Customer service coordinator volunteer roles

VOLUNTEER CHAIR/COORDINATOR

Across the UK, our 65 local branches help disabled people live the lives they choose. Our network of skilled volunteers respond to thousands of requests each year to design and make customised equipment free of charge.

As your local Chair or Coordinator, you’ll take the lead in making sure your local branch works as effectively as possible. You’ll recruit, induct, and support other branch volunteers to make sure your branch’s activities meet the needs of your local disabled community.

You’ll bring your leadership, communication, organisation, and motivational skills to this role.

What the role involves

This is a varied role where local need shapes what you’ll be working on, but it often includes:

•  Coordinating the activities of our local branch to undertake and meet the needs of  referrals in your area

• Coordinating and chairing the branch meetings

• Leading the branch’s shared responsibility for planning and completing referrals

• Coordinating the recruitment, induction, and ongoing support of new local branch volunteers

• Approving income and expenditure with the other branch bank account signatories  and ensuring with the Treasurer that our financial requirements and policies relating to branches are followed

• Ensuring the branch’s activities comply with policies to keep people safe

• Regularly communicate and act as a key contact between staff and volunteer

What you’ll need for this role

Essential

• Confident in leading and chairing a meeting

• Confident using Microsoft Office, the internet and email

• Willingness to attend local events to promote the charity’s work

• Ability to understand and follow external and internal policies and procedures• Able to keep people’s personal details safe

• Willing to follow Remap policies and procedures – and a commitment to our values

Desirable

• Confident in communicating with different audiences, including decision-makers and volunteers

• Able to delegate and motivate the activities of others

• Enthusiastic about raising awareness of the charity’s work in the local area

• Willingness to develop skills and experience

You’ll also need to complete the induction checklist and some online training, as well as a DBS check.

Why volunteer

When you volunteer with us, you join a community of committed people with a passion for helping to improve the lives of others. We’re a volunteer led organisation and we couldn’t do what we do without you – your hard work, skills and commitment.

N.B. We’ll reimburse any out-of-pocket expenses during your time with us.

JOB TITLE: Volunteer Assistant Coordinator
REPORTS TO: Volunteer’s Coordinator or Program Manager

ABOUT SOLACE INTERNATIONAL

At Solace International, we are dedicated to empowering communities and driving meaningful change through impactful programs and initiatives. Our charity workers are the foundation of our mission, and the Assistant Coordinator plays a crucial role in supporting a committed team of volunteers who contribute to the success of our organization.

We are seeking a passionate, organized, and dynamic individual volunteer to assist with all aspects of volunteer management, including recruitment, training, scheduling, and ongoing support. This role ensures a positive and enriching volunteer experience while aligning with the organization’s mission and objectives.

JOB SUMMARY

The Volunteer Assistant Coordinator will support the Volunteer Coordinator in the recruitment, onboarding, management, and engagement of volunteers. This role involves building strong relationships with volunteers, coordinating their activities to support programs and events, and maintaining efficient administrative systems to enhance volunteer operations.

KEY RESPONSIBILITIES

• Assist in recruiting, onboarding, and training volunteers.
• Maintain volunteer schedules and ensure adequate coverage for programs and events.
• Act as a liaison between volunteers and staff, ensuring alignment with organizational goals.
• Support and oversee volunteer activities during programs and events.
• Maintain accurate volunteer records and assist in reporting on program impact.
• Help implement volunteer recognition programs and improve engagement.

WHAT WE’RE LOOKING FOR

Skills and Competencies:

• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Attention to detail and problem-solving skills.
• Ability to work independently and collaboratively as part of a team.
• Strong proficiency in spoken and written English.

Personal Attributes:

• Passion for volunteerism and community service.
• Friendly, approachable demeanor with a commitment to creating a positive volunteer experience.
• Flexibility to work evenings and weekends as needed.
• Previous experience in volunteer management, customer service, or administrative roles is a plus.

