Customer service administrator jobs in London

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£42,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

Job Title: Member and Supporter Experience Officer (summer placement)

Team: Member and Supporter Experience

Location: Hybrid (split between home-working and London. London attendance on Tuesdays)

Duration: 3 months (2 July – 6 October)

Interview dates: Interviews will be conducted on a rolling basis while the role remains open due to the quick turnaround required for this position.

*This role sits within a pay grade with a pay range of £25,813 to £33,052, The salary on appointment will be set at the lower end of the pay range, to a maximum of £28,394 depending on the candidate's skills and experience. This approach aims to ensure fair compensation for new hires while maintaining alignment with the structured pay scale for the role.

We will be conducting interviews on a rolling basis as suitable candidates apply, and we are looking for the successful candidate to start from 2 July.

Context and purpose of role

At the Ramblers, we are committed to providing our supporters with the very best experience possible, placing the Member and Supporter Experience Team at the heart of our operations. The team acts as the first line of support for members and supporters, responding to enquiries, managing interactions, and deepening engagement with the Ramblers.

This short-term placement provides hands-on experience in delivering excellent supporter service at the Ramblers. The postholder will support the Member and Supporter Experience team in responding to enquiries, maintaining supporter data, and contributing to improvements in the supporter journey.

Key responsibilities

Supporter Engagement

• Respond to supporter enquiries via phone, letter, email and social media in a timely and professional manner, and with professionalism, empathy and attention to detail.

• Escalate complex, safeguarding and complaint-related enquiries appropriately.

• Listen and respond to the needs of each supporter, understanding their motivations and experiences to foster long-term relationships.

• Acknowledge and thank donations and other payments in a timely and personalised manner.

Payment processing

• Process and manage in-bound financial payments in an accurate and timely manner

• Investigate and resolve any payment issues, liaising with supporters and the payment processor as needed.

Data integrity and CRM Management

• Maintain accurate records of interactions, transactions, comments, and complaints in the CRM system in accordance with data protection and Gift Aid Legislation.

• Support key supporter administration tasks (e.g. welcome pack data send)

Problem-solving and complaints handling

• Investigate and resolve low-level issues or complaints, liaising with other colleagues as required and keep supporters informed throughout the process.

• Handle complex technical enquiries related to our digital tools such as app, website, insight hub, with support from the team.

• Manage feedback and complaints, following established procedure with a focus on turning negative experiences into positive ones.

Volunteer support

• Provide support to office volunteers, ensuring they feel values and supported to carry out their tasks effectively.

Other

• Undertake such other duties as may be reasonably required of the post.

• Engage and proactively develop excellent working relationships across the organisation.

The person

Knowledge, Skills and Experience

Essential:

• A high standard of organisational, interpersonal and communication skills.

• An excellent telephone manner.

• An ability to maintain high levels of accuracy at all times.

• Ability to adapt style, tone and content to provide a tailored service to supporters.

• Ability to show initiative and determination to investigate and solve complex enquiries.

• Excellent time management and organisational skills enabling you to plan and prioritise incoming workloads to SLAs set.

Desirable:

• Experience of working in a busy customer/supporter service environment.

Personal Attributes

• A team player, develop collaborative, strong and effective working relationships.

• Empathetic and patient, with a genuine desire to help members and supporters.

• Positive and professional attitude.

• Proactive and self-motivated with the ability to work independently.

• Adaptable and flexible in a fast-paced environment.

• Strong sense of responsibility and accountability.

Values and Behaviours

Our values are the core principles that guide us daily in our work and our membership of the Ramblers. We all share the passion that walking is for everyone and by living our shared values we can ensure the Ramblers is an organisation to be proud of. Our values will earn trust for the Ramblers brand which will allow us to open up a world of walking opportunities for even more people.

Inclusive

We make everyone feel welcome and part of the Ramblers community. We make sure we all feel respected and accepted and know our contributions make a difference in achieving our mission.  

 

Inspiring

We strive to inspire people through the way we act and the things we say. We channel our passion and ambition so others are moved to help us achieve our mission.  

 

Empowering

We empower and encourage each other to make a positive contribution to our teams and the Ramblers. We do all we can to make sure everyone has the ability, and feels confident, to take action.   

 

Responsible

We take responsibility for ourselves and those around us seriously, by always acting in a safe and supportive way. We care about the environment and make sure we do what we say we will do.  

£35,560 + Benefits

12 months’ fixed term maternity cover

London, UK (Hybrid – 50% office attendance)

We are looking for a Personal Assistant (PA) to the Chief Executive Officer (CEO), to provide high-quality, confidential, and proactive executive support. You will be responsible for comprehensive diary and inbox management, coordination of meetings and travel, management of expenses, gatekeeping the CEO’s time, and ensuring the CEO is well-prepared through briefing and action tracking.

As PA to the CEO, you will work closely with the Chief of Staff, Briefing Hub Officer, and other relevant colleagues, to ensure the CEO’s meetings are appropriately supported with papers and briefings. You will also liaise with colleagues supporting the Academy of Medical Sciences’ President, to coordinate diaries where CEO and President activity intersects, and will manage sensitive communications with discretion and professionalism.

