Customer service coordinator volunteer roles

Become a Marie Curie Companion Volunteer

Location: Community Based in Brighton & Hove, Sussex

Commitment: 3 hours/week

Min Age: 18+

Driving: Not essential, but helpful

Criminal Record Check: Yes

Other Checks: 2 non-family references required

*Volunteers are not expected to cover all the areas mentioned

About the role

Marie Curie provides a vital service to those living with a terminal illness and their families. Your time helps reduce loneliness, offer emotional care, and assist with small tasks, allowing carers to take a break

What you will do

• Visit people in their homes or care setting
• Provide friendly support and care
• Help with tasks like making tea/coffee or going to appointments 
• Offer emotional support and signpost to services
• Provide information and support around fuel poverty and accessing available resources
• Complete a short report at the ed of each visit

What we need from you

• Empathy, patience, and good listening skills
• Reliability and a commitment to weekly visits
• Respect for privacy and dignity
• Familiarity with basic IT – Microsoft Office, Email

What you'll gain

• Full training over 1 day and ongoing support throughout
• Reimbursement for out-of-pocket expenses each month
• A chance to make a real difference

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users. 

For more information or if you have any questions regarding this volunteer role, please contact us.

Trustee Role ( Branch Treasurer) RSPCA Chiltern Branch

Are you passionate about animal welfare? We are looking for an enthusiastic person who understands charity finance to support us in our mission to prevent cruelty, promote kindness and alleviate the suffering of animals.

We are looking for someone to volunteer as a Branch Treasurer for our Chiltern Branch. This role would play a vital role in supporting the Branch affairs so that it is governed and managed effectively, whilst continually having animal welfare at the forefront of our minds.

About our Branch

At RSPCA Chiltern Branch, our primary mission is to rescue and foster animals—predominantly cats—and provide financial support to pet owners in need of veterinary care. We are supported by a dedicated team of six volunteer trustees, an animal coordinator, and a full-time shop manager. Our successful charity shop in Buckingham helps funds our vital work.

We are seeking to recruit the next generation of trustees, including someone to take on the important role of Branch Treasurer. We welcome applications from people of all social and cultural backgrounds, aged 18 to 99. Our trustees play a key role in shaping our work and are passionate about improving animal welfare.

While we cover a wide area across Buckinghamshire and Hertfordshire, trustees do not need to live locally, as most of our work is conducted remotely through calls and regular Google Meetings. However, if you are nearby, there are opportunities to assist with occasional tasks, such as delivering donations or meeting for a friendly coffee.

If you are passionate about improving animal welfare, we would love to hear from you.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours.

Primary responsibilities of the Branch Treasurer

•  Implement and maintain sound financial systems.
•  Take a lead role in ensuring the committee set annual financial budgets and plan the branch income and expenditure.
•  Provide a written financial report for every branch meeting.
•  Liaise with auditors/independent examiners regarding the production of the annual branch accounts and the treasurer’s report.
•  Maintain control of all bank accounts as authorised by the committee.
•  Execute and operate branch committee financial decisions and act as branch co-signatory.
•  Maintain control over all branch paying-in books and receipt books and to ensure their correct use.
•  In the absence of a branch box secretary, to assume responsibility for the branch network of collection boxes.
•  Arrange payment of the annual branch contribution to the appropriate RSPCA fund.
•  Coordinate financial control of all branch fundraising activities.
•  Make quarterly VAT returns to headquarters promptly.
•  Ensure the production, monitoring and annual review of the branch’s financial risk management strategy in accordance with the charity commission’s requirements.
•  Liaise with branch officers, branch support specialist and Branch finance co-ordinator on Financial  affairs as necessary and alert them immediately to any possible difficulties or irregularities.
•  Ensure the retention and safekeeping of all branch financial documentation for the appropriate time as set by the charity commission.

What we are looking for in a volunteer

•  We are particularly looking for someone who has knowledge and experience in finance, who may already understand charity finance.
• As a trustee, you would be able to dedicate the time to attend monthly committee meetings, which last approximately 3 hours.
•  In between meetings, there will be additional volunteer duties such as; providing financial reports at committee meetings, monitoring the budget which has been set by the trustees for the year, processing payments, querying invoices, doing VAT returns, and processing Gift Aid claims.

What we can offer you as a volunteer Branch Treasurer

•  We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
•  Ongoing support is also provided by local and national RSPCA staff in addition to any additional training provided by the relevant branch.
•  The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
•  A way to expand your professional and personal network through working with like-minded people.

