Customer relationship manager jobs in haringey, greater london

The Ogden Trust is a family charitable trust which supports the teaching and learning of physics. The Trust delivers professional development programmes for teachers of physics across England, supports schools and multi-academy trusts to improve their physics provision and works with universities to support high-quality physics enrichment.

Job scope

Head of Teacher Support leads a team delivering professional development for teachers of physics across England. The team manages a range of professional development programmes covering Early Years to Key Stage 5. The postholder will have specific responsibility for the strategic leadership and management of the team as well as managing delivery of external funding contracts.

Remote working and other flexible working arrangements will be considered.

Clinical Support Administrator

Salary: Band 3: £27,152.71 - £30,443.60 per annum inclusive.

Contract Type: Permanent, full-time.

Hours of work: 37.5 per week (with occasional weekends).

About the job role

We have an exciting opportunity for a Clinical Support Administrator in our First Contact Team at St Joseph’s Hospice. We are looking for someone who has experience in administration and working in a healthcare environment.

The First Contact Team is a dynamic one-stop service that transforms the way patients and referral agencies access the Hospice’s services. An opportunity has arisen for a full-time Administrator to join the First Contact Team. If you are a successful applicant, you will be part of the team that acts as the first point of contact for the Hospice’s services. You will answer telephone calls from people who may be in difficult and stressful situations, provide advice and signpost to other services or agencies. You will also undertake associated administration and data entry.

The service operates 24 hours over seven days a week for advice, whilst referrals will be taken mainly in daytime hours. You will work 37.5 hours every week. Shift patterns will vary, and you will be expected to cover shifts from Monday through Friday, 8.00 am to 9.00 pm, plus occasional weekends according to the rota.

About you

You will need:

• Effective communication and interpersonal skills
• Substantial experience in a telephone-based call centre environment
• The ability to remain calm whilst working in a pressurised environment
• The ability to deal sensitively and empathetically with people in distress
• The ability to work constructively as part of a team
• The ability to pay close attention to detail, accurate recording and data entry skills

Where you’ll work

St Joseph’s Hospice was founded in 1905 by the Religious Sisters of Charity and built on a rich Catholic heritage. Today, we are an Investors in Diversity awarded charity, providing expert, compassionate care to people of all backgrounds, cultures, and beliefs across East and North London.

Our specialist palliative care services—delivered at home, in our in-patient unit, and through out-patient clinics—are grounded in respect for human dignity and guided by compassion, justice, and a deep commitment to quality. Our values guide us in everything that we do. We work to ensure that everyone receives the support they need, with kindness, understanding, and respect by delivering individualised, responsive and holistic support to patients and their families.

Why work for us?

• 27 days holiday plus public holidays, increasing up to 33 days with service
• Subsidised café and early access to retail sale events
• Season ticket/Welfare loans
• Continuation of the NHS Pension Scheme or an excellent salary-exchange pension scheme.
• Santander cycles discount and cycle to work scheme
• Health Cash Plan and access to the EAP services

Join St Joseph’s team and find out more! 

Closing date: 21 December 2025.

Interview date: 5 January 2026.

We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Are you passionate about delivering high-quality administrative support in a global context? The ITF is looking for a proactive and detail-oriented Maritime Administrator to join our team.

About the role

As Maritime Administrator you will play a key part in supporting the operational delivery of international conferences and governance meetings in line with the organisational constitution and contributing to the success of the maritime sections organisational work programme.

You will work with colleagues and external stakeholders worldwide to ensure the smooth delivery of the administration function, including the logistical aspects of our global activities, meetings and conferences.

Key Duties and Responsibilities

• Organising international meetings and conferences: creating registration platforms for meetings; venue sourcing; budgeting & forecasting; delegate management; managing rooming allocations, catering and audio-video (AV) requirements; arranging interpreters when required; booking international travel and supporting visa processes.
• Documentation: assisting with the drafting and proofreading of documents for maritime meetings and conferences in line with the appropriate templates and procedures; minute taking and report writing at committee level; liaising with the in-house translation coordinators to ensure documents are submitted on time and dealing with related queries; creating document packs for maritime meetings and conferences.
• Administration: drafting, proofreading and formatting internal and external communications in line with ITF templates and standards; processing supplier invoices; other general administrative duties as required.
• Membership: maintaining accurate records and updating ITF databases and other tools, including CRM, to ensure governance committee membership and contact records are up-to date.

