Customer service assistant jobs
Assistant Centre Manager
Role to cover: Bookings, Marketing & Administration
Report to: Centre Manager
Responsible to: Vicar and PCC
Place of Work: St Pauls Church, Hills Road, CB2 1JP
Full time: 37.5 hours per week, Monday- Friday with capacity to work occasional evenings and a maximum of 2 Saturdays out of 4 each month, if needed. Time off in lieu applied.
Flexible working is possible with core hours being 10am-3pm. This will be discussed on a case-by-case basis and discussed with the Centre manager at the beginning of each week.
Holiday: 25 days per year plus bank holidays.
This is very much a hands-on role and will be suited to a candidate with sales, marketing and administration experience. This role is a significant and essential one for St Paul’s Church and Community Centre.
This role has two clear functions. Firstly to take the lead in room hire and bookings for the church. It is vital in this role for the business to be run with professionalism and skill, maximising the income for the church. The post-holder will develop a clear business strategy with support from the Centre Manager and commercial trustees. The business strategy should be mindful of the wider mission of the church and its community interests. An element of the position is event coordination, to help plan and run events, weddings, and to support external hirers with logistics and setup.
The second function of the role is marketing and communications. The post-holder will be responsible for helping to promote not just the commercial side of the business, but St Paul’s Church and Community Centre as a whole. This means developing an approach across social media, the physical building, the website, and other avenues to communicate the wider vision of St Paul’s. This will be done in consultation with the Centre Manager, Vicar, other staff members and with the PCC.
The role is the engine of the church, providing the necessary income to run the building, employ staff and help run the community programmes. You will be proactive and a self-starter, actively looking for business and ensuring all marketing has been produced and published accordingly. You will lead on the production of physical and digital assets and enable the updating of our website.
Experience in property management and with working in the 3rd Sector would be beneficial but not mandatory.
Report to:
The assistant centre manager is a key role in the life of St Paul’s Church. Working closely with the Centre Manager, other staff and volunteers, the postholder is essential to the smooth running of all our operations. The postholder works across the church and centre programmes but with a particular focus on bookings and marketing.
Role Description
Commercial:
• Be the lead on managing the commercial bookings from the initial enquiry all the way to the end of the booking, dealing with any queries or issues arising.
• Ensure that bookings are well-managed and appropriate for the spaces and facilities offered. Be available to work some Saturdays and evenings in order to facilitate out of hours and larger weekend events.
• Respond to bookings enquiries on email, via our website, on the phone and in person with a customer-focused professionalism and skill.
• Work with the Centre Manager and Vicar to ensure the appropriateness of bookings and cross-referencing with the church diary and community programme.
• Make and complete bookings on our Midas (or similar) booking system, detailing as much information as possible to be able to share with other members of the team.
• Work with the Centre Manager and Vicar to ensure the appropriateness of bookings and cross-referencing with the church diary and community programme.
• Administer all booking invoices in line with our agreed commercial terms, including deposits, and ensure clear paperwork/ communication for the book-keeper. Chase bad debts when necessary.
• Support the review of booking rates (including benchmarking), terms & conditions and commercial policies, conducted by the trustees.
• Bring in new business to the centre by reaching out to past, present and new clients to increase bookings.
Marketing:
• Be responsible for marketing St Paul’s Church and Community Centre, including physical and social media content. Be proactive in designing posters, flyers, banners and other promotional material, working with external designers and printers when needed.
• Advertise and promote the centre spaces for hire, working with the centre manager and commerce committee to maximise income.
• Ensure that both our physical and digital assets are within brand guidelines, professional and that they promote St Paul’s Church and Community Centre in a positive way.
• Oversee the website and ensure that it is up to date; oversee any new website design project. Enable other staff members to edit the website and support our social media.
Other:
• Be a team player who communicates and works well with our volunteers, the staff team, the commerce committee and vicar.
• Support the Centre Manager in the day-to-day operations of running the church and centre, including parish administration, practical tasks and liaison with external contractors, as necessary.
• Be involved in and support special projects, church events and community programmes e.g. ArtsFest.
• From time to time, you may be required to undertake tasks outside the specific tasks listed above.
