Customer relationship manager jobs in haringey, greater london

Impact and Insights Officer x 2

These are two unique roles to be impact catalysts across four of Youth Zone locations: Carlisle, Wigan, Wolverhampton and Barnet (London), generating support and building towards a ‘culture of impact’ in all four Youth Zone organisations such that outcome measurement and impact reporting becomes routine and ‘every day’.

Position: Impact and Insights Officer – 2 positions available

Location: Home-working combined with a minimum of 8 days per month across the 2 Youth Zones.

One role will support Carlise and Unitas Youth Zones and the other will support Wigan and Wolverhampton Youth Zones (travel expenses will be covered as part of the package)

Salary: £38,000 – 42,000 per annum (dependent upon experience)

Hours: Full-time (37.5 hours/week)

Contract: Fixed Term Contract – 2 years

Benefits: Agile working organisation with flexibility in working hours; 25 days annual leave (rising to a maximum of 30 days with length of service) plus bank holidays, birthday leave and annual leave purchase scheme (from day one of employment); company matched pension; company sick, maternity, paternity and adoption pay; voluntary benefits with discounts on health and wellbeing, retail and leisure.

Closing Date: 9am, Monday 9th June 2025

Please note: we may close the advert earlier depending on the volume of applications

Interviews: First stage interviews (virtual) will take place Wednesday 25th and Thursday 26th June.  Second stage interviews (in person) will take place Wednesday 2nd and Thursday 3rd July in Wolverhampton Youth Zone.  There will also be a short, values-based phone interview around the second stage.

About the Role

You will lead on data analysis and reporting on the data held in Salesforce CRM, improving both the quality and quantity of monitoring and evaluation processes, driving improvements in data capture through training and upskilling the Youth Work team, strengthening the ability of the four Youth Zones to demonstrate the measurable impact of youth work delivered. 

You will also be responsible for measuring and demonstrating the charities’ impact to stakeholders; authoring and providing the necessary data to the leadership and fundraising teams and Board (as required), annual publications such as Trustees Reports and annual Impact Reports. Innovation is a key aspect of this role, involving the introduction and embedding of new methodologies to enhance the qualitative data capture process.

You will collaborate closely with a cross section of teams within the Youth Zones, working with the Youth Work delivery teams to feed data into decision making, and with the Communications and Fundraising teams to provide impact measurement and analysis content for use with stakeholders and in donor reporting. Furthermore, it will align impact and data work with national and local policy, and use national census, health, police and other statistical data to position the four Youth Zones for new income generation opportunities.

About You

These two roles are ideal for someone who has the ability to bring technical analysis to life in a youth work setting and can communicate insights in an accessible style to different audiences. The Impact and Insights Officer should be passionate about embracing the power of youth work and be keen to support Youth Zones in evidencing the impact created with young people. It will require someone who can bring impact expertise and creativity to create buy-in and drive improvements in data capture; and someone who is keen to work flexibly and closely with teams of passionate Youth Workers and who is unafraid of the challenge presented by Youth Zones in four very different geographic locations.

As a growing and ambitious charity, you will be offered responsibility, variety and the chance to work with a team wholly invested in providing young people the opportunity to fulfil their potential.

About the Organisation

A national charity that believes all young people should have the opportunity to discover their passion and their purpose that fund and build state-of-the-art, multimillion-pound youth centres called Youth Zones in the country’s most economically disadvantaged areas. The organisation trains the amazing people that run them and offers continuing support to youth zones nationwide through a national network of independent youth charities,

As an equal opportunities’ employer, we welcome applications from under-represented groups; in particular from Black, Asian, Mixed Race & other ethnically diverse individuals, people with disabilities, and members of LGBTQ+ communities.  Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.

You may have experience in areas such as Impact, Insight, Impact and Insight, Impact Officer, Insight Officer, Impact and Insight Officer, Data Analysis, Evaluation, Impact and Evaluation, Evaluation, Impact and Evaluation Officer. #INDNFP 

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Job Title: Supporter Care Officer

Responsible to: Individual Giving Manager

Salary: £28,000 - £32,000

Location: USPG, 5 Trinity Street, London, SE1 1DB

Hours of work: Full time - 35 hours per week

The package also includes

· 8% employer contribution to a pension

· 25 days annual leave, plus bank holidays and additional discretionary leave during Christmas.

· Season Ticket Loan

USPG is the Anglican mission agency that partners churches and communities worldwide

in God’s mission to enliven faith, strengthen relationships, unlock potential and champion

justice.

