Customer Relationship Manager Jobs in Home Based

Unifrog’s mission 

We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.

Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.

We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and hundreds of international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer (check out this video to hear more about the Unifrog platform).

Our team is at the heart of our business and is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!

HE Partnerships at Unifrog

After successfully launching the HE Partnerships arm of Unifrog in 2020, we now support 175+ global universities with raising brand awareness, inspiring the next generation, and developing a talented and diverse pipeline of prospective applicants. We also connect universities with teachers, advisors, and international school counselors through the Unifrog online community and in-person events.

What you’ll do

As HE Partnerships Manager, your role is to grow our university partner numbers and support our existing university partners to get the most out of their partnership with us. A fundamental element of our work with universities is to make sure they’re adding genuine value to our student and teacher community. Your key responsibilities will include:

• Make sales to universities in the UK and around the world

  You’ll set up and conduct meetings with university staff in which you’ll listen to their needs, communicate our mission to them, demonstrate our offering, and seek to secure the university’s ongoing subscription.

• Maintain excellent relationships with existing partner universities, and secure their resubscriptions

  You’ll onboard new partners, conduct regular check-in calls, and consultatively support our partner universities to make the most of their partnership with us in line with their goals. It’s crucial that you maintain a sky-high resubscription rate.

• Deliver our existing services for partner universities

  Our HE offering is new and fast evolving. You’ll be involved in delivering every part of it, including:

  • Insights dashboard

    • Our Insights dashboard and reports use aggregated data from the Unifrog platform to uncover trends at subject and regional levels, and are designed to inform universities’ marketing, recruitment and portfolio planning. You’ll consult with partner universities to help them get the most out of their Insights dashboard, present reports to them, and identify potential upsell opportunities.

  • Student fairs, college counselor networking events, and teacher conferences

    • These events are a great way for our partner universities to interact with our community of students and teachers. We want our events to be useful and enjoyable for all parties. You’ll make sure your partners get involved in the events that best meet their recruitment and outreach objectives, as well as leveraging their best academics and student ambassadors to present to Unifrog students.

• Identify upsell opportunities that will help our partners to achieve their goals

  You’ll seek to build relationships across different university departments, such as Marketing, International recruitment or Widening Participation, to increase our scope of work with each HE partner. Central to this will be showcasing the extra support we offer in addition to the annual subscription.

• Help develop new ways for our university partners to add and receive value

  We are just getting started with how we support universities to add value for the students and teachers using the Unifrog platform, and how we support universities to receive value as well. We want you to play your part in coming up with new services we can deliver: at Unifrog we innovate quickly, and it’s everyone’s job to be creative.

What we're looking for

• Resilient, and motivated to exceed targets

Our sales and resubscription targets are achievable but ambitious. You’ll need to be determined to meet and exceed them.

• Strong communication skills

You’ll be in frequent communication with lots of different people, both within Unifrog and externally – this will be in person, written, over the phone and via video call. You’ll need to be an outstanding communicator.

• Personable, with a track record of excellent relationship management

At Unifrog we’re known for our excellent customer service. You’ll need to provide fantastic support for your partner universities and make sure your team are doing the same.

• Sector insight

We work with Universities around the world that are often very different from each other; you need to be quick to understand how we can be useful to them, and how they can be useful to our students and teachers. 

• Attention to detail

Whether it’s marketing collateral or a new Insights Report, it’s important you have the skills and discipline to carefully check our HE focused content.

• Proactive attitude and willingness to get stuck in

You need to be excited about going beyond the core responsibilities detailed above to improve what we do and make it a success.

Working together

You’ll work alongside our three existing HE Partnership Managers, our HE Partnerships Coordinator, New Business Lead (HE and Employers), as well as people on our marketing, data analysis, and school-facing teams. 

You’ll be line-managed by our Head of HE Partnerships.

Key benefits 

Go to our jobs page for a full list of the excellent benefits we offer our team.

• Join one of ‘the best organisations to escape to’ and help transform careers and destinations in schools. We’re also a certified Great Place to Work.

• Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.

• Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.

• Influence the company’s direction: we love to promote great ideas, wherever they come from.

Key details 

• £37,485 per year plus commission (OTE of £60,000), plus company wide and team-related performance bonuses. Grade B.

• Full time.

• Work remotely or in our London office. 

• 28 days paid holiday per year (plus bank holidays).

• Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.

• Start date: as soon as possible, though we will be flexible for the right candidates.

• If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact Mhairi (details on our website).

• We can only consider candidates who have the right to work in the UK.

Application process  

• Deadline: 10:00am (BST) on Monday 17th June 2024. 

