Customer relationship manager jobs

Location: Interventions will be delivered across various locations in South Wales, ideally in Swansea.

Ref PEW 251 

Are you a proactive, organised and compassionate individual with a proven record of working with male adults in the criminal justice system whether in the community or in prisons?  Do you have experience of engaging successfully with challenging people such as people who have complex needs, people who are reluctant to discuss their needs, and people who are angry and confused?

If so, St Giles Trust is looking for a Personal Wellbeing Coach to join us and help to oversee the delivery of Personal Wellbeing services to referrals made by Wales Probation Service.

About St Giles Trust

An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others. 

St Giles is now a kickstart employer, so we are part of the scheme which provides job opportunities for 16-24-year-olds who are currently on Universal Credit and are at risk of long-term unemployment.

The Wise Group is a leading social enterprise working to lift people out of poverty.  St Giles and The Wise Group came together to form a partnership with the aim of supporting the Probation Resettlement reforms by offering a high-quality service underpinned by staff who have lived experience and cultural competency.  As a result, we have been awarded contracts to deliver Personal Wellbeing Services for North and South Wales. These services will involve a range of support to community offenders and prison leavers including families, emotional wellbeing, lifestyle and associates and social inclusion (including meet at the gates).

About this exciting opportunity

Working as part of a multi-agency team, you will provide person-centred support to a caseload of service users who will either be serving community sentences or being released from prison.  You will undertake assessment and action planning with individual service users, create a safe and trusting environment, using trauma-informed practice to successfully facilitate a supportive and constructive relationship with service users, plus deliver a range of interventions to service users which contribute towards achievement of prescribed outcomes.

We will also count on you to develop and maintain positive working relationships with external agencies, including probation, prisons, partners, and others who will assist in achieving prescribed outcomes for service users, ensuring you work towards contractual targets and outcomes within agreed timescales.  Using agreed CRM databases and recording all activity relating to caseload and providing updates and reports are also key duties.

What we are looking for

• Experience working with partner agencies either as part of a multi-agency team working towards common objectives or negotiating to establish links to further the aims of a project
• L3 in Advice and Guidance or equivalent
• The ability to assess clients’ needs and provide tailored, client-led support through action planning and interventions involving advice, guidance, advocacy, and coaching
• An ability to work sensitively with clients applying trauma-informed strategies
•  Impressive IT, relationship-building and communication skills, both verbal and written

Please note this role requires an Enhanced Adult DBS check.

In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.

We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage ) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.

St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.         

Interview date: 8 October 2025

A ydych chi'n unigolyn rhagweithiol, trefnus a thrugarog, gyda hanes profedig o weithio gydag oedolion gwrywaidd yn y system cyfiawnder troseddol boed yn y gymuned neu mewn carchardai?  A oes gennych chi brofiad o ymgysylltu'n llwyddiannus gyda phobl heriol, er enghraifft pobl sydd ag anghenion cymhleth, pobl sy'n amharod i drafod eu hanghenion, a phobl sy'n ddig ac yn ddryslyd?

Os felly, mae Ymddiriedolaeth St Giles yn chwilio am Hyfforddwr Lles Personol i ymuno â ni a helpu i oruchwylio'r gwaith o ddarparu gwasanaethau Lles Personol i atgyfeiriadau a wneir gan Wasanaeth Prawf Cymru.

Ynghylch Ymddiriedolaeth St Giles

Elusen uchelgeisiol, wedi’i hen sefydlu sy’n helpu pobl sy’n wynebu helbulon i ddod o hyd i swyddi, cartrefi a’r gefnogaeth gywir y mae ei hangen arnynt yw Ymddiriedolaeth St Giles. Yn ganolog i’n hethos yw ein cred bod pobl sydd â phrofiad uniongyrchol o oresgyn problemau, megis cefndir troseddol, digartrefedd, dibyniaeth ar gyffuriau ac alcohol neu fod yn aelod o gang, yn allweddol i sicrhau newid positif mewn eraill. 

Mae St Giles bellach yn gyflogwr Kickstart, felly rydym yn rhan o'r cynllun hwn sy'n darparu cyfleoedd gwaith i bobl ifanc 16-24 oed sydd ar Gredyd Cynhwysol ar hyn o bryd ac sydd mewn perygl o ddiweithdra hirdymor.

Mae’r The Wise Group yn fenter gymdeithasol flaenllaw sy'n ceisio codi pobl allan o dlodi.  Daeth St Giles a The Wise Group at ei gilydd i ffurfio partneriaeth gyda'r nod o gefnogi'r diwygiadau Ailsefydlu Prawf drwy gynnig gwasanaeth o ansawdd uchel wedi'i ategu gan staff sydd â phrofiad byw a chymhwysedd diwylliannol.  O ganlyniad, dyfarnwyd cytundebau i ni i ddarparu Gwasanaethau Lles Personol ar gyfer Gogledd a De Cymru. Bydd y gwasanaethau hyn yn cynnwys amrywiaeth o gymorth i droseddwyr cymunedol a'r rhai sy'n gadael carchardai gan gynnwys teuluoedd, lles emosiynol, ffordd o fyw a chysylltiadau cyswllt a chynhwysiant cymdeithasol (gan gynnwys cwrdd wrth y gatiau).

Ynghylch y cyfle cyffrous hwn

Gan weithio fel rhan o dîm aml-asiantaeth, byddwch yn darparu cymorth sydd wedi’i ganolbwyntio ar yr unigolyn i lwyth achosion o ddefnyddwyr gwasanaeth a fydd naill ai'n cyflawni dedfrydau cymunedol neu'n cael eu rhyddhau o'r carchar.  Byddwch yn ymgymryd â chynllunio asesu a gweithredu gyda defnyddwyr gwasanaethau unigol, yn creu amgylchedd diogel ac ymddiriedus, gan ddefnyddio ymarfer trawma-gwybodus i hwyluso perthynas gefnogol ac adeiladol gyda defnyddwyr gwasanaeth, ynghyd â darparu ystod o ymyriadau i ddefnyddwyr gwasanaethau sy'n cyfrannu tuag at gyflawni canlyniadau rhagnodedig.

