Customer service and programme assistant jobs
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you a senior international fundraiser who is looking for a new challenge?
We’re looking for an interim Head of International High Value Fundraising, who will take the lead on high value fundraising for our international work, ensuring our work can impact dogs and their owners across the world.
What does this role do?
As Head of International High Value Fundraising, you'll:
- lead the International High Value Fundraising team, providing direction and day-to-day leadership to inspire and support the team in cultivating transformational giving. Motivate and empower colleagues to unlock major opportunities in the United States and strengthen our approach in other regions.
- partner with other fundraising teams across Dogs Trust and our international partners, World Veterinary Service and Mission Rabies, to enhance and align global philanthropy strategies. Identify and pilot innovative approaches to generating significant new income and building long-term, sustainable partnerships.
- personally manage a portfolio of high- and ultra-high-net-worth individuals, foundations, and major donors, leading on all aspects of relationship management, from prospect identification and tailored proposal development to bespoke stewardship and long-term engagement that secures six-, seven-, and eight-figure gifts,
- represent Dogs Trust internationally, strengthening our global profile and cultivating relationships that increase awareness of, and secure substantial philanthropic support for, our international programmes.
This role is being offered as a fixed term, family leave cover role until January 2027. Interviews for this role are provisionally scheduled for Friday 21st November 2025, however, we may invite suitable candidates to interview for the role sooner. Interviews will take place on Teams.
Could this be you?
To be successful in this role, you’ll be a dynamic, innovative senior fundraiser, with a breadth of experience across different fundraising modalities in the international context, ideally with some experience of setting up a new function. You’ll have excellent communication and partnership management skills, with the ability to build strong relationships with varied internal and external stakeholders. This is a growing, changing role with lots of moving parts, so we’re looking for a someone who is flexible and adaptable, who proactively identifies challenges and opportunities. We’d love to hear from candidates who hit the ground running, and enjoy taking the lead on a new, exciting area of work. Above all, you’ll need a commitment to the work we do, and understand the importance of this work internationally.
About Dogs Trust
We love dogs. That’s why we do whatever we can to make sure every four-legged friend gets the love they deserve. We’ll never put a healthy dog down, so our work is focused on helping dogs in need, supporting owners every step of the walk, and creating a better world for dogs in the future. It’s what we’ve been doing since 1891 and how we’ve grown to become the UK’s leading dog charity, helping 12,000 loyal friends find their forever homes every year.
To apply for this position please click the APPLY NOW button. Our application process requires you submit a personal statement explaining your interest and suitability for the role.
Dogs are incredibly diverse, much like the humans that love them! At Dogs Trust we value diversity, and we're committed to fostering an inclusive culture. We actively encourage applications from people of all backgrounds, abilities, and cultures and believe that a diverse workforce helps us to achieve our mission. Our colleague networks give our people a voice, acting as vehicles for real and meaningful change within Dogs Trust. We truly want to see every candidate shine throughout the entire job application process, interview stages, and during their time with us. If there's anything on your mind or any adjustments you may need, don't hesitate to reach out to us. We're here to support you every step of the way.
Thank you!
About Shooting Star Children’s Hospices
We have an exciting opportunity for an experienced Events Manager to join our Care Team at Shooting Star Children’s Hospices.
Shooting Star Children’s Hospices provides specialist care and support to families who have a baby, child or young person with a life-limiting condition, or whose child has died. Rated ‘Outstanding’ by the Care Quality Commission, we support families across Surrey, north-west London and south-west London from diagnosis to end of life and throughout bereavement with a range of nursing, practical, emotional and medical care.
Our Care Events Team provide an extensive programme of groups and events for the 800 life-limited children, their families and bereaved families. There are themed family events, social groups for siblings of different ages, pamper days for mums, counselling groups, bereavement café, memorial days and many festive events such as ice-skating at Hampton Court. Taking place at our hospices and in the communities we serve, there are 5-6 events each week, offering important opportunities for families to make memories together.
About the role
The Care Events Manager is responsible for the delivery and oversight of the annual programme of events. The Care Event Manager leads the Care Events Team, including an Events Assistant, Events Management Intern, Counsellor and care events volunteers, and working with family support workers, children’s therapists and counsellors to deliver an incredible programme of creative and inclusive experiences. The Care Events Manager works alongside the Lead Therapist and Lead Counsellor to ensure that family support at Shooting Star Children’s Hospices is everything the children and families need it to be.
At a weekly meeting, the team are made aware of children and family members who are struggling and think together about where they might benefit from the opportunity to spend time with others who share similar experiences or receive group therapy. Utilising professional events management skills, each event is planned meticulously to be a safe and inviting space. Providing this opportunity for families is integral to their mental wellbeing.
About you
This role requires an individual with professional events management experience, with a proven track record of executing high-profile and bespoke events. The individual should have skills in marketing, events administration and able to create events for families from diverse backgrounds. Excellent project management skills are required to keep the fast-paced programme on track, alongside diligence in health and safety. Leadership and management expertise enable the team to thrive, so that we can provide outstanding support to families. The Care Events Manager should be a compassionate and caring individual, sensitive to the needs of families at Shooting Star, with the emotional resilience to work with families who are experiencing grief and trauma. This is a unique opportunity for an events manager to utilise their skillset to make a huge difference to the families that we support.
