Customer Relationship Manager Jobs in London, Greater London
Do you thrive in a hands-on technical role while also inspiring and leading a team?
Are you passionate about leveraging technology to drive digital transformation in the educational sector?
Can you transform strategic goals into actionable technology plans and ensure their successful delivery?
Are you a senior technical generalist enthusiastic about being in a leadership role?
If your answer is "Yes" to these questions, Learning on Screen is looking for you!
About Us:
Learning on Screen is a leading provider of educational media services, dedicated to enriching the educational experience for post-16 education through high-quality, innovative, and accessible media resources. We support educators, students, and researchers by offering a range of services including broadcast recording, media streaming, and digital archives. Our mission is to leverage technology to enhance learning and teaching in post-16 educational institutions everywhere.
Role Overview:
We are seeking a dynamic Chief Technology Officer (CTO) to lead Learning on Screen’s digital development team. The CTO will drive technological innovation and execute a comprehensive product and technology roadmap, ensuring our digital products and services align with our strategic goals. Reporting directly to the CEO, the CTO will collaborate with key executives to advance our mission in post 16 educational media innovation. Responsibilities include managing a diverse digital team, overseeing high-quality digital platforms, ensuring system reliability and security, and maintaining regulatory compliance. The CTO will play a crucial role in our long-term growth, leveraging emerging technologies and strategic initiatives.
Key Requirements:
- Be Hands-On: Significant experience in writing code and actively contributing directly to digital development projects.
- Lead by Example: Expertise in agile development practices, driving team adoption and improving delivery.
- Relate to People: Strong interpersonal skills to build effective relationships and align the team with strategic goals.
- Represent Technology at a Leadership Level: Ability to challenge and collaborate with the CEO and leadership team, presenting technical concepts clearly.
- Be Product Focused: Clearly articulate the value of technical work in terms of its impact on the organisation and its members.
Core Responsibilities:
- Technology Strategy Development: Develop and implement a comprehensive technology roadmap aligned with Learning on Screen’s strategic objectives.
- Leadership and Team Management: Lead, mentor, and develop a diverse team of IT professionals, fostering a culture of innovation and continuous improvement.
- Product Development and Management: Oversee the full lifecycle of digital products, ensuring high-quality, scalable, and user-friendly services.
- Technical Operations: Ensure the reliability, security, and performance of all technical systems and infrastructure.
- Stakeholder Collaboration: Align technology initiatives with strategic objectives, communicating effectively with stakeholders.
- Cybersecurity, Compliance, and Risk Management: Ensure compliance with relevant regulations and standards, overseeing cybersecurity strategies.
- Data Strategy and Analytics: Develop and implement a data strategy to optimize digital products and services, leveraging data for actionable insights.
Benefits:
- Flexible Working Hours: 4 days (80% / 28.8 hours)
- Remote or Hybrid: Work from the comfort of your home or join us at our London office as needed.
- Competitive Salary: £48,000 to £52,000 actual, depending on experience. (£60,000 to £65,000 FTE)
- Professional Development: We encourage continuous growth and provide resources to enhance your skills.
- Make an Impact: Contribute to the future of digital learning in a dynamic and forward-thinking organisation.
How to Apply: If you are ready to take on this exciting challenge and make a significant impact on the future of educational media, please submit the following to our recruitment page via the "Apply via Website" button below:
- CV
- Cover letter outlining your relevant experience and qualifications
- A completed Equality Monitoring form
Application Deadline: Tuesday 18th June 2024
1st Interviews: W/C 24th June 2024
2nd Interviews: W/C 15th July 2024
Learning on Screen is an equal opportunity employer and welcomes applications from all qualified candidates. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Join us in driving digital transformation and innovation in educational media!
ID: 1214
HR Business Partner
Salary: Starting at £36,477 FTE per annum, rising to £40,699* FTE per annum, Grade 4 (point 29-33)
Location: Ideally based in Buckinghamshire, Bedfordshire, Cambridgeshire, Essex, Hertfordshire or Greater London (north) with the ability to travel within this region when required.
Hours: Full-time (37 hours per week)
We are flexible on hours of work and open to discussing part-time hours and other flexible working options - it is expected that for the period 3-9 months after the role begins, travel to an office base in the above listed regions will be required 2-3 times per week. Before and after this period of time, we are open to this role being home-based or hybrid working. This will be discussed in more detail with the successful applicant.
Contract: Permanent
Family Action & the Role’s Impact:
Family Action is a registered charity, building stronger families since 1869. Today we work with more than 60,000 families in over 150 community based services, as well as supporting thousands more through national programmes and grants. We transform lives by providing practical, emotional and financial support to those who are experiencing poverty, disadvantage and social isolation.
This is an exciting time to be joining us and a fantastic opportunity to partner with services in this region and support the growth of Family Action. You will have significant experience in HR and excel at building rapport and establishing strong relationships at all levels of an organisation. You will have experience managing and advising on change management, including TUPE transfers. You might have worked in a generalist HR role or a more specialist employee relations or change role and be looking for the next step up.
All we’re interested in is what you can bring to the role - your skills, knowledge, experience and aptitude to take on this key role, as well as your values. You don’t need to have worked in the not-for-profit sector before or previously held a management role.
Main Responsibilities:
· You will partner with managers from across the organisation, building strong relationships and ensuring that they are confident and capable in people management.
· You will be the key HR contact for these managers and will foster an excellence team reputation, supporting them to forward plan and think strategically about their people.
· You will advise and coach managers on complex people management issues, including disciplinary and grievances.
· You will take the lead on complex change management processes such as TUPE transfers and restructuring, working flexibly and inter-departmentally alongside our Services and Implementation teams.
