239 Customer service and programme assistant jobs
As our Sales & Account Management Coordinator, you play a key part in the future success of Woodrow High House. You are passionate about the importance of young people learning outside the classroom, as well as making an active contribution to business development and providing excellent customer service to the many schools and youth groups that visit every year. Your role will help secure new and repeat business; and will have day-to-day responsibility for keeping on top of the Woodrow booking processes and systems. You will nurture existing accounts, building relationships with a range of customers. You will provide regular touch points for customers, helping resolve issues which may arise. Your overall aim is to support the Sales & Marketing Manager to meet, and where possible exceed, our annual earned income targets. You will need experience working in a customer facing environment, providing the highest levels of customer service across a range of clientele, managing communications, resolving conflict. Experience managing a complex workload, with an ability to prioritise and make confident effective decisions when faced with conflicting priorities. You will need to be computer literate and competent using Microsoft Office 365 applications. Sales experience (preferably in in B2B, but B2C also applicable) is essential. You will also need to have basic financial experience, or be willing to learn and have an understanding of the benefits of outdoor learning and residential experiences
Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose. To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.
This is an exciting time to join Independent Age as we work on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life. We want to find talented individuals from diverse backgrounds to join us on this journey.
The Volunteer Recruitment Assistant will provide effective volunteer recruitment administration and onboarding support across Independent Age, meeting agreed quality standards and targets for volume, accuracy and time and ensuring applicants are well-supported throughout their recruitment journey. They will also support with delivering high quality virtual induction training to ensure that volunteers are well-equipped and looking forward to undertaking their roles with Independent Age. The successful candidate will support Independent Age’s UK wide volunteer recruitment programme, building strong and positive working relationships with local Volunteer Coordinators and managers to ensure we can recruit suitable volunteers to support our work.
We are seeking a motivated and enthusiastic team member with strong interpersonal skills and an excellent telephone manner. Candidates must have great attention to detail, be highly organised and have excellent time management skills to successfully manage competing priorities. Excellent verbal and written communication skills, with the ability to communicate effectively both in-person and via telephone and email with staff, volunteers and members of the public are essential for this role. The ability to use virtual platforms such as Teams and proficiency in Microsoft Word, Excel and PowerPoint are also required for this role, as is experience of using databases or Customer Relationship Management Systems such as Salesforce.
At Independent Age we live by our values. We are Purpose-driven; compassionate; expert; collaborative; accountable; inclusive.
We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work.
We hire from a variety of backgrounds as we know this makes our charity stronger.
If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you.
We offer two incremental salary increases for everyone joining us, one at successful completion of probation and the second on the first anniversary of starting with us.
We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities’.
We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.
Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.
To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.
Interviews to be held in week commending 14 February.
The client requests no contact from agencies or media sales.
About SEO London
Sponsors for Educational Opportunity, Ltd. (SEO London) is a UK-registered charity delivering superior educational, training, and mentoring support to young people from underrepresented and underserved backgrounds. SEO London programming is focused on pre-professional development, career access and long-term success within elite global industries. SEO London was launched in 2000 and has subsequently delivered two decades of transformative leadership in the UK workplace diversity and inclusion segment. Today, over 14,000 diverse students and professionals are registered with SEO London, benefiting from sponsorship and engagement opportunities with over 120 blue chip firms across financial services, corporate law, consulting, technology, engineering, and corporates. Thousands of SEO London alumni currently work in global organisations; many of them holding senior leadership positions.
About SEO London Beyond Barriers Programme
SEO London, in partnership with the Citizenship team at Barclays, is proud to launch a new "Beyond Barriers" programme aimed at supporting recent university graduates from Black and ethnically diverse backgrounds who are yet to secure full-time employment and have been previously underserved in terms of career advice and support.
Beyond Barriers participants will benefit from SEO London's 21-years-track record of helping students from underrepresented backgrounds achieve career success.
