Customer service administrator jobs in crouch end, greater london
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We are looking for an experienced Finance Director to join our team of nearly 100 staff, ideally before the end of 2025.
This is a full-time, home-based, permanent position. You can be based anywhere in mainland UK or Ireland, with some travel and occasional overnight stays to meeting and conferences mainly in England and Wales.
We offer flexibility around working hours, including the option of a 9 day fortnight - time off in lieu is also available. We offer 25 days holiday pro rata (rising to 28 days) plus statutory public holidays. We are happy to make adjustments for people with disabilities and/or caring responsibilities, and we welcome applications from all communities.
The role is a grade 7 position with a starting salary circa £75,000 plus benefits including 9% employer pension contribution.
The Finance Director (“FD”) works alongside the Chief Executive and Operations Director to manage the finances and governance of The Rivers Trust, a leading conservation charity with three associated trading subsidiaries operating across the UK and Ireland, with a collective annual income approaching £10m.
Given the prospective retirement of the current postholder at the end of 2025, we are seeking a well-qualified and experienced individual to take on this senior leadership role as soon as possible to enable handover to occur.
The role is very varied and wide-ranging, including presenting financial information to the Trustees and senior management on a quarterly basis, reviewing monthly management accounts, leading on annual budgeting, appraising internal project concepts and contracts, statutory compliance administration and liaising with auditors.
The postholder will lead a team of eight in the Finance department and join a very welcoming team of 95 highly engaged and passionate staff at The Rivers Trust.
Main duties and responsibilities:
Working alongside the CEO, the Finance Director will provide commercial, financial and governance management and leadership for The Rivers Trust ("the Charity") and its associated subsidiaries (“The Companies”). The FD will not only be an exceptional accountant, with executive oversight of the finance function, but will be commercially astute and have the confidence to represent robustly the best interests of The Companies. The FD will also be an experienced manager of people.
Key Accountabilities:
- Act as a business partner to support and constructively challenge the CEO in the general management of the Charity and the Companies, reporting to the board.
- Lead all aspects of the finance function (including maintaining and developing the financial control environment; robust financial accounting; cashflow management; incisive management information; clear and concise reporting to Board) to ensure that the Charity and the Companies’ assets are secured, risks are managed, and the Board of Trustees, subsidiary boards and committees can make well-informed decisions.
- Manage relationships with auditors, funders, IT specialists, banks, investment platforms and other external organisations.
- Provide support to project bids and the development of other commercial opportunities to ensure that bids/opportunities are optimised for the Charity and the Companies as a whole.
- Provide input to project and programme delivery from time to time, to ensure that performance is maximised for the Charity and the Companies.
- Attend Board meetings and Business Audit and Risk Committee meetings to guide the Board and the Senior Management Team on financial, commercial and governance issues.
- Ensure compliance with the requirements of the Charity Commission and Companies House and, from time to time, provide guidance to members of the Rivers Trust movement on good governance practice.
- Maintain the finance department operational manual for business continuity.
- Serve as the Company Secretary for the Charity and Companies.
Staff Management:
- Lead, manage and develop the finance team (who work remotely) and ensure the team understands their respective and collective contribution to achieving the Charity's and the Companies’ objectives.
- Support the team in their professional development.
- Ensure the team delivers a high-quality service focused on internal and external customers and funders.
Knowledge, skills, experience, and personal qualities:
Essential
- Significant experience in financial management and senior leadership roles, ideally gained in a range of organisations.
- A strategic thinker, able to see the big-picture, shape long-term direction and balance this with attention to detail.
- Strong analytical and problem-solving skills combined with creativity and openness to innovate.
- Strong IT and digital skills, with experience of using technology to improve efficiency and automate processes.
- Proven people leadership experience, with a track record of managing, developing, and inspiring teams and creating a supportive, inclusive, and collaborative culture.
- Excellent relationship builder, with the interpersonal skills to influence, collaborate, and provide constructive challenge while maintaining positive relationships across the organisation, including with trustees and senior stakeholders.
- Experience reporting to boards of trustees and/or directors, with the confidence to contribute to board-level discussions as a trusted adviser.
- Strong written and verbal communications skills, able to distil complexity into pertinent, concise and understandable messages tailored to diverse audiences.
- The courage to make and communicate tough decisions and be open about risks and setbacks.
- Resilient and calm under pressure, with the ability to maintain focus and steady leadership in challenging circumstances.
- Impeccable standards of integrity and personal ethics, acting as a role model for the organisation values.
- Knowledge of Sage financial software packages.
