Be a Disability Gamechanger and join us as our Customer Coordinator as we expand our national employment service Support to Work.

This new role will support our new In Work Support Team by ensuring all customers have appointments booked to get ongoing employment support. You’ll be a main point of contact for disabled people who have been successful at getting a job through our service. You’ll allocate eligible customers to our team of Employment Advisors according to agreed criteria, current caseloads and any adviser specialisms.

As part of the role there will be some administrative duties required including:

• tracking all customers who leave our service
• organising team meetings and other events as required by the Programme Lead
• keeping rotas and adviser's information and diaries up to date
• moderating comments on our social media platforms.

The job is currently home-based due to coronavirus. When we return to our offices, you can do this job from either Leeds or Manchester.

About you

The Customer Coordinator is an important role in the Support to Work service. You will need to have excellent customer service skills and experience working in a telephone-based customer service environment. You will need to be comfortable using a range of IT packages and programs.

You will bring drive and enthusiasm to your role and demonstrate that you care passionately about improving disabled people's lives.

Skills and experience

• Excellent Customer service skills, especially over the phone
• Experience working in a team.
• Previous experience working in a contact centre environment or a telephone-based role.
• Excellent written skills.
• Digitally confident- knowledge of CRM systems, especially Microsoft Dynamics, Skype for Business and Call Handling .
• Agreement with ‘Social model of disability’ approach

Disabled candidates

Equality and inclusion are at the heart of Scope’s mission and we are committed to creating a diverse and inclusive workplace with equality of opportunity for everyone.

We welcome applications from disabled people and guarantee interviews to disabled applicants who meet the minimum job criteria. Please let us know in your application if you would like to be considered for this.

Welfare Programmes Assistant

12 month contract 

Circa £30,000 pa salary and benefits

The Royal Air Force Benevolent Fund is the RAF’s leading welfare charity. The Welfare Directorate is responsible for understanding and meeting the social welfare needs of those in the RAF Family, from those currently serving in the RAF and their families through to veterans of all ages. This is achieved through the delivery of a wide range of services, initiatives and programmes which last year helped over 50,000 individuals.

We are seeking a highly organised individual with a compassionate and flexible approach to support the Strategy & Programmes Department, based in the London Head Office. Working to the Welfare Programmes Coordinator you will provide support with administration, records management and dealing with enquiries.

The successful candidate will need to have high attention to detail and advanced IT skills, particularly in relation to Microsoft Excel, with the ability to capture and analyse data. A clear communicator, they will be able to deal empathetically with beneficiaries, and indeed be able to relate professionally to people at all levels, working well in a team and demonstrating strong organisational and interpersonal skills.

A detailed job profile is available on the Fund’s website. To apply, please send your CV together with a covering letter detailing why you believe you are suitable for this role and how you meet the person specification to Elizabeth Haigh, HR Advisor, RAF Benevolent Fund, 67 Portland Place, London W1B 1AR or email.

The closing date for applications is Monday 27th July 2020.

Please note interviews will take place in two stages. Firstly via Microsoft Teams/Skype/Zoom on Monday 3rd or Thursday 6th August 2020. The second stage will involve meeting in person in the week commencing 10th August 2020.

Please note that due to the high number of applications expected, only candidates shortlisted for interview will be notified.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009) which encourages applications from all sections of the community

MAIN SUMMARY OF ROLE:

To provide a comprehensive range of support and assistance to the Welfare Strategy & Programmes Department.

KEY RESPONSIBILITIES:

1. Provide administrative support as required to Head of Strategy & Programmes and across the department, including assistance with arranging meetings, minute-taking, sorting travel arrangements, maintaining records, and file & database management.
2. Respond to enquiries received into the Headspace programme, predominantly via email, as well as dealing with new membership requests.
3. Carry out eligibility checks for access into the Fund’s wellbeing services and update databases and information systems with accurate records.
4. Provide support to the wellbeing services as and when required. Provide information, signposting and referral to a range of interventions, liaising with other staff and partner organisations as appropriate.
5. Provide support to evaluation and research work across the department, particularly in relation to sending out correspondence and inputting responses. Provide support with reporting where required.
6. Process invoices received in relation to contracts and projects, obtaining approval and passing through to Finance for payment.
7. Maintain thorough records of all projects and keep project plans up-to-date.
8. Carry out any other duties within the scope of the job as requested by Head of Strategy & Programmes or the Welfare Programmes Coordinator.

