Customer service administrator jobs in stanmore, middlesex

We are seeking an enthusiastic and motivated Corporate Partnerships Officer to join our dynamic fundraising team. The Sutton Trust is at an exciting point in our organisational journey, with a new Chairperson and ambitions to significantly grow our impact and fundraising as part of our 2030 strategy.

Over the past five years the impact of the Sutton Trust has increased, especially in our programme numbers, securing a relatively stable income of c.£6m over a number of years. In recent years this has grown to c.£7m, and our organisational strategy to 2030/31 will continue this fundraising trajectory to increase income to £12m. With corporate income accounting for nearly half our fundraising, there is considerable enthusiasm and opportunity in the corporate world for building strategic partnerships with The Sutton Trust.

Our fundraising approach will continue to focus on major gifts and strategic multi-year partnerships, leveraging a range of drivers to secure corporate support. We have a strong portfolio of existing supporters primarily from the legal, banking, and finance sectors, and our strategy involves expanding our reach into other sectors to support increased social mobility in UK businesses.

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The Corporate Partnerships Officer will join a small and high-performing Corporate Partnerships team, taking over a portfolio of corporate partners and prospects at our ‘consortium’ partner level, ranging from £10k-£50k per annum.

You will identify, engage, secure, and steward corporate partner prospects from sectors that include law, construction, manufacturing and logistics, as well as supporting other team members across different sectors as the need arises. The existing portfolio of partners are primarily legal firms who also engage with our impactful programmes, and you will also have personal and team new business targets and support senior team members to steward our flagship partners.

We are looking for a fundraiser who is keen to develop their corporate fundraising skills, especially building relationships with delivery partners, strategic funders, and corporate foundations. Our ideal candidate will be entrepreneurial, a confident communicator, and able to work independently under their own initiative as well as within the team.

The role will be line managed by the Head of Corporate Partnerships, working closely with other members of the Corporate Partnerships team, and collaboratively across the wider Development team and Employability Programmes team. 

Main duties

New business

• Personally scope, develop and secure new corporate partnerships at consortium level (£10k-£50k), aiming for a robust portfolio of partners in assigned sectors with multi-year commitments, working with the Head of Corporate Partnerships and other relevant stakeholders to appropriately to secure and steward.
• Support the Head of Corporate Partnerships to engage in proactive new business development within the corporate sector, including support for network mapping with senior volunteers.
• Manage writing and submission of reports and proposals for grants to corporate foundations, working alongside other Development team and wider organisation members to ensure high-quality submissions.
• Alongside team members, manage the shared Development inbox to ensure all enquiries are dealt with in a prompt, consistent, and friendly manner.
• Follow all relevant policies and processes to ensure due diligence is completed for all prospective donors, account management plans are kept up to date, and corporate partners receive high-quality stewardship.

Account Management and Development

• Manage and grow the portfolio of ‘consortium’ level corporate partnerships, including leveraging existing relationships to maximise financial income and partnership longevity.
• Support senior team members on designated high-value partnerships, including specific administrative and project tasks, e.g. coordinating meetings and webinars, attending programme visits, event invites, and volunteering opportunities.
• Write and deliver engaging and high-quality partnership proposals and reports for new and existing ‘consortium’ level funders, working with the wider Development team and relevant other Sutton Trust teams as appropriate.
• Be accountable for achieving agreed corporate income targets, looking for opportunities to grow funding and diversify corporate income.

Fundraising, Finance and Reporting

• Act as an ambassador for the Trust with external audiences in the corporate space, representing the Trust with confidence and enthusiasm to secure major gifts and develop relationships.
• Ensure the Trust’s CRM (Salesforce), account management plans, and all relevant income pipeline documents are kept appropriately up to date with activity from corporate partners, including accurate income forecasting.
• Attend appropriate meetings, such as the Employer Working Group, to represent the corporate team and portfolio of partners, and share information with colleagues across the Trust.
• Work with colleagues to support delivery of impactful events to cultivate prospects and steward partners, with a focus on experience for corporate partners and prospects.
• Appropriately follow policies and procedures on due diligence, Salesforce and data management, account management, stewardship, and reporting.
• Stay up to date with corporate fundraising best practice, learning from senior members of the corporate team, and keep abreast of developments and opportunities within the wider fundraising space.
• Other duties as necessary from time to time