- Work to a good standard in Microsoft 365, especially Excel, Word, Outlook and Teams.
Desirable
- Experience of working in the charitable sector.
- Experience of being a Company Secretary.
- Understanding of the environmental sector or a passion for making a positive impact.
- Familiarity in using Sharepoint, Sage and Slack.
- Knowledge of Partial Exemption VAT rules.
- A basic understanding of Irish tax law, Irish and UK payroll taxes and corporate governance.
Qualifications/ Education
- Qualified Accountant, preferably ICAEW or ACCA.
Additional information
Everyone who works for us is expected to contribute to a respectful and inclusive working culture and follow our policies and procedures including Health & Safety, EDI, Cybersecurity and GDPR.
Please note we can only accept applications made through this site, and not sent by email or other methods.
We are committed to ensuring our recruitment process is inclusive and accessible. We warmly welcome applications from people of all backgrounds, experiences and perspectives. If you would benefit from any adjustments to support you through the process, please let us know and we will do our best to accommodate your needs.
To apply please send your CV and a covering letter.
Closing date: Wednesday 24th September 2025
Registered Charity
51 - 100
A leading environmental charity, and umbrella body for the Rivers Trust Movement, our vision is for wild, healthy, natural rivers, valued by all.
The client requests no contact from agencies or media sales.
Thank you!
Location Home based
Department Finance
Salary: £25,000 FTE
Hours: 24
Contract Type Permanent
Re-engage has just launched a new five-year strategy which will have growth at its heart. We’re looking for an exceptional person to join our team as a Finance Officer and be a vital part of this exciting phase of our development.
Reporting to the Director of Finance and Resources and sitting within the finance team you will work with your fellow Finance Officer to provide an exemplary financial service to all our stakeholders.
Re-engage currently has a finance team of just two and we’re looking to increase our capacity to ensure resilience as we enter the first year of our growth strategy.
The person we are looking for is self-motivated and highly organised and can take responsibility for the transactional processing of the charity’s finances along with your fellow Finance Officer, under the guidance of the Director of Finance and Resources.
There will be an opportunity to study for the AAT or another relevant financial qualification, with progression to providing support to produce financial information to trial balance.
Re-engage is committed to learning and development and to flexibility and will provide all necessary training for the right candidate.
Key responsibilities
Financial
- Undertake the processing of the purchase ledger function
- Ensure all stakeholders, internal and external, are paid promptly and accurately, and within the Charity’s payment terms
- Manage the finance mailbox
- Process all financial transactions relating to the charity’s bank accounts
- Undertake control accounts reconciliations
- Administration of the volunteer group funds
- Procurement of charity equipment
- Ensure financial controls are adhered to across the charity
- Ensure the financial timetables are adhered to
In conjunction with the Director of Finance and Resources assist with:
- the preparation of the monthly management accounts and reporting to stakeholders
- the preparation of the annual budget setting and interim reforecasts as required
- Assist with the preparation of the annual external audit
Systems
Work with the Director of Finance and Resources to improve, automate and streamline the charity’s financial processes and systems, including identifying and evaluating new systems where necessary and embedding finance into the charity's CRM
Other
You may be required to undertake other duties that fall within the nature of the role and responsibilities of the post. There will be occasional out of hours work required and travel to regional and team meetings is expected,
Benefits
- £25,000 per annum pro rata
- 24 hours per week
- Home-based
- Working from home allowance at the standard HMRC rate as detailed on the government website
- 26 days annual leave plus all Bank Holidays
- Health cash plan
- Pension contributions
- Death in service insurance
- Learning and development opportunities
- Employee Assistance Programme
About you
If you like working proactively and like to be busy, then you will enjoy this role. You will need to be comfortable with working at pace and keen to take responsibility for day-to-day operational activity.
You’ll need to be comfortable with numbers and have exceptional attention to detail. Discretion and confidentiality are a must due to the nature of the work. We’re looking for a person with a keenness to seek improvements to systems and processes, who can contribute to the continual improvement of our financial governance and administration.
You will also need strong communication skills as you will work closely with all other departments, managers, and volunteers.
Essential
- Experience of working in a finance department, with some knowledge of book-keeping
- Willingness to undertake vocational training
- Ability to multitask, prioritise workload and work under pressure to tight deadlines
- Ability to communicate effectively at all levels
- Excellent verbal and written communication skills
- At ease in the MS Office 365 suite of programs especially Excel and Word but also PowerPoint and MS Teams
- Able to promote a positive image of Re-engage at all times and a commitment to embracing the values of Re-engage
- Comfortable in an environment which promotes equality of opportunity, challenges ageism, empowers volunteers and recognises and values diversity
- An appreciation of the importance of confidentiality and the implications of GDPR
- Committed to excellent customer service
- Awareness of the value of voluntary activity
- Flexible and an interactive team player
About Re-engage
Re-engage is a charity that is positive about older age and committed to reducing loneliness so that people can have social lives and friendship groups however old they are. We inspire and enable meaningful connections and shared experiences within communities across the UK for people over 75 facing loneliness and social isolation.
