Customer service and programme assistant jobs in hoxton, greater london

About MSI

MSI Reproductive Choices is one of the world’s leading providers of sexual and reproductive healthcare. We believe that everyone should have the right to choose. From contraception to safe abortion and life-saving post-abortion care, we are committed to delivering compassionate, affordable, high-quality services for all.

Today, our organisation has almost 9,000 team members working in 36 countries across the world. Our success lies in the fact that MSI teams are locally led, entrepreneurial and results-driven, and are passionate about delivering high quality, client-centred care in their own communities. As a social business, we focus on sustainable delivery, efficiency, and funding models that are built to last, so that the women and girls we serve today will have a choice in the future too.

We know that access to reproductive choice is life changing. For some, it can mean the ability to complete an education or start a career. For others, it means being able to look after the family they already have. For everyone, it means the freedom to decide their own future, creating a fairer, more equal world.

About the Role

As a receptionist, you will be the first point of contact for MSI staff, visitors, and contractors. Duties include offering administrative support across the organization, welcoming and greeting guests who visit the business.

You will also coordinate front-desk activities, including distributing correspondence, Mail, deliveries and redirecting phone calls. To be successful in this role, you should have a pleasant personality, as this is also a customer service role. The role also requires that you should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and being able to manage demands are timely essential for this position.

About You

For us, it’s vital that every MSI team member believes in and is committed to our organisational mission, vision and values.

This means that we will only accept applications from candidates who are unequivocally pro-choice.

Our values act as guiding principles, providing us with a clear direction. They set the tone for how we approach our work, interact with others and align ourselves as ‘One MSI’. It’s important that our team members truly resonate with our values and demonstrate them consistently, in all that they do.

We recruit talented, dynamic individuals with diverse backgrounds who share our mission and are focused on delivering measurable results. As an equal opportunity employer, we are committed to fostering an inclusive workplace where everyone can participate and contribute meaningfully. We value open-mindedness, curiosity, resilience, and a solutions-oriented mindset, alongside a commitment to promoting equality and safeguarding the welfare of both team members and clients.

We seek exceptional communicators who are self-motivated, solutions-driven, and aligned with MSI’s mission and entrepreneurial mindset. You should be dedicated to driving social change in an environment focused on sustainable impact, both locally and globally, and comfortable working with diverse teams in an ambiguous setting.

To perform this role, you’ll need the following skills:

• Proven work experience as a Receptionist, Front Office Representative, or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills  
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree: additional certification in Office Management is a plus

Key responsibilities:

• Telephone Calls: answer the main phone, transfer calls, and take messages in a professional succinct manner using tact and discretion as required
• Visitors: welcome visitors to the building and ensure they are signed in and inform the team member their visitor has arrived
• Deliveries: on arrival of deliveries, contract the team member and ensure the stock is taken to the appropriate location
• Mail: sort post into relevant pigeonholes and distribute to teams in a timely manner. Inform team members of ‘signed for’ or urgent mail. Collect and prepare outgoing letters and parcels for Royal Mail, DHL, or other courier services collection.
• Meetings: approve room bookings on the intranet, arrange for projectors, refreshments, and lunch as and when required.
• Order office supplies: stationary, leaflets and other publications as and when required
• Typing: including routine correspondence, listings, and reports (using Word, Excel & PowerPoint)
• General office duties: faxing, filing, photocopying, and franking mail
• Provide occasional administrative support to other MSI teams
• Cover holiday and sickness: ensuring the front desk is always covered
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g.,pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Keep updated records of office expenses and costs
• Maintain health and safety standards in the office and report repairs and issues
• Monitoring storage needs and office management requirements
• Liaising with contractors to ensure that works have been carried out ( cleaning, waste collection) etc

Formal education/qualification

• No formal educational requirement, qualification through experience is sufficient for the role OR Detail formal education requirements.

Please contact us for the full JD.

Location: London, UK, 5 days per week in the office.

Full-time: 35 hours a week, Monday to Friday.