• Ordering general supplies for centre such as cleaning and kitchen equipment.
• This job description should be read in conjunction with your contract of employment which always takes precedence.
• Be hands on if needed to assist centre manager in managing facilities and occasionally need to help with the setup of the mid-week church services.
Registered Charity
6 - 10
To be a place of encounter and radical hospitality.
The client requests no contact from agencies or media sales.
Thank you!
.jpg){kind=logo}
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About the Role
Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.
The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.
The main duties and responsibilities include:
- Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
- Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
- Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
- Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity.
To succeed in this role, you will have:
- Previous experience of working in a customer or supporter service environment
- Administrative experience in a busy office environment
- Experience of using Raiser’s Edge or similar Customer Relationship Management database
- Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
- Excellent attention to detail, especially when entering data.
- Good working knowledge of MS office, including Word, Excel and Outlook.
For a full job description and person specification please see the link below.
About Sense
We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.
Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.
To apply
Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly. We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.
Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.
Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.
For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.
No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.
.jpg){kind=logo}
Thank you!
About Us
The Association for Post-Natal Illness (APNI) is a national charity that provides information, support, and advice to women experiencing post-natal depression. We also support partners, friends, and family members.
We are seeking a Trainee Administrative Assistant to join our small and supportive team in Fulham.
The Role
This is a fantastic opportunity for someone looking to gain hands-on experience in the charity sector. In this role, you will:
- Provide frontline support by answering our helpline, emails, and letters (with full training and supervision).
- Maintain contact with volunteers, supporters, and beneficiaries.
- Learn to use our internal database and support profile-raising activities.
- Help with communication to health professionals (midwives, health visitors, etc.).
- Occasionally liaise with journalists to provide general information.
Training & Support
We’ll provide full training during the first six months with ongoing support from experienced colleagues.
Benefits
- £15/hour during training, rising to £17/hour after probation.
- 4 weeks’ paid holiday per year (pro rata), plus long office closures at Christmas and Easter.
- Sick pay after two weeks of illness.
- Flexible working options after initial training.
Who We’re Looking For
This role would suit someone who is organised, empathetic, and eager to learn. No prior charity experience is required. Some knowledge of post-natal depression would be helpful, but it is not essential. A positive attitude towards people experiencing mental illness is essential, along with enthusiasm and a genuine commitment to our mission of supporting women through one of the most challenging times in their lives.
We welcome applications from all candidates, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity. Please note, due to circumstances beyond our control, candidates must be able to climb and descend two flights of stairs to access the charity office.
The client requests no contact from agencies or media sales.
Thank you!
If you have a passion for good food, excellent service and a caring nature, we would love to hear from you!
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas.
This is part-time, permanent role for 24 hours per week, with shifts over seven days.
Key responsibilities of the role:
- Provide high-quality food and beverage services
- Assist the catering team in preparing restaurant-quality meals for beneficiaries, visitors, and staff
- Organise and maintain a clean and tidy kitchen environment at all times
- Support the Catering Supervisor with the daily operations of our dining rooms and bar, ensuring that everyone receives excellent service
- Provide catering support for special functions, open days, meetings, and events
The Royal British Legion operates six care homes across the UK, dedicated to providing exceptional residential, nursing, and dementia care to veterans and their families.
At Maurice House, fostering a supportive community is paramount. With a specialised dementia lodge, 12 acres of beautiful grounds, and a diverse range of engaging activities, we offer a warm and welcoming environment for our residents. The home features 77 en-suite bedrooms and comfortable lounges, while our expert care team provides specialized support, including dedicated care within our dementia lodge for up to 30 residents. With its blend of comfort, community, and exceptional standards, Maurice House provides a welcoming home where those who served feel truly valued.
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Flexible hours to suit your needs
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
Crisis is the national charity for people experiencing homelessness. We have embarked on our new 10-year strategy for ending homelessness. We know it is not inevitable. We know together we can end it.
Our shops generate valuable income to support our services, create opportunities for homeless people to learn new skills and contribute to Crisis’ work in the community. They have a unique contemporary visual identity and are dynamic and creative places to work.