• Stage 1: Application form (~1 hour)

• Visit our website to upload your CV and complete the questions and tasks below. Please note that we do not review CVs at this stage of the application process so please be as specific as possible about your experience.

• i. Why do you want to work at Unifrog? (250 words)

• ii. With reference to the job description and your experience, what makes you an excellent candidate for this role? (250 words)

• iii. Tell us about a time you have either had to meet or exceed a target - what was your approach? (250 words)

• Stage 2: Phone task (15 minutes) ��

• Stage 3: Video call interview (1 hour)

• Short pre-prepared presentation (5 mins).

• Standard Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions).

• Phone interviews will be held throughout the application window. Video call interviews will be held w/c 24th June 2024.

• Your answers are an opportunity to let us know more about your motivations and experience. While we understand that candidates might want to use AI to improve parts of their application, we strongly encourage you to write your answers independently. 

• Please note, we compare all answers to an AI generated answer. Where we suspect AI has been used to write the majority of the answer, this will be taken into consideration when scoring.

Inclusion and diversity at Unifrog

• Within the company we try to foster a culture of innovation, and a happy working environment, both because this is the right thing to do, and because we think this results in the most effective team. To this end we believe in open communication, celebrating successes, supporting each other, not being afraid to be wrong or to fail, and promoting good ideas wherever they come from.

• As a platform that supports teachers and students from a huge variety of backgrounds it’s important that our team and leadership reflects this diversity. This is something we are actively working towards and prioritising. We want to embed diversity, equity and inclusion across everything we do, continually evaluating policies and practices to make sure they are inclusive and equitable.

• To make sure everyone’s voice is heard and people have the opportunities to learn to be better allies in the workplace, we encourage the team to share what they’re celebrating, facilitate training and group discussions, and seek regular feedback about what more the company could do to help people feel included.

• To ensure that our recruitment process is consistent and fair, we anonymise your application and therefore do not see your name, personal, educational or professional background. We also randomise the order of responses so that it’s less likely that a candidate is advantaged or disadvantaged by where their answers appear compared to other candidates.

CGD Europe (CGDE), an independent think tank in London, United Kingdom, seeks a highly motivated, dynamic, experienced Finance Manager to join the finance team. You will have strong financial management skills with experience in supporting grant-funded activity; be a qualified or part-qualified accountant with a strong understanding of charity accounting practices (i.e. SORP); and have excellent communication and presentation skills, both verbal and written.

This is an exciting opportunity for an experienced, proactive, detail-oriented individual to enhance the finance function and make an impactful contribution to CGD Europe’s operations and mission in international development.

You will report to the Chief Finance, Planning, and Operations Officer (CFO) and work closely with CGD Europe’s Programme Teams and outsourced accounting team, with support from the HR and Finance Coordinator.

Responsibilities include:

Finance Function

• Work with the CFO, other senior management, and programme staff to develop annual organisational budget of over £7 million
• Develop and implement financial policies, procedures, and controls to ensure efficient and effective financial management, ensuring that policies and processes are well-understood by the wider organisation
• Design, implement and manage processes to develop financial forecasts, monitor budgets and programme funds, and reconcile accounts
• Produce financial reports (inc. month-end, year-end, management accounts, budget versus actual, etc) for senior management and Board of Trustees
• Implement internal controls to safeguard assets and mitigate financial risks.
• Review and process expense claims and invoices, working with the HR and Finance Coordinator and CGD Europe’s outsourced accounting team to ensure all employees and suppliers are paid promptly and accurately, that customers are invoiced, debts chased on a timely basis
• Oversee the full functionality of applications and systems related to all financial processes, including Sage Intacct and SAP Concur  
• Submission of annual P11Ds and other tax related returns to HMRC

Annual / Project Audits & Governance

• Coordinate project audits and the statutory audit process liaising with external auditors to ensure preparation, timely completion and submission of project and statutory accounts
• Assist CFO with audit(s)
• Assist the preparation of Board and Audit Committee papers

Finance Business Partnering

• Support the Programme and Institutional Advancement Teams with financial proposals, financial management and financial reporting relating to donor funds
• Establish and monitor systems and procedures to manage all contract and grant requirements
• Communicate matters relating to financial planning and operations, exchange ideas and best practice, develop excellent relationships with Programme Teams
• Ensure financial management information is presented in an accessible way and used as appropriate to monitor performance and to influence change alongside other data sources
• Work closely with Programme Teams to ensure proper allocation and utilisation of grant funds
• Develop financial reports on Sage Intacct to support Programme Teams in the financial management of their grants

Other

• Support the wider operations team and perform other duties as assigned
• Line management – While the current position does not involve line management, this managerial role may present opportunities for line management and mentoring in the future. Such responsibilities would include supervision and mentoring, providing guidance and support to facilitate the professional development of direct report(s).

