Customer service and programme assistant jobs in Hoxton, greater london

Are you an organised, people focused administrator who loves making things run smoothly? Do you enjoy supporting others, coordinating moving parts, and being at the heart of meaningful work? If so, this could be the next step for you. 

The Royal College of Radiologists (RCR) is looking for an enthusiastic Exams Engagement and Expansion Assistant to join our busy and welcoming Exams team. Exams are at the core of what we do, shaping the careers of clinical oncologists and radiologists across the world. This role puts you right at the centre of that mission. 

You’ll play a key part in supporting our expert examiners and helping us deliver high-quality, well-run examinations. As we expand our exams provision, you’ll also have the chance to get involved in new projects, improved processes, and exciting initiatives aimed at increasing global access to our qualifications. 

This is a fantastic opportunity for someone who enjoys variety, values relationship building, and wants to develop their skills in events, coordination, and stakeholder support. 

What You’ll Do 

• Be a friendly first point of contact for examiner applicants, supporting recruitment, inductions and training. 

• Coordinate key logistics — travel, accommodation, examiner dinners and meetings. 

• Support smooth-running committee meetings by scheduling, circulating papers and drafting action logs. 

• Handle candidate queries and assist with the delivery of Part B (2B) exams. 

• Maintain accurate examiner records and contribute to new examexpansion projects and initiatives. 

What You’ll Need 

• Strong organisational skills, great attention to detail and the ability to manage multiple tasks. 

• Confident and approachable communication skills, both written and verbal. 

• Good working knowledge of Microsoft Office (Outlook, Word, Excel, Teams). 

• A proactive, positive attitude and enthusiasm for learning new processes. 

• Experience in administration is essential; experience in exams, education or committee support is a bonus (but not required). 

If you think think this may be the opportunity for you, please see the candidate pack attached to this advert for more information on the role and instructions on how to apply.

Applications are being reviewed as they are received, so in order to avoid disappointment please submit your application as soon as possible.

Greenpeace is a movement of people who are passionate about defending the natural world from destruction. Their vision is a world where everyone has equal access to clean air, water, and energy; where the nature we love is protected, precious habitats are restored and communities are united by ambitious climate action.

This is a pivotal moment for the Key Relationships function as a newly formalised Events & Operations hub is established, with donor-facing events and the operational systems and processes that underpin high-value fundraising being brought together into a cohesive function. This integrated approach will ensure outstanding donor experiences alongside robust infrastructure to support pipeline management, forecasting, reporting and income growth.

We are looking for an exceptional Events & Operations Manager to lead this new hub, manage a team of two staff, and shape how events and operational infrastructure work together to support Major Donor, Trusts & Foundations, Legacy and Key Influencer programmes.

This role will suit a self-starter who is comfortable working with a high degree of autonomy and who takes genuine satisfaction in shaping a new role around the needs of the team. The postholder will be confident operating in ambiguity, able to take the lead in defining processes, and proactive in establishing clear, effective ways of working.

As Events & Operations Manager, you will:

• Lead the newly established Events & Operations hub within the Key Relationships team, managing and developing a team of two staff while actively delivering across both functions
• Plan, design and deliver high-quality donor-facing events, taking full ownership from briefing and creative concept through to meticulous execution and evaluation
• Deliver capital campaign ask events, donor networking events and supporter access moments for the key relationships team
• Work closely Team Heads to ensure events meet their objectives and are delivered to a high standard
• Work with Executive Directors to ensure they are well briefed when speaking at or attending events
• Lead on systems, infrastructure and compliance including CRM oversight, data integrity, GDPR, income reconciliation, forecasting, reporting and dashboarding in partnership with Finance and Data teams
• Oversee prospect research, pipeline management and performance tracking to ensure the operational backbone is in place for the Key Relationships team to be effective and drive income growth
• This is a hands-on leadership role that will actively deliver across events and operations while leading and developing others

Ideal skills and experience:

• Significant experience planning, delivering and evaluating high-quality donor or stakeholder events across in-person, hybrid and digital formats, with clear evidence of aligning events to cultivation and stewardship objectives
• Excellent project management skills, able to manage multiple complex workstreams simultaneously, meet deadlines, maintain high standards of detail and manage budgets effectively
• Demonstrable experience working in an operations or support role, with responsibility for coordinating systems, processes and infrastructure that underpin fundraising or relationship management activity
• Proven ability to design, improve and embed efficient, compliant systems and processes, including gift administration, data integrity, income reconciliation and structured pipeline management
• Strong experience using CRM databases or similar platforms, maintaining accurate data, overseeing data quality and confidently learning new systems and reporting tools
• Experience of leading and supporting others within a small team, contributing to a collaborative, inclusive and high-performing culture while remaining comfortable with hands-on delivery
• Clear evidence of working in a values-driven way, demonstrating commitment to collaboration, inclusion, continuous learning and role-modelling organisational values consistent with Greenpeace UK

Diversity and Inclusion

Greenpeace UK recognise the value in having a diverse workforce, as well as the importance of creating equal opportunities for all. Applications are welcomed and encouraged from people of all backgrounds.