About you

We are looking for a highly organised individual to support the delivery of the maritime sections organisational work programme. With responsibility for organising meetings and conferences and providing administrative support, you will need the following to be successful in this role:

• Strong administrative background with excellent organisation, planning, and prioritisation under pressure.
• Able to manage multiple tasks and projects simultaneously.
• Clear, accurate written and verbal communication with attention to detail.
• Confident working with diverse stakeholders and in multilingual environments (other languages an asset).
• Solid numerical skills, including budgeting and expense reporting.
• Experience with international travel arrangements.
• Works independently and effectively as a liaison for global partners.
• Calm, adaptable problem-solver focused on improving processes.
• Proficient with SharePoint, Teams, MS Office 365, and familiar with Zoom, Cvent, and Concur.
• Experienced with CRM systems and data handling.
• Willing to travel internationally.
• Committed to social justice, trade union values, or mission-driven work.

Job Title: Finance Operations Officer
Location: A short walk from Victoria station
Hours: Monday to Friday, 35 hours per week minimum – Hybrid
Contract: Fixed term to 31 July 2026
Responsible to: Senior Financial Accountant
Salary: £30,850 £1,000 London allowance

About Organisation
This mission-driven organisation is dedicated to improving education and training for learners aged 14 and over. They work in partnership with others to deliver professional learning and development for teachers, trainers, and leaders, balancing sector needs with wider priorities to achieve our charitable purpose.

Role purpose
The Finance Operations Officer is responsible for supporting the finance team in transactional processing, financial administration, and providing excellent service to internal and external stakeholders. This role ensures accurate and timely processing of financial transactions, reconciliations, and reporting to support the organisation’s operational and strategic objectives.

Key responsibilities
• Oversee the collection of direct debit payments for subscriptions and status fees, monitoring automated processes for accuracy.
• Raise sales invoices and maintain the sales ledger on the CRM and accounting system.
• Post and reconcile non-automated payments such as BACS, credit card, and expense statements.
• Process purchase invoices and prepare month-end journals.
• Respond to financial queries and arrange refunds where appropriate.
• Carry out reconciliations and analysis, including using generative AI tools for basic checks.
• Support internal and external audits by providing documentation and responding to queries.
• Provide cover for colleagues during absences, including payment runs.
• Maintain effective credit control and support budget holders with transaction processing.
• Any other duties reasonably required to support the role.
Internal / External Contacts
• Membership subscribers and customers
• Auditors (internal and external)
• Bankers and suppliers
• Budget holders

About you
Experience:
• Significant experience in a busy finance department and managing customer/financial queries
• Credit control, raising sales invoices, cash allocation, and reconciliations
• Supporting internal and external audits
• Processing purchase invoices
• Experience with CRM systems and accounting software
• Prioritising workload and meeting tight deadlines

Knowledge & skills:
• Higher or further education qualification
• Strong financial literacy: accounts payable/receivable, journals, reconciliations
• GDPR and data protection knowledge
• IT proficient: Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Strong written and verbal communication
• High attention to detail and accuracy
• Solution-focused, adaptable, resilient
This is a hybrid role based in Victoria, London, offering a great opportunity to join a values-driven organisation where every hire contributes to the mission of supporting education and training excellence.

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

White Ribbon is the leading organisation in the UK working to engage men and boys in ending violence against women and girls. Our mission is to prevent men’s violence against women through addressing its root causes, gender inequality and harmful gender norms and stereotypes. We do this by working with individual men and boys, organisations, and the community, helping them to understand the scale of the problem, and how they can be part of the solution.

This is an exciting time to join White Ribbon as our work and profile has grown significantly over recent years as the importance of engaging men in ending violence has become more apparent. We have an increasing public presence, through campaigning activities, policy influence, in the media and online.