You can find out more about our work by visiting our website.

The Job

Reporting to the Individual Giving Manager, the Supporter Care Officer role sits within the Communications, Engagement and Fundraising team. USPG is looking for someone with excellent communication skills and enthusiasm to join our small but growing fundraising team.  The post holder will be the first port of call for all incoming communications and will work closely with the Individual Giving Manager to ensure that our supporters feel valued. The role is also responsible for maintaining the data and developing supporter care processes. 

You

You are highly organised, enthusiastic and flexible with a passion for delivering an excellent supporter experience. The ideal candidate will have experience in customer service, data handling and administration. They will be comfortable working in a fast-paced environment, with a flexible, can-do attitude. The role holder will be used to co-ordinating a varied workload, working in close collaboration with colleagues and delivering to deadlines. They will have excellent IT skills and experience of working with databases.

How to apply

Please complete the application form and equal opportunities form.

If you would like to discuss the role, please feel free to contact Natasha.

Closing Date: 9th June 2025

Interview Dates: Week commencing 16th June 2025

Contract:  12-month fixed term contract, part time, (28 hours per week) 

Salary: £43,962 - £47,502per annum + London weighting allowance at £3,954 per annum, pro-rated 

Location:  Hybrid, London, Victoria Animal Hospital SW1V 1QQ (2 days per week in the office) 

Closing date:  Sunday 22 June 2025 

Interview dates:  30 June & 1 July 2025 

Join Blue Cross as a Project Manager and help shape the future of our Veterinary Services, helping people on low incomes to access vital healthcare for their pets. As part of our central Strategic Planning team, you’ll use your project management skills to help deliver an ambitious expansion programme to reach more pets and people across the UK who need our help, at a time when it has never been needed more.  

More about the role

In support of our three-year strategy, Our Focus, we’re working to increase the number of pets we help through our veterinary services whilst maintaining a financially sustainable service for the charity. 
 

To achieve this, we’ve designed a programme of service design and improvement projects, and as Project Manager, you’ll play a vital role in bringing this vision to life. 
 

Working closely with the Programme Lead and Head of Veterinary Operations, you’ll lead the implementation of a key service design project across our hospitals, working with hospital teams to make the transition as smooth as possible whilst maintaining focus on the project benefits. You’ll also support the programme team to apply our project methodology ensuring the necessary structure and governance.  
 

We’re looking for someone with a track record of delivering large, service design changes in operational, customer-facing environments. You’ll be an experienced Project Manager, with a collaborative approach and great stakeholder management skills to enable you to lead our teams and clients successfully through this transition. Experience in a similar healthcare setting would be beneficial, in addition to a passion for pet welfare and empathy for our clients. 
 

At Blue Cross, we offer a rewarding career where you can make a tangible difference to the lives of pets. You'll join a passionate and dedicated expert team committed to our purpose to help pets and people thrive together.  

We provide an inclusive, supportive and collaborative work environment, opportunities for professional development, and a competitive benefits package, including flexible working arrangements. 

What you’ll do: 

• Plan and deliver your projects using our tried-and-tested project management approach (based on Prince2) to achieve successful outcomes. 
• Keep a close eye on project progress, budget, quality and performance to ensure we meet our goals. 
• Build strong relationships with colleagues and external partners linked to your projects. 
• Work collaboratively to create realistic plans and allocate resources effectively. 
• Clearly communicate project updates, challenges, and successes to stakeholders and senior leadership. 
• Manage changes and issues, finding creative solutions. 
• Identify and manage project risks. 
• Maintain accurate and up-to-date project records. 

Want to know more? We've attached a detailed job description that outlines the role and responsibilities in greater depth. 

About you

We’re seeking a highly motivated and experienced Project Manager with a passion for project management and pet welfare. You’ll be a natural leader with excellent communication and interpersonal skills.  

You’ll have a proven track record of delivering large, successful projects on time and within budget to meet their goals. 

Knowledge, skills, and experience  

• Experience leading strategic, cross organisation service design projects successfully from start to finish 
• Strong project management skills and in-depth technical knowledge (Prince2 or equivalent) 
• Excellent organisational and planning abilities 
• A keen eye for detail and accuracy 
• Excellent interpersonal and communication skills with extensive experience of engaging, influencing and working with diverse teams and external clients to deliver change 
• A passion for pet welfare 
• Experience managing multiple projects simultaneously 
• Experience working in a busy role and to deadlines  

It would be great (but not essential) if you also had: 

• Previous animal welfare/charity experience  
• Experience working in a similar healthcare setting 
• Change management qualification  
• Experience of using MS Project 

Ready to join us? 