WORK ENVIRONMENT

• Primarily office-based, with on-site coordination during events and programs.
• Light physical activity may be required, such as setting up event spaces or carrying supplies.

LANGUAGE PROFICIENCY

• Fluency in English (spoken and written) is essential.

HOW TO APPLY

Interested candidates should submit:

• A letter of application explaining their interest in the role.
• A current resume.
• Contact details for at least two references.

Application Process:

• Applications will be reviewed, and shortlisted candidates will be invited for an initial online interview.
• Successful candidates will proceed to a face-to-face interview (or an alternative arrangement for overseas applicants).

We appreciate any volunteering help that you can offer YBTC and want to make sure that our

volunteers have a positive experience with us. We pledge to support you as much as we can.

We want to ensure that volunteering with us does not feel too daunting, so the exact tasks might

vary depending on your circumstances. However, some typical tasks may include:

· Asking people you know who might be willing to have a collection box in their business

· Approaching local businesses to display the boxes and collect loose change from their customers

· Building and maintaining relationships with your box holders to inspire loyalty and encourage people to continue giving year after year

· Collecting the boxes in your area as and when required and taking to your YBTC contact

We are looking for people who are:

· Have a warm, friendly and confident outlook

· Willing to learn about the work of YBTC

· Able to communicate with a range of different groups

· Are creative and imaginative – spotting opportunities to boost your distribution

· Are well organised and enjoy meeting new people

· Reliable and able to commit to agreed requirements

We can offer you:

· Induction and ongoing training

· Ongoing support and supervision in your role

· The opportunity to learn new skills

· YBTC commitment to health and safety

Founded in 2003 and originally named Andrea’s Gift and later Brain Tumour Research and Support

Across Yorkshire, Yorkshire’s Brain Tumour Charity (YBTC) is Yorkshire and Humber’s leading

brain tumour charity. Offering practical, financial and emotional support to both adult and child

brain tumour patients, together with their families.

We fund brain tumour research in Yorkshire; we hope this research, dedicated to identifying new

approaches to the discovery and treatment of brain tumours, will improve outcomes for patients.

At YBTC we are a small team who are growing to meet the needs of those affected by a brain

tumour in Yorkshire. Around 15 new cases of primary brain tumour are diagnosed in the region

every week.

Our charity values are Integrity, Compassion, Community, & Ambition.

Our Vision/Mission

To improve the lives of people impacted by a brain tumour in Yorkshire, through local support and

research.

Ref: V252 | Communication Service Supporter | Hertfordshire

We’re looking for three volunteers over the age of 18 years old, to provide communication support to stroke survivors at one of our Support Groups, which is based at Ashwell House, 167 Verulam Road, St Albans AL3 4DW.

You’ll be volunteering:

For one and a half hours a week every week, between 10:30am and 12:00pm, in blocks of 8 sessions.

We are looking for communication service supporters to assist stroke survivors in developing their communication skills in a group setting.

The volunteers will:

· Be an effective communication service supporter you need great listening skills and be able to support people in an empathetic and non-judgemental way.

· Be willing to learn and use the technique, called ‘supported conversation’, that is used to support people with communication difficulties.

If you are someone who enjoys conversation, meeting new people and likes to try new things, then this role might be a good one for you.

A Disclosure and Barring Service (DBS) check is required for this role.

Interested in this role?

Find out more by downloading the role description for the Communication Service Supporter role.

If you are interested in this role, please find more details on our website link.

We want to reduce barriers to inclusion. Help us understand who’s applying for and getting roles with us by completing our Equal Opportunities Form. This helps us continue to identify anything that’s getting in the way of people looking to join us. This information does not form part of your application.

Stroke Association

Finding strength through support

The Stroke Association is the only charity in the UK providing lifelong support for all stroke survivors and their families. We provide tailored support to tens of thousands of stroke survivors each year. This support includes one-to-one and group support, funding vital scientific research into stroke prevention, acute treatment, recovery and long-term care, and campaigning to secure the best care for everyone affected by stroke. 