Knowledge & Qualifications:

• Bachelor’s degree in Finance, Accounting or related field
• Relevant professional qualification (e.g. CIMA) in full or part
• Strong understanding of The Charities Statement of Recommended Practice (SORP)

Skills & Experience

• Experience of working in the charitable sector in the UK
• Relevant experience in a similar finance role with good attention to detail and a high level of accuracy
• Experience working with and integrating various financial systems and software programs: Sage Intacct (desirable), SAP Concur (desirable), and Salesforce (preferred)
• Experience in the development of financial systems and processes
• Experience in creating, analysing, and presenting financial information in an accessible way, using Excel and PowerPoint, to Trustees, senior management, staff members and others
• Proven ability to analyse numbers, produce budgets and forecasts, conduct variance analysis, and produce management accounts
• Proven ability to handle multiple grants simultaneously, prioritise tasks, meet tight deadlines across a wide range of activities and work under pressure
• Excellent written and verbal communication skills with the ability to communicate diplomatically in a diverse, multi-cultural environment
• Proven ability to develop positive relationships across the organisation and with external partners.
• Excellent organisational and interpersonal skills

How to Apply

Applicants should submit their resume and a statement stating how they meet the criteria for the role via CGD’s website.

It is a requirement for this role that the successful candidate has, or obtains, the right to live and work in the UK.

It is the expectation that the successful candidate will be within commutable distance to the offices based in SW1. The successful candidate will need to be in the office a minimum of two days a week.

Established in 1936 and one of Scotland’s leading wildlife bodies, the Scottish Ornithologists’ Club is a registered Scottish Charitable Incorporated Organisation (SCIO) with some 3500 members.  Its purpose is to advance the study and appreciation of birds in Scotland by promoting their documentation, promoting interest in them, promoting their conservation, providing a focus for information about them and encouraging the appreciation of relevant creative arts.

The Club’s headquarters, which also feature a renowned ornithology library, wildlife art gallery and sales outlet, are in Aberlady, East Lothian.  Fifteen nationwide Branches are led by members who organise events, outings and projects in their areas.  Staff contribute a national series of events, conferences and training activities for members of all ages.  Publications include the highly regarded quarterly journal Scottish Birds, mobile app (Where to Watch Birds in Scotland), regional bird reports, e-newsletters and other online media.

The Club Manager will lead and oversee all aspects of running the Club, including its small team of staff, volunteers, an annual turnover of about £350,000 and assets which include built property (HQ).  They will champion and drive forward the Club’s vision and goals. There will be emphasis on strong leadership to manage and support staff, volunteers and trustees; ensuring the highest standard of services to members; planning and reporting on the annual programme of Club-wide events and developing future priorities.

KEY OBJECTIVES:

• To provide strong leadership and management in relation to staff and the provision of all aspects of the Club's delivery of services and support to its members, in line with its status and responsibilities as a SCIO.
• To liaise and work closely with the SOC’s Council and committees in their work, regularly reporting to and advising Council and Management Committee.
• To support and drive forward the continuous improvement of the Club.
• To oversee the effective running and maintenance of the Club’s headquarters in Aberlady.
• To support the Club’s network of local branches throughout Scotland.

MAIN WORK AREAS

• Lead, direct and manage our staff team (nine employees), and provide guidance and direction for volunteers and contract workers as appropriate. Includes staff work plans and annual appraisals, oversight of all HR functions and support of staff in line with good professional practice.
• Ensure the legal requirements of the SCIO are met, including preparation and submission of an Annual Report and Statement of Accounts to the Scottish charity regulator (OSCR)
• Oversee the planning and organisation of the Club’s autumn annual conference and AGM, and the joint SOC/BTO spring conference.
• Work with SOC Secretary to support the Club’s volunteer-led Council and committees, including timely production of papers, reports and minutes, as required.
• Review and update as necessary staff support for Club Branches.
• Together with relevant committees, develop and monitor forward planning for the Club.
• Ensure implementation of all H&S, safeguarding and risk management responsibilities, in line with external and internal policy and Risk Register needs.  Ensure regular review of policies, advising Management Committee and ensuring awareness of them wherever necessary among Council and Committee members, staff, contractors and volunteer leaders.
• Work with the Office Manager to ensure compliance with all necessary measures for the maintenance and management of Waterston House and its users. 
• Ensure appropriate insurance cover for all relevant Club needs, including property, people, events and activities.
• Oversee the staff role in contributing to preparation and monitoring of our annual budget, reporting regularly to relevant committees.
• Oversee and support as appropriate all Club publications and media activities, including its website, Scottish Birds, newsletters and other communications.
• Ensure that statutory Data Protection requirements and obligations are met.
• Ensure that the Club’s IT infrastructure is adequate, robust and up to date. 
• Explore additional avenues for Club funding, make recommendations to the Club office bearers and Council.
• Contribute to the Club’s approach to national Equality, Diversity & Inclusion policies and Net Zero targets.

