Are you an experienced and confident team administrator? Do you have experience of supporting vulnerable people and have a motivation to help pet owners in housing crisis?

Dogs Trust is seeking a new Administrator to support the Outreach Projects at Dogs Trust.

The Outreach Projects (Hope Project, Freedom Project, Lets with Pets and a new Pet Foodbank Scheme) provides advice and services for pet owners in housing crisis as well as homelessness organisations, letting agencies and landlords dealing with pet owners.

The Outreach Projects Administrator deals on a daily basis with a variety of stakeholders (mainly over the phone and by email), including clients accessing the projects, referral & homelessness organisations, members of the public, letting agencies, landlords, veterinary surgeries and internal contacts. The main areas of this role are focused on customer service, invoice processing, data entry and admin/team support.

To be successful in this post you will need to be extremely organised with excellent communication skills and an empathetic approach.   You will also have experience of processing and reconciling invoices and a keen eye for detail.

In return, we have a comprehensive benefits package, which includes excellent annual leave and pension allowances, and you will you join a team of highly professional and driven colleagues in a friendly and collaborative environment, all with a genuine passion for dog welfare and helping dog owners in need.

To apply for this position please click the APPLY NOW button.  Our application process requires you to submit a CV and cover letter explaining your interest and suitability for the role.

Interviews for this role will take place w/c 16th December 2019.

Humanists UK seeks an experienced and highly organised Office and Administration Manager to lead our office administration team and deliver a first-class service for the organisation.

You will need to be personable with a positive ‘can-do’ attitude. You will be working with and leading the Administration team as well as being a point of contact for office issues.

The Office and Administration Manager will lead, manage, develop and continuously improve effective administration and support for all departments.

You’ll require good organisational & team management skills. Experience in line managing staff is essential as is being able to adapt to changing priorities at a moment’s notice.

An exciting opportunity to be a Customer Service Advisor for a housing association based in South East London.

Client Details

A housing association based in South East London.

Description

The Customer Service Advisor will be responsible for:

• Providing excellent service to all customers
• Ensure all relationships with stakeholders are maintained
• Update relevant and necessary documents and systems
• Working independently with minimal supervision

Profile

The Customer Service Advisor will have:

• Customer service experience in a fast-paced environment
• Excellent communication skills, particularly over the telephone
• Influencing abilities
• Organisational skills and the ability to work independently

Job Offer

A salary of £21,000, plus generous annual leave and pension contributions.

Administrator (within the Clinical and Development Directorates) (fulltime at 35 hours, Office Based, UK)

Salary: £17,500 - £22,000

Permanent

GamCare is the UK’s leading charity working with those affected by gambling related harm. We run the National Gambling Helpline and deliver treatment to those affected. Alongside GamCare’s treatment services, we run training and accreditation for the UK gambling industry to raise standards and make gambling safer for everyone.

GamCare is seeking a dynamic and self-motivated administrator to support its Clinical and Development Directorates: the teams delivering the operational work of the charity on the ground. You will be joining a passionate and friendly team at a growing charity making an important difference to the lives of people who have been affected by gambling problems.

You will have experience of supporting teams with a range of tasks from booking accommodation and travel through to organising and minuting key meetings. You will have strong interpersonal skills, liaising effectively with team members to identify and prioritise their needs. You will be self-motivated, able to identify gaps in systems and processes to make them more efficient and supporting the smooth running of the team.  You will have excellent IT skills, and be familiar with Microsoft packages.

If you think you have the skills and experience for this role we would be delighted to hear from you.

Please note, the applicant must be free of any addiction, excluding nicotine, for at least 24 months.

This post is subject to a Disclosure and Barring Service (DBS) check.

To apply, please go onto the GamCare website and complete an application form and Equal Opportunities Monitoring Survey.

If you would like acknowledgement that your application has been received, please ensure the application is attached and put the following subject in your email:

Job application: <Administrator>

Please note that if the subject is not correct, you may not receive a confirmation.