About the role

Executive, diary & inbox management:

• Provide proactive and complex diary management for the CEO, ensuring effective prioritisation and forward planning.
• Manage the CEO’s inbox, including monitoring correspondence, prioritising and responding where appropriate, and ensuring timely follow-up.
• Screen, triage, and manage incoming enquiries on behalf of the CEO, exercising sound judgement and discretion.
• Draft, prepare, and manage correspondence and documentation as required.
• Maintain accurate and well-organised electronic filing systems for the CEO’s office.

Gatekeeping, briefings & action tracking:

• Act as a gatekeeper to the CEO, balancing access, prioritising meetings, and advising on scheduling trade-offs.
• Work closely with the Chief of Staff, Briefing Hub Officer and colleagues to ensure meetings are appropriately briefed and supported.
• Track key actions arising from meetings attended by the CEO, ensuring follow-up occurs and deadlines are met, without owning delivery.
• Maintain awareness of protocol, managing sensitive communications and stakeholder interactions with discretion.

Meetings, travel & expenses:

• Arrange all travel and accommodation for the CEO, including itineraries and briefing packs.
• Coordinate virtual, hybrid, and in-person meetings, including booking rooms, managing technology (Microsoft Teams), and arranging catering.
• Prepare, submit, and track the CEO’s expenses in line with Academy policies, liaising with the Finance team as required.

Governance & corporate support:

• Provide administrative support to the CEO in relation to governance activity, including meetings involving the Academy’s Council Members, President, and Honorary Officers, as required.
• Liaise with PAs and administrative colleagues supporting the President to coordinate diaries, particularly where joint meetings or shared commitments arise.
• Support the coordination of CEO-related papers, briefings, and follow-up actions arising from senior meetings.

Corporate events & internal coordination:

• Support the planning and delivery of corporate events attended or hosted by the CEO. This could include the Annual General Meeting (AGM), New Fellows’ Admissions Day, named lectures, and other ad hoc events.
• Assist with coordination of all-staff meetings, senior leadership meetings, and cross-Academy activity involving the CEO.
• Provide diary and administrative support for ad hoc cross-Academy projects requiring CEO involvement.

Systems & information management:

• Maintain and update records within the Academy’s Customer Relationship Management (CRM) database (Salesforce), finance software (Iplicit) and other digital systems, as required.
• Support updates to internal systems and website content related to CEO or corporate activity, where appropriate.

Requirements

Skills, experience & abilities:

• Proven experience providing high-level PA or Executive Assistant support to a senior leader.
• Excellent written and verbal communication skills.
• Exceptional organisational skills and attention to detail.
• Confidence working with senior stakeholders and external organisations.
• Ability to manage multiple priorities with discretion and sound judgement.
• Strong IT skills, including Microsoft Office and CRM databases.
• Experience managing senior-level diaries, inboxes, travel, expenses, and briefing coordination.
• Experience in gatekeeping, action tracking, and protocol management.

Personal attributes:

• Highly organised, proactive, and calm under pressure.
• Discreet, trustworthy, and professional.
• Collaborative and confident working with senior colleagues.
• Flexible and adaptable to changing priorities.
• Strong commitment to the Academy’s mission, values, and public benefit.

Benefits

We provide our staff with a comprehensive benefits package outlined as follows:

• Generous pension scheme with flexible contributions – we contribute between 8% - 13% of your gross salary (with employee contributions of 3% - 8%)
• Life assurance at three times your salary

• Hybrid and agile working.  50% office attendance.
• 26 days annual leave, plus Christmas closure days and bank holidays
• Buying and selling leave
• Family-friendly policies including enhanced maternity and paternity leave (subject to a qualifying period)

• Complimentary subscriptions to Headspace and Classpass to support your physical and mental wellbeing
• Support through tailored learning and development

• A range of enhanced benefits become available once you’ve completed your probation period

If you have any questions about this role, please contact the Chief of Staff, Lizzy Benedikz, by email.

For more information and to apply online, please visit our vacancies page. 

Closing date: 5.00pm on Monday, 22 June 2026.

Interview date: week commencing 6 July 2026.

About the role

A fantastic opportunity has arisen for a full time Casework Administrator to join the Southeast Region Office Regional Office team at SSAFA, the Armed Forces charity. (Our region covers Berkshire, Buckinghamshire, Hampshire, Isle of Wight, Kent, Oxfordshire, Surrey and Sussex).

You will be responsible for providing specialist administrative support undertaking virtual telephone casework across the southeast region, working remotely with SSAFA Southeast Regional Office colleagues to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.

To help you establish yourself in this new post you will receive excellent training and induction to the Southeast Regional Office. You will work closely with the Regional Casework Managers and Regional Operations Manager.

The post is home-based, lone working with support from your line manager and team colleagues. You may be required to travel for face-to-face casework in the region, predominantly along the south coast. Expenses will be paid for travel.

About the team

In this role you will be working closely with colleagues in the Southeast Region Office, supporting them to administer casework for SSAFA beneficiaries. The successful candidate will work as part of a larger team which includes 2 Casework Managers, a Regional Operations Manager and a team of 8 Regional Casework Co-ordinators.