We hope you are interested in volunteering for our branch. 

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

Trustee Role (Branch Secretary) RSPCA Chiltern Branch

Do you have professional expertise you could use to help a good cause? Are you passionate about animal welfare? Become our principal communications trustee and help us to maintain our branches affairs and improve animals’ lives.

About our Branch

At RSPCA Chiltern Branch, our primary mission is to rescue and foster animals—predominantly cats—and provide financial support to pet owners in need of veterinary care. We are supported by a dedicated team of six volunteer trustees, an animal coordinator, and a full-time shop manager. Our successful charity shop in Buckingham helps funds our vital work.

We are seeking to recruit the next generation of trustees, including someone to take on the important role of Branch Secretary. We welcome applications from people of all social and cultural backgrounds, aged 18 to 99. Our trustees play a key role in shaping our work and are passionate about improving animal welfare.

While we cover a wide area across Buckinghamshire and Hertfordshire, trustees do not need to live locally, as most of our work is conducted remotely through calls and regular Google Meetings. However, if you are nearby, there are opportunities to assist with occasional tasks, such as delivering donations or meeting for a friendly coffee.

If you are passionate about improving animal welfare, we would love to hear from you.

About a Branch Secretary

As a Branch Secretary, you would be in an essential volunteer role as the principal communications trustee managing and maintaining the administrative affairs of our branch. Using your expertise and skills, you will be able to influence how we care for and prevent cruelty to animals and drive the implementation of key initiatives.

As a minimum, trustees would normally be expected to attend a monthly committee meeting lasting some 2 to 3 hours. However, the commitment may vary depending on whether or not the trustee takes on additional duties.

Primary responsibilities of the Branch Secretary

• To act as the primary contact point for all branch communications with the national Society, the branch committee and the branch membership.
• Arrange branch meetings, ensure accurate minutes are taken and distributed in accordance with branch rules.
• Ensure all branch committee decisions are implemented and actions completed.
• Arrange the branch AGM including the compilation and distribution of the annual report, nominations and agenda in line with the strict timetable laid down in the branch rules.
• Arrange the timely dissemination of the contents of all correspondence and literature received by the branch, ensuring availability to all committee members, and reply to all branch correspondence where necessary.
• Order and distribute RSPCA stationery, leaflets, posters and other fundraising and promotional material.
• Liaise with the Branch support specialist (BSS) and group chief inspector and notify them of all branch meetings.
• Advise the BSS of all changes to branch facilities, services and contact details.
• In the absence of the membership secretary, assume responsibility for the maintenance of the branch membership list.
• Submit recommendations for national Society awards to the BSS, in accordance with the wishes of the committee.

What we are looking for in a volunteer

Above all, we are looking for someone who is committed to the RSPCA’s charitable objectives and shares our passion for animal welfare. 

Specific skills such as finance, fundraising, project management, business experience, awareness of employment and/or charity legislation can be useful, but not essential.

You will need to be able to work with people and have good interpersonal skills. You do not need to be an expert, although commitment, common sense, and the ability to be objective are vital.

What we can offer you as a volunteer Branch Secretary

• We will provide you with a comprehensive trustee training course which will provide you will everything you need to carry out the role.
• Ongoing support is also provided by local and national RSPCA staff in addition to any additional training provided by the relevant branch.
• The platform to utilise your skills and experience to oversee the charity and make decisions that have a direct impact on local animal welfare.
• The opportunity to gain new skills and develop existing ones, whilst making a real difference to the lives of animals.
• A way to expand your professional and personal network through working with like-minded people.

We hope you are interested in volunteering for our branch.

Our voluntary roles are subject to an informal interview and trial period. We will ask you to provide contact details for two referees, and dependent on the position, you may need to sign an agreement and undergo specific training before starting the role.

You don’t need to be a healthcare expert or have all the answers.

You just need to be a good listener, show up with kindness, and be willing to offer your time.

Marie Curie is looking for caring, everyday people to join our Community Companion team. You’ll be part of something truly meaningful - offering support to people in their final stages of life, and to the loved ones around them.

What’s a Community Companion?

Being there for someone when it matters most. This might be visiting someone in their home, offering a chat and a cup of tea, swapping stories and talking about what's happening locally, or just being a calm presence.

You will never be asked to do anything you’re uncomfortable with and you will receive training and support from the Marie Curie team to support you in your Companion role. You’ll also meet a team of like-minded volunteers who are all in it for the same reason: to help others and feel connected to something bigger.

What Will You Actually Do?