Previous applicants need not apply

To discuss the role further please email Mike Kenward. Application forms forwarded to this email will not be accepted.

Please note we do not accept CVs

GamCare is committed to processing your personal data fairly, lawfully and transparently in line with GDPR. For further information on GamCare’s recruitment privacy notice please refer to our website.

Closing date for applications is 05 January 2020 at 9am

Interview dates: Week commencing 13 January 2020

Interviews are scheduled to take place in London

We are looking for a positive, empathetic and people-focused Support Services Team Leader to provide high quality information and support to those affected by blood cancer via the phone, email, social media, via our online forum and face to face.

This is a 12 month fixed term contract to cover maternity leave.

You will be emotionally resilient, hardworking and understand the value that your role brings to the blood cancer community.

Ideally, you will be Registered Nurse in haematology with experience working at NHS Band 6 or above (or equivalent).

If this sounds like the role you are looking for and you feel you have the knowledge, skills and experience we need, please apply with a covering letter setting out how you match the requirements of the job specification and a CV by:

9am on Friday 3 January 2020

*Applications for this role will be reviewed as soon as they are received so please note that we may bring forward the closing date at our discretion*

Join us on our journey to beat blood cancer!

Are you known for your strong organisation skills? Do you enjoy building relationships, working collaboratively and developing an exciting culture in the workplace? Do you pride yourself in your friendly and approachable customer service? Then this might be the role for you!

We're currently looking for an Office Administrator to join the Communications and Marketing team. We're a diverse team with a core central function in the organisation (we know and work with everyone!).

The role focuses on two specific areas:

1. Office Admin
2. Front of House / Customer Service

We're looking for someone with a high level of attention to detail, who enjoys working on varying projects. The role will involve dealing with external teams such as LSE IT and Estates departments, as well as our internal teams. There is also scope to be creative and really take ownership of the office space. If you enjoy developing office environments to look and feel welcoming for staff (or consider yourself a bit of an interior designer) - this is the place to be.

The successful candidate will be required to supervise our Front of House team (3x student staff members that work on a part-time basis) and develop them to provide the best customer service that leaves a positive impression of the Union every time.

This is an exciting role for an energetic, organised candidate with a drive to deliver excellence and build a strong and collaborative culture within the organisation. We've recently gone through a restructure, so we're looking for someone that is happy to get stuck in and improve our internal processes to enable the success of the entire organisation.

LSESU is an equal opportunities employer and particularly welcomes applications from a diversity of backgrounds and experiences. Whilst this role is a full-time position, we would welcome applications from applicants wishing to work on a part-time / flexible basis. Please specify in your application the desired working hours.

The full job description can be found on our website.

We are looking for a friendly person with excellent customer service skills to be the face of BSR! This is an exciting opportunity for someone who enjoys working with people and is looking for a varied role in a small but perfectly formed organisation.

The British Society for Rheumatology (BSR) is a UK wide membership organisation for health professionals in rheumatology. The BSR works to promote excellence in the care of people with rheumatic and musculoskeletal disorders and to support those delivering care at every step. The BSR works to ensure that clinicians, nurses and health professionals are educated and trained to provide high quality care. Our members look after every stage of life; children, adolescents and adults, across the whole patient pathway.

Role purpose

BSR owns and is responsible for its headquarters, Bride House and for the health and safety of our staff and visitors. The building has five floors with the BSR occupying the 3rd and 4th floor. The 1st floor is occupied by tenants who have a common interest in musculoskeletal and other health related issues. The 2nd floor is occupied by a commercial tenant. The Front of House & Operations Administrator role sits within the operations department within BSR, but their duties will include providing receptionist and facilities support to all the organisations in the building. This will include receiving and transferring calls, receiving and directing guests, contractors and other visitors.

The post-holder will be the face of BSR and be a crucial member of the team conveying the professional approach, brand and reputation of the society.  The postholder will also manage the diaries of both the BSR President and Chief Executive. 