DEVELOPMENTAL OBJECTIVES:

• Progressive professional development through identified training opportunities and programmes.

PERSON SPECIFICATION

Qualifications

Essential

• A minimum of three A-levels grades A – C, or equivalent

Desirable

Knowledge / Experience

Essential

• Previous administrative experience, with high attention to detail
• Experience of responding to enquiries from people in need, by telephone and email
• Experience of supporting project work, including coordinating / managing projects
• Excellent IT knowledge, including advanced knowledge of Excel
• Experience of working within a case management system

Desirable

• Experience of working within the charity sector and/or the RAF
• Knowledge of mental health, bereavement and social isolation issues
• Experience of the CARE system

Competencies

Essential

• Planning and Organising – managing time effectively, meeting deadlines and prioritising workload
• Delivering results and meeting customer expectations – working in a systematic, methodical and orderly way, using own initiative and maintaining a high degree of accuracy & quality at all times
• Working With People – demonstrating an interest and understanding of others, listening and proactively supporting
• Following Instructions and Procedures – appropriately following instructions and adhering to policies and procedures
• Writing and Reporting – writing clearly and succinctly, in a well-structured and logical way
• Adhering to Principles and Values – upholding ethics/values, demonstrating integrity and promoting and defending equal opportunities

Desirable

• Deciding and Initiating Action – taking initiative, working under own direction and taking responsibility where appropriate
• Adapting and responding to change – demonstrating flexibility in adapting to changing circumstances, accepting new ideas
• Analysing – analysing data and information, making rational judgements and analyses
• Achieving personal work goals and objectives – accepting and tackling goals with enthusiasm and demonstrating a strong work ethic
• Applying Expertise and Technology – developing job knowledge and expertise through continual professional development, and using technology to achieve work objectives
• Learning and researching – rapidly learning  new tasks and managing knowledge

Do you have the drive, skills and experience to make a difference for seriously ill children and their families by being part of the Programmes delivery team at Roald Dahl's Marvellous Children's Charity?

We provide specialist nurses and support to seriously ill children living with complex, lifelong conditions.

The role of the Programmes Support Officer is to work with the Head of Programmes in delivering our charitable activities, focused around the seed-funding of Roald Dahl Specialist Nurse posts in partnership with NHS Trusts and Health Boards across the UK.

The main duties of the role are:

• supporting our Roald Dahl Specialist Nurses
• organising the Roald Dahl nursing conference, workshops and induction days
• providing administrative support to the Programmes Department
• volunteer management
• co-ordination of safeguarding at the charity
• working with the team on evaluation and impact measurement of charitable activities

To apply, please email your CV along with a covering letter explaining your interest and suitability for the role and how your experience addresses its requirements as per the attached Job Description and Person Specification.

Please note that applications without a covering letter will not be accepted.

Please also note that due to the expected volume of applications, it may not be possible to acknowledge and respond to all applicants.

The closing date for applications is Friday, 24th July 2020. We will notify shortlisted applicants by Friday, 31st July and hold interviews during the first two weeks of August. 

Are you a confident self-starter with experience in handling dogs? Are you confident in dealing with challenging situations in a tactful and empathetic manner?

Dogs Trust is the largest dog welfare charity in the UK with a nationwide network of rehoming centres and charity shops. Last year, Dogs Trust centres cared for over 14,000 dogs; we never put a healthy dog down.

Dogs Trust Freedom Project is a pet fostering service for people fleeing domestic abuse. However, the majority of our referrals come from women fleeing domestic abuse via women-only services. The service places dogs into volunteer foster homes on a temporary basis until their owners are able to have them back. 