Applications are particularly encouraged from people of colour, disabled people, and people who identify as working class now or in the past.

Candidates will be selected based on how well they meet the criteria for the role and all applicants will be treated fairly throughout the recruitment process. 

Anti-racism and inclusion commitments

Greenpeace UK wants its team to reflect the diversity of the communities it works alongside. It is committed to fairness, inclusion, and challenging discrimination and oppression in all its forms.

The environmental sector still has further to go when it comes to representation. Greenpeace UK has published ambitious race representation targets and, through its Anti Racism Plan, is working proactively to achieve stronger representation of people of colour, particularly within leadership positions.

As part of this commitment, a Guaranteed Interview Scheme (GIS) is being piloted. Greenpeace UK aims to offer an interview to everyone who opts into the scheme and meets the essential criteria. Guaranteed interview applications will be processed by QuarterFive and shared only with the Greenpeace UK recruiting manager and HR team.

If you identify as a person of colour and meet the essential criteria for the role, you can choose to opt in to the Guaranteed Interview Scheme.

Don’t meet every single requirement? Research shows that women and people of colour may hesitate to apply unless they meet every area of the person specification. If you’re excited about this role but don’t meet all the criteria, you are encouraged to apply.

Employee benefits include: 

• 25 days annual leave for full-time staff, with additional leave accrued according to length of service up to a maximum of 32 days
• Once a month, all Greenpeace staff take an organisational ‘breather’ day where the office closes with no expectations of output on these days
• Office closure normally occurs between Christmas and new year and staff are not required to use annual leave to cover this period
• Employer pension contribution of 8.5% of basic salary, provided employees contribute at least 3%
• Interest free season ticket loan, or a tax efficient bicycle loan
• Life assurance scheme (4 x annual salary)
• Employee Assistance Programme that includes access to free confidential advice with a qualified counsellor

Do you have demonstrable experience of new business development? Have you personally secured six figure partnerships in previous roles?
We're recruiting a New Partnerships Manager to be responsible for proactively identifying, prospecting, and cultivating leads in key sectors to secure new 5-6 figure, multi-year corporate partnerships with local and national businesses.

What does this role do?
As New Partnerships Manager, you'll:

• develop a prospect pipeline to raise a personal income target which contributes to an overall team target,
• support the Senior New Partnerships Manager in the identification and cultivation of new corporate partnerships, accessing a range of income streams and budget holders,
• support senior team members in attending meetings with potential corporate partners, including preparing relevant briefs in advance,
• prepare relevant and creative applications and proposals for pitches for potential corporate partners,
• work closely with the Corporate Partnerships Team to ensure the transition between new business and account management is seamless for both Dogs Trust and the new partner.

First stage interviews for this role are provisionally scheduled for 16th and 17th March 2026, and will take place on Teams. Please note, this role is based at our London office, with office attendance at least one day per week and sometimes at short notice.

Could this be you?
To be successful in this role you'll have demonstrable experience of new business development, ideally in a charity setting, with a track record of securing six-figure partnerships. You'll be organised, articulate and credible, with a real appreciation of different budget holders within companies who may be interested in supporting Dogs Trust, and an understanding of different types of corporate partnerships. In addition, you'll have demonstrable experience of senior stakeholder management and negotiation skills, and you'll have the ability to write clearly and concisely, and to tailor written style to the needs of different audiences.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
 
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

The Royal School of Needlework is the International Centre of Excellence for the Art of Hand Embroidery. Based at the historic Hampton Court Palace, we have been dedicated to preserving and innovating in the art of hand embroidery since 1872. Our thriving education programme offers courses for all levels, from beginners to degree level, and we teach onsite and online in locations across the UK, and internationally in America, Japan, and Australia. Our renowned Embroidery Studio creates bespoke embroidery for fashion, art, and royalty and offers expert conservation and restoration services for valuable and historical embroidered pieces.