Key responsibilities:

Front of House Duties

• Receive and direct BSR and tenants’ guests
• Record all arrivals and departures in the visitors book; issue passes to visitors and staff
• Receive contractors and inform the operations department; maintain the contractor log book, ensuring contractors are recording their activity
• Take calls and re-direct according to the directory provided
• Maintain the room booking schedule
• Set up meeting rooms and/or assist committee managers with the set up for their committee meetings; assist with teleconferencing and videoconferencing during committee meetings
• Order and receive lunch bookings, refrigerate if necessary, and set up the lunches for each committee meeting on the day
• Organise travel booking for members and staff using the preferred supplier, and support staff with arranging couriers and taxis
• Receive, and sort incoming post into labelled trays; accept deliveries for staff or tenants and inform them of arrival; send outgoing post and organise Special, Recorded Deliveries or parcels as necessary
• Report any security, technical or other issues to the Head of Operations & Membership
• Perform the role of fire warden for the ground floor

Ground floor meeting rooms:

• Ensure that meeting rooms are clean and tidy each morning and throughout the day, e.g. check all chairs are in the correct place, replenish water, glasses, pens, pencils and paper pads
• Set up room for specific requirements; e.g. flipcharts, checking Wi-Fi is working, checking AV and computer equipment is working, assisting with the movement of sliding walls to enable changes to the spaces.
• Order stock from suppliers online and replenish stock in the kitchen once a week; take delivered stock to basement on arrival.

• Check and distribute milk supplies to the ground floor kitchen on a daily basis and regularly checking use by dates.
• Keep the coffee/tea point equipment and area clean and tidy.

Diary management and other administrative duties:

• Diary management for CEO and BSR President
• Maintain stationery stock in the basement and order if stocks are low.
• Purchase stamps when stocks are low.
• Monitor generic BSR and junk mail inboxes
• Check that voicemail messages have been listened to and actioned
• Perform ad hoc tasks as required

Inclusion & diversity statement

BSR is committed to encouraging inclusion, equality and diversity among our workforce, and eliminating unlawful discrimination, harassment and victimisation by complying with the Equality Act 2010.

We want a working environment free of all of the above, where individual differences and the contributions of all staff are recognised and valued.

To do this, we will proactively tackle discrimination and disadvantage and ensure that no individual or group is directly or indirectly discriminated against for any reason.

BSR values statement:

Leadership - we drive excellence in rheumatology care

Collaboration - we listen, we learn, we improve

Openness - we are inclusive and accessible

Celebratory - we support and celebrate success

Personal Specification

Training, experience & qualifications

GCSE Maths and English (or equivalent)

Customer service experience gained in a receptionist or front of house role

Good organisation and planning skills

Ability to manage own workload and conflicting demands

Understanding of and commitment to confidentiality

Ability to understand and follow instructions

Adherence to protocols and standards

Willingness to work cooperatively in a team

Ability to work calmly under pressure and manage expectations

Positive and professional approach

Experience in diary management

Recognised customer service qualifications

Experience of working in a professional membership organisation, preferably of a medical specialty.

Knowledge & skills

Working knowledge of using Windows, Microsoft office and Outlook.

Knowledge of switchboard systems or telephone systems

Excellent oral and written communication skills

Excellent client care and customer service skills both on the telephone and face to face

Must be eligible to work within the UK.

Duties and Responsibilities

The Finance Administrator (Clubs and Societies) will play an integral role in providing a modern and accessible finance service, within the operational finance environment. The Finance Administrator (Clubs and Societies) also plays a vital role in building excellent working relationships with UCL colleagues and other stakeholders, including the Union's Sabbatical Officers. 

Key Requirements

The Finance Administrator (Clubs and Societies) will require an experienced understanding of a charity finance function, and links with the financial strategies and management practices in order to achieve the most effective use of resources from their role. The Finance Administrator (Clubs and Societies) will contribute to the department’s delivery of first-class, customer focused services which enhance the Union’s ability to support and deliver consistent financial performance and planning, and ultimately a great experience to its members.  Management will regularly review workload, make improvements to systems and processes, and where necessary provide additional support and resources to meet the demands of the role.

