation of budgets and forecasts
· Management and preparation of the annual budget – including for example income (conference fees, product sales, advertising, onsite cafes), running costs (event production costs, team activity costs, honoraria) centralised costs (staff, overheads), departmental budgets (networking, marketing), capital and restricted funds etc.
· Update of forecasts as required with a target of quarterly reporting to Section Head budget managers and Director of Operations.
Reporting
· Management accounts/management information/data for regular quarterly report data as required including reporting on conference and product performance.
· Prepare year end accounts ready for review by Head of Finance.
· Reporting as required to review spending with department heads.
Management of the finance team
· Quarterly Reviews
· Day-to-day support
Oversight of financial management at conferences
· Systems with appropriate controls for the money arrangements at the gates, cafes sales and customer services (for eg Day tickets, programmes, coffee etc)
· Conference collections – counting, processing (Credit cards & Gift Aid), recording & banking
· Preparation of honoraria payments systems.
· Liaison with team leaders about their budgets
· Manage day to day requirements in the office on site
· Conference petty cash
· Oversee day to day requirements in the office on site
· Daily takings (cash & credit cards) – counting, reconciling, recording and banking
Other
- Work well with all members of the wider staff team
- Attend and sometimes lead at staff prayers and other staff meetings.
- Responding to queries from Trustees, Operational Director and budget managers as required.
Applicants for a job with New Wine will need to demonstrate that they have the necessary skills, experience and attributes relevant to this advertised vacancy. All applicants should be committed to New Wine’s mission and values.
This job description is intended to summarise the primary responsibilities and qualifications for this position. The job description is intended to include only some duties an individual in this position might be asked to perform or all qualifications that may be required now or in the future. New Wine reserves the right to revise the duties outlined in this job description at its discretion.
Why join our team?
One team: We care about you and invest in our team with training opportunities, quarterly reviews, and flexible working. We are keen for you to flourish here at New Wine, so if you see something you’d like to learn or a skill you’d like to develop, let your manager know!
Workspace: We have moved our office to Work.Life, with our main base being the Liverpool Street branch. Within the building, there are fantastic spaces for meeting, networking and coworking, as well as free coffee and events, breakfasts, and well-being activities for us as members.
Healthcare: We are pleased to have recently launched Vitality Healthcare for team members who work more than 15 hours a week.
Events: Joining New Wine has exciting opportunities as we head to our two main events, the New Wine Leadership Conference and the New Wine Summer Festival. Depending on your job role, there may be other opportunities to head to site, but you will be invited, and arrangements would be made in advance. Specifically, at our two main events, we will make sure to look after you so you can do your job to the best of your ability. We also make sure TOIL is accrued so that you can rest to the best of your ability too!
Prayer Days: Your physical, mental, and spiritual health are incredibly important to us. While onsite at our events and throughout the year, we make sure to honour Prayer Days.
Pension: After completing three months and passing your probation, you will be automatically enrolled in the New Wine pension scheme. As part of the scheme, we will contribute 10% of your salary. This scheme does not require any contributions from you. However, if you would like to make additional contributions, you can arrange this.
Key dates: Application deadline is 07 June 2024, 5pm. If strong applicants are received before this time, we may close applications early. We will aim to interview in the week commencing 10 June 2024
Application: Please send your CV and cover letter to the hiring manager by the given date above.
The client requests no contact from agencies or media sales.
£34,300 - £37,300 per annum
Permanent, full-time (37.5 hours per week)
Hybrid working with regular travel to our London Bridge Office
What the job involves
This is a fantastic opportunity for a proactive, people-orientated Microsoft SQL data expert to join an established data function at one of the most dynamic and fastest growing charities in the UK.
Data powers the insight we make decisions by and drives the way we are building long term relationships with our customers – from service users to fundraisers, from campaigners to volunteers. As an organisation, we are transforming our culture to be data and insight driven and this role will play a major part in making that happen.
We are looking for an experienced Microsoft SQL Developer to design, develop, and maintain SQL Server databases that support our business applications and operations. The ideal candidate will have a strong background in Microsoft SQL Server, T-SQL programming, and database performance optimisation.
Working alongside our solutions architect, you’ll be responsible for the development and management of our data import processes by managing and onboarding new data feeds through our bespoke ETL tool, the Message Broker. You’ll be focused on developing and translating business reasoning into data transformation. You’ll act as a key conduit between teams – ensuring new functionality is rolled out effectively to become business as usual. Find the best ways of importing and validating customer data, so we can build long term relationships with our customers and keep them coming back for more. You’ll get involved at the briefing stage and see it through to delivery of data, championing security, governance, quality and accuracy at every step along the way.