We’re here for stroke survivors and their loved ones, from the moment they enter the new and frightening post-stroke world, supporting them every step of the way as they find their strength and their way back to life.

It’s only thanks to the generosity of our supporters and donors that we can provide vital support. 

Stroke Association is driven by our ambition to improve the lives of everyone affected by stroke. This means we’re determined to create an equitable and inclusive workplace that benefits from the difference, and thrives on the diversity, of our people. Guided by Our approach to solving inequity in stroke, we are prioritising listening to, and learning from, lived experience across our charity.

We are working to improve the representation of this lived experience at all levels within the Stroke Association and we are eager to recruit applicants from a variety of communities and backgrounds. We are keen to receive applications from people affected by stroke, people of colour, members of LGBT+ communities, and disabled people because these identities and experiences are underrepresented and would add enormous value to how we work.

We are a Disability Confident employer, and we are making great progress focusing on flexible working, reasonable adjustments and access to work. Our charity has a variety of staff network groups and we're committed to continuously improving our diversity and inclusion efforts. If you have questions, or access needs, we’re happy to discuss any support and adjustments we can make throughout the recruitment process so that you’re able to contribute your best in a way that meets your needs.

Volunteer Store Collection Coordinator

RSPCA Suffolk Central Branch

 Are you passionate about animals and eager to make a difference in their lives? If so, we’d love to hear from you! The RSPCA Suffolk Central branch has several volunteer opportunities available—come and join our team to help improve animal welfare.

 Our fabulous team of volunteers run regular store collections across Suffolk helping to raise valuable funds and spread awareness of our vital work and upcoming fundraising events. We are looking for a Volunteer Store Collection Co-ordinator to help plan and organise these collections in both the East Suffolk area (Felixstowe to Needham Market) and West Suffolk area (Stowmarket to Bury St Edmunds)

Role responsibilities:

•  Liaise with our Community Engagement Administrator on locations/dates required and ensure bookings confirmed with store/head office.
•  Co-ordinate with Store Managers on logistics/timings for the day.
• Book in volunteer collectors before each date (usually around 6 required for 2 hour shifts each), with assistance from Community Engagement Administrator and send information/reminders before the day to the team.
•  Prepare collection buckets with labels and seal with ties.
•  Deliver buckets, table and literature to a collector who is doing the first shift.
• Collect the buckets, table and literature from the last collectors and deliver the buckets to a Trustee to count/bank the takings.
• Follow up communications to volunteers, branch team and store manager notifying them of collection total and sending thank you’s.

What we are looking for

As a collection coordinator you will enjoy interacting with people and making money for a good cause, you will be;

•  Friendly and confident at talking to people
•  Experienced in retail and/or customer service although this is not necessary as full training will be given
•  Good communication and numeracy skills
•  Have access to a vehicle

What we can offer you

Training and support will be provided throughout your time with us, you’ll also benefit from;

•  Meeting new people and making new friends in your local area
•  Learn new skills to add to your CV, such as customer service, multi-tasking, merchandising, and many more
•  Induction and training relevant to your role
•  The opportunity to make a huge difference to the welfare of animals

Our voluntary roles are subject to an informal interview and trial period. We may ask you to provide contact details for two referees and depending on the position you may be required to sign an agreement and undergo specific training before starting the role.

We hope you are interested in volunteering for our branch!

If you are passionate about improving animal welfare, we would love to hear from you

Main purpose of the role

To provide telephone friendship service to veterans (and their partners) in their own homes.