Contract type: Permanent.

Salary: £22,932 – £26,915 per annum for UK based candidates. Discretionary bonus + benefits. 

Salary band: BG 3

Closing date: 4th December 2025 (midnight GMT). Interviews may take place before this date for exceptional candidates.

For internal employees applying from an MSI country programme, the role will be positioned within the existing salary structure of the country. Local terms and conditions of the country will apply. 

About the role

The HR Assistant is a generalist role working across recruitment, learning & development, payroll, ER casework, employee engagement and project work. You will support the HR team to deliver an effective, compliant and customer focused people service. You will have strong administrative experience with excellent attention to detail, and experience supporting recruitment processes and procedures. The ability to work with confidentiality and discretion is essention.

As part of your development we will support you in achieving CIPD Level 3 or 5 including paid time off for study leave. 

About Alexandra Palace

Affectionately known as 'The People's Palace', Ally Pally is one of London's most iconic destinations. For over 150 years it has stood as a beacon of creativity and culture- home to world-first innovations, unforgettable entertainment and open access to green space across 196 acres of parkland in North London.

In return for your hard work we of offer:

• Generous annual leave - 28 days including 4 Christmas closure days + bank holidays
• Opportunity to apply for free event tickets
• Summer and Winter social parties
• Discounts across our on-site catering units
• Access to free and confidential Employee Assistance Programme + more

Key duties and responsibilities

1. Coordinate end to end recruitment leading  the process from advert through to formal offer stage
2. Assist with monthly payroll processing 
3. Support managers with staff induction programme and appraisal process
4. Assist with the organisation and delivery of learning and development programmes and training opportunities
5. Provide admin support with ER casework
6. Promote staff engagement by communicating staff updates, social opportunities, and ad hoc announcements
7. Support with project work 
8. Develop knowledge of HR systems to help trouble shoot coomon queries from staff

This is not an exhaustive list, please see the JOB PACK for further details

Essential

• CIPD level 3 Foundation certificate or equivalent work experience
• Administrative experience preferably gained within a HR team
• Experience supporting recruitment processes and procedures
• Interest in general HR function
• Customer focused
• Highly organised with the ability to work to deadlines
• Ability to work with confidentiality and discretion

About us

With a 110-year history, we are proud to be able to say that the WI continues to be the largest and most influential UK-based women’s organisation, with over 170,000 members. Our campaigns push for change on the issues that matter to women and their communities, from equal pay to climate change, mental health and violence against women. The WI has brought about real change, and this record of action shows that we are as relevant today as we were in 1915.

The National Federation of Women’s Institutes (the NFWI) is responsible for running the organisation and provides support and advice to members at both regional and local levels.

About the role

This is an exciting role with responsibility for both IT and Digital. You will actively implement new tools and platforms, oversee data protection compliance and cyber security, whilst developing effective policies and guidelines spanning our IT infrastructure. You will also take ownership of our digital strategy across all channels, driving service delivery and managing significant relationships, contracts and budgets. We will look to you to  lead digital transformation and champion innovation, whilst delivering workshops and training sessions to diverse colleagues. In short, you will be the catalyst that gets the most from our online presence, our technology and our vendors and partners, ensuring best practice and value in everything you do.

Hours: 35 hours per week.

Location: Hybrid working, with one day per week at our London office.

About you

Highly experienced as an IT thought leader and manager with technical experience, you will combine a strategic mindset with a truly hands-on approach. Developing  strategy, as well as leading and managing IT and digital change projects should be second nature to you.  Similarly, you will be experienced in mentoring teams and controlling websites, CMS platforms and integrated digital systems. A degree in Computer Science or a related discipline would be beneficial, alongside knowledge of data protection legislation, digital accessibility and inclusion, Squiz DXP, Azure, Intune and AWS. However your ability to communicate effectively with non-technical colleagues is just as important. Above all, you will bring everything it takes to get the most out of people, systems and budgets, with real passion for cutting-edge technology and the drive and determination to make things happen. 