Location: This is a London based post, with remote working.  Most frequent and regular networking and partnership meetings and events will be in London, with some travel throughout England and Wales, particularly around the White Ribbon Day period.  You will be required to attend occasional meetings with the staff team at various locations around the country, including quarterly in West Yorkshire.

You will lead our policy work to influence decision makers and our awareness raising campaigns, including our flagship White Ribbon Day and the following 16 days of activism, with ambitious engagement targets across a wide group of stakeholders.   Your work will bring about demonstrable societal and policy change.

Please see the full job description and person specification attached.

A little about us 

We are one of the largest providers of mental health services to schools in London. We also provide early years education and family support, including offering emergency assistance for families in crisis. Through this work we support thousands of children and families each year.

Our values

We work with children and families of all faiths and none; our sole aim is to help those in greatest need so they can overcome the challenges they face and achieve their potential. Our work is underpinned by our core values of integrity, compassion, inclusion and partnership. 

About the role

As Marketing and Communications Assistant, you will help us tell compelling stories about the work we do and the difference we make to children’s lives.  This exciting role would suit someone looking to gain experience in the charity sector and learn more about different areas of marketing and fundraising.  Experience of using Adobe InDesign is essential. 

Key responsibilities

The workload will be varied and rewarding.  Key responsibilities will include:

• Assist in developing marketing and fundraising campaigns from concept to completion.
• Design and produce print and digital materials, and support basic video editing.
• Create social media content, schedule posts, and update website content.
• Assist in marketing our mental health services to schools and promoting access to our family centres.
• Work with service teams to design engaging resources to support our work with children and families.
• Contribute to events, deliver presentations and manage communications with supporters.
• Help to distribute gifts and food to hundreds of disadvantaged families at Christmas.

 If this variety appeals to you, please apply today!

About you

• Proactive, enthusiastic, and comfortable managing a varied and busy workload.
• Enjoy creative challenges and working collaboratively.
• Experience using Adobe InDesign.
• Keen interest in marketing and fundraising and working in the charity sector.

What you will get in return

• Generous annual leave allowance of 27 days p.a. plus bank holidays
• 11% employer pension contribution
• Access to a staff Health Plan and Employee Assistance Programme
• The opportunity to access further training to develop your marketing skills
• The opportunity to wake up each morning and feel you are making a positive difference!

Location

Lovely office at 73 St Charles Square, London. W10 6EJ (private off-street parking is available for staff). Hybrid working options considered, with the expectation staff attend the office at least two or three days per week on average.  At busy times, full-time office working will be required.

Application deadline 

Monday 15th December 2025

Interview date

Monday 22nd December 2025

Application requirements

Please submit your CV and a concise cover letter (max. two sides of A4) that clearly sets out why your skills and experience make you suitable for this role and what motivated you to apply.  The cover letter should include information on why you want to work for our organisation.  Only shortlisted candidates will be contacted.

We’re looking for an exceptional Head of Management Accounts to lead our financial planning and analysis function and ensure our budgeting, forecasting and reporting processes deliver accuracy, insight and long-term financial sustainability. You’ll shape and develop the management accounting team while leading business partnering activity and strengthening financial understanding across the organisation.

The Role:

• Lead the Trust’s financial planning, budgeting, forecasting and reporting processes, ensuring accuracy, transparency and long-term financial sustainability.
• Act as a strategic financial partner to senior leaders, providing insight, analysis and recommendations that inform strategic and operational decision-making.
• Oversee financial management across all directorates, including cash flow, reserves and investment planning, ensuring alignment with organisational priorities and risk appetite.
• Support the CFO in the preparation of financial reports and presentations for trustees, funders and other external stakeholders.
• Lead the monthly management accounts, year-end process, audit activity and statutory reporting, ensuring compliance and timely delivery.
• Develop and embed a strong business partnering culture, building financial capability, confidence and accountability among budget holders and project leads.
• Drive the continuous improvement of management accounting processes, reporting and controls to enhance efficiency, consistency and data integrity.