Location: This role will be split 50/50 across our Putney and Hammersmith locations
- Shop from Putney - 7 Putney High St, SW15 1SS
- Shop from Hammersmith - 108 King St, London W6 0QP
About the role
We have a fantastic opportunity for a Shop Supervisor to make a difference and deliver positive social impact in the local community while also raising money to fund Crisis’ work ending homelessness.
As a Shop Supervisor, you will support the Shop Manager and Assistant Shop Manager to deliver an outstanding customer experience. You will play a key role in delivering customer service and supporting volunteers, as well maintaining the look and feel of the shop and processing stock. You will work towards ambitious sales and training targets, maximising the impact on our mission to end homelessness.
This is a unique retail opportunity where you will also be involved in delivering on the job training for Crisis members, supporting them to gain the skills and confidence needed in the workplace. You will work collaboratively with your team and will have opportunities to build your own skills and career progression.
About you
To be successful in this role you will have significant retail or customer service experience alongside a genuine interest in charity retail. You will be seeking a challenge that stands out from other retail roles and will be looking to build a career in this sector. You will be committed to Crisis’s values and mission to end homelessness.
Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.
We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.
Working at Crisis
Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.
Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.
As a member of the team, you will have access to a wide range of employee benefits including:
-
A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
-
Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
-
Pension scheme with an employer contribution of 8.5%
-
28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
-
Enhanced maternity, paternity, shared parental, and adoption pay.
-
Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.
When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.
How do I apply?
Please click on the 'Apply for Job' button below. Our shortlisting process is anonymised as part of our commitment to equality, diversity, and inclusion. We do not ask for CVs, instead we ask you complete the work history section and answer the screening questions for us to be able to assess you fairly and objectively. At least two members of staff score all applications.
Closing date: Sunday 28 September at 23:55
Can I use Artificial Intelligence (AI) technology for my application?
We strongly discourage applicants from using AI technology at any stage of the recruitment process. This is so we can run a fair, transparent process which gives all applicants an equitable chance of success. We want to hear about your own experience and perspectives in your application and if shortlisted, during the interview too.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Location: FARA East Sheen, SW14 7DH
Type: Full-Time, 5 days per week (Tuesday - Saturday)
About Us:
FARA East Sheen is a vibrant charity retail shop that has been at the heart of our local community for over 30 years. With 40 charity shops across the UK, we are dedicated to helping disadvantaged children and young people in Romania. Join us and be part of a team that makes a real difference every day!
The Role:
We are looking for a motivated and friendly Assistant Manager to support our Shop Manager and team in the effective running of our busy shop. This role is perfect for someone who enjoys a dynamic work environment where no two days are the same. The Assistant Manager’s main role is to support the Shop Manager and the team in the effective running of the shop while maintaining high levels of service for our customers.
Key Responsibilities:
- Assisting the Shop Manager in organising and planning daily strategies
- Assisting the Shop Manager with team building
- Helping implement Company Policies and Procedures
- Networking with customers and the local community
- General admin
- Sort and prepare donations for sale
- Steam and price clothing items
- Create eye-catching shop displays
- Handle cash and operate the till
- Foster a welcoming atmosphere for customers
- Address customer queries and resolve issues
- Build connections within the local community
- Stay informed about our products and current promotions
The Candidate:
- At least 1-year experience as a Team Leader / Assistant Manager
- At least 1 year of Retail or Hospitality experience
- Excellent customer service skills
- Interpersonal and great communication skills
- Problem-solving attitude
- Organised and efficient
- Hard-working
- Positive approach
- Great at multitasking
- Lives within 45 minutes of the store
- Able to assist the team with all shop duties e.g. lifting/ handling of loads/crates/sacks
Working times:
- Shop Opening Hours: 09:30-17:30
- 8-hour shift/ 30min paid break
- 5 days per week rota (Tuesday - Saturday)
What We Offer:
- Employee Assistance Program
- Enhanced sick pay (subject to conditions)
- 28 days holiday, including bank and public holidays
- Employee discount (subject to conditions)
- A birthday day off after 2 years of employment
How to Apply:
If you are passionate about retail and want to make a difference, we would love to hear from you!
Join us at FARA East Sheen and be part of something special!
Thank you!