 PERSON SPECIFICATION   

The successful candidate may be expected to demonstrate:

• An understanding of the needs and responsibilities of charities and volunteer-led membership bodies.
• Demonstrable team management, leadership and problem-solving skills.
• Ability to both plan and report on organisational work programmes.
• Excellent verbal and written communication skills.
• Event (e.g. conference) management skills.
• Confidence with IT systems, including proficiency with Microsoft Office 365. Experience of CRM software would be advantageous.
• A general understanding of priorities for ornithology in Scotland.

Journey and Cross Sell Manager (Maternity Cover)
Home based, remote working 
£38,000 pa plus excellent benefits
35 hours per week
12 month fixed-term contract until September 2025

The Journey and Cross Sell Manager is responsible for developing rich supporter journeys, primarily across email, that deepen the relationship between RNID and our incredible supporters.

As The Journey and Cross Sell Manager, you will:

• Build, design and deliver supporter journeys that engage audiences and encourage them to take actions, such as donating
• Work closely with colleagues in Marcomms and Fundraising to develop journeys tailored to donor types and audience segments
• Work closely with the Digital team to build journeys in Microsoft Dynamics
• Draft journey content plans and write journey content
• Maintain oversight of journeys and email across the charity, ensuring supporters receive communications that are timely, relevant and effective
• Monitor data briefs
• Track journey data and results, making recommendations to optimise their performance
• Oversee the schedule for refreshing journey content and briefing into the Content team 
• Write up key processes relating to journeys and cross sell and following project delivery processes

You are an experienced professional, passionate about developing supporter or customer journeys that build loyalty and engage and inspire people to take action. You are excited by the idea of being part of a team that strives to build relationships with supporters, moving them to become advocates for people who are deaf, have hearing loss or tinnitus. You thrive in an organisational culture where agile ways of working, collaboration and a digital environment are the norm.

Experience of developing supporter or customer journeys, especially over email is essential, as is experience of using a CRM to build and send emails (Microsoft Dynamics desirable). You should also have strong communication and copywriting skills and experience of managing projects.

We are RNID: the national charity supporting the 12 million people in the UK who are deaf, have hearing loss or tinnitus.

Together, we will end the discrimination faced by our communities, help people hear better now and fund world-class research to restore hearing and silence tinnitus.

We work with our communities and partners across industry, government, charity, education and more to change life for the better.

RNID has a proud history and big ambitions. We’re focused on making the greatest impact possible across the whole of the UK. We champion the latest technology and the opportunities it brings. We also know the value of a friendly face in local communities to support people where they need it most.

We champion the value of difference and equality and celebrate our diverse and inclusive workforce. We actively encourage applications from eligible candidates from BAME backgrounds or who are deaf or hard of hearing. With almost 20% of our employees having a disability we proudly hold Disability Confident Leader status and guarantee an interview for disabled applicants meeting the minimum essential criteria.

Closing date: 23 June 2024
Interview date: 4 and 5 July 2024

We are looking for a proactive, self- motivated and solutions-focussed individual to make an impact in the role of Research Manager whilst providing maternity cover for a 12-month period. You’ll share in our vision, mission and values and have children at your heart, and use your passion for making a difference to support and accelerate the ambitious work of Solving Kids’ Cancer UK and the Research team.

Summary of role responsibilities 

• Manage a portfolio of international childhood cancer research projects, engaging stakeholder expertise where appropriate and providing administrative, operational, and relationship management support.  

• Monitor and evaluate the impact of Solving Kids’ Cancer UK’s patient-centric research programme, working closely with the Communications and Campaigns Manager to effectively communicate this to a wide range of audiences.   

For more detailed information about the role, charity, and team, look at the Recruitment Pack.

Recruitment timetable  

We aim to follow the schedule outlined below: 

Applications close: 17 June 2024, 11:59pm 

Shortlisting: w/c 17 June 2024 

Interviews: w/c 1 July 2024 (London office) 

If there are any adjustments that would help you engage with the recruitment process, please let us know.  

We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation. 

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.  