The Candidate:
We are looking for candidates who have the following:

• CCAB qualification (CIMA, ACCA, ACA or equivalent international qualification).
• Proven experience leading management accounting and financial planning teams in a complex charity or commercial organisation.
• Significant experience developing and reviewing monthly management accounts, including reconciliations, variance analysis and forecasting.
• Excellent understanding of finance systems and data flow across diverse systems, including CRM integration.
• Demonstrable experience supporting restricted fund budgeting and monitoring, and financial partnering with fundraising or project-based teams.
• Excellent communication and stakeholder management skills, with the ability to influence and challenge constructively.

Benefits & Wellbeing: Joining our team means you'll be a big part of tackling environmental and climate issues. We take good care of our staff, offering support and training opportunities. We also offer:

• Enhanced Employer Pension
• Life Assurance
• Flexible & Hybrid Working Options
• Generous Annual Leave - 25 days + bank holidays (pro rata for part time)
• Buy and Sell Annual Leave
• Enhanced Parental Pay
• Employee Assistance Programme

About Us: The Woodland Trust is the UK’s leading woodland conservation charity.  We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.

People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.

Please contact us to discuss any additional support or adjustments you may need to complete your application.

Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so they do not see your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows how your skills and knowledge link to the specifications in the job description and you share with us your passion for the role.

Acceptable Use Policy - Artificial Intelligence (AI)
We understand that candidates may choose to use AI tools to support their job applications-for example, to help structure or edit written responses. We welcome the use of AI in this way, particularly where it helps improve accessibility, such as for neurodivergent applicants. However, we ask that any information submitted reflects your own experience, skills and understanding. During interviews, candidates are expected to respond independently without the use of AI tools.

Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.

Interviews will be held via Microsoft Teams.

As a cross-border, cross-culture children’s charity, Equality, Diversity and Inclusion is at the heart of what we do. We are committed to fostering a workplace that promotes mutual respect and allows equal opportunity for all. We seek applications for candidates with diverse backgrounds including, but not at all limited to, family overseas, experience being raised by non-biological parents, ethnic minority communities and people with health conditions or impairments. 

Job Outline:

CFAB supports children on the move between the UK and other countries and children who are separated from their family in another country. The complexities of migration and international separation can make many of these children particularly hard to support and particularly vulnerable to abuse and exploitation. We ensure that children in these circumstances enjoy the same care, protection and right to a family life as we would want for any child.

We are the only UK representative of the International Social Service network, and the only charity in the UK with a dedicated international social work team. We are proud to have royal patronage from HRH, Princess Alexandra.

You will lead CFAB’s programme of campaigns, research and advocacy. You will raise awareness of our work to protect children who are separated from their families across international borders by developing key relationships with Government departments, drafting policy briefings, developing campaigns and leading on our public affairs work. You also will produce newsletters, create compelling content for our social media channels, maintain our website and promote our campaigns to key stakeholders.

We are looking for a highly motivated, creative individual who has excellent written skills and is positive, proactive and eager to learn. You will be working in a small team so a hand-on, solution focused approach is a must.

Key responsibilities:

Policy

• Draft policy positions, briefings and internal and external reports as appropriate.
• Identify and cultivate parliamentary and ministerial contacts sympathetic to our cause.
• Monitor Parliamentary inquiries, Bills, debates, parliamentary questions, and government consultations and draft submissions in a timely manner.
• Monitor and analyse government statistics.
• Work with Experts by Experience to shape advocacy and amplify the voices of those with lived experience of our work.

Campaigns & Communication

• Lead on developing our public-facing campaigns, tailoring our key messages for different audiences and identifying ways to push forward our issues through presentations, meetings, social media and other channels.
• Lead on our Public Relations work, maintaining our database and relations with relevant media, trade press and sector leads to raise awareness of our work and our policy campaigns.
• Write and produce CFAB's digital newsletters.
• Produce and track the efficacy of email marketing campaigns.
• Responsibly use digital and AI tools to enhance communication strategies, ensuring alignment with organisational values and safeguarding data privacy and integrity.