Byddwch hefyd yn datblygu a chynnal perthnasoedd gweithio cadarnhaol gydag asiantaethau allanol, gan gynnwys y gwasanaeth prawf, carchardai, partneriaid, ac eraill a fydd yn cynorthwyo i sicrhau canlyniadau rhagnodedig i ddefnyddwyr gwasanaethau, gan sicrhau eich bod yn gweithio tuag at dargedau a chanlyniadau cytundebol o fewn amserlenni y cytunwyd arnynt.  Mae defnyddio cronfeydd data CRM y cytunwyd arnynt a chofnodi'r holl weithgaredd sy'n ymwneud â llwyth gwaith a darparu diweddariadau ac adroddiadau hefyd yn ddyletswyddau allweddol.

Yr hyn rydym yn chwilio amdano

• Profiad o weithio gydag asiantaethau partner naill ai fel rhan o dîm aml-asiantaeth sy'n gweithio tuag at amcanion cyffredin neu o negydu gyda’r nod o sefydlu cysylltiadau i hyrwyddo nodau prosiect
• L3 mewn Cyngor ac Arweiniad neu gyfatebol
• Y gallu i asesu anghenion cleientiaid a darparu cymorth wedi'i deilwra a arweinir gan gleientiaid drwy gynllunio gweithredu ac ymyriadau sy'n cynnwys cyngor, arweiniad, eiriolaeth a hyfforddi
• Y gallu i weithio mewn dull sensitif gyda chleientiaid gan ddefnyddio strategaethau sail-trawma
• Sgiliau TG, meithrin-perthynas a chyfathrebu nodedig, ar lafar ac yn ysgrifenedig

Sylwch fod y rôl hon yn gofyn am wiriadau DBS Oedolion Uwch a fetio HMPPS.

Yn gyfnewid am hyn, gallwch ddisgwyl cyflog cystadleuol, lwfans gwyliau hael, pensiwn staff, gweithio hyblyg, rhaglen fentora, gwasanaeth cynghori a chwnsela, talebau gofal plant, benthyciad tocyn tymor a llawer mwy.

Bydd St Giles yn gwarantu cyfweld â phob ymgeisydd anabl sy'n bodloni'r meini prawf gofynnol a nodir yn y Disgrifiad Swydd ar gyfer y swydd wag.

Rydym yn gyflogwr hyderus ecwiti a chynhwysiant. Rydym yn croesawu pob cais ac rydym yn arbennig yn annog ceisiadau gan bobl o'r mwyafrif byd-eang (du, brown, aml-dreftadaeth) a'r rhai sy'n nodi eu bod yn anabl, niwro-eang, niwroamrywiol, gydag unrhyw nodweddion gwarchodedig a/neu rwystrau neu heriau cymdeithasol. Rydym yn gwerthfawrogi'r effaith rymusol ac addysgiadol y gall pob profiad byw ac amrywiaeth meddwl ei gynnig i'r sefydliad.

Cynthia Spencer Hospice – Head of Commercial

Salary: £50-55K per annum.

Contract: Permanent, full-time hours.

Location: Northampton, NN3, with one-two days working from home.

Cynthia Spencer Hospice, based in Northampton, is seeking a Head of Commercial to lead and implement a commercial strategy to maximise profitable income streams in support of the Hospice’s work.

In conjunction with the NHS, the Hospice provides care for people with life limiting illnesses both at its hospice and in the community. This care is funded by the NHS with the charity raising extra funds to provide a range of supporting programmes.

This is an exciting opportunity for a senior retail professional to bring an entrepreneurial vision and shape this area of income for the charity. You will be responsible for managing their current commercial businesses and seeking out new, exciting commercial opportunities to support annual profit growth. You will also inspire and manage a diverse team of staff and volunteers and ensuring delivery of project milestones and financial targets.

The successful candidate will have retail sector management and development at a senior level, alongside experience of e-commerce, multi-site management and strategic planning and development. You will have a proven track record in people management across paid and volunteer resource and the charity would like to see evidence of driving profit improvement by at least 20% within a three year period. Alongside your strong commercial and financial acumen, you will have plenty of ideas about new business opportunities and/or experience of development and trialling of new business and alternative trading models. Finally, you will be results focused, entrepreneurial and innovative, whilst having a commitment to the aim and ethos of the Hospice.

The role would suit a successful area manager who is ready to take the next step.

Please download our Candidate Pack for further information [PDF], which includes details on how to apply.

Closing date: Monday 6th October, 9.00 am.

We are open to flexible, hybrid and remote-working, with some in person attendance required to support our conferences and events (approximately 4-6 per year) across the country, and attendance to our in-person team days in Leeds (2 per year).

About us

Student Minds is the UK’s student mental health charity. We have a clear vision: No student should be held back by their mental health. We empower students to build their own mental health toolkit to support themselves and their peers through university life and beyond. We challenge the higher education sector, health sector, and government to make student mental health a priority.

The opportunity

We’re looking for a highly organised and proactive Programme Officer to join our Sector Improvement Team. You’ll play a vital role in helping us deliver the flagship University Mental Health Charter Programme and Award, which supports universities to promote the mental health and wellbeing of their staff and students.

This is a varied and purposeful role, where you’ll provide administrative, logistical, and digital communication support across the programme. From managing bookings and contracts, to coordinating communications and supporting event delivery, your work will help us deliver a high-quality experience to our university members and stakeholders across the UK.

This is a great opportunity for someone who thrives on detail, enjoys working with digital systems, and wants to make a meaningful impact on student mental health.