Location: Hybrid, Old Street, London
Salary: £21,614 per annum (i.e. pro-rata to the full-time equivalent salary of £40,438 per annum)
Hours: 21 hours per week
Department: Fundraising and Supporter Engagement
Job Type: Part-time
Contract Type: Permanent

Plan International UK is a global children’s charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future.

We bring people together to protect children’s rights and keep girls safe, in school and in control of their bodies – even when disaster strikes. And we won’t stop until we are all equal.

Over the next year our Major Partnerships Unit (MPU) will generate more than £9million income from companies, trusts, foundations and major donors to fund vital projects across Plan International UK. The Major Partnerships Unit consists of the Corporate Partnerships Team (CPT) and Philanthropic Partnerships Team (PPT) and is a fast-paced, collaborative environment with a dynamic team and ambitious plans.

We have an exciting opportunity for someone to join our team to grow / upgrade accounts and develop different strands within partnerships e.g. cause related marketing, employee fundraising and brand partnerships.

As a Corporate Partnerships Executive, you will manage and develop a portfolio of Corporate Partnerships; building excellent relationships and creating and developing account strategies which leverage relationships to create maximum value for Plan International UK.

We are looking for an individual who has excellent communication skills, both in writing and through presentations with the ability to adapt styles to meet the needs of different audiences both tactfully and diplomatically, with experience of working in a busy corporate fundraising team or a corporate environment. You will also excel at working collaboratively and developing effective relationships both with external and internal stakeholders.

If you thrive working in a highly collaborative environment, possess great team-working skills and have a genuine passion for our values, feminist leadership principles and vision, we would love to hear from you!

For further detail of this role, please see the job profile.

The deadline for applications is 23:59 on 24 June 2024
Interviews will take place week commencing 8 July 2024

We are committed to the safeguarding and protection of children, young people and adults in our work. We, therefore, apply rigorous recruitment and selection processes to ensure that only those who are suitable are recruited to work for us. Accordingly, appointment to all our roles is subject to a range of vetting checks and for this role this will include a Basic Disclosure and Barring (DBS) check. A criminal record will not necessarily bar you from working for us; this will depend on the circumstances of any offences.

Plan International UK is committed to being an inclusive employer and we welcome applications from candidates from all backgrounds.

REF-214740

We are looking for an exceptional Centre Manager to help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. 

The role is based at our beautiful Grade 2 listed building in Southwark. We will consider either a full-time application for a period of maternity cover, or a part-time job share of the role, with the potential to extend beyond the initial period of maternity cover. On application, please detail your availability (and preferences) for working between 16 and 40 hours per week at our Centre. Working patterns can be flexed for the right candidate(s). Remote working is not appropriate for this role. 

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy.

This is an extremely interesting and varied job. In one week you could be doing any number of things from ensuring our teachers can access the right equipment for their training, to planning a book launch with our librarian, welcoming our trustees to a meeting, scoping and overseeing maintenance works around our building, or looking after a famous children’s author.

We have a friendly, talented and committed team working both from the building and remotely. We are looking for a special person to ensure everything runs smoothly and efficiently

Reporting to our Director of Finance and Operations (DFO), our Centre Manager will:

• Ensure efficient processes and quality facilities are in place to support the daily operations of our staff, our visitors and other organisations that share our building
• Maintain the building to ensure that the Centre can function as a public space that looks great, and is secure and safe
• Be a welcoming and generous host for visitors to our Charity and for event hires at the Centre
• Support the DFO in maintaining HR systems and processes that adhere to best practice
• Ensure our staff have the tools available to do their best work by overseeing the outsourced IT support company and maintaining our IT systems and assets.

The person we are looking for will have:

• amazing organisational skills and the ability to work and manage others under pressure
• excellent attention to detail and a commitment to evolving systems and processes that make everything more efficient
• excellent customer service skills and experience
• the ability to liaise and communicate effectively with a wide range of people within and outside of the organisation
• a good knowledge of building management and the ability to maintain clear and comprehensive records
• a willingness to engage, negotiate and hold suppliers accountable for quality service provision
• confidence working with (and supporting staff to work with) Microsoft Office and online platforms such as Zoom and Microsoft Teams.

Usual hours are within 9am to 5pm but the post requires occasional out-of-office hours and flexible working in order to fulfil event commitments. The Centre Manager is the first point of contact for any building issues that occur out of hours, supported by our security and external keyholder companies.

A generous holiday allowance is provided - 30 days a year for a full time position (rising to 35 after 5 years service) plus Bank Holidays and closure between Christmas and New Year.

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. We are scheduling interviews as applications are received. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.   Please aim to keep your statement within a one page document.