Once or twice a month the Care Events Manager is expected to work on a Saturday or Sunday (time is given back during the week).
Please see the attached job description for more information about this opportunity.
What we offer
In return you will receive a competitive salary along with a range of benefits, which include:
Pension scheme
• NHS Pension Scheme (for eligible employees) or our stakeholder pension scheme, with up to 7% employer contributions
Annual leave
• 27 days plus Bank Holidays rising with length of service
• 2 weeks paid sabbatical leave after 5, 10 and 15 years’ service
Contractual benefits
• Generous sick pay scheme
• Enhanced maternity, adoption, and paternity leave pay
• Flexible working arrangements
• Death in service benefits
• Reimbursed professional membership fees
• Eye care
• Employee referral scheme
• Blue Light discount card
Health and wellbeing
• Employee Assistance Programme
• Occupational Health
• Mindfulness sessions
• Cycle to work scheme
• Mental Health First Aiders
• Nutritionally balanced meals at Christopher’s (free for employees) and free fruit at our Hampton site
Safeguarding
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Also, we are committed to equal opportunities and consider all applicants to be in line with the Rehabilitation of Offenders Act 1974. Employment is subject to receipt of satisfactory references and a DBS check.
In addition, an enhanced disclosure will be required for this role. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding the families we support and consider all applicants in line with the Rehabilitation of Offender Act 1974.
Equality, diversity and inclusion
Shooting Star Children’s Hospice is committed to inclusion and diversity in everything we do. We know that getting things right is critical for us to live our organisation’s values: Professionalism, Respect, Integrity, Diversity and Excellence.
We are always trying to improve our way of working to be more inclusive and equal. Our vision is for Shooting Star Children’s Hospice to be a place where people of all backgrounds, groups and communities feel welcomed to work and volunteer.
To apply please complete our online application and send a statement outlining how your skills and experience meets the criteria set out in the person specification.
The client requests no contact from agencies or media sales.
Thank you!
Part-time, permanent (20 hours per week, with the possibility of overtime)
Swarthmoor Hall, Ulverston, Cumbria
Swarthmoor Hall in Ulverston is a place of international significance as the birth of the Quaker movement in 1652. It now comprises the historic Hall as a visitor attraction with gardens, a busy café and shop, on site holiday accommodation and facilities for the local community. Swarthmoor Hall has lots to offer local visitors and tourists and it is a great place to work with an excellent team.
We have plans to develop the attraction further in 2026, and this along with increasing visitor numbers means we need some new staff. The site is currently open on Wednesday to Friday as well as on some weekend and bank holidays; in 2026 this will move to being open on Wednesday to Saturday.
We are looking for a new Hospitality/Commercial Supervisor covering the cafe and shop. The duties and the hours are outlined below, but there is flexibility for the right person.
You’ll be a motivated and flexible person, confident in running all aspects of a small café and/or retail site. You will be confident, friendly and a strong team player, able to work alone and with others and able to supervise some staff and volunteers.
We have a generous staff package including annual cost of living salary reviews, an exceptional pension scheme, substantial holiday entitlement and health and well-being resources.
Interested? Visit our website to learn about the history of Swarthmoor Hall, what we do now, and the values of the Quakers, which are a core part of our identity.
Visit us - we’re a short walk from Ulverston station with plenty of parking on site for cars or bicycles.
For details on how to apply, please visit our website.
Closing date: 8.00am on Thursday 20 November 2025.
Interviews: Thursday 27 November 2025.
Quakers are committed to equality and welcome applicants from all identities and backgrounds. Selection is based solely on skills, experience, qualifications, and abilities. Sex, sexual orientation, age, race, religion, belief, ethnicity, nationality, disability, marital status, or class will not be a barrier to employment. We aim for an equitable, user-friendly application process, and reasonable adjustments can be made if needed. Quiet Company is a Quaker organisation, and we expect all applicants and employees to uphold our values.
We are committed to safeguarding children, young people, and vulnerable adults, and all candidates will undergo pre-employment checks in line with our Safer Recruitment guidelines.
Thank you!
We have an exciting opportunity for 2 Service Delivery Assistants to join the West Mercia Multi-Crime team, one working 30 hours and the other 22.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday & options to buy or sell annual leave
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, gym, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Access to EDI networks and colleague cafes
- Cycle to work scheme & season ticket loans
- Ongoing training & support with opportunities for career development & progression
About the role:
These roles are home-based but there may be a need to travel around the region on occasion.
As a Service Delivery Assistant you will:
- Provide high quality administrative support to the team and service.
- Update and maintain manual and computerised database and case management systems and records in accordance with the service's internal policies/procedures and organisational standards.
- Manage general queries into the service.
- Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.
- Liaise with referring agencies to improve referral information and the general referral process for victims. May include following up to secure information included in incoming referrals.
- Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.
- Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers:
• Can this be stopped?
• How will I live my life?
Currently, research into preventing and treating sight loss is chronically underfunded, receiving a mere 1.2% of publicly funded health research grants: people who are blind or vision impaired are three times more likely to experience loneliness and isolation than the general population.
