• Are you looking for volunteer roles ?

    Go to volunteering section

53

Customer service and programme assistant jobs

Job Alerts On

No alerts left

Get job alerts sent straight to your inbox.

*Please enter a valid email

You haven't selected any filters. To create a tailored job alert, select your filters first.

Oh no!

By clicking 'Create alert' you agree to the Terms and Conditions applicable to our service and acknowledge that your personal data will be used in accordance with our Privacy and Cookie Policy and you will receive emails and communications about jobs and career related topics.

You will now get the latest from this search sent to your inbox.

Verify your email address and start receiving the latest job recommendations. Sign in or create an account to start managing your alerts.

A job alert for this search or a similar search term already exists. You can manage your job alerts by clicking here:

Meningitis Research Foundation, Bristol (Hybrid)
£23,000 - £26,999 per year
Join Our Mission to Defeat Meningitis – Become Our Next Fundraising Assistant!
Posted 1 day ago Apply Now
Army Cadet Charitable Trust UK, London (Hybrid)
£37,129 per year
We are looking for a new Office Manager to organise and coordinate administration duties and office procedures in the charity.
Posted 1 day ago Apply Now
Coventry Diocese, Coventry (On-site)
£28,875.7 per year
We are looking for a credit controller who is great at communication with others, good at following up & has a systematic approach to tasks
Posted today
Motor Neurone Disease Association, Northampton (Hybrid)
£26,000 per annum plus benefits
Posted 3 days ago
Discovery, Taunton, Somerset (On-site)
£30,808.69 per year
Seeking an enthusiastic, experienced Health & Social Care professional to join Discovery as Assistant Locality Manager in Taunton
Posted 6 days ago
Look Ahead Care Support and Housing, Islington (Hybrid)
Up to £30000 per annum + pension schemes
Posted 1 day ago
Closing in 7 days
Community Impact Bucks, Aylesbury (Hybrid)
£25,225 per annum (£20,180 pro rata)
Voluntary, Charity, Social Enterprise (VCSE) & Community Development Assistant
Posted 3 days ago Apply Now
Lyric Hammersmith, W6, London (On-site)
£33,000 per year
The Lyric Hammersmith Theatre are currently recruiting for a Marketing Manager to join our Communications and Sales Team.
Posted 2 days ago
Page 1 of 4
Abingdon, Oxfordshire (Hybrid)
Oxford, Oxfordshire
£30,000 - £32,000 per year
Full-time
Permanent
Job description

Quest for Learning is an education charity on a mission to close the gap for primary school children in Oxfordshire who are falling behind - often due to complex and compounding disadvantage. Many of the children we support are growing up in poverty, with limited access to books, low parental literacy, and challenging home environments. Some face health inequalities, live in areas affected by crime, or have recently arrived in the UK as refugees or asylum seekers.

We work closely with schools to provide targeted, high-impact literacy and numeracy programmes that give these children the chance to catch up, thrive, and believe in their potential. On average, our small-group tutoring helps pupils make 13 months of progress in just 10 hours - building not only essential skills, but also confidence, motivation, and a renewed sense of possibility.

The impact extends well beyond the classroom. By supporting children early, we help prevent the need for more complex and costly interventions later in life, from mental health support to exclusion and social care. Our work contributes to stronger, fairer communities by giving every child the foundation they need to participate fully in society. In doing so, we are advancing social sustainability and helping to meet global goals such as the UN Sustainable Development Goals for Quality Education, Reduced Inequalities, and Good Health and Wellbeing.

About the role

We're looking for a dynamic, relationship-focused, and highly organised individual to oversee our teaching programmes, school partnerships, and tutor network.

This role is crucial to ensuring our programmes are high-quality, well-managed, and meeting the needs of schools. You will be the first point of contact for schools, building strong relationships with headteachers and SENCOs, and ensuring that we offer the right support at the right time.

You will manage our team of tutors, ensuring they have the resources, training, and support needed to deliver our programmes to the highest standard. You will also oversee safeguarding and the measurement of programme impact, working closely with the fundraiser to ensure we have strong data for funding applications.

If you have experience in education, relationship building, programme management, or charity leadership, and you’re passionate about ensuring all children get the support they need, this role is for you.