Marketing

• Contribute to the updating and maintenance of CFAB’s website as required.
• Design and produce other marketing materials as needed.

Social media

• Manage all activity on our social media channels including the creation of posts, videos and images and ad hoc engagement.
• Track online engagement with CFAB and regularly monitor performance to enable an effective assessment of our communication tools and outputs. 

Other duties commensurate with the role as required by CFAB.

Person specification: (Skills, Abilities, Knowledge and Experience)

Essential:

• Excellent written English, with proven ability to research and write accessible, clear policy documents and reports for a range of audiences.
• Passionate about CFAB’s mission.
• A ‘self-starter’ with a willingness to learn about CFAB’s complex cause. • Sound knowledge of the political system and policy making in the UK.
• Strong organisational skills and the ability to juggle multiple priorities. • The ability to engage and build relationships internally and externally to CFAB
• A clear commitment to CFAB’s values and beliefs, including the principles of equality, diversity and inclusion in the workplace. 

Desirable:

• Educated to degree level.
• Experience of providing strategic and tactical political and/or policy advice, including to senior management.
• Experience in a marketing or communications role, preferably within the third sector. • Experience using Mailchimp and website management.
• Sound working knowledge of window-based software packages, including word processing, spreadsheets, databases, electronic mail, and the internet.
• Graphic design skills and experience working within brand guidelines. • Experience in building relationships with journalists and placing stories.
• Familiarity with Salesforce.

Additional Requirements

1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act
2. Participation in evening and/or weekend events, networking and meetings

This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners.

Permanent, Full Time

Circa £32,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator.

As a Welfare Services Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.

The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK.

To apply, please click on the link and send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Tuesday 16th December 2025, 5.00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

 

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Community and Challenge Event Officer
Salary: £24,000 per annum
Location: Hybrid – London EC1Y/Home

Join MQ and help transform mental health research.

Challenge and community fundraising plays a vital role in MQ’s mission – generating repeat, sustainable income and connecting supporters to the heart of our work.

We’re now looking for an ambitious, creative, and highly motivated Community & Challenge Events Fundraising Officer to help us make the most of this moment.

You’ll help deliver exceptional stewardship to our fundraisers, build strong relationships, and support the creation of an exciting events calendar. If you love people, thrive in a fast-paced environment and want to develop your career in fundraising, we’d love to hear from you.

Key Responsibilities

• Work with the Community & Challenge Events Manager to deliver tailored supporter journeys and outstanding stewardship for community and challenge event fundraisers.
• Support the Fundraising & Marketing Officer with stewarding leads and enquiries generated through advertising and outreach.
• Manage community fundraising and challenge event registrations via the MQ website and platforms such as JustGiving.
• Assist with creating engaging marketing and stewardship materials for community and challenge event supporters.
• Contribute to developing new ideas and opportunities that inspire supporters and grow income for mental health research.

Key Activities

• Build and maintain strong, rewarding relationships with MQ fundraisers.
• Work closely with Marketing colleagues to develop compelling content and materials.
• Keep all challenge event listings on the MQ website up to date.
• Respond to social media messages and moderate supporter comments as needed.
• Attend challenge and community events (including some evenings and weekends) to represent MQ and support participants.
• Serve as a key point of contact for third-party event organisers.
• Manage enquiries and registrations from community and challenge event fundraisers.
• Identify and cultivate new fundraising opportunities with schools, colleges, universities, and wider community groups.
• Keep MQ’s database accurate and up to date, working closely with the Senior Data Officer to ensure correct income coding.
• Arrange and send supporter packs and fundraising materials throughout the supporter journey.
• Provide wider team support as required.

Person Specification

We're looking for someone with:

• Experience of fundraising through challenge events or community fundraising.
• Strong communication skills – both written and verbal.
• Ability to build rapport quickly and manage a varied supporter portfolio.
• Creative thinker with the ability to generate and develop new ideas.
• Highly organised, with excellent attention to detail and the ability to manage multiple tasks.
• Confident using digital platforms, CRM databases and social media.
• A positive team player who brings energy and initiative.

Why Join MQ?

We offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.