We find and fund the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront, making breakthroughs and discoveries that will prevent, treat and cure eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people.
We are Fight for Sight: we won’t stop until we: Save Sight. Change Lives.
We have a clear ambition and have the support of well-respected and highly engaged ambassadors. We are now looking for experienced, committed, and creative individuals to join our dynamic team to help realise a new five-year growth strategy. If you want to be part of something impactful, we’d love to hear from you.
The Data Assistant will form an integral part of our Operations team, working closely with our Database Manager to support the effective management, accuracy and use of Fight for Sight’s data across systems.
This role plays a key part in maintaining the integrity of our CRM, processing and reporting on data, and contributing to the charity’s wider data transformation project – helping to modernise how Fight for Sight captures, integrates and uses data to drive insight and decision-making.
The post holder will support the development of new data processes, dashboards and analytics tools, working with the Database Manager to implement the organisation’s new data platform and reporting infrastructure.
Responsible to
Database Manager
Direct reports
None
Working hours and contract
Permanent, 35h per week
Salary
£25,207p.a. (London Living Wage)
Location
Hybrid. Typically three days remote, and two days in our central London office (near Aldgate) or at our charity shops
How to Apply
Please submit your CV and a covering letter to our recruitment inbox with subject header – Data Assistant.
Your covering letter should include a supporting statement (max two pages) comprising:
1. In your view, what role does data play in the development and growth of an organization/charity?
2. Why do you think you are an ideal candidate for the role?
3. What applicable experience will you bring to the role?
4. Why you want to work for Fight for Sight?
Closing date for applications: noon, Wednesday 12 November
Early applications are encouraged as we may need to close applications early if we reach a certain threshold.
Task: For successful applicants, a data task will be issued on Friday 14 November, allowing the weekend for completion.
Interview dates: Wednesday, 26 November
Important note: All applicants must have the Right to Work in the UK. Unfortunately, we do not have a sponsoring license for non-UK employees which means that if you do not have a current, valid UK working permit, please do not apply, as we will not be able to consider your application.
Role Responsibilities
Data Processing and Quality
• Input, clean, and validate data from multiple sources, following agreed processes and data governance standards.
• Carry out regular data audits and quality checks to maintain integrity and consistency.
• Support reconciliation between the CRM, finance systems, and other databases.
• Maintain accurate supporter and organisational records, including GDPR-compliant contact preferences.
Reporting and Analysis
• Produce standard and ad hoc reports for fundraising, finance, marketing and impact teams.
• Support data selections for appeals, newsletters, campaigns and events.
• Assist in developing automated reports and dashboards as part of the wider data strategy.
• Help document data structures, mappings and reporting requirements.
Data Strategy and Infrastructure Development
• Contribute to the implementation of Fight for Sight’s new data platform and analytics solution.
• Support integration between the CRM and other key systems (e.g. website, finance, retail, and grants systems).
• Participate in data mapping, testing, and process documentation for new reporting tools.
• Work with colleagues to define and prioritise core reporting needs, supporting a shift to self-service dashboards and modern analytics.
• Assist with data migration and transformation tasks as systems evolve.
Systems Support and Training
• Provide first-line support for CRM users and troubleshoot data queries.
• Help maintain training resources and documentation for CRM and reporting systems.
• Promote best practice in data entry, storage and use across the organisation.
• Work collaboratively across teams to improve confidence and capability in using data.
• Opportunity to develop your technical skills by working alongside an experienced IT professional.
Compliance and Governance
• Ensure all work complies with GDPR, data protection and information security requirements.
• Support the Database Manager with maintaining accurate records of data processes and policies.
• Uphold Fight for Sight’s data governance principles and contribute to continuous improvement.
General
• Work collaboratively with colleagues across departments to support data-driven decision-making.
• Participate in team meetings, cross-departmental projects and training.
• Undertake other duties as reasonably required in line with the post
Person specification
Desirable skills, knowledge & experience
• Experience working with CRM or relational databases.
• Understanding of data processing, validation and reconciliation.
• Intermediate to advanced Excel skills.
• Familiarity with handling confidential information securely and accurately.
• Knowledge of GDPR and data protection best practice.
• Understanding of data integration between systems.
Personal qualities
• Strong attention to detail and accuracy.
• Logical, analytical mindset with a curiosity for data and systems.
• Excellent organisational and time management skills.
• Clear and confident communication with both technical and non-technical colleagues.
• Ability to follow procedures and take initiative when identifying improvements.
• Team player who can also work independently.
• Willingness to learn new tools and approaches.
• “Can do” attitude and a sense of humour.
Flexibility
The role description is a general outline of duties and responsibilities and may be amended as we grow. The post holder may be required to undertake other duties as may be reasonably required from time to time.
Employee benefits
We value our staff and volunteers and want to make sure that they are supported in their work. Other benefits we also offer are:
• A great team and a supportive culture
• Employer pension contributions matching up to 10%, and death in service cover
• Generous parental leave
• Flexible/hybrid working options
• Apprenticeships scheme, study leave and financial support for training & development
• Cycle to work scheme, eye test vouchers, and a staff loan scheme, access to an Employee Assistance Program
• An active Social Committee and staff events
Application & Interview process
See above (page 2) for How to Apply. Please note that we value the authenticity and individuality of our applicants and believe that your CV and cover letter should reflect your unique skills, experiences, and personality. Therefore, please refrain from using AI tools, including ChatGPT, to produce your application materials.