Click the ‘Apply Now’ button to complete a short application form and upload your CV ahead of the closing date on Sunday 22 June 2025.

We may close this advert early if we receive a high volume of suitable applications. We look forward to receiving your application! 

Blue Cross benefits

Our people are the most important part of delivering our purpose. If it weren’t for their amazing efforts and commitment, we wouldn’t be able to make the difference that we do today. In return, we want to provide you with the best working environment we can.  

With a wide range of perks aimed at enhancing your life both inside and outside of work, you'll 
thrive in a supportive and rewarding environment. 

Our generous benefits package includes:  

• Enhanced annual leave entitlement: 30 days plus bank holidays  
• Pension scheme with enhanced employer contribution  
• Life assurance  
• Unlimited access to an employee assistance programme 
• Programmes for physical and mental wellbeing support 
• Free access to GP via MetLife 
• Recognition scheme 
• Annual volunteer days  
• Claim for professional fees 
• Charity worker discounts across a variety of retailers.

At Trees for Cities, we believe access to trees and nature is essential for the health and well-being of communities. We focus our work where it’s needed most — in areas facing environmental, social, and economic disadvantage — putting us at the forefront of climate and community justice across the UK.

Trees for Cities is the only national charity dedicated to improve lives by planting, protecting and promoting urban trees. We do this by working closely with communities, landowners, partners and funders to deliver transformational change in towns and cities across the UK. We plant trees in schools, streets, estates, parks and open spaces to create nature-rich urban woodland, hedgerows, orchards, avenues and playgrounds.

As we approach the final year of our strategic plan, The Turn of Trees (2022–2025), we’ve seen inspiring growth and diversification in funding from major supporters like the National Lottery Community Fund and The People’s Postcode Lottery. Now, as we prepare to launch our 2025–2030 strategy, our goal is clear: build a national movement for tree equity that places communities, cities, and biodiversity at the heart of everything we do.

Your role:

We’re seeking a passionate and experienced Senior Grant Fundraising Manager to lead our grant fundraising efforts — managing and growing a portfolio of major funders, generating around £1.2m annually from central government, lotteries, trusts, and foundations. You will:

• Develop compelling, tailored grant applications

• Build strong, lasting relationships with funders

• Work collaboratively across teams to bring our projects and vision to life

• Innovate and diversify income streams to ensure a sustainable future

Why Trees for Cities?

This is a unique opportunity to contribute directly to urban climate action through the power of trees. You’ll join a warm, vibrant, and inclusive organisation where your work has visible, tangible impact in communities across the UK. From community planting events to daily table tennis, you’ll quickly become part of a motivated and collaborative team driven by a shared mission.

Who we’re looking for:

An outstanding grant fundraiser with a proven track record of securing large, multi-year grants and navigating the competitive funding landscape. You thrive in collaborative environments and are skilled at communicating and influencing across teams to achieve shared goals. Most importantly, you are deeply committed to driving positive social and environmental change.

If you are ready to grow your career while helping shape a greener, fairer future, we want to hear from you. To learn more about the role and organisation, please download the full appointbrief below, where you will find details of who to speak to with questions about the role and details of how to apply.

Closing Date: 22 June 2025

People Beyond Profit conversations: 23-25 June 2025

Panel Interview Dates: 2 & 9 July 2025

We are seeking a detail orientated Business Analyst to improve our data management, insight, analysis and reporting to inform the team’s planning and decision making. You will use your analytical and data expertise to maintain databases and systems, combine and analyse data, and support teams with clearly communicated and timely insights. With your excellent understanding of financial principles and experience working with finance teams, you will excel in financial analysis and reporting.

We would love to meet you if you are highly organised with excellent attention to detail, a curious, tenacious and effective problem solver, and share our passion for a fairer society where all young people thrive. 

This is an exciting opportunity for an excellent writer and confident fundraiser to play a key role in generating vital income that supports some of the most ambitious contemporary arts programming in the UK and beyond.

We’re looking for someone with a track record in writing persuasive funding bids and donor reports, ideally within the arts or cultural sector. You’ll be confident with budgets and impact evaluation, thrive on collaboration, and have a meticulous eye for detail. Most of all, you’ll be driven by a belief in the power of the arts to shape a better world.