The RSN is unique. No other single organisation covers the breadth of education and practice to promote the art and technique of hand embroidery or has our connections, collection, archive and heritage. Embroidery is an international language. Cultures and communities have used embroidery-based techniques to tell stories and record events for hundreds of years while the individual benefits of mindfulness and mental wellbeing are now increasingly being recognised today.

Overview of Role:
To provide operational and administrative support across the RSN’s educational programmes, including the Certificate and Diploma, Tutor Training Course, Short Courses, International Summer School and On Demand Courses.

Main Duties 

The main duties include, but are not limited to: 

General Administration 

• Manage the Education Email Inboxes, responding to queries and complaints as appropriate. 
• Monitor and order stock levels, ensuring supplies are available as needed. 
• Handle the packing and mailing of kits and materials, both nationally and internationally. 
• Support classroom setup for various courses, including Short Courses, Bespoke Classes, and events. 
• Assist in preparing beverages for students and visitors, maintaining cleanliness in the area. 
• Escort visitors and guests from reception, including tour groups, while representing the RSN brand confidently and enthusiastically. 
• Attend offsite events as required. 

Course-Related Administration 

• Support the Certificate and Diploma Programme Managers in the administration of the course. 
• Provide logistical support for educational tours and other departmental activities. 

Other Duties 

• Maintain a professional and efficient workflow within the Education team. 
• Provide comprehensive administrative assistance to the Director of Education and the Education Management Team, including scheduling, correspondence, and maintaining organised records to facilitate programme delivery.
• Undertake any additional activities required by your line manager within the scope of this role. 

You will not be expected to perform all the above duties, but we will expect you to be able to cover for colleagues where appropriate.

Person Specification 

Desirable 

• Interest in hand embroidery 
• Good customer service experience or potential (email/phone) 
• Proficiency in Microsoft Office packages
• Ability to work on own initiative and as part of a team 
• Logical thinking and attention to detail 
• Ability to multitask and work in a busy environment 
• Energetic and enthusiastic 
• Experience with CRM databases
• Experience in office administration 
• Familiarity with postal systems and packaging of goods 
• Experience with event planning and operations 

Working Conditions 

• The role requires frequent movement between RSN’s operational areas, including collecting items or escorting individuals from reception. 
• Some lifting and use of trolleys may be required, and occasional work outside regular office hours may be necessary. 
• Flexibility is essential, particularly when lifts are unavailable or in high demand. 

 This job description is subject to periodic review and may be updated to meet the evolving needs of the RSN. 

Based at our Head Office in Leatherhead, KT22 0BX

Status:       Permanent 

Salary:       Band 4, £26,945, per annum, dependent on experience, plus 5% Outer London Fringe Allowance

Hours:       Full-time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home. 

________________________________________________________________________________

About Us:

Combat Stress is the UK’s leading mental health charity for veterans. For over a century we’ve been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

This is a fantastic opportunity to join a successful Trusts and Foundations team. You will contribute to the Team’s ambitious goals and ultimately help the charity to deliver their vital mental health services. As Trusts and Foundations Assistant you will provide administrative support to the team, manage your own portfolio of trusts and foundations and help to identify new funding opportunities.  

You must be able to demonstrate excellent communication skills, both written and verbal, have an exceptional eye for detail and the ability to manage a varied workload. Whilst some charity experience would be beneficial, this role would be perfect for someone looking to develop a career in the charity sector. An affinity with the work of Combat Stress would be helpful in securing this role.

This role is subject to a DBS check.

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

•          27 days annual leave, with an increase to 30 days annual leave upon 5 years of continuous service, plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays. 

•       Competitive stakeholder pension scheme - contributions matched up to 11% of salary

•       Discount shopping vouchers

•       Access to the Employee Assistance Programme

•          Flexible working

•          Access to Blue Light Card scheme

•          Death in Service Scheme

________________________________________________________________________________

Closing date:       10 March 2026 

Interview date:       TBC 

Please note, we reserve the right to close this advert early, should we receive a sufficient amount of applicants

________________________________________________________________________________

Thank you for your interest in working for Combat Stress.

If your application is shortlisted, one of the team will contact you shortly after the closing date to let you know the next steps.

Please be aware that due to the high volume of applications we receive, we are unable to respond to all applicants. If you do not hear from the team within 3 weeks of the closing date, we will not be taking your application further on this occasion.

We will keep your details for up to 6 months after the vacancy has been successfully filed. Please feel free to contact us if you no longer wish us to hold your details.