About you 

To carry out this role successfully you will have a track record of providing excellent customer service by telephone, e-mail and face to face. You will have used Microsoft Office 365 to a high standard. The successful candidate will have experience of using their own initiative, planning and managing their workload with minimal supervision. You should be experienced at writing descriptive reports following a recommended structure. This role requires you to be a resilient person and it would be advantageous if you understand the way of life for today’s Armed Forces, veterans and their families. An understanding of the voluntary sector and preferably the military charity sector landscape would be valuable, but not essential.

About SSAFA

SSAFA, the Armed Forces charity is a trusted source of support for the Armed Forces community in their time of need. In 2024 our trained teams of volunteers and employees helped more than 53,000 people, including veterans, serving personnel (regulars and reserves) and their families.

SSAFA understands that behind every uniform is a person. And we are here for that person and their family, any time they need us and in any way they need us.

Diversity and Inclusion at SSAFA

SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

How to apply

For more information and to apply, please click on the Redirect button. If you have any queries or would like to speak to someone about this role, please contact Sarah Evans by email for an informal discussion.

If you need any adjustments to support you with the application process, please contact us.

Closing date: Midnight on 26 June 2026 SSAFA reserves the right to close the vacancy early if we receive a high volume of suitable applications.

Interviews: TBC

You’ll be the System Administrator for our new NPC environment and will work on clearing the pots-implementation backlog, working with teams across the organisation to maximise the potential of our growing Salesforce portfolio. Working closely with the stakeholders, you’ll deliver the development of our Salesforce products ensuring a consistent and holistic approach that compliments our tech-infrastructure ecosystem.

As part of the Technology and Digital Team, you’ll have an active role in supporting the delivery of our digital transformation. By contributing to Parkinson’s UK’s strategy to become Fit for the Future; you will help to improve the lives of people affected by Parkinson’s.

Please note this vacancy is for two roles. Each vacancy has a 12 month fixed-term contract. 

What you'll do

• Bringing best practice to everything you do, you’ll provide the administrative functions across our Salesforce suite including: user maintenance, org maintenance, dashboards and reports, basic system architecture, object management, flows and other configurations, advanced platform automation. 

• Provide administrative support and maintenance for the FinDock application, including ensuring data accuracy, proper record management and seamless financial integration with the wider Salesforce environment.

• Manage our Salesforce NPC org, running the audits and release cycles. Working collaboratively with stakeholders to define and document development requirements, and prioritise the backlog.

• Continuously improving our products you’ll provide guidance and support with evaluation, scoping, configuration, testing and release management.

What you'll bring

• Experience of working with formal release management processes

• Salesforce Administrator ADM-211 certification (essential) and ADX-211E preferable

• Experience of administering Service Cloud and NPSP is essential, NPC is desirable

• Experience of administering Marketing Cloud and Social Studio desirable

• Experience of working with FinDock is essential 

If this opportunity sounds like you, we’d love to hear from you! 

This role is hybrid and your in person working depends on your team agreement, requirements of the role and led by activity based principles. The in person/office attendance expectation for this role will be a minimum on average 2 days per month with flexibility.

To apply, please submit a CV and a supporting statement that demonstrates how you meet the essential criteria (marked with an 'A') in the 'what you'll bring' section of the job description.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

We're looking for an organised, proactive and resilient Business Systems Administrator to join our IT Team located at our Head Office in Islington.

£42,500.00 per annum, working 35 hours per week.

Want to feel like you have an exciting future? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
- Ensure all live and test application environments are maintained in compliance with Look Ahead's IT policies and guidelines to meet business needs by working with colleagues and the Business Systems Manager to manage system security and coordinate system changes, patch installations, database copies and upgrades, as applicable.

- Provide application configuration, support, and administration for Nourish (Care plans) and Camascope (eMARS), and cover for other key business systems including MHR's iTrent (Recruitment, HR & Payroll), Cx (Housing Management & Customer Support Plans), OnTrack (Domestic Abuse) and any other applications and products being deployed through the Digital Transformation programme.

- Act as the subject matter expert and coordination point for Nourish and Camascope specific support activities, including updating support tickets and associated details and responses via the ticketing system.

- Manage ticket and incident escalations, as appropriate.

- Support the application owners, business users and team members with the building and running of reports from Nourish and Camascope when required for urgent organisation needs, such as regulator requirements or responding to serious incidents.

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

About you:
High levels of customer service - puts self in the place of system users to understand how best to tailor solutions to business requirements and needs.
- Approachable and open behaviours
- A Team Player, willing to share work and learning with the team and builds a positive team culture
- Able to work on their own initiative with minimal supervision
- Means, desire, and discipline to work effectively from home and still achieve desired results

What you'll bring:
Essential:
- Hands on knowledge of, or involvement in system administration for, at least one Customer Care Plan related system
- Previous history of supporting business systems or their use
- Self-starter with good initiative
- Well organised and methodical
- Good problem solving / analytical skills
- Experienced in issue resolution
- Excellent attention to detail
- Success orientated and delivery focused
- Excellent communication skills
- The ability to work to tight deadlines
- The ability to work through conflicting priorities
- The ability to build relationships with key internal and external stakeholders

About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

We focus on Excellence and innovation.
We are Caring and Compassionate.
We are Inclusive and Trusted.
We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Please see full job description on our website

At Mission Without Borders UK, we are committed to delivering exceptional supporter experiences. We’re looking for a Supporter Services Administrator to play a key role in making every supporter feel valued, appreciated, and connected to our mission.