· You will support the Head of HR and wider HR and People team to deliver on a range of exciting projects and developments over the next year, as specified in our HR strategy, and reviewing our policies and people practices to ensure they are fit for purpose and in line with current best practice.
· You will be an excellent communicator with experience of providing high-level advice and support in a solution focused way.
· You will be committed to equality, diversity and inclusion.
· You will be aligned with and support Family Action’s mission and values.
To learn more about the role, please check out the Job Description and Person Specification on our job advert.
Benefits:
- an annual paid leave entitlement of 30 working days plus bank holidays
- up to 6% matched-pension contributions
- flexible working arrangements
- enhanced paid sick leave and paid family leave provisions
- eye care and winter flu jabs vouchers
- cycle to work scheme
- investing in your professional development with ongoing quality training and career development opportunities
We want to break down barriers to people joining us. We are genuinely committed to supporting everyone and being an inclusive organisation for colleagues, volunteers and service users alike. At Family Action our values are incredibly important to us and really do underpin all we do. We are forward looking, ambitious and committed to continuous improvement. We are a people focused, can-do organisation, which strives for excellence in all we do and operates with mutual respect.
We would love to hear from potential candidates. If you have any questions about the role or Family Action, please contact Katie Milne, Head of HR - email address can be found on our job advert.
Our commitment to Equality, Diversity & Inclusion:
We are happy to consider any reasonable adjustments that candidates may need during the recruitment process and you will be asked whether you require any adjustments if shortlisted for interview. We also make reasonable adjustments on the job, where required.
We are committed to Equality, Diversity & Inclusion in all that we do and welcome applications from all sections of the community. Intersectionality is important to us and we particularly welcome applications from ethnically diverse communities, LGBTQIA+ candidates and disabled candidates because we are committed to increasing the representation of these groups at Family Action. We know that greater diversity will lead to even greater results for families and children and strive for our workforce to be truly representative of the diverse communities we support. We offer a guaranteed interview scheme for disabled applicants and will reimburse your travel cost if you attend an in person interview.
*Ordinarily Family Action appoints new starters at the starting point of the salary scale (with subsequent annual pay progression), unless you have experience that would justify appointment further up the salary scale or there are any other exceptional reasons.
Please ensure you have the right to work in the UK before expressing your interest in this role. We are sorry that we cannot consider applications from candidates who do not have the right to work in the UK.
No recruitment agencies please – as a charity we work hard to keep our costs down and we do not require external support with recruitment.
The client requests no contact from agencies or media sales.
BRAC’s office in Europe provides vital support for BRAC’s development work around the world through fundraising and communications, building impactful, long-term relationships with partners, whether they be foundations, companies, Governments or major donors. BRAC office in Europe also plays a key role in engaging with and influencing policymakers and practitioners to tackle extreme poverty across Europe.
To achieve its ambitious goal, BRAC is seeking partnerships with like-minded organisations and allies across Europe. It has an ambitious target to grow its funding from the European market to GBP 100 million over the next 24 months. To achieve its ambition BRAC is building a specialised team of partnerships specialist to be based across key European markets i.e. Norway, Sweden, Denmark, Germany, UK and Switzerland.
The Foundations Officer will work as part of the Partnerships team and focus on delivering income targets from trusts, foundations and corporates. The Foundations Officer plays a pivotal role in advancing BRAC’s mission by stewarding partnerships with philanthropic and corporate foundations and creating new business opportunities to deliver on BRAC’s mission.
Send your CV and a covering letter of no more than 2 pages.
Please note only shortlisted candidates will be contacted. If you have not heard from us within 3 weeks of submitting your application then you have not been selected. Closing date: 3 June 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join an exciting initiative that is supporting governments around the world to protect and promote media freedom!
The Thomson Reuters Foundation (TRF) is the corporate foundation of Thomson Reuters, the global news and information services company. As an independent charity we work to advance media freedom, foster more inclusive economies, and promote human rights. We combine our unique media development and legal services to drive systemic change through news, capacity strengthening, free legal assistance, and convening initiatives.
TRF provides a Secretariat function to the Media Freedom Coalition (MFC). The MFC is a partnership of 50 countries from six continents working together to advocate for media freedom and the safety of journalists at home and abroad. The MFC works closely with civil society and a panel of legal experts, among others, to promote media freedom through a range of activities – including public and private diplomacy to support journalists at risk, coordinated action through embassies, events and the promotion of legal reforms. The MFC was established in 2019 while the Secretariat was established in 2022. More information about the MFC can be found here.
The MFC Secretariat plays a central role in maximising the impact of the Coalition. It does this in four areas:
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Administration and operations: delivering specific activities including events and briefings; supporting and coordinating responses to cases of concern (in which journalists and news organisations are facing threats to their reporting); supporting embassies to act on media freedom; organizing meetings and maintaining the MFC’s network of contacts;
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Communications: communicating the MFC’s activities and impact externally, via website, social media and mainstream media coverage; supporting public-facing events; keeping the MFC’s network informed about activities and opportunities to take action;
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Policies and strategy: ensuring policies and processes are in place to facilitate an efficient, effective and responsive coalition; supporting strategic decision making; monitoring the latest developments in the media freedom context;
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Monitoring and evaluation: tracking and understanding the MFC’s outcomes and impact, and learning lessons from this.
The Secretariat is supported by grants from Global Affairs Canada and the UK’s Foreign and Commonwealth Development Office.
We are seeking a creative and resourceful Communications Manager to join our team. You will lead on the Secretariat’s communications function, both internally and externally, and will implement (and potentially improve on) our existing communications strategy. For the MFC, effective communications are not only about demonstrating the Coalition’s impact, they are also a way of encouraging and inspiring MFC member countries and their embassies to take action on media freedom. This means the Coalition’s communications are an essential component of its pathway to impact.