• Provide emotional comfort and conversation - just being present matters.
• Share helpful information or point people to local services or resources available.
• Support family members or carers, before and after bereavement.
• Help people express their wishes for care, in their own words.
• Be a calm, steady presence in what can feel like a chaotic time.

No Medical Background Needed - Just These Qualities:

• You’re friendly, patient, and a good listener
• You’re open-minded and non-judgmental
• You’re emotionally mature and can handle sensitive topics
• You’re reliable and can commit 3 hours each week
• You’re comfortable using email and completing a short report each visit

What You’ll Get in Return:

• A sense of real purpose and the chance to make a lasting difference
• A welcoming volunteer team and a strong support network
• Ongoing training, development, and guidance
• Recognition and appreciation for the time you give
• Out-of-pocket expenses covered

Whether you’re looking to give back, build experience, or just connect with others in a more meaningful way - this is an opportunity to do something truly rewarding. 

Ready to Find Out More?

Fill out our application form and we will invite you for an informal chat (online, over the phone or in-person), and walk you through the next steps together. Alternatively, if you’d like to find out more first, please contact us.

Are you a local resident in the City of London or can easily commute to central London?

If yes - please join our team of Gallery/Exhibitions Assistants at the Elitha's by NIAS Art Gallery. This is a valuable opportunity to improve or enhance your curation, networking and retail merchandising expertise.

Our ideal assistants are reliable, well presented, have a positive attitude and are always keen to learn, share and take on new ideas.​

Job Summary
Job Title: Gallery  Assistant
Salary: Voluntary
Working Hours: Tuesday – Saturday, 10am – 6pm (Flexible shifts)
Reporting to: Team Leader
Location: NIAS Creative Campus, Holborn, London

The NIAS Gallery is a part of the NIAS Creative Campus projects. The Gallery offers experienced local artists, upcoming artists and collectors opportunity to exhibit their works within prestigious city centre locations. NIAS Creative Campus  creates accessible community spaces by turning abandoned commercial properties to temporary useful purposes, for the benefit of creatives and young entrepreneurs. It also facilitates access to premium spaces for creative performers to hone their craft.

We are currently recruiting for two Gallery/Exhibitions Assistants to support our latest artists' led exhibition series in the City of London EC1.

Main responsibilities:

• Provide quick and accurate responses to enquiries by artists and visitors
• Providing assistance to the Coordinator and Artists, including; booking artists, courier companies and other logistic companies to facilitate the exhibition
• Promote the exhibition across all social media platforms
• Assisting with curation/creative decisions & creating promotional materials
• Ad-hoc duties at exhibition; managing guest list, showing guests to exhibition, help with setup and dismantling exhibits, photographing exhibits, etc
• Update marketing and listing information on websites, google, online auction sites, etc
• Any other relevant duties in support of the operations of the gallery

Requirements:

• Have an interest in pursuing a career in events, logistics and fine art
• Have excellent attention to detail and be organised
• Work well in a multi-tasking environment
• Excellent customer services skills
• Having a proficiency with wordpress and/or Adobe Suites
• Amateur photography & social media promotion skills
• Strong written and verbal communication skills (English language)

What we are offering:

• Travel Expenses
• Reasonable Lunch Expenses (after probation period)
• Industry links
• Opportunity for growth through our training and development programme
• Potential for career mentoring by experienced staff

• Day/Evening shift

Work Location: In person

Reference ID: ElithasByNIAS0325

Our network of committed local vegans across the country is growing! The Vegan Society organises various outreach activities to influence change in every level of society. There are a range of activities going on all the time, from general educational stalls at events to meeting with local policy influencers.

What does the Advocate role involve?

Being an Advocate for veganism with The Vegan Society will mean communicating with people in your local community. You'll share the benefits of a vegan lifestyle. You will form part of a local group, headed up by a local Organiser. The Organiser will feed back your collective efforts to staff. You will also be invited to our private Facebook group, for vegan socialising and ideas sharing.

You’ll stay in touch with the Organiser and bring your passion to tasks. Activities can range from staffing a stall to giving a talk at an employee event. It could also mean writing to a local newspaper or lobbying an MP.

Messaging can differ every month. Part of our mission statement is to ensure people can remain vegan, so you might focus on getting more vegan options available in local businesses. Or within our Live Vegan for Less campaign, you may share cheap vegan recipes to help people with the cost of living.

When acting as an Advocate, you will use The Vegan Society’s branding and messaging guidelines. Your local Organiser will guide you in doing this, as they hold physical resources and handbooks. You can report any issues and feedback you have to your Organiser. You can also contact staff if your Organiser isn't available or you have any problems.