Once again, thank you for your interest in working at Combat Stress.

The role

We are looking for a Weekend Assistant to join our Hornsey shop team. You will help the shop run smoothly, provide an excellent experience for customers and donors, and support our fundraising targets. This is a responsible role where you will take ownership of the shop on shift, help drive shop performance, and ensure income is maximised while delivering excellent customer service.

About the role

• Take responsibility for the safe opening and closing of the shop during your shifts (keyholder duties, with full training provided).
• Deliver friendly, inclusive, and professional customer service to everyone visiting or donating.
• Play an active role in maximising shop income and sales so the charity can continue delivering its services.
• Process donations: sort, quality-check, price, and merchandise stock to maximise sales.
• Maintain high standards of cleanliness, presentation, and visual merchandising on the shop floor.
• Operate the till, handle cash, and follow agreed procedures.
• Support and work alongside volunteers, helping them feel welcomed, valued, and confident.
• Help maintain a safe, welcoming, and inclusive environment in line with the charity’s policies and values.

About you

• Experience in retail, customer service, or a similar role (paid or voluntary).
• Confident, friendly, and customer-focused approach.
• Reliable and able to take responsibility when on duty.
• Organised, with good attention to detail.
• A team player, happy to support volunteers.
• Physically able to move and handle donations safely.

The role

We are seeking an Assistant Shop Manager for our busy Highgate charity shop. This hands-on retail role is ideal for someone who enjoys charity retail, thrives on initiative, is motivated to take on responsibility for shop performance, and is passionate about working with volunteers and supporting a meaningful cause.

About the role

• Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid.
• Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere.
• Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets.
• Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items.
• Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees.
• Take on supervisory and leadership responsibilities in the Shop Manager’s absence.
• Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems.
• Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies.
• Promote the charity’s mission in the local community and support local fundraising and promotional activities.

About you

• Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment.
• Experience supervising, supporting, or closely working with volunteers or staff.
• Experience of targets and understanding how shop income supports charitable services.
• Strong organisational skills and ability to prioritise in a busy environment.
• Confident communicator who can motivate and encourage others.
• Comfortable using basic IT (till systems, email, spreadsheets, Gift Aid platforms).
• Positive, proactive, and flexible, with a hands-on approach to shop work.
• Able to work on a Rota including weekends and occasional bank holidays.

Wandsworth Community Transport (WCT)
Contract length - Six months initially

• Based in Balham, London SW12 9PZ (on site).
• Part-time Hours: 20 per week (flexibility required).
• Salary: £30,000 + (pro-rata)
• Closing Date: 14th March 2026.

We are seeking a Passenger Services Administrator to work in our busy office, taking bookings, processing financial and membership data, organising schedules and promoting our services across Wandsworth.

You will work closely with our close knit-team of staff, drivers, volunteers, and community partners to ensure our services continue to thrive and adapt to the changing needs of the community.

This is a varied and rewarding role with a lot of potential to develop for the right candidate.

Job Description

Key areas of responsibility:

1.  Be the front of house first contact for telephone, in person and email enquiries.

2. Take minibus and passenger bookings for outings and shopping, using our bespoke CTX software.

3. Maintain operational records and statistics relating to all vehicle hirings and ensure that all mileage is accounted for.

4. Update financial records and prepare invoices using Sage Accounts, process petty cash and take money to the bank.

5. Organise the schedules for drivers and volunteers.

6. Produce newsletters and publicity materials.

7.  Participate in fundraising and publicity events. This may include evening and weekend work for which time off in lieu would be granted.

8. Attend and take part in staff meetings and evening Management Committee meetings, giving reports if required.

9. Any other duties commensurate with the grading of the post as directed by the Deputy Director, CEO or Management Committee.

10. Demonstrate a commitment to WCT’s Equal Opportunities and Diversity Policy.

About Wandsworth Community Transport

Wandsworth Community Transport (WCT) is a registered charity and a proud member of the Community Transport Association. We provide accessible and affordable transport services to community groups and individuals across the borough of Wandsworth. Our mission is to ensure that no one is excluded from community life due to lack of transport.

Key facts:
• Over 25 accessible minibuses serving the borough
• More than 2,000 community groups and individuals supported annually
• 35 staff members and a large team of volunteers
• Annual turnover of around £1 million
• Services include minibus hire, door-to-door services, Shopmobility, shopping shuttles, and outings for elderly and disabled residents

We also deliver essential driver and passenger assistant training programmes. Our volunteers play a crucial role in supporting elderly and disabled passengers, ensuring WCT is truly embedded in the heart of the community.