You will be required to engage with government representatives, diplomats, NGO leaders and some of the world’s finest legal practitioners as part of this role. You will look across the Coalition’s work and develop relationships with member countries and their embassies to identify human-centred stories that showcase the MFC’s work. The ideal candidate will be skilled at turning issues into stories and comfortable with taking the initiative and taking ownership of this area of the Secretariat’s work.
The role is based in Canary Wharf in London. The role is full time and you would be expected to attend TRF’s offices two or more days per week.
This is a 21-month fixed-term contract, starting 1 July 2024 or earlier, depending on availability. The contract may be extended beyond March 2026, conditional on further funds being secured for the Secretariat’s continued operation.
Some travel is anticipated as part of this role.
About The Role
As the Communications Manager you will:
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Research, develop, edit and write communications materials including impact stories and case studies for the MFC’s website and potentially other platforms, using multimedia options where appropriate
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Lead on the implementation of the MFC’s communications strategy, potentially making improvements to this, and tracking key performance indicators accordingly
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Manage the MFC’s website and social media channels (currently focused on Twitter/X) and monitor analytics/produce reports; manage upgrades to the MFC website in collaboration with TRF colleagues
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Curate and produce the MFC’s monthly network newsletter, which is sent to all MFC members and stakeholders
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Organise MFC events, online or in-person, and secure engaging speakers to feature in them
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Plan the MFC’s communications activities, taking account of communications opportunities such as anniversaries and international days
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Promote and maximise the impact of joint statements by MFC member countries, and monitor their impact
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Produce resources for member governments and their embassies, helping them to communicate on key media freedom issues
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Build relationships with media freedom organisations and networks to ensure wider communications reach and opportunities to collaborate
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Identify opportunities to feature the MFC within national/regional/international media as appropriate and build relationships to facilitate this
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Organise events (online or in-person) in collaboration with other members of the team, including developing content, finding speakers, and event coordination
About You
To be our Communications Manager, you will likely have:
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Solid experience in a communications role, producing communications outputs as part of a communications strategy
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Ability to write clear, concise and engaging copy with excellent attention to detail
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A diplomatic approach, including the ability to see issues from others’ perspectives and to spot and mitigate potential risks
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Ability to forge trusted relations with a wide range of cross-sector stakeholders
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Strong organisational skills and the ability to prioritise and manage multiple tasks with competing deadlines
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Fluency in English; other languages desirable but not necessary
It would be useful if you also have:
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Understanding of, or interest in, media freedom issues
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Experience of working with government officials (at any level)
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Experience working effectively as part of a remote team on collaborative initiatives
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
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Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
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Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
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Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
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Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
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Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
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Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Prospect Research Manager (Corporate Partnerships)
Contract: 12 Months, Fixed term contract, Fulltime, Maternity Cover
Salary: £39,358 - £41,325 with excellent benefits
Location: London, UK
Hybrid Working: A minimum of 40% of working time is spent face to face, either in the London office or as a result of external engagement or travel for WaterAid. WaterAid is located at Canary Wharf, London, and this will be your location and contract base.
About WaterAid:
Want to use your skills in Corporate Partnerships to play a vital role in making clean water, decent toilets and good hygiene normal for everyone everywhere?
We need passionate, creative and dedicated people. In return, you will be encouraged and empowered to be yourself at your very best. Together, we will make a bigger difference. Join WaterAid as Prospect Research Manager (Corporate Partnerships) to change normal for millions of people so they can unlock their potential, break free from poverty and change their lives for good.
About the Team:
The Corporate Partnerships team fosters relationships with companies with a view to driving and encouraging high-value donations, strategic action in supply chains, employee fundraising activities, fundraising products and commercial opportunities, including cause-related marketing and mass participation events. In developing new and existing partnerships the team also initiates dialogue and collaboration on policy and influencing, advocacy and technical service delivery.
About the Role:
You will lead on the development and delivery of a prospect research strategy to support the strategic development of our partnership portfolio. In collaboration with the Senior Partnership Development Manager you will develop and implement a prospect research strategy to grow partnerships and income. You will also oversee all aspects of the prospect pipeline process and present monthly KPI reports to the Partnership Development team, liaising with the Performance and Insights team as required to adapt reports to meet the team's needs.
You will maintain a strong role in understanding and promoting the role of research in enabling our fundraising teams to maximise donor engagement and income, through informed prospect identification, cultivation and stewardship.
More specifically, this includes:
- Proactively identifying prospects that have a strong fit with our strategy in terms of alignment and capacity to give
- Building and managing the prospect pipeline across the team, and leading on 'moves management' to ensure we are effectively managing and supporting potential and existing prospects to have a great experience
- Ensuring our prospect development strategy is understood consistently across the wider Strategic Partnerships team
- Providing recommendations on how to engage prospects, considering motivations and existing networks
- Producing research profiles, reports and biographical briefings
- Developing and utilising internal and external prospect research databases and network mapping systems to identify sources of warm prospects
- Identifying relevant events for Partnership Development Managers to attend for networking and/or insight-gathering purposes, and developing detailed briefs on events speakers and attendees
- Ensuring quality control of prospect research processes and documentation
- Recommending appropriate and cost-effective research tools and manage this part of the expenditure budget.