Your key responsibilities

• Provide effective administrative and logistical support for the University Mental Health Charter Programme and Award.

• Support the planning and delivery of events, meetings, and online activities.

• Act as a first point of contact for member universities and stakeholders, handling enquiries and signposting appropriately.

• Coordinate programme communications, including newsletters, inbox management, and digital hub content.

• Maintain accurate records and support finance processes.

• Help manage digital tools and systems to improve efficiency and stakeholder engagement.

What we’re looking for

• Experience in an administrative or support role.

• GCSE Maths and English, or equivalent qualification or experience or demonstration of ability.

• Strong organisational skills with excellent attention to detail.

• Clear written and verbal communication skills.

• Confidence working with digital tools and systems.

• Ability to manage your own workload, prioritise effectively, and meet deadlines.

• A collaborative, proactive, and adaptable approach.

• Commitment to Student Minds’ values of inclusion, co-production, and anti-racism.

What you’ll gain

• The chance to contribute to a high-impact national programme supporting better mental health for university communities across the UK.

• Experience in a varied role with opportunities to learn and develop.

• A supportive and collaborative workplace culture that values wellbeing.

• Flexibility in how and where you work.

How to apply

If this sounds like a good fit, we’d love to hear from you!

1. Download the recruitment pack in the document section at the bottom of this page, where you’ll find more information about the role including responsibilities and person specifications. 

2. Download and complete our application form-  instead of collecting CVs, we use an application form to ensure fairness and equal opportunity for all. 

3. Upload your completed application form, by clicking 'Redirect to Recruiter'. 

4. Complete the Equality Monitoring Form. 

Closing date for applications: 28th September 2025

Interviews: 8th-9th October 2025

Student Minds is committed to building an inclusive team and welcomes applications from people of all backgrounds and walks of life.

Main Purpose of Role

CFAB is a national charity and the UK-branch of the International Social Service network. Our social work team helps to resolve cases involving child protection, children in care, and vulnerable adults when the case crosses international borders. CFAB social workers offer advice and guidance to individuals and local authorities and help to link social work services between the UK and another country. CFAB social workers engage in direct work with beneficiaries through kinship assessments and risk assessments.

The main purpose of the role is: to manage a caseload of complex cases originating in the UK or overseas which involve child protection issues; to support, advise and quality assure the work of social workers in other countries; to deliver training to professionals on issues related to international social work, and: when needed, to complete kinship assessments of family members who have come forward to care for a child in care.

Note: Whilst there are some opportunities to complete direct work with service users, such opportunities are limited as the focus of the role involves supporting social workers abroad and delivering training to UK Local Authorities.

Main duties, tasks and key results

1. To hold a caseload of allocated cases originating in the UK or overseas

• Quality assuring complex kinship and parenting assessments completed by social workers abroad for court proceedings in the UK.
• Managing complex cases requiring liaison with local authorities or individuals in the UK, and the relevant authorities overseas to resolve the case;
• Assessing cases referred to CFAB, identifying the intervention required and the resources/agency to undertake it
• Preparing information for referral abroad or to an agency in the UK;
• Establishing, developing and maintaining relationships with clients and/or agencies in the UK and overseas to ensure the progression of cases to resolution;
• Ensuring that all cases are dealt with in a manner consistent with CFAB guidelines and Social Work England’s’ professional standards;
• Undertaking the required administrative tasks.

2. To participate in running the Advice Line service and responding to enquiries made to CFAB

• Offering advice to local authorities, NGOs and individuals
• Advising on referral procedure and fees
• Sending follow-up documents to enquirers
• Liaising with overseas partners for advice and to establish if services are available

3. To provide training to local authority professionals

• Deliver training sessions, jointly and single-handedly, to UK authorities on issues relating to international child protection, e.g. child trafficking and private fostering
• Present on CFAB’s behalf to conferences on international child protection, as required.

4. To undertake social work assessments

• Undertake kinship assessments of individuals in the UK who have applied to care for a child within their family who is in care in another country;

5. To support the development of the Social Work Team and wider CFAB team through:

• Participation in social work and CFAB team meetings
• Regular supervision meetings with line manager
• Representing CFAB to external partners
• Contributing to special projects as required

6.  To be adaptable and willing to take on new roles and responsibilities as the services of CFAB develop in response to the changing needs

7. To maintain up to date knowledge of legislation and policies affecting the work of CFAB to ensure a high quality consultancy service to service users.

8.  To present, represent and promote the organisation to a range of audiences and settings, including promotional events.

SKILLS/ABILITIES/KNOWLEDGE

Essential

1. Right to work in the UK

2. A thorough and in-depth knowledge of safeguarding issues and all relevant UK legislation and knowledge of international regulations.

3. Strong reporting writing and analytical skills 

4. Ability to use discretion and judgement when dealing with sensitive and confidential information.

5. Ability and commitment to undertake all duties and interactions with employees, partner providers and customers fairly, without unlawful discrimination, and with due regard to CFAB’s equality, diversity and health and safety polices.

6. Knowledge and understanding of cross cultural social care issues and commitment to the charitable services CFAB provides.

7. Excellent spoken and written English.

8. Excellent ICT skills.

Desirable

9. Experience of conducting assessments to inform court proceedings in the UK

10. Experience of working for a charity or NGO

11. Experience of working in international child protection and/or in multicultural settings.

12. Ability to speak and write to a business level in a language relevant to CFAB’s work other than English

Special issues

Occasional requirement to travel within the UK to complete assessments or deliver training.

Key external contacts

International Social Service network partners

Local Authorities across the UK

Additional Requirements

1. Ensuring adherence to necessary legislation e.g. Data Protection Act, Health and Safety Act

This job description is a non-contractual document and may be changed at any time by CFAB. All employees are expected to be flexible over the tasks/duties and responsibilities of their roles in order to meet the needs of both of CFAB and our service users/partners.