We are seeking a confident and well-organised individual who is passionate about helping animals and people. As Freedom Project Regional Assistant, you will support the evaluation and matching of dog referrals received from our stakeholder referral agencies. You will also assess the suitability of volunteer foster carers for the dogs by carrying out home checks and interviews and update clients on their pet’s progress.

You must be experienced and competent in assessing and handling a wide range of dogs in a working environment such as an animal charity or rescue/rehoming centre and have experience in giving dog welfare advice to owners and handlers, with an understanding of positive reinforcement techniques.

A large part of this role involves driving a small van and transporting dogs across Scotland on a daily basis, so candidates should have a full, clean, manual UK driving license and experience of driving as part of a previous role. An understanding of the problems faced by people fleeing domestic abuse with pets is expected as is a motivation to help and support vulnerable pet owners.

This is a full-time permanent post at 35 hours per week, Mon to Fri, 9am to 5pm (candidates will be required to undertake occasional out of hours working to support the needs of the service).

Due to the nature of this role, this post is for women only and is exempt under Schedule 9 of the Equality Act 2010

To apply for this position please click the APPLY NOW button on our website. Our application process requires you submit a CV and a cover letter explaining your interest and suitability for the role.

Closing date: Friday 17th July 2020

Permanent role

18.5 hours per week, worked Monday to Friday

Based in Reading

Starting salary in the range £9,392 - £11,479 pa which is pro rata the full time equivalent salary range of £18,783 - £22,957 pa

PACT is a supportive and respectful place where people are genuinely passionate about delivering positive outcomes for children and their families.  We have been at the forefront of adoption services for more than 60 years, working with local authorities across the country.

With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and are proud to support PACT adopters from the moment we meet and through the lifetime of each family’s adoption journey. We deliver this support in a wide and holistic range of services to meet the needs of our families; one of these is our flagship project The Adopter Hub.

The Adopter Hub is an online support service for adopters and professionals working in adoption (both PACT and external partners) which offers a suite of support packages including webinars, eLearning, peer support via webchat and email, an adopter discussion forum and a range of resources using audio visual media. Due to the success and continuing growth of the Adopter Hub we are now looking to expand our friendly and busy team. Your role will be to provide administrative support to ensure that the service runs smoothly and efficiently and our partners and users receive great customer service.

We are looking for someone who is passionate about delivering excellent customer service, is able to prioritise their own workload, has a keen eye for detail and accuracy and is proficient in MS Excel. Also, you should be able to work well under pressure and be a great team player.

Interested? Further details are available on our website.

Closing date:  noon, Friday 17th July 2020

Interviews: Tuesday 28th July 2020

PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults therefore please note our recruitment procedure includes DBS checks and overseas checks (where applicable). Please note prospective employees will need to evidence they have the relevant permission to work in the UK.

No agencies please.

A First Contact Officer providing a supportive and confidential service for people who have or are experiencing Domestic Abuse by providing a first point of contact with clients, professionals and the public.  We are looking for someone who enjoys working as part of a team, has the ability to create positive working relationships, and has a passion for improving the response to domestic abuse across statutory and voluntary services.

The ideal candidate will have a flexible approach to their work alongside excellent communication skills with the ability to work alone or as part of a team who will;

Respond to calls from clients and other agencies during office hours

Respond to webchat enquiries and those via Facebook and Twitter

Monitor Daisy WhatsApp group chats to identify clients who may require staff support

Undertake initial suitability assessment for service

Refer/Signpost where appropriate internally or to other services

Complete initial assessment of risk and safeguarding

Allocate to caseworker if client meets eligibility for service

Provide information and advice as appropriate

Maintain thorough, confidential and up to date records and case management using the Daisy Case Management system

Manage the safeguarding of vulnerable adults and children in line with Daisy policy, in discussion with the Programme Director and with Children and Families and Adult Services.

To carry out maintenance and repairs to the facilities at Yeldall Manor, using your own trade skills and those of sub-contractors and volunteers. To supervise and train, with the assistance of the Facilities Manager, residents working in the maintenance department as part of the drug/alcohol recovery programme, providing meaningful and challenging work for them. To assist in the co-ordination of Yeldall Manor’s planned maintenance programme, keeping this programme up to date and maintaining records of work carried out.