Our volunteers work together to create better communities and help to enrich the lives of our members. Older people who may have felt very alone now feel valued as individuals, continue to form friendships, and have groups that give support. We make sure that people know they are important well into their old age.
We are proud of our values - positive, innovative, transparent, evidence-based, and accountable - and of our ethos of bringing generations together.
Our vision is a world where no one is ever too old to make friends and enjoy social interaction.
Our mission is to work within communities to end social isolation and loneliness in older people.
Re-engage is committed to growing a staff team that enjoys coming to work every day and gets satisfaction out of being part of delivering significant impact to the lives of older people. We all work remotely, and we don’t let that stop us from getting to know each other and enjoying down time together. Our wellbeing programme includes multiple interest groups: music, books, hobbies etc as well as coffee and catch ups, quizzes, mindfulness, and other group activities. Everyone is encouraged to get involved in working groups and staff networks, all of which contribute to us getting to know each other. We have strong values and promote behaviours that underpin all we do.
How we recruit
Diversity and inclusion are important to us. We want our team of staff to be representative of all sections of society, and for each employee to feel respected and able to give their best. We understand that you may not meet every requirement listed, but if you feel you could make a valuable contribution to our charity, we encourage you to apply. You may be a great fit for this or another role.
We use the recruitment platform Hireful. The application process includes an inbuilt anonymisation feature which removes identifiable personal data from your CV. To enable this please ensure your name you use on the application form matches exactly with that on your CV. We also add competency questions to the process which assess your approach to real issues that you would face in this role. Each response is anonymised and reviewed separately by each hiring team member before the total scores are averaged to create a leader board of candidates. Using Hireful allows us to reduce unconscious bias and subjectivity, and candidates experience a more skills-based recruitment process which helps us to hire the best talent for our roles.
We would rather AI wasn't used for your answers as we want the real you, however we do reserve the right to reject applications if we feel the use of AI has been excessive.
The closing date for this role is 7 September 2025 at 23.59 and interviews will be held week commencing 15 September 2025.
REF-223538
Thank you!
LUX is seeking an exceptional Deputy Director to help lead its next chapter. This new senior role, created to strengthen internal capacity, operational resilience, and strategic delivery, will work closely with the recently appointed Director, Ali Roche, to shape and implement a vision for the organisation’s future. Overseeing operational and financial management, the Deputy Director will bring a broad skillset across finance, operations, HR, fundraising, legal, and governance to ensure LUX’s long-term success.
This is a rare opportunity to join LUX at a moment of renewal. Together with the Board and our dedicated team, you will help guide strategic growth, seize new opportunities, and uphold our artist-centred mission—building on LUXs rich history and commitment to championing artists’ moving image in the UK. The Deputy Director will lead on income generation, develop forward-thinking strategies, and help maintain and continue to build a vibrant, sustainable organisation for artists, collaborators and audiences.
Key Information:
Job Title: Deputy Director
Hours: 5 days a week (35 hours)
Salary: £45,000 pro-rata
Benefits Include: 25 days per year plus statutory holidays with an increase of 1 day per year worked up to a maximum of 30 days in total.
Location: This role is based at the LUX London office. This position will require at least 3 days per week working at the LUX office. Hybrid working options available.
The Deputy Director main responsibilities will include:
- Develop and maintain operational policies, procedures, and risk management aligned with organisational values and Arts Council Investment Principles.
- Co-lead the business plan and long-term strategy with the Director, translating goals into operational delivery.
- Oversee financial management, including budgeting, audits, payroll, procurement, cash flow, statutory reporting, and fundraising and income generation strategies, ensuring compliance and value for money.
- Prepare and submit quarterly and annual reports to public funders, ensuring data accuracy and compliance.
- Ensure legal and governance compliance across charity, company, employment, safeguarding, health & safety, and data protection; support the Board of Trustees with reports and governance documentation.
- Manage operations, including admin systems, IT, building maintenance, insurance, accessibility, sustainability, and lease compliance.
- Lead HR processes: recruitment, contracts, onboarding, appraisals, staff development, and fostering a positive, inclusive workplace with HR consultant support.