In this role, you’ll ensure the smooth and accurate processing of donations, maintain clear and friendly communication, and resolve queries promptly and effectively. Your work will help build lasting relationships with our supporters and ensure they feel connected to our mission.

You’ll be the person who makes sure every donation, whether it comes through a form, an online platform, or other channels, is processed with care and precision. You’ll also help us stay fully compliant with HMRC Gift Aid regulations and BACS Direct Debit standards, so supporters can give with confidence.

You will also serve our London based team by equipping team members to work effectively and helping build a fun, collaborative and productive culture.

We are seeking someone who brings:

• Hands-on experience processing offline and online donations across multiple channels
• Strong knowledge of Gift Aid regulations and Direct Debit compliance
• Exceptional attention to detail and problem-solving skills to keep things running smoothly
• Great communication and collaboration skills with colleagues across the organisation
• Experience using Salesforce or supporter databases to manage and track supporter interactions
• Exceptional customer service skills and experience

What we offer

• 30 days holiday, plus bank holidays
• Flexible working
• Employee Assistance Programme
• Pension scheme
• Chance to be part of a positive team who deliver transformation for vulnerable children, families and communities

You’ll thrive in this role if you’re a natural collaborator who enjoys working as part of a team, loves solving challenges, and is driven by a desire to make a difference.

Mission Without Borders (MWB) is an international Christian charity working in Eastern Europe.  We operate in eighteen countries across the world with fundraising offices in twelve and field offices in Albania, Bosnia- Herzegovina, Bulgaria, Moldova, Romania, and the Ukraine. We seek to bring practical and spiritual support, enabling and encouraging people to lift themselves out of poverty, and always sharing the hope that is found in Jesus Christ.
 

Join Our Team as a Fundraising Administrator 

Location:

Leatherhead, Surrey

Salary:

£20,399.96 per annum plus benefits

Hours:

30 hours (part time) per week

Contract:

Permanent

Driving Requirement:

A valid full UK manual driving license is essential

The Factual Bit

Join us and play a key role in delivering exceptional experiences, building strong and lasting relationships with our supporters that make a real difference. As Fundraising Administrator you’ll be at the heart of our fundraising success – providing efficient, high-quality administrative support to the team. You will be a part of helping the Fundraising Team to grow our income and fulfil our values so that SeeAbility can achieve its ambitious goals.

About You

You are someone who thrives on delivering great experiences and keeping things running smoothly behind the scenes. You bring a mix of people skills, organisation and attention to detail, alongside a genuine passion for making a difference.

Your experience:

• Delivering high-quality supporter or customer care
• Working within a fundraising or similar fast-paced team environment
• Using databases and online platforms with confidence and accuracy.

Your Strengths:

• Brilliant organisation skills – you can manage a varied workload and meet deadlines with ease
• Clear and engaging communication, both written and verbal
• A natural relationship builder, able to work effectively with others across the team.
• Strong IT skills and confidence using different systems.
• A positive, empathetic and friendly approach to all interactions
• High levels of integrity, discretion and professionalism
• The ability to adapt quickly and prioritise effectively when things change

​Your mindset:

• Flexible and willing to occasionally work outside core hours when needed
• Passionate about supporting people with learning disabilities, autism and sight loss to achieve their goals
• Committed to SeeAbility’s mission and values, with a working style that reflects them every day.

Please find the attached Job Description for further details.

Ready to Apply?

If you’re looking for a role where you don’t just work — you thrive, hit that apply button and let’s make a difference together.

Why work for us?

We don’t just offer jobs — we build careers and celebrate people please check seeability website for details.

About Us 

Registered as The Royal School for the Blind, SeeAbility is one of the oldest disability charities in the UK. This year we are celebrating our 226th anniversary, having pioneered specialist support across multiple generations since 1799!

We specialise in supporting people who have learning disabilities, autism, complex needs, who may also have sight loss. Our support ranges from providing person-centred support across our many supported-living and residential care provisions. Furthermore, we provide specialist eye-care services to children and adults alike and assists people to find paid employment for the very first time.

SeeAbility provides the resources and expertise that make this possible, we support people to live ambitious lives and achieve things they never thought possible.

Safer Recruitment

SeeAbility is committed to safeguarding and promoting the welfare of the people we support. All colleagues are expected to share this commitment.

Successful applicants will be subject to safer recruitment checks, including:

• Disclosure and Barring Service (DBS) check (where appropriate)
• Identity, current address and right-to-work verification
• Health declaration to ensure that you are medically suitable for the role you have been offered
• Employment references relating to work with children or vulnerable adults

All checks are completed at SeeAbility’s expense before a start date is confirmed.

Diversity & Inclusion

We are proud to be a Disability Confident Employer and are committed to building a diverse and inclusive workplace.

