Customer service executive jobs in oxford, greater london

Are you a creative and tech-savvy designer with a passion for education? Do you want to make a real impact in the medical field by creating world-class digital learning experiences?

The Royal College of Radiologists (RCR) is looking for a Learning Designer to join our dynamic RCR Learning team. You’ll collaborate with doctors and subject matter experts to design visually engaging, interactive e-learning resources that support radiologists and oncologists throughout their careers.

What you’ll do

• Design and develop high-quality, interactive e-learning content using tools like Articulate Storyline, Rise 360, Synthesia, and Canva.
• Create compelling visuals, infographics, animations, videos, and branded templates to bring learning to life.
• Collaborate with Learning Technologists and SMEs to storyboard, script, and deliver engaging learning experiences.
• Stay ahead of design trends and bring fresh ideas to enhance our digital learning offer.
• Support the marketing of e-learning resources by identifying standout features and usage trends.
• Help maintain and improve our Learning Management System (LMS) and ensure content is up-to-date and accessible.

What you’ll need 

• Proven experience in instructional design and digital learning development.
• Strong graphic design skills with proficiency in Adobe Creative Suite.
• A creative eye for visual storytelling and accessibility.
• Excellent communication and project management skills.
• A collaborative mindset and the ability to work with a wide range of stakeholders, including medical professionals.

If you're excited about using your design skills to support healthcare professionals and improve patient care, we’d love to hear from you.

Why join us?

• Make a difference to the lives of Doctors and the specialities they work in every day!
• Hybrid working (60% working week can be done remotely)
• Modern working environment
• Equipment provided to work from home
• Generous annual leave allowance
• Excellent pension scheme
• Interest free season ticket loan and cycle to work scheme
• Employee Assistance Programme

Job overview

Becoming the Head of Principal Donors at the Cherie Blair Foundation for Women is a fantastic opportunity to be part of lasting progress for women across the globe, ultimately contributing to a fairer, more equal and prosperous world.

You will lead and manage the Foundation’s philanthropy programme, working closely with our senior leadership team, the CEO and our founder to personally cultivate and steward the Foundation’s principal donors. This includes overseeing our recently formed Accelerate Circle – a select group of visionary philanthropists who help drive the Foundation’s fundraising through their networks.

We are seeking an exceptional relationship manager who thrives on external engagement and networking with key stakeholders. You will have a proven track record of establishing and managing global communities of HNWIs and fundraising volunteers, raising high six figure or seven figure donations annually.

In this role, you will be responsible for over £1 million of unrestricted income critical to delivering the Foundation’s goal of reaching one million women entrepreneurs. You will deliver excellent stewardship of our existing donors and cultivate new prospects.

THINK Consulting Solutions is launching a brand-new data function and we’re looking for an experienced leader to bring it to life and drive it forward.

As our first ever Director of THINK Data, you’ll build a new team, new services, and new ways of helping charities harness the power of data. You’ll bring leadership, commercial savvy, and a real understanding of how insight can transform fundraising, strategy, and impact.

From day one, you’ll sit on our senior leadership team, working closely with the Managing Director to grow this into a high-performing, income-generating pillar of our business.

This is a big role with big scope — ideal for someone with deep experience in data analytics, business development, and team leadership, especially within or aligned to the not-for-profit world.

We are looking for someone who has:

• Comprensive experience in data/insight roles at a senior level

• Proven track record of building and leading successful teams

• Confidence in developing data strategies and commercial services

• Strong communicator with a collaborative, solutions-focused style

If you are interested, please check out the Candidate Pack and apply via the Expression of Interest form on the THINK Careers page.

We will be hosting a webinar on Thursday 26th June for interested candidates to find out more. You can sign up to the webinar on THINK's Careers page. 

Stage 1 interviews will take place on Wednesday 23rd and Friday 25th July

Second stage will take place on Wednesday 6th and Thursday 7th August

The QICN is the oldest professional nursing charity in the world and is a leading voice for nurses working in the community. Our values of excellence, inclusivity, partnership, independence, advocacy, legacy and integrity underpin the charity’s strategic plan 2021-2025, which is included in the Job Pack.

Job location: Central London – we are currently operating hybrid working and we ask employees to attend our London office with their core team for one day every two weeks, as well as other occasional key events such as away days, inductions and training that are more effective in person.

NB: The post holder will also be expected to support learning and networking events around the country which will involve regular travel and overnight stays (approx. 10 days per year).

• Do you want to take the next step in your career at The Queen’s Institute of Community Nursing, a highly successful national community nursing charity?
• Are you hardworking, flexible, highly organised and efficient?
• Are you reliable, with excellent attention to detail?
• Do you have office administration experience?

The Senior Events and Programme Coordinator (Leadership) has key responsibility for supporting our Leadership Programmes working alongside the Events and Membership Manager and the Director of Nursing Programmes (Leadership and Standards) to ensure work is covered by the wider team and to act as a central point of contact for partners and clients.

The Programme, Network and Event Coordination Team is a key core team led by our Events and Membership Manager, responsible for ensuring that professional programmes, network and event support is provided to the QICN’s core programmes of work and the nurses in the team that lead them.

The role will also include several additional co-ordinator duties as part of the wider team, which is expected to work flexibly to cover the requirements of the organisation.

The post holder will require the ability to work in a fast-paced response environment with a high level of efficiency and the ability to take initiative. Essential is the ability to manage, balance and prioritise several one-off tasks, while ensuring critical routine tasks still take place. While not a key prerequisite for the role, project management would be a skill that would be expected to be developed.

Responsibilities

· Acting as the main point of contact and knowledge base for the Leadership Programme speakers, clients, partners and participants on the programme.