Person Specification

Skills and experience

• Experience building and managing relationships to achieve a project or other goals 
• Experience managing multiple priorities and tasks to successfully achieve project or other goals
• Experience presenting, writing compelling proposals or pitching to audiences to persuade them to your point of view or secure a specific outcome
• Experience of fundraising, through employment or voluntary activities, including securing and managing relationships and donations. (desirable)
• Experienced at using Salesforce or other fundraising CRM software to accurately record funding relationships. (desirable)
• Excellent verbal and written communication skills, including strong presentation skills and the ability to adapt communication styles and methods to suit different audiences
• First-class interpersonal skills - a natural ambassador able to represent the Sutton Trust with confidence in a range of settings, especially the corporate world
• Knowledge of fundraising in the education and/or not-for-profit sector or can demonstrate relevant experience of corporate account/relationship management (this can be from outside fundraising - for example sales, marketing, leadership roles within voluntary organisations)

Competencies

• Sympathetic to the aims of the Trust and our mission to increase social mobility
• Able to take the initiative and take responsibility for a wide variety of tasks and projects
• Strong communicator, skilled at persuading others through writing and conversation
• Excellent attention to detail
• Able to work independently and as part of a team
• Able to influence stakeholders and encourage giving / support for a charitable cause. (desirable)

Other

• Is eligible to work in the UK (see here for information about right to work)

Terms of Appointment

• Contract: Full time, permanent
• Salary: £31,000-£35,000 per annum
• Office location: The Sutton Trust, 9th Floor, Millbank Tower, 21-24 Millbank, London, SW1P 4QP. Our home working policy gives staff the option to work from home for up to 60% of the time, with approval from their line manager.
• Hours: The standard working hours are 9am to 5pm, Monday to Friday. This role is likely to also be required to attend events / meetings outside of normal working hours during weekday evenings and occasionally at weekends, in line with organisational policies.
• A DBS check may be required

Interviews

Applications should reach us by 9am, Thursday 29th May, with interviews held at our London offices on Thursday 5th June.

Safeguarding statement

The Sutton Trust believes that a child, young person or vulnerable adult should never experience abuse of any kind. We all have a responsibility to promote the welfare of all children and young people and to keep them safe. Therefore all posts undergo a safer recruitment process, including but not limited to, disclosure of criminal records where necessary and eligibility to work in the UK. We have procedures in place to promote safeguarding and a safe culture at the Trust.

Contextual recruitment

The Trust is committed to ensuring equality of opportunity and that all applicants receive equal consideration for employment. We strongly encourage individuals from all backgrounds, including those underrepresented at present at the Trust, to apply for this role. As such we particularly welcome applications from people with disabilities, Black, Asian or Minority Ethnic backgrounds, LGBTQ+ and from different socio-economic and educational backgrounds. We are committed to being an inclusive and welcoming place to work and know that greater diversity will lead to even greater results for the young people we support.

We are committed to providing reasonable adjustments for disabled candidates throughout our recruitment process and during employment.

We also operate contextual recruitment at the Sutton Trust. Our application process gives you the option to include information about your background, such as whether you were eligible for free school meals, whether your parents went to university, or whether you attended a state school. For more examples and information on contextual recruitment, please see our website.

One of our fantastic clients is seeking a highly skilled and experienced Head of External Affairs to develop and implement a comprehensive external affairs strategy. This pivotal role will be instrumental in strengthening societies and changing lives, working closely with senior leadership to lead government relations across the UK and cultivate relationships with elected representatives, the Civil Service, and key partners within the voluntary, community, and social enterprise sectors.

The successful candidate will lead a team of public affairs, policy, and influencing professionals, contributing to the wider communications strategy. They will leverage an extensive network of stakeholders and a deep understanding of policy and public affairs to stay abreast of significant developments, ensuring the organisation remains proactive in its positioning and sensitive areas.

This role requires a leader who can inspire and develop a team of External Affairs professionals, devising and executing projects in a fast-paced environment while ensuring alignment with strategic goals. The External Affairs mandate is exceptionally diverse, spanning devolved governments across the UK and increasing regional devolution within England. Regular travel to attend meetings and spend time with colleagues across the UK will be required.