Successfully shortlisted applicants will be invited to interview online via MS Teams.
Accessibility
We believe in fostering an inclusive environment where all individuals, regardless of their abilities or circumstances, feel supported and valued. If you have any accessibility requirements or specific needs that you would like us to accommodate during the application process, please let us know. If you are unfamiliar with MS Teams and would like to familiarise yourself with the platform before the interview, we are more than happy to arrange a tech run-through to ensure your comfort and confidence.
Equal opportunities, diversity & inclusion
Don’t meet every single requirement? At Fight for Sight we are dedicated to building a diverse and inclusive workforce, so if you’re excited about this role but your past experience doesn’t align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have.
We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We’re a small team with high staff retention, making this the perfect role for someone who wants to focus on training and development but also enjoys supporting people at all stages of the recruitment journey. In particular you’ll:
- develop a robust digital induction programme which will leave a lasting legacy for years to come
- work closely with managers to coordinate our annual training schedule
- be responsible for the budget and logistics of all of our training and development
- manage and administer our HR platform and employee records
- support the end-to-end recruitment process
- help us to become a Disability Confident employer
And as well as our Brighter Horizons team, you’ll also have a hand in supporting our trading subsidiary Ignition Brewery, making this a varied role, ideal for someone who likes to be involved in lots of things at the same time.
If you are looking to broaden your experience in training and HR, or just enjoy a highly varied and fast paced job with a real sense of purpose, this could be the job for you. Experience of administration is a must, preferably in a small charity setting, along with really strong organisational skills. If you are a people person and are passionate about causes in your community, we want to hear from you.
What we need from you (the essentials):
- a minimum of one years’ experience working in a fast-paced administrative environment
- excellent communication and interpersonal skills
- excellent skills in Microsoft Office and CRM systems
- good written skills, with an ability to produce reports and other relevant documentation
- strong organisational skills with an ability to plan ahead and manage multiple priorities
- an ability to maintain discretion and confidentiality
- meticulous attention to detail with an ability to perform tasks accurately and efficiently
- a flexible and ‘hands-on’ approach to your working practice, with a ‘can-do’ attitude
What we’d also like from you (the desirables):
- previous experience of working in a HR team
- CIPD Level 3 qualification (or be willing to undertake funded training)
- experience of working with neurodivergent adults and/or adults with learning disabilities in a paid or voluntary capacity
Registered Charity
21 - 50
Our mission is to enable people with learning disabilities to live independently, to find belonging and to be active members of their community.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Aim and influence
· Assist the manager to achieve weekly/ annual sales and profit targets for each shop.
· To assist in managing the day to day running of the shops staff and volunteers with the aim maximising sales and controlling shop expenses to support SCT’s mission.
· Work within SCT values
Other key details
· A 5-day flexible working pattern, including weekends and bank holidays
·Flexibility required where reasonable and appropriate to accommodate short notice alterations to working pattern.
·May need to work in other shops within London if occasionally required.
· Attend and undertake any relevant training workshops, events or meetings as required.
·A satisfactory Basic Disclosure from the Disclosure Barring Service is required for this role.
Please supply a CV and covering letter
Registered Charity
51 - 100
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
Thank you!
Assistant Store Manager
Salary£14,285.70 per annum
LocationThetford
Weekly Hours22.5
The Vacancy
Job Title: Assistant Store Manager
Location: Thetford
Salary: £14,285.70 per annum
Weekly Hours: 22.5
Reference: YMC1131800
Are you an experienced retailer?
Do you want to try a new type of retailing in Charity where you can support and deputise for a Store Manager raising money to help change young people’s lives?
You will work alongside paid staff and volunteers, proud of everything you achieve together at the heart of your local community and raise money for an amazing charity. If this excites you then we have a fantastic opportunity in our store.
As an Assistant Store Manager, you will play a key role in the stores success. You will be highly organised with experience of merchandising, stock rotation and excellent customer service. You will work effectively and efficiently to maximise income for the shop and promote the work of YMCA within the local community. You will deputise for the store manager when needed and work in an environment that presents challenge and meaning.
Why join YMCA England & Wales?
You will have the opportunity to work in a role that is varied and stimulating, supporting the manager and shop team to represent and serve your local community. You will get real autonomy working with your Store Manager using your entrepreneurial skills to raise money and represent YMCA in your area.
You’ll also get a package that includes:
- Pension
- 28 days annual leave including bank holidays (pro rata for part time staff)
- Regular salary reviews
- Sick pay (after a qualifying period)
- Services to support your physical, mental and financial wellbeing, including an Employee Assistance Programme
- Health shield cash plan
This is an exciting time to join us as we embark on a journey of expansion. We are opening many new stores across England & Wales, Our Charity Shops are unique and offer a wide range of donated products. We are passionate about recycling and pride ourselves in selling over 95% of our donated stock and we don’t sell new goods! If successful, you will be joining an amazing team and receive support and guidance from your Store Manager and Area Manager.