Plus, we offer lots of generous benefits and training opportunities.

We're a Sunday Times Top Company to work for.

Closing date:4th January 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.

No agencies please.

Role

In this exciting role, you’ll lead the charge in identifying and securing new corporate partnerships across a diverse range of industries. You’ll focus on spotting opportunities, building strong relationships, and opening doors to collaborations that deliver real impact for our cause.

You’ll be part of a team that turns strategy into action – researching prospects, crafting tailored proposals, and negotiating with key stakeholders to bring partnerships to life. You’ll also support high-profile events and initiatives that strengthen our corporate network and showcase the value of working with us.

If you’re a confident communicator with strong writing skills, highly organised, and thrive on managing multiple priorities, this is your chance to make a real difference while growing your career in the charity sector.

What we’re looking for

• Creative and innovative approach to developing new partnership
• Experience with relationship management and partnership development
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• Ability to work quickly, accurately and independently, using initiative.
• Negotiating and influencing skills
• Skilled at building collaborative relationships internally and externally.
• Fast learner with strong prioritisation and evaluation skills.

What we offer

• Hybrid working between home and our Head Office in Holborn (3 days a week in the office)
• Flexible working around our core hours of 10am to 4pm
• 25 days annual leave rising with length of service
• Closure at Christmas (additional 3 days)
• Training, support and development opportunities
• Access to discount scheme 
• Range of wellbeing initiatives including access to an employee assistance programme (WeCare) designed to save money and improve your physical, financial and mental health and wellbeing and free eye tests and contribution towards any glasses required for work purposes

Salary: £46,698 (London) / £42,373 (National) per annum

Hours:                       35 hrs per week

Contract: Fixed term contract (until March 2027)

Benefits

· 27 days annual leave + statutory holidays + 3 closures days over the Christmas period;

· Flexible working for all staff including working from home / hybrid working, and flexi-time/TOIL scheme;

· Attractive family friendly policies;

· Private healthcare cover;

· Season ticket loans;

· Employee awards, and training and development opportunities.

For more information about our benefits please visit our website.

Office locations:  London, Bristol or homeworker

The role will involve spending a substantial amount of time in the East of England (including early starts/late finishes and overnight stays where required) and regular travel nationwide for NHF events and meetings. 

Please note, if office based, the successful candidate will be expected to carry out two days in-person working per week on average which will include attendance at your office location.

Flexible working arrangements can be discussed and agreed with the line manager subject to role and business needs.

An exciting opportunity has arisen at the National Housing Federation (NHF) to join our team of External Affairs Managers on a fixed-term basis to cover maternity leave. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around 6 million people. You can find further information about the NHF on our website.

Could you be our new External Affairs Manager, working closely with our housing association members across the East of England?

This is a unique and varied role which would appeal to someone with a background in areas such as stakeholder management, policy, public affairs, communications, programme management – or a combination of these areas! For example, you may be looking to step into a role to further develop your leadership and stakeholder engagement skills, whilst still building on your policy or programme management experience and knowledge.

You will operate at the heart of social housing by working with key decision makers across the housing association sector – including managing relationships with chief executives, chairs of boards and executive directors. Strong communication and influencing skills are essential to the role, as well as the confidence to work at the most senior levels.  

It is crucial that you can work collegiately to lead key programmes of work across the NHF with colleagues in other teams, for example from our policy, press, events, and public affairs teams. Equally, you will be comfortable working autonomously and shaping your own work programme.

The core of the role involves being responsible for engagement with a whole geographic region of our membership; and working closely on or leading one of the NHF’s key themes of work, which include areas such as supported housing; devolution; developing new homes; decarbonising existing homes; ensuring the building safety agenda is delivered; or representing our rural or smaller housing associations.

The role is wide ranging and in addition to stakeholder management and programme leadership, will include running roundtables between our members and government, chairing sessions at NHF conferences, and presenting political and policy updates to senior teams within housing associations.

You will be part of a team of eight External Affairs Managers sitting within the member services directorate, which is there to ensure that we provide excellent value for money for our housing association members.