How to apply

For further information about this Head of IT and Digital Services role, please download the recruitment pack which includes the job description and person specification.

To apply, please visit our website and submit your current CV with a covering letter clearly explaining why you would be suitable for the role.

Closing date: 30 November 2025.

Interview date: First and second-round interviews to be held w/c 8 December 2025.

No other media or agencies, please.

The WI is proud to be an equal opportunities employer and values diversity. Reg. Charity No. 803793.

AtaLoss is seeking an organised, proactive and mission-driven Executive Assistant for our Church Engagement department to support the continued growth of The Bereavement Journey® and our work equipping churches to become Bereavement Friendly. This full-time role provides essential administrative, digital, coordination, resourcing and delivery support, for webinars, events, resources, websites and church engagement activities, helping to expand our reach and impact across denominations in the UK.

Working closely with the Head of The Bereavement Journey® and Church Engagement, you will manage administrative processes, source and assess suitable Bereavement Friendly Church material and resources, update website content, support online programme delivery, coordinate communications, resource practitioners and monitor engagement data. This role is ideal for someone who enjoys varied work, can balance detail with initiative, communicates sensitively and effectively, and thrives in a purpose-driven Christian environment. As AtaLoss continues to grow nationally, this role offers the opportunity to contribute to meaningful change and strengthen bereavement support within churches and communities.

This is an exciting role in a unique organisation.  Our vision is to provide an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.  We aim to build a vibrant and empowered student community with real influence in UCL and beyond, that enables students to enjoy their time at university; pursue their interests and passions; see the world in new ways; and develop the skills and experience to change the world for the better.

We are a registered charity employing over 100 career staff and 300 student staff, delivering a wide range of services and representative functions for UCL students. We have the widest portfolio of services of any student organisation in the country, managing UCL’s extracurricular programmes for sport, music, drama, dance, media, volunteering, academic societies and intercultural engagement; providing a wide range of fantastic social spaces; leading on student democracy and representation across UCL; and offering excellent student support services.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s groundbreaking new Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work. We will consider applications to work on a flexible and job share basis wherever possible.

This is a 0.4 FTE  (14.6 hours per week) and permanent role. This role is based at our Bloomsbury campus.

We are looking for a Group Exercise Assistant to support the Fitness Centre Manager by liaising with class instructors, sourcing cover, processing invoices and maintaining up to date information on the website and app. The post holder will be expected to visit TeamUCL Gym sites at Bloomsbury and East to quality check class provision, gather customer feedback and engage with instructors.

JFF Administrator/Executive Assistant

Job Title: Administrator/Executive Assistant

Responsible to: Director of Programmes and Innovation

Contract: 12 month Fixed Term contract

Hours: 4-5 days/28-35 hours per week 

Location: Home based, in the London with regular travel in the Greater London area (approx. twice weekly) and occasional National travel

Salary: £30,000 FTE (£24,000 pro rata)

Leave: 22 days + bank holidays, pro rata. 

The Role:

To provide high-quality administrative, coordination, and communication support across the charity. This role ensures smooth day-to-day operations, supports the Director and fundraising team, and contributes to the effective delivery of projects, workshops, and events. The postholder will play a key role in strengthening systems, improving efficiency, and supporting the charity’s mission to build children’s financial confidence.

Main Duties

Executive and Administrative Support

• Manage the Director’s diary, meetings, and correspondence.
• Prepare and format documents, reports, and presentations.
• Coordinate travel, logistics, and meeting arrangements.
• Maintain accurate and well-organised filing systems.
• Support refinement of administrative processes to improve efficiency.

Governance and Board Support

• Collate and coordinate board papers and meeting packs.
• Prepare and circulate trustee newsletters and updates.
• Maintain trustee and senior stakeholder contact lists.

Fundraising and Data Administration

• Process and acknowledge donations, ensuring accurate records on the CRM.
• Support fundraising communications and donor stewardship.
• Assist with fundraising research and preparation of proposals or reports.
• Provide administrative support for fundraising campaigns and events.