To Apply

Click on the link to request the full application pack

The Organisation

The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.

We also manage other important public spaces, including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other public spaces are among the most visited attractions in the UK, with tens of millions of visits every year.

We are now looking for an Operations Assistant to join us on a full-time, permanent basis, working up to 40 hours per week including at least one weekend day per week.

The Benefits

• Salary of £28,808 per annum
• 26 days' annual leave plus public holidays, increasing to 29 days after three years’ service (pro rata)
• Pension scheme (3% employee contribution; up to 10% employer contribution)
• Private medical insurance and healthcare cash plan
• Employee assistance programme and access to mental health first aiders
• Learning and development opportunities
• Cycle to work scheme

This is a fantastic opportunity for a customer-focused individual to join our thriving organisation.

You’ll enjoy a role that puts you right at the heart of vibrant, outdoor venues, building confidence, customer service expertise, and operational skills in a fast-paced, public-facing environment where no two days feel the same.

Just as you support our lovely customers, we will support you with a welcoming team culture, ongoing learning opportunities, and the encouragement to grow your confidence and capabilities in a role where you’re truly valued.

So, if you’re looking for a role where people, place, and purpose come together, apply now and start your journey with The Royal Parks today!

The Role

As our Operations Assistant, you will support a seamless customer journey at the Hyde Park and The Regents Park Tennis venues, from arrival through to departure.

Acting as a first point of contact, you’ll engage with customers across our facilities, responding to enquiries, encouraging repeat bookings, and escalating complaints when needed, while consistently delivering a high standard of customer service.

You’ll also help maintain safe, well-managed venues by promoting positive customer behaviour, managing expectations around court usage, and supporting the procedures that keep day-to-day operations running smoothly.

Additionally, you will:

• Provide information about the surrounding park environment
• Process bookings for all visitors
• Handle tenders in line with financial policies
• Support the preparation of areas for activities and events
• Attend team briefings
• Follow safeguarding guidelines for children and adults at risk

About You

To be considered as an Operations Assistant, you will need:

• Excellent customer service skills and the ability to manage customers and resources to achieve smooth operations and a great customer experience
• Computer literacy, with the ability to use a variety of systems and MS Outlook, Word and basic Excel
• Excellent communication skills, along with the ability to effectively communicate with a range of audiences
• Organisation skills, with the ability to prioritise tasks simultaneously and perform effectively under pressure

We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.

Other organisations may call this role Customer Service Assistant, Leisure Assistant, Sports Facilities Assistant, Visitor Services Assistant, or Front of House Assistant.

The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be.

So, if you want to apply for the role of Operations Assistant, please apply via the button shown.

About the Role

We are looking for an exceptional Executive Assistant and Business Coordinator to provide high-level administrative, organisational and governance support to the Director of Membership, Media and Development (MMD) and the wider directorate.

This is a varied and impactful role at the heart of a busy, member‑focused organisation. You will work closely with senior leaders, board members, committees, and cross‑functional teams to support the delivery of key strategic objectives.

Key responsibilities include, but are not limited to:

• Serving as Secretary for the MMD Board; including the relevant Committees and Working Groups; primarily the Nominations Committee, Heritage and Archives Committee, Events and Professional Development Committee and other committees and short life working parties as directed and agreed by the Director
• Managing the Director’s correspondence, diary and appointments, and providing administrative support, such as drafting documents and presentations
• Acting as the main administrative contact (both internally and externally) for the directorate, dealing diplomatically with all enquiries and liaising with other members of the College to ensure good communications
• End to end management of the process for College Awards, from nominations to presentations
• Supporting heritage and archives projects, including ensuring the relevant pages on the College website are kept up to date
• Supporting the directorate’s contribution to the College’s Annual General Meeting (AGM), working with the Governance Team

About You

You will bring proven experience as an Executive Assistant or Business Coordinator, with strong capability in supporting senior leaders and committees. You will have excellent organisational and communication skills, the ability to manage competing priorities under pressure, and a high level of attention to detail with strong written skills. 

You will be confident working both independently and collaboratively, with experience drafting formal correspondence and minutes. An understanding of GDPR, confidentiality and EDI principles is essential, along with strong MS Office skills across Word, Excel, PowerPoint and SharePoint. Experience within a membership body or medical education environment is desirable, and you will be educated to degree level or have equivalent relevant experience.