Key responsibilities

School relationships and programme development (account management) 

  • Develop and maintain strong relationships with schools and other stakeholders, ensuring our programmes align with their needs.
  • Be proactive in identifying opportunities for growth, understanding school funding challenges, and positioning Quest for Learning as a key partner.
  • Stay abreast of educational trends, school funding pressures, and local needs, using this market intelligence to shape programme delivery and ensure our offer remains relevant, impactful, and responsive to the challenges schools and pupils face.
  • Support marketing efforts by sharing impact stories, case studies, and insights from schools.
  • Support and develop approaches that foster meaningful engagement with parents and carers, helping them to feel confident and involved in their child’s learning journey.
  • Maintain a strong understanding of school funding arrangements (e.g. National Funding Formula, Pupil Premium, EHCP funding), using this knowledge to position our programmes effectively and align with school priorities.

Tutor management and quality assurance

  • Manage the tutor team, ensuring high standards of teaching and professionalism.
  • Oversee tutor recruitment, training in programmes, and performance management.
  • Ensure tutors are properly equipped with resources and training to deliver high-quality sessions and further relationships in schools.
  • Provide pedagogical guidance and support to tutors where needed, drawing on strong educational knowledge to help resolve teaching queries or challenges.
  • Actively develop the tutor pool, ensuring we have the right expertise and capacity across Oxfordshire.

Programme coordination and delivery

  • Oversee the scheduling and logistics of our tutoring programmes, ensuring smooth delivery and efficient coordination of tutors and bookings.
  • Ensure end-of-programme reporting is completed by tutors and shared with schools and other necessary stakeholders.

Safeguarding (Designated Safeguarding Lead - DSL)

  • Act as the DSL for Quest for Learning (once trained) with support from the Chief Executive as Deputy Designated Safeguarding Lead, ensuring all safeguarding policies and processes are followed.
  • Train tutors in best safeguarding practices and ensure incidents are properly reported and recorded.
  • Liaise with schools and external agencies where necessary. 

Impact measurement & fundraising support

  • Ensure a strong framework of assessment and impact measurement for pupils and our programmes.
  • Analyse and collate data on programme effectiveness, reporting to the team.
  • Work with the fundraiser to provide teaching-related content for funding bids and reports.

Person specification

Essential:

  • Strong experience in account management, partnerships, or relationship management (preferably in education or the charity sector).
  • Experience working in education or service delivery (e.g. as a teacher, tutor, or programme manager).
  • Strong pedagogical knowledge and the ability to support tutors with teaching-related queries.
  • Excellent people skills, able to build relationships with schools, tutors, and funders.
  • Highly organised and proactive, with strong project management skills.
  • Strong ability to problem-solve, take initiative, and manage multiple priorities.
  • Understanding of safeguarding in education (or willingness to train as a DSL).
  • Ability to gather and analyse data to measure impact. 

Desirable:

  • Good understanding of school funding streams and financial pressures in the primary sector, including national funding formulas, pupil premium, and SEND-related funding (e.g. EHCPs).
  • Experience managing a team (e.g. teachers, tutors, or volunteers).
  • Experience in developing education programmes or training.
  • Familiarity with funding applications and impact reporting.
  • Knowledge of the Oxfordshire school landscape.

Why join us?

  • Make a meaningful difference beyond the classroom. This role is perfect for experienced educators - whether you’re a teacher, SENCO, literacy lead, or school leader - looking to apply your expertise in a more flexible, strategic, and mission-driven setting.
  • Stay connected to what matters: improving outcomes for disadvantaged children and supporting high-quality teaching across schools.
  • Enjoy a supportive team culture, hybrid working, generous leave, and the opportunity to help shape the future of a growing charity with a strong reputation in Oxfordshire.
  • Bring your knowledge, build partnerships, and be part of something that’s both impactful and personally rewarding.
Application resources
Posted by
Quest for Learning View profile Organisation type Registered Charity Company size 11 - 20
Posted on: Wednesday, 11 June 2025
Closing date: 07 July 2025 at 10:00
Tags: Teaching, Education, Engagement / Outreach, Literacy, Programme Management, Safeguarding

The client requests no contact from agencies or media sales.