• We welcome applications from people of all backgrounds, identities and experiences, including disabled and neurodivergent candidates
• Reasonable adjustments are available throughout the recruitment process
• In exceptional circumstances, a genuine occupational requirement may apply under the Equality Act 2010 (Schedule 9, Part 1)

For this role, gender is considered a genuine occupational requirement in accordance with Schedule 9, Paragraph 1 of the Equality Act 2010.

Customer Support Engineer
Hours: Part time, 20 hours per week, Monday – Friday 8am - 12pm (4 hours per day)
Contract: Fixed term role until 31 March 2027
Salary: £30,500 - £32,000 per annum, pro rata (£16,500 per annum for part time hours) plus Into Film Benefits
Location: Edinburgh, Belfast, Cardiff, Salford or London. We operate in a hybrid pattern, combining home working with attendance at the office.

About Into Film

Into Film is the UK’s leading charity for film in education and the community. We provide screen industry careers information and advice, support young filmmakers, and bring the power of moving image storytelling into classroom teaching.

We also run the annual Into Film Festival which enables more than 400,000 pupils to visit the cinema for free, and the Into Film Awards - the UK’s leading showcase for young filmmaking talent.

The core Into Film programme is free for UK state schools, colleges and other youth settings, thanks to support from the BFI, awarding National Lottery good cause funding, and through other key funders including Cinema First and Northern Ireland Screen.

Our vision – Film enriches the life of every child and young person.

Our mission – To inspire and support young people to learn, and to realise their creative, cultural and career aspirations, through film and the moving image.

Into Film operates a hybrid working policy with offices in London, Cardiff, Belfast, Edinburgh and Salford.

We are open to flexible working models wherever the role allows, including working compressed hours. We also offer a range of staff perks and benefit, which are detailed below.

Role Summary

The main function of the Customer Support Engineer (“CSE”) role is to ensure those who choose Into Film receive the most positive support possible from the organisation. So, the CSE will play a key role in our product strategy, demonstrating our commitment to high retention of account holders.

The role exists as the front line of customer technical support for users of Into Film’s online offer, including the educator, club member, and online learning websites.

The CSE supports organisations, film clubs, educators, young people, and other account holders on their journey from recruitment to brand advocate. The CSE also plays a key role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation.

Main Responsibilities:

• Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”)
• Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application
• Participate in rota for answering the main Into Film phone line
• Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs), Knowledgebase (KB), and other website pages, are updated and developed to include the latest solutions for issues encountered by our users
• Assist with detailed reports on customer service issues utilising the CRM, including issue type and frequency
• Assist with creation and distribution of support-focused surveys of our users
• Assist with onboarding and provide escalation support should demand require outsourcing to service vendors or contractors
• Assist Customer Service Engineer (Coordinator) on projects and work areas defined by the Head of Product and Technology
• Any other reasonable duties assigned by Into Film.

General Responsibilities:

• Commitment to quality internally and in all dealings with Into Film’s stakeholders including teachers, children and young people, industry partners, funders, supporters, parents and carers, and members of the public.
• Commitment and active participation in helping Into Film live its EEDI values and ethos through everything it does.
• Contribute to long term planning to ensure growth in line with demand and resources.
• Contribute to the regular monitoring and evaluation of Into Film’s work.

Person Specification:

Minimum Requirements:

• Excellent customer relationship and service management skills
• Exceptional communication skills (verbal and written)
• Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency
• A good understanding of Salesforce or similar CRM, including service measurement tools, analytics, metrics and insights
• A good understanding of the education market and curriculum (formal and informal)

Desirable:

• Familiarity with the Microsoft Office Suite (Office 365)
• Salesforce case management experience (Service Cloud)
• A love and knowledge of film

All Into Film staff work in a hybrid pattern, combining home working with attendance at their local and national office when required, along with some travel across the UK, as appropriate to the role.

We are open to flexible working models wherever the role allows, including working compressed hours.

We also offer a range of staff benefits and perks, including:

• Annual Leave – 28 days (full time/pro-rata), including 3 days to cover office closure between Christmas and New Year.
• Pension – matched up to 5% of salary (2% above statutory employer contribution).
• Flexible working including compressed hours, job share etc. – all applications favourably considered, approval will be at the discretion of Into Film.
• Enhanced parental/paternity/shared parental leave.
• Interest-free non-essential study loans.
• Interest-free bike/scooter/travelcard loan.
• Employee Assistance Programme (EAP) – 24/7 confidential wellbeing support, advice and guidance.
• Wisdom health insurance cover – non-contributory (apart from employee tax contribution).
• BenefitHub portal - offering discounts on healthcare, wellbeing products, and lifestyle products and services.

All employees regularly working with children and member data are required to undertake and maintain enhanced DBS clearance (and/or Access NI check or Disclosure Scotland check, depending on working location), acquired at Into Film’s expense; employment is dependent upon this.

Closing: 10:00am, Tuesday 30th June 2026 (BST)
Interviews will be held between 14th and 15th July 2026.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

No agencies please.

Do you enjoy helping people, keeping things organised and making a real difference every day? We're looking for a friendly, organised and proactive person to join our Resource Centre team.