· Acting as a key point of contact for business development and exploring alongside the Director of Nursing Programmes (Leadership and Standards) the pipeline for new partners and funding opportunities

· Ensuring with the Events and Membership Manager coverage of the team for the setting up workshops and programmes and ensuring the underpinning administration and coordination is in place.

· Working with the Director of Nursing Programmes (Leadership and Standards) to track key deliverables within a programme and ensuring the maintenance of records.

· Ensuring the issuing of invoices and onboarding of participants where appropriate

· Ensuring appropriate updating of the CRM and events management software and liaising with the communications team.

· To support the development of a Leadership Programme alumni network and build that into a self-organising community with the wider QICN team.

· Overseeing the coordination and administration of several QICN professional networks.

· Supporting the Network Lead with outreach to potential network members.

· Preparation of online network meetings (creating Zoom events, setting online registration pages, sending out joining instructions, overseeing attendance list, preparation of materials, liaising with attendees and speakers, assistance on the day).

Person Specification

· Minimum of four years’ experience of working in a coordination, support or administrative environment

· Experience of working in a delivery environment supporting course delivery and learning objective

· High level of digital literacy (MS Office, MailChimp, Eventbrite, Zoom)

· Experience of using CRM packages to manage, distribute, and update work

· Experience of organising events/workshops

· Experience of financial administration

· Good problem-solving and communication skills

· Highly organised and methodical approach to managing workload, including competing deadlines

· Able to work on own initiative and deliver timely, high-quality results

For the full Job Description and Person Specification, please refer to the Job Pack.

We are dedicated to the continual professional development of our employees and offer access to training opportunities.

We offer 25 days’ holiday per year plus up to 10% employer contribution to pension scheme and interest-free season ticket loans.

About Beyond Autism

We are experts in delivering autism education services from pre-school to 25. BeyondAutism is a nonprofit organisation, driving change in the world of autism education to ensure autistic children and young 
adults access an education which empowers a life full of choice, independence and opportunity. We do 
this by creating positive educational experiences, training for the professional team around a child, and 
information, resources and support for families and carers.
Our services:
We deliver rapid and sustained outcomes in our Early Years’ service by working with parents and children 
together. Empowering parents to feel resilient and confident in meeting the needs of their child leads to 
aspirational, informed choices creating a positive and successful step into primary education.
Our two schools and 2 Post-19 services have a specialist curriculum that ensures sustained success beyond the 
age of 25, setting children and young adults up with the skills and independence to lead a life of their choosing.
By teaching them the academic and life skills they need and through the promotion of a happy, caring 
environment, we nurture the confidence, independence and self-belief to enable them to make the most of the 
next stage of their life or education.
We also work more widely, activating networks and building local capacity with our solution focused Outreach 
team. Our unique BeyondAutism Fast Responder® service works at the point of crisis to change the national 
picture and reduce school placement breakdown

Our Values

At BeyondAutism we are:
Dedicated to delivering excellence
Developing expertise, outstanding services and positive engagement, always seeking to go above and beyond 
expectations.
Committed to Behaviour Analysis, underpinned by the science of Applied Behaviour Analysis and Verbal 
Behaviour
Contributing to research and ensuring our staff continually develop and share best practice that ensure 
aspirational outcomes are achieved for autistic individuals.
Respectful
Embracing diversity, showing integrity, acting with compassion and always treating people with dignity.
Proud to challenge
Listening, changing thinking, shifting attitudes and educating

Overview:

• As COO you will be BeyondAutism’s second-in-command and be responsible for the financial well-being 
of the charity, financial and commercial strategy and day-to-day operational excellence.
• The overarching purpose of the COO position is to work with the CEO on defining the financial and 
operational strategy of BeyondAutism and then to implement it, thereby enabling the charity to deliver its 
charitable objects.
• You will provide strong leadership of the finance function, being proactive, outward facing and an 
exceptional manager of stakeholder relationships.