The Head of External Affairs will provide a professional, consistent, and expert service, supporting strategic activity across the organisation. They will oversee tailoring outputs to effectively reach key external affairs stakeholders and play a senior role in assessing areas of reputational risk.

Key responsibilities

• As a member of the communications leadership team, take ownership of, create, and implement a comprehensive external affairs strategy to deliver the organisation's missions and strategic objectives, including significant activity in the national portfolios, integrated and aligned to its communications strategy.

• Provide strategic oversight of government relations, public affairs, and strategic engagement across the UK, including relationships with sponsor bodies, working closely with the CEO Office and Portfolio Directors. Offer strategic guidance, sound judgement, and advice to senior leadership and other teams, driving a consistent organisational approach to relationship management.

• Take responsibility for strategic horizon scanning for external affairs activity across the mission areas, ensuring information and advice is shared directly with the CEO and senior colleagues, and opportunities for stakeholder engagement and influencing are maximised.

• Devise and lead a programme of external engagement with key policy, political, and mission-related stakeholders for the Chair, CEO, Board Members, and other senior leaders. This includes owning and coordinating key messages and briefings, attending meetings as appropriate, and ensuring actions are followed up.

• Oversee the design and delivery of engagement programmes that measurably increase engagement with key political and other audiences. Identify and manage risks, trends, or opportunities to protect and enhance the organisation's reputation and ensure successful influencing among key stakeholders.

• Plan and deliver a continuous review and evaluation of activities, including external benchmarking, measurement of engagement levels, and performance standards to ensure effective delivery of the External Affairs strategy across the four nations.

• Lead and develop a high-performing team, delegating work effectively, ensuring appropriate use of resource across the team, and providing and commissioning external suppliers and internal stakeholders to deliver high-quality plans.

Person Specifications

• Substantial experience leading government relations, public affairs, policy, and advocacy in a large, matrix organisation, ideally interacting with devolved administrations (national and mayoral).

• Experience in building and maintaining relationships with senior political and other stakeholders, fostering collaboration across diverse communities and perspectives.

• Experience of planning and executing strategic engagement across a range of high-profile audiences and activities, including responsibility for Chair/CEO/Board-level engagement.

• Experience of strategic planning and decision-making at a local, regional, and national level, including with peer organisations and local governments.

• Excellent interpersonal, networking, and communication skills, with the ability to engage diverse audiences with clarity and inclusivity.

• Experience of briefing and working with senior leaders in support of organisational and engagement objectives, often at short notice, including providing counsel in times of reputational risk and navigating complex organisational dynamics.

• Demonstrable leadership and project-management ability, with experience developing high-performing teams, resource management, and working in a matrix-management and collaborative environment.

• Experience commissioning agencies and third-party suppliers to work with internal stakeholders to deliver high-quality plans.

• Experience of continued professional, managerial, and personal development within the relevant discipline.

• If this role is based in Wales, or supports customers or colleagues in Wales, an understanding of Welsh language legislation and the Welsh Language Standards of the organisation is required.

What’s on Offer:

• Salary of £54,277-£60,000 outside London or £59,000-£66,500 inside London 

• Full time role 

• 12 month contract

• Immediate start 

How to Apply: To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button via our website.

The process: If your experience aligns with what we're looking for, a member of our team will be in contact to discuss the role with you in more detail before presenting your profile to the client. We will also ensure that all applicants receive an email to inform them of the outcome of their application.

To avoid any potential delays or your application being missed, please apply solely via the 'Apply Now' button.

Commitment to Diversity: The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.

View complete job description at the provided link

EMpower is a global philanthropic foundation that partners with organisations across 15 emerging market countries who are focused on solutions that integrate the voices and experiences of marginalised young people, especially girls, aged between 10–24 years. We provide grants and capacity building support to local organisations working to strengthen education and livelihoods of young people across Africa, Asia, Latin America and Turkey.

EMpower’s fundraising proposition is proven and highly differentiated – we invest in local partner organisations for 10 years; a long-term approach that dramatically improved outcomes whilst also demonstrating short term progress. Significantly, we have the unique advantage that our fundraising, administration and management costs are covered by our Board of Directors, which means that every penny donated goes to where it is needed most.

This proposition and our recent investment into fundraising means that our income has nearly doubled in the last 5 years. We have attracted new large-scale corporate donors on top of maintaining our traditional areas of relationship-based fundraising success, including HNWI from the finance sector. Yet we know we are still only scratching the surface of what’s possible. 