The Package

This is a full-time, permanent position with a competitive employee benefits package, which includes (but is not limited to):

• 26 days of annual leave, plus bank holiday
• 1 additional paid day of leave for the purpose of celebrating your birthday
• Healthcare support through Benenden Health
• Up to 12% pension contribution
• Hybrid and flexible working
• Wellbeing hour once a week
• Cycle to work and employee discounts schemes
• Training and development opportunities
• Access to Mental Health First Aiders and Employee Assistance Programmes

About the College

The Royal College of Anaesthetists is the professional body responsible for the specialty throughout the UK. We are the third largest medical royal college in the UK by membership. With a combined membership of more than 24,000 Fellows and Members, we ensure the quality of patient care by safeguarding standards in the three specialties of anaesthesia, intensive care and pain medicine.

At RCoA Equality, Diversity and Inclusion I is a core part of our culture, so it is important to us that this is reflected in everything that we do. We welcome all individuals irrespective of age, race, sex, gender identity or expression, sexual orientation, ethnicity, religion or belief, disability, marital or civil partnership status, or parental and caring responsibilities to ensure we actively embrace an inclusive and representative culture that encourages, supports and celebrates our differences.

Unfortunately, due to the volume of applications, we are unable to provide detailed feedback to candidates on their application. Only short-listed applicants will be contacted after the closing date.

Applicants must reside and have the right to work in the UK. No agencies please.

Reports to: Assistant Director of Finance & Operations

Line Manages: Delivery Operations Manager

Salary: £52,692

Location: Central London, Hybrid

Contract: 2-year fixed term

Closing date for applications: 12pm, Tuesday 17th March 2026

Interview dates: Week commencing 30th March 2026

About the Youth Endowment Fund

We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.

In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference.

One of the most important things we do is ensure that our funding and commissioning processes run smoothly and deliver maximum impact. We manage significant grants and complex commissioning arrangements that support projects designed to make a lasting difference. To do this well, we need robust systems, clear governance and strong relationships with partners. This role is critical to making that happen. As our Senior Grants & Commissioning Manager, you’ll lead on optimising our grant management system Salesforce, oversee risk and compliance and drive improvements in commissioning and procurement across the organisation. You’ll be the go-to person for contracts, grant agreements, policy guidance and Salesforce, ensuring data integrity and enabling confident decision-making. By keeping everything organised and efficient, you will be helping us achieve our strategic goals and deliver on our mission.

Key Responsibilities

Your role would be to ensure our funding and commissioning processes run efficiently, compliantly and strategically. You’ll lead improvements in systems, governance and risk management, act as the organisation’s Salesforce and grant management expert, and provide strong leadership to the team which will enable confident decisions and maximising impact. A detailed list of your key responsibilities on how you’ll do this is given below:

• Grant management and system optimisation:
• Manage the organisation’s grant management system (Salesforce), ensuring functionality, accuracy and integrity of data.
• Configure and update forms, fields and workflows to support new applications and evolving business needs.
• Develop and deliver custom reports and dashboard for internal teams to enable effective monitoring and decision-making.
• Act as the primary liaison for system enhancements, ensuring continuous improvement, and day-to-day troubleshooting.
• Commissioning and procurement:
• Support the Assistant Director of Finance and Operations in delivering improvements to commissioning and procurement processes across the Programmes, Evaluation, Change and Evidence directorates.
• Ensure commissioning activities align with organisational priorities and compliance requirements.
• When required, provide support and additional resource to the Delivery Operations Manager on the execution of agreements for all teams.
• Risk management and compliance:
• Lead on negotiating terms and conditions with grantees, evaluators and researchers, escalating complex issues where necessary.
• Conduct due diligence for funded projects, ensuring compliance with organisational standards and risk mitigation.
• Maintain and control master versions of all templates, including Grant Agreements and Variations, ensuring accuracy and consistency.
• Governance and policy development:
• Develop, maintain and disseminate non-HR policies and guidance documents related to commissioning and procurement.
• Ensure governance frameworks are robust, up-to-date and embedded across the organisation.
• Training and capacity building:
• Design and deliver training sessions to build staff competency in policies, guidance and system procedures.
• Act as the organisational expert on Salesforce and grant management processes, providing ongoing support and advice.
• Leadership and team management:
• Provide direct line management, mentorship and professional development for the Delivery Operations Manager. When required during periods of peak activity, provide support and resource for their responsibilities.
• Ensure effective delegation, clear escalation routes and a culture of high team performance

Please visit our website for the full 'About You' information.