Reference Number: V558

Job Title: Project Assistant

Location: Newcastle upon Tyne

Contract Type: Fixed Term Contract until 31 March 2026

Hours: 14 hours per week over 4 days, to meet programme needs

Salary: £9200 per annum (£23k FTE)

DBS/PVG: Enhanced Level DBS

Job Family: Job Family 3

Line Manager: Delivery Leader for Scotland and Northeast England

Closing Date:                        7th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Start Date: ASAP

Interview Dates: To be confirmed

We reserve the right to close this vacancy early if we receive sufficient applications

Volunteering Matters

Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

 What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.

 How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

· We connect businesses with communities, creating meaningful employee volunteering projects.

· We show the impact of volunteering and social action, proving how it changes lives for the better.

 It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong. 

Role Purpose

We’re looking for a flexible and self-motivated Project Assistant to join our team in Newcastle, supporting the delivery of our Home from Hospital and Community Support project.

Preventing admissions, and re-admissions, to hospital is crucial for the NHS. Re-admissions alone cost the NHS over £2 billion per year, and no-one wants to be in hospital when they can be recovering safely and comfortably at home. The Home from Hospital project was developed to help enable people to thrive back at home, and in the community, while at the same time supporting the NHS.

We recruit, train, support and coordinate volunteers, who provide a “little bit of help” to people who may be socially isolated, have health issues, or don’t have many people around them.

Our volunteers provide social, emotional or practical support, completing short-term tasks for up to 6 weeks. This includes tasks such as helping with grocery shopping, collecting and delivering medical prescriptions, in person or telephone check in’s, driving someone to an appointment, helping with paperwork, ensuring the home is safe and secure, and lots more!

As our Project Assistant, you will:

· Work closely with Volunteering Matters colleagues in a flexible and agile way, taking instruction and responding quickly to ensure beneficiaries and volunteers have the best possible experience

· Face to face and telephone contact with older people taking part in the project, completing practical, social, or wellbeing tasks to meet their individual needs

· Administrative tasks including providing updates to colleagues on project activities, processing paperwork, and other computer-based tasks to help ensure the smooth delivery of the programme

· Support with the promotion of the project across Newcastle in order to attract new volunteers and generate referrals – this may include drafting content, public speaking and giving presentations

This role is part of a fast-paced and responsive workplace environment. In order to meet the needs of the programme, we are looking for a candidate who can offer significant flexibility when it comes to working hours – ideally over 4 days per week. 

Our Values & Way of Working

In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward. 

Diversity & Inclusion

Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter. 

Benefits

Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:

· Flexible Working by Default (re hours & place of work) 

· Unlimited Annual Leave 

· Employee Pension scheme 

· Life Assurance 

· Cycle to Work Scheme 

· Season Ticket Loan 

· Employee Assistance Programme 

· Enhanced sick and family leave.

· Lifestyle Discount Scheme

We are also open to discussing job share applications.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

Contract Type: Maternity Cover for 12 months

Assessment Centre: 9th of October in our Manchester centre

Are you ready to make a real impact on the lives of young people? Do you thrive in a collaborative environment where every day is a chance to make a difference? If so, we have the perfect opportunity for you!

At The King's Trust, we're on a mission to empower our young people to reach their full potential. And right now, we're on the lookout for someone who's as passionate about this mission as we are. If you're up for the challenge, join our team as a Youth Development Lead, and let's make a real difference together. As a Youth Development Lead, you'll be the driving force behind our Development Award Programmes. These programs are all about giving young people aged 16-30 the boost they need to enhance their skills, find their path in education, training, or employment, and build a brighter future. It's not just a job; it's an opportunity to be a mentor, a guide, and a champion of change.

You'll work closely with our Outreach and Marketing colleagues and our customer service centre to ensure that young people are not only safely recruited but also engaged effectively. Your teamwork will be the driving force behind our mission.

If you've got a knack for staying organised and thriving in a fast-paced environment, this role could be perfect for you! Picture yourself as a catalyst for change, making a real impact on the lives of young people as they navigate their way through education, training, and work. Additionally, it presents an excellent opportunity for Youth Development Leads to foster meaningful connections with local colleges and organisations.

We’re also a massive advocate of Equality, Diversity and Inclusion so it would be amazing if you could lead the charge in creating an environment where everyone feels seen, by implementing a local action plan that supports our big-picture EDI goals. Let's make positive change happen!

If you feel you are flexible and someone who is ready to step in wherever needed within The Trust, including deputising as necessary in activities relevant to your area of responsibility, you could be just what we are looking for.

If you're a passionate advocate for young people, have an eye for detail, and a knack for turning challenges into opportunities, we want to hear from you.

What happens next?  

Please submit a CV, and Cover Letter that includes your experience, transferrable skills and motivation to work for The King's Trust! The Team will be in touch about the next steps shortly after the closing date. 

Why do we need Youth Development Leads? 

Last year, we helped more than 40,000 Young People, with every three in four moving into a positive outcome for either work, education or training. Youth Development Leads play a crucial role in supporting young people, no matter the young person's background or current circumstances, to fulfil their full potential. We want to continue having a positive impact on young people’s lives and we couldn’t do this without the important work of Youth Development Leads! 

Perks for working at The Trust! 

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure on the days between Christmas and New Year 
• Flexible working! Unless the location of the role is remote, the Youth Development Lead role requires a combination of office days and working from home. 
• You can volunteer for and/or attend events – The King's Trust Awards, Pride, active events etc. 
• In-house learning platform! Develop your skills for your career and your role 
• Benefits platform! Everything from health and financial well-being support to discounts on your favourite restaurants, shops and cinemas. 
• Personal development opportunities through our Networks – KT CAN (Cultural Awareness Network), KT GEN (Gender Equality Network), KT DAWN (Disability & Wellbeing Network), and PULSE (LGBTQIA+ Network). 
• Fantastic Family leave! Receive 13 weeks of full pay and 13 weeks of half pay for maternity and adoption leave. Receive 8 weeks of full pay for paternity leave. 
• Interest-free season ticket loans 
• Cycle-to-Work Scheme
• The Trust will contribute 5% of your salary to the Trust Pension Scheme 
• Generous life assurance cover (4 x annual salary) 

Play a pivotal role in shaping the future of the magistracy — and through it, the health of the justice system.