Responsibilities
• Leadership and management of a senior team to deliver business plans in pursuance of the strategic 
objectives.
• Developing and leading the finance and operations functions (HR, Facilities, and Projects) so that they 
facilitate the growth and reach agenda.
• Provide leadership on Finance and Accounting strategy, to optimise BeyondAutism’s financial performance.
• With the CEO and Heads of Services, ensure that our regulatory services remain outstanding.
• To deputise for the CEO as required.
Strategic leadership
• Delivering results during a period of unpredictability, negotiating with and influencing senior stakeholders from 
a variety of disciplines (political, commercial, and Local Authority).
• Leading the operations functions so that they are proactive, outward-facing and viewed as an essential partner 
in the decision-making process.
• Increasing the commercial capability throughout the organisation, with a focus on delivering value for money 
through effective contract and supplier management.
• With the Heads of Services, review the model for service delivery as part of implementing the reach strategy. 
This will include the service models currently operating in London.
• Building and enacting transformational change to the commercial strategic decision making in collaboration 
with the CEO.
• With accountability for procurement and contract management, you will demonstrate ongoing improvement to 
processes and transparency, working to create a system in which it is faster and easier to satisfy Trustee 
scrutiny and meet accountability requirements.
• You will operate collegiately with the Senior Management Team to ensure we build effective customer 
relationships and deliver services that meet the needs of the end-user.
• You will be accountable for an Operational Blueprint that delivers growth for the organisation.
• Assess the revenue opportunity versus the risk and cost profile of the pricing/operating models.
• Advise on strategic implications resulting from legal and regulatory changes.
• Define and oversee adherence to policies and procedures.
• Own and apply commercial scrutiny.
• Establish and embed a system to track and monitor all contracts, tracking all changes regardless of risk 
attributed to the given clause.
• Localise and translate standard contract templates where applicable and maintain these templates.
• Provide risk advice to the Senior Management Team.
Financial leadership and management
• Ensure that company financial systems are robust, compliant and support current activities and future 
reach/growth.
• Ensure that all regulatory requirements are met including the Charity Commission, Ofsted and Company Law.
• Take a lead role along with the CEO in arranging finance in accordance with Trustee strategy.
• Ensure appropriate reporting of the month end is timely and informs decision making.
• Write and share a monthly analysis flagging key risks and, with the CEO, ensure actions are taken to mitigate 
risks.
• Provide reporting against budget/forecast, ensuring viability of each service within full cost recovery 
parameters.
• Provide executive summary reporting to Trustees.
• Lead the budget setting process, liaising effectively with each member of SMT and the finance team.
• Presentation of Budget to Trustees.
• Reflect and present information in appropriate formats for internal and external use.
• Take the lead as appropriate on specified projects, following our project management processes.
• Ensure your team are supported and skilled in new service development.
About the role
5
Facilities
• Senior leadership oversight of the facilities strategy, including health and safety compliance, appropriate and 
robust contracts and a viable maintenance cycle.
• Through your leadership team, ensure quality and compliance systems and processes are embedded, 
informative and enabling of a learning organisation.
• Ensure that BeyondAutism has the best affordable IT infrastructure and resources.
• Ensure that our premises are fit for purpose, in the right place, at the right time. 
HR
• Senior leadership oversight of the people strategy ensuring swift action and appropriate scrutiny of our 
recruitment and retention strategy.
• With the CEO and wider SMT ensure that BeyondAutism is an employer of choice within our sector.
• With the Head of HR, support in the design and implementation of key HR strategic initiatives and drive 
performance improvements across the HR team.
Projects
• Senior leadership oversight of the project portfolio, specifically driving sustainability and viability through our 
reach agenda.
• With the Projects Manager, ensure deadlines are met and projects are delivered within agreed budgets.
• Ensuring reporting is timely and data rich to underpin decision-making.
General responsibilities
• To understand, adhere to and actively implement all the policies and procedures of BeyondAutism.
• To safeguard children and vulnerable adults at all times.
• To undertake training as required.
• Assist with other work, events and projects as needed.
• Any other duties that the Chief Executive Officer may reasonably require.

If selected for interview you will be required to fill out a full application form for safer recruitment purposes. There will be a 2-stage interview: The first stage will be a remote Teams interview. Successful candidates will then be invited to attend a face-to-face interview

Position Title: Senior Income Generation Manager 

Responsible to: CEO 

Responsible for: Trusts & Grants Manager and Corporate Partnerships officer 

Salary: £40,000 (Pro rata £32,000) 

Hours:  0.8 FTE (4 days a week) 

Benefits include: Flexible work environment, 23 days annual leave (pro-rata) which increases after 2 years, 3 Volunteering Days (pro-rata), 3 Trust Days, Death in Service, Employee Assistance Programme, Auto Enrolment Pension, paid agreed expenses.  

Location: Home-based with the ability to travel nationally (including small number of overnight stays)  

Term: 1 year fixed contract

Closing Date: 16th June 2025 

Interview Date: 23rd/24th June 2025 

Dame Kelly Holmes Trust

Dame Kelly Holmes Trust puts world-class athletes shoulder to shoulder with young people. Equipping them with a winning mindset and shaping their futures - it's a teammate like no other.   

Whether that’s building relationship skills, improving self-esteem or learning to stay focused, our sporting champions help the next generation move forward with confidence.  

Application Process
Please apply with your CV and a Cover Letter of no more than 2 pages. Your Cover Letter should demonstrate how you meet the key responsibilities of the role and job criteria listed below.

We actively welcome and encourage applications from candidates of diverse cultures, perspectives and lived experiences. To ensure an inclusive recruitment process, all Cover Letters and CVs are anonymised before shortlisting.

Job description: 

Reporting to the CEO, we are seeking a Senior Income Generation Manager to be an essential lead across all areas of the Trust’s income streams, with a focus on developing our current corporate partnerships, explore and build new potential partnerships and maximise our fundraising potential through a private event, fundraising challenge, individual giving and fostering new ideas alongside the events calendar.  Managing the income generation team, you will seek to maximise value from opportunities across the organisation and ensure that fundraising is consistent with the charity’s broader goals. 

You will be an inspiring, collaborative manager who seeks out opportunities whilst supporting your team to succeed and achieve their potential.  You will have a proven track record of designing, delivering and achieving ambitious income growth strategies, including demonstrable experience securing five and six-figure value partnerships, including multiyear, through philanthropy and corporate support, as well as an overall understanding of our wider key income streams, Grants & Trusts, Statutory, Education, Health and Corporate Personal Development & Employee Wellbeing products and services.

To be successful, you will need proven success in securing new income and the ability to create strong networks, excellent team leadership and management skills, project management and organisational skills (including financial management). 

Whilst your income generation achievements are important, your mindset and the way you approach your work are equally important to us. You may be looking to transfer your skills from another sector, you may be looking to step up or you may be looking for a new challenge in a smaller agile organisation, if you connect to our purpose and our ambition and feel you can do the job, please do apply.

Key Areas of work  

• Drive the delivery of our fundraising strategy, alongside the CEO, Board and Income Generation Committee to realise our fundraising ambitions of circa £1mil this FY. 

• Responsible for the income generation team, developing the income strategies and raising both unrestricted and restricted income from corporate partnerships, fundraising events and challenges, charitable trusts, statutory bodies, the health sector and educational establishments. 