While it’s not a criterion, we’re especially interested to hear from applicants who have lived experience of youth violence.

It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.

Hybrid Working Details

The office is based in Central London. Those living in and around the 32 London Boroughs are expected to be in the office for a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.

As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

To Apply

To apply, please send a CV, your answers to the two questions below and complete the monitoring form by clicking on "Apply for this" button by 12pm on Tuesday 17th March 2026.

When applying for this role, please ensure that your cover letter can answer, within a maximum of 400 words per answer, the following questions below:

1. Please provide an example of a complex operational process you’ve developed from scratch and implemented independently. What did you do, what impact did it have, and what did you learn?

2. Please describe your experience working with CRM or database systems and provide an example of when you’ve implemented a change to how that system is designed.

You’ll be required to provide proof of your eligibility to work in the UK. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at the interview stage.

Interviews will take place in the week commencing 30th March 2026, we foresee this being a one stage process.

Benefits Include

• £1,000 professional development budget annually

• 28 days holiday plus Bank Holidays

• Four half days for volunteering activities

• Employee Assistance Programme – 24hr phone line for free confidential support • Volunteering days - 4 half days per year

• Death in service - 4 times annual salary

• Flexible hours. Core office hours 10am – 4pm

• Financial support including travel and hardship loans

• Employer contributed pension of 5%

Personal Data

Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.

About the Role

This is an exciting opportunity to lead and develop the membership offer at the Horniman Museum and Gardens, overseeing a popular and growing scheme that plays a vital role in supporting our work. As Membership Manager, you will manage the day-to-day running of the membership programme while helping to shape its future direction, ensuring it continues to engage, inspire and retain a loyal community of supporters.

Sitting within the Communications and Income Generation Directorate and reporting to the Head of Fundraising, you will oversee membership operations, data and income processes, and deliver an engaging programme of events and communications for members. You’ll also line manage a Membership and Fundraising Assistant and work collaboratively across teams including Visitor Experience, Retail & Admissions, Digital and Finance.

This role would suit someone who enjoys combining data, finance and systems management with creativity and relationship-building, someone motivated by growing income, improving processes and delivering excellent experiences for our members.

Key Responsibilities

• Lead the effective management and development of the membership scheme, ensuring income and retention targets are met
• Oversee membership data, CRM processes and reporting, ensuring accuracy, compliance and continuous improvement
• Manage Direct Debit and Gift Aid processes in partnership with Finance, maintaining robust and compliant financial procedures
• Plan and deliver an engaging programme of member events, communications and recruitment campaigns to grow and retain support
• Line manage the Membership and Fundraising Assistant, providing clear direction, support and development
• Build strong working relationships across the organisation and with members, stakeholders and supporters to champion the value of membership

About You

You are organised, detail-focused and confident working with data and financial processes, but you’re equally comfortable building relationships and delivering engaging communications. In this role, you’ll bring experience from a membership or fundraising background, and enjoy taking ownership of systems and processes, identifying improvements and implementing them effectively. You’ll be confident using CRM databases and managing income streams such as Direct Debits and Gift Aid, ensuring accuracy and compliance at all times. You thrive in a collaborative setting, working across departments and developing positive relationships with our members and other colleagues. You’re proactive, solutions-focused and able to balance competing priorities while maintaining a high standard of work. Most importantly, you’ll be motivated by the impact that membership makes for the Museum and enthusiastic about contributing to the organisation’s mission and future growth.

Key Qualities, Skills, and Experience

• Experience working within a membership or fundraising function, ideally within an arts, culture or heritage context
• Strong experience of working with relational databases and CRM systems, with the ability to analyse data and produce meaningful reports
• Knowledge of Direct Debit processing and Gift Aid, with a clear understanding of handling financial and personal data securely and compliantly
• Excellent written and verbal communication skills, including experience producing newsletters or member communications
• Strong administrative skills, high levels of accuracy and confidence working with numerical data
• Ability to manage and prioritise a varied workload, meet deadlines and work collaboratively across teams
• Experience of managing colleagues, and an ability to provide clear guidance and training where required.
• A genuine interest in the organisation’s mission, alongside a commitment to equality, diversity and continuous professional development

Salary: £36,598 per annum (pro rata to £29,278 per annum)

Hours of work: Part Time, 28 hours per week

The closing date for completed applications is 10am on 11th March 2026.  Interviews will be held on 19th and 20th March 2026. 

Administrative and IT Assistant

We are looking for an Administrative and IT Assistant to join the team!