Beyond Barriers will support cohorts of participants over 6-month periods, with participants taking part in initial virtual bootcamps covering the following topics:
- CV and Cover Letter deep dive
- Maximizing LinkedIn profile/usage
- Confidence and Presence
- Excellence at Interviews
- Acing Assessment Centers
- Networking with Purpose
- Goal setting and doing well post securing a job
Thereafter, the participants will continue benefitting from:
- intensive coaching and support from dedicated SEO staff
- mentoring and further support from Barclays volunteers
It is envisioned that with the support of the programme, Beyond Barrier participants will successfully break into industries where SEO London has footprints. Support will be provided to participants to apply to any industry and firm, not limited to SEO London sponsor firms.
The Junior Programme Coordinator (JPC)/Senior Programme Coordinator (SPC) will build, establish, and maintain good and professional working relationships with:
- SEO London senior management team and staff across other SEO London programmes to ensure effective collaboration across the organisation
- Sponsors and the Beyond Barriers programme
- SEO London candidates and university students
- SEO London alumni
Main Duties and Responsibilities
The JPC/SPC will assist or lead in the following duties:
- Marketing of the Beyond Barriers Programme to SEO London’s network and beyond
- Screening and Recruitment of Beyond Barriers participants
- Dedicated support of Beyond Barrier participants (coaching sessions, training, check-ins) to fulfil objectives of maximizing chances of participants in securing full time gainful employment
- Execution of programming (virtual bootcamps, mentoring, networking sessions etc) to ensure programme delivers on objectives
- Manage key relationships across programme sponsors
- Identify programme business development opportunities
- Conduct analysis in achieving KPIs and reporting elements of programme
- Support SEO London’s IT strategy including the website re-design, online application system and CRM management
Knowledge and skills
The ideal candidate will have a significant number of the following skills:
- Experience in working with graduate level talent in enhancing their employability skills
- Strong interest in diversity and belief in SEO London’s mission
- Strong inter-personal skills with the ability to manage professional service relationships on the one hand and university students/professionals on the other
- Substantial project management expertise
- Knowledge of the UK university system and some recruitment experience
- Ability to synthesize data and carry out data reporting
- Strong work ethic and demonstrated ability to multi-task
- Adaptable to change given the programme is newly developed and has growth opportunity
- MS Office IT literacy (Excel, Word, PowerPoint)
- Knowledge of Salesforce desirable but not essential
- Exposure to training and development
Equal opportunities Statement
As part of its recruitment policy, SEO London intends to ensure that no prospective or actual employee is discriminated against on the basis of race, sex, nationality, marital status, sexual orientation, employment status, class, disability, age, religious belief or political persuasion or is disadvantaged by any condition or requirement which is not demonstrably justifiable.
Founded in 1903, Art Fund is the national fundraising charity for art. We exist to help protect and enrich the UK’s Museum and gallery collections and to ensure as many people as possible can access and enjoy them.
Supporter Services Co-ordinator
Hours: Full time
Salary: £26,000 per annum
Location: Kings Cross, London N1C
Although a 6-month hybrid working trial has commenced from October (paused due to government work from home directive). This trial period requires staff to attend the office 6-8 days per fortnight (pro-rata’d for part time employees).
The Supporter Services Team are at the heart of Art Fund, delivering inbound and outbound customer service through email, telephone, post, website and social channels - to members, supporters, and the wider public.
This is an interesting role where you will be on the front-line leasing with our trusted third party suppliers to deliver excellent communications and processes. Coordinating training, leasing on campaign briefings, and championing continuous system and process improvements - to ensure we're delivering first class customer care.
We are looking for someone who is a fast learner, has experience using database systems and recording data accurately. With the ability to manage multiple tasks and keep to deadlines. It is essential you have great interpersonal skills as you will be liaising with different departments and colleagues across Art Fund as well our fulfilment houses and call centre team.
Closing Date:31 January 2022
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
No agencies please.
Client Services Support Officers
Yellow Door prevents and responds to domestic and sexual abuse. Would you like to be part of our amazing team that is changing lives for the better in the Southampton area?
We are looking for highly motivated and enthusiastic candidates with a ‘can do’ attitude to join our CSSO team, the role is varied, with no day the same. The team provides support services to staff, professionals and clients, being the single point of access into Yellow Door.
The team is responsible for the triaging and administration of all referrals into Yellow Door, ensuring they are signposted to the most appropriate client service or intervention according to their needs.