Library Assistant - Part time
Hours: Part Time. 0.6 FTE
Location: South Kensington, London
Contract: Permanent
Salary: £26,035-£26,675 per annum, £15,621-£16,005 pro rata depending on experience and qualifications
Probationary Period: 3 months
The Society
The Royal Geographical Society (with the Institute of British Geographers) is the learned society and professional body for geography and geographers. It is also a charity and a membership organisation. The Society was founded in 1830 and has been one of the most active of the learned societies ever since. It was pivotal in establishing geography as a teaching and research discipline in British universities and continues to play a key role in geographical and environmental education.
The Society is a leading world centre for geographical learning – supporting education, teaching, research, professional practice and scientific expeditions, as well as promoting public understanding and enjoyment of geography and providing advice to policymakers.
We are looking for a confident, proactive individual who enjoys teamwork and has some experience of working in a library or is interested in pursuing a career as a librarian to join our Collections team as a part-time Library Assistant.
Experience of working in a customer-facing office environment is highly desirable. An interest in geography and cartography would be advantageous.
The Library Assistant will be line managed by the Principal Librarian and work closely with other members of the Collections team, which includes the Deputy Librarian, the Cartographical Collections Manager, the Assistant Librarian - Archives and Periodicals, and the Assistant Librarian - Photographs and Artworks.
There are a range of benefits at the Society which include the following:
- 35-hour working week with core working hours between 10.00am-4.00pm.
- Flexible working arrangements are available with a mix of office based and home working.
- 25 days annual leave per annum plus public bank holidays.
- Society closure between Christmas and New Year, in addition to the basic annual leave allowance.
- Pension scheme - 3% employee, 7.5% employer.
- Group Life Assurance at four-times basic annual salary.
- Corporate eye care vouchers.
- Cycle to work scheme.
- Free 24-hour Employee Assistance helpline with available counselling support
Closing date: 9.30am on 22 September.
Interviews are planned to take place on 29 September.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
The Society aims to be an equal opportunities employer.
Applicants must have the right to work in the UK. The Society is unable to offer work visa sponsorships.
No agencies please.
Thank you!
This a part-time role, working 28 hours per week (including weekends and bank holidays). Working 5 shifts over 7 days.
Please note that we are currently only able to consider applications from candidates who have the legal right to work in the UK. We are unable to sponsor visas at this time. As this role is on-site, you will need to live within a commutable distance to the Care Home.
Key responsibilities:
- Assist the Chef with food preparation and baking
- Maintain a hygienic kitchen environment by ensuring all cookware and utensils are cleaned and dried according to required standards
- Be responsible for your own and others’ health and safety, ensuring the removal of waste including any potential hazards or faulty equipment
- Provide excellent care and develop good relations with our residents to enhance their overall experience
Come and be part of the leading Armed Forces charity, making a difference to the lives of those who have served to keep us safe and protect our way of life.
Employee benefits include:
- 22 days’ paid holiday per year plus bank holidays (pro rata), with optional annual leave purchase scheme of up to 5 working days
- Generous pension contributions, with Employer contributions ranging from 6% to 14%, subject to eligibility
- Additional rates for nights, bank holidays and overtime
- Flexible hours to suit your needs
- Affordable and quality meals at reduced cost
- Free on-site parking
- Free enhanced DBS check
- Uniform provided at no cost
- Employee Assistance Programme providing confidential counselling, financial and legal advice
- Exclusive retailer discounts on popular brands
- Range of courses delivered by learning specialists to support your development goals and objectives
Lister House is one of six care homes, set in the historic city of Ripon, North Yorkshire. A place where ex-servicemen and women and their spouses can feel completely at home, providing care for those who have served in the Armed Forces and their dependants. We offer Nursing Care, Residential Care, Dementia Care, and Day Care. The home also features a chapel and is supported by a dedicated team. As part of our award-winning team, you will receive full support with training and personal development.
For more detailed information about the role, please see our Vacancy Information Pack attached to our direct advert.
RBL is committed to creating a diverse and inclusive organisation, reflecting the diversity of the armed forces community and of wider society. We welcome applications from people of all backgrounds and personal characteristics and aim to operate an inclusive recruitment process.