Oxford Preservation Trust (OPT) is an independent local charity, dedicated to the conservation and sustainable enhancement of Oxford and to the public appreciation and enjoyment of its history. We care for 1000 acres of green space in and around the city, campaign for thoughtful planning, celebrate excellent new design and enable public access to Oxford’s historic places. We have nearly 2,000 members whose support, along with that of our donors and volunteers, is essential to our work. You’ll find it’s a workplace like no other – involving you in every aspect of Oxford’s heritage and supporting you to share your ideas, inspire others and make a difference.

Where you’ll be working

OPT has its offices in historic premises at 10 Turn Again Lane, Oxford. You’ll be based here, although on some days you may be working at one of our other Oxford sites.

What you’ll achieve with us

You’ll be responsible for the management of OPT’s finances. Your work will enable the senior team and trustees to make informed strategic decisions and will support the OPT team in the smooth running of the day-to-day operation. You will make an essential contribution to the charity’s financial sustainability, enabling the growth of membership, investment and fundraised income.

What you’ll be doing as part of the team

1. You’ll be responsible for the efficient management of OPT’s financial accounts.

2. You’ll support the informed setting of budgets, providing longer-term financial forecasts as required.

3. You’ll provide regular finance reports, enabling the OPT team to monitor performance against budgets.

4. Using OPT’s Finance System (Sage 50) and CRM, you’ll process payments and invoices, VAT and Gift Aid claims, undertake the monthly payroll and bank reconciliation and ensure effective cash management.

5. You’ll liaise with our investment managers and invest any surplus funds on the money market in accordance with OPT guidelines.

6. You’ll work with OPT’s auditors to produce the annual accounts and contribute to the annual report.

7. You’ll ensure our records with the Charity Commission and Companies House are kept up to date and submit the annual return.

8. You’ll ensure that employees are registered with OPT’s pension providers.

9. As part of the OPT team, you’ll work closely with colleagues, creating and sustaining positive relationships and ensuring integrated working.

Occasionally we may need to review a job description to incorporate any changes or other duties needed for the role as identified by the line manager.

We’re committed to providing equality of opportunity so if you have a disability, we are happy to discuss reasonable adjustments to the job with you.

Who We’re Looking For

Experience

Experience of managing company or charity finances

Skills / Knowledge / Qualifications

 Accountancy or bookkeeping qualifications

Good presentation and communication skills – comfortable presenting to colleagues across the organisation on financial plans.

Commercially aware.

Essential Behaviours

Excellent relationship building and influencing skills – able to work collaboratively with all team members and with trustees.

Consults proportionately and makes timely and clear decisions.

Collegiate behaviour, collaborative and respectful of colleagues including when working with conflicting priorities and agendas.

Supports the roles and contributions of others.

Communicates in an open and transparent way.

Is flexible and adaptable to changing priorities. 

Closing date is Friday 28 June, 5pm. Interview are taking place on 16 July.

This is an exciting opportunity for a major donor fundraiser to join CSW, to initiate and develop strong relationships with individuals and corporates who have the capacity to make significant donations to CSW and to steward these relationships towards deeper engagement with CSW year after year.

Key Responsibilities (a full list of responsibilities is listed in the Application Pack)

• Develop a Major Gifts strategy that delivers agreed income goals and leads to increased and multi-year financial commitments from Major Donors.
• Develop individual cultivation plans for Major Donors that provide opportunities for them to make impactful gifts, pray and campaign.
• Research and write funding proposals and cases for support and adapt as needed.
• Produce and send regular letters and reports demonstrating the impact of gifts.
• Develop relationships with a small pool of Corporates that leads to increased engagement and income generation.

The Person

You are an excellent communicator, self-motivated and passionate about enabling donors to channel their wealth to meet the greatest needs. You have strong inter-personal skills which you are able to use to build internal and external relationships. You are able to inspire people to make a difference through their giving and you are just as passionate about communicating the impact of their gift. You are proactive and willing to work well with others to achieve targets.

You are inspired by CSW’s mission and eager to play your part, through this role, in ensuring freedom of religion and belief for all.

Essential Criteria (a full list of essential criteria is listed in the Application Pack)

• A minimum of three years’ major donor fundraising experience for a charity.
• Proven track record of securing five-figure and six-figure gifts from major donors.
• Experience of providing excellent stewardship to major donors.
• Excellent communication skills, especially verbal and written English
• Writing compelling funding applications/ proposals that match donors’ interests with CSW’s mission and activities.

CSW Benefits

We offer flexible working, your birthday off, pension with 6% employer contribution, 30 days holiday after 5 years’ service, 3 month paid Sabbatical after 10 years’ service.