We care about the wellbeing of our team, so along with training, and reflective practice, you will also have access to our employee assistance programme which includes a comprehensive telephone helpline available 24/7, offering information around medical, emotional and financial support.
We pride ourselves on being an inclusive place to work, where everyone can feel they belong and has something valuable to contribute. For this reason, we warmly welcome applicants from all parts of our rich and diverse community, particularly those from under-represented groups.
Up to 37.5 hours pw (part-time considered)
£20,118 to £24,086 FTE (Band 4, point 12-18)
Fixed term contract for 12 months (possible extension, subject to further funding)
Closing Date: Monday 7th February 2022 (9:00am)
Yellow Door works across Southampton & Hampshire and is based near central Southampton with free staff parking and opportunities for professional development. We operate a TOIL system to support flexible working.
If you think you might be what we are looking for but want to know a bit more, we’d love to hear from you. Ring Michelle or Chloe for an informal chat.
The client requests no contact from agencies or media sales.
This is a fantastic opportunity to join a growing, ambitious national charity that funds and builds state-of-the-art, multimillion-pound spaces for young people (called Youth Zones), providing life-changing support to tens of thousands of young people nationwide. If you feel you have the necessary skills, apply today!
As Executive Assistant your professional skills & experience will support the senior staff of OnSide, a charity that believes all young people should have the opportunity to discover their passion and purpose. You will work as a team with the full-time Executive Assistant in delivering essential business & administrative support to the senior staff, together with leading in the provision of a secretariat service to the Trustees Boards of our new Youth Centres.
We welcome applications from under-represented groups; in particular, from Black, Asian and Minority Ethnic individuals, people with disabilities, and members of LGBTQ+ community. Our dedicated Equality, Diversity & Inclusion Group, with support from the Senior Leadership Team, is actively promoting and advancing diversity and inclusion, ensuring a culture where everyone can be themselves and thrive.
Benefits: Flexible working culture; 5% matched contribution pension; 33 days holiday pro-rata, inclusive of Bank Holidays (rising with length of service); birthday leave; retailer & leisure discounts, free parking.
Key duties will include:
- Diary management for internal and external meetings (virtual & in-person), events, conferences, travel, accommodation, etc.
- Arranging key team meetings for the senior team, taking minutes and collating expense claims
- Servicing Trustee Boards of new Youth Zone projects, including organising meetings, preparing Board packs, managing the vetting process for new Trustees, and updating Charity Commission and Companies House records
- Recording and managing relationship data on the CRM database (training provided)
For this role you will have worked as an Executive or Personal Assistant at a senior level, with experience of supporting Boards, diary management and minute taking. You will have a systematic and meticulous approach, an ability to build effective working relationships with a wide range of people, working experience of Microsoft Office programmes, and a discrete, flexible and resilient attitude.
Other skills and experience you will need include:
- Ability to work in a team and with senior staff and Board members
- Excellent organisational, administrative, interpersonal and communication skills
- Knowledge and judgement to make sound decisions and refer appropriate matters
- Ability to remain calm and resolve conflicting requirements while working under pressure and with shifting priorities
- Commitment to Equality, Diversity and Inclusion
Closing date for applications: 9am, Monday 31 January 2022
Interviews: Monday 7 February 2022
OnSide is committed to the safeguarding of young people. In accordance with our Child Protection & Safeguarding procedures, this position requires a basic DBS check.
Registered Charity No 1125893
In the cover letter (not more than one page), please explain why you are interested in and suited to this role.
The client requests no contact from agencies or media sales.
Contract/recruitment type: Fixed Term Contract
Start date: June 2022
End date: September 2022
Salary: £9.50 per hour, plus free lunch and training provided
Hours of work: A minimum number of 425 hours for the duration of the contract. You will typically be rostered to work over 5 days, with your rest days being Tuesdays and Wednesdays.
About the role
It's starting everyday conversations in magnificent surroundings.
It’s the collaboration and the community spirit. And it’s helping millions enjoy magnificent buildings and beautiful art. This is what makes working for our client so different.
The magnificence of the location attracts millions of people from across the world every year, and summer is when the crowds reach their peak. Joining their welcoming and highly professional Visitor Services team, you'll make their experience special.