About you:
- Educated to degree-level/equivalent educational standard, or significant equivalent work experience
- Strong understanding of the role of research in good prospect management, cultivation and stewardship (in commercial or not-for-profit environment)
- Experience carrying out prospect research for corporate partnerships using relevant databases and research tools
- Very strong research and analytical skills, including ability to produce detailed and insightful profiles and network lists for prospective individual and organisation partners
- Ability to analyse complex information and communicate clearly and credibly for delivery to a variety of audiences in written reports, presentations and meetings
- Stakeholder management knowhow to build and maintain great working relationships at all levels, and influence, internally and externally
- Excellent organisational and time management skills, with ability to work under own initiative to meet deadlines and prioritise conflicting deadlines successfully
- Proven ability to translate understanding of business requirements into relevant market research audience insights, with ability to spot, interpret and identify opportunities from market trends
- Experience of using a fundraising or customer relationship management database (at WaterAid we use Microsoft Dynamics).
- Commitment to WaterAid's values (Respect, Accountability, Collaboration, Courage, Innovation, Integrity) and a working style that reflects these.
Closing date: Applications will close at 23:59 on 16th June 2024. Availability for the interview is required week commencing 24th June 2024.
How to Apply: To see the full job pack, please click 'Apply'. Please apply by submitting your CV and a cover letter in one document in either Word Document or PDF format.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the UK. All our vacancies require a basic Disclosure and Barring Service (DBS) check to comply with our Safer Recruitment policy.
- 36 days' holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days annual leave
- We offer a generous pension plan with employer contribution of up to 10%
- Wide range of flexible and agile-working arrangement
- Season Ticket Loan
- Free annual eye tests
- Pay as You Give charitable giving scheme
- Enhanced Maternity and Adoption/Surrogacy pay, Shared Parental Leave and Paternity Leave
- Sabbaticals
- Volunteer Day
Our People Promise:
We will work with passion and focus to ensure safe and sustainable water, toilets and hygiene are available to everyone, everywhere. WaterAid is a place of purpose - where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to put the wellbeing of our people first, to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal opportunities:
We are an equal opportunity, disability-confident employer and are dedicated to achieving the highest standards of diversity, equity and inclusion. We welcome applications from people of all backgrounds, beliefs, customs, traditions and ways of life. This includes, but is not limited to, race, gender, disability, age, sexual orientation, religion, national or social origin, health status, and economic or social situation.
Safeguarding:
We are also committed to protecting everyone we come into contact with. We have a zero-tolerance approach to abuse of power, privilege or trust across our global work, and any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously.
Summary
To provide a consistent, high-quality information and support service for people living with or affected by diabetes by delivering accurate and impartial information. This role is key to using communication and listening skills to provide emotional support, information, and guidance, both verbally and in writing.
Interview date: 14 June 2024
Package
What we can offer you:
- Generous annual leave starting at 25 days plus bank holidays (pro-rata for part-time)
- A Cash Healthcare Plan (giving you up to £1,600 towards a range of out of pocket health expenses like new glasses, dentist, chiropractor or osteopath appointments)
- Early finish Friday and flexible working as part of our approach to activity based working (not applicable to roles with fixed shift patterns)
- 2 Days TOIL in recognition of fixed shift patterns (pro-rata for part-time)
- Discounts on gym membership
- Employee assistance programme to give you support on any issues that come up in life
- Annual season ticket loan* (on completion of your probation period and if contract is permanent or longer than 12 months)
- Very active social scene including sport teams, gardening and other activities
- Generous pension provision, life assurance and income protection insurance
- Cycle to work scheme* (eligible for scheme if contract is permanent or longer than 12 months)
*Some benefits aren't available until you've passed your probation period and are dependent on the length of contract.
Main Responsibilities
To provide emotional support over the telephone and through our written platforms to people living with and affected by diabetes. The role involves proactively updating your knowledge of diabetes and key issues by reading relevant information updates. To be a team player, contributing to a positive, supportive environment and undertake any reasonable task as requested by a manager appropriate to the role.
Ideal Candidate
You will be able to communicate health information clearly and effectively to a wide range of audiences, with the aim to support customer queries to the best of your ability. You will be able to show resilience and manage the everyday pressures which can occur during a live service and prioritise your workload to meet customer satisfaction and service level agreements. You will be able to handle distressing calls in real-time by listening carefully and allowing the customers to feel safe in sharing with us. You will be confident and competent in using IT and different IT packages and programmes, with an openness and willingness to learn new IT systems, such as a new CRM.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
NAPAC is seeking a motivated and enthusiastic Business Development Coordinator to focus on marketing and selling our training programmes to external clients in public and private sectors. This entry-level (or above) role offers an excellent opportunity for individuals in the early stages of their career in business development, with a focus on promoting training solutions in the field of trauma support. The ideal candidate will possess strong communication skills, an in-depth understanding of the sales process, a proactive attitude, and a passion for making a positive impact in the lives of survivors of childhood abuse.
Key Responsibilities:
- With support, develop and implement a strategic business development plan to market and sell NAPAC's training programmes to external clients, including organisations, agencies, and professionals in fields such as policing, mental health, social work, education and others.
- Identify and cultivate relationships with potential clients and stakeholders to understand their training needs and develop tailored solutions to meet their requirements.
- Embrace and enthusiastically engage in the sales pipeline process, from lead generation to closing deals, demonstrating persistence and determination to achieve sales targets.
- Conduct market research and competitor analysis to identify trends, opportunities and competitive positioning strategies for NAPAC's training offerings.
- Promote NAPAC's training programmes through various channels, including direct outreach, networking events, conferences, and digital marketing initiatives.
- Assist in the development of marketing collateral, proposals and presentations to showcase the value proposition of NAPAC's training programmes and secure new business opportunities.
- Support internal coordination and communication with colleagues to ensure alignment of business development efforts.
- Track and analyse key performance metrics related to sales pipeline, revenue targets, and client satisfaction to evaluate the effectiveness of business development initiatives.