• To seek out and maximise opportunities within our current areas of work, including the ongoing development of increasing our presence and impact at a local ‘hub’ level.

• Ensure consistent and professional presentation of the charity to all funding sources.

• Work closely with CEO & SMT to maximise awareness and funding of our work to allow for continued meaningful engagement with existing supporters and to enable us to reach new audiences. 

• Ensure all team members adhere to best practices in fundraising, including the use of data, confidentiality and acknowledgement 

• Work with CEO, Senior Finance Manager & Income Generation team to manage the fundraising budget, with direct responsibility for all fundraising lines, ensuring that income is accurately forecasted, and team members work to and report on set KPIs. 

• Managing team members to ensure fulfilment of strategic objectives and values, ensuring efficient use of resources, and providing good communication and support. 

Other key roles:  

• Role model the Trust’s values and behaviours and support individuals to do the same. 

• To ensure that a positive image of Dame Kelly Holmes Trust is projected at all times. 

• To contribute to other activities undertaken by Dame Kelly Holmes Trust.

• To contribute to organisational effectiveness through positive team working. 

• To adhere to Dame Kelly Holmes Trust Health and Safety & Safeguarding Procedures. 

Criteria/Essential or Desirable/How Evidenced and Assessed

Leadership:

• A track record of delivering results in the key areas of fundraising, and experience in leadership, management and development of teams. E. Interview/ Application
• Significant experience in leading and motivating teams to deliver ambitious income targets and growth including managing and leading remotely. E. Interview

Knowledge and Experience :

• Significant experience in developing high-value partnerships with corporate/philanthropist’s and an understanding of wider charitable income streams such as trusts and statutory bodies. E. Interview/ Application
• Extensive experience in articulating complex projects and programmes of work and dealing with external and internal stakeholders at a senior level. E. Interview
• Experience and understanding in partnership acquisition and relationship management programmes, and in a wide range of engagement channels, including digital & direct mail. E. Interview/ Application
• Ability to plan, organise, schedule and budget in an efficient, productive manner to focus on key priorities and budgets (including forecasting, monitoring and regular reporting against targets). E. Interview
• Proven ability to determine opportunities and threats through a comprehensive analysis of current and future trends. E. Interview
• Excellent ability to structure and process quantitative and qualitative data and draw insightful conclusions from it. E. Interview
• Detailed knowledge of the Code of Fundraising Practice and other relevant sector regulations. E. Interview/ Application
• Experience in event development and management from concept to delivery. D. Application
• A track record of developing corporate partnerships within the youth or well-being context. D. Application

Communication and people skills:

• Ability to work effectively with colleagues to establish a collaborative working environment. E. Interview

Organisational skills:

• Maintains stable performance when under heavy pressure and often conflicting deadlines and adjusts quickly to changing priorities and conditions. E. Interview
• Excellent literacy, numeracy, IT, database and presentation skills, and high attention to detail. E. Application
• Excellent interpersonal skills with the ability to develop internal/external relationships at all levels. E. Interview
• Experience in using Salesforce CRM. D. Application

Values & Mindset:

• Strong leadership skills, able to lead by example on working flexibly as part of a small and dynamic team. E. Interview/ Application
• Able to build strong, lasting relationships with partners and stakeholders. E. Interview
• Able to handle significant confidential material and information. E. Interview/ Application
• Strategic focus on outcomes, both individual and Trust-wide; tenacious approach to problem-solving. E. Interview
• Flexible and adaptable, willing to initiate change and ready to implement new ideas. E. Interview
• Strong sense of personal accountability and responsibility, leading by example. E. Interview
• Analytical and strategic approach to data and insight, ability to recognise solutions and maximise opportunity and impact. E. Application
• Articulate with strong presentation skills. E. Interview
• Ambitious for the organisation and what it can achieve. E. Interview
• Willing to travel across the country as required for the job role. E Application

Dame Kelly Holmes Trust recognises the value that a diverse workforce can bring to our organisation and strives to reflect this among our employees, athletes, volunteers and other stakeholders.  To help us measure how well we are doing against this, please could you complete our online Monitoring and Diversity form - https://survey.alchemer.eu/s3/90615386/EDI-monitoring-2023-RECRUITMENT

For information on our Privacy Policy please see our website

• Community Housing Assoication
• Opportunity to lead a finance function alongside the Head Of Finance

About Our Client

Founded in 2007, Phoenix Community Housing is a not-for-profit resident-led housing association based in south London. Their approach empowers tenants and leaseholders to take a central role in decision-making and they have more than 3,500 shareholding members. The Chair is a Phoenix tenant and residents form the largest group on their Board.

Phoenix Community Housing own and manage more than 7,600 homes in the Lewisham wards of Bellingham, Catford South, Downham and Grove Park. They are committed to ensuring that their residents can enjoy warm, safe and dry homes while also working with a range of partner organisations on initiatives to benefit their community.

Phoenix Community Housing also have an active development programme, focused on high quality and sustainable design, and have won a number of architectural awards. They are the largest employer in the south of Lewisham with over 270 staff.

Job Description

Job Purpose

As a Financial Controller, you will be responsible for delivering professional customer service, work collaboratively across the organisation, and contribute to the success of the corporate plan. You will actively support residents and the community, promoting a One Phoenix approach and focusing on providing excellent homes and services while upholding the organisation's values.