We may close this vacancy early if we believe we have enough strong applications to be able to successfully fill the role(s). Interested candidates are encouraged to apply as soon as possible.
Thank you!
Fundraising and Marketing Assistant
We are looking for a Fundraising and Marketing Assistant to join our small, passionate team in this hybrid working role.
This is an exciting opportunity to help deliver our ambitious fundraising and marketing strategies, expanding our reach and impact in the community.
Position: Fundraising and Marketing Assistant
Location: Leigh Park, Hampshire – Hybrid (50% office-based)
Salary: £15,795 - £16,380 per annum (£25,974 - £26,936 FTE)
Hours: Part time (22.5 hours per week)
Contract: Permanent
Closing Date: Monday 6th October 2025 at 11.59pm
The Role
This new role will enhance our fundraising and marketing activities, connecting with diverse audiences including young people, families, professionals, and supporters. You will create compelling digital content, manage our website, social media, and email campaigns, and support donor stewardship and fundraising administration using our CRM system (Donorfy).
You will:
- Create and manage engaging content across website, social media, and email campaigns.
- Support donor and community fundraiser stewardship, ensuring excellent relationship management.
- Assist with small and medium-sized trust and grant applications.
- Analyse digital performance to inform and improve strategies.
- Maintain and enhance our website and CRM database.
If you are creative, proactive, and driven by purpose, and you enjoy both content creation and using data to amplify impact, we would love to hear from you.
About You
We are seeking someone with excellent communication skills, a flair for digital content, and an interest in supporting our mission.
You will have:
- Experience in a communications or marketing role.
- Experience creating content across websites, social media, and email marketing.
- Skills in using platforms such as Canva, Mailchimp, and JustGiving.
- Strong writing, editing, and relationship-building skills.
- The ability to manage multiple projects and deadlines in a busy environment.
Desirable:
- Experience supporting fundraising initiatives and donor stewardship.
- Knowledge of CRM systems, preferably Donorfy.
- Experience creating multimedia content such as videos and graphics.
Benefits Include:
- Work laptop for hybrid working.
- Generous annual leave plus bank holidays.
- Flexible start and finish times (between 8am–6pm).
- Flexible hours for appointments and caring responsibilities.
- 3% employer pension contribution (if eligible).
- Paid sick leave.
About the organisation:
This charity is based in Leigh Park, Hampshire, dedicated to supporting young people and families. We provide a range of services including counselling, advice, outreach, and community engagement. Our goal is to make a positive difference in the lives of those we serve, and we are proud to be a trusted, specialist charity in our community.
We are an equal opportunities employer and welcome applications from all sections of the community.
Other roles you may have experience of could include: Marketing Assistant, Fundraising Assistant, Communications Officer, Digital Marketing Executive, Fundraising Officer, Marketing and Fundraising Coordinator, Communications and Fundraising Assistant.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reference Number: V558
Job Title: Project Assistant
Location: Newcastle upon Tyne
Contract Type: Fixed Term Contract until 31 March 2026
Hours: 14 hours per week over 4 days, to meet programme needs
Salary: £9200 per annum (£23k FTE)
DBS/PVG: Enhanced Level DBS
Job Family: Job Family 3
Line Manager: Delivery Leader for Scotland and Northeast England
Closing Date: 7th October 2025 We reserve the right to close this vacancy early if we receive sufficient applications
Start Date: ASAP
Interview Dates: To be confirmed
We reserve the right to close this vacancy early if we receive sufficient applications
Volunteering Matters
Who we are
At Volunteering Matters, we believe people have the power to create change. Whether through volunteering by helping others and giving time, or through social action such as speaking up, campaigning, or leading change, everyone can make a difference. We bring people together to build stronger communities across England, Scotland and Wales, making sure everyone has the chance to get involved and create real change.
What we do
We help people of all ages and backgrounds get involved in volunteering and social action. We focus on making sure that everyone, no matter their situation, has the chance to take part. We work with local people.
How we do this
We support people to share their time and skills to help others and tackle big challenges in their communities.
· We remove barriers to volunteering and social action, making it easier for people who don’t always get the chance to take part.