Key focus

• To provide telephone friendship and companionship which is appropriate, and person centred. You will need the use of your own telephone /mobile.
• The use of a quiet safe space so you can concentrate on the call and maintain confidentiality.
• Provide telephone support to alleviate loneliness and social isolation and help to build confidence.
• Report any concerns or problems to the volunteer coordinator immediately.
• To record information about the call on the telephone log and submit this monthly.
• Read and understand the information provided as part of the induction training.
• Understand and work to the Telephone Friendship Service guidelines, boundaries and expectations.
• Adhere to Royal Star & Garter confidentiality policy.
• To take care of own Health & Safety and that of others affected by your volunteering activities.
• Promote the reputation, culture and ethos of the charity as a quality provider of excellent care and customer service.

Time commitment

Minimum of 1 hour per week. There is no time limit on the length of service, but Telephone Friends are asked to make a commitment for a minimum of 12 months.

Our Values

We are a values-based organisation and strive to demonstrate our values in all we do:

With love: We carry out our work with love, care and compassion

Living positively: We are optimistic in everything we do, supporting veterans and their partners leading happy, fulfilled lives 

As a family: We work and live as one team, one family, one community

Standing in their shoes: We show admiration and respect for people and never forget what they have done 

Take courage: We are not afraid to what is right and what is needed

What we are looking for from volunteers

Essential skills and attributes 

It is essential that you are a naturally caring character that always puts people first, shows kindness, warmth, compassion and respect at all times, and loves to embrace life to make it meaningful for yourself and those you support. Others include:

• You enjoy working as part of a team
• You understand how to operate within a confidential environment
• You are aware of the needs of older people

We are also looking for people who are willing to undertake induction and training and who will work within our guidelines and policies. The role is dependent on a DBS check.

Behaviours & characteristics

• Good listening and communication skills
• Naturally patient and able to demonstrate sensitivity
• Reliability and at the same time flexible to changing needs

Don’t worry if you are new to a role like this. We will support and train you and encourage you on your telephone friendship journey.

Pathway to becoming a volunteer

• Application Form
• Informal meeting
• References
• Enhanced Disclosure & Barring Check
• Induction Training

Other information you need to know

This is a remote role, and you will be required to attend online induction training.

You will need access to a phone to make calls and access to emails to receive information regarding your calls.

Our small friendly Charity Shop in South Westminster

As well as being an important source of revenue for the Centre, the shop on Horseferry Road is the public face of the Cardinal Hume Centre to the residents and workers of Westminster. It can be a very busy environment with lots of regular customers. You will be part of a friendly, international team!  You will receive excellent support and opportunities to learn team skills and customer service.  You can obtain a reference for future employers.

How does this role make a difference?

You will be part of the fundraising team, raising funds to support the work of the Cardinal Hume Centre and promoting the work of the Centre to the public. Typically, the Charity Shop raises in the region of £50,000 per year.

What will you be doing?

Flexibility will be given where possible, but in general, volunteers will undertake the following tasks as part of this role:

· Customer service on the till

· Cashing up at the end of the day and walking the takings round to the reception and handing in to Finance Team

· Greeting and helping customers

· Replenishing the stock on the shop floor

· Sorting donations

· Helping present top items in window display and around the shop

· Promoting the work of the Centre to the public

Want to increase your skills in retail?

If you want to develop in this role, we are keen to support you.  There are more responsibilities you can take on in the shop, for example; opening and closing the shop, cashing up at the end of the day and helping with the induction of new volunteers.  Let us know if this interests you.  We also have employment advisors who can provide employment support.  Furthermore, if you want to expand your experience in the voluntary sector, you can combine your role in the shop with a volunteer role elsewhere in the organisation.

What are we looking for?

No special qualifications are needed to work in our shop, as relevant training will be given, however, we will be asking for the following qualities:

· Over 16+

· Good spoken English needed – at least Entry Level 3

· The ability to contribute to a positive team culture and atmosphere

· Be able to provide a friendly, high-quality service to customers

· A commitment to equal opportunities and to treating all individuals who visit or work in the shop with dignity and respect

· Physically fit - able to lift light bags and boxes and to comfortably use the stairs between the shop floor and the stock room.  Manual handling training will be given.

What is the time commitment?