- Stay informed about industry trends, best practices, and emerging issues related to trauma support and survivor care to continuously improve and innovate our training offerings.
- Participate in training and professional development activities to enhance knowledge and skills in business development and sales techniques.
- Demonstrate a commitment to NAPAC's mission and values, contributing positively to the organisation's culture and goals.
Skills and experience required:
- Bachelor's degree in business administration, marketing, psychology, social work or related field preferred; relevant work experience may be considered in lieu of a degree.
- At least one year’s experience in a similar role is highly desirable.
- Strong communication and interpersonal skills, with the ability to build relationships and effectively communicate with clients and stakeholders.
- Solid understanding of sales principles and the pipeline process, customer relationship management, and marketing concepts.
- Proactive and results-oriented mindset, with a willingness to take initiative and drive projects forward.
- Ability to work collaboratively in a team environment, as well as independently with minimal supervision.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with CRM software is a plus.
- Passion for NAPAC's mission and a desire to contribute to the organization's impact in supporting survivors of childhood abuse.
- Willingness to travel occasionally and work flexible hours as needed.
Are you comfortable to multitask and prioritise your workload? Do you enjoy managing a variety of services? Have you got an understanding of older people and their needs?
We have an opportunity to lead our Health & Wellbeing Team as part of a job share working in collaboration with another senior manager.
You will manage, develop and market Hospital Discharge and Health & Wellbeing Services in Bromley and Greenwich and work in partnership with other providers. You will be responsible for all Hospital Discharge services and work closely with the Hospital as well as be an active member of the Senior Management team.
KEY DUTIES AND RESPONSIBILITIES:
· To have oversight of the monthly and quarterly reports for the services
· The successful candidate will have responsibility for the following services:
o Take Home and Settle/ Hospital Aftercare Service
o Sitting Service
o Handy Person Service
o Frailty Care Navigator
o Long Term Health Conditions
· The work will include some on call responsibilities on evenings and weekends for the Hospital Discharge Services which an extra payment will be made.
· To work in partnership with other providers and health partners across both boroughs.
· To work within the Bromley Well partnership and maintain contact with BTSE
· To build a strong relationship with the hospitals and NHS staff
· To be responsible for health and wellbeing staff including undertaking supervision, guidance and support, allocation and monitoring of work plans, annual appraisals, identification of training needs and participation in the recruitment of staff.
· To work with the Chief Executive to devise and implement a marketing / publicity strategy to promote primary and secondary interventions and other services for older people.
· To work in partnership with older people, volunteers, statutory, voluntary and other agencies to initiate and deliver a programme of healthy living and recreational activities which meet the needs and aspirations of older people in Bromley and Greenwich identifying and developing new initiatives and partners.
· To be responsible for ensuring that risk assessments are undertaken of premises, outreach venues, client’s homes and other measures for the provision of a safe environment ensuring that all legislative requirements are met.
· To ensure that evaluation and monitoring of service/project outcomes is implemented, enabling Age UK Bromley & Greenwich to demonstrate the effectiveness and impact of the service delivery.
· To establish and maintain excellent working relationships with clients, work colleagues, volunteers and partner organisations
· To work alongside the Chief Executive to undertake long-term strategic planning of primary and secondary care interventions and other health and wellbeing services.
· To work with older people and with other groups, organisations and agencies in the boroughs to identify potential areas for health, education and social activities that older people want to participate in, and identify funding sources to develop and deliver the new areas of work.
· To be creative and innovative in designing new opportunities and projects for people to get involved across the boroughs in the co-delivery of services.
· To work with diverse and/or hard to reach individuals / groups who are not involved in their community, in particular targeting people who are socially isolated.
· To keep your knowledge up to date with the health priorities and health commissioning strategies in both boroughs to ensure our services are ‘fit for purpose’ and can contribute to the current overarching outcomes agreed between the local Authorities and the ICB.
· To be familiar with the Joint Strategic Needs Assessments (JSNAs) Health & Wellbeing Strategies and decisions agreed at the joint local authority and ICB & Wellbeing Boards.
FOR A FULL JOB DESCRIPTION PLEASE DOWNLOAD THE JOB PACK
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Us
Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.
About the role
As Facilities & Governance Coordinator you will act as a first point of contact in our London office, and work in collaboration with the Governance team across their full range of activities, and consult regularly with the rest of the organisation, Trustees and Members. You will be responsible for coordinating meetings and services across the Institute and providing effective and efficient administrative support across the team.
Key responsibilities will include:
- Providing a professional and welcoming service to all internal and external visitors to the office.
- Managing all office signage (to include door and reception screens), ensuring these are accurate and up to date at all times.
- Managing diaries for all office meeting rooms, co-ordinating necessary arrangements for internal and external meetings, to ensure efficient and appropriate use of the meeting space available in line with office guidelines.
- Maintaining day-to-day contact with Building Management, reporting any issues as required and overseeing their resolution.
- Providing ongoing day-to-day management of all office suppliers and service contracts, including but not limited to preferred suppliers for facilities maintenance. Ensuring strong relationships are maintained and the performance of all suppliers is to an acceptable level, escalating issues where appropriate.
- Provide administration support for the Governance team including but not limited to making and communicating all necessary travel and accommodations arrangements, preparing meeting packs and dissemination as required and supporting all meeting set-up requirements e.g. technology, room set up and refreshments.
- Acting as the main point of contact for CMYA applicants once in the judging process, coordinating their application from entry through to completion of the interview process, ensuring a consistent, high-quality experience is delivered throughout.
- Being a first aider and fire Marshall for the Office.
- Taking day-to-day responsibility for the health and safety procedures for the London office.