 

Key elements of the role:

· You will build and maintain brilliant relationships with housing associations leaders, using your well-developed communication and advocacy skills to maximum effect.

· You will develop knowledge, insight and understanding of housing associations to shape our policy and influencing work and to create structured programmes of member engagement on critical policy and political issues.

· You will be the contact point for housing associations in your region, ensuring they receive first class customer service on the issues which matter to them. Working closely with NHF members you will facilitate the organisation of regional chief executive or leaders forums and sounding boards.

· In addition to your regional work, you will lead on the strategic planning and delivery of a key NHF policy priority. This will require collaborative working with colleagues from across the organisation and working with members across every region and specialism.  You will play a leadership role, creating structured engagement strategies to ensure members are able to influence policy as well as engaging key NHF stakeholders and sharing best practice.

· Your role will be to implement structured member engagement to ensure our policy priorities, positions and influencing work are member-led. This will include working directly with members to inform our policy positions and lead our influencing work.

· You will influence debates at the highest level and you will spot in advance and act strategically to mitigate the risk to our membership. As such, this role requires a high degree of political and organisational acumen and the ability to horizon scan.

· You will work with colleagues in our Commercial and Events teams to maximise commercial opportunities and help shape content at our conferences, as well chairing conference sessions.

· To be the face and voice of the NHF with members, stakeholders and the media.

· To ensure that as an organisation we deliver as a whole team, seamlessly, to members to achieve greatest impact in line with the business strategy.

· To maintain high quality standards and follow NHF policy and process.

The successful candidate:

The successful candidate will be able to demonstrate:

· A sound knowledge and understanding of housing associations and issues affecting the wider sector.

· A sound understanding of the political and policy landscape that housing associations operate in.

· Demonstrable knowledge and experience of establishing and maintaining relationships with senior stakeholders, demonstrating excellent customer service and value for money.

· Effective communication skills, in person and in writing, including the ability to credibly and confidently present at meetings and events.

· Ability to listen to and influence senior stakeholders, demonstrating diplomacy, effective communication and negotiation skills.

· Clear leadership skills, able to lead complex and strategic programmes of work effectively, including experience of matrix managing and motivating a team.

· Excellent analytical skills and strategic nous with the ability to summarise complex information effectively to aid decision making.

· A commitment to excellent customer service.

· A positive, energetic and agile approach to work.

Equality, diversity and inclusion

The NHF has published its equality, diversity and inclusion strategy, which was co-created with staff. We are proud to be an equal opportunity workplace and we value the contribution each individual makes to our work.  

We are committed to equality, diversity and inclusion and are working to increase the diversity profile of our workforce. We are currently under-represented by ethnic minorities, people with a disability or disabilities and LGBTQ+, and would particularly welcome applications from people in these groups.

Disability confident employer

We are a disability confident employer and if you are a disabled person who meets the skills and experience we consider essential for the role, we will offer you an interview.

Please note: there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the minimum criteria for the job. In certain recruitment situations such as high-volume of applications, we may be required to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
In these circumstances the NHF will select the disabled candidates who best meet the minimum criteria for the job rather than all of those that meet the minimum criteria, as we would do for non-disabled applicants. This is in line with the Disability Confident guidelines.

We are happy to consider reasonable adjustments to our recruitment process if you have a disability or have a condition that you feel may affect your performance during the recruitment process. Please contact the People team with your request or to arrange a time to discuss in more detail.

Our role profile and job advert can also be requested in large print or in accessible format via this email address.

 

Completing our Application Form

To apply for this role, please complete our online application form. The application form includes your employment and education history plus you will be asked to answer questions in relation to your knowledge, skills and experience, why you are applying for the role and questions in relation to our values. The application form is anonymous and will not require you to upload a CV or cover letter. This will help us to shortlist candidates for interview based solely on their knowledge, skills and experience.

 

Right to work in the UK/UK VISA sponsorship

You must have the right to work in the UK and it is important to note that the NHF does not sponsor individuals to work in the UK.