Are you an experienced manager looking for your next challenge?

Are you interested in working for a progressive and constantly evolving organisation?

An exciting opportunity has arisen in the RSA Fellowship Services team to ensure the smooth running of the customer service and administration of the department. As well as managing the team, you will lead on distinct projects which are part of delivering the Fellowship and retention strategy, including operational and logistical management, the development and implementation of improvements to administrative processes, and collaborating with other departments and external agencies as required.

You will play a key role in shaping the success of the Fellows’ experience with your outstanding customer care and administrative abilities.

You will have proven management experience, exceptional administrative and organisational abilities and an understanding of CRM systems to ensure the smooth administrative day to day running of the team. You will be calm and confident with meticulous attention to detail, and a highly organised approach to work, together with excellent interpersonal skills and the ability to use your initiative. 

To find out more about this role, please visit our website.

About Us

The RSA combines thought leadership with civic innovation to further human progress. Building on our 260 year history as a beacon for enlightenment values, the RSA is currently at an exciting period in its history. We provide platforms for leading experts through the UK’s most ambitious free public lecture series, our projects generate new models for tackling the social challenges of today and we are building on our network of nearly 30,000 Fellows around the world – these are achievers and influencers from every field with a real commitment to progressive and social change.

We offer great benefits, including 29 days holiday (plus bank holidays), additional wellbeing allowance, free fellowship throughout employment and lots more!

Apply

In order to apply, please click ‘apply for this job’ on our recruitment page and submit your CV. You will also be required to answer a series of questions. You do not need to submit a cover letter.

Please submit your application through the RSA website. We cannot accept applications via email. All applications will receive an automated response.

The closing date for receipt of applications is 9am 06 January 2020. First interviews are expected to take place on 21 January 2020 and second interviews will be on 28 January 2020.

Please note that we cannot accept late, incomplete applications, and we can only consider candidates who apply through the online application process.

A fantastic opportunity has arisen for a full time permanent Training Administration Manager in the learning and development team at SSAFA, the UK’s oldest national tri-service military charity.

About the role

We are seeking an organised and enthusiastic Training administration manager to support the delivery of learning and development activities to our employees and volunteers at a particularly busy time. You will contribute to the effective functioning of SSAFA’s Learning and Development team by planning all training programmes and conference from start to finish. In addition, you will provide management to the administrator and monitor budgets.

You will be adept at managing suppliers and negotiating deals. You will have experience as the first point of contact for a busy department providing high quality customer service, helping to troubleshoot any issues and dealing with complex queries.

This is your opportunity to make a real difference in a fast-paced and learning-centred organisation.

Requirements

To carry out this role successfully you will have demonstrable experience of managing a busy administration function within a fast-paced environment, while maintaining a professional and welcoming attitude. You will have experience of managing staff and budgets.

You will be IT literate and be confident when using MS Office and databases. You will have excellent communication skills with the ability to develop rapport with a wide range of clients and customers and travel to different locations within UK as required.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

NO AGENCIES PLEASE

To apply, visit SSAFA’s website

If you wish to apply for any of our vacancies you will be asked to answer some screening questions before completing an application form and uploading your CV.  Personal data to progress your application for employment is covered under the General Data Protection Regulations (GDPR) Article 6 Section 1b and Article 9 2b and c. Your details will not be used for any other purpose or shared with a third party without your permission.  Data on unsuccessful candidates will be retained for one year from the vacancy being filled. If you take up employment with us, your information will be held for the duration of your employment plus six full calendar years. Further details are contained in SSAFA’s Privacy Statement on our website.

Interviews: 14 January 2020

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.

Services Officer
Waterloo, London
Up to £26,520 per annum

C&C is an innovative provider of over 55s housing and care in London. We manage c.2000 properties in prime locations within the M25 corridor. We provide housing, care and bespoke services exclusively for the over 55s in London as well as some general needs tenants.

We are currently seeking a Services Officer to help provide an outstanding service to our residents.