What training and support is available?

You will be provided with a big welcome and full induction from your local Organiser. They will introduce you to the group and any actions that are ongoing. Any training and development will be provided via your Organiser, and you can also ask for specific training on any areas that you need some development in.

What skills would be useful in doing this role?

• The ability to stay motivated in order to achieve the best possible outcomes
• Good email etiquette, responding in a timely manner
• Committed to veganism and the mission of The Vegan Society
• Ability to stay calm if confronted with differing opinions or challenges
• A good communicator, with the ability to be persuasive
• Confident in communicating with people from a range of backgrounds
• Experience of campaigning
• Any experience in talking with members of the public through customer/public service would be helpful
• Awareness of current affairs, especially those that relate to veganism
• Regular availability and a willingness to stay committed to actions
• Good team player

How much time do I need to invest?

For Advocates, we ask for people to engage in a minimum of four to six actions per year. An example of an action could be writing to an MP or holding a stall. But the more you can do, the better! On occasion, there may also be online meetings to plan for actions or provide training.

Who can I contact to find out more?

Enquiries are welcome! Please contact Katy Malkin (Volunteering Coordinator).

How do I apply?

Interested? Simply fill in our Community Advocate application form. This should take a few minutes.

This role is advertised as part of TPP's Free Giving Back Services. This volunteer advertisement copy has been supplied to TPP and applicants apply direct to the organisation. Please contact the organisation directly if you have any questions about this volunteer role.

Become a Marie Curie Companion Volunteer

Location: Community Based in Bournemouth, Dorset

Commitment: 3 hours/week

Min Age: 18+

Driving: Not essential, but helpful

Criminal Record Check: Yes

Other Checks: 2 non-family references required

*Volunteers are not expected to cover all the areas mentioned

About the role

Marie Curie provides a vital service to those living with a terminal illness and their families. Your time helps reduce loneliness, offer emotional care, and assist with small tasks, allowing carers to take a break

What you will do

• Visit people in their homes or care setting
• Provide friendly support and care
• Help with tasks like making tea/coffee or going to appointments 
• Offer emotional support and signpost to services
• Provide information and support around fuel poverty and accessing available resources
• Complete a short report at the ed of each visit

What we need from you

• Empathy, patience, and good listening skills
• Reliability and a commitment to weekly visits
• Respect for privacy and dignity
• Familiarity with basic IT – Microsoft Office, Email

What you'll gain

• Full training over 1 day and ongoing support throughout
• Reimbursement for out-of-pocket expenses each month
• A chance to make a real difference

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users. 

For more information or if you have any questions regarding this volunteer role, please contact us.

About Access Academia

Access Academia is the charitable umbrella which was created out of the creation of the student-led publication, the Journal of Intersectional Social Justice. When Journal of Intersectional Social Justice (JISJ) was created, there were not any expectations for the project to be any more than that: a student-led academic publication. However, as it rolled on, attention for the project widened and it began to cover other topics and get involved in other realms of knowledge sharing, activism, and content creation. The creation of the seminal Access Series on the Intersections blog springboarded the idea for the JISJ to turn into something much more than a simple academic publication. Now as we have restructured the JISJ into Access Academia, we are finalising our official registration as a charitable incorporated organisation (CIO) in the UK. 

Our core purpose is to Make Academia More Accessible. We plan to accomplish this by many different avenues, as obviously it is a very wide-ranging goal! The main ways we plan to do this are through encouraging Open Access academia and knowledge sharing through the Access Series, expanding the themes covered on Intersections with additions such as Mental Health Mondays and Colonialism in Subject, creating accessible content across our social media platforms which encourages truthful and accurate knowledge sharing and activism, running research events to encourage students to publish and interact with academia, covering inside stories of academia, running student engagement programmes to try and make academia less of an Ivory Tower, and much more!

What is a Volunteership?

A volunteership is a unique hybrid opportunity that combines elements of volunteering and interning. Participants commit to working with a charity or nonprofit organization for a specified period of time, fulfilling a set of responsibilities and expectations. In return, they gain valuable experience, receive a letter of recommendation, and are offered LinkedIn endorsements. Additionally, they may have the chance to continue working with the charity through future hiring cycles as long as they remain a student. This experience provides both personal fulfillment through giving back to the community and professional development for future career opportunities.

Volunteership: Outreach Coordinator
Duration: May to August 2025
Eligibility: Must be currently enrolled as a student

Requirements:

• Currently enrolled in an undergraduate or postgraduate program.