Financial accounting

• Oversee payments, purchase ordering, accounts payable, and ensure accurate recording of transactions in the general ledger.
• Lead the annual statutory audit, prepare statutory accounts, and coordinate with external auditors.
• Manage tax returns for Phoenix community Housing and subsidiaries (VAT, Corporation Tax) and ensure compliance.
• Approve monthly payroll with People Services, reconcile salary/pension accounts, and ensure control accounts are cleared.
• Prepare and monitor cash flow forecasts, process journals, and oversee company insurance administration

Management Accounting

• Collaborate with finance business partners to provide consolidated monthly accounts, financial statements, and cash flow reports.
• Assist the Head of Finance in finalising all financial reports for the Executive Team and Board

Reporting

• Participate in the annual budgeting process and update the business plan until Board approval is obtained.
• Assist the Head of Finance in preparing and submitting regulatory statutory returns to the Housing Regulator, Financial Conduct Authority, and Companies House.
• Regularly review and maintain the Chart of Accounts to meet the organisation's reporting needs.
• Ensure internal compliance with the delegation scheme, report emerging issues, and update the Asset and Liabilities Register.
• Lead or participate in internal audits and stay updated on accounting standards to ensure compliance with best practices.

Rent & Service Charge

• Manage the Rent and Service Charge Accountant to ensure proper accounting of rental and income transactions in compliance with regulatory standards.
• Inspire and drive team performance, ensuring development, target achievement, and value for money principles.
• Contribute proactively to residents and the wider Phoenix community Housing, fostering a collaborative environment.
• Take ownership of key performance indicators (KPIs), ensuring positive outcomes and cross-team collaboration.
• Commit to ongoing training, model professional behaviour, and adhere to Phoenix Community Housing values, policies, and regulation

The Successful Applicant

• Fully Qualified Accountant (CIMA, ACCA, ACA, ICAEW, CIPFA etc)
• Significant experience as a senior member of a finance team within the Social housing Sector
• Experience of preparing VAT under the partial exemption regime, and a VAT shelter
• A positive approach to excellent customer service, care delivery and a commitment to quality
• Can demonstrate working independently and as finance lead with board responsibilities. (Experience in a Mid sized Housing Association is preferable).

What's on Offer

We would like to offer the successful candidate:

• £73,751 per annum
• Hybrid working, with 2 days in the office
• Access to a wide range of perks and discounts
• Employee assistance program.
• Cycle to work
• Healthcare scheme

Contact
Eze Ewuzie
Quote job ref
JN-052025-6747594Z

Where specific UK qualifications are required we will take into account overseas equivalents. All third party applications will be forwarded to Michael Page.

Your focus will be to secure both major gifts from new donors and build on the commitment of long-standing supporters to further their partnership in MAF’s work and mission.This is a fantastic opportunity to join a friendly and high performing team and make a significant contribution to our global mission.  There is an occupational requirement for the job holder of these positions to be a committed Christian. Additional information is available on request.

Responsibilities

In this role you will have 6 key responsibilities:

Financial: Managing a portfolio of high-value relationships and to deliver income at the agreed annual target in the first year with an expectation this will rise year on year.

Management:  You will be one of the first points of contact internally for trusts/foundations and individual major donors (IMD) related queries and will work in accordance with the major giving team strategic plan and existing procedures, practices and standards.

Relationship:You will seek to actively develop and manage excellent relationships with an agreed portfolio of trusts/foundations and IMD capable of donating a minimum of £25,000 or more as a single gift each year. In addition you will need to:

• Develop and implement professionally written action plans which will engage, inform and nurture prospects and donors to deliver gifts at the agreed level.
• Undertake timely administration to capture and record knowledge of supporters within the customer relationship management database. Work with the organisation’s systems team to utilise this information to enhance applications and giving levels
• Pro-actively develop relationships with key stakeholders within the MAF organisation(s)
• Present MAF proposals alone or with others, (member of the operational field team, CEO etc), to prospects and donors.
• Participate in events to develop relationships with donors, inviting individuals from portfolios where appropriate and co-ordinate visits to MAF overseas operations where appropriate to introduce these donors directly to the work of MAF.  

Information: Information management and analytical thinking is essential as you will present detailed, accurate and high-quality fundraising proposals to prospects and donors, ensuring any specific deadlines or funding windows are complied with.   In addition you will need to:

• Ensure that donors are thanked appropriately for their gifts with timely and appropriate reports, letters and phone call.
• Provide timely ‘report backs’ that are appropriate/agreed with each donor, to evidence effective use of funding and to encourage the opportunity to make further applications based on good stewardship and achievement of agreed outcomes.
• Maintain a thorough knowledge, and the funding priority, of projects available for funding by trusts/foundations supporters and prospects.
• Actively seeking to grow the trusts/foundations portfolio and income through the use of research
• Attending regular appropriate training courses, external forums and networks to ensure continuous personal development 

Major Donor team (practice/ procedures/training):As a key member of the team you will need to ensure procedures and standards are developed/maintained to ensure we are effective and compliant with any legislation/regulation.

CRM Database: To provide support to the Partnership Executive, who will be the team’s CRM database lead and maintain a thorough working understanding of MAF UK’s CRM system in order to answer specific team queries.  You will need to support the teams day-to-day CRM activities including producing reports, importing data, adding activities, amending details and any other relevant tasks

In line with all staff in MAF UK you will be required to:

1. Be a role model of organisational values and beliefs - contributing to the shared spiritual life of the MAF UK team as a unique Christian charity. This will include attendance and participation in corporate times of biblical reflection and corporate prayer meetings
2. Participate in appropriate matrix programme and project teams, contributing skills and expertise to required timescales from the appropriate programme leader
3. Keep your line manager informed of all relevant and timely information
4. At all times comply with statutory requirements for handling personal and sensitive data in a confidential manner
5. To abide by Safeguarding and Conduct Policies, and all other MAF UK policies provided on the Intranet

 Christian values, beliefs and ethos of MAF UK:

As a Christian mission, MAF UK is seeking those who share in the Christian values and beliefs of the organisation, as described in the mission, purpose, values and beliefs statements. All staff will be required to support and actively demonstrate the Christian values of the organisation and to take part in organisation activities such as staff meetings, prayer meetings, away days, where the values and beliefs of the organisation will be obvious.