Workshops and School Liaison

• Liaise with schools to coordinate logistics and materials for workshops.
• Prepare and send workshop resources and packs.
• Support event delivery, including assisting on the day

Events and Community Engagement

• Coordinate logistics for internal and external events, including venue booking, catering, and invitations.
• Help at events to ensure smooth delivery and a positive experience for participants.
• Liaise with suppliers and partners as needed.

Communications and Design

• Format and design materials in PowerPoint and Canva.
• Support production of newsletters, social media content, and reports.
• Maintain brand consistency across all outputs.

Systems and Office Support

• Maintain shared calendars, contact lists, and databases.
• Handle general office administration and supplier coordination.
• Identify ways to improve systems and working practices.

How to apply:

To apply, please email an up-to-date CV and covering letter (only CV’s accompanied with a covering letter will be considered for shortlisting) outlining your relevant skills and experience, relating to the listed responsibilities and person specification.

Closing date: 5pm Wednesday 3 December 2025. Interviews will take place online throughout the shortlisting process.

Join Our Team!

This is a great role for someone looking to join the charity sector. You will work as part of our Supporter Care team to provide excellent customer care, and engage, involve and inspire all supporters of Crohn’s & Colitis UK through building excellent relationships via a variety of communication channels.

About Us

We're the UK's leading charity for Crohn's Disease and Ulcerative Colitis.

A diagnosis of Crohn’s or Colitis is life-changing. Over 500,000 people in the UK are living with a lifelong disease many people have never heard of, and for which there is no known cure.

Crohn’s & Colitis UK funds research, provides award winning information and support and raises vital awareness by increasing the public’s understanding of the conditions, and what it means to live with debilitating symptoms. But we need to do more. We need to be a louder voice in the marketplace. Our ambitious plans for 2026 will help to make a real difference to every supporter’s journey with us. If this excites you - join us!

Role Overview

The Supporter Care Team are looking to hire two Supporter Care Assistant posts who’ll provide excellent customer care; engaging, involving and inspiring all supporters of Crohn’s and Colitis UK through building excellent relationships via a variety of communication channels. The role will involve dealing with donations, ensuring that our records are kept updated on our database, running reports, and undertaking general admin duties.

About You

You’ll have experience of working in a similar role, providing a high standard of customer care in a fast-paced environment, handling supporter queries and providing information in a concise and comprehensive manner. You'll need strong written and verbal communication skills to write engaging and inspiring content and messaging, you'll also be skilled at listening and responding to queries appropriately and be comfortable and effective at managing challenging situations.

You will have the ability to manage a busy workload and deadlines whilst taking ownership of problems to find a solution where possible, escalating to a manager where required. 

Experience of Microsoft office is essential, as well as excellent administration skills and high levels of accuracy and attention to detail.

Please see our Recruitment Pack for details of our full Job Description and Person Specification.

Our Location

We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role, there is plenty of scope for working from home,  although you will need to be in the office for two days a week minimum. There will also be other times when you’ll need to be in the office for fulfilment tasks or to attend meetings such as our ‘All Staff Together’ days four times a year and you will also be required to attend fundraising events.

Benefits

• 25 days’ annual leave plus bank holidays, increasing one day per year up to 30 days
• Salary Sacrifice Pension scheme
• Flexible working options
• Enhanced maternity, adoption and paternity pay
• 24/7 Employee Assistance Programme
• Wellbeing programme
• Interest free loan for season tickets
• Cycle to work scheme
• Free parking and secure bike locks
• Training and development financial support and/or study leave
• Performance review and development scheme

Head of External Engagement

Clergy Support Trust is an organisation which “punches above its weight”, in terms both of the help provided to hardworking clergy households, and the influence we seek to have on Church culture. We are looking for an experienced communications professional, able to lead a broad function encompassing all aspects of our external engagement: media engagement, strategic communications, events and fundraising, so we are looking for someone with strong experience across these areas.