At YMCA England & Wales, we strive to create a workplace that fully reflects and serves its local community. We want all staff to feel empowered to bring their full, authentic self to work each day. We have diverse teams, we encourage everyone to do their best and support them to reach their full potential.
If you are passionate about improving young lives, this will be the role for you.
As an employer committed to inclusivity we welcome and encourage job applications from people of all backgrounds, particularly those from disabled and Black, Asian, and Minority Ethnic (BAME) candidates, who are currently under-represented throughout YMCA England & Wales
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
Thank you!
The post-holder will play a key role within the Initiatives and Partnerships team, working with regional teams to develop and implement proposals to expand use of historic churches in our existing estate and, on occasion, working with other heritage and community groups to deliver their own projects via consultancy or partnership work.
They will manage a programme of work that will include a number of site-specific projects and national initiatives across multiple sites, as well as from time to time working with third parties on partnership or consultancy projects.
The Commercial Initiatives Officer is responsible for the development and delivery of CCT’s commercial initiatives, including Champing and Filming, that involve multiple sites, as well as any future such schemes. The role will line manage the Customer Service and Admin Assistant, Champing who is responsible for the day-to-day delivery of Champing. The post-holder will also work closely with colleagues in conservation and regional teams to make sure that impacts on both areas are fully considered, whilst in tandem seeking to maximise opportunities to expand and increase commercial activity, income and ultimately profitability.
The client requests no contact from agencies or media sales.
Thank you!
Do you want to help millions of women in some of the world’s poorest countries succeed as entrepreneurs and work their own way out of poverty?
QuarterFive are delighted to be supporting Hand in Hand International in their search for a Philanthropy and Partnerships Officer (Corporate Partnerships). Since 2003, from Afghanistan to Zimbabwe, Hand in Hand International have helped more than 5 million women launch small businesses that can stand the test of time. Some are smallholder farmers learning to stand up to climate change, some are refugees starting a new life after running from conflict. Others are young women and girls with few opportunities, starting to dream – and plan – for the future.
Achievements (so far) include:
- 9.2 million new and improved jobs
- +93% average increase in monthly income
- 84% of women with the power to make decisions in their lives
As Partnerships and Philanthropy Officer (Corporate Partnerships), you will join their award-winning fundraising team - a team of eight, including a Head of Philanthropy and Corporate Partnerships, three Philanthropy Partnerships Managers, two Philanthropy Officers and a Philanthropy and Corporate Assistant.
This is a corprorate partnerships focused Philanthropy & Partnerships Officer role, ideal for someone skilled in business development and relationship management who is passionate about driving social impact through strategic partnerships. You will work with a diverse range of companies — from global brands and corporate foundations to purpose-led SMEs — helping to deliver mutually beneficial partnerships that raise both income and profile for Hand in Hand International.
As Partnerships and Philanthropy Officer (Corporate Partnerships), you will:
- Manage and grow a portfolio of corporate partners, corporate foundations, and institutional organisations
- Support the expansion of new, high-value strategic partnerships
- Help develop and deliver the organisation’s Cause-Related Marketing (CRM) product to raise both revenue and brand visibility
- Identify, cultivate and secure new business opportunities through proactive outreach and networking
- Contribute to the corporate team target of $3.2 million and the overall PCP team target of $7.1 million
- Collaborate with programme teams to develop tailored, impact-led proposals and partnership pitches
- Steward existing corporate partners to deepen engagement and ensure mutual value
- Build strong, strategic relationships with corporate stakeholders at all levels
Ideal skills and experience:
- At least 1 year of experience in corporate partnerships, business development, or major donor fundraising
- Proven ability to secure new partnerships and deliver tangible income results
- Track record of managing and growing six-figure relationships or accounts
- Strong negotiation and relationship-building skills, confident engaging with senior stakeholders across sectors
- Creative thinker with a strategic mindset and ability to align business objectives with social impact
- Excellent written and verbal communication skills, adept at developing compelling proposals and pitches
- Highly organised, detail-oriented, and results-focused
Employee benefits include:
- 26 days a year annual leave, plus bank holidays, increasing after two years’ service by a day per year up to 30 days a year
- Employer pension contribution of 6.5%
- Hand in Hand is committed to financially empowering families and breaking down restrictive gender stereotypes. They offer employees parental leave at 20
weeks’ full pay or equivalent to new mothers or primary caregivers and 13 weeks’ full pay or equivalent to new fathers or secondary caregivers (this also applies for adoption and surrogacy) - Five days paid dependents leave per year
- International travel: Visiting their programmes and meeting the entrepreneurs they support is one of the most exciting and rewarding parts of working for Hand in Hand
- Gym stipend: Hand in Hand provide a monthly contribution towards gym membership / fitness or wellbeing activities
- Flexible working: Hand in Hand offer home working as standard on Mondays and Fridays
- Flexible start time between 8am–10am
- Positive, inclusive culture: Being an employer of choice is one of Hand in Hand’s six strategic goals. They aim to have an 80% recommender score (measured via a yearly staff survey). They believe diversity drives innovation and excellence and aim to recruit 33% of all new roles from groups that are traditionally underrepresented in the charity sector.