You will have: practical skills and a desire to use and share them with others; the sensitivity to work alongside men in their recovery journeys; the ability to manage your own workload and stay calm under pressure; a solid Christian faith and the ability to be an appropriate role model to our client group.

As Yeldall Manor is a Christian organisation operating a Christian programme, it is an occupational requirement (in accordance with Schedule 9 of the Equality Act 2010) that the successful candidate is a committed and practising Christian. This position is subject to a satisfactory enhanced DBS check. If you are in recovery, a minimum of two years’ demonstrable clean time is required.

This post is for 24 hours a week, weekdays only.

Please see the Job Description for additional information.

Remote working or based at one of our Shelter Offices (to be discussed and confirmed)

Closing date: 19th July 2020 at 11.30pm. Interviews: Initial interviews : 29th and 30th July 2020. Final Interviews: 5th August 2020

Are you a highly skilled manager with proven experience of overseeing complex services, budgets and contract requirements in a large-scale operation across a wide geographical area, ideally in the voluntary/not for profit sector? Can you evidence where you have led change, driven efficiency and improved service effectiveness?
Then join Shelter as Head of Local Services - North and you could soon be responsible for the strategic and operational oversight of our Hubs in the North region, driving through a change programme that will revolutionise how our services are delivered.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

With more than 500 staff and an annual budget of over £20 million, our Local Community Services division provides expert advice and support over the phone and face-to-face from a national network of Shelter hubs. Our vision? For our hubs to be at the heart of their communities, bases for activism as well as for help and support. To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our North region.

About the Role
This high profile role is all about transforming, rather than simply managing, services. Indeed, we want you to deliver a change programme with your managers that will ensure hubs inspire and enable people to support us in delivering sustainable systemic change for individuals, the wider local homeless community and local homeless practice. This will involve a massive shift in mindset on how our services are delivered and we will look to you to make suggestions in how to bring about tangible improvements. This is not a static change programme, it will need to continuously improve in order to meet ever-changing demand and deliver high quality, integrated services that meet the holistic needs of those in housing need.

About you
To succeed, you’ll need significant experience of leading change, driving efficiency and improving service effectiveness, along with a track record of managing remote teams across a large geographical area in a matrix management framework. You’ll also need experience of engaging with communities, understanding how they operate and working with them to drive systemic change. The tenacity, persuasiveness and resilience it takes to build partnerships and deal with push backs is important too, as is the compassion and empathy it takes to work with service users and people with lived experience and volunteers. 

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own. 

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our North Region management team and be the change you want to see in society. 

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

To apply please email your CV and a supporting statement that addresses the key criteria on the job description via the apply button.

We’re looking for an enthusiastic individual with considerable client or customer service experience to join us as an Advice Assistant and play an important support role.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. 

In response to growing need, we are developing our service in Lancashire by offering advice, support and guidance to people in housing need on issues such as housing, debt and welfare benefits. We also offer an Information & Resource service to provide guided self-help to clients and specialist legal housing advice.

About the role
Based in Blackburn Central Library, right in the heart of the community, you will be carrying out initial fact finding triage interviews and booking appointments with the appropriate adviser, agreeing clients’ needs, providing them with basic information and advice and referring clients to other Shelter services or external agencies as appropriate. Carrying out case related support and research for Advisers and Senior Advisers and dealing with enquiries not only in person, but also by telephone and email and generating correspondence as necessary are also key elements of this role.

About you
We’re looking for a self-motivated, results-driven and customer focused individual with experience of working with vulnerable people or people with multiple and complex needs and has demonstrable experience of welfare benefits advice. With strong communication skills, a collaborative way of working and the ability to lead change and improve performance, you will also be proficient in the use of MS office applications and case management systems with good typing skills. A proven ability of managing a caseload, adhering to multiple deadlines with the ability to research caselaw and legislation and to utilise that in your day to day role are also key elements of this role.