This is a varied and rewarding role supporting people who are blind, partially sighted, Deaf, hard of hearing and deafblind. You'll be at the heart of a busy service, helping to coordinate appointments, equipment, enquiries, stock and administration, ensuring people receive the support they need when they need it.

No two days are quite the same. One day you might be arranging equipment orders and managing stock, the next supporting visitors, coordinating appointments or helping a colleague source equipment or information quickly. If you enjoy variety, working with people and being part of a supportive team, we'd love to hear from you.

The role is designed to offer flexibility and would particularly suit someone looking for school-friendly hours or a better work-life balance.

What you'll be doing

· Supporting the day-to-day running of our busy Resource Centre

· Responding to enquiries by phone, email and in person

· Helping people access information, equipment and services

· Coordinating appointments, bookings and communications

· Organising equipment orders, stock records and repairs

· Supporting equipment preparation and administration

· Maintaining accurate records and databases

· Assisting with reporting, auditing and information gathering

· Welcoming visitors, volunteers and colleagues to the Resource Centre

· Working closely with the Resource Centre Manager and wider Charity Services Team

What we're looking for:

You may come from an administration, customer service, retail, healthcare, education, charity or community services background.

Most importantly, you'll be someone who:

· Is highly organised with excellent attention to detail

· Enjoys helping people and providing great customer service

· Communicates confidently and professionally

· Is comfortable using Microsoft Office, particularly Excel, and databases

· Can manage a varied workload and prioritise effectively

· Has a practical, positive and flexible approach

· Works well both independently and as part of a team

It would be an advantage if you have experience of stock management, ordering processes, working with volunteers or supporting people with disabilities or sensory loss, but this isn't essential.

Why join us?

This is more than an administration role. It's an opportunity to help people maintain their independence, confidence and connection to the world around them.

You'll be joining a friendly, supportive team where your skills, kindness and organisation will make a genuine difference to people's lives every day.

Hours

25 hours per week, typically worked between 9.00am and 2.00pm, Monday to Friday, with flexibility around how these hours are worked.

Interested?

If you're looking for a flexible role where you can use your organisational skills to support people and make a meaningful contribution to your community, we'd love to hear from you.

We're looking for a kind, compassionate and resilient Customer Contact Centre Officer to join our Central Service Team located in Islington.

£26,936.00 per annum, working 35 hours per week.

Fixed Term Contract for 12 months

Want to feel in control of your career? You'll feel at home here.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• A generous pension - we will contribute up to 8% and life assurance cover up to 3x Pensionable Salary (T&Cs apply)
• Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

To provide a Customer Call Centre as the "first point of contact" within Look Ahead for customers, staff, contractors and external agencies for rent, housing benefit, service charge, repairs, complaints and customer support queries.

What you'll do:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

• As a member of the Customer Call Centre be the first point of contact for customers and staff
• throughout the organisation on all enquiries
• Deal with enquiries on Housing Management, Maintenance and Customer Support
• Receive and action maintenance requests for owned, managed or leased properties
• Receive, log and transfer complaints received in accordance with Look Ahead's policy and procedure
• Data entry into IT systems and databases for reporting and performance indicators
• Support of administration functions within the team

About you:

• Approachable and open behaviour. Works as part of a group or team
• A strong approach and commitment to providing an excellent customer service
• Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their

What you'll bring:

Essential:

• Educated as a minimum to GCSE English and Maths or equivalent
• IT literate and can use Microsoft software packages and housing management systems
• Customer service skills especially verbal
• At least two years experience in working in a call centre, property and/or customer services environment

About us:

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Job title: Team and Office Administrator
Reports to: Senior Manager, Team and Office
Location: Bloomsbury, London
Contract term: One-year Fixed Term Contract
Salary: £23,300 - £25,000 dependent on experience
Hours: Full time

The Royal Society of Tropical Medicine and Hygiene (RSTMH) is a charity and membership society that has been dedicated to improving tropical medicine and global health since 1907. As a learned society we have a long legacy of work in global health and work to balance traditional values with a modern approach.

Our ambition is to save lives and improve health around the world through increased access to greater equity in global health care. Through our activities we help further our members’ and Fellows’ careers. We also bring together their collective knowledge and use our own expertise to achieve change within the sector.

We are looking for a motivated individual to join us as Team and Office Administrator, effectively supporting the small but busy RSTMH Team by providing proactive and comprehensive support across our key areas of work.

The role will require someone who preferably has some experience of providing support and administration to a busy team and office, preferably within the charity/not-for-profit sector, who is flexible, has excellent time management and prioritisation skills, and is able work on their own initiative. The successful candidate will be working across various RSTMH activities, including membership, journals, events, grants, and communications; therefore, they will need to be efficient and organised, with strong computer skills and a professional outlook.

Please note: This is a London based role and will be office-based. This is not available as a remote job.