As member of the Senior Leadership Team, the Head of External Engagement will be joining the leading Anglican wellbeing charity, supporting thousands of households each year, as we embark on a new strategic period (2026-30) and at a pivotal point in our mission.

Key responsibilities include:

• To lead, manage and report on the work of the External Engagement team.

• To design and deliver communications relating to the charity’s 2026-28 Strategy, ensuring appropriate, informative content for colleagues, applicants, supporters, partners and stakeholders.

• To oversee delivery of our first ever Fundraising Strategy.

• To be the charity’s principal Press Officer, and to support the Chief Executive

• as the charity’s principal spokesperson.

• To oversee the charity’s growing programme of events.

If you have significant experience in a comparable role, with exceptional writing skills and an excellent understanding of strategic communications together with previous team and budget management experience, we would love to hear from you!

Role Description

The Funding and Insights Officer supports the Head of Funding and Partnerships (HFP) in delivering HACT’s fundraising and income generation objectives in line with the organisation’s business strategy. This role focuses on identifying new business and funding opportunities, conducting market, sector and competitor research, and generating actionable insights to support HACT’s marketing, customer engagement, and income generation strategies.

The postholder will play a key role in shaping HACT’s understanding of the external environment, including trends in housing, social impact, and innovation. Reporting to the HFP, they will contribute to fundraising applications to trusts, foundations, and corporates, support the services team in developing compelling and proposals for HACT’s research and consultancy work, and carry out desk-based market research to inform the activities of the marketing and customer teams.

The role requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks while prioritising effectively to meet deadlines.

Responsibilities

Key responsibilities include:

• Conduct market, sector and competitor research to identify trends, opportunities, and risks relevant to HACT’s programmes and services
• Produce intelligence reports and briefings to inform marketing campaigns, customer outreach, and strategic planning
• Identify and assess potential funders, partners, and clients aligned with HACT’s mission and services
• Support the HFP in preparing proposals, funding applications, and sponsorship pitches
• Support the HFP to produce compelling performance and evaluation reports for funders and other donors
• Maintain and update a bank of proposal templates and sector insights
• Support the services team in the development of professionally written proposals
• Collaborate with marketing and customer teams to target organisations and contacts for campaigns
• Use CRM systems to track business development activities, monitor proposal and funding application progress, and report key metrics
• Maintain accurate records of engagement, income, and pipeline development

Required skills

Essential skills and experience

• Experience securing new funding opportunities or partnerships (commercial or charitable)
• Strong written communication skills with the ability to produce persuasive content
• Proficient in using research tools and databases (e.g. Charity Commission, Companies House)
• Ability to synthesise complex information into actionable insights
• Strong relationship-building and collaboration skills across teams
• Excellent time management and prioritisation

Desirable skills and experience

• Experience of measuring and reporting on project impacts
• Familiarity with CRM systems and data tracking
• Understanding of marketing and customer engagement strategies
• Knowledge of the UK social housing sector either professionally or through lived experience

Job accountabilities

• Support the HFP in delivering strategic growth and income targets
• Maintain a pipeline of opportunities and sector intelligence
• Collaborate across teams to ensure alignment of business development activities
• Produce high-quality proposals and insights that support HACT’s professional services, customer and marketing teams
• Actively model HACT’s values and behaviours by consistently demonstrating collaborative, supportive and respectful working with internal and external stakeholders and contribute to an inclusive and respectful culture

Employees are also expected to be flexible in undertaking the duties and responsibilities attached to their post and may be asked to perform other duties that are consistent with the grade, responsibilities, and typical scope of the role. Any additional tasks should remain appropriate to the nature of the post and not extend into unrelated functions or specialisms.

All employees are expected to work in accordance with the organisation’s values and behavioural standards, which include being supportive, transparent, respectful, kind, honest, and collaborative. This means fostering a culture of empathy, openness, integrity, and teamwork in all interactions, and contributing positively to the organisation’s mission and strategic objectives.