This new position is a response to the increasing focus on events as a key part of our fundraising and stewardship strategy. Our flagship Annual Dinner is our main fundraiser; last year we smashed our targets and raised over £2m. With this added post in our team we are confident that we can not only replicate but increase that growth. This role will take responsibility for all UK events, and resulting relationships with a small portfolio of major donors.   

When thinking about the profile of individuals who would be well suited to this role and who will help bring our events and donor stewardship in the UK to the next level, it is likely you will have consolidated events experience, a talent for building relationships and a proven track record in securing some funds, ideally through relationship-driven fundraising activity.

This is a pivotal role within our fundraising team, with shared responsibility for generating the engagement and income that drives EMpower’s strategy and vision—a future in which young people living at the margins have the opportunities, skills, and confidence to transform their lives and communities 

To read more about our work and the specifics of this role and team plus how to apply, please download the full appointment brief.

Closing date: 12 June 2025

Screening conversations: 13-17 June 2025

EMpower 1st Interviews: 25 June 2025

EMpower 2nd Interviews: W/c 30 June 2025

The Epilepsy Research Institute is seeking a dynamic and strategic Head of Fundraising to lead our income generation efforts and help drive our mission forward. This is a unique opportunity to play a pivotal role in securing sustainable funding to support world-leading epilepsy research.

With a proven track record in fundraising, you will develop and implement a comprehensive strategy across multiple revenue streams, including corporate partnerships, trusts and foundations and major donors. With a minimum of three years’ experience in a senior fundraising role and demonstrable success in securing significant funding, your ability to cultivate and manage donor relationships, craft compelling funding proposals, and oversee high-impact fundraising campaigns will be key to our success.

Our mission is to radically advance research into the causes, prevention and treatment of epilepsy and associated conditions.  If this is something that interests you, and you have the skill set we are looking for, we look forward to hearing from you.

Application is by way of a CV and covering letter which highlights why you are interested in the role and how your experience fits the needs of the Institute as set out in the job description.

Closing date: Wednesday 28 May 2025

Interview dates: Wednesday 11 June and Wednesday 18 June 2025

About us

Carers UK is the leading national charity supporting, advocating for and connecting unpaid carers across the UK. We exist to make life better for unpaid carers, however caring affects them. Despite being a relatively small charity, we regularly punch above our weight and we have achieved meaningful change and we have influenced almost every piece of legislation concerning carers over the past 60 years.

This is an exciting time to join Carers UK as we celebrate our 60th anniversary, an important milestone to look back on our achievements and to highlight what more needs to be done to ensure that carers are treated equally in all aspects of their lives and that no one has to care alone.

About the role

Our best practice employer forum, Employers for Carers (EfC), works as a department of Carers UK and helps businesses create carer-friendly workplaces. With the change in employment law, now is an exciting time for our forum to grow in size and influence, ultimately helping millions more carers.

We are seeking a new business Account Executive to help grow the membership of Employers for Carers at this exciting time. While this role sits within the Income Generation and Communication directorate, it is not a fundraising role but focuses on selling our Employers for Carers product as earned income. As such, the successful candidate will meet with leading organisations to improve their workplace practices, engaging with HR and D&I teams.

The closing date for applications is 5pm, Wednesday 28 May.

Please send in your application as soon as possible. We look forward to receiving your application.

Carers UK anonymises all applications prior to shortlisting.

Carers UK reserves the right to appoint at any stage, should an outstanding candidate emerge.

Carers UK are actively interviewing for this role as we receive applications.

We may carry out online and social media checks before a formal offer is made. 

Job Purpose: The Senior Programme Development Officer is responsible for identifying and securing funding and managing relationships with Peace Direct’s funders

Reporting to: Programme Development Manager

Location: The position will be based at Peace Direct’s office in London.

Peace Direct does not currently hold a sponsorship license and therefore if you do not have the right to work in the UK, we cannot accept your application.