The Role:

As Administrative Assistant RSTMH, your duties will include:

• Developing and maintaining effective working relationships across RSTMH
• Ensuring that all general, email, telephone and written enquiries are dealt with efficiently and promptly
• Supporting with the management of the RSTMH office and office processes, ensuring the space is kept clean and presentable, monitoring stock levels and assisting the team with office maintenance tasks
• Undertaking electronic and paper filing, and maintain filing systems appropriately
• Assisting with the management and promotion of the RSTMH meeting room
• Supporting with general administration across all RSTMH areas of work
• Supporting on the website by uploading and editing content through the CMS
• Helping create and send the fortnightly member newsletter and the monthly non-member newsletter
• Responsibility for the general administration and upkeep of RSTMH’s online opportunities platform, grow
• Assisting with enquiries from current and prospective members in a professional, timely manner, and to agreed service targets.
• Working proficiently across RSTMH platforms, including Editorial Manager, CiviCRM and Benefactor
• Assisting in international travel planning, including identifying travel options, creating visa support letters and sourcing accommodation for the team and/or RSTMH contacts
• Carrying out desk research as and when required
• Ensuring that all assigned tasks are completed to a high standard
• Participating in team meetings, planning and initiatives
• Assisting in any administrative tasks to support the team and wider RSTMH community
• To undertake any other reasonable tasks as could be expected of a Administrative Assistant

Essential Technical Skills:

• Ability to manage a diverse set of priorities and meet deadlines to a consistently high standard
• Capacity to set up and maintain administrative processes and office systems
• Excellent written and verbal communication skills and a strong understanding of delivering great customer service
• Experience of being responsible for initiating, planning, and developing own areas of work
• High computer literacy and confidence with Word, PowerPoint, Outlook, and Excel, and the ability to adapt to new platforms
• Exceptional use of written and spoken English
• Experience providing administration support, preferably in an office environment
• Good analytical skills with the ability to identify key points from complex material or information

Personal Skills:

• Ability to work with a wide range of people whilst presenting a professional image on behalf of RSTMH
• Ability to be calm under pressure and help build a collaborative team culture
• Flexibility and willingness to work under own initiative
• Discretion when dealing with confidential information
• Willingness to undertake other responsibilities and an eagerness to learn
• A demonstrated commitment to and interest in the aims and objectives of RSTMH

Desirable Skills:

• Filing experience
• Experience of working with databases
• Professional, polite and confident telephone manner
• Experience of working in events
• Experience of communicating with diverse audiences across multiple platforms, including email, phone, and in-person engagement at events.

This is an exciting opportunity for a confident team player looking to enhance their administration and communication skills, and a great introduction to the global health community.

Please submit your application by 12 July 2026.
N.B. We encourage you to apply as early as possible as we will be reviewing and interviewing candidates as they submit, and so may close recruitment before the deadline.

To apply for the role of Team and Office Administrator, please click the apply button.
You will need to fill in where it asks for your cover message/covering letter, with a cover letter showing how your previous experience and skills meet the requirements of the role, and attach your CV.
N.B. Applications without a CV and cover letter will not be considered.

No agencies please

• Do you thrive in process-driven roles where accuracy, empathy and clear communication really matter?
• Do you enjoy being the person people turn to for answers – bringing calm, clarity and structure to complex situations?

 
 
TPP Recruitment is supporting an awarding and professional membership body to recruit a Student Services Officer.
 
This is an exciting opportunity to join a newly structured Education Directorate and play a central role in shaping the student experience. As Student Services Officer, you will be at the heart of a high-volume, process-driven environment – supporting learners throughout their qualification journey and ensuring services are delivered efficiently, fairly, and with care.
 
This role would suit candidates from education, administration, customer service or high-level PA backgrounds who enjoy structured processes, clear policies, and meaningful interactions with stakeholders.
 
 
Salary: £35,000 per annum
Employment type: Permanent
Working arrangements: Home based with mandatory attendance at company meetings
Working pattern: Full-time, 35 hours per week
Other benefits:

• 25 days annual leave plus bank holidays
• Generous pension scheme (10% employer contribution)
• Life assurance and income protection cover
• Employee assistance programme and optional private medical insurance
• Ongoing learning and development opportunities

 

About the Organisation
 
This organisation is a well-established awarding and professional body with a strong reputation for delivering high-quality qualifications that support career development across a specialist sector.
 
With a clear commitment to accessibility, inclusivity, and continuous improvement, they are focused on delivering an excellent student experience while maintaining rigorous standards and regulatory compliance.
 
You will be joining during a period of growth, as a new team is established to strengthen student services and support evolving qualification delivery.

About the Role
 
As Student Services Officer, you will act as a key point of contact for students, supporting them throughout their journey and ensuring enquiries, requests, and processes are handled efficiently and professionally.
 
This is a varied role combining customer service, administration, and communication, with a strong emphasis on following structured processes and maintaining high levels of accuracy.
 
You will also contribute to student engagement through communications, website updates, and newsletters, helping to ensure students receive clear, timely, and helpful information.

