Customer relationship manager jobs

Are you passionate about making a real difference in people’s lives and delivering an outstanding service?  

We’re excited to recruit for a Supporter Care Officer, and you will join our collaborative and solutions focused Supporter Care team! 

You will play a vital role in ensuring every supporter feels valued and appreciated and have a key part in enhancing the supporter experience and ensuring donations and data are handled with care and precision, contributing directly to the success of our life-saving work. 

Some of the things you will be responsible for are: 

• Delivering an exceptional supporter care service and you'll be the first point of contact for our supporters, ensuring every interaction is professional and aligned with our values. 
• Supporting the Senior Supporter Care manager with fine-tuning processes, handle queries escalated to you, and drive onward improvement by meeting team performance goals and championing innovation. 
• You will process gifts to maintain accurate records and financial reconciliation. Your attention to detail will directly support our fundraising success. 

About You  

• Proven experience in Supporter Care and income processing, ideally within a charity environment, with confidence in handling sensitive or escalated supporter interactions. 
• Strong working knowledge of CRM systems (ideally Raiser’s Edge), with a solid understanding of data accuracy, Gift Aid, and Data Protection legislation. 
• Excellent communication and interpersonal skills, with a proactive, solutions-focused approach and the ability to manage multiple tasks while working collaboratively across teams. 
• Team-oriented and values-driven, with a passion for delivering great supporter experiences, a positive attitude, and a commitment to continuous improvement.

If this sounds like you – we’d love to hear from you! 

About working for us  

This is a fast-paced and growing organisation that is really committed to making a difference. Being a part of our team is being part of a thriving, positive, dynamic, successful, and welcoming community that is making an impact. We will support you and develop you should you wish this, and you get the opportunity to be involved in activities outside the scope of your immediate role. We care about your health and well-being and your work-life balance, and you will feel that your contribution is valued and matters. 

About us   

Pancreatic cancer is a tough one but we're taking it on. It is tough to diagnose, tough to treat, and tough to research. For too long this disease has been side-lined. We want to make sure that everyone affected by it gets all the help they need. Together we are taking on pancreatic cancer. Underpinning this vision are our three values:  

• Courageous 
• Collaborative  
• Compassion 

We cannot achieve our vision without employing people who are committed to our vision, strategy, and values.  

At Pancreatic Cancer UK (PCUK) our ambition is to create an inclusive working environment that reflects the communities and audiences that we engage with and where everyone can be their true selves, where they feel respected, championed, heard, and supported.  We want our workforce to achieve their potential, understand their contribution and feel proud of their impact by creating a culture and organisation that is genuinely inclusive by advancing equality, diversity, inclusion, and belonging through our policies and practices.  

We believe diversity drives great outcomes by encouraging the different points of view that come from a diverse workforce. We want to hear from and engage with people whose experience of dealing with this disease may be very different depending on their individual circumstances and background. We can think of no better way to do this than by making sure this role fully represents our intent; therefore, we are especially keen to consider applications from suitable applicants who consider themselves to be in areas that appear underrepresented within the charity sector.  

Safeguarding 

PCUK is committed to safe and fair recruitment processes that safeguard and protect those we work with, support and serve. We make sure all our staff are selected, vetted (DBS/Criminal record checks where appropriate), trained, and supervised fairly and to a high standard so that they can provide safe, effective and compassionate care. Where we work with volunteers, we extend the same support in order to ensure that they are working within our ethos and standards. 

Hybrid-working: 

Our London office is a place to connect, collaborate and celebrate with colleagues, we recognise that flexibility around where you work is just as important. We are currently working hybrid with a minimum of 2-3 days in the office. This is an office based role where you may be required to be in the office more frequently to attend activities and meetings depending on the needs of the role.  

How to apply  

• Please download the Job Description and Person Specification for full details of the role on our website's advert. If you have any questions about this role that we’ve not answered, please get in touch with Alex (contact details are on our website's advert).
• To apply, please complete the online application form, setting out why you are interested in the role and how you meet the person specification criteria. This information will be used to select candidates for interviews.  We're looking for candidates who can seamlessly integrate into the team and therefore, must meet all the essential criteria to be considered for this role.
• You will need to have the right to work in the UK as we are not able to provide sponsorship for this role. 
• Interviews will be held in person at our office, on 1st and 2nd October. Our address is Queen Elizabeth House, 4 St Dunstan’s Hill, EC3R 8AD. 
• Please note: If you have applied for this position since July 2025, we are unable to consider a further application at this time.