We are seeking an inspiring leader to become the next Chief Executive of the Magistrates’ Association, the only independent voice of magistrates in England and Wales.

The MA is a Royal Charter charity with around 12,000 members. For more than a century we have championed magistrates, supported their development, and spoken truth to power on behalf of the magistracy and the wider justice system.

This is a unique opportunity to lead a small, committed team and a wide network of trustees and volunteers at a moment of real change. After years of decline, magistrate numbers are growing again and their role is expanding. Following a major programme of modernisation, the MA is stronger, more visible, and ready to build on this momentum.

As Chief Executive, you will:

• Provide strategic leadership, working closely with the Board of Trustees

• Be a visible and authoritative advocate with government, judiciary, Parliament and the media

• Oversee the delivery of services and support that matter to members

• Lead the growth of our membership, engaging new magistrates and re-connecting with those who have left

• Ensure strong financial and organisational management of the Association

We are looking for an experienced and credible leader with:

• A track record of strategic leadership and organisational development

• Strong financial and business acumen

• The ability to influence at the highest levels and act as a public spokesperson

• Experience of growing a membership body or comparable organisation

• A clear commitment to equality, diversity and inclusion

Join the Brent Centre for Young People, where you’ll craft powerful stories that elevate our mission, spark fundraising, and shape our brand across digital and print channels. This is an exciting opportunity for a dynamic Communications & Marketing Officer to shape and deliver impactful communications, marketing, and engagement strategies that amplify the charity’s brand, strengthen stakeholder engagement, and advance its mission.

The Brent Centre for Young People 

The Brent Centre for Young People (BCYP) is the leading mental health charity for young people in Northwest London, helping over 800 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy. 

About the Role 

BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. Some event and project management will be required, in particular supporting the delivery of seminars and training programmes, as well as community events.

The applicant will have excellent communication skills, be able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships. 

This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community.

Applications close once post is filled

We are looking for an experienced Finance Director to join our team of nearly 100 staff, ideally before the end of 2025.

This is a full-time, home-based, permanent position. You can be based anywhere in mainland UK or Ireland, with some travel and occasional overnight stays to meeting and conferences mainly in England and Wales.

We offer flexibility around working hours, including the option of a 9 day fortnight - time off in lieu is also available. We offer 25 days holiday pro rata (rising to 28 days) plus statutory public holidays. We are happy to make adjustments for people with disabilities and/or caring responsibilities, and we welcome applications from all communities.

The role is a grade 7 position with a starting salary circa £75,000 plus benefits including 9% employer pension contribution.

The Finance Director (“FD”) works alongside the Chief Executive and Operations Director to manage the finances and governance of The Rivers Trust, a leading conservation charity with three associated trading subsidiaries operating across the UK and Ireland, with a collective annual income approaching £10m.

Given the prospective retirement of the current postholder at the end of 2025, we are seeking a well-qualified and experienced individual to take on this senior leadership role as soon as possible to enable handover to occur.

The role is very varied and wide-ranging, including presenting financial information to the Trustees and senior management on a quarterly basis, reviewing monthly management accounts, leading on annual budgeting, appraising internal project concepts and contracts, statutory compliance administration and liaising with auditors.

The postholder will lead a team of eight in the Finance department and join a very welcoming team of 95 highly engaged and passionate staff at The Rivers Trust.

Main duties and responsibilities:

Working alongside the CEO, the Finance Director will provide commercial, financial and governance management and leadership for The Rivers Trust ("the Charity") and its associated subsidiaries (“The Companies”). The FD will not only be an exceptional accountant, with executive oversight of the finance function, but will be commercially astute and have the confidence to represent robustly the best interests of The Companies. The FD will also be an experienced manager of people.

Key Accountabilities:

1. Act as a business partner to support and constructively challenge the CEO in the general management of the Charity and the Companies, reporting to the board.
2. Lead all aspects of the finance function (including maintaining and developing the financial control environment; robust financial accounting; cashflow management; incisive management information; clear and concise reporting to Board) to ensure that the Charity and the Companies’ assets are secured, risks are managed, and the Board of Trustees, subsidiary boards and committees can make well-informed decisions.
3. Manage relationships with auditors, funders, IT specialists, banks, investment platforms and other external organisations.
4. Provide support to project bids and the development of other commercial opportunities to ensure that bids/opportunities are optimised for the Charity and the Companies as a whole.
5. Provide input to project and programme delivery from time to time, to ensure that performance is maximised for the Charity and the Companies.
6. Attend Board meetings and Business Audit and Risk Committee meetings to guide the Board and the Senior Management Team on financial, commercial and governance issues.
7. Ensure compliance with the requirements of the Charity Commission and Companies House and, from time to time, provide guidance to members of the Rivers Trust movement on good governance practice.
8. Maintain the finance department operational manual for business continuity.
9. Serve as the Company Secretary for the Charity and Companies.

Staff Management:

1. Lead, manage and develop the finance team (who work remotely) and ensure the team understands their respective and collective contribution to achieving the Charity's and the Companies’ objectives.
2. Support the team in their professional development.
3. Ensure the team delivers a high-quality service focused on internal and external customers and funders.