This is role is currently seconded to the Technology Directorate, working on the delivery of the charity’s key IT systems such as the current migration from Raisers Edge 7 to Raisers Edge NXT CRM.
What we want from you
We’re looking for a people orientated, self-motivated and hands on individual, who is passionate about improving our use of customer data so that we can create a world where lives are not limited by prostate cancer.
You’ll have a good knowledge of SQL and data transformation. Experience of not-for-profit data from both a user and technical perspective would be an advantage.
You'll be a strong communicator, comfortable with communicating complex technical information to a non-technical audience face to face or via documentation and have experience of developing good relationships with people at all levels of the organisation. You’ll be able to map and optimise a process from start to finish and take people with you as you do. You’ll be a strong people person, proactive and collaborative and work well under pressure in a busy, dynamic team in a fast-paced environment. You are a true problem solver with an agile mindset.
Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.
Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.
Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.
Our commitment to equity, diversity and inclusion
At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace that represents, and can advocate for, the communities we support.
It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.
We’re continuously learning more about the needs of our colleagues, and have three amazing People Networks, sponsored by our Leadership team: Pride, Mind & Body and Multicultural.
Ways of working
Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.
Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.
The closing date is Sunday 30th June 2024. Applications must be submitted by 23:45 UK time.
Interviews: By arrangement. Currently scheduled for the week of Monday 8th July 2024.
Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.
Welcome to Retail with a difference.
Please note this is a field-based role covering the Surrey and Middlesex areas.
What if every sale you made, every display you created, every customer you enticed in, made a difference to someone’s life? And to your local community? Here at a Princess Alice shop, it does.
We are a quality retailer with care at our core. Every sale you make, makes a world of difference to the patients we support – and their families and friends. We are on over 40 high streets, turning takings directly into outstanding care. Care you make possible, and can take pride in.
As an Area Manager, you are our Ambassador on the high street, and we never forget that. We are big enough to support you with professional distribution, campaigns and training, yet small enough for you to see the real impact your work has. Locally. In our Hospice. Every day, our Customers know us, value the quality of our offer and are proud of turning their purchases into priceless care.
About the role:
As an Area Manager, you’ll lead and support shop teams across your designated area, made up of paid and voluntary staff. You will take full accountability for the profit of a mixed portfolio of shops in the Surrey and Middlesex area; this accountability extends to all income streams and controllable shop expenses. You will also be instrumental in developing and delivering, through your shop teams, high levels of supporter experience through well-presented shops and excellent supporter service. You’ll work closely with the Head of Retail and other Hospice colleagues in the day to day running of the business and contribute to all future development.
This is a full time, field-based role. You will have an office base but the majority of the working week will be spent in shops with a need to travel daily between your shops. You’ll need to hold a current driving license (maximum 6 penalty points). The role also includes working ad hoc weekends, as needs of the business require.
About You:
This position would ideally suit an experienced Area Manager, with a background in charity. However, we welcome applications form Area Managers with a solid background and transferable skills from the retail industry.
With proven people management experience, you will be confident, friendly, and possess excellent communication skills coupled with a high degree of competence in IT skills.
You will be self-motivated, able to handle conflict, problem solve and develop working relationships at all levels. Additionally, you will be extremely well organised, flexible and able to manage several tasks simultaneously.
As well as our competitive salary package and the opportunity to join an organisation which places patients at the heart of what we do, we also offer a range of great benefits, which include:
- 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service
- Training support and development opportunities
- Employee Assistance Programme – promoting staff wellbeing
- Access to blue light card discount
- Access to Pension Scheme
- 25% discount in our shops
If you are a dynamic and organised person and you feel you have the skills and experience for the role, we would love to hear from you!
Discover a career where retail means more. The difference is You.
At Princess Alice Hospice we are passionate about creating an inclusive workplace that values diversity. We are fully committed to equality of opportunities, and we warmly welcome applications from all backgrounds and cultures.
We are signed up to the Disability Confident scheme and we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. We are a place where you can be you.
Please visit our Privacy Notices section to understand and be aware of how we use the data you provide to us.
All of our vacancies except from retail are subject to a relevant DBS check.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
This is an exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop strong relationships with individuals and corporates who have the capacity to make significant donations to CSW and to steward these relationships towards deeper engagement with CSW year after year.
Key Responsibilities (a full list of responsibilities is listed in the Application Pack)
- Develop a Major Gifts strategy that delivers agreed income goals and leads to increased and multi-year financial commitments from Major Donors.