Qualifications, Skills & Experience

Essential Requirements

• Educated to degree level
• Experience of working with donors or in a relationship management environment
• Experience of utilising knowledge of audiences to develop donor involvement
• Your personal skills and attributes will need to include
  • Excellent writing skills with the ability to successfully present project proposals to trusts and foundations
  • Proficient skills in Microsoft applications
  • Able to communicate positively, persuasively, and sensitively across functions and organisations
  • Building strong partnerships across the organisation and maintaining a positive and friendly approach even under pressure
  • The ability to positively influence non-direct reports in order to obtain information, or drive activity
  • High levels of efficiency and quality – Excellent attention to detail
  • Financially literate and able to interpret business plans
  • Able to manage multiple deadlines and priorities
  • Committed and mature Christian, able to demonstrate understanding and acceptance of the Statement of Faith and willing to proactively take part in MAF events and meetings e.g. prayer meetings, away days etc. Able to describe these beliefs and values to others so as to represent MAF as a Christian mission organisation
  • Emotional resourcefulness
  • Flexibility towards others and circumstances
  • Service orientation

Highly Desriable requirements

• Major donor/trusts & foundations or other transferable fundraising training

• Experience of working in a Christian organisation or charity/fundraising environment

• Successful work experience within a fundraising environment

  Benefits:

• Salary:   £42,000 per annum depending upon experience 
• Hours: This role is full time, 36 hours per week
• Pension: MAF UK provides a non-contributory pension scheme for staff of 10% salary on joining
• Annual leave entitlement: 22 days per year plus 8 statutory paid public holidays per year (including those falling at Christmas and New Year).

Location: This role can be based at the MAF UK Offices in Scotland, Glasgow,  or optionally could be in the Oxford, Cambridge arc as we are launching a new hub in the Milton Keynes area, maximising our engagement with a thriving local aerospace and charity sector region.  Up to two days a week in our Folkstone Office might be initially required.We welcome hybrid working in line with our flexible working policy, the needs of the business, the requirements of the role and your location. This will be discussed at interview.

Closing date:  22nd June 2025

Interview date:  July 2025

East End Homes are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. East End Homes, is a locally based and community-led housing association in the London Borough of Tower Hamlets. This year East End Homes is celebrating its 20th anniversary. In 2005 residents of five estates across Tower Hamlets voted for their homes and communities to be transferred to the newly established social landlord.  Today, its 120-strong team manages over 3,900 homes with local offices in each neighbourhood. 

The newly created Financial Controller position offers a rare opportunity for a technically strong, ambitious, and commercially aware finance professional to play a key role in reshaping East End’s finance function and influencing decision-making at a senior level. The Financial Controller will be a member of the Senior Management Team and this role is seen as a natural stepping stone toward Finance Director level within the sector.

The Role:

• Work closely with the Finance Director and Executive Team to support strategic planning and organisational transformation.
• Oversee the development and delivery of Eastend Homes’ long-term financial plans, annual budgets, and business modelling (including BRIXX).
• Deliver and embed a proactive finance business partnering approach across the organisation, influencing decision-making and performance management.
• Drive improvements to financial reporting, insight, and analysis, delivering value across the organisation.
• Coordinate the production of our financial plans and reports including monthly management accounts, the annual statutory accounts, forecasts and the budget.
• Oversee day-to-day financial operations, ensuring sound internal controls, process improvement, and compliance with relevant regulations (FRS102, SORP, RSH).
• Manage cash flow forecasting, covenant compliance, and other treasury responsibilities, with support available for professional treasury qualifications if desired.
• Play a leading role in mentoring, developing, and embedding a high-performing, collaborative finance team (c.3–4 staff).

• Actively contribute to the Senior Management Team and support wider change initiatives across the business.

The Organisation:

East End Homes has made significant progress in stabilising its operations and strengthening its governance. With the appointment of a highly experienced new CEO and completion of key commitments to the Regulator of Social Housing, the organisation is now focused on long-term sustainability, performance improvement, and resident impact. The recent appointment of an Interim FD has brought further structure and capability to the finance function, and this Financial Controller hire will be a cornerstone of building a modern, resilient, and insight-led finance team.

Person Specification – Essential:

• Qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Strong technical knowledge of financial and statutory reporting including FRS102 and Housing SORP.
• Demonstrable experience in social housing finance including business planning, management accounting and regulatory compliance.
• Experience of delivering improvements in management reporting, financial controls, and/or business partnering.
• A confident communicator with excellent interpersonal skills and a track record of engaging with and challenging senior stakeholders.
• Digitally confident with strong Excel skills and familiarity with financial planning tools (e.g., BRIXX).
• Forward-thinking and inquisitive, with a continuous improvement mindset and strong problem-solving ability.
• Experience of coaching or leading teams and ability to develop others.

This role will be based at East End Homes’ head office in Tower Hamlets, with travel between estate-based local offices as required. The closing date for applications is 6^th July with interviews taking place week commencing 21^st July (first stage) and final interviews scheduled for week commencing 28^th July.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

Deputy Head of Care

£45,000pa + Company Car and benefits (25 days annual leave and pension)

This is a national role

This Best Companies Top 100 mid-sized company and Top 20 charity is looking to appoint a Deputy Head of Care to hold national responsibility for the operational management of identified Care projects, driving their development and implementation.