Knowledge, skills, experience, and personal qualities:

Essential

• Significant experience in financial management and senior leadership roles, ideally gained in a range of organisations.
• A strategic thinker, able to see the big-picture, shape long-term direction and balance this with attention to detail.
• Strong analytical and problem-solving skills combined with creativity and openness to innovate.
• Strong IT and digital skills, with experience of using technology to improve efficiency and automate processes.
• Proven people leadership experience, with a track record of managing, developing, and inspiring teams and creating a supportive, inclusive, and collaborative culture.
• Excellent relationship builder, with the interpersonal skills to influence, collaborate, and provide constructive challenge while maintaining positive relationships across the organisation, including with trustees and senior stakeholders.
• Experience reporting to boards of trustees and/or directors, with the confidence to contribute to board-level discussions as a trusted adviser.
• Strong written and verbal communications skills, able to distil complexity into pertinent, concise and understandable messages tailored to diverse audiences.
• The courage to make and communicate tough decisions and be open about risks and setbacks.
• Resilient and calm under pressure, with the ability to maintain focus and steady leadership in challenging circumstances.
• Impeccable standards of integrity and personal ethics, acting as a role model for the organisation values.
• Knowledge of Sage financial software packages.
• Work to a good standard in Microsoft 365, especially Excel, Word, Outlook and Teams.

Desirable

• Experience of working in the charitable sector.
• Experience of being a Company Secretary.
• Understanding of the environmental sector or a passion for making a positive impact.
• Familiarity in using Sharepoint, Sage and Slack.
• Knowledge of Partial Exemption VAT rules.
• A basic understanding of Irish tax law, Irish and UK payroll taxes and corporate governance.

Qualifications/ Education

• Qualified Accountant, preferably ICAEW or ACCA.

Additional information

Everyone who works for us is expected to contribute to a respectful and inclusive working culture and follow our policies and procedures including Health & Safety, EDI, Cybersecurity and GDPR.

Please note we can only accept applications made through this site, and not sent by email or other methods.

We are committed to ensuring our recruitment process is inclusive and accessible. We warmly welcome applications from people of all backgrounds, experiences and perspectives. If you would benefit from any adjustments to support you through the process, please let us know and we will do our best to accommodate your needs.

To apply please send your CV and a covering letter.

Closing date: Wednesday 24th September 2025

We may close this vacancy early if we receive a strong pool of applications, so we encourage early submission

PHOTOGRAPHER

Salary: £45,000 - £48,000 per annum pro rata

Reports to: Senior Creative Producer

Department: Marketing, Fundraising and Engagement

Location: Stratford, London w/ high-flex (1 - 2 days per week in the office) - regular national travel will be expected within this role.

Employment type: 6 month fixed-term contract

Working hours: 14 hours per week. Evening and weekend work may be required within this role.

Closing date: Sunday 28 September 2025, 23:55

Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer.

We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That's why we we're looking for someone talented, someone who shares our vision, someone like you.

We have an exciting opportunity for you to join us as a Photographer. We need you to plan and deliver creative and engaging photography for all CRUK's channels and audiences. You will deliver successful photography solutions by being a confident and skilful Photographer that strives for excellence - with brilliant ideas, strong technical skills, and creative problem solving.

What will I be doing?

• Leading on photographic shoots for CRUK commissioning teams. Respond to a wide variety of briefs, providing creative direction, agreeing outputs and deliverables, and delivering solutions.

• Collaborating with the creative team to ensure all photography briefs meet the needs of broader audiences and channels, stretching a brief to meet wider objectives and efficiencies where appropriate and importantly encouraging the reuse and repurpose of existing photo and visual assets where possible

• Managing new projects through all stages of planning and execution

• Producing high quality, professional images ensuring that they are shot, lit, exposed correctly and in line with CRUK's brand

• Managing the post-production of visual assets and photography, ensuring all selected shots are processed correctly, retouched and checked for quality for final asset delivery

• Ensuring all images are filed, logged and backed up appropriately in the file management system

• Being an authority and expert on photography, leading and supporting on the management and creation of resources to support your practice and commissioning teams

• Leading the way in adhering to the systems, processes and tools that support the operations of the Creative Team (e.g. commissioning process, briefing forms and templates, resourcing systems, evaluation and reporting) to ensure efficient and effective delivery, and lead the way in ensuring best practice in customer service.

What skills are you looking for?

• Significant experience and a strong portfolio of a wide variety of photography styles and skills (from lifestyle, reportage, event, headshot/portrait and product, for wide range of applications including advertorial and marketing use)

• Highly proficient in using Adobe Photoshop, Lightroom or similar photo editing software

• Strong understanding of studio flash photography and latest equipment and kit

• Keen attention to detail which is maintained when under pressure

• Relevant experience of working with contributors in sensitive circumstances, e.g. people affected by cancer and their families, and ability to quickly build trust and enable powerful and emotional moments to be captured on camera

• A strong collaborator who can quickly build relationships with key stakeholders with demonstrable skills in influencing and negotiating with people across all teams and levels to grow the creativity and ambition of work

• Skills and experience with absorbing and applying constructive feedback from peers and commissioning teams at all levels

• Strong time management and prioritisation skills with the ability to effectively manage multiple projects of varying complexities, meet deadlines and work well under pressure

• Connected with external photography trends and technical developments to continually inspire creative excellence and innovation in-house.

What will I gain?

Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that's impressive.

In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.

Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.

We review pay annually and aim to recognise individual performance and achievements.

We don't forget people have lives outside of work too and so we actively encourage a flexible working culture.

Our work - from funding cutting-edge research to developing public policy - will change the world. It's exciting to be part of our team.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview.

Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.

Job Title: Policy and Impact Officer

Location: Home working with some travel 

Contract Type: Permanent

Hours: 35 hours per week

Salary: £24,000pa 

DBS/PVG: Not required

Job Family: 3

Line Manager: Head of Policy and Impact

Closing Date:  30th September 2025 We reserve the right to close this vacancy early if we receive sufficient applications

Start Date: asap

Interview Dates: 23 October 2025

We reserve the right to close this vacancy early if we receive sufficient applications

Who we are

At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.