You'll give people from around the world a friendly and polite welcome. You'll answer their questions and provide information to enrich their visit too. And in everything you do, you'll aim for the highest possible levels of visitor care and security.
Friendly, outgoing and professional, with the ability to communicate well with all kinds of people, you’ll fit right in.
You're an outstanding team player, and cool and calm under pressure.
Comfortable working outdoors and spending most of your day on your feet, you're also flexible enough to work evenings and weekends.
Above all though, you know what it takes to create the kind of customer experience that leaves a lasting and positive impression.
This is your opportunity to use your personality and customer service skills to deliver the exceptional.
BEFORE YOU APPLY: Please note that our client has a number of summer vacancies. Please consider which role will best suit your aims, skills and experience, as you can only submit one application.
Interview date: February 2022
Vacancy Closing Date: 31/01/2022, 23:55
You may have experience of the following: Visitor Experience Assistant, Host, Warden, Visitor Services Assistant, Customer Service, Visitor Services, Travel and Tourism, Front Of House, Tour Guide, Ticket Sales, Admissions, etc.
Ref: 105 953
HR Shared Services Assistant
£250 per day
- Provide 'first-line' advice to line managers and employees in the application of HR policies and procedures, including but not limited to recruitment, probation, right to work, leave and performance management. Resolve queries as promptly as possible.
- Delivery of HR services in a professional and customer focused way to support a positive employee experience that builds HR's brand and reputation including referring complex cases to the appropriate HR team member
- Respond to all queries received including via the HR Shared Services inbox and progress in line with the agreed KPIs and SLAs.
- Update and manage the content of the e-recruitment system and recruitment administration activity for all permanent, fixed term, temporary/interim and secondment recruitment, including checking for newly approved requisitions and ensuring all key data is completed.
- Provide administrative assistance to Resourcing Specialists including co-ordinating interviews / assessments and preparing interview packs.
- Manage the on-boarding process for all candidates - including creating offer letters and contracts, induction arrangements, building access and reference checking along with all associated pre-employment checks.
- Responsible for setting up all new hires on the benefits systems and being the first point of contact for employee queries.
- Process HR transactional activities including promotions, allowances, starter/leavers and payroll matters, to ensure smooth running and adherence to key business SLAs.
- Update the company's HR systems including reward and personal detail changes, ensuring timely and accurate data entry and submissions to payroll.
- Manage HR documentation confidentially and professionally in-line with the data protection act, maintaining integrity of electronic/hard copy files and document storage and complying with audit requests.
3. KNOWLEDGE, SKILLS, EXPERIENCE
- Advisory Skills - including the ability to advise employees and line managers on HR policies and procedures in a commercially focused/outsourced, customer facing environment across different sites.
- Prioritisation skills & enquiry handling - ability to effectively manage a high volume of enquiries and prioritise
- Ability to support the development and implementation of HR polices and processes.
- Communication skills - with the ability to advise managers/employees of all levels, deliver difficult messages and draft accurate and detailed correspondence.
- Stakeholder management skills - including the ability to develop relationships with those interacting with the shared services team
- The ability to work autonomously when required but also collaboratively across the HR Operations team.
- Understanding of UK employment law and its application including recent changes
- CIPD qualified or studying towards CIPD qualification, or studying towards a level 5 diploma in Human Resource Management (HRM) or equivalent.
- Understanding of HR data and HR systems.
- Experience of working in a multi-disciplined HR function managing multiple stakeholders and competing priorities
- Experience of providing HR advisory services with a customer service focus
As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Seeking an experienced customer services administrator to support a people-focussed community bank. We are an established and trusted local community bank providing financial services across the Telford & Wrekin and Shropshire local authority areas.
Working in a regulated and authorised financial institution, you will be a focal point for customer enquiries, responding to general and specific product queries as well as processing requests for account withdrawals and transfers. Additionally, you will be responsible for assisting in other operational areas, as the business need dictates.
The post is demanding and requires diligence, excellent IT skills, an exemplary telephone manner, and, above all, professionalism.
The credit union sector is not-for-profit and you will be working in a small team of dedicated, customer-focussed people, who deliver valuable financial services across the economic spectrum with a sense of local priority and community purpose. Is that you?