No agencies/sales call please – as a charity we work hard to keep our costs down and therefore will not be engaging agencies to support this recruitment.  

Community Fundraiser - Home Counties

​

Are you ready to take on a new challenge with a leading charity making a real difference in brain tumour research? ​

Brain Tumour Research is seeking an experienced and motivated fundraiser to join our team. As a key part of our fundraising efforts in our high-performing East region, you will have the opportunity to drive income generation through a variety of initiatives, including challenge events, fundraising groups, and corporate partnerships such as charity of the year. You will also be responsible for driving initiatives to increase our profile and supporter base within Buckinghamshire, Bedfordshire, Hertfordshire, Northamptonshire and Essex. 

​​

Key Responsibilities: ​

• ​Generate income across a range of community fundraising initiatives and events, with the opportunity to lead on key projects 
• Steward supporters to help drive the charity’s fundraising activities and growth 
• ​Work with the fundraising team to develop and maintain strong relationships with fundraisers, donors, partners, and key stakeholders ​
• Contribute towards the growth and success of fundraising efforts, ensuring a sustainable income stream for the vital ongoing funding of brain tumour research ​

​

Requirements: ​​

• At least one year of fundraising experience, with a proven track record in income generation 
• Strong experience in supporter stewardship  
• Excellent communication skills, with the ability to engage and inspire supporters and partners alike ​
• Passion for Brain Tumour Research and its mission to fund research and ultimately find a cure 

​

If you are looking for a fulfilling and impactful role and have the level of experience and skill we are looking for, we welcome your application.

​

​

​We will give preference to those candidates living in the Bucks, Beds and Northants areas of this region.​​​

​We reserve the right to close the application window early and advise candidates to apply in good time to avoid disappointment.​

We are asking for a CV as the first step but applicants may be asked to provide a targeted covering letter as part of the selection process.  Interviews will be conducted during the application window as appropriate, and will consist of a first interview via MS Teams, progressing, if successful to a face to face second interview, held at our offices in Milton Keynes.

Closing Date: 26th September 2025

​

We are looking for people who share our passion for finding a cure for brain tumours and who have the skills and experience to make a difference. We welcome applications from candidates of all backgrounds, cultures, genders, sexual orientations, abilities, and ages. We believe that diversity enriches our organisation and helps us achieve our mission. We are committed to providing an inclusive and supportive environment where everyone can be themselves and contribute to our vision.

​

£40,500 - £44,100 per year

Fixed term (18 months), full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

Prostate Cancer UK offers a range of services to support men affected by prostate cancer and their loved ones. These include a multi-channel helpline, printed and online health information, 1:1 peer support and an online community.

We’re looking for a Support Services Innovation Manager to join us in an exciting new role, focused on growing the services’ reach, personalisation and variety, and helping them respond to key challenges. These include rising prostate cancer rates, more complex care pathways and treatments, shifting expectations around healthcare, and rapid changes in online behaviour due to evolving consumer-facing AI technology.

We’re also in the process of developing an ambitious new 10-year strategy for the charity, and you’ll play a key role in setting the terms for how we approach service development across this horizon. You'll carry out a discovery phase to explore the internal and external factors shaping our services, followed by a summary report with recommendations for innovation. Drawing on these insights, you’ll deliver and evaluate innovation use cases, ranging from MVPs to ready-to-implement solutions.

Alongside specific deliverables, you'll play a broader role across the Support Services team, spotting opportunities for innovation across service delivery, supporting business case development, and helping build our capability to evaluate service impact. You’ll use data to shape recommendations, foster an innovation mindset, and support colleagues to experiment, test and learn. You’ll also strengthen collaboration with the Technology team, help shape our long-term innovation approach, and ensure our work is informed by sector insights and shared effectively across the organisation.

What we want from you

To be successful in this role you’ll bring hands-on experience in service innovation and design, with a solid understanding of co-production and co-design principles. You’ll be familiar with navigating both agile and waterfall approaches to project delivery.