- Develop individual cultivation plans for Major Donors that provide opportunities for them to make impactful gifts, pray and campaign.
- Research and write funding proposals and cases for support and adapt as needed.
- Produce and send regular letters and reports demonstrating the impact of gifts.
- Develop relationships with a small pool of Corporates that leads to increased engagement and income generation.
The Person
You are an excellent communicator, self-motivated and passionate about enabling donors to channel their wealth to meet the greatest needs. You have strong inter-personal skills which you are able to use to build internal and external relationships. You are able to inspire people to make a difference through their giving and you are just as passionate about communicating the impact of their gift. You are proactive and willing to work well with others to achieve targets.
You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.
Essential Criteria (a full list of essential criteria is listed in the Application Pack)
- A minimum of three years’ major donor fundraising experience for a charity.
- Proven track record of securing five-figure and six-figure gifts from major donors.
- Experience of providing excellent stewardship to major donors.
- Excellent communication skills, especially verbal and written English
- Writing compelling funding applications/ proposals that match donors’ interests with CSW’s mission and activities.
CSW Benefits
We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.
Please also fill out the attached application questions.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience.
The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role, with the potential to extend beyond the initial period of maternity cover. On application, please detail your availability (and preferences) for working between 16 and 40 hours per week at our Centre. Working patterns can be flexed for the right candidate(s). Remote working is not appropriate for this role.
Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.
This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.
We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently
Reporting to our Director of Finance and Operations (DFO), our Centre Manager will:
- Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
- Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
- Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
- Support the DFO in maintaining HR systems and processes that adhere to best practice
- Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.
The person we are looking for will have:
- amazing organisational skills and the ability to work and manage others under pressure
- excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
- excellent customer service skills and experience
- the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
- a good knowledge of building management and the ability to maintain clear and comprehensive records
- a willingness to engage, negotiate and hold suppliers accountable for quality service provision
- confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.
Usual hours are within 9am to 5pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.
A generous holiday allowance is provided - 30 days a year for a full time position (rising to 35 after 5 years service) plus Bank Holidays and closure between Christmas and New Year.
If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role. Please aim to keep your statement within a one page document.
The client requests no contact from agencies or media sales.
Journey and Cross Sell Manager (Maternity Cover)
Home based, remote working
£38,000 pa plus excellent benefits
35 hours per week
12 month fixed-term contract until September 2025
The Journey and Cross Sell Manager is responsible for developing rich supporter journeys, primarily across email, that deepen the relationship between RNID and our incredible supporters.
As The Journey and Cross Sell Manager, you will:
- Build, design and deliver supporter journeys that engage audiences and encourage them to take actions, such as donating
- Work closely with colleagues in Marcomms and Fundraising to develop journeys tailored to donor types and audience segments
- Work closely with the Digital team to build journeys in Microsoft Dynamics
- Draft journey content plans and write journey content
- Maintain oversight of journeys and email across the charity, ensuring supporters receive communications that are timely, relevant and effective
- Monitor data briefs
- Track journey data and results, making recommendations to optimise their performance
- Oversee the schedule for refreshing journey content and briefing into the Content team
- Write up key processes relating to journeys and cross sell and following project delivery processes
You are an experienced professional, passionate about developing supporter or customer journeys that build loyalty and engage and inspire people to take action. You are excited by the idea of being part of a team that strives to build relationships with supporters, moving them to become advocates for people who are deaf, have hearing loss or tinnitus. You thrive in an organisational culture where agile ways of working, collaboration and a digital environment are the norm.
Experience of developing supporter or customer journeys, especially over email is essential, as is experience of using a CRM to build and send emails (Microsoft Dynamics desirable). You should also have strong communication and copywriting skills and experience of managing projects.
We are RNID: the national charity supporting the 12 million people in the UK who are deaf, have hearing loss or tinnitus.
Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.
We work with our communities and partners across industry, government, charity, education and more to change life for the better.
RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.
We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.
Closing date: 23 June 2024
Interview date: 4 and 5 July 2024
JOB DESCRIPTION
Title of Post: Financial Assistant
Responsible to: Head of HR & Administration
Hours: 32 hours per week
MAIN PURPOSE OF THE JOB
The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.
DUTIES AND RESPONSIBILITIES
1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.
2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.
3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.
4. Assisting in monthly bank reconciliations and other balance sheet accounts.
5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.
6. Maintenance and reconciliation of direct debits, standing orders and other online donations.
7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.
8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.
9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.
a. All income and expenditure are properly approved, banked and processed in a timely manner.
b. Monthly cash/cheque management and bank reconciliations are carried out and recorded.