About You
The ideal candidate will have/ be:
- Excellent communication skills
- Strong organisation skills with the ability to remain calm under pressure, manage a busy workload and prioritise accordingly.
- Ability to communicate with potential and current members with varying levels of seniority.
- Excellent administration skills, including drafting reports, managing complex programmes and projects administration and logistic planning.
- Demonstrative experience in a customer-facing senior administrative role, with the ability to always provide the highest level of customer service.
- Ability to work on their own as well as part of a team.
- Strong computer skills.
Benefits
- Competitive salary
- Generous Holidays
- Additional birthday day off
- Pension contribution
- Employee Assistance Programme
- Private Medical Insurance
- Life Assurance
- Learning and Development
Job Title: FM & Governance Coordinator
Location: London (on site)
Working Hours: Full Time, 36 hours per week
Contract Type: FTC until December 2024
Salary: £27,000 per annum
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Schools and Programme Coordinator / Senior Coordinator - (London and North Kent)
Salary: Coordinator/Senior Coordinator £25,643K London Living Wage - £33K depending on experience. (Salaries over £28k reserved for more senior/experienced candidates only).
Contract: Full time permanent contract
Location: Main Office located at London Scottish House, 95 Horseferry Rd, London SW1P 2DX.
We are seeking Coordinators to work in London and North Kent
Construction Youth Trust is a forward-thinking charity whose mission is to help young people reach their full potential and take their first steps towards a rewarding working life. We prepare young people for the world of work, support them to build their skills and confidence and connect them with opportunities and employers aligned with their individual strengths and interests. We prioritise young people from disadvantaged backgrounds, under-represented groups and those facing significant barriers to work.
We are seeking to expand our committed team of Programme Coordinators and Senior Coordinators who work directly with young people, supporting them to discover and achieve their best next step on their route to a successful career. Our Coordinators work with young people studying in schools and colleges as well as young people who are currently unemployed or not in any form of training. Working closely with Careers Leads, Pastoral Support Workers and Referral Partners this role requires excellent relationship management skills to build trusted relationships with key stakeholders and young people as well as local construction and built environment employers who are fundamental to the successful delivery of inspiring world of work programmes.
We would expect Senior Coordinator to be experienced practitioners who can take responsibility for a significant area of work, proactively driving good practice across organisation and demonstrating a constructive and solutions-focussed leadership.
We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals who are Black, Asian or from a minority ethnic background and/or those with a lived experience of the young people we support.
If you are passionate about transforming the life chances of young people, especially those facing disadvantage and exclusion, please send your fully completed application form with particular attention to your supporting statement (no more than 500 words) explaining why the role interests you and how you meet the person specification.
Please note that CVs and Cover letters will not be accepted.
Closing date for applications – 9am on Friday 14th June 2024. However, we may close the recruitment early as we will interview as suitable candidates apply. Ideal start date for this role is ASAP.
Previous applicants need not apply.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)
Previous applicants need not apply.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We will only consider candidates for employment that share this commitment. All roles are subject to safer recruitment practices, and this position will require an Enhanced Disclosure with Barred list check from the Disclosure and Barring Service (DBS)
The client requests no contact from agencies or media sales.
The Horniman Museum and Gardens is a unique attraction in south east London where world cultures and the natural world are brought together for everyone to enjoy. The Museum holds internationally important collections of anthropology and musical instruments, as well as a popular natural history gallery and Aquarium. The 16 acres of beautiful Gardens feature a tropical Butterfly House and offer stunning views across London. The Horniman is the holder of the prestigious Art Fund Museum of the Year 2022.
The Horniman’s mission is to connect us all with global cultures and the natural environment, encouraging us to shape a positive future for the world we all share. We are looking for a Head of Commercial to play a key role in maximising our income generation streams in order to support this mission, leading day-to-day operations across ticket sales, retail and catering. You will also have the wider responsibility of proposing and developing new business opportunities alongside delivering a new children’s café as part of our ambitious Nature + Love capital project.
You will have a proven track record in commercial management and experience of all aspects of retail and catering operations, ideally gained in a visitor attraction setting. You will have experience of driving income through innovation and the development of partnerships and have solid financial commercial experience in budgeting and forecasting. You will also be an inspiring and supportive line manager with experience of management reporting and working effectively with customer relationship management and box office systems.
You will have an empathy for and interest in the Horniman’s mission, collections and programme alongside a passion for the transformational impact arts, culture and nature can have on people’s lives.
The closing date for completed applications is 10am on Monday 17 June. Interviews will be held w/c 24 June 2024.
The Horniman is an equal opportunities employer and we value and celebrate diversity. We want to better represent the communities in which we work but recognise that there is still much work to do in this area. We welcome and encourage all applicants and particularly encourage you to apply if you are from a community that is often disadvantaged by society or an ethnically diverse background.
The client requests no contact from agencies or media sales.
Partnerships Officer
Permanent Contract
Job Ref: V503
Hours/Days per week: 35 hours per week – (Flexible days/hours)
Salary: £30,000 plus attractive employee benefits package
Start date: ASAP
Location: Homebased
Closing date: 21st June 2024
Interview date and Location: w/c 24th June onwards via Teams
About the role
At Volunteering Matters we use volunteering’s unique power to bring people together and build stronger, more resilient communities across the UK.
We bring people together to resolve some of society’s most complex issues. From social isolation and loneliness; improving health and wellbeing; building skills, confidence, and opportunity; to ensuring young people can become change makers in their community, the impact that we make is great. And we won’t stop until everyone in the UK has the opportunity to thrive.