The shop opening hours are 10am – 4.30pm, Monday – Friday.  A full or half day (10 – 1pm or 1 – 4.30pm) is ideal, but we are flexible and are grateful for even a couple of hours help each week. Ideally, volunteers will commit to a period of at least 4 months.

How will you be supported?

· You will be supported and trained in all areas of retail and customer service by the Charity Shop Manager and the Assistant Shop Manager.

· You will receive a Centre induction from a Volunteer Coordinator

· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel and also lunch if working a full day.

· For volunteers who stay for more than three months, we are happy to provide a reference.

***Please note that we don’t offer sponsorship or accept overseas applicants***

The Men in Sheds Project: Is a project specifically for men aged 50+. It provides a well equipped workshop space where men can work together on a range of practical activities. We currently have ‘sheds’ in Blidworth and Worksop. The project aims to:

- encourage men to be more socially active

- give members an outlet for their skills and the opportunity to learn new skills

- provide a break amongst friends for older men who are carers

- give retired men the opportunity to make a valuable contribution to the local community

- provide access to information and other local services Members are encouraged to take ownership of their ’shed’.

What impact does this role have? This role helps combat social isolation for men over the age of 50.

What activities might you be involved in?

• To unlock the shed and get it ready for use, heating, check for unsafe items of machines etc.

• Supervising workshop sessions, alongside another volunteer.

• Collect or oversee the payment of subscriptions, ensure that members book in on the attendance register

• Assist members if needed with projects, lifting etc.

• Agree with members in advance on the price of projects that members make

• Take payment for items when finished, issue a receipt and record the sale

• Encourage work that could be done to members, orders, seasonal items etc.

• Meet and greet visitors, ensure they comply with all safety requirements and to sign in

• Meet and greet potential new members, show them around the shed and briefly describe the aims and function of the shed. Arrange a meeting with a shed leader for induction if interested. Ensure they comply with all safety requirements and to sign in

• (With one other Volunteer or member) Count and record subscriptions & tea fund at the end of the day and put away in the safe 

• You will be supported by a staff member from the Men in Sheds Team 

• To check that everything is switched off, the ‘Red Button’ is pressed and to lock up at the end of the day

• Reporting any concerns to the Shed leader

What are we looking for?

➢ Friendly personality and approachable manner

➢ Ability to use own initiative to work alone, or as part of a team

➢ Understanding of the workshop environment and/ or working with power tools

➢ Appreciation of the need to follow health and safety guidelines

o Ensure members follow the shed’s General Safety Rules

o Ensure that all members work in a safe manner

o Ensure machines are not used inappropriately

o Ensure members wear the correct PPE equipment as per the H&S notices,

o To wear PPE equipment yourself, if you don’t use PPE and injure yourself, you could be negligent, the shed will not accept any responsibility for your injury. This should also be pointed out to members

o Ensure there is no smoking in the shed, only in the outside designated smoking area

o Stop other members from carrying out unsafe practices or report it to a Shed Leader immediately

o Actively contribute to keeping the shed clean and tidy

➢ Expected levels of conduct include:

o Treat members and fellow volunteers in a friendly and supportive approachable manner

o Not use rude, offensive, threatening or abusive behaviour, language or gestures

o If anybody is deemed under the influence they will be asked to leave the shed and not to return until sober

o Report any incidents or breach of any of the above to the Shed Leader in confidence

o Report any complaints about the project / charity in line with Age UK Notts’ Compliments and Complaints procedure

➢ Be able to cover a session either weekly or to provide cover on an ‘as needed’ basis.

Ability to work sensitively and confidentially with men from a variety of backgrounds.

➢ Willingness to undergo a Disclosure and Barring Service check. 

• We are looking for volunteers who can regularly commit to at least one morning or afternoon session per week, and who also have flexibility to cover holidays and/or illness etc.