Benefits
We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.  In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About us

Our vision is for nature and people to thrive in a world inspired by ecology. The British Ecological Society is the oldest of its kind in the world, with over 6000 members worldwide, we publish six successful journals, an ecological book series and a quarterly membership magazine, the Niche.

We actively value the diversity and wide range of perspectives that people from different backgrounds bring to their work, to ecology and to our Society.

About you

We are seeking an enthusiastic and self-motivated individual to provide office and finance administrative support to the Society and to the CEO.

This is an excellent opportunity with lots of scope for development. You will have some previous experience in customer service or administration. It will be beneficial if you have some finance experience or a degree level qualification, however these are not essential.

About the role

Core duties will include but not be limited to:

• Meet and greet visitors for business meetings and prepare meeting rooms where necessary
• Taking minutes during the staff meetings and Committee’s
• Manage orders of stationery and other office supplies
• Working with the Society’s external accountant, administer day-to-day financial processes
• Administer fortnightly payment batches and organise a batch approval timetable
• Assist with audit queries in the lead up to, during and following the annual accounts audit work based in the Society office
• Assist with travel and diary management for the Chief Executive
• Providing administrative support to other BES teams as and when required

For more information on the role, a full job description and how to apply, follow the link in the yellow box.

Finance Assistant (Sales Ledger)

We are one of the largest learning disability charities in the UK, supporting 2,500 people through our friendly, supportive, creative and diverse teams.

This is a small team so you have the opportunity to be involved in systems and development projects, should you wish, and you will always know that you are helping support people with learning difficulties to live their best possible life.

The Finance Assistant will support the team by ensuring that the sales transactions are completely and accurately recorded, and that queries are resolved quickly.

Sales Ledger / Credit Control Duties:

- Daily allocation of receipts from multiple funding streams to customer accounts
- Supporting treasury team with daily coding of receipts
- Reconciliation of cash receipt and refund control accounts
- Support Credit Controller in identifying under/over payments and raising queries with appropriate party
- Manage receipt queries with local authorities
- Liaise with Contracts team for invoicing issues
- Liaise with Local Service teams for manual invoicing and receipt issues
- Reconciliation of customer accounts to assist timely Credit Control
- Support Sales Ledger Manager with month end tasks

You will be proficient user of Microsoft Office suite and a working knowledge of accruals would be helpful but not essential

Salary: £19,000 to £20,000 pa (dependent on experience)

Job Type: Permanent Full time, 37.5 hours

Location: Emersons Green, Bristol

What we Offer

Access to the Hft Plus benefits package, which includes a great number of discounts and rewards across shops, restaurants, gym membership and days out; but also, an Employee Assistance Programme, with telephone and face-to-face support options. Access to award winning training and development – Hft is one of only four charities to have achieved the Skills for Care ‘Centre of Excellence’ provider status. Annual staff award scheme – The Fusion Awards, and peer recognition through our GEM awards programme. 20 days holiday (plus 8 bank holidays). A contributory pension scheme & life assurance

Closing date: 30th June 2020

STRICTLY NO AGENCIES PLEASE.

You may have experience of the following: Finance Assistant, Accounts Assistant, Accounts Payable, Accounts Receivable, Accounts Payable Assistant, Accounting Assistant, Accounts Officer, Finance, Finance Officer, Finance Administrator, Accounts Administrator, Bookkeeper, Invoicing, Reconciliation, Purchase Ledger, etc

Ref: 93353

Fixed term until middle of September 2020
Part time - 7 hours a week

Closing date: Sunday 12th July 2020 at 11.30pm

We're looking for an inspirational people person to join us as an Assistant Manager in our Fulham shop. You will be pivotal in assisting the Shop Manager in leading and empowering a team of volunteers to engage with the local community on Shelter's cause, maximising the contribution of gifts of time from volunteers, the gifts of products from our donors and the gift of income from our customers.

You will be the ambassador of Shelter on the high street; raising vital money for our cause. If you want to make a real difference to people at risk of homelessness, this is a unique opportunity to do just that.