Key Skills and Experience

• Strong experience writing successful trust and foundation applications
• Excellent written and verbal communication skills
• Solid understanding of UK grant fundraising and familiarity with the arts funding landscape
• Experience managing donor relationships and using CRM systems (we use Salesforce)
• Organised, proactive, and flexible – able to juggle multiple deadlines
• A team player with a genuine passion for the arts

Are you a data enthusiast ready to make a real impact?

Join British Heart Foundation (BHF) as our Senior Data Executive and play a key role in powering our marketing and membership strategies with smart, insight-driven data solutions.

About the role

As our Senior Data Executive, you'll lead a small team to manage and improve data processes that support marketing and fundraising efforts. You’ll be responsible for extracting and preparing data for marketing communications, supporting data imports, and ensuring high data quality. You'll collaborate closely with marketing, fundraising, and technical teams to define data selection criteria and ensure accurate, timely data exchanges with suppliers.

You’ll also manage the CRM database, resolve data quality issues, and promote best practices in data management. In addition to handling your own data extracts, you’ll oversee team workload, support and train team members, and continuously improve data processes based on feedback. A key part of your role will be ensuring team performance and wellbeing, driving success through effective leadership and collaboration.

Working arrangements 

Please note this is an 18 month fixed term contract.

This is a hybrid role, where your work will be split between your home and at least one day per week, on average, in our London Office. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause. 

About you

With proven previous experience running complex and large database selections in a busy direct marketing environment, you'll have experience ensuring complex and high-volume data quality and accuracy. You’ll have strong experience with Blackbaud CRM or similar systems, advanced proficiency in Microsoft Office (especially Excel), and a proven track record in importing and exporting data with external agencies. Your attention to detail and strong numeracy skills will enable you to deliver high-quality data management.

Ideally, you'll have a background in fundraising and have gained experience in providing data and interpretation to direct marketing teams for major campaigns, as well as writing SQL queries. You’ll also have a good standard of communication in both written and verbal forms and have experience working with external suppliers and internal stakeholders to deliver workloads to strict deadlines. You'll be experienced managing multiple tasks and your own time, prioritising workload appropriately while remaining supportive to your team.

About us 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world free from the fear of heart and circulatory diseases.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Benefits 

To find out more about benefits available at the BHF please download our benefits document at the bottom of this page. 

Interview process

Interviews will be held via MS Teams.

Employer Engagement Manager

We are looking for a proactive, people-oriented and strategic Employer Engagement Manager to lead on securing and managing a range of exclusive employment opportunities from partners and making them accessible to the young people we work with.

This role is perfect for someone who thrives in a fast-paced environment and is passionate about social mobility, partnership working, and delivering tangible outcomes.

Position: Employer Engagement Manager

Location: London/Hybrid

Salary: £35,000 - £39,000

Hours: Full-time, 37.5 hours per week (Monday to Friday)

Contract: Permanent

Closing Date: 13th June 2025

About the Role

As Employer Engagement Manager, your key responsibilities will include:

Develop and Manage Partnerships

• Build and nurture relationships with employers and stakeholders to develop ringfenced and exclusive job opportunities for care-experienced young people.
• Represent DFF at external networking events and local borough employment and skills initiatives.
• Ensure all partners understand the unique challenges faced by care-experienced young people and the benefits of inclusive hiring.

Recruitment & Opportunity Management

• Lead the end-to-end recruitment process for both young people and employers, including a final CV’s and cover letter review (our Career Specialists will have developed these with the young people), occasional interview preparation, and feedback.
• Maintain accurate records of opportunities and outcomes using Salesforce (daily updates required).
• Deliver monthly reports and feed into quarterly funder and trustee updates.

Collaboration & Internal Engagement

• Facilitate weekly sessions with the Careers Team to ensure alignment on opportunities.
• Use data, focus groups, and staff insights to guide strategic recruitment activities.

Training & Awareness

• Deliver training to partners who are recruiting care-experienced young people to facilitate successful and sustained employment.
• Ensure every young person hired has access to a trained workplace buddy or mentor.

Impact & Continuous Improvement

• Monitor labour market changes and share insights at team meetings.
• Aim to increase the percentage of care-experienced young people placed into exclusive partner roles.
• Provide real-life success stories and case studies for communication purposes.

About You

As Employer Engagement Manager, you will have experience in a similar role, ideally working with corporate clients or within a recruitment/employer engagement capacity.

With proven ability to meet or exceed targets in a fast-paced, goal-driven environment, you will be a confident communicator, able to present effectively to stakeholders and promote DFF’s services. You will have strong organisational and project management skills and proficiency in using CRM systems such as Salesforce.