• Strong interest in community engagement and networking.

• Excellent written and verbal communication skills.

• Ability to craft compelling emails and messages tailored to different audiences.

• Organizational skills to track outreach efforts and meet targets.

• Comfortable using email outreach tools (e.g., Mailchimp, Google Sheets, etc.) or willingness to learn.

• Experience with or interest in nonprofit work is a plus.

• Ability to meet deadlines and manage multiple outreach tasks.

• Passion for contributing to social impact and building connections that support charitable initiatives.

Duties & Responsibilities:

• Email Outreach:

  • Meet a monthly email outreach quota, targeting potential partners and other key stakeholders.

  • Craft personalized and engaging outreach emails to build and maintain relationships with various groups.

  • Follow up with contacts to nurture relationships and drive engagement with the charity's initiatives.

• Community Engagement:

  • Assist in developing and implementing outreach strategies to expand the charity’s network and reach.

  • Help coordinate outreach efforts for specific campaigns, events, or initiatives.

  • Track responses and report on outreach success rates, identifying areas for improvement.

• Research & Networking:

  • Conduct research to identify new potential partners, supporters, or collaborators for the charity.

  • Assist with compiling contact lists and gathering relevant information for outreach purposes.

• Campaign Support:

  • Support the development of email campaigns, including drafting email copy and ensuring timely distribution.

  • Help maintain and update the charity's contact database, ensuring accuracy and compliance with privacy standards.

• Post-Event & Programme Reporting:

  • Help in post-event evaluations, collecting feedback from participants, and reporting on outcomes.

  • Assist in maintaining and updating event and programme documentation for future reference.

• Collaboration & Teamwork:

  • Collaborate with internal teams and volunteers to ensure Access Academia's message is shared correctly and consistently.

  • Contribute and attend all meetings for the Outreach & Marketing team and directions from the Director of Outreach & Marketing.

  • Meet all given deadlines on time and consistently.

What You’ll Gain:

• Hands-on experience in outreach, community engagement, and relationship management.

• Opportunities to develop communication skills, including email marketing and networking strategies.

• A letter of recommendation upon successful completion of the volunteership.

• Certification of participation at the end of the volunteership.

• LinkedIn endorsements and the chance to be considered for future hiring cycles with the charity.

The Role

As a Flyer Distributor you will play a crucial role in helping to raise awareness about our services and events within the Enfield community. You will be responsible for disseminating promotional materials such as flyers, brochures, and event announcements to various locations within the Enfield area.

• Distribute promotional materials provided by Age UK Enfield to designated locations across the Enfield area. This may include community centers, libraries, local businesses, healthcare facilities, and other relevant locations.
• Engage with members of the public in a friendly and courteous manner while distributing flyers. Answer any questions they may have about Age UK Enfield's services and provide basic information about upcoming events or initiatives.
• Keep accurate records of the locations visited and the quantity of promotional materials distributed. Report back to the supervisor on to provide updates on distribution progress.
• Act as an ambassador for Age UK Enfield by promoting the organisation's mission, values, and services to the community. Help to increase brand recognition and visibility within the local area.

General Key Skills:

• Ability to work independently without constant supervision.
• Comfortable with walking and standing for long periods in various weather conditions.
• Maintaining professionalism and addressing public inquiries effectively.
• Reliable attendance and punctuality, with a strong sense of responsibility.

Time Commitment

2-4 hours Between 10 am - 2 pm (there are other volunteer opportunities available)

Requirements

A DBS Enhanced check will be required. Training to be provided around safeguarding.

Other Information

Please note: It is a unpaid position however travel costs and other volunteering expenses will be covered.

We’re looking for a new fundraising volunteer and/or director! Are you passionate about securing funds for grassroot organisations?

This opportunity involves overseeing Fuel Poverty Action’s fundraising plans and strategy, reaching out to donors and promoting our vital campaigns through grant bids to help end fuel poverty in the UK. 

This role would require an average of 16-20 hrs per month and can be done remotely. We are also open to you joining FPA’s board of directors, subject to capacity and experience. 

This offers a chance to directly contribute to tackling fuel poverty and ensuring access to affordable energy for all whilst strategizing and learning alongside great activists. If you're eager to contribute, we’d love to hear from you!

Tasks:

• Organise and manage our fundraising planning and pipeline

• Reach out to potential donors and help build relationships

• Lead on grant applications

• Work closely with the team to develop new fundraising strategies

• Contribute ideas and experience to FPA campaigns

Closing date for applications:  April 20th 2025