The Role

At HTB and its related entities, our vision is to play our part in the evangelisation of the nations, the revitalisation of the church and the transformation of society. Each member of our team plays a vital role in making our vision a reality. As a Christian organisation our faith is an integral part of our working culture.

The role of the Events team within Alpha International is to oversee the organising of Leadership Conference (LC) in-person, any events around Leadership Conference (including Donor events, Wednesday CEF event, Alpha Staff day, regional satellite events) and London-based Alpha events across the year (such as Alpha Collective and Experience Alpha).

The Responsibilities

Events Manager
o Line managing the assigned event coordinators, temporary staff or office volunteers.
o This will include annual appraisals and weekly 1-2-1’s
o Helping to recruit and line-manage casual workers
o Helping with day to day running and support of the team for the staff assigned to this role.
Logistical arrangements:
o Development and execution of the events Day Plan. This is a minute-by-minute detailed plan that holds all the information of what will take place at the event.
o Gathering technical and logistical requirements from speakers, stream leaders and internal departments; then negotiating this with the IT, Production, Vergers and Volunteers Teams or with an external venue or AV suppliers.
o Determining catering requirements and caterer management.
o Hiring of any additional venues as required and site logistics.
o Attending site visits (for external venues that might be used).
o Hiring of any additional equipment required for the event.
o Liaising with the Production, IT, Verger, Worship team and all other internal departments.
o Ensuring any legal and insurance tasks are thought about and in place for the event taking place.
o Creating floor plans for the vergers to use.
o Liaising on interpretation needs are met including BSL.
o Liaising regarding speakers and associated tasks including contracts, gifts and accommodation.
o Liaising and implementing programme decisions.
o Any other event related task.

Marketing and communications:
o Working closely with the marketing team on the marketing plan and budget.
o Steer and monitor social media campaigns, alongside internal creative services teams.
o Ensuring all GDPR protocols are followed – keeping the login access tracker up to date.

Staffing:
o Volunteer recruitment working closely with the Alpha leadership on this.
o Communication with HTB staff as to their specific roles and responsibilities & conducting staff briefings.
o Building working relationships with volunteers and team when onsite.

The Right Candidate

• Committed to the vision of HTB and Alpha
• People management experience
• A team player with a flexible attitude
• Excellent attention to detail and strategic thinker.
• Strong operational and administrative background.
• Self-starter, able to work on own initiative and with minimal supervision.
• Strong bias to action and implementation.
• Strong project management experience.
• Excellent analytical, problem-solving, decision-making and resource management capabilities.
• Strong internal customer-focus and service orientation.
• A do-er/fixer - with plenty of energy and enthusiasm.
• Excellent interpersonal and stakeholder management skills.

Working environment

We have a purposeful working environment where we strive for excellence in everything we do. Our workplace culture is shaped by our values which are AUGHT. They are Audacity, Unity, Generosity, Humility and Tenacity. We respect and value our colleagues, encourage and affirm often, challenge when necessary, supporting always. It is an inspiring and energising place to work where innovation and creativity is encouraged alongside passion and discipline. The staff community is warm and engaging, with lifelong friendships being built.

JOB DESCRIPTION

Title of Post: Financial Assistant

Responsible to: Head of HR & Administration

Hours: 32 hours per week

MAIN PURPOSE OF THE JOB

The main responsibility of this role is to assist the Head of Resources in the efficient and smooth running of financial functional activities of the charity.

DUTIES AND RESPONSIBILITIES

1. Process and prepare financial and business forms for the purpose of checking account balances, facilitating purchases, etc.

2. Perform routine calculations to produce analyses and reports as requested by the Head of Resources and assisting in developing and maintaining all financial reporting within the charity.

3. Assisting in the preparation and maintenance of the charity’s annual income and expenditure budget.

4. Assisting in monthly bank reconciliations and other balance sheet accounts.

5. Dealing with finance related queries from staff, senior management, supporters, and suppliers.

6. Maintenance and reconciliation of direct debits, standing orders and other online donations.

7. Supporting the financial controller in the planning and preparation of statutory accounts and the annual audit.

8. Ensuring accurate gift aid records are maintained for supporters and conducting the annual gift aid claim.

9. Assisting in the maintenance of all accounting records on an ongoing basis to ensure:.

             a.   All income and expenditure are properly approved, banked and processed in a timely manner.

             b.   Monthly cash/cheque management and bank reconciliations are carried out and recorded.