Join the team and be part of a movement dedicated to creating equal career opportunities for care-experienced young people. At DFF, your work won’t just be a job—it will be a purpose.

To apply, please submit your CV and a short cover letter up to 500 words outlining your suitability for the role.  Please note that we recognise the value of using AI in aiding the development of CVs and cover letters, however the use of AI should be a supporting tool and not relied upon entirely.

About the Organisation

Join a London-based charity committed to empowering care-experienced young people to achieve sustainable and fulfilling careers. This year the team will work with around 900 young individuals, providing 1:1 tailored support, counselling, mentoring, exclusive work and training opportunities with employer partners, and the chance to shape policy through the youth policy forum.

The mission is to ensure that care-experienced young people can thrive, not just survive. This means addressing systemic barriers, fostering professional confidence, and opening career pathways that many may not have believed were possible.

What’s on Offer

• Competitive salary with clear growth potential
• 27 days of annual leave + public holidays
• Pension scheme
• Dedicated professional development budget
• Access to Health Assured Employee Assistance Programme (EAP)
• The opportunity to create real, lasting impact in young people’s lives

You may have experience in areas such as Careers, Employment, Recruitment, Employer, Careers Engagement Manager, Employment Engagement Manager, Recruitment Engagement Manager, Employer Engagement Manager, Careers Advisor, Employment Advisor, Careers Coach, Employment Coach, Partnership Manager. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

This is a standout opportunity to work with a globally respected organisation whose analysis and insights inform humanitarian response, policy, and peacebuilding.

Applications are open to those who meet the person specification below and are within, or close to, GMT or EST time zones. 

A leading international organisation is seeking a confident, client-focused Account Manager to steward a portfolio of high-value public sector clients.

This remote-first non-profit's work enables governments, NGOs, and multilateral institutions to make timely and informed decisions. With a reputation for rigour, transparency, and impact, the organisation plays a key role in supporting those addressing the world’s most complex crises.

As the dedicated Account Manager, you’ll manage a diverse portfolio of government and intergovernmental clients. These are well-established relationships, with account values ranging from $50k to over $1.4m. With a current portfolio worth $5m and a target of $7m by 2026, this is a key hire, critical to sustaining the organisation’s impact.

You’ll act as the primary liaison post-sale, owning renewals, client engagement, procurement navigation, and usage optimisation. You’ll support the full lifecycle of account management, from contract renewal and compliance to upselling and client success. The portfolio includes a mix of active and developing accounts, offering plenty of scope to deepen relationships, increase engagement, and drive strategic growth. This role is ideal for someone with experience in public sector licensing, data services, or subscription-based partnerships.

As Account Manager, you will: 

• Manage a portfolio of public sector accounts, including government bodies and multilateral institutions
• Lead renewals, procurement coordination, and contract amendments with precision and confidence
• Identify opportunities for account growth and present tailored solutions to increase value
• Deliver training and guidance to help clients fully utilise the organisation’s tools and services
• Coordinate with internal teams to address client needs
• Re-establish contact with lapsed accounts and improve overall relationship depth
• Track usage and maintain detailed CRM records to support internal reporting and performance reviews
• Ensure strong account hygiene, compliance with client requirements, and high satisfaction levels

Essential criteria

Only applicants whose CV's match the criteria below will be contacted. A cover letter is not required for application at this stage - please only use the cover note section on CharityJob to clarify relevant experience in the areas below, and only if needed. A cover letter will be required for formal application - guidance and support for this will be provided to suitable applicants. 

• You already work within an within an international development charity/NGO and have extensive experience in account management or revenue partnerships, especially with public sector clients
• You have thorough knowledge of government procurement, compliance, and budgeting cycles
• You are able to evidence success in managing large or complex accounts with multiple stakeholders
• You have experience in data, SaaS, or service-based nonprofits—particularly those selling tools or licenses
• You bring a track record of excellent relationship-building, including with previously disengaged or complex accounts
• You have strong organisational skills and attention to detail in a fast-paced, remote environment
• You are confident communicating value and renewal strategy to senior client contacts
• You are proficient in using CRM systems such as Salesforce
• Your time zone is GMT or EST (or very close to)

Post Title Housing First Support Worker

Salary Up to £32,000

Hours 35 hours a week

Line management           None

Location SCT’s satellite site, Tower Hamlets

DBS: Enhanced Adult Workforce DBS is required for this role

Additional Benefits  BUPA Employee Assistance Programme and Wellbeing plan 

Cycle to work scheme 

Season ticket loan

25 days annual leave (rising to 30 days) plus bank holidays

Contributory Pension Scheme with employer-matched contributions of 5% 

Training and development opportunities

ROLE AND RESPONSIBILITIES

About the Role

As a Support Worker in our Housing First team, you’ll be a key point of contact for a small caseload of residents (approx. 6). You'll offer tailored, compassionate, housing-related and other person-centered support—enabling residents to articulate and achieve their goals, navigate systems, and rebuild their lives.