10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.
PERSON SPECIFICATION
Required Elements
- Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
- Accuracy, numeracy, organisation, and strong attention to detail.
- Excellent mathematical skills.
- Integrity, honesty, and customer-service skills.
- Solid communication skills, both written and verbal.
- Superior attention to detail.
- Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
- Ability to work flexibly and to use own initiative to meet demands of job.
- Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
- Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.
Desired Elements
- Associate or bachelor’s degree in business, finance, accounting, or a related field.
- Knowledge of the wider UK charity sector.
- Experience of working with a CRM database is desirable.
- Knowledge of the wider UK/international maritime sector.
- Knowledge of the Catholic church.
- Experience of working in a UK charity sector.
- Understanding of the Vision, Mission, and Values of Stella Maris.
We improve the lives of seafarers and fishers through our network of local chaplains and seafarer centres, expert information, advocacy, and support.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Community Fundraising Officer – Temporary Position from July 24 for 6 months (£24-25k)
Remote working with regular travel to the West Midlands and London as required
Why join the UK Sepsis Trust (UKST)? Because there’s an exciting opportunity to work for a significant cause and help build its sustainable future. We’re building our new fundraising team and this temporary role will play an important part in accelerating our ambitious plans to increase annual income during 2024/25.
You will become the fourth member of the Fundraising Team (there are 3 full time staff) and will help to support the fundraising team.
Sepsis is the immune system’s overreaction to an infection or injury. There are over 245,000 cases each year in the UK with approximately 48,000 deaths. UKST aims to reduce preventable deaths from this ‘killer’ condition. We achieve this by:
· Raising awareness
· Supporting those affected by sepsis
· Educating health professionals
· Lobbying political organisations for better sepsis and severe infection care
Key Responsibilities
1. Deliver supporter journeys i.e. fundraising resources and stewardship communications to maximise supporter numbers, retention and engagement.
2. Use UKST’s CRM system (Raiser’s Edge) to accurately capture fundraiser information and key data contributing to the improved development and implementation of fundraising processes.
3. Communicate proactively and effectively with team members to pass on all relevant information, deliver excellent supporter care and to maximise fundraising opportunities.
4. Provide excellent customer service members of the public, either via phone, mail and in person, help to develop Fundraising activity whilst also offering our Support Services where necessary.
5. Represent the charity as and when required in schools, local businesses, and community groups, including speaking at events if – not essential
6. Keep up to date with best practice in fundraising and ensure compliance with the latest legislation and guidelines.
7. Assist in prioritising & managing enquiries about our Community Fundraising Programme via our dedicated inboxes.
8. Work collaboratively with the fundraising team and our Communications and Marketing Team to ensure maximum press and social media coverage is obtained for UKST’s community fundraising activities.
Day to day activities will include:
1. Managing an inbox and replying to enquiries in a timely and professional manner
1. Problem solving for fundraisers – finding the optimum way they can achieve their goals
2. Support the Event Team Lead with sending out merchandise
2. Download Giving reports and send thank yous to donors and fundraisers
3. Record Supporter details on CRM
4. Cover for holiday periods and manage an inbox in their absence
To be successful in this role you will have:
1. Experience of working in fundraising in a UK registered charity
2. Experience of donor relationship management using a fundraising CRM.
3. An understanding of community fundraising.
4. A proven track record of working effectively in a team.
5. Excellent communication, presentation and organisational skills.
6. The ability to prioritise diverse workloads and meet shifting demands.
7. Flexibility to work evening and weekends as necessary and travel when required.
8. The ability to undertake most of your work remotely, and plan and co-ordinate your day effectively.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Role
At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.
The role of the Events team within Alpha International is to oversee the organising of Leadership Conference (LC) in-person, any events around Leadership Conference (including Donor events, Wednesday CEF event, Alpha Staff day, regional satellite events) and London-based Alpha events across the year (such as Alpha Collective and Experience Alpha).
The Responsibilities
Events Manager
o Line managing the assigned event coordinators, temporary staff or office volunteers.
o This will include annual appraisals and weekly 1-2-1’s
o Helping to recruit and line-manage casual workers
o Helping with day to day running and support of the team for the staff assigned to this role.