The Role

Working within our International Partnerships, Programmes and Research (IPPR) team, the Senior Programme Development Officer will secure income for Peace Direct through research, development and management of relationships with new and existing funders. The post holder will proactively identify new funders, write proposals and reports and steward relationships to secure and maintain the funding necessary for Peace Direct to achieve its organisational goals. This includes programmatic, research, advocacy and strategic funding, working with restricted and unrestricted grants from institutional and trust and foundation funders ranging from £1,000 to £1m+. In collaboration with others, the post holder will also accompany advise and support local partners to diversify their funding.

The role is for someone with an enthusiasm for working with funders, with a strong track record of successfully securing grants from trusts, foundations and/or institutional donors. You will have strong writing skills, exceptional attention to detail and be capable of working effectively and efficiently to tight deadlines. A strong affinity with peacebuilding and an interest in challenging the way the international cooperation and peacebuilding sectors works would be beneficial, as would language skills in French, Spanish and/or Arabic.

This permanent position is based in our small, friendly Central London office, working alongside a highly committed and diverse team.

Who we are 

Peace Direct is an international charity with a vision for a just world, free from violent conflict. Working in partnership with local peacebuilders in some of the world’s most conflict-affected places, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace. More than that, we want to change the international system so that it better supports the role that local people and communities play in preventing violence and building and sustaining peace.

Still interested? Take a look at the job description to see full details about the role and whether it matches your skills, career goals and experience.

How to Apply

Please send your CV and a cover letter detailing relevant experience and why you are interested in the role via Charity Jobs.

Your covering letter should be no longer than two sides of A4. Please indicate in your cover letter, should you choose to, whether you are applying through the Disability Confident Scheme.

We also offer candidates the choice of submitting a video clip (i.e. a video cover letter) if this is preferable to a written cover letter. To ensure fairness we suggest you turn the camera off so that we only hear your voice. The video should be no more than 2 minutes in length. You should email it as a video link via WeTransfer or any other file sharing tool, to our recruitment inbox, the address of which you will find on the jobs page of our website as unfortunately the Charity Jobs website does not permit a url to be inserted here.

For the video cover letter, the following should guide your speaking points:

- Your name;

- The job you are applying for;

- Describe your overall skills and abilities (as they relate to the post being advertised);

- A brief description of your work experience (in relation to the post being advertised);

- What makes you qualified for the new position;

- Any additional details that help introduce yourself

You should choose either a written cover letter or a video cover letter, but we request that you please DO NOT submit both.

Closing deadline for CV and cover letter is 11:30pm on Sunday 15th June 2025.

Shortlisted candidates will be asked to complete a short supplementary information form.

Interviews will be held online between 23rd – 26th June 2025.

Peace Direct strives to be a diverse and inclusive employer, with equality of opportunities regardless of personal identity, and we are committed to improving our systems and ways of working to support this, including creating a Diversity, Equality and Inclusion (DEI) working group, DEI strategy and recruitment guidelines. We strongly encourage individuals from disadvantaged and underrepresented backgrounds to apply, including Black, Asian and Minority Ethnic (BAME), LGBTQ+, people with disabilities and people with mental health challenges.

We welcome people from all backgrounds and strongly advocate our DEI policy and commitment to maintain an inclusive workplace culture; we take pride in being inclusive, fair, equitable and transparent, so we welcome a conversation about any DEI concerns you may have. Please contact our HR Manager, Lesley Agbarakwe. What’s important isn’t your level of education or the opportunities which you have had; it’s about your passion and how you seize the opportunities ahead of you to use your skills and knowledge in this field of work.

Our values and commitment to safeguarding

All offers of employment will be subject to satisfactory references and appropriate screening checks, which includes criminal records (DBS) checks. Peace Direct also participates in the Inter Agency Misconduct Disclosure Scheme (MDS). In line with this Scheme, we will ask your consent to request information from previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation after having left previous employment.

By submitting an application, the job applicant confirms their understanding of these recruitment procedures.

Peace Direct is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom Peace Direct engages. Peace Direct expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.

The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.

Peace Direct is committed to preventing and protecting all people from harm in their interactions with us. We expect all those that act in our name to uphold our approach to doing no harm and to sign up to our Safeguarding policy and Code of Conduct.

As part of being a Disability Confident Committed employer, we welcome people with disabilities or health challenges to apply and those who meet our Essential requirements as laid out in the job specification will be guaranteed an interview for the job for which you are applying, through our Disability Confident scheme (formerly known as the Guaranteed Interview Scheme).