You’ll work closely with SCT’s internal services teams and external agencies to remove barriers, promote wellbeing, and champion the voice of each resident.

Key Responsibilities

Support and Advocacy

• Deliver person-centred, trauma-informed support to Housing First residents.
• Conduct comprehensive needs and risk assessments.
• Develop meaningful relationships that foster trust, choice and wellbeing.
• Advocate for residents’ access to healthcare, housing, benefits and specialist services.
• Support residents with practical tasks like budgeting, appointments, and accessing community resources.
• Encourage participation in community drug and alcohol services, and other recovery pathways.

Housing and Recovery Support

• Help residents secure, move into, and sustain suitable accommodation.
• Support the use of residents’ personalised budgets (e.g., for furniture, clothing, etc.).
• Work with residents and our housing partner to resolve issues and prevent eviction.
• Facilitate access to SCT’s wider services as required.

Collaboration and Coordination

• Build strong partnerships with local services, agencies and community networks.
• Maintain clear records on In-Form and contribute to reports and evaluations.

About You

Essential Skills and Experience

• Experienced in supporting adults with complex needs (e.g., addiction, homelessness, mental health).
• Possesses strong organisational skills and is able to work independently.
• Has excellent interpersonal, communication and active listening skills.
• Has up-to-date safeguarding knowledge.
• Is confident in the use of IT and a range of software packages.
• Is flexible, resilient, and adaptable to a changing environment.

Desirable

• Knowledge of trauma-informed care and PIE approaches.
• Understanding of the benefits system and tenancy sustainment.
• Familiarity with In-Form or comparable CRM system.

What We Offer

• A collaborative, inclusive and values-led working environment.
• Ongoing training and professional development.
• Opportunities to contribute to innovation within the Housing First team.
• The chance to make a meaningful difference in people’s lives.

Do you want to help millions of women in some of the world’s poorest countries succeed as entrepreneurs and work their own way out of poverty?

Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International have helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change, some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.

Achievements (so far) include:

• 9.2 million new and improved jobs
• +93% average increase in monthly income
• 84% of women with the power to make decisions in their lives

We are delighted to be supporting Hand in Hand in their search for an ambitious, confident Partnerships and Philanthropy Officer to join their award-winning fundraising team. You will join a team of eight, including a Head of Philanthropy and Corporate Partnerships, three Philanthropy Partnerships Managers, two Philanthropy Officers and a Philanthropy and Corporate Assistant.

This is a Trusts and Foundations-focused Philanthropy & Partnerships Officer role with a mix of responsibilities across family Trusts and Foundations, Corporate Foundations, Wealth Management firms, and HNWIs. It’s a programme-led role and suits someone who is both personable and detail-oriented, excited by co-developing impact with donors through tailored projects.

As Partnerships and Philanthropy Officer, you will:

• Manage and grow a portfolio of family Trusts and Foundations, Wealth Management firms, and HNWIs
• Manage accounts worth $215,000 and drive new business worth $175,000
• Contribute to the team target of $7.1 million
• Develop detailed, programme-specific funding proposals
• Steward existing donors and develop new partnerships
• Build strong relationships with donors based on detailed programme insight

Ideal skills and experience:

• At least 1 year in a fundraising role ideally Trusts and Foundations or Major Donor
• Proven track record of securing gifts of c.$20,000+
• Ability to own relationships and manage a donor portfolio
• Methodical, detail-oriented, confident, and persuasive
• Strong sales and relationship-building skills
• Open to candidates from Corporate or Major Donor backgrounds who enjoy proposal development

Benefits include: 

• Annual leave: 26 days a year, plus bank holidays.
• Employee pension contribution of 6.5%
• 20 weeks’ full pay or equivalent to new mothers or primary caregivers and 13 weeks’ full pay or equivalent to new fathers or secondary caregivers (this also applies for adoption and surrogacy)
• Five days paid dependents leave per year
• International travel: Visiting their programmes and meeting the entrepreneurs they support is one of the most exciting and rewarding parts of working for Hand in Hand
• Gym stipend: Hand in Hand provide a monthly contribution towards gym membership / fitness or wellbeing activities
• Flexible working: Hand in Hand offer home working as standard on Mondays and Fridays
• Flexible start time between 8am–10am
• Positive, inclusive culture: Being an employer of choice is one of Hand in Hand’s six strategic goals. They aim to have an 80% recommender score (measured via a yearly staff survey). They believe diversity drives innovation and excellence and aim to recruit 33% of all new roles from groups that are traditionally underrepresented in the charity sector.