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the role

You will assist the Shop Manager in the recruitment, support and development of a strong community focused shop team and empower them to maximise Shelter's income. Representing Shelter in your local community, ensuring that you and your team share your knowledge of Shelter's cause with customers, volunteers, donors and potential Shelter clients will also be important aspects of the role. You will always ensure a safe, clean, bright and happy environment for your team to work in and for your customers to shop in, in turn attracting potential donors and volunteers.
 
About you

You are a naturally energetic person with an enthusiasm for managing and empowering people. You know how to recruit and develop a team of volunteers and your extraordinary motivational skills will enable you to inspire your team to increase sales and control costs. Above all, you are ready to take on a new challenge and have a keen interest in Shelter's cause. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own.

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

We have a new role working across our Young Peoples Accommodation Services providing an effective Facilities service and supporting the management of buildings through working collaboratively with our Central Maintenance Team, Day Concierges, the Void & Facilities Lead and Service Managers.

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

The Young Peoples Accommodation Services in Greenwich is based from two main hubs, providing 110 bed-spaces across 12 separate sites.  The dedicated staff team, offer support and housing management within a Psychologically Informed environment to the young people who live within the service.

As the Facilities Officer, you will lead on liaising and communicating effectively with internal and external partners; in order to achieve void performance standards.  You will also ensure that all maintenance works are carried out within agreed timescales and to the appropriate quality, ensuring best practice and value for money; this will include maintaining compliance with Health and Safety requirements.

To succeed, you will have:

• An understanding of property and arrears management in a high-pressured environment.  
• Strong customer service skills with the ability to  effectively manage people’s expectations or dissatisfaction
• Strong communication and interpersonal skills for delivering an effective maintenance service and managing relationships with external contractors
• An adaptive, creative and innovative approach with the ability to apply these qualities to your working practices.

If you like the sound of this and you think you have what it takes, we would love to hear from you.

Closing date: Friday 2nd August 2020 (at Midnight)

Interviews to be held on : Friday 14th August 2020

This post will require an Enhanced DBS check to be processed for the successful applicant. 

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.

Do you believe everyone should have a place to call home and the chance to lead a fulfilling life?

SHP (Single Homeless Project) is one of London’s leading homelessness prevention charities and a dynamic and growing organisation changing 8,000 lives every year across London - from supporting people in crisis, to helping them take the final steps towards independence and employment.

We have been working in partnership with MTC Novo and the National Probation Service (NPS) to deliver a pan London housing support service since October 1st 2018.  This involves SHP providing a high quality housing advice and access service across the entire NPS London Division.  With our staff co-located in probation offices, we work in close partnership with probation, to support medium to high risk offenders to either sustain their current accommodation or secure new housing as needed.

We are seeking a Lead Floating Support Worker to join our team to deliver intensive support to medium-to-high support clients. Working with clients across London, you will support a caseload of up to 18 clients for a maximum of 12 weeks. Support will be focused on core objectives with the aim of delivering effective interventions that the client can sustain going forwards. 

To be successful, you will have:

• An understanding of working in supported housing or floating support services, with a demonstrable knowledge of Housing and other related Legislation
• Ability to deliver high quality, structured and time limited interventions that have a lasting impact on clients’ lives.
• Experience of managing complex and difficult situations in relation to vulnerable client group(s).
• Ability to effectively liaise with a range of service providers or agencies, in order to establish or improve services for clients.
• An understanding of the principles underlying a quality and customer focused service, with proven ability to empower service users.
• Ability to be self motivating, work under pressure, and manage time effectively, prioritising different areas of work according to need.

Closing date for applications: 27th July 2020 (at Midnight)

Interviews to be held on:5th August 2020

This post will require an Enhanced DBS check to be processed for the successful applicant

Our attractive benefits package includes:

• A salary increase after successfully completing six months.
• A 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services
• 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),
• A contributory pension scheme: SHP will contribute the equivalent of 5% of your annual salary
• Staff Health Cash Plan and discounts scheme
• Comprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our work

SHP is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces.  We are also Disability Confident Committed, a Stonewall Diversity Champion and IIP accredited.  In the London Homelessness Awards 2019 one of our Projects was commended for their work.