10. Undertaking any other accounting duties that may be required and providing cover when other staff are absent.

PERSON SPECIFICATION

Required Elements

• Ability to collaborate and work effectively with Stella Maris staff, volunteers, and supporters.
• Accuracy, numeracy, organisation, and strong attention to detail.
• Excellent mathematical skills.
• Integrity, honesty, and customer-service skills.
• Solid communication skills, both written and verbal.
• Superior attention to detail.
• Computer skills such as experience in working with spreadsheets and accounting software. Confident in using IT software such as Microsoft office suite (Word, Excel) and CRM databases.
• Ability to work flexibly and to use own initiative to meet demands of job.
• Strong commitment to team working, and an ability to build strong, mutually beneficial relationships with colleagues across whole organisation.
• Commitment to high quality service, best practice, and best value in all aspects of the charity’s operation.

Desired Elements

•  Associate or bachelor’s degree in business, finance, accounting, or a related field.
• Knowledge of the wider UK charity sector.
• Experience of working with a CRM database is desirable.
• Knowledge of the wider UK/international maritime sector.
• Knowledge of the Catholic church.
• Experience of working in a UK charity sector.
• Understanding of the Vision, Mission, and Values of Stella Maris.

We are looking for a Corporate Partnerships Manager to join the National Theatre Development Team.

The purpose of the role

The Corporate Partnerships Manager is responsible for delivering, renewing and evolving new and existing high-value, long-term corporate partnerships. They will work with the Senior Corporate Account Manager to support the team in delivering best-in-class account management. The Corporate Partnerships Manager will also support with new business and revenue generation through securing additional income.

The ideal candidate will have experience in managing a variety of corporate accounts and have a good understanding of the partnerships landscape and stakeholder management. The candidate will be a creative problem solver, with exemplary relationship building and customer service skills. The role will be focussed on both account management and new business. The candidate will have an ambitious approach to generating revenue through income growth opportunities and new business both with existing accounts and new prospects for the National Theatre.

The successful candidate will have the following: 

• Proven track record of securing income and managing partnerships/sponsorships, possibly gained within a target driven environment.

• Experience of negotiating bespoke partnership deals and benefit packages and composing commercial participator agreements or similar legal contracts.

• Demonstrable experience of managing stakeholder relationships, preferably with c-suite involvement

• Ability to effectively chair and manage external partner meetings, taking a confident and proactive approach whilst also being responsive and accountable for meeting outcomes

• Commercial awareness with knowledge of various corporate sectors

If that sounds like you, this may be the role for you!

Please note 

The closing date for the receipt of a completed application is Monday 17th June 2024 at 12 Noon.

We support and encourage people from a variety of backgrounds, experiences and skill sets to join us and help shape what we do. As users of the disability confident scheme, we guarantee to interview disabled applicants who meet the essential criteria for our vacancies.

Can you inspire and be inspired? Can you deliver great customer service? Are you looking for a chance to shine? We have fantastic opportunities for progression and development and the Freedom to nurture ideas and flair within a Framework of support to develop you.

At Barnardo's we believe in children, the funds raised in store support the most vulnerable children and young people in the UK and now's your chance to play your part in this vital work. As well as maximising sales and profit in store you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your store the best in town, for customers to visit and for your colleagues to work in.

As a Store Associate you will support the manager with all aspects of running a busy store, it's the best of both worlds as you will have responsibilities but also the chance to develop and learn with an experienced store manager by your side. You'll need to be well organised with great communication skills and ready to learn how to lead your team of colleagues in store to maximise sales and profit and meet your stores targets.

In return you will work for one of the UK's largest charity retailers with benefits, including full training and development package, promotion prospects, pension and benefits.

Generating the money we need to make children's lives better is a truly fulfilling role so if you'd like to use your talent to make a positive difference then we would love to hear from you!

The full Job description and Person profile is available below. Please read this before applying to ensure that the job matches your skills and experience.

Permanent / 14 hours per week

* As part of Barnardo's ongoing commitment to safeguarding, our retail recruitment process requires that successful candidates are asked to consent to a Basic criminal records check.

Interview Date: Where an interview date has been given in the advert, this will be the only date available. Please check this before proceeding with your application.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date.  We recommend that you apply for this role as soon as possible.

This exciting role will work closely with the Director of Fundraising, Individual Giving Manager and Digital Marketing Manager to develop a strategy, plan and key performance metrics for digital donor acquisition and fundraising. Already expert and excited by digital fundraising campaign development, you’ll have a unique combination of creative and business skills. These will enable you to create engaging digital content and through your expertise in paid search, google grants and paid social, optimise the ROI for Starlight in terms of donor engagement, acquisition, and income. You’ll be curious and take time to understand how we’re supporting children in healthcare settings which will enable you to create content that resonates with our key audiences. Finally, alongside strong interpersonal and collaboration skills, you will be proactive and results-driven with a ‘can do’ attitude to work.