Unifrog’s mission
 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
 

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
 

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
 

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
 

We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying, if you have any questions about working at Unifrog, please contact our Recruitment Lead, Mhairi (contact details on our website). 

 

The role and your key responsibilities
 

As an Account Manager, your role is to make sure that all partners in your area make the most out of the Unifrog platform. You’ll build and maintain excellent working relationships with your partner schools and colleges, and provide expert guidance on how to embed the platform across all year groups.

You will cover your own area of the country with occasional travel to your partner schools and colleges (on average 1-2 days per week). Please note you will need to be based in Newcastle (or surrounding areas) for this role.
 

Your key responsibilities will include:

• Work with schools and colleges to provide resources and strategies which maximise staff and student engagement with Unifrog, identifying and promoting best practice across partner schools.

• Deliver targeted training sessions to staff within our partner schools and colleges via workshops and presentations, delivered remotely or in person.

• Work with your partner Area Manager to improve Unifrog engagement and achieve a sky high resubscription rate.

• Monitor and analyse usage across partner schools and colleges; identifying partners that need additional support to use the platform effectively.

• Listen to teachers and students about how we can improve our customer service and the Unifrog platform.

• Attend conferences and run CPD events on behalf of Unifrog.

What we’re looking for

• Strong communication skills – written, over the phone and on video calls.

• Track record of excellent relationship management.

• Extremely well organised.

• Keen attention to detail.

• Active listening and objection handling skills.

• A background and interest in education would be an advantage.

• Proactive attitude and willingness to get stuck in.

You will be joining a team of highly motivated people who are passionate about our mission of helping students to find the best next step for them after school. If this excites you and you’re an energetic person who is willing to learn, then we’d love to hear from you.
 

Working together

You’ll work closely alongside an Area Manager in your region, and with our Partner Success team to provide the best service to your schools and colleges. You will be part of a fantastic team of Account Managers, and line-managed by a Senior Account Manager. 

Benefits

Head to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic and growing team. We want to build the team at Unifrog for the long term – if you do well, we will do our best to make you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details
 

• £37,306 per annum pro rata (Grade B), plus commission, car allowance, and a share in a company-wide performance bonus. 

• OTE £43,000.

• Permanent and full-time

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9:00am to 5:00pm, Monday to Thursday, and 9:00am to 4:30pm on Friday.

• Full UK driving licence and access to a car is essential.

• All travel expenses covered.

• Candidate must be based in Newcastle (or surrounding areas).

• Home based with some travel to schools and colleges in your region.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• To discuss any details about the role before applying, please contact our Recruitment Lead, Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process

Deadline: 10:00AM (BST) on Monday 9th June 2025.
 

Stage 1: Application form (~1 hour) 

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.
   

i. With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)

ii. Tell us about a time when you have had to build a relationship with someone when it was particularly challenging. What was your approach? (250 words)

iii. You notice that one of your partner schools is not engaging with Unifrog across the whole school. How would you approach the situation to maximise staff and student engagement with the platform and resources? (250 words)

Stage 2: Phone task (15 minutes) 

• A short role play task over the phone. We will schedule these tasks throughout the application window.

Stage 3: Video call interview (1 hour) 

• Short demonstration of a Unifrog tool (resources will be provided) (20 mins)

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions) (40 mins).
   

• Video call interviews will be held on w/c 16th June 2025.

Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates. 

Richmond Borough Mind is a vibrant local charity that has been supporting and providing services for adults affected by mental health problems and their carers for over 60 years. 

We are excited to be looking for a Young Adults Peer Support Worker. You will have your own lived experience of mental ill health and be able to use this experience as well as your professional skills and knowledge, to support others.

With the expansion of our work in this area we aim to reduce waiting times, reduce the number of people going into crisis, address inequalities and support transitions from youth to adult services. We will be offering holistic and personalised care and support to service users and carers.

This role will carry caseload and deliver a range of support and person-centred interventions to meet these needs, which could include group support, one-to-one interventions and signposting where specialist advice is needed. Referrals could be young adults, careleavers, people currently under adult mental health services, or carers supporting people in the community.