 

Closing date for applications: 4 January 2026

Interview date: 14 and 15 January 2026

Job Role: Management Accountant
Salary: £37,000 per annum
Hours: 35 hours per week
Location: Hybrid: Working remotely/Brixton
Reports to: Head of Finance

We are seeking a high-calibre, values-driven Management Accountant to support our Head of Finance in delivering excellent financial stewardship across the church and our trading subsidiary.

Ruach City Church is going through a very exciting period of change and expansion. To be to be successful for this role you will need to be part qualified or fully qualified (or be qualified by experience) with knowledge and experience of both financial and management accounting, and good technical knowledge of financial systems.

If you are experienced in providing accounting services, have strong team leadership and management skills, and experienced in working proactively to make and implement effective organisational change, we’d love to hear from you!

Responsibilities - Key financial and management accounting functions including:

• Month-end and year-end close
• Budget preparation and reporting
• Financial controls, reconciliations and audit support
• Supervision of finance team workload
• Fixed assets, income and expenditure monitoring
• Production of accurate and timely management accounts

About You

• A recognised accounting qualification (or current study toward one)
• Knowledge of both financial and management accounting, and good technical knowledge of financial process management including Sage
• Proven experience of providing accounting services in an accounting department.
• Experience producing clear financial reports and reconciliations
• Excellent attention to detail, integrity and organisational skills
• The ability to build relationships and support both finance colleagues and stakeholders
• Has experience in charity finance or fund accounting (desirable, not essential)
• Thrives in a mission-focused environment
• Is ready to lead with excellence, integrity and service
• You will be committed to Ruach City Church values and be customer focused.

What we do

Ruach City Church is one of the largest and fastest growing non-denominational Pentecostal Christian churches in Europe.

The church is known for hosting interdenominational events which have had an overwhelming success in promoting greater unity within the wider Christian church. It is an exciting time to be working for Ruach as we look to expand with new dynamic projects.

What we offer

Ruach City Church offer 28 days holiday per annum (pro rata for part time) plus public holidays. A pension contribution scheme, health care including opticians, dentist cover and other associated benefits. Interest free season ticket loan after successful probationary period and birthday leave (following 2 years of service).

Applications will be reviewed on a rolling basis, and the advert will be closed early if an appointment is made prior to the closing date so please do not delay in applying.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

This role may require interaction with children and vulnerable adults as well as maintaining confidential and sensitive information about them. The successful candidate may be required to apply via Ruach for a criminal record check through an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Our mission? To champion human factors, set the gold standard for the discipline and support our members with professional development and engagement with a thriving community. Join us and meet some amazing people.

About us

We’re the Chartered Institute of Ergonomics & Human Factors (CIEHF) and what we do is pretty special. We’re the only professional body in the world that can award the Chartered Ergonomist qualification (yes, the only one). You’d be part of a small but mighty team that’s passionate about making a difference in human factors. It’s a role where you’ll get variety, responsibility and the chance to help shape what we do.

The role

We’re on the lookout for a Member Services Officer to join our team full‑time in the Midlands. It’s a role that mixes customer service, organisation and a bit of creativity:

• You’ll be answering member questions and making sure they feel supported.
• Keeping records neat and tidy (because details matter).
• Helping us spread the word with member communications and marketing.
• Pulling together reports that keep us on track.
• And you’ll get to help run our online events, bringing our community together.

What we’re looking for

We don’t expect you to tick every single box, but here’s what would make you shine:

• A natural communicator who enjoys connecting with people from all walks of life.
• Customer service experience - you’re proactive, solutions‑focused and not easily flustered.
• Comfortable with numbers: you’ll be handling membership fees and putting together basic financial reports.
• Organised, collaborative and good at juggling tasks.
• Tech‑savvy with CRM systems and office tools.
• Bonus points if you’ve worked with membership organisations before (but it’s not a deal‑breaker).

We have regular team meetings in the West Midlands so you'll need to be based within reasonable travelling distance. Ideally, too, you'll have a valid driving licence.

How to apply

Before you apply, you must download the full details from our website. The details explain the full job role and responsibilities, salary and where and how to send your application. (Sorry but we won't accept applications that have not followed this process.)