Please attach a covering letter outlining why you feel suitable for the position.
The iCan - Independent Care Access Network, programme is a partnership between local VCS providers.
We are looking to recruit an outstanding project navigator. The navigators ,working within a team, will work alongside health and care professionals, adopting a multidisciplinary approach to working with people who have health and social care needs including dementia, diabetes, strokes and are at risk of / or have experienced falls.
The project navigator will be responsible to manage a caseload of referrals, acting as a ‘named person’ for individuals and their carers. The navigator will develop a holistic plan of support, ensuring the person gets the support /services they need and are connected to their community while promoting clients to self-manage their health & wellbeing,
Candidates may come from an information/advice, social care or health background, must be computer literate, excellent communicators, and able to successfully engage with a diverse range of stakeholders. Experience of person centred planning and of working with volunteers is desirable. These posts will run drop in centres at satellite locations as well as outreach work in Enfield and some travel round the London Borough of Enfield.
The important qualities we are looking for are:
- Knowledgeable of prevention services
- Experience of working in partnership across the voluntary sector, integrated care networks and GP’s
- Committed to person centred working
- Committed to transforming the lives of older people and their carers
Previous applicants need not apply.
Child and Adult Safeguarding Statement
Enfield Carers Centre aims to protect children/ young people and vulnerable adults who receive Enfield Carers Centre’s services from harm. This includes the children of adults who use our services
To provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child and adult protection. This policy applies to anyone working on behalf of Enfield Carers Centre including senior managers and the board of trustees, paid staff, volunteers, sessional workers, agency staff and work experience students.
The client requests no contact from agencies or media sales.
You will provide comprehensive, confidential and high-quality secretarial and administrative support to the Chief Executive Officer and members of the Senior Management Team, working with the Governance Manager and the CEO Office to proactively manage the sourcing and processing of information of a highly complex and sensitive nature. Where appropriate, you will liaise and work with other members of the team.
You will also be responsible for the robust management of the CEO’s diary, quality assuring briefing material, ensuring that all matters relating to the CEO Office activities are appropriately escalated and managed to ensure successful delivery. You will manage the time of the CEO in a way that ensures visibility across the Society and beyond, and which helps to support meeting agendas, ensuring that the CEO is fully prepared for the meetings with all necessary documentation provided.
Personal Assistant to the CEO and SMT Responsibilities:
• Conserve the CEO’s time through delegated authority for decision making in line with the Society’s policies and procedures; routing correspondence; drafting documents and collecting and analysing information
• Undertake the day-to-day running of the CEO’s Office ensuring maximum efficiency with all tasks completed on time to the required standard
• Manage and coordinate the CEO’s activities and workload and provide continuous improvement that embraces the Society’s priorities and initiatives
• Maintain strong communication and working relationships across the business and liaise with key staff and organisations on behalf of the CEO, including meeting and greeting guests and ISUOG’s new starters in the office environment
• Organise domestic and global travel and accommodation / venue bookings, relevant to the role, with complete itinerary planning, including last minute changes;
• Work closely with the Governance Manager and provide ad-hoc support with regards to the Board of Trustees and Committees
• Manage and maintain the CEO’s diary and email account, appointments and documentation on a day-to day basis;
• Proactively and independently manage all incoming and outgoing emails of the CEO ensuring appropriate distribution and follow-up action as required; highlight urgent correspondence and use autonomous judgment and initiative to respond to communications and draft non-standard responses on behalf of the CEO;
• Organise inbound emails into the appropriate folders and any relevant information to be copied into the correct file on the shared drive;
• Create and maintain filing system(s) and procedures that support the CEO Office, making maximum use of technology to support the smooth running of the office;
• Conduct weekly diary meetings with the CEO to discuss upcoming engagements, invitations and other requests;
• Ensure the CEO is fully briefed on and prepared for any business activities with a sufficient notice;
• Coordinate busy and complex diaries and schedule on behalf of the CEO both internal and external meetings and conference calls, including regular one-to-one meetings with direct reports and team meetings ensuring the best use of time;