People-led and impact driven, we are a national charity that is deeply embedded in local areas across the UK. We operate in five regions: London and the South East; Wales and the West of England; East of England; the Midlands and North West England; and Scotland and North East England. We also have an Employee Volunteering Team with over 25 years’ experience, acting as a broker to provide tailor-made solutions to employers. We turn local knowledge and energy into action and progress, building stronger communities and a better future for all.
This is an exciting time to be joining the team. We’re changing the way we work to meet new ambitions and make sure our impact continues to grow alongside out business.
The Role:
As the Partnerships Officer, you will support the Partnerships Team on business development, managing a portfolio of small trusts, foundations, and donors, as well as researching new opportunities.
Our places and volunteers are crucial to us. They know their communities best. This role will support our local Delivery teams to build new partnerships and grow our places. The role will also platform the voices of our volunteers to lead the development of our services. This post will play a key role in the Partnerships Team.
Your core responsibilities will consist of supporting the Partnerships team & wider organisation in growing Volunteering Matters and its family of brands. Managing a portfolio of small trusts, foundations, and donors; supporting the Partnerships team & wider organisation with relationship management of major donors as well as developing and researching opportunities for business development with regional partners and stakeholders.
Key Duties & Responsibilities
- Support the Partnerships team and wider organisation to grow Volunteering Matters locally.
- Manage a portfolio of small trusts, foundations, and donors, including leading on small trust applications & reports.
- Support the Partnerships Team with the management of major trusts, foundations, and donors.
- Play a key role in the upkeep of our library of information.
- Stay updated on local opportunities and feed into place-based plan.
- Develop and research opportunities for business development with partners and stakeholders including scoping opportunities and attending market engagement events.
- Play a key role in the Partnerships Team, helping to collaborate with the wider directorate and organisation to create locally informed and systematic approaches to income generation.
- Maintaining and actioning enquiries/information into team inbox
- Support colleagues who are leading with events management for donor/patron & community fundraising events.
- Supporting the Partnerships team and wider organisation to coordinate information required for reports to funders/partners.
- Maintain database (Raisers Edge) with key reporting information.
Experience / skills & attributes:
- A commitment to the values and mission of Volunteering Matters, especially platforming the voices of our volunteers and young people, as determinant to our work alongside and for communities.
- A pragmatism in understanding and working with the communities served by Volunteering Matters projects, and their respective local and third sector services.
- An ability to support influencing of local and national stakeholders, by utilising the power of storytelling and advocating for the importance of local voice, when lobbying for social change.
- Demonstrable awareness of the Third Sector and where relevant devolved responsibilities across the UK.
- Demonstrable experience in using the power of storytelling within the context of stakeholder engagement and / or business development.
- Excellent communication skills and the ability to communicate appropriately and effectively with a range of stakeholders through a variety of means.
- A capability to manage and engage relationships, including project reporting.
- Evidence of good administrative and IT skills and the ability to maintain a fundraising CRM, administrative and financial records.
- Belief in the Power of Communities with a desire to platform people and volunteers always.
- Ability to engage in the process of business development, which includes bid writing, building operational partnerships and reporting on projects.
Our Values & Way of Working:
In all that we do, we embrace a philosophy of ‘Freedom within a Framework’ and are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
This job description is intended to include the broad range of responsibilities and requirements of the post. It is neither exhaustive nor exclusive but while some variations will be expected, these will be at an appropriate level for the role.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments:
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the “Experience/Skills” section of this advert. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your application or contact our HR team for more information.
We have also committed to the following pledges which positively encompass our recruitment and selection processes and methodology: The Promise, Show The Salary, Salary History.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer Flexible Working by Default (re hours & place of work), Unlimited Annual Leave, Employee Pension scheme, Life Assurance, Cycle to Work Scheme, Season Ticket Loan, Employee Assistance Programme, enhanced sick and family leave. We are also open to discuss job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to 6 months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Loughborough Community Centre (LCC) was established in Brixton in 1981, as a positive outcome from the Brixton Uprisings. We operate from the Max Roach Centre in Brixton south London.
If you're looking for a dynamic work environment with strong community values that are embedded through our approach to Listen, Collaborate and Create meaningful activities and the opportunity to make a real difference supporting vulnerable and disadvantaged children and their families, then the Business Administrator role may be the right fit for you.
It's a role full of possibilities as you will provide administrative support to trustees, a director and the wider LCC workforce. The job holder will be expected to be competent in their area of work, delivering a seamless professional service in line with the company’s mission.
We will work together on a shared mission to create:
A safe place where children, young people and families can come together, to play, thrive and succeed.
Purpose of the job:To work within our busy and diverse community organisation to lead and be a first point of contact with office administration, organisation and communication through performing and updating administrative duties.
What you would do:
Oversight and day to day management of the overall business administration, including:
- Keeping well-organised files and records of business activity including HR and H&S
- Researching company data and archived reports
- Keeping computer databases up to date - Salesforce
- Interacting with stakeholders either on the phone or in person
- Providing office support including stakeholder and employee support
- Following up on business communications, billing, and ordering
- Learning about the company's mission and available products/services
- Educating clients about what products/services are available and how to engage in them
- Building relationships with all stakeholders
- Preparing documents by uploading, printing, copying, and binding
- Writing and editing company correspondence
- Assisting with minor technical support
- Acting as a personal assistant to the Director and Board of Trustees
- Scheduling appointments and events
- Giving feedback on office efficiency and suggesting possible improvement
The ideal candidate will have a satisfactory Enhanced DBS check, experience of working within a business administration role, proficiency in Microsoft Office Suite, office management skills, filing, book-keeping, time management, organisation, communication, scheduling, typing, uploading, problem solving, order management, billing, multi-tasking, reporting, researching, ordering, attention to detail, invoicing, interpersonal and personal assisting skills.