You’ll know how to use data to tell compelling stories, demonstrate impact, and uncover opportunities, and you’ll be able to clearly communicate the value of innovation to a wide range of stakeholders. You’ll also be skilled at coaching and training colleagues to adopt innovation processes and mindsets.

A confident self-starter, you’ll work independently to a high standard and manage your time effectively across both short- and long-term priorities. An understanding of service delivery in a healthcare context is essential, along with the ability to think strategically and ensure innovation aligns with the bigger picture.

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

Ways of working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips.

Next steps
More information on what we offer, as well as the role, can be found on our vacancies page. Please download our job profile document (job description) with our ‘How to apply’ section sharing the key points to refer to in your application and to apply, please visit the website via the apply button.

The closing date is Sunday 21st September 2025.  Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Wednesday 24 September or Monday 29 September 2025.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

Join Us in Bringing Stories to Life at Union Chapel!

Are you passionate about arts, culture, and community?

Do you thrive in creative spaces and love supporting people to get involved?

We’re looking for a motivated and organised individual to join our Sunday School Stories Project team as Administrative Support to the Participation Manager.

This is a fantastic opportunity to be part of a project that celebrates heritage and empowers communities—from refugees and asylum seekers to local families, young people, and older residents.If you’re ready to make a difference, gain hands-on experience, and be part of an inspiring, supportive team, check out our job pack for full details and how to apply!

As the Alumni Engagement and Philanthropy Executive for the Business School at Imperial, you’ll play a key role in strengthening lifelong connections with students and alumni, as well as increasing regular giving participation and inspiring philanthropic support for the School’s future.

If you're excited by the idea of working with inspiring people, contributing to meaningful fundraising efforts that tackle global challenges and connecting with alumni who are driving change in their industries: this is the role for you!

What you would be doing

Following the launch of Imperial’s Science for Humanity strategy, we’re preparing to launch a comprehensive fundraising and alumni engagement campaign to bring this to life.

In this role, a key focus will be on increasing regular giving participation, strengthening the fundraising pipeline, and supporting fundraising campaigns. You will also design and deliver engaging programmes for alumni, volunteers and donors, and drive initiatives that strengthen recent graduate engagement, contributing to global ranking success.

Working closely with colleagues across the university, you’ll help shape strategy, improve processes and champion the power of alumni engagement across Imperial.

What we are looking for

We’re looking for a proactive and collaborative individual with a passion for alumni engagement, with working knowledge of how this can create philanthropic support.

You’ll bring:

· Experience in alumni engagement, student engagement or volunteer management, ideally within a university or non-profit setting

· A strong track record in fundraising, including digital campaigns and compelling donor communications

· Strong relationship-building skills with internal and external stakeholders

· Strategic thinking and project management experience, with a methodical and organised approach

· Confidence working with data and CRM systems to track engagement and demonstrate impact

· A team-focused mindset and the ability to work effectively across departments

What we can offer you

This is an exciting time to join Imperial as we prepare to launch a major 10-year fundraising and alumni engagement campaign to deliver Imperial’s Science for Humanity strategy.

This is a fantastic opportunity to join a collaborative and purpose-driven team in a role with a diverse portfolio, where your work will directly contribute to increasing alumni and donor engagement, strengthening our community.

· Grow and develop at a world-leading institution, committed to using science and business for the benefit of society

· Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).

· Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.

· Interest-free season ticket loan schemes for travel.

· Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.

Further information

This is a full-time, open-ended role, that is hybrid based at South Kensington but with regular travel to the White City Campus.

Closing date: 22 September 2025

About the Role

We are looking for a highly organised and confident Supporter Care Administrator to ​provide an excellent supporter care service for the Fundraising Campaigns and Individual Giving team. 

You will be the primary contact point for our supporters, prospective supporters and the public, taking responsibility and ownership for each enquiry, providing answers to questions relating primarily to donations and fundraising activities. You will also support your manager in developing a new stewardship programme to welcome, engage and retain our supporters.

Key Responsibilities

In this role you will be the first point of contact for prospective and existing supporters, helping with enquiries, taking donations, reassuring concerns and ensuring our supporters have a positive experience with every contact and interaction they have with our charity.