What we do

We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. 

How we do this

We support people to share their time and skills to help others and tackle big challenges in their communities.

• We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.

• We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.

• We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.

• We connect businesses with communities, creating meaningful employee volunteering projects.

• We show the impact of volunteering and social action, proving how it changes lives for the better.

Our promise to volunteers

We are always looking for new ways for volunteers to make a difference. We bring people together across generations and backgrounds to learn from each other and create change. At the same time, we make sure that all our volunteers are trained, supported, and valued, so they feel confident in what they do.

Role Purpose

The Policy and Impact Team sits at the heart of Volunteering Matters. We play a vital role in demonstrating the impact of our work connecting data, qualitative insight, and lived experience to the policy agendas shaping communities across the UK. Through storytelling, analysis, and evidence, we make sure volunteering is recognised as a driving force for social change.

We are a small, hands-on team. You will be involved in every aspect of our work from desk-based research and writing briefings to organising external meetings and working directly in communities alongside our volunteers. This variety allows you to connect national policy with local realities and help volunteers share their voices where it matters most.

 You will help bring our five-year strategy to life by linking project outcomes to broader societal developments and showcasing the impact of volunteers and communities.

Key Duties Responsibilities

· Support the Head of Policy and Impact to coordinate Volunteering Matters’ policy and public affairs work.

· Support people involved with our volunteering projects to engage with local politicians, e.g. by organising visits to projects or meetings with volunteers. 

· Monitor and respond to opportunities (e.g. relevant government consultations, All-Party Parliamentary Group inquiries or Select Committee inquiries) that are relevant to Volunteering Matters’ priorities.

· Support mapping and research exercises to inform our policy positioning. Writing summary reports as needed.

· Collaborate with the National Volunteer Engagement Manager to support the inclusion of volunteer and community voices in our policy and public affairs work.

· Assist with collecting impact and activity data from across the charity and work with the Data Analyst to undertake analysis.

· Support with routine collection of quarterly data from projects - ensuring responses are timely and accurate, providing guidance to project managers as needed.

· Work with project staff to help create impactful and engaging reports.

· Represent Volunteering Matters at charity and volunteering policy-related groups. 

 Essential Skills

· Understanding of UK political systems and policy-making processes across national, devolved, and local levels.

· Understanding of policy, public affairs, or influencing, ideally within the voluntary or community sector.

· Confident communicator, able to engage with policymakers, sector partners, and community representatives.

· Familiarity with both qualitative and quantitative data analysis to inform narrative reporting and strategic insight.

· Excellent writing skills, with the ability to craft clear, persuasive documents based on data and lived experience.

· Alignment with Volunteering Matters’ values and a commitment to amplifying community voice.

· Must adhere to the organisation’s Code of Conduct and uphold its values at all times.

· Proficient in Microsoft 365, particularly Outlook, Teams, Word, and Excel, with the ability to manage email communications and collaborate digitally.

· Able to work effectively both independently and as part of a team, managing time and priorities in a busy environment.

· For remote roles, candidates must be self-starters who can work with minimal supervision, stay organised, and remain motivated to meet deadlines and deliver quality outcomes.

· Attention to detail and a proactive approach to problem-solving and information sharing.

Experience Required

No specific experience is required.

Qualifications

Relevant skills and values alignment is more important for this role than specific qualifications.

Our Values & Way of Working

In all that we do we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.

Disability Confident & Reasonable Adjustments

We guarantee to interview anyone with a disability whose application meets the essential criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.

GDPR Statement

If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months.  We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.

Policy on AI-Generated Applications 

Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI. 

To Apply

Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.

Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement. 

If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.

The Sophie Lancaster Foundation was founded in 2009 after Sophie Lancaster and her boyfriend were attacked because of their alternative appearance. Sophie later died from her injuries. The Foundation was created by Sophie’s mother Sylvia to address prejudice against alternative subcultures and to promote understanding and tolerance through education, advocacy and policy work.

Although a small organisation, we have big impact and reach. We advocate for the alternative community through policy and campaigning work and provide support following hate crime. And we also run workshops aimed at reducing discrimination and challenging stereotypes. As we continue to grow, we’re looking for a Fundraiser to help secure the charity’s financial stability and support its growth.

The role involves creating a fundraising function from the bottom up and then developing and implementing a fundraising strategy. Diverse income streams to be targeted include corporate partnerships, individual donors, grants and foundations, events and digital campaigns. You’ll work closely with the team, CEO and Trustees to ensure fundraising activities align with our clear objectives.

Responsible for creating and delivering a fundraising plan that meets income targets, you’ll identify funding opportunities that align with our mission. This includes researching grants, preparing applications, managing funder relationships and reporting. Building donor engagement through regular giving, legacy programmes and other initiatives will also be part of the role.

Maintaining accurate, GDPR-compliant records of fundraising activities and donor data is essential. You’ll also prepare reports for internal use and external stakeholders.

We’re looking for someone with proven fundraising experience in the nonprofit sector who has a track record of securing income from grants, donors, events or corporate partnerships. Strong written communication skills and the ability to work independently and meet deadlines are important. You’ll relish involvement at every level, whether it be leading meetings with high value funders or thanking supporters for their incredible achievements. A commitment to diversity and inclusion is essential.

Joining us means contributing to a charity focused on challenging prejudice and supporting marginalised groups. You’ll work in a collaborative environment with access to senior leadership and the opportunity to influence the charity’s future.

We welcome applications from all backgrounds, especially from those who have experienced discrimination or come from underrepresented communities. This is an opportunity to support important work promoting social inclusion.