Reporting to the Director of Care and working in partnership with health, education and social care professionals, you will take responsibility for the line management of Family Support Managers for the Kentown Programme and the development of new locality projects as identified by the Director of Care Services.

Having worked previously in a senior management role, with experience of working in a stressful and emotional environment, within the community, you have a commitment to working in partnership with children, young people and their families, developing, monitoring and delivering service outcomes and building and maintaining successful professional partnerships to ensure the service is accessible to relevant families.

What we’re looking for:

· An experienced child health, education or social care professional - applications will be particularly welcome from those who understand the impact on family dynamics of having a child/young person with a life threatening or terminal illness and those who have worked in bereavement support.

· A poised and convincing communicator - you will maintain effective relationships with stakeholders including families, referrers, partners and other statutory, private and voluntary agencies.

· Comfortable with a changing environment - you will thrive working at a fast pace and controlling tasks from conception to completion and understand that quickly connecting with people is essential.

· A persuasive, inclusive approach to achieving goals quickly and correctly – you have a strong sense of drive and a warm and friendly working style.

· Strong networking skills and confident use of MS Office - Educated to A-level or equivalent with a recognised childcare and management qualification (NVQ4 or equivalent)

What we offer:

We have a range of fantastic benefits that we offer our employees, including:

· Flexible working hours to balance home and working life

· Employee Assistance Programme with access to remote GP, counselling, physiotherapy, resources to support your mental health and financial wellbeing, as well as a 24/7 helpline via Help@Hand

· 25 days of annual leave plus public holidays – rising to 26 days after 1 year, 27 days after 5 years and 30 days after 11 years, with an additional 5 days to use in your 10th or 20th year of service (pro rata for part time)

· Company car for front line care posts

· Time off in lieu

· Access to the Blue Light Card Scheme, and other rewards and discounts

· Bike to work, season ticket loan and payroll giving schemes

· Family friendly policies, focused on employee wellbeing, and an active cross-organisational wellbeing group running a number of initiatives throughout the year

· Pension scheme where we contribute 5% of your salary and you contribute at least 3%

· The option to buy/sell annual leave, as well as additional leave for your birthday, wedding/civil ceremony and an extra half day off for Christmas shopping

· Robust training and development programmes to support your learning and growth

· A recommend a friend recruitment referral bonus scheme

If you’d like to find out more about these benefits and working with us please visit our website.

As part of our learning and development Anne Harris skills development programme, we aim to provide a high level of training and development opportunities for all staff, so you are able to perform to the best of your ability, achieve individual and team objectives aligned to Rainbow Trusts strategic plan, supporting staff to be the best they can be and feel a valued member of a high performing organisation.

Our Family Support Teams are given the opportunity to complete a number of diverse training courses in their first 12 months, including but not limited to: Mental Health First Aid, Makaton, counselling skills, introduction to play.

The programme aims to provide a building block for you to individually tailor your own learning and development needs.

About us:

Rainbow Trust Children’s Charity enables families who have a child with a life-threatening or terminal illness to make the most of time together, providing expert, practical and emotional support, where they need it for as long as it is needed. For families living with childhood illness, time is everything. Right now, there are too many families coping alone with no support, no time to think, no time to make memories and no time for each other. We believe that no family should go through this alone, so we are here to change that.

How to apply:

Please send an up-to-date CV with a covering expression of interest letter to us via the link.

Closing date for applications is 20th June.

First interviews will take place at Cassini court on 21st June, with second interviews thereafter.

There will be a requirement for flexible working and a full current driver’s licence to accommodate team and family need. An enhanced DBS disclosure will be required for this post.

Rainbow Trust is committed to safeguarding and promoting the welfare of children and young people and expects all employees to share this commitment.

Rainbow Trust is an equal opportunities employer and a Best Companies One-Star rated organisation, and we welcome applications from all backgrounds.

Registered Charity No: 1070532

My client is a leading UK charity, providing a range of critical services and practical support to people looking to rebuild their lives.

At present they are looking to appoint an interim Head of Finance to provide cover between permanent appointments as well as support the organisation with the implementation of a new and ambitious strategic and operational plan.

Key responsibilities:

• Ensuring an effective and smooth running finance function, meeting all statutory and management reporting requirements.
• Embedding a customer focused finance business partnering approach to finance and its budget holders.
• Overseeing a team of 10, embed a true team culture ensuring balanced workloads, personal development and colleague engagement are at the highest levels

The successful candidate will be a fully qualified accountant and have previous experience of working at this level within a finance function. With substantive experience in both financial and management accounts, you will possess excellent communication skills and be able to convey complex financial information. You will be an empowering leader with strong coaching skills, and the ability to develop and inspire others.

My client offers a flexible hybrid working policy of c.1-2 days a week in the London office.

Role Summary 

Are you a dynamic and community-minded leader ready to shape services that make a difference?  

Young Barnet Foundation is seeking a passionate and strategic Head of Member Development to strengthen our relationships with members and the wider community, enhance support across the voluntary and community sector, and champion the voices of children, young people, and families across Barnet. This role will lead on service development, community engagement, partnership building, and capacity strengthening, ensuring that our members and the communities they serve thrive. 

About Young Barnet Foundation 

Young Barnet Foundation (YBF) is a membership-based charity supporting over 200 local charities, community groups, and social enterprises working with children, young people, and their families in the London Borough of Barnet. 

We are proud partners in Barnet Together and part of a national network of over 30 Young People’s Foundations (YPFs) that support the local voluntary and community sector through collaboration, funding support, partnership brokering, and capacity building. YBF works under a guiding ethos of Generous Leadership, placing partnership and shared learning at the heart of its approach. 