This position is currently based remotely with the occasional day in the London office and travel to UK based events as required.

About HACT

Innovation. Collaboration. Insights.

It’s what we’ve always done.

As the charity of the social housing sector, these are the core values that have driven the transformation and development of housing providers for over 60 years.

We believe the provision of housing is about more than just bricks and mortar – it’s about enhancing peoples’ lives.

By partnering with organisations across the housing sector, we drive value for residents and communities through insight-led products and services which encourage innovation and foster collaboration.

To apply for this role, please share your CV with a one-page cover letter setting out why this role appeals to you and how your skillls and experience meet the key skills points in the job description.

Interviews expected to take place the week commencing the 8th December.

About the role

We have an exciting opportunity to join our team to provide administrative and event delivery support across all event and fundraising activities. This will include a wide range of admin and support tasks pre-event, onsite and post-event for the BOA’s flagship event, BOA Annual Congress, and other educational, social and fundraising events, both face to face and virtual, delivered by the team. In addition, the postholder will be responsible for maintaining comprehensive administration systems across the events and fundraising team, corresponding with members, Stakeholders, delegates, fundraisers etc, using the CRM database, updating event and fundraising content on the BOA website, and supporting content creation for social media.

If you are a proactive individual with drive and enthusiasm looking for a new challenge, have an interest in events and fundraising and would be keen to work for a membership organisation involved in supporting trauma and orthopaedic surgeons and care for orthopaedic patients we would love to hear from you.

About you

• Able to establish good relationships with people at varying levels of seniority, including clinicians, expert advisors from the Council and subcommittees, and external stakeholders and organisations.
• Ready to get stuck in and capable of undertaking multiple tasks or projects at any one time
• Excellent written and oral communication skills, with the ability to deal with people diplomatically and appropriately
• Comfortable with handling multiple issues and flexibility to adapt if priorities change or opportunities emerge at short notice.
• Proactive and keen to make a difference while appreciating the importance of sound project management and an eye for detail
• Good organisational skills and time management with ability to prioritise and independently work to deadlines
• Strong attention to detail and ability to achieve high standards of work with little supervision.
• Confident learning and using IT and online systems, including CRMs

What we can offer you

• Good team working environment
• 25 days paid holiday + bank holidays and up to 4 Association closure days.
• Enhanced contributory pension scheme & other leave entitlements.
• Employee Assistance Scheme
• Benefits platform.

We are fully committed to equality and diversity and will assess your application based on your experience, skills and suitability to the position only

About us

Around 10 million adults and 12,000 children, have a musculoskeletal condition in the UK today. We are a professional membership organisation and registered charity with the mission of ‘Caring for Patients, Supporting Surgeons’ working with our members to deliver excellence in surgical care and restore pain free mobility.

Our activities include influencing and engagement, professional practice, research and training and education. We have over 5,000 members worldwide, the majority based in the United Kingdom and Ireland. Membership is made up of consultants (active or retired), surgeons in training and staff and associate specialist grades (SAS).

Are you passionate about inspiring people to support a great cause?
As a Public Fundraising Assistant, you’ll help deliver engaging face-to-face and telephone fundraising campaigns to grow Dogs Trust’s supporter base. Working in our Public Fundraising team, you’ll play a key role in helping us care for thousands of dogs across the UK.
 

What does this role do?
As a Public Fundraising Assistant, you will: 

• respond to public enquiries, complaints, and donation updates related to face-to-face fundraising, ensuring all communications reflect the Dogs Trust brand, tone, and procedures.
• liaise with fundraising agencies to monitor campaign performance, resolve incidents or complaints, and ensure all campaign requirements are met.
• support quality assurance by reviewing mystery shop reports, visiting fundraising sites or agencies, and providing feedback to improve performance.
• assist with administrative and campaign support tasks, including managing fundraising materials, handling database queries, and helping with copy and proofing when required.

This role is being offered as a fixed term, family leave cover contract until December 2026.

Interviews for this role are provisionally scheduled for Tuesday 2nd December 2025.