​

You will:

• Take full ownership, responding effectively to all enquiries, interactions and complaints received on our fundraising activities, by email, phone and letter. 
• Respond to supporters with empathy and compassion, applying our tone and voice and brand values
• Maintain supporter database records of enquiries received, ensuring that all data entered is administered accurately
• Work to meet agreed response times (SLAs) to enquires, ensuring supporters are satisfied
• Work with the Individual Giving Manager (Stewardship) on key stewardship activities and supporter journeys, to thank, welcome, engage and retain our supporters.
• Represent the team at cross-team meetings to ensure our supporter’s voice is heard, sharing feedback gathered through direct supporter interactions
• Keep up to date with technology, applying digital approaches, new solutions and identify improvements to become more effective in donation and contact processes.

About You

You will be a highly organised and confident individual, with experience in customer service or supporter care roles, with a passion to make a difference by engaging with and acknowledging supporters who choose to donate to or fundraise for our charity.

​

To be successful, you’ll need:

• Experience of working in a team environment which directly services and engages with members of the public, supporters or customers
• Experience working in a team, consulting others and sharing expertise, know-how and ideas with colleagues for best results
• Experience using of variety of office applications (Word, Excel, Outlook) to communicate and retrieve information and knowledge
• Practical experience of databases or customer relationship management systems
• Experience at problem solving with a solution focused approach
• Ability to convey complex ideas using a variety of methods to communicate with the supporter to win understanding and support
• Ability to respond to the needs of the supporter, adapting content, style, language and use of channel to deliver maximum clarity
• Ability to develop professional relationships with colleagues at all levels and with external contacts and partners to support the team objectives
• Ability to contribute ideas, approaches and insights that enable innovation

​

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

​

Department/Directorate Information

The Development and Communications Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.​

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team to help make the discoveries that are so urgently needed to improve cancer patients’ lives.​

We encourage all applicants to access the job pack attached. 

​

About Shout Out UK (SOUK):

Shout Out UK (SOUK) is a UK-based award-winning political and media literacy organisation with nearly a decade of experience in delivering impactful educational campaigns. Our mission is to defend and amplify democracy by equipping individuals with the critical thinking skills needed to navigate the complex information landscape and engage as informed, active citizens. We have a strong track record of working with educators and young people across various contexts, and we are the secretariat for the UK’s All-Party Parliamentary Group for Political and Media Literacy.

The Position:

You will be joining our small, passionate NGO to support the delivery of our educational programmes. Reporting directly to the Head of Programmes, you will be tasked with delivering programmes on Political & Media Literacy, counter-extremism, and online safety. This will involve traveling to a variety of educational settings to deliver our programmes, alongside supporting our Head of Programmes and Programme Coordinators to recruit schools and colleges. Projects can vary from media literacy workshops for schools, online harms CPD training, to city-wide democratic engagement stalls.

The applicant needs to be motivated, interested in counter-extremism, and passionate about Political & Media Literacy. The job is based on a 7-month contract, with likely extension (including a 3-month probation period).

Key responsibilities

• Deliver a wide variety of programmes across a diverse range of settings and cohorts.

• Recruit, coordinate and support schools and teachers across the UK to take up our programmes

• Support in updating and creating resources around the topics of Political Literacy, Media Literacy and Counter - Extremism

• Establish and maintain effective relationships with teachers, councils, 3rd sector stakeholders through our CRM system.

• Travel nationally and/or internationally to deliver 

• A UK driver’s licence is required (access to a car also is preferable)

• Fulfil other duties as reasonably requested

Skills and Experience:

• Experience in delivering to young people and adults.

• Confidence.

• An understanding of and interest in media & political literacy and counter-extremism (PCVE / REMVE)

• Ability to organise, prioritise and manage a diverse workload

• Proficiency in Google Suite (Docs, Sheets, Slides, Gmail) and other relevant software.

• A strong interest in political and media literacy, civic engagement, and addressing online harms.

• Ability to work independently and proactively, taking initiative to solve problems.

• A bachelor’s degree in a relevant field (e.g., education, social sciences, communications) is preferred.

• Strong writing skills are desirable. 

• Proficient in the Welsh language (if based in Wales)

• Must be eligible to work in the UK

Personal Attributes:

A confident and engaging presenter, capable of delivering compelling political and media literacy programmes to diverse audiences in various settings. Exceptional organisational skills are paramount, enabling independent management of workload, extensive travel, and meticulous planning. Flexibility and adaptability are crucial for navigating dynamic demands, including extensive travel and unpredictable schedules. Excellent time management, a proven ability to manage multiple priorities effectively, and adherence to strict timelines are essential. Finally, the ideal individual should be proactive and self-motivated, consistently taking initiative and thriving in a self-directed work environment.