  · The Worksop Shed is open Monday - Thursday 9am - 1pm

  · The Blidworth Shed is open Tuesday - Thursday 9am - 4pm

• The Blidworth shed is likely to be opening on a Monday in the near future, and we are therefore particularly looking for volunteers on a Monday afternoon.

Days to be agreed with the shed.

Please note that this volunteer role is aimed at the older male population who attends the shed.

***Please note that we don’t offer sponsorship or accept overseas applicants***

Can you be the friendly face of our busy reception? We are looking for volunteers to support our reception staff during opening hours, but especially on alternate Saturdays

What you'll be doing:

• Booking in boarding animals 
• Answering the phone and dealing with enquiries
• Sorting donations, and helping keep the reception shop tidy and well stocked

What you'll need

• Confident and helpful when talking to people, with a friendly telephone manner
• Well organised and able to multitask
• Some IT and admin experience would be helpful

What's in it for you

• An induction, ongoing support, and training
• An opportunity to meet new people
• Gain experience, learn new skills, and make a difference
• A reference for studying or employment
• The chance to meet lots of cat and dogs

Volunteering can take place between 9am-5pm Monday-Sunday, but we are especially looking for help on alternate Saturdays. 

You will be making a real difference by helping Swanage Pier Trust to protect and maintain our heritage. Becoming a volunteer shop manager could be just what you’re looking for.

Supported by a wider team, you would be responsible for the overall running of the Swanage Pier Gift Shop.

Purpose of Role

The main purpose of the post is to manage the Gift Shop for Swanage Pier Trust. This is a customer facing role and will require good customer service, retail and administration skills. A good knowledge of retail will help. The postholder will need some experience in a retail role. A flexible approach and a great sense of humour will help. 

Task Duties

To be responsible for the trust gift shop and act as a first point of contact for visitors, members of the public, trustees, volunteers and staff.

To have a flexible working approach and to help coordinate cover by volunteers and staff at all other times.

To efficiently manage and direct enquiries.

To be responsible for the sale of merchandise in the shop and online and to oversee shop stock levels.

To liaise with shop suppliers, place orders and record new stock on the till system.

To ensure that the gift shop area and displays are kept tidy, stocked and well presented.

To assist with the administration of shop income.

To identify and uphold health and safety measures.

To maintain confidentiality and ensure equal opportunities is upheld at all times.

To encourage people to be supporters of Swanage Pier Trust. 

Background to the role:

Keep Active is a volunteer-delivered project at The Creighton Centre, which aims to provide support to older people (60+) who have had a fall, stroke or other illness.  We work in partnership with the NHS Community Rehabilitation Service across Hammersmith & Fulham. As a Keep Active Volunteer you would visit an older person (the average age is 84) once a week for up to nine weeks to help them with improving mobility indoors with exercises, or outdoors with walks in their community. This project aims to empower people to get back to independence, access community once more and reduce risks of future falls and hospital re-admittance.

Availability/commitment:

· To live in or near Hammersmith and Fulham, or travel regularly through

· To be able to spare 1-2 hours a week, preferably during working hours

Role of the Keep Active Volunteer:

· To attend an initial one-off training session [with Volunteer Coordinator and therapists from NHS rehabilitation teams].

· To visit an older person’s home once a week for up to 9 weeks to supervise and motivate them to continue practicing their exercise and walking goals, as prescribed by NHS rehabilitation teams.

· Support might include:

- A walk around their local community possibly going to the park or visiting shops.

- Encouraging them to complete a prescribed gentle exercise program.

- Keeping an older and sometimes isolated person company.

- Visiting someone in their homes to help them reach their exercise goals.

NB: Please note that this is a volunteer role and you will not be expected to provide any physical support. This is a motivational role only.

We will provide:

· Induction training and NHS Community Rehabilitation led training (weekday training).

· Regular contact and support from the project staff.