Our client is an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and meet human needs in his name without discrimination.

Position: Administrative and IT Assistant

Location: London (office-based with a chance to have a flexible working day only after probation)

Hours: Full-time, 35 hours per week

Salary: £31 051.39 pa plus travel to work allowance up to £3,800 pa

Contract: Permanent

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount.

Closing Date: Monday 16 March 2026

Interviews held: Friday 20 March 2026 onsite in Sunbury-on-Thames, TW16 5PL

About the Role

In brief, this role involves:

Being the first point of contact for any IT related issues at Sunbury Court, in terms of reported issues from Presenters, Delegates, Customers or Staff. Assist personnel and delegates with Microsoft 365 request including the desktop suite and maintain the delegate devices held at ICO.

The role will also assist in ICO program tasks and provide any further administrative support required.

About You

The successful candidate will have:

• A level or equivalent within an IT Discipline (A degree in computer science or equivalent).
• A broad technical knowledge of IT, PC’s/peripherals, and their architecture
• Good software and hardware troubleshooting skills
• Good knowledge Microsoft office Suites and core application suites
• Excellent communication and interpersonal skills
• Good customer facing skills.
• Good organisational skills, able to take a methodical approach to service issues.
• Ability to work under pressure to meet SLA's and remain calm in stressful situations.
• Ability to support mobile devices (Android & IOS)
• Strong administrative skills including use of Microsoft 365 suite.
• Empathy with the aims and ethos of the charity.

Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation.

If you feel you have the necessary experience and would like to join the team, apply today!

Other roles you may have experience of could include Admin, Administrator, Administration, IT Admin, IT Administration.

About our team:

Fun runs, sky diving, fetes, sponsorship, donations, supporter relationships…we fundraising folk love to prove the difference we make. 

We’re small enough to be a close-knit team where you can see the difference your projects make to the care we give every day, yet big and ambitious enough for you to grow and explore new fundraising events and techniques, as well as support you with training, opportunities and fantastic wellness benefits.

About the role:

We’re on the lookout for a passionate and personable experienced fundraiser to become a valued part of our close-knit team.

Reporting to the Community, Corporate and Events Lead, this role supports our ambition to generate income through community fundraising, corporate partnerships, and a wide range of events. You will proactively manage projects and build strong relationships with individuals, businesses and community groups, while also line-managing two enthusiastic team members.

Alongside maximising opportunities with our existing supporters, you will play a key role in developing and nurturing new ideas, partnerships and activities. Your work will help to grow this vital income stream and ensure we continue to connect meaningfully with the communities and organisations that champion Princess Alice Hospice.

This is primarily an office‑based role due to the team‑management and supervisory responsibilities. We expect most work to be carried out on-site to support new team members and ensure effective collaboration. However, once established in the role, there may be scope to work from home up to two days per week, depending on performance, team needs, and operational requirements.

About you:

For you the supporter is key, whether they’re a running in a marathon, holding a tea party, or a corporate partnership taking part in an international sponsored bike ride.

You’ll be enthusiastic, highly organised, and able to multitask effectively. With strong verbal and written communication skills, you’ll also have some experience in charity fundraising, particularly community fundraising—whether voluntary or paid. Strong in administrative tasks, you’ll be confident in managing multiple responsibilities while maintaining attention to detail. Above all, you’ll be passionate about community fundraising and building meaningful connections to support a great cause. 

If you love building relationships, inspiring generosity, and making a real impact, we’d love to meet you!

As well as our competitive salary package and the opportunity of joining an organisation where you will be able to make a difference, we offer a range of great benefits, which include:

• 27 days’ annual leave, plus recognised public holidays – rising to 29 days after 5 years’ service and 33 days after 10 years’ service (pro rata for part time)
• Training support and development opportunities
• Free onsite parking
• Subsidised meals at onsite canteen
• Employee Assistance Programme – promoting staff wellbeing
• Access to Blue Light Card discount
• Access to Pension Scheme
• In – house laundry of uniforms, plus excellent changing facilities (with showers)
• Wellbeing - We provide a programme of activities, opportunities and guidance to inspire and support our employees to live a healthy life, at home and at work

Join us in creating meaningful change while working alongside a supportive and dedicated group of like-minded individuals who truly care about the cause.

Let’s make a difference together.

About Us:Princess Alice Hospice is a charity supporting people in life, death and grief. We’re dedicated to working closely with individuals, communities and organisations in the London Boroughs of Kingston and Richmond and large parts of Surrey, to ensure more people receive the support they need.