This position requires an enhanced DBS check, provided by SOUK, in accordance with our Child Protection and Safeguarding policies.

Benefits:

• Unlimited Leave.

• Work Abroad Scheme.

• Opportunity to be part of an impactful project addressing critical societal challenges.

• Collaborative and supportive working environment with an international team.

• Professional development opportunities.

The Talent Set is working with The Royal Photographic Society to recruit a Salesforce Administrator for an initial 12-month FTC basis.

This is a fantastic opportunity for a proactive and detail-focused individual to take ownership of a Salesforce-based CRM system, supporting internal teams, driving data accuracy, and enabling smarter digital processes. The successful candidate will play a key role in developing CRM capability, providing user support and training, and collaborating with colleagues to ensure systems are working seamlessly to meet organisational goals.

Key Responsibilities:

• Maintain accurate and consistent data within the Salesforce CRM system
• Provide user support, troubleshooting, and training to colleagues across the organisation
• Act as the primary point of contact for CRM-related queries and internal digital projects
• Build and deliver monthly and ad hoc reports to support strategic objectives
• Assist colleagues in creating and refining Salesforce dashboards and reporting tools
• Manage Gift Aid and financial reporting processes to ensure accuracy and compliance
• Process event and membership refunds through the CRM
• Support the Membership team with CRM-driven communications and operational needs
• Build and maintain Salesforce Flows and automations to improve efficiency
• Liaise with developers, consultants, and technology partners to maintain system stability and security
• Coordinate upgrades, support requests, and troubleshooting with external providers
• Represent the organisation in discussions about integrations and enhancements
• Support digital literacy among staff through practical guidance and training

Person Specification:

• Hands-on experience with Salesforce or a similar CRM system
• Strong attention to detail and excellent data management skills
• Skilled in data cleansing, segmentation, and analytics (Excel, SQL, or CRM-native tools)
• Confident communicator, able to support and train non-technical colleagues
• Comfortable managing multiple tasks independently and balancing stakeholder needs
• Experience with automation tools (e.g. Salesforce Flows, HubSpot Workflows)
• Ability to troubleshoot CRM issues and optimise workflows
• Experience working in a membership or non-profit environment
• Familiarity with website and CRM integrations
• Understanding of financial processes and reporting requirements
• Previous experience working with IT providers or development agencies
• Adaptability to evolving digital tools and organisational processes

What’s on Offer:

• An initial 12-month contract within a fantastic organisation.
• Hybrid working with 2-3 days per week in their Bristol office.
• A salary of £32,000 to £37,500 for the successful candidate.

How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).

We aim to get back to all successful candidates within 72 working hours. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.

Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

Prospectus is delighted to be supporting a large national health charity with their search for a Fundraising Manager – Cheshire and Greater Manchester East.

The foundation is the UK’s leading independent funder of research into heart and circulatory diseases. For over 60 years, they’ve raised vital funds to save and improve lives, support those affected, and back groundbreaking research—from AI predicting heart attacks to potential cures for inherited heart conditions.  

As Fundraising Manager for Cheshire and Greater Manchester East, you will drive community fundraising and regional partnerships through building and stewarding relationships with businesses, fundraising groups, and high-value prospects, while proactively identifying new opportunities. Using their CRM system, you’ll manage supporters effectively, meet financial targets, report on progress, and promote the foundation's campaigns to raise awareness and income across your region.

The foundation are seeking a self-motivated, ambitious individual with proven experience of building strong relationships that deliver results. You’ll bring excellent communication skills, strong organisational ability, and a track record of achieving financial targets. Comfortable managing multiple priorities, you’ll be data-driven and insightful in identifying opportunities, with the creativity and problem-solving skills to maximise income and inspire supporters.

Prospectus invests in your journey as a candidate. We welcome candidates from a diverse range of backgrounds and are more than happy to make any reasonable adjustments to enable all interested candidates to apply. Please let us know if we can help you with the application process in any way. If you have any disability and would like assistance completing an application then please contact Jessica Stoddart at Prospectus.