· We listen to and amplify voices that aren’t always heard, helping volunteers and communities influence change.
· We help volunteers beyond their first experience, offering training, support, and pathways to new opportunities.
· We connect businesses with communities, creating meaningful employee volunteering projects.
· We show the impact of volunteering and social action, proving how it changes lives for the better.
It’s a brilliant time to join us. We’re evolving, growing our impact, and shaping a future where everyone can take part and feel they belong.
Role Purpose
We’re looking for a flexible and self-motivated Project Assistant to join our team in Newcastle, supporting the delivery of our Home from Hospital and Community Support project.
Preventing admissions, and re-admissions, to hospital is crucial for the NHS. Re-admissions alone cost the NHS over £2 billion per year, and no-one wants to be in hospital when they can be recovering safely and comfortably at home. The Home from Hospital project was developed to help enable people to thrive back at home, and in the community, while at the same time supporting the NHS.
We recruit, train, support and coordinate volunteers, who provide a “little bit of help” to people who may be socially isolated, have health issues, or don’t have many people around them.
Our volunteers provide social, emotional or practical support, completing short-term tasks for up to 6 weeks. This includes tasks such as helping with grocery shopping, collecting and delivering medical prescriptions, in person or telephone check in’s, driving someone to an appointment, helping with paperwork, ensuring the home is safe and secure, and lots more!
As our Project Assistant, you will:
· Work closely with Volunteering Matters colleagues in a flexible and agile way, taking instruction and responding quickly to ensure beneficiaries and volunteers have the best possible experience
· Face to face and telephone contact with older people taking part in the project, completing practical, social, or wellbeing tasks to meet their individual needs
· Administrative tasks including providing updates to colleagues on project activities, processing paperwork, and other computer-based tasks to help ensure the smooth delivery of the programme
· Support with the promotion of the project across Newcastle in order to attract new volunteers and generate referrals – this may include drafting content, public speaking and giving presentations
This role is part of a fast-paced and responsive workplace environment. In order to meet the needs of the programme, we are looking for a candidate who can offer significant flexibility when it comes to working hours – ideally over 4 days per week.
Our Values & Way of Working
In all that we are guided by our values: Empowering, Inclusive, Compassionate, Positive & Straightforward.
Diversity & Inclusion
Volunteering Matters welcomes all applicants and are keen to ensure our team reflects the diversity of the UK and the communities we serve. We encourage applications from disabled, LGBT and Black, Asian and Minority Ethnic backgrounds, along with candidates with any protected characteristics and from disadvantaged groups.
Disability Confident & Reasonable Adjustments
We guarantee to interview anyone with a disability whose application meets the minimum criteria for the role. Please provide evidence in your application, which demonstrates that you meet the level of competence required in the Job Description under skill and experience. To be considered for a guaranteed interview or to discuss any reasonable adjustments during the process, please state this in your cover letter.
Benefits
Our employee benefits reflect our culture which is built on an approach of full flexibility with accountability, and designed to let you make your most positive contribution; we offer:
· Flexible Working by Default (re hours & place of work)
· Unlimited Annual Leave
· Employee Pension scheme
· Life Assurance
· Cycle to Work Scheme
· Season Ticket Loan
· Employee Assistance Programme
· Enhanced sick and family leave.
· Lifestyle Discount Scheme
We are also open to discussing job share applications.
GDPR Statement
If you apply for a role with us, we will retain your contact details including your name, address, email address and phone number to help us manage your application for up to six months. We will not use your personal data for any other purpose or share it with any third party. You can contact us at any point to update your personal information or ask us to delete it from our records.
Policy on AI-Generated Applications
Applications are accepted on trust, and we expect all submissions to reflect the applicant’s own words, experiences, and motivations. While tools such as Artificial Intelligence (AI) may support the application process, applications should not be generated wholly by AI.
To Apply
Please send an updated, complete CV and cover letter via the Charity Job Apply button above. In your application clearly state which role you are applying for. In the cover letter please demonstrate how you would fulfil the role requirements, what previous relevant achievements you have (both in life and at work), what skills & experience you can offer, and what you believe you can contribute to Volunteering Matters.