Key Responsibilities
 

• Act as the first point of contact for student enquiries and complaints via phone and email
• Manage requests including deferrals, exemptions and cancellations
• Process applications for reasonable adjustments and special considerations in line with policies
• Liaise with exam platform providers to support exam delivery and resolve queries
• Support and administer misconduct and compliance-related processes
• Maintain accurate student records and ensure data is handled in line with requirements
• Produce and issue student newsletters (minimum six per year)
• Update website content and manage student-facing communications
• Support social media and engagement channels, including LinkedIn

 
 
Skills / Experience Required
 

• Experience in a process-driven administrative or customer-facing role (education experience beneficial but not essential)
• Strong attention to detail and ability to follow structured procedures consistently
• Experience reviewing applications or documentation and making decisions within clear frameworks
• Excellent written communication skills, with the ability to produce clear and accurate content
• Confident managing high volumes of enquiries while maintaining a professional and supportive tone
• Experience handling complaints, with the ability to take ownership and resolve issues end-to-end
• Ability to support individuals in sensitive situations with empathy, while adhering to policies
• Strong organisational skills and ability to manage multiple processes simultaneously
• Experience using systems and managing data; confidence updating websites or content platforms
• Able to adapt communication style across different audiences and formats

 
 
To Apply
 

• To apply for this Student Services Officer role, please submit your CV and a tailored cover letter outlining how your experience aligns with the role requirements.
  • Applications will be reviewed on a rolling basis, and early application is encouraged as the vacancy may close ahead of the advertised deadline.

 
 
Interview Process
 

• Two-stage process with assessment
• Mid-July 2026

 
 
Deadline
 

• Friday 26th June 2026

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Your mission

You’ll help make sure our Salesforce CRM and Marketing Cloud tools are well-maintained, accurate and easy for teams to use, so that they can run better campaigns and make confident, data-led decisions.

Your profile

Responsibilities

CRM

• Championing our team goal of maintaining a secure, clean, accurate and up-to-date database by data cleansing, encouraging best practice and understanding around the Salesforce org, to allow for data-driven decisions in the broader team. 
• Contributing to and developing written guidelines, retrieving and preparing data for upload through Data Loader, using Excel tools and functions to manipulate data (especially Vlookup, but also conditional highlighting, filters, formatting etc.). 
• Supporting ~60 internal users with day-to-day bespoke services including reporting, creating and editing list views, maintaining page layouts and best practices, all managed through cases and assigned to you by team needs. 
• Actively participating in projects, including owning tasks, critical thinking and inputting into project conversations, and liaising with stakeholders to suggest solutions. 
• Run training sessions for staff, from Salesforce basics to more advances and bespoke functionality. Frequently improve and monitor training materials to increase efficiency and adoption. 
• Using Form Assembly to create and manage forms, ensuring accurate data collection and entry into Salesforce and independently handling error messages coming in as a part of a rota (after training).
• Using Jira to proactively create and track work
• Work closely with Third Party support providers to progress work. This could be Partner consultancies, Salesforce Support, or other Products in use within the Org. 
• Working within the Salesforce NPSP data model, ensuring accurate management of constituents, relationships, and donations.

Marketing Cloud 

• This role will support our use of Marketing Cloud Engagement, alongside the CRM team and Partner organisations.  This will include:
• Supporting the use and development of Salesforce Marketing Cloud Engagement, including managing data extensions, contact segmentation, and audience creation to support targeted campaigns.
• Ensuring data quality and compliance within Marketing Cloud by maintaining accurate subscriber data, managing preferences, and supporting GDPR best practices.
• Collaborating with stakeholders to translate campaign requirements into technical builds, including personalisation, dynamic content, and automation.
• Monitoring campaign performance through reports and analytics, providing insights and recommendations to improve engagement and effectiveness.
• Supporting integration and data flow between Salesforce CRM and Marketing Cloud, troubleshooting issues and ensuring consistency across platforms.
• Contributing to documentation and best practice guidelines for Marketing Cloud usage, including campaign processes, naming conventions, and data management standards.
• Assisting with user support and training related to Marketing Cloud functionality, helping team members adopt tools and improve campaign execution.

Experience

Required experience

• Certified Salesforce Platform Administrator (previously Salesforce Administrator)
• At least two years experience working in Salesforce Administration
• Experience translating user requirements into technical solutions

Desirable experience

• Non-Profit Success Pack knowledge
• FormAssembly
• FinDock
• Jira
• MoveData
• Marketing Cloud Engagement 
• Experience working in the Non-Profit Sector

Soft skills

• Ability to curate and create effective training materials
• Ability to communicate effectively with various stakeholders both written and verbally in both group and one-to-one settings

Other stuff

• Projects and training are a great way for us to explore ideas, level up our skills and deliver work that supports CALM to achieve its mission.
• Everyone at CALM will spend time learning, collaborating with other teams and getting stuck in. Sometimes this will mean stretching out of your core responsibilities.

Why work for us?
Reports to: Senior Salesforce Administrator - Lee Baker-Harris
Contract: 12 month fixed term contract
Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight
Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm.

A work environment that values creativity, personal growth and collaboration.

Applications will close on Friday 26th June and are reviewed on a rolling basis; we encourage interested candidates to apply early.

About us

We're the Campaign Against Living Miserably (CALM) - a suicide prevention charity fighting to reduce the devastating impact of suicide in the UK.

We run a life-saving helpline for anyone affected by suicide or suicidal thoughts, and our website has loads of tools and resources packed with practical advice.

We also run vital campaigns to increase awareness, smash stereotypes, and change the culture around mental health and suicide.

Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk, both offline and online. 

We recognise that harm can occur in physical, digital, and virtual environments, and we take our safeguarding responsibilities seriously across all areas of our work.