If you are interested in applying for this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

Job purpose:
Alongside the Head of Finance, the Management Accountant will provide business partnering by build relationships with SMT, managers and their teams, providing them with financial insights, reporting and analysis that enable them to make informed decisions. The post holder will champion and drive automation, enabling the effective and efficient running of the finance function.

The post holder will be a part-qualified/newly qualified accounting professional with experience of working in a not-for-profit setting. The role involves use of our accounting system IRIS Financials (formally PS Financials), ensuring the accurate and timely reporting of financial information; compliance with both internal financial procedures and external regulations; and recording and monitoring of financial data.

This role is based at our head office in 21 Portland Place, London. We offer a hybrid working arrangement with a minimum of 2 days in the office per week.

Key responsibilities:

Financial management and reporting

• Prepare monthly management accounts and cash flows for the Head of Finance to review.
• Prepare year-end schedules and other supporting documents for submission to external auditors as set out in annual audit plan and support the Head of Finance with responding to auditor queries.
• Maintain the Association’s accounting systems including updating the chart of accounts, period maintenance and user access.
• Support the Head of Finance with maintaining bank mandates for the Association and Foundation.
• Prepare monthly payroll journal and pension upload for the Head of Finance to approve.
• Prepare quarterly VAT return for approval by the Head of Finance and reconciliation of VAT control accounts within IRIS Financials.
• Reconcile statements received investment managers and record investment income and gains/losses into IRIS Financials accounts.
• Ensure assets are created and disposed within IRIS Financials fixed asset register and depreciated in accordance with the Association’s capitalisation and accounting policies.
   

Operational management

• Provide high quality and effective financial reporting, support and assistance to the Head of Finance and other senior managers in relation to budgets, forecasts and any financial modelling as required.
• Under the guidance of the Head of Finance, monitor and review financial systems and procedures and recommend, devise and implement more effective and efficient procedures.
• Maintain and improve your own competencies through continuous professional development.
• Abide by organisational policies, codes of conduct and practice as described in the Staff Handbook.
• Support and promote the Association’s commitment to diversity and equality of opportunity in the workplace.

 This job description is intended to reflect the main duties and responsibilities of the post and is not an exhaustive list of duties. The post holder may be required to undertake other duties which are commensurate with the role.

Person specification

Skills, knowledge and experience

Essential

• Part-qualified / newly qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Excellent communication and interpersonal skills, including the ability to explain financial information to non-finance managers.
• Excellent working knowledge and understanding of computerised accounting systems. Strong Microsoft Office skills.
• Experienced in the use of membership databases and reconciling financial data held within database to accounting system.
• Experienced in leading or participating in the production of regular management accounts and other financial performance reports.
• Working knowledge of charity accounting including principles of restricted fund accounting.
• Highly organised, able to work swiftly but with strong attention to detail and a focus on accuracy.
• Strong customer service skills and demonstrable ability to work with a diverse range of people.
• An appetite for problem-solving and making improvements and enhancing existing ways of working.

Desirable

• Experience of working within the membership or not-for profit sector.
• Experienced in the of IRIS Financials
• Experience of supervising and or coaching an individual
• Experience of processing and/or reviewing payroll
   

This is a new and exciting opportunity for an experienced, hands-on Business Development Manager to join a growing social enterprise at a pivitol moment of national growth. You’ll lead on securing income through contracts, tenders, grants, and traded services, taking full ownership of the business development function from prospecting to proposal, and from pitching to handover.

This is not an entry level role. We’re looking for someone who already knows how to build and run a successful business development function and is excited to apply that experience in a purpose-led context. You’ll be leading the full income generating process from identifying opportunities and pursing them to writing compelling bids, building relationships, and converting leads into sustainable revenue. You will also be comfortable with the administration that comes with working with funders.

Role Context: You won’t be managing a team (yet), so we’re looking for someone who’s confident working independently; equally comfortable with research, writing, relationship management, and seeing things through to delivery. You’ll work closely with our CEO (who also leads operations), our Marketing Officer, and our Project Administrator to ensure the income you generate is aligned with our mission and deliverable by our team. As we prepare to launch our new qualifications, this role will play a central part in helping Junction Point CIC expand from a strong regional foundation to national reach.