Please note that all applicants must have the right to work in the UK. Unfortunately, we’re unable to progress applications that don’t meet this requirement.
If you have any questions about current vacancies, the recruitment process, or need support, our team is here to help. Whether you're a candidate looking for more information or with an HR query, please don’t hesitate to get in touch.
Registered Charity
101 - 500
We turn local knowledge into action by working with volunteers and partners across the UK to build stronger communities for all.
The client requests no contact from agencies or media sales.
Thank you!
The Public Fundraising Administrative Assistant is key to the smooth running of the team. They’ll work closely with every person in the team to provide effective and efficient administrative support and ensure our supporters have an excellent experience of fundraising for us.
The right candidate will have excellent attention to detail and enjoy working through processes. You’ll be able to manage a busy workload which depends on meeting deadlines, and be a team player with excellent communication and people skills. Above all you’ll have a real desire to make a difference to the lives of people affected by bowel cancer.
Registered Charity
51 - 100
We’re the UK’s leading bowel cancer charity. We’re determined to save lives and improve the quality of life of everyone affected by bowel cancer.
The client requests no contact from agencies or media sales.
Thank you!
Are you passionate about delivering outstanding supporter experience and operational excellence?
Sue Ryder is seeking a proactive and experienced Supporter Services Team Leader to join our dynamic team. If you have a strong background in donation processing, financial reconciliation, and managing a team, this is your chance to make a real impact.
Supporting our Fundraising Directorate, you'll play a vital role in ensuring donation compliance, driving income processing efficiency, and leading a team to success. You'll work closely with the Supporter Services & Standards Manager to deliver strategic initiatives that support our mission.
Key responsibilities:
- Lead donation compliance: Oversee best practices and Gift Aid operations, ensuring donations are processed in line with standards, including for third-party platforms.
- Manage income processing & financial reconciliation: Take ownership of the financial reconciliation process, ensuring accuracy and transparency in income management.
- Team Leadership: Line manage the income processing side of the Supporter Services & Standards team, supporting their development and fostering a high-performance culture.
What we're looking for:
- Experience in supporter or customer care, particularly in donation processing and financial reconciliation.
- Leadership skills: Proven ability to manage, inspire, and develop a team to achieve goals.
- A passion for impact: A desire to contribute to the success of our fundraising efforts, and to help deliver strategic goals that support Sue Ryder’s mission.
- Proactive mindset: Ability to take initiative, solve problems, and drive continuous improvement in donation management.
At Sue Ryder, we’re committed to making a real difference in people's lives. By joining our team, you’ll have the opportunity to contribute to our incredible work while advancing your own career in a supportive and rewarding environment. If you’re ready to take the next step in your career, we’d love to hear from you.
Competitive Benefits Package
- Company pension scheme
- 27 days holiday - rising to 33 with length of service plus bank holidays
- Enhanced maternity and paternity pay
- Enhanced sick pay
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non-Binary Individuals
- Refer a Friend scheme - £250 payment
- Inclusion passports
- Free Period Products
- Electric Vehicle Scheme
- Healthcare Cash Plan
- Death in Service Benefit
- Staff discount of 10% on new goods online
- Structured induction programme and learning and development opportunities.
- and lots more. Please visit our careers website for the full list.
Closing date: 25th September
Interview date: w/c 6th or 13th October (inc test)
We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.
Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process
If you want more than just a job, we want you.
Join the team and be there when it matters.
Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.
Thank you!
Personal Assistant (PA) to the Directors of Strategic Partnerships and Performance & Insight
Contract type: Permanent, Full Time – 35 hours per week
Location: London, United Kingdom. Subject to right-to-work.
UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel). 60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.
Salary: £39,358 – £42,500 per year with excellent benefits.
Change starts with water. Change starts with you.
Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.
About WaterAid
We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.
About the team
This role sits across two key departments within the Communications and Fundraising Directorate —Strategic Partnerships, which drives transformational partnerships to achieve our mission and Performance & Insight, which ensures our work across fundraising and campaigning is insight-led, data-driven, and delivering maximum impact.