• Provide business support to a range of meetings to ensure the effective governance and delivery of the business, including coordinating agendas, preparing presentations and recording meetings;
• Act as a note taker in meetings as required, exercise sound judgment when taking and finalising minutes from the meetings, ensuring that the key business decisions are accurately recorded and progress is followed up accordingly;
• Draft reports for various meetings on behalf of the CEO;
• Provide support to the members of the Senior Management Team as and when needed;
• Provide general administrative duties, including filing, printing, proof reading and formatting documents to a high quality;
• Support the CEO Office in basic troubleshooting of ICT related issues;
Personal Assistant to the CEO and SMT Requirements:
• Good first degree or equivalent
• Previous PA / EA experience (min. 3 years)
• Experience of diary management, scheduling & meeting organisation
• Demonstrable experience of improving the capacity and efficiency of C-suite and senior managers
• Experience of scheduling and hosting meetings, preparing agendas / supporting materials and minute / note taking
• Experience of working in an office environment
• Broad and deep working experience and knowledge of office administration processes;
• Customer service & relationship management
• Report writing and proof reading skills
• Excellent Microsoft Office and document presentation skills
• Exceptional organising and prioritising skills to deal with own and CEO’s workload;
• Accuracy and attention to detail;
• Strong communication skills both verbal and written (across cultures / professional backgrounds);
• Fluent level of English;
• Further business administration qualification or office management / system skills / courses
• Experience of working in charitable companies or membership organisations
• Experience of working with medical professionals
• Experience of working with individuals outside the UK and across time zones
• Experience of organising Global travel and itineraries
• Advanced knowledge of Word / Excel / Outlook / PowerPoint / Adobe suite;
• Competency in using social media to further the aims of the organisation;
• Research and analytical skills;
• Foreign languages
About The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG):
The International Society of Ultrasound in Obstetrics and Gynecology (ISUOG) is a highly respected professional membership organisation across 140 countries comprised primarily of clinicians who are ultrasound experts in the field of obstetrics and gynecology. The Society includes obstetricians and gynaecologists, trainees, medical doctors, scientists, sonographers, midwives and other health professionals who work to advance women’s health and well-being globally. Our mission is to improve women’s health through the provision, advancement and dissemination of the highest quality education, standards and research information around ultrasound in obstetrics and gynecology. This is achieved through education and training, programmatic initiatives and advocacy.
Location: This role is based from ISUOG House, 122 Freston Road, London, W10 6TR. From 1st September 2021, a hybrid working arrangement is in place, subject to review after one year. The post holder must work from ISUOG House for a minimum of two days each week, subject to any COVID restrictions in place.
Job type: Permanent, 5 days (37.5 hours) per week
Salary: £31,000 - £33,000 per annum dependent on experience, plus benefits
Benefits include: 20 days’ annual leave per annum plus eight Bank/Public holidays (rising by one day per year for every complete year of service, up to an additional five days), together with three additional days over Christmas and New Year; 4% (matched) employer pension, rising to 6% on successful completion of probation; Employee Assistance Program; Season ticket loan scheme
We are an equal opportunities employer; and are proud to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.
Please submit your application, CV and covering letter as soon as possible; we reserve the right to close any adverts before the closing date once we have received sufficient applications.
For further details or if you have any queries, please visit our website.
Closing date: 6 February 2022
You may have experience of the following: PA, Personal Assistant, Executive Assistant, PA to CEO, etc.
Ref: 106 407
JOB TITLE: Fundraising Assistant
DEPARTMENT: Fundraising and Marketing
REPORTS TO: Fundraiser
KEY WORKING RELATIONSHIPS
Members of the public including donors and potential donors
Other members of the Fundraising Team
Marketing and Communications team
Other St Helena staff and volunteers
Delivering exceptional supporter care when dealing with enquires from supporters via the phone, face to face and email
DUTIES & RESPONSIBILITIES
Provide fundraising support to supporters, developing strong relationships and links with individuals and groups in the local community.
To deliver timely personal thank you to all supporters
To be the first point of contact for all fundraising enquires and to redirect to the appropriate area when required.
To provide assistance with promoting fundraising initiatives
Support fundraisers with projects and administrative tasks when needed
Liaise with volunteers in the office and in the community.