Key responsibilities: As Business Development Manager, you will:

•  Lead the development and implementation of Junction Point’s business development strategy
•  Proactively identify and pursue new income opportunities across contracts, grants, and traded services
•  Write high-quality tenders, funding bids, and proposals that reflect our values and offer
•  Build and maintain a strong sales pipeline using CRM tools (to be introduced)
•  Track and report on conversion rates, income secured, and pipeline progress
•  Represent Junction Point at sector events and networking opportunities
•  Manage relationships with commissioners, partners and funders from first contact to deal close
•  Work with the CEO and Marketing Officer to shape offers, pricing and marketing strategy
•  Coordinate smooth handovers to delivery teams and maintain accountability through contract start-up
•  Contribute to strategic planning, forecasting, and organisational growth

Read the full description in the attachment and contact us for an application pack. 

FAQs:

• No, you don't need to be based in the North East but you need to be willing to travel for meetings
• Yes, when we say flexible working - we mean it, tell us how 30hrs p/w equivalent works best for you.

The National Youth Agency is looking for a new Programme Manager to join our Local Youth Transformation Team

Contract: 14 months fixed term
Hours: Full-time - 37 hours per week
Salary: c£41,200 per annum (dependant on experience)
Remote: This role is homebased (within the UK) This role may require travel to meetings, events and conferences at times.

What we do

As the national body for youth work, the NYA has a dual function. We are the professional statutory and regulatory body (PSRB) responsible for qualifications, quality standards, and safeguarding for youth work and services in England. In line with our charity mission and aims, we also champion youth work through research, advocacy, campaigns, and programmes.

We work in partnership and believe in collaborative leadership, listening to youth workers and the youth work sector so that we can understand their needs and respond to the challenges they face. We are ambitious for youth work and for young people and integrate youth voice and influence across our work

About the Role

We’re looking for a Programme Manager to lead a fixed-term programme focused on strengthening youth services and building local partnerships across multiple Local Authorities. You’ll oversee the successful delivery of the programme, work closely with local and national partners, and ensure consistent, high-quality support across all participating areas.

Responsibilities will include:

• Leading the delivery of Youth Transformation Hubs, supporting Local Authorities to meet the needs of young people and their statutory duties.
• Managing relationships with multiple strategic and delivery partners, including national bodies and specialist organisations.
• Serving as the main point of contact for senior Local Authority stakeholders.
• Ensuring Local Authorities and delivery teams receive timely support to implement recommendations.
• Collaborating with partners to promote awareness of NYA programmes and Quality Standards.
• Monitoring and report on programme performance, using NYA tools including CRM and project management platforms.

Why Work for NYA?

NYA operates as a people-first organisation, prioritising the well-being and needs of its employees.

NYA offers an exceptional flexible working approach which encourages our team to balance professional responsibilities with their personal life.

A remote based team, spread across England, fostering inclusivity and diverse talent. Despite geographical distances between team members, NYA maintains a highly motivated and connected team through the optimisation of digital tools.

NYA is committed to supporting the continual personal and professional development of our team and helping them achieve their ambitions.

We provide 25 days leave plus 8 days, life assurance scheme, 5% employer pension contribution and a comprehensive Employee Assistance Programme via Spectrum.life with unlimited specialist support available to all NYA employees.

We are looking to fill this role urgently and will be reviewing applications as they come in so please apply asap as we may close applications early once we receive a sufficient response.

To apply, please submit the following via our online application platform by 11:59pm on Tuesday 30th September 2025:

A detailed CV setting out your career history, with responsibilities and achievements in line with the person specification in the About You section.

A covering letter (maximum two sides) highlighting your suitability for the role and how you meet the requirements in the About You section.

We will request data for our EEDI monitoring purposes, providing this is optional.

Please note: the covering letter is an essential part of the application process and will be assessed as part of your full application. We use AI detector software, so cover letters or CV’s with over 80% AI generated content with be disregarded. We understand that AI tools can offer support to candidates who have learning differences, which is why we will accept applications with some AI assistance. CV’s will not be accepted without a cover letter.

The National Youth Agency is an equal opportunities employer.

At NYA our inclusive culture means that we embrace individual differences and understand that we need a diverse team to achieve our organisations mission.