About the role
As our PA to the Directors of Strategic Partnerships and Performance & Insight you will play a proactive and central role in enabling effective leadership and operational delivery across two high-impact departments and work closely with both Directors, senior stakeholders, project teams, and administrative colleagues to drive sustainable change.
In this role, you will:
- Proactively provide executive support to both Directors, anticipating needs, and managing diaries and preparing high-quality materials for internal and external engagement.
- Coordinate departmental and leadership meetings, ensuring agendas, logistics and follow-up actions are delivered efficiently and reported to key stakeholders including Board and Committee members.
- Support the delivery of strategic initiatives and transformation projects, maintaining oversight of priorities, deadlines, and departmental records, and identifying opportunities for continuous improvement.
- Lead internal communications planning and collaboration across SP and PID, managing SharePoint sites, induction programmes, and collaborating with other PAs to align processes and share best practices across the organisation.
- Champion WaterAid’s commitment to equity, inclusion and safeguarding.
Requirements
To be successful, you will need:
- Significant experience as a PA or high-level administrator in a complex organisational setting, with a proven ability to manage competing priorities and deliver under pressure.
- A proactive, detail-oriented, and solutions-focused approach, with excellent organisational and time management skills.
- Strong collaboration and relationship management skills, with the ability to influence, negotiate, and build effective working relationships across diverse stakeholder groups.
- Excellent written and verbal communication skills, with experience drafting high-quality briefing papers, presentations, and correspondence on behalf of senior leaders.
Although not essential, we’d prefer you to have:
- Experience in the charity or international development sector.
- Familiarity with project management tools and techniques.
- Understanding of data protection principles and experience managing intranet content.
Closing date: Applications close 12:00 PM UK time on 29 September 2025. Interviews are expected to take place week commencing 13 October 2025.
How to apply: Click Apply to complete the pre-screening question and upload your CV and cover letter.
Can I use Artificial Intelligence (AI) technology in my application?
At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre‑employment screening
To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy. All UK based roles require a basic Disclosure and Barring Service (DBS) check.
Benefits
- 36 days’ holiday (including 8 Bank Holidays)
- Option to buy an extra 5 days’ annual leave
- Employer pension contribution up to 10 %
- Flexible and hybrid working arrangements
- Season ticket loan
- Free annual eye tests
- ‘Give as you Earn’ charitable giving scheme
- Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
- Sabbaticals
- One paid volunteer day each year
Our Global Commitment:
Our people promise
We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.
Equal Opportunities
We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.
Safeguarding
We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).
Together, we’ll change the world through water.
Join us and be part of the change !
Registered Charity
More than 1000
Our vision is a world where everyone, everywhere has sustainable and safe water, sanitation and hygiene.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unique opportunity to join a fast-moving, values-led organisation. The successful candidate will be responsible for ensuring the accurate and timely data processing of the sales and purchase ledgers for both our organisation and those we outsource our services to. Teamwork is central to the ethos of our work and staff are encouraged to work collaboratively and supportively.
Thank you!
£27,000 - £28,000 pa
Full time
6 month contract
We also welcome part time and job share applications
Fulham Palace is a truly remarkable place. For centuries, this Grade I Listed building situated in extensive grounds by the Thames was the country residence of the Bishops of London. The Palace is now managed by Fulham Palace Trust, which is inspired by a vision to restore our nationally significant historic buildings and grounds to their original beauty and to provide outstanding facilities for the local community and visitors from farther afield.
We are looking for an enthusiastic and customer-focussed team assistant to work with our commercial and visitor experience department, someone with a passion for promoting and supporting Fulham Palace, helping the organisation grow and develop. You will need to be highly motivated, organised and able to work with minimal supervision.
Reporting to the commercial and visitor experience manager (CVEM) you will support the planning and delivery of public events and filming, support the marketing and promotion of the site and provide administrative support to our retail operations.
Interested candidates should visit the Fulham Palace website, read the attached job description, download and complete the application and equal opportunities forms and return them to the Palace’s business support manager by post or email by 9.00 on Monday 22 September 2025. CVs will not be accepted without a completed application form.
Online first interviews will take place week beginning Monday 29 September 2025 with in-person second interviews later that week or the week beginning Monday 6 October 2025.
The client requests no contact from agencies or media sales.