We are looking for individuals who are passionate about motivating and coaching individuals with mental health issues, and able to support people on their journey to recovery. As well as having an empathy with the core values of RB Mind, the successful applicants will have the skills to provide person-centred support, through one-to-one sessions and through facilitating groups. You will have an awareness of the boundaries we work within when supporting vulnerable adults. You should be enthusiastic and self-motivated, and must be able to work on your own initiative.

This is a partnership project with South West London St George’s Mental Health Trust (SWLStG), locally led by Richmond Borough Mind. There are further Peer Support Worker vacancies within Age UK, Richmond AID, and Crossroads Care requiring appropriate skills and experience. Partners will seek your permission to share your details if we have sufficient successful applications.

Richmond Borough Mind values diversity and difference.  We welcome applicants from all sections of the community.

Benefits of working for RB Mind: 

· 25 days annual leave plus bank holidays per year, increasing by 1 day per full

year of service (up to a maximum of 30 days) [pro rata]. 

· Bonus 1 day of annual leave per year over the festive period

· Contributory Pension Scheme 

· Employee Assistance Programme (EAP) 

· Training and personal development opportunities 

· Staff away days and socials 

· Access to shared resources and training opportunities via Mind Federated Network.

The successful applicant will be required to have an Enhanced DBS check.

About Us

For 30 years, The Money Charity has been the UK’s Financial Capability charity. We proactively provide education, information, advice and guidance to people of all ages, helping them to manage their money well and increase their Financial Wellbeing. We believe that being on top of your money as a part of everyday life reduces stress and hardship, helps you achieve your goals and live a happier life as a result, so we empower people from all backgrounds across the UK to build the skills, knowledge, attitudes and behaviours to make the most of their money throughout their lives. We also aim to change the culture around Financial Wellbeing by working with the financial services industry to improve practices and outcomes for their consumers, and influencing policy-makers, media, industry and public attitudes.

We are a small, passionate team with a big reach and an open mind, committed to quality, accessibility and inclusiveness. We offer a flexible work environment that values creativity, personal growth and collaboration. For more information about us, please visit our website.

As part of our new 2025-2028 strategy we are partnering with ClearScore, the leading financial marketplace platform, to launch a new year-long study to prove the positive impact of financial education on financial wellbeing. ClearScore users in the study will be delivered three different types of financial education, across videos, workshops and other content, and then monitored against a control group for any improvements to their financial capability, their credit score, wider creditworthiness and ultimately their financial resilience, wellbeing and potentially access to credit. The effectiveness of the interventions will be robustly and independently assessed by an external evaluation partner, currently being recruited.

This study (and the resulting research outputs) has the potential to be transformative in the sector, and is kindly funded by the AVIVA Foundation, the charitable organisation which aims to help people deal with financial challenges. This project forms part of a growing suite of projects at The Money Charity aiming to improve the UK’s financial education ecosystem, by reaching more adults with new, innovative forms of financial education interventions at key ‘teachable moments’ throughout their lives.

About The Role

We are looking for a project manager to take the day-to-day lead of The Money Charity x ClearScore Financial Education project. As well as management of the overall project, the role involves delivering on some specific intervention workstreams allocated to The Money Charity, and managing the relationship with the external evaluation partner conducting the study. Additionally, the post holder will be responsible for a small portfolio of other related projects focussed on building adult Financial Wellbeing.

This role would be ideal for a hands-on and engaging individual with a strong track record in delivering high-profile educational or customer-facing projects. A good knowledge of issues relating to money management, access to credit and personal finance is also important. The individual will need an ability to navigate the retail financial services landscape in the UK, as well as a good understanding of the not-for-profit sector. This is an exciting, varied role to lead this transformative project from an early stage through to completion, and provides a unique opportunity to impact on the Financial Wellbeing of individuals.

The creation of this role has been triggered by the launch of the ClearScore project and is therefore being offered as a fixed-term contract aligned to the funding being received for its delivery. However there is some scope for the project (and therefore contract) to be extended or become permanent. The Money Charity would also be open to exploring filling this role on a 18-month secondment basis e.g. from an individual working at a financial services organisation.

Closing Date – 11:59pm, Monday 16 June 2025

Interviews – 1st round week commencing 23 & 30 June 2025 (virtually). 2nd round week commencing 7 & 14 July 2025 (face-to-face in our offices).

Please visit our website for the full job description including the application details.