Please apply ASAP. A detailed brief will be shared with suitable applicants, along with full support with CV and cover letter.
First stage interviews will take place w/c 1st December.
Second stage interviews will take place in person, with a written task during w/c 8th December.
Unfortunately, we are not able to reply to all applicants.
Registered Charity
21 - 50
Every day we equip under-served women with skills and resources to earn more money, ignite local economies and lift nations out of poverty.
Thank you!
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for an Assistant Retail Manager to join us on a full-time, permanent basis, working 36 hours per week. Due to the nature of this role, you will be required to be on-site and cover a 5 in 7 rota.
The Benefits
- Salary of up to £37,000 per annum, depending on experience
- 26 days' annual leave plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
- Offices in a beautiful location
This is a fantastic opportunity for an experienced retail manager with strong leadership and merchandising skills to join our inspiring organisation.
You’ll have the chance to combine career growth with a one-of-a-kind working environment. From Hyde Park to Richmond Park, no two days will ever feel the same; you’ll hone your leadership skills in settings as unique and vibrant as the people who visit them.
So, if you want to develop your career while working in some of the capital’s most beautiful and historic locations, apply today!
The Role
As our Assistant Retail Manager, you’ll support the Retail Manager to deliver an outstanding retail operation across our flagship shop, pop-ups, and e-commerce channel.
In this varied role, you’ll be responsible for leading and motivating the retail team, ensuring excellence in customer experience, visual merchandising, and overall retail standards.
You’ll also help manage financial performance, support staff development, and handle customer queries and complaints with professionalism and care.
Additionally, you will:
- Oversee daily shop operations, including opening/closing, tills, and security
- Manage stock control, deliveries, and e-commerce fulfilment
- Support the recruitment, training, and career development of retail staff
- Co-ordinate rotas and ensure effective deployment of staff across trading channels
- Ensure compliance with health and safety, HR, and company procedures
Please note, this role will involve lifting and manoeuvring stock.
About You
To be considered as our Assistant Retail Manager, you will need:
- Retail management or supervisory experience, including managing and leading retail teams to deliver income of more than £500k across a broad range of products
- Experience in a customer-focused role
- The ability to train, develop, lead, and inspire a team
- A high level of visual merchandising skills
Other organisations may call this role Assistant Store Manager, Retail Team Leader, Deputy Shop Manager, Retail Supervisor, Retail Operations Supervisor, Customer Service Supervisor, Retail Sales Supervisor, Assistant Shop Supervisor, or Retail Assistant Manager.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an “Accessibility Tools” button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. Please visit our website to find out more on our approach to Equality, Diversity and Inclusion.
So, if you are interested in this unique opportunity as an Assistant Retail Manager, please apply via the button shown. Successful candidates will be appointed on merit.
Registered Charity
101 - 500
We provide free access to London’s beautiful, natural and historic green spaces, to help improve everyone’s quality of life and wellbeing.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are recruiting for a Shop Supervisor to join our diverse and engaged team in our shop.
It’s a great opportunity to deliver positive social impact in the local community and contribute to funding the vital work of SCT.
As Shop Supervisor, you will be responsible for maintaining high standards on our shop floor, supporting volunteers to provide excellent customer service. As well as involvement in stock selection, pricing and merchandising. A key part of the role will be to engage the shop within the local community with the onboarding of new volunteers.
To be successful in this role you will have retail experience or experience of working within a busy environment. Experience of providing a high standard of customer service and will have the ability to deal effectively with conflicting priorities.
You will have strong administrative skills including using all Microsoft packages, be solution focused, resilient, have a high level of attention to detail and excellent organisation and prioritisation skills with the ability to successfully manage a busy and diverse workload.
The post holder will have excellent interpersonal skills and the ability to deal with challenging situations and individuals with a range of needs.
You will have knowledge of social media platforms such as Instagram and have a keen eye for fashion trends.
Assisting the Managers and Assistant Managers to achieve the following and using your initiative as necessary.
Please submit a CV and covering letter
Registered Charity
51 - 100
Rebuilding lives affected by homelessness, addictions, unemployment, mental illness, and the criminal justice system.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about providing outstanding customer service and being part of a friendly, dynamic team? We’re looking for a Retail Assistant to join us for 21 hours per week, helping visitors enjoy their experience and supporting our vibrant retail shop. This is a hands on role where no two days are the same, from assisting customers and guiding volunteers, to creating eye-catching displays and keeping stock looking its best.
The Arboretum is the UK’s dedicated year-round centre of Remembrance and is part of the Royal British Legion. At its core, the Royal British Legion is a people-focused organisation. It’s made up of individuals who are committed to doing their very best for others, while also making the most of the opportunities and experiences we provide.
You’ll be the friendly face of our shop, welcoming visitors, sharing your knowledge, and promoting activities that help support our organisation. You’ll also take pride in operating our retail till, handling transactions with care, and helping maximise sales opportunities. Working closely with our volunteer team, you’ll play a key part in creating a positive and memorable visitor experience.