We wish to recruit candidates from all backgrounds to ensure our team reflects the rich diversity of the communities we serve. We encourage applications from anyone regardless of disability, ethnicity, heritage, gender, sexuality, religion, socio-economic background and political beliefs but we particularly welcome applications from global majority candidates and those from other minoritised ethnic groups in the UK as they are currently underrepresented in our team.

Youth Work changes lives

Which is why we’re committed to ensuring that as many young people as possible get to benefit from it.As the national body for youth work in England, the National Youth Agency (NYA) exists to champion its transformative power. We believe all young people should have the opportunity to benefit from the life-changing impact of extraordinary youth workers and trained volunteers.

We help to grow youth work provision in ways that keep it effective, relevant, safe and engaging, to help millions of young people reach their potential and thrive. We do this by providing guidance, support, advice, training and staff development opportunities for youth workers and youth work organisations. At the heart of everything we do are young people themselves. We work hard to ensure their voices are integrated into all our work, to develop provision that truly meets their needs.

REF-224 005

The successful candidate will possess excellent written and verbal communication skills and be able to demonstrate a proven ability of writing persuasive and compelling copy to achieve support, as well as proven ability of developing strong relationships with supporters, customers or clients from a charity, consumer or business career.

Amnesty International UK (AIUK) has a simple aim: an end to human rights abuses. Independent, international and influential, we campaign for justice, fairness, freedom and truth wherever they are denied. If you want to use your skills, knowledge, and experience to help fight for human rights, you could be our new Data Transformation Martech Specialist.

About the role

Our innovative Data, Digital, and Technology Transformation team are driving a large-scale change programme for AIUK. We are on a mission to revolutionise our systems to better align with our strategic goals, ensuring our technology, data and digital capabilities empower our work. By joining us, you will contribute to a human rights impact that resonates globally, leveraging cutting-edge solutions to amplify our efforts. If you are passionate about leveraging technology for social good, this is your chance to make a difference and be part of a team shaping the future of human rights.

The Data Transformation MarTech Specialist will play a pivotal role in a significant cross-organisational multi-year project to comprehensively overhaul AIUK's data and digital capabilities. As the marketing expert in a dedicated project team, you will work to deliver our new CRM and MarTech solution, deploying a full suite of supporting technologies with particular focus on our marketing technology applications.

Collaborating closely with external partners and key internal stakeholders, including AIUK's Data and Insight Team, you will lead on AIUK's transition from our existing marketing technology stack to a new Marketing Cloud solution (or a suite of new marketing applications) that will enable us to provide a seamless experience across all marketing channels and help us to comprehensively manage all of our marketing activities. This is a two-year fixed term role, which is expected to be the maximum length of the transformation programme.

More details can be found by downloading the job description from our careers portal.

The role may be for you if:

• You have experience evaluating and implementing new marketing tools/platforms.
• You can lead the review and documentation of Amnesty's marketing processes.
• You collaborate well with others and positively contribute to an inclusive culture.
• You have a good knowledge of CRM solutions, with Salesforce desirable

Our Commitment to you

Inclusion, Diversity, Equity, and Anti-Racism (IDEA) are at the core of our values. We want to be an organisation that tackles structural inequality and prejudice as well as be an actively anti-racist organisation. This means taking a meaningful and equitable approach to supporting and developing you and others during your time with us.

New colleagues receive 27 days leave annually (29 after five years), as well as bank holidays (pro-rated for part time) and 3 wellbeing days. 2-5% employee pension contributions are matched at 6-9% and we offer 6 months full pay for family leave. We offer flexible working such as compressed work patterns and job shares.

Apply for this role

This vacancy advert may be taken down from job boards earlier than the stated deadline if a high standard of applications is received (if you have started an application in our portal, you will still have opportunity to complete it by the original deadline).

We welcome applications from everyone and particularly encourage applications from people from an ethnic minority background, and people with a disability to help us achieve a balanced representation in our workforce, especially at senior grades.

To reduce bias in our shortlisting process, AIUK operates an anonymised application process. If for any reason you prefer to apply in a different format, or require adjustments in the process, please get in touch. To support all candidates to perform their best at interview, we send questions 24 hours in advance. We are a disability confident organisation.

Visit amnesty.org.uk/jobs for application guidance and information on benefits, recruitment inclusion and hybrid working.