What we offer: A highly competitive salary, Employee Assistance Programme for staff mental health wellbeing and support, regular socials, team building and on the job training opportunities.
The role is subject to suitability checks and references.
Do contact us if you would like further details or to arrange a visit.
The client requests no contact from agencies or media sales.
Background to the role
Age UK East London are recruiting a Community Engagement Officer to join our growing Community Outreach team. We support hundreds of people a year to maintain their health and wellbeing, combat social isolation and digital inclusion through the varied activities and by signposting to relative local support services.
We support some of the most deprived communities in the UK, tackling poverty and health inequality while promoting independence and well-being.
Working in well networked and integrated systems you will make a key contribution to improving the lives of adults, their carers and the wider community.
Job description
Job Purpose
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To provide a high-quality outreach support service that enables older adults with low level support needs to live independently within the community.
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To a promote network services across the Boroughs to maximise their take-up.
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To work closely with statutory and voluntary sector agencies to ensure appropriate services are accessed.
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To ensure that service users have maximum choice and control over the planning and management of the service they receive, including initiating individual support plans and connecting them with culturally appropriate services.
Key Tasks
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To signpost people to appropriate services as required through outreach sessions in the Hub, Satellite centres, GP practices and pharmacies.
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To develop shared working practices across the service network.
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To work closely with providers of similar services
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To work to agreed individual, team, and organisational objectives.
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To work with existing activity groups at the hub and satellite centres and support the setting up of activities where appropriate.
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To ensure all contacts with service users are recorded appropriately and to maintain an adequate filing system.
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To use word-processing software to produce own correspondence and reports in accordance with relevant policy on confidentiality and data protection.
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To collect monitoring information to enable the service to be evaluated.
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To provide support to services outside of normal working hours and occasionally attend sessions when required.
Administration
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To ensure all relevant administration is organised and efficiently completed.
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To assist co-ordinating service user client surveys/questionnaires as appropriate, collate feedback and evaluate the service provided.
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To assist with the collection of data necessary to provide specific information needed for KPI’s and external requirements and outcomes.
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To ensure all data is collected through AUKEL organisational customer relationship management data base systems.
Quality
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To be familiar with and to implement Age UK East London’s policies and procedures.
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Ensure that confidential data is managed within AGE UK’s policies and procedures.
General
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To meet regularly with line manager for support, supervision, and appraisal.
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To attend team and staff meetings, (and other meetings) as required.
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To undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of Age UK East London.
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To undertake all training required to fulfil the role.
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To carry out the duties of the post in accordance with Age UK’s East London’s policies and procedures including EDI, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
Functional Links
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The role reports to Caxton Hall Centre Manager
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Close working relationship is required with the Community Outreach team, OPRG Project Officer and other relevant colleagues.
Person Specification
Experience
Essential
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Experience of working on a one-to-one basis with marginalised groups
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Experience of running group activities
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Experience of keeping paper and electronic records and statistical data for monitoring purposes.
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Experience of providing kind, inclusive and high quality customer service
Desirable
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Qualified in Chair Based Exercises
Knowledge & Understanding
Essential
- Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their Carers.
Desirable
• Working knowledge of other Community Languages
Skills/Attributes
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Intermediate IT skills
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Can demonstrate AUKEL values (accountable, kind, flexible, inclusive, collaborative) in the way the service is delivered.
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Commitment to learning and development and reflective practise.
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People skills.
Additional Requirements
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This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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Flexibility in working hours to meet organisational needs.
The client requests no contact from agencies or media sales.
Salary: £31,200 to £35,700 per annum dependant on experience, plus excellent benefits
Location: Central London with flexible working
Hours: Full-time/35 hours per week
Contractual status: 6-month fixed-term contract
We are looking for an organised, proactive and enthusiastic Project Coordinator to join us here at the Royal College of Radiologists (RCR).
Are you interested in a career in project management and looking for your next role? If so, the Project Coordinator position might be for you. The role will give you the opportunity to interact with every team within the organisation and support them in making changes to their applications and technology.
This role will play a crucial role in the success of our technology projects, ensuring all projects are effectively scoped, estimated, planned, communicated and managed. In order to achieve this, the post-holder will own the project standards that others will have to deliver to.
In addition to working closely with teams across the business, you will also have the opportunity to work with third-party suppliers to ensure that they are meeting the aims of the project.
What you’ll do:
- Ensure key stakeholders prepare business cases for investment in technology and software to agreed standards, advising them on process and changes or additions to business cases.
- In collaboration with the business lead, manage the development and delivery of technology projects, ensuring that it meets RCR’s required standards and supporting successful implementation.
- Ensure plans, risks and finances associated with project delivery are tracked as required and made visible for governance and portfolio management purposes.
- Use feedback and research to recommend improvements to RCR’s IT project management processes, implementing agreed changes.
- Support the Head of IT in the day-to-day management of invoices and of the IT budget, ensuring that spend is accounted for and managed according to RCR’s guidelines.
- Manage, administer and schedule regular board meetings. Follow up actions agreed in the board meeting, in partnership with the Head of IT.
What you’ll need:
- Experience of managing change and business and IT projects
- Experience of managing project budgets
- Effective interpersonal skills, including ability to provide support and guidance to colleagues across the RCR to both business and technical teams.
- Ability to identify improvements to ways of working and suggest solutions to problems.
This is an exciting opportunity to join a progressive and forward-thinking team and organisation. If you are interested in finding out more about the IT Project Coordinator role and the RCR please have a read of the candidate pack.
The closing date for applications is midnight on Sunday 9 June 2024. First stage interviews are due to take place on 13 June 2024, with final stage interviews scheduled for 19 June 2024.
The client requests no contact from agencies or media sales.