If you’re enthusiastic, flexible, and love interacting with people, this is the perfect role for you. Join us and be part of a supportive team where your contributions really make a difference – helping visitors, supporting our shop, and making every visit special.
Please note that this role will be based onsite at the National Memorial Arboretum, Burton-on-Trent DE13 7AR. This is a part-time position for 3 days per week, with the flexibility to work any days across the week to suit both your schedule and the needs of the business.
Employee benefits include -
- 28 day’s paid holiday per year (plus bank holidays), increasing to 29 days after 2 years and 30 days after 5 years. Plus the ability to buy up to 1 working week of additional leave
- Contributory pension scheme – min 2% employee contribution receives 6% employer contribution up to max of 10% employer contribution matched with 5% employee contribution
- Death-in-service Life Assurance, with a benefit of 3x annual salary
- Employee Assistance Programme
- Reward Hub online benefits platform with extensive offers and discounts
About the National Memorial Arboretum
The Arboretum is the UK’s leading year-round centre of Remembrance and a proud part of the Royal British Legion. Spread across 150 acres, it is home to more than 350 memorials, including the nationally significant Armed Forces Memorial, paying tribute to the service and sacrifice of those who have served and continue to serve our country. The site is also filled with around 30,000 maturing trees and a wealth of wildlife, making it a beautiful and peaceful place to reflect. Each year, the Arboretum attracts around 300,000 visitors, many of whom attend over 200 events held throughout the year.
In March 2017, the National Memorial Arboretum opened its new award-winning Remembrance Centre, offering an even more powerful and immersive experience for all those who visit. This truly is a special place – a living memorial that honours the dedication and sacrifice of our Armed Forces community.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
National Memorial Arboretum is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
Closing Date: 11th November 2025
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
Starting Salary: £54,269 - £59,422 (including LW)
Contract: Permanent
Location: Romero House, London - Hybrid working with a minimum of 40% of your time in the London head Office
Job Profile
CAFOD has an ambition to be digital first in our marketing and communications, to stay ahead of emerging trends and make the most of what digital technology can offer to strengthen our relationships with our supporters and in our ways of working across the organisation. Digital technology has already transformed our communications and will continue to do so. This senior communications and marketing role will be responsible for steering the ongoing digital transformation of CAFODs work, primarily in the supporter programme and also across the wider organisation.
This role encompasses overall responsibility for the brand, digital marketing, messaging, proactive and reactive media relations, with a core focus on digital transformation across all platforms. This post will play a key role in guiding our digital shop fronts and marketing efforts, evolving supporter journeys, steering our email programme and leading on the digital infrastructure to enable delivery of our supporter programme. It will ensure that digital engagement and conversion is embedded and an integral part of our communications planning.
This role will drive innovation and data-informed insight across the full spectrum of communications and wider organisation functions. It will embed a digital-first approach across teams and guide and accompany the wider organisation on harnessing opportunities of new technologies, making digital engagement integral to communications planning.
This role will drive brand awareness, brand advocacy and action across our programmes to ensure CAFOD is top of mind amongst the Catholic Community of England and Wales, helping to grow support from our constituency. You will bring proven senior-level experience in digital communications and marketing, ideally within the charity sector. With a strong understanding of communications at a senior level with expert knowledge of digital channels, audience engagement, and online conversion, you also have a strategic grasp of how digital integrates into broader communications and supporter strategies. Your leadership style is collaborative and visionary, and you have the gravitas and expertise to set the digital marketing direction for a large organisation, while bringing all teams along with your vision.
Key Responsibilities
- Lead the strategic development, direction setting and delivery of an ambitious, insight-led digital-first communications strategy that enhances supporter journeys, increases engagement and drives measurable growth in support of our supporter programme, especially our parishioner-first fundraising strategy.
- Act as CAFODs senior expert on communications, advising the Executive team, across departments and influencing strategic decision-making, including on digital direction and development, at the highest level.
- Lead complex cross-organisational projects that improve our digital supporter experience, from acquisition to long-term engagement and conversion, ensuring timeliness and consistency with supporter programme priorities, especially the parishioner-first fundraising strategy and approach.
- Provide leadership and overall oversight of external communications and messaging, including brand consistency and press/media engagement, ensuring consistency between our fundraising efforts, our campaigning work and profiling our international work to supporters and key stakeholders.
- Lead and oversee the digital teams - email marketing programme, social media engagement, digital developments, campaigns and the website, to ensure user experience is optimised and platforms support our supporter programme and broader organisational strategic objectives and ambitions.
- Lead the media team to explore and encourage new approaches including how we further maximise the digital media landscape.
- Line manage senior specialists across digital marketing, website, and media and PR, ensuring high performance and professional growth.
- Work closely with IT, data and external agencies to ensure agile, secure and effective digital delivery across platforms.
- Represent the organisation externally where appropriate, with a focus on digital thought leadership.
- Develop and manage the communications budget effectively, aligning resources to priority areas and demonstrating clear impact. Agree and ensure accountability for objectives and KPIs as part of the wider supporter strategy, fostering a culture of ongoing learning, adaptation and improvement.
Safeguarding
All CAFOD staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.