Logistical arrangements:
o Development and execution of the events Day Plan. This is a minute-by-minute detailed plan that holds all the information of what will take place at the event.
o Gathering technical and logistical requirements from speakers, stream leaders and internal departments; then negotiating this with the IT, Production, Vergers and Volunteers Teams or with an external venue or AV suppliers.
o Determining catering requirements and caterer management.
o Hiring of any additional venues as required and site logistics.
o Attending site visits (for external venues that might be used).
o Hiring of any additional equipment required for the event.
o Liaising with the Production, IT, Verger, Worship team and all other internal departments.
o Ensuring any legal and insurance tasks are thought about and in place for the event taking place.
o Creating floor plans for the vergers to use.
o Liaising on interpretation needs are met including BSL.
o Liaising regarding speakers and associated tasks including contracts, gifts and accommodation.
o Liaising and implementing programme decisions.
o Any other event related task.
Marketing and communications:
o Working closely with the marketing team on the marketing plan and budget.
o Steer and monitor social media campaigns, alongside internal creative services teams.
o Ensuring all GDPR protocols are followed – keeping the login access tracker up to date.
Staffing:
o Volunteer recruitment working closely with the Alpha leadership on this.
o Communication with HTB staff as to their specific roles and responsibilities & conducting staff briefings.
o Building working relationships with volunteers and team when onsite.
The Right Candidate
• Committed to the vision of HTB and Alpha
• People management experience
• A team player with a flexible attitude
• Excellent attention to detail and strategic thinker.
• Strong operational and administrative background.
• Self-starter, able to work on own initiative and with minimal supervision.
• Strong bias to action and implementation.
• Strong project management experience.
• Excellent analytical, problem-solving, decision-making and resource management capabilities.
• Strong internal customer-focus and service orientation.
• A do-er/fixer - with plenty of energy and enthusiasm.
• Excellent interpersonal and stakeholder management skills.
Working environment
We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.
The client requests no contact from agencies or media sales.
The complaints and compliance team are looking for an enthusiastic and pro-active person who has excellent administration skills and great attention to detail to join our team.
You’ll be responsible for the day-to-day management of the compliance mailbox so you will need to be an excellent communicator and be able to give friendly support and advice to our volunteers and stakeholders in line with Girlguiding’s code of conduct and other policies and procedures.
Experience of using Microsoft Office (Word, Excel and Teams) is essential and you’ll need to be good at problem solving and be able to work on your own initiative.
Previous experience or knowledge of using a CRM database or managing high levels of data would be an advantage and you’ll need to be able to update information accurately and in a timely manner.
We are delighted to be working with a leading disability charity to find an experienced customer service professional to lead a high-performing Sales & Reservations function. The charity provides essential short breaks for disabled people and their carers that boost wellbeing and rejuvenate relationships and this role is vital part of their mission. You will focus on achieving revenue and occupancy targets, while also providing robust reporting, complaints handling and liaising with internal stakeholders to coordinate guest arrivals.
This is a great opportunity for an expert in customer service delivery to lead on the optimisation of their in-house bookings function, including guest experience, systems efficiency, current processes and implementing strategic initiatives to increase occupancy. You will be working as part of the External Affairs division and will regularly represent the Sales function at wider Executive level meetings.
To be a successful Sales and Reservations Manager, you will need:
- Previous experience of leadership and line management in a customer-focused team, ideally in a hospitality or care environment
- Commercial awareness and experience in reporting/analysis and operating and optimising a CRM system and online bookings
- Team management experience, building high performing teams
Salary: £37,485
Contract: Permanent
Location: London/Hybrid
Deadline: 31st May
Interviews: 6/7th June
If you would like to have an informal discussion, please call Chloe on 02030 062787 or email your interest along with your CV to [email protected].
Ashby Jenkins Recruitment are a specialist charity recruitment agency, we use our extensive sector knowledge and experience to match candidates to the most suitable roles. We take a relationship-led approach to recruitment, working ethically, supporting people to find their perfect role within the not-for-profit sector.
We are passionate about improving equality across the sector, you can read more about our commitment to diversity here. www.ashbyjenkinsrecruitment.co.uk/our-commitment-to-diversity/
If enough applications are received the charity reserve the right to end the application period sooner.
Using Anonymous Recruitment
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This exciting role will work closely with the Director of Fundraising, Individual Giving Manager and Digital Marketing Manager to develop a strategy, plan and key performance metrics for digital donor acquisition and fundraising. Already expert and excited by digital fundraising campaign development, you’ll have a unique combination of creative and business skills. These will enable you to create engaging digital content and through your expertise in paid search, google grants and paid social, optimise the ROI for Starlight in terms of donor engagement, acquisition, and income. You’ll be curious and take time to understand how we’re supporting children in healthcare settings which will enable you to create content that resonates with our key audiences. Finally, alongside strong interpersonal and collaboration skills, you will be proactive and results-driven with a ‘can do’ attitude to work.
The client requests no contact from agencies or media sales.