Co-ordinate the delivery and collection of fundraising items requested by supporters.
Assist with answering the telephone, greeting visitors to the office and dealing with email enquiries.
Attend St Helena Hospice events and promotional opportunities outside normal working hours, weekend and bank holidays to support the fundraising team when required
Maintain and update Raisers Edge database with supporters’ information.
Carry out research as required.
Prioritise own workload according to deadlines and demands of the department.
Provide administration support to the fundraising team.
The client requests no contact from agencies or media sales.
This is an exciting opportunity to join The Royal College of Radiologists’ (RCR) Professional Services Team. The team are a key portal to access the services and support offered by the RCR to members and Fellows, NHS trusts and the general public.The role is varied and interesting, providing administrative support for a range of significant services including: the Appointment Advisory Committees (AACs), job description reviews, the Continuing Professional Development (CPD) scheme, committee servicing, the mentoring schemes, RadReach, the Radiology Events and Learning (REAL) panel, and responds to enquiries from RCR fellows and members, as well as the general public.
To be successful in the position you will have experience of working in a customer facing environment and delivering a high level of service. You will also be confident providing a variety of administrative support activities. The Professional Services Team are a friendly bunch, who all pull together to ensure work is delivered well, you will therefore need to be a dedicated team player, able to muck-in and collaborate well to deliver tasks and projects. As we’re always looking for ways to improve our work and how it’s delivered, so we are looking for someone who is able to use their initiative to identify and solve problems.
This is a varied and stimulating role for a talented individual who is keen to use their skills and experience to enhance the professional service of the RCR, if this sounds like the opportunity for you then please view our website for more information on the role.
The client requests no contact from agencies or media sales.
Islamic Relief Worldwide is an independent humanitarian and development organisation, serving humanity for over 38 years. With an active presence in over 40 countries across the globe, we strive to make the world a better and fairer place for those affected by poverty, conflicts and natural disasters.
Islamic Relief UK (IRUK) is currently recruiting for multiple ‘Supporter Relations Assistant’ positions on a fixed-term basis (with the possibility of becoming a permanent role) to join its Corporate Services division. To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the Raisers Edge database whilst delivering excellent supporter care. This will include processing donations, updating and maintaining supporter records and ensuring that information held is accurate, appropriate and up to date. Tasks also include dealing with complaints, enquiries, sending receipts etc.
The successful candidate must have or be:
- Demonstrable experience in a similar role
- Experience of using databases
- Excellent telephone manner/general customer service
- Experience of working with sensitive information
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
- Fast and accurate data entry skills
- Good standard of numeracy
- Proven administrative skills
- Good written skills
- Ability to work in a methodical manner with attention to detail
- Ability to organise and prioritise own work and meet deadlines
- Must be a team player as well as being able to work on own initiative
- Strong empathy for the aims and work of Islamic Relief
- Knowledge of Data Protection Act
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on 11/02/2022.
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications that would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.
Applicants should be sympathetic to the values of Islamic Relief:
(Sincerity, Excellence, Compassion, Social Justice and Custodianship)
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
Domestic Abuse Navigator
£22,183 - £24,491 per annum
Fixed term until 31 March 2023
We are looking for an innovative and emphatic individual to join our Durham Domestic Abuse Navigator Service as a Domestic Abuse Navigator.
You will be providing a frontline service, managing a caseload of clients with complex needs fleeing domestic abuse to whom you will provide high quality, tailored support to meet their individual needs.
Your day to day responsibilities could see you offering emotional and practical support to clients, provide pro-active crisis intervention, performing risk assessments and coordinating safety plans.
Critical to your success in this role is your ability to support the empowerment of your clients and support them to regain control of their lives.
As a Domestic Abuse Navigator, you will be passionate, inspirational, open minded and most importantly you will be yourself.
If you feel you have what it takes to make a real difference in the lives of others, then we’d love to hear from you!
You will be joining Foundation, whose core values are: People, Integrity, Collaboration and Passion.
Closing Date 23:59 Sunday 30th January 2022
Interviews to be held on the 15th February 2022
We aim for our workforce to reflect the diverse and exciting region we serve.
The client requests no contact from agencies or media sales.