Person Specification
- Extensive experience in a senior digital communications and marketing leadership role, with demonstrable success in developing and delivering integrated and audience-led multi-channel communications and marketing strategies.
- Strong experience of overseeing development of supporter journeys and objectives, website development, CRM integration and email engagement and conversion.
- Passionate about digital innovation and technologies, with deep knowledge of platforms, formats, and trends.
- Committed to insight-led and data-driven approaches with skills to use digital tools, platforms and analytics to shape decisions and measure impact.
- Excellent leadership, inter-personal and team management skills, with the ability to develop and motivate multi-disciplinary teams.
- Strong cross-functional project management ability, with experience leading organisational change in digital capability.
- Understanding of broader communications and marketing disciplines, with the ability to ensure alignment and brand consistency and also oversee media and PR work, including reputational risk and crisis communications.
- Understanding of the Catholic church in England and Wales and knowledge of Catholic Social Teaching.
- A track record of strong written and spoken communication skills.
- Highly organised, able to manage a busy workload and consistently meet deadlines.
Safeguarding for Children and Vulnerable Adults
CAFOD recognises the personal dignity and rights of children and vulnerable adults, towards whom it has a special responsibility and a duty of care and respect. CAFOD, and all its staff and volunteers, undertake to do all in our power to create a safe environment for children, young people and vulnerable adults and to prevent their physical, sexual or emotional abuse. CAFOD is committed to acting at all times in the best interests of children and vulnerable adults, seeing these interests as paramount. Any candidate offered a job with CAFOD will be expected to adhere to CAFOD’s Safeguarding policy and sign CAFOD’s Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.
All offers of employment will be subject to satisfactory references, and appropriate screening checks can include criminal records and terrorism finance checks. CAFOD also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of, and consent to, these recruitment procedures.
Registered Charity
101 - 500
CAFOD is the official Catholic aid agency for England and Wales tackling poverty and injustice across the world.
The client requests no contact from agencies or media sales.
Thank you!
Are you a highly organised, proactive leader with proven management experience and a passion for delivering exceptional visitor experiences? Guildford Cathedral is seeking a dynamic Head of Commercial Enterprise to oversee our Visitor Experience and Events Team. In this pivotal role, you will drive excellence across our Café Restaurant franchise and Cathedral Shop, ensuring outstanding service for all events clients and visitors.
Background
Guildford Cathedral is a sacred space and a community of people who engage with God and the wider world for the common good. We do this by being a warm-hearted community open to God, to all, to growth and to transformation. Over 100,000 visitors come to the Cathedral each year and our Cathedral ‘community’ comprises thousands who feel close the Cathedral because of historical connection, the purchase of a brick in the 1950s, their membership of the worshipping congregations or staff and volunteers.
Reporting to:Chief Operating Officer.
Accountable to:The Chapter of Guildford Cathedral and the Guildford Cathedral Enterprises Management Board.
Hours and salary:Full time – 35 hours per week (flexibility is essential for this role and the hours worked are governed by the pattern of the events programme). The salary for the post is £45400.
What You'll Do:
Lead the Enterprise team to provide an outstanding level of service to events clients, visitors, including the families programme, and deliver excellence in the Café Restaurant franchise and the Shop. You will work enthusiastically as part of the Cathedral’s team of staff and volunteers to help deliver our vision.
Some of the Key Responsibilities of the role:
-
Events
- To direct the events team in organising the extensive events programme, maximise the spare capacity of the Cathedral building and the adjacent grounds, thereby generating income as required by the Cathedral budget.
- To be responsible for the execution of events, delegating to the Events Team and/or other Staff members as appropriate.
- To be on duty as part of the team rota delivering events.
Café Restaurant
- To ensure that the franchise delivers the requisite performance, in terms of quality and financial benefit to the Cathedral, as required by the contract between Guildford Cathedral Enterprises and the franchisee.
Management
- To be the line manager for the Enterprise team members, including Events Officer, Events Assistant, Shop Manager & Shop Assistant, Visitor Engagement Officer, and the Families Engagement Officer.
- To be the Cathedral point of contact for management issues related to the employees of the Café Restaurant franchisee.
- To attend Diary Management and Head of Department Meetings.
- To ensure all marketing and relevant information reaches the marketing team in a timely manner.
Shop
- To direct the Shop team to provide value for money in the Shop, delivering an excellent level of service to the community and a level of income required by the Cathedral budget.
Visitor Engagement & Families Programme
- To direct the Visitor Engagement Officer and Family Engagement Officer to deliver the wide programme of tours, concerts, and Family engagement days, broadening our visitor numbers and demographic and managing the outreach activities actively and effectively.
We are looking for a Head of Commercial Enterprise who will has:
- Significant management and leadership experience.
- Excellent customer service skills.
- Excellent financial, numerical, and administrative skills.
- The ability to work within tight deadlines, highly organised with excellent time management skills.
- Excellent written and oral communication skills.
- Confidence and is self-starter, diplomatic and helpful.
- Flexibility and is a responsive team player.
- Evidence of strong IT skills.
- Experience of working in a unique venue or similar environment.
- 3 years operational experience of running events.
The client requests no contact from agencies or media sales.