- Contribute to LUX’s success and culture, upholding our values and supporting an inclusive environment.
Registered Charity
11 - 20
LUX is an arts organisation that supports and promotes visual artists working with the moving image.
The client requests no contact from agencies or media sales.
Thank you!
Who we are:
Muslim Aid is a UK faith-based international development organisation that provides support to communities around the world affected by disasters, conflict, or endemic poverty without regard to their social, religious, or ethnic background.
Established in 1985, Muslim Aid has facilitated the engagement of the British Muslim and non-Muslim community in support of its work in a variety of ways. Over the years, its humanitarian work has included responses to major crises around the world including, famine in East Africa, earthquakes and flooding in Pakistan and Bangladesh as well as conflicts in Syria and Yemen.
We place strong emphasis on long-term development projects that build the capacity of local people to help themselves. In addition to the 5 country offices worldwide we also work with multiple partner offices focusing on sustainable Development Programmes and providing humanitarian relief during times of crisis.
Summary of the role:
The Director of Income Generation & Marketing will lead the design and delivery of an ambitious, innovative, and sustainable income generation and marketing strategy. This role is responsible for significantly growing Muslim Aid’s financial resources, enhancing its brand presence in the UK and internationally, and expanding its footprint in new and emerging economic markets, ensuring all activity is firmly aligned to Muslim Aid’s mission and values.
The Director will drive high impact fundraising initiatives across multiple channels, working closely with Country Directors, global teams, and other SLT colleagues to unlock new funding opportunities, diversity income streams and maximise donor engagement. They will cultivate strategic partnerships with corporate, institutional, and philanthropic stakeholders, while ensuring the highest standards of compliance, governance, and ethical fundraising practice.
This is a result driven leadership role, accountable for delivering measurable income growth, strengthening market positioning, building and developing a high performing team, and ensuring Muslim Aid’s brand and fundraising activities are aligned with organisational priorities and global impact goals.
About the Role:
- Lead the development and delivery of a bold, multi-channel income generation strategy planning philanthropy, digital, institutional, corporate, and brand led campaigns that drives ambitious, measurable growth and long-term sustainability.
- Provide strategic oversight of all fundraising activities, ensuring quality, compliance, and consistency with global standards, organisational policies, and ethical fundraising practices.
- Lead the design and delivery of innovative, results-driven fundraising campaigns across public, major donors, institutional, corporate, volunteer, and digital channels, ensuring measurable growth and strong return on investment.
- Provide strategic leadership in cultivating, creating, and establishing high-value relationships with individuals, foundations, corporates, and institutions, ensuring alignment with Muslim Aid’s values and long-term organisational priorities.
- Provide strategic leadership to the Income Generation & Marketing team, building a high performing, motivated, and accountable workforce.
- Lead the development and management of multiple departmental budgets, including financial planning, resource allocation, forecasting, invoicing, and payment processing, ensuring optimal use of funds aligned with organisational financial goals.
About You:
To be successful in this role, you will need:
- Degree or higher in Business Administration, Marketing, Fundraising, or a related field.
- Extensive senior level experience leading fundraising and income generation in a nonprofit or international development context.
- Proven track record of designing and delivering multi-channel fundraising strategies that drive significant income growth.
- Deep knowledge of institutional fundraising, major donor, corporate partnerships, digital fundraising, and philanthropic sectors.
- Exceptional leadership skills, with ability to inspire, develop, and manage high-performing teams.
- Outstanding communication, negotiation, and influencing skills across diverse stakeholders and cultures.
Why you should apply:
Join Muslim Aid as the Director of Income Generation & Marketing and play a pivotal role in shaping the future of our fundraising and brand presence on a global scale. This is a unique opportunity to design and deliver an ambitious strategy that will drive sustainable income growth, diversify revenue streams, and expand Muslim Aid’s reach into new and emerging markets. You’ll lead innovative fundraising initiatives across multiple channels, build high-value partnerships with corporate, institutional, and philanthropic stakeholders, and ensure our marketing activities elevate Muslim Aid’s visibility and impact. If you’re ready to deliver measurable results, expand global opportunities, and help secure the resources needed to transform lives and communities in need, apply now to be at the forefront of our mission.
Benefits you will enjoy working for us:
- 25 days annual leave + 4 Privilege days
- Hybrid working
- Paid time off for medical appointments
- 2 hours lunch break on Fridays
- Time off in Lieu (TOIL)
- Pension Scheme
How to apply:
To apply please submit your cover letter (no more than 1 page) and CV.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Grants operations and data manager
Salary - £54,963 - £64,124 pro rata
Hours - Full-time / part-time (from 0.6FTE)
Benefits - Excellent package including 27 days annual leave + bank holidays
We believe that people’s sight matters and wish to strengthen our committed and passionate team by appointing a grants operations and data manager to join our grants and research team.