Could this be you?
To be successful in this role, you'll need exceptional attention to detail, strong organisational skills, and the ability to communicate clearly and diplomatically with a wide range of people. Confident on the phone and in writing, you’ll handle enquiries with professionalism and empathy. Proactive, team-focused, and committed to the aims and values of Dogs Trust, you’ll help ensure our fundraising runs smoothly and effectively.

About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.

To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.

Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.

Salary: £24,938.55 per annum, pro-rated plus £5023.71 London Weighting per annum, pro-rated

Location: Shelter Boutique shop – Primrose Hill

Contract: Permanent  

Hours: Part time, 22.5 per week

Closing date: 24th November at 11:30pm

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Primrose Hill Boutique by Shelter shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people.

Your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

We’re looking for someone friendly and personable, who can work well as part of a team and is proficient using Microsoft Office application and other systems used.

Apply to be part of our team and be the change you want to see in society

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency. 

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.  

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We are looking to recruit an experienced journalist to manage all aspects of content development and production of the Charity’s membership magazine, Under 5, in both print and digital format. This is a hybrid role (two days a week in the London office).

Benefits:

• 26 days annual leave plus 8 bank holidays, pro rata for part time employees
• Enhanced sickness pay
• Employer and employee contribution pension scheme
• Birthday leave so you can have a day off for your birthday dedicated to you and your well being
• Enhanced sickness pay and paid bereavement leave
• Regular access to internal and external learning and development opportunities
• A Recruitment Referral Payment Scheme, giving you an introductory payment of up to £300 if someone you have referred to the Alliance takes up a role in the charity.
• Access to our Employee Assistant Programme (EAP), which includes 24/7 helpline access, dedicated managers helpline, confidential counselling sessions delivered by accredited specialists, legal, debt and life management advice, discounts, and wellbeing content plus resources.
• Savings of up to 25% on O2 Refresh Airtime Plan on any new phone or tablets
• A dedicated mental health First Aider to support your mental well being

Main duties:

• To identify and research themes for each issue, sourcing and managing contributors to ensure the magazine has a clear, consistent, relevant and interesting voice to the readership.
• To lead on planning, sourcing contributors, writing and managing content of Under 5 magazine, 10 issues produced every year
• To liaise with Communications and External Affairs colleagues to ensure that corporate partnership publicity, advertorial, editorial and competition deals are delivered to meet terms of contra deals in relevant issues of Under 5.
• To write, edit and upload regular online news stories for selected digital communication including planning, writing and managing content for the fortnightly Under 5 e-newsletter.

Essential criteria:

• Proven experience of working on magazine in an editorial role with an ability to lead on commissioning, writing, sub-editing and proofing professional copy.
• Excellent journalistic writing skills, with the ability to write concise and accurate news copy.
• Clear understanding and practical experience of managing magazine print and production processes
• Strong interpersonal skills with direct experience of managing internal and external suppliers, journalists, production staff, advertisers and contributors.
• Strong creative and written skills with an ability to produce clear, accurate and interesting copy tailored for different audiences.

Please provide an additional statement with your application explaining how you meet the essential criteria in the person specification. 

Salary: £24,570.00 per annum pro-rated, plus £5023.71 London Weighting pro-rated

Location: Holloway Road, Shelter shop

Contract: Permanent

Hours: Part time, 7.5 per week

Closing date: Tuesday 2nd December at 23:30

We're looking for an inspirational people person to join us as a Assistant Shop Manager in our Holloway Road shop. This is an exciting opportunity, and we'd like you to join us to help raise vital funds for homeless and badly housed people.

You will work closely with the Shop Manager to ensure the shop looks welcoming, visually appealing and the team of volunteers are motivated and keen to engage with customers and maximise sales.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.

About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers, and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause.

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

How to Apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. Please provide specific examples of how you meet the criteria in the 'About you' section of this advert, following the STAR format, and ensure you demonstrate how you address the behaviours below throughout your responses:

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything,

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.