· Occasional social events for volunteers

· Occasional training opportunities for volunteers

· A reference after 3-6 months of volunteering with us

· An enhanced DBS check

· Reimbursement of travel expenses incurred during your volunteering

Skills needed:

· Good listening and communication skills and a good level of spoken English.

· Empathy and a kind and patience approach.

· Enthusiasm and commitment.

· A friendly personality.

· The desire to make a positive difference to someone’s health and wellbeing

· Ability to cope with clients who are unwell.

· A positive attitude towards empowering and improving the lives of older people

· An understanding of and commitment to our policies (including: Confidentiality, Safeguarding and Equal Opportunities)

Accountable to:

Keep Active Coordinator

We are looking for a dedicated and enthusiastic Voluntary Shop Supervisor to oversee the daily operations at Portsmouth Cathedral’s shop.  Working for the Visitor Experience Manager this role is vital in ensuring the smooth running of the shop, managing volunteers, and providing excellent customer service. The ideal candidate will have retail experience, strong organizational skills, a keen eye for detail, and the ability to work collaboratively with various team members. The Supervisor will form a key part of the team as we combine our shop and welcome area with a new heritage exhibition space, after receiving National Lottery Heritage Funding in 2024.   
 

Key Responsibilities 

• Receive and Check Deliveries: Ensure all deliveries are received accurately and checked for quality and quantity.  
• Prepare products for sale: Printing and applying price labels.   
• Set Up Displays: Create attractive and effective displays according to seasonal and promotional requirements.  
• Provide Customer Service: Greeting customers and operate till as required.  
• Liaise with the Visitor Experience Manager: Regularly discuss seasonal product lines, new product lines, and daily operational tasks.  
• Day-to-day EPOS oversight: Ensure that the EPOS system (Square) is operational for day-to-day tasks.   
• Oversee Online Orders: Handle online orders, ensuring timely, accurate processing and posting.   
• Assist in Annual Stock Take: Participate in the annual stock take to ensure accurate inventory records.  
• Manage Volunteers: Assist and ensure the opening and closing of the store. Manage the shop rota via the Cathedral’s CRM, ChurchSuite. Ensure the shop is clean and tidy, liaising with the vergers/cleaners as required. Assist in retail related training and refresher training.   
• Liaise with Volunteer Coordinator: Communicate requirements for new volunteers and provide updates on current volunteers.   
• Liaise with Vergers: Coordinate with Vergers regarding events or volunteer sickness/unavailability that may affect the shop’s opening and closing hours.  
  ​

Stock and Equipment Management 

• Manage event-related stock, including bar supplies, hospitality items, and other consumables. 
• Maintain an inventory of equipment, ensuring all items are in good working order and ready for use. 
• Assist in the general upkeep of event spaces, ensuring they are presentable and fit for purpose at all times. 

Continuous Improvement 

• Gather feedback from clients, attendees, and team members to inform improvements to event production processes. 
• Contribute to post-event debriefs and evaluations. 

Training. Online training provided includes: safeguarding, GDPR, Challenge 25, manual handling

Time Commitment.Expected to be approximately 22 hours per week on a flexible pattern during shop opening hours.
 

Person Specification

Essential Skills and Experience

• Strong organizational and multitasking skills. 
• Excellent communication and interpersonal skills. 
• Ability to work independently and as part of a team. 
• Experience in retail or a similar environment. 
• Proficiency in using IT and EPOS systems and managing online orders. 
• Flexibility to occasionally volunteer on weekends. 
• Physical ability to move stock, including heavy boxes. 
• Empathy with the beliefs and values of the Christian Faith and objectives of the Church of England
• Ability to act with tact and diplomacy working with and serving a diverse range of people 
• Commitment to the highest standards of safeguarding, equal opportunities, and inclusivity. 

Desirable Skills and Experience

• Knowledge of licensing laws 
• Familiarity with heritage or multi-use venues.

Interest in working in a faith-based or cultural environment.

Portsmouth Cathedral is an Equal Opportunities Employer and a member of Inclusive Church. 
 