The grants operations and data manager is a newly created role, within Moorfields Eye Charity's grants and research team, to support, manage and develop grant funding operations. This is a really exciting time to join the team as this position will play a key role in the ongoing optimisation of the teams grants management system (Flexigrant, implemented 2024) and also the underpinning funding operations to support the delivery of our first grants strategy, due to be launched in early 2026.
We have ambitious plans. We have put into action a five-year business plan that is supporting our growth from raising and funding around £6 million annually to becoming a £10 million a year charity.
This is an exciting opportunity for the grants operations and data manager to bring passion and experience to our dedicated team, ensuring we have robust and effective processes to select and award the most impactful projects and programmes, and enable the monitoring of outputs, outcomes and impact.
Experience in grants management is essential and the successful candidate will be able to think creatively, plan, solve problems, and make effective decisions in a fast-paced environment.
About the role
You will be joining a supportive grants and research team who are committed to ensuring the charity has robust grant making mechanisms to determine best use of charitable funding together with monitoring and evaluating projects and programmes.
You will be involved in optimising the grants management system and funding processes, driving effective data collection and reporting, and corresponding work-flows. The role is highly collaborative, requiring you to develop professional working relationships with stakeholders at various levels. It will suit a candidate who is dynamic and ambitious, confident delivering change, and in taking initiative.
About you
You will have an established track record in grant-making, ideally in a health or medical research charity. You will have experience in the full life-cyle of grants management and the delivery of grant-making programmes, working with complex data and databases. You will also have a keen interest in improving operational processes and developing/analysing reports for data driven grant making activities and showcasing the impact of funding.
You will be an effective communicator, able to build confident working relationships at all levels. You will bring strong interpersonal skills along with the ability to work collaboratively and to influence, lead others in matrix style working.
To apply
Your application should include your CV and your cover letter response (up to 500 words each) to the following questions:
› What attracts you to this role and Moorfields Eye Charity?
› How your experience applies to this role?
If you think you could do the role, but don’t have all the desirable experience, we would still welcome an application from you.
The closing date for applications is 16 September 2025.
Interviews are expected to be week commencing, 29 September 2025.
The client requests no contact from agencies or media sales.
Thank you!
The Big House (TBH) is seeking a Business Development Manager to drive income generation through sales of The Big House’s corporate training offer, The Big House Means Business (TBHMB). The ideal candidate is a dynamic sales person who is highly organised and has a talent for nurturing long-term client relationships. This role will work closely with the Head of Strategic Partnerships to develop our existing TBHMB business strategy which focuses on selling workshops to sectors of strategic importance for TBH; the social care sector, criminal justice sector and national, local government departments and corporate partners. The successful candidate will be passionate about the work of TBH and motivated by generating social impact.
Registered Charity
6 - 10
The Big House has a simple mission: to enable care leavers and at-risk young people to fulfil their potential
The client requests no contact from agencies or media sales.
Thank you!
Join a dynamic, growing charity that inspires children in disadvantaged communities to grow, cook, and enjoy healthy food. We’re seeking an experienced Programme Manager and child-led educator to lead our national Food Discovery team, ensuring high-quality delivery, strategic growth, and strong advocacy for food education.
You’ll manage a dispersed team, oversee recruitment, training, budgeting, and evaluation, and build partnerships with schools, funders, and sector networks. The role demands excellent leadership, communication, and organisational skills, with the ability to travel nationally.
Requirements:
- Proven leadership and programme management experience, ideally in education, community engagement, or food education.
- Strong understanding of safeguarding, health & safety, and working with primary school-aged children.
- Skilled communicator, relationship-builder, and advocate.
- Commitment to equity, diversity, and inclusion.
About The Country Trust
The Country Trust believes every child should discover first-hand the connections between the food they eat, their own health and the health of the planet. We are the UK’s leading educational charity on a mission to connect children with the land that sustains us all.
When we don’t understand where food comes from, how it’s grown, or have the chance to spend time outdoors, there’s a significant knock-on effect for our health and the environment. Through nearly 50 years of programme delivery, we know children facing disadvantage often have the most to gain from this connection but are least able to access it.
Through food, farming and countryside experiences, our mission is to empower children to be confident, curious, and create change in their lives and the world around them — so that they and society thrive.
The client requests no contact from agencies or media sales.