Marketing, Communications and Fundraising Director

Salary: £65-70,000

Location: Hybrid: home working with a minimum of one day/week in Teddington and regular visits to London shops

Contract Type: Full-time (part-time or job share considered – minimum 0.8 FTE)

The Role

FARA is a unique charity retail organisation with a network of 39 vibrant shops across 26 London communities. Our shops are the heart of our fundraising efforts, providing the majority of income to support our work with vulnerable children and families in Romania. Stylish and community-driven, FARA shops offer a distinctive reuse second-hand retail experience while making a real difference.

We are seeking a dynamic and experienced Marketing, Communications and Fundraising Director to lead our strategic communications and fundraising efforts, with a strong focus on growing the visibility and profitability of our charity shops.

This hands-on leadership role will shape and deliver integrated marketing campaigns, drive footfall and customer engagement across our retail estate, and build brand awareness for both our shops and charitable mission. You’ll work closely with shop teams, the central office and external partners to ensure our messaging is compelling, consistent and impactful. You’ll also lead the digital and fundraising strategy, helping us reach new audiences and deepen relationships with existing supporters. With a small but passionate team, this role offers the opportunity to make a tangible impact across the organisation.

We’re looking for someone who:

• Has senior-level experience in marketing and communications, ideally within charity retail or fashion.
• Can lead others to develop fantastic fundraising campaigns.
• Is a strategic thinker with a flair for creative storytelling and brand development.
• Can lead and deliver multi-channel campaigns that drive engagement and income.
• Understands the retail environment and can tailor messaging to diverse audiences.
• Is confident working across digital platforms, media relations and fundraising.
• Has excellent interpersonal skills and thrives in collaborative environments.

Working at FARA

We can offer flexible working arrangements, including compressed hours and job share options. You’ll be part of a committed leadership team and work in a values-driven organisation that blends retail innovation with social impact.

Application Process

To apply, please submit:

• A two-page CV
• A cover letter (max two pages) outlining how you meet the person specification and why you’re excited about this role.

Deadline: Midnight 20th September

Interview dates:

• Round one: 29th September or 1st October (online via Zoom)
• Round two: 7th October (in person – Teddington or Central London)

If you’d like to arrange a short call with our CEO before applying, this can be arranged for w/c 15th of September. Please get in touch to do this. Please get in touch via mail @ fara charity . org to do this. 

About the role

We’re recruiting for a Head of Retail Operations for our Northern Division. In this role, you’ll be at the heart of driving success within six regions, leading a team of dedicated Regional Managers across 85 shops with around 270 colleagues.

This isn’t just about overseeing operations – it’s about owning them. You’ll have the freedom and autonomy to shape the strategy for your division, making key decisions on everything from financial performance to people development. You’ll build a values-led, inclusive culture – one where our people feel appreciated, respected and supported.

As part of the senior leadership team, you’ll play a key role in shaping the strategic direction of Mind Retail, bringing fresh ideas and driving initiatives that make a real impact. And because every pound we make in our shops helps support Mind’s mission, the work you do will have a lasting and meaningful impact.

This is a role for an ambitious leader – someone ready to take ownership, think strategically and inspire a team to do great things.

We’re looking for someone who:

· Is a natural leader, passionate about creating high-performing teams and building an inclusive culture

· Has senior-level experience leading multi-site, large-scale retail operations and knows how to drive commercial success

· Understands retail finances inside out, from managing P&L’s, to spotting opportunities for growth

· Thinks strategically, but isn’t afraid to roll up their sleeves and make things happen

· Embodies our values and behaviours

Ready to make a difference?

Join Mind Retail. Join the fight for mental health.

Due to our commitment to work/life balance, you must live within reasonable travelling distance of the division. The geography of the division covers the North West, Yorkshire & Humber, North East, East & West Midlands and North Wales.

Mind Retail reserve the right to close the vacancy to applications earlier, should we receive a high volume of strong candidates. Therefore we encourage an early application.

About our benefits

As Head of Operations, you’ll receive:

· A competitive salary of £59,753 per year

· A company car

· A strong commitment to work-life balance with a working pattern that supports this, with the occasional weekend working

· 25 days’ paid holiday per year, plus bank holidays

· Development workshops & courses, to help build your career

· Comprehensive, personalised induction programmes, tailored to your role when you join us

· A huge variety of additional qualifications & development programmes for anyone looking to grow their skills

· Family friendly policies & enhanced pay

· A competitive pension scheme & life assurance, available to all our employees

· 25% staff discount in all Mind shops

· Access to exclusive discounts at over 160 retailers through our employee savings app

· Employee Assistance Programme

· Cycle to Work Scheme

· Interest free season ticket loan

About Mind Retail

Mind Retail are a network of almost 200 shops across England and Wales, generating an income of around £25 million per year. We have ambitious plans to grow over the next few years and we’re going to be fighting for mental health in a way we never have before. We won't stop until everyone with a mental health problem gets the support and respect they deserve. There’s never been a more exciting time to join us.

Equality, diversity and inclusion

We value the power of diversity. We embrace the different perspectives that each of us bring. We are creating an inclusive working environment where everyone is appreciated for being authentic and bringing their whole selves to work.

Safer Recruitment at Mind Retail

We are committed to safeguarding and promoting the welfare of our employees and volunteers and we expect anyone working with us to share this commitment. In line with our Safer Recruitment policy, the successful candidate will be required to provide references and will be expected to undertake an enhanced DBS check with a check of the Children's Barred List and/or ‘Work with Adults' workforce check based on their role and responsibilities. A DBS check is a process to check someone's criminal record (if they have any). A Barred List is a list of people who are barred from working with children. To enable you to predetermine what might be disclosed in your DBS check, please use this disclosure calculator.

Mind Retail is an equal opportunities employer, welcoming applicants from all communities. We are committed to the fair treatment of our staff, potential staff and volunteers, regardless of race, gender, religion, sexual orientation, responsibilities for dependants, age, physical/mental disability or offending background.

This job vacancy is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. 

More details

For more information and a full person specification, please check on the Job Description button below.