Volunteer Admissions Assistant

You'll be multitasking throughout the day, with a mix of responsibilities including customer service, ticket sales, promoting Gift Aid donations, shop duties, guiding visitors and providing information about the Museum and the collection. If you enjoy a fast-paced environment and love engaging with people, this is the role for you. 

The Volunteer Admissions Assistant role is all about making a lasting impression and creating a memorable visitor experience. You’ll be:

• Welcoming and engaging with visitors, sharing information about the museum and its collection.
• Selling tickets and gift shop items, ensuring smooth transactions and great customer service.
• Collecting data for Gift Aid and marketing purposes, including how visitors found out about us.
• Creating positive experiences to encourage return visits and word-of-mouth recommendations.
• Helping visitors explore the Museum through interpretation, answering questions and distributing trails, accessibility and family activities.
• Maintaining the gift shop, including restocking, counting stock, and setting up attractive displays.
• Conducting online research and building contact lists to support marketing efforts.
• Promoting the Museum locally, raising awareness and encouraging more visitors to discover what we have to offer!

Who we’re looking for:

We’d like to extend an invitation to anyone, particularly members of the local community.  Full training will be provided, we are looking for anyone with:

• Great customer service skills – you will be friendly and confident about approaching visitors of all ages and backgrounds
• Great communication skills – you will be able to clearly explain information about the Museum and ticketing to visitors
• Good computer skills – with training, you will be able to use our ticketing system, email and Microsoft Office
• Good Sales Skills – you will be able to promote ticket sales and gift shop items as well as encouraging Gift Aid donations
• Multitasking skills – with various responsibilities such as selling tickets, guiding visitors, and managing the gift shop, you will be able to juggle tasks efficiently
• A good telephone manner
• Good team working skills

This role offers plenty of variety, and you'll play an important part in making every visitor's experience unforgettable.

Training and support:

All volunteers will first be invited for a trial shift.  We have an induction and training process, during which we give volunteers the information they need to enjoy their time with us. Training is mainly 'on the job', supported by an experienced volunteer as well as the manager on duty. Volunteers are given regular feedback and we remain open to suggestions on how we can improve the volunteer experience. The Admissions Assistant receives continued training and development throughout their time with us.

Availability:

We are primarily looking for Saturday volunteers, as this is our busiest day.  We are looking for volunteers who would ideally like to donate 2-4 shifts per month, either as a 10-1.30pm shift, or a 1.30-5pm shift, or a full day, for a minimum of 3 months. Ideally you will be able to start immediately, although this is not essential. Travel expenses up to £5 will be paid, with up to an additional £5 for lunch expenses if you are on a full day shift.

Please note: Applicants from some overseas countries are required to have a relevant work permit or student visa to volunteer in the U.K. We’ll need to see this for our records before volunteering can commence.

Ref: V251 | Community Connector | Nottingham

We’re looking for three Community Connectors over the age of 18 years old, based across various locations in Nottingham.

You’ll be volunteering: dates and times to be agreed with volunteer.

The volunteers could be:

• Providing a valuable support to our teams based within the region.
• Build relationships with people, and organisations to raise awareness of stroke and the Stroke Association.
• Engaging with your local community to represent the Stroke Association, this could include hosting an information stand at local face events.
• Sharing your knowledge and experience of stroke to others.
• Researching and gathering information relating to life after stroke services.
• Attending fundraising events, including donation collections.

*Whilst we would be delighted if you could perform all of these tasks, we will be happy to accept enquiries from you if you can provide suitable selective support.

What the role can offer you personally:

• Learning and developing new skills.
• Meeting new people, building a network and engaging with your local community.
• An opportunity to get together (either face to face/digitally) with other volunteers.
• Invitations to join national volunteer events to network and share experiences.

Interested in this role?

Find out more by downloading the role description for the Community Connector role.

If you are interested in this role please click apply and complete our application form on our website. Further details can be found on our website.