To join us as a Services Officer, you will need skills, experience and/or knowledge in the following:

- Delivering service development/improvement and operational delivery
- Managing tenancy, challenging behaviour, the impact of mental health and dementia
- Resident engagement 
- Complaint and conflict resolution
- Performance and risk management 

To apply for the role of Services Officer, please select the button shown. 

Other organisations may call this role Housing Services Officer, , Housing Support Officer, Residential Services Officer, Housing Information Officer, Housing Services Advisor, Customer Service Advisor.

Working hours: 37 hours per week

Position: Client Services Officer
Location: Central London
Salary: £22K to £25K per annum, Full time
Contract: Permanent

This is an exciting opportunity to join the Chartered Institute of Linguists, working in the fast-paced Client Services Team of its Awarding Organisation the IoL Educational Trust (IoLET). We offer a broad range of both regulated professional qualifications for linguists as well as customer focused qualifications for government departments, agencies, business organisations, universities and schools.

We have a vacancy for a Client Services Officer to join the team and undertake a broad range of administrative tasks as well as provide support to candidates and centres. The team supports all of IoLET’s assessments, so high level administrative support and accuracy are a must in helping us to maintain our gold standard reputation for qualification delivery.

We want to appoint someone looking to work in a constantly changing and diverse environment. The role will suit someone who is comfortable working under pressure, flexible, creative and responds positively to new challenges.

For further information please click on the apply button and follow the link to download a job description which details the key responsibilities, experience and attributes required. If you would like to apply for this position please Apply Online submitting your Curriculum Vitae and a covering letter setting out, in no more than 2 sides of A4, how you meet the requirements of the role.

Closing date for applications: Midnight on Thursday 12 December 2019
Interviews: 19 December 2019

No Agencies please.

The Chartered Institute of Linguists and the IoL Educational Trust (IoLET) are committed to equal opportunities and value diversity in the workforce.

Your New role:

My client based in Central London is looking for an experienced Service Desk Manger to lead their Service Desk team of 5. You will be responsible for leading the technical support team to provide excellent customer service and resolve all technical issues with the tech department for the organisation.

As a Service desk manager, you will have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate others to achieve specific goals are essential skills to perform well in this position.

Responsibilities:

You will manage the Service desk team and evaluate performance to ensure customer service is timely and accurate on a daily basis. You will manage, recruit, train and support help desk team and technicians & set specific customer service standards. Contribute to improving customer support by actively responding to queries and handling complaints. You will establish best practices through the entire technical support process & follow up with customers to identify areas of improvement. Provide customer feedback to the appropriate internal teams.

What you need for the role:

You will have:

• Proven experience as a Service desk manager or line management experience
• You will have previous experience in managing a team of 5 or more.
• Solid technical background with an ability to give instructions to non-technical members of the organisation. Customer-service oriented with a problem-solving attitude.
• Ability to lead, influence and develop self and others
• Drive, self-motivation and ability to work under own initiative
• The ability to work under pressure in a fast-paced environment
• Excellent organisation skills
• Excellent relationship and people management skills
• Excellent technical knowledge of the products and services supported by the desk
• Excellent verbal and written communication skills
• Excellent analytical/problem solving abilities with which to drive continual and service improvement.

What will you get in return

£300-350 Per Day (OUTSIDE IR35) You will have the option to go perm with the salary of £40K-£45k.

What you need to do now

If you are interested in this role, click "apply" to forward us an up to date copy of your CV

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

As a growing charity Mermaids has been successful in raising awareness of the difficulties facing transgender children and young people, and campaigning for better education, treatment and acceptance of the same.

The work that we do has expanded, and we now need to recruit a Service Development Officer. Delivering the National Lottery Community Fund Grant, you will work with volunteers to set up and run groups, ensuring their sustainability. As the main point of contact for many stakeholders and staff you will have a varied workload and must be able to manage conflicting priorities. You will also deliver Mermaids training to organisations including Schools, CAMHS, Fostering Agencies and the Police, ensuring transgender children and young people are supported appropriately, raising awareness and understanding.