Key Responsibilities 

Strategic Community Engagement & Leadership 

• Lead the development and delivery of YBF’s community services strategy in line with organisational priorities and the needs of our members. 

• Drive forward inclusive and meaningful community engagement, ensuring services are informed by local voices, lived experience, and insight. 

• Strengthen YBF’s position as a key community convener and trusted partner across Barnet’s VCFSE and statutory sectors. 

Membership Support & Capacity Building 

• Provide oversight and innovation in YBF’s membership offer, including training, networking, and 1-to-1 support. 

• Lead on developing and managing strategic partnerships that benefit the local community and YBF members. 

• Support member organisations in accessing funding, building resilience, and improving impact measurement. 

Monitoring, Evaluation & Impact 

• Oversee the measurement of outcomes and the collection of community intelligence, aligning activity with YBF’s Theory of Change. 

• Ensure YBF’s community engagement activities are evidence-based, inclusive, and high-impact. 

• Prepare reports, case studies and recommendations to inform internal planning and external reporting. 

Stakeholder & Partnership Development 

• Represent YBF at senior stakeholder forums, including local authority meetings, networks, and strategic collaborations. 

• Support the CEO in developing and delivering YBF’s stakeholder engagement plans in collaboration with internal teams. 

• Ensure open and accessible pathways for the community to shape and engage with YBF’s work. 

Team & Organisational Leadership 

• Line manage a team, providing clear leadership, supervision, and support for professional development. 

• Contribute to YBF’s senior leadership discussions and organisational planning. 

• Support cross-team collaboration and continuous improvement across the organisation. 

Person Specification 

Essential 

• Proven track record in community engagement and development within the voluntary sector, or related areas. 

• Significant experience of managing people and services within the charity, community or public sectors. 

• Excellent relationship-building and partnership development skills. 

• Experience using data, insight and impact measurement to inform service design and delivery. 

• Ability to represent an organisation confidently in external forums and high-level meetings. 

• Strong written and verbal communication skills. 

• Demonstrable commitment to diversity, equity, inclusion and anti-racism. 

• A collaborative, values-led leader with a passion for community development. 

• Proficient in the use of the Microsoft suite (Word, Excel, Project, etc) 

Desirable 

• Knowledge of the London Borough of Barnet or similar diverse contexts. 

• Experience managing budgets and/or contributing to income generation. 

• Understanding of local government and VCFSE sector policy environments. 

• Working knowledge of Salesforce CRM

Job Description 

Role title

Operations Officer 

About Us 

Spring Community Hub exists to ensure that no one in our Southwark community goes hungry. But we don’t just provide food:

We work alongside people to help them escape poverty, build confidence, and find community.

Our principal activity is the prevention of food poverty and food insecurity by offering culturally appropriate food, fresh fruits, and

vegetables as well as dietary and religiously appropriate food which we have continued to run at our five-week sessions to local people for as long as they address the underlying cause.

We also provide a range of wraparound support, including advice services, particularly around employment and immigration through our Back2Work Team, Holiday Clubs for Children, Youth Groups, a Clothing Bank and our Spring Up Women’s group.

Mission 

The mission of SCH is that through a 'Community Hub’ and full activity programme, local people in or at risk of crisis will be supported along their journey to move on and achieve full social, economic and emotional independence to live healthy lives in a community which supports each other.

Vision 

Our vision at Spring Community Hub is to tackle food insecurity and hunger before people find themselves in crisis. We want to see equality in our communities and be a vehicle for positive and lasting change in our clients so that they never need a Food Bank again. 

Values 

These are our Principles, ideals, and characteristics that define the culture, standards and aspirations of the organisation. 

An organisation that is driven by people with integrity and commitment to the cause.  We believe in leadership, development, growth, and continual learning.Ensuring fairness, equity and equality. Creating a place of respect, kindness and dignity for all.  A healthy environment where people have fun and can be creative.

Salary  £12, 979.20 per year

Permanent Contract. ( Subject to further funding ) 

Part-Time,  16 hours over 4 days 

Monday, Tuesday, Wednesday, and Friday 9 am - 2 pm ( With 1 hour Unpaid Lunch Break ) 

5-week Annual Leave plus Bank Holidays.

Working from our offices & Centres across Southwark/ Lewisham and  Havering and in the community/outreach locations

Hybrid can be discussed during an interview, and Flexible Hours are Also Available. There will be work/ training outside of office hours, with time off in lieu given

Main Purposes of Job and Key Tasks

We are seeking a highly organised and quick-witted Operations Officer to join our dynamic team at Spring Community Hub. The ideal candidate will have experience in operations or project management and excel at managing multiple priorities simultaneously. This role is crucial in supporting the day-to-day operations of the organisation and ensuring smooth workflows across various departments.

In addition to their primary operations duties, the Operations Officer will also play a key role in recruiting and managing volunteers, organising events, and assisting with fundraising activities. The Operations Officer will support impact, monitoring, and evaluation tasks to help demonstrate the effectiveness of our programs to funders and stakeholders.

This is an exciting opportunity for an experienced candidate, preferably from a project delivery or impact measurement and evaluation background.

Primary duties include:

• Administrative and Office Support: Provide daily administrative support to the Operations Manager and team, including scheduling meetings, managing calendars, coordinating logistics, handling correspondence, and overseeing general office administration functions such as phones, mail distribution, supply orders, and facilities management.

• Project Management Support: Assist with project planning and execution, ensuring that timelines and deliverables are met. Help prepare project documentation, track progress, and provide updates to stakeholders. This includes running reports via our CRM system and other tools.

• Process Improvement: Identify areas for process improvement within the operations team and assist in implementing new procedures to increase efficiency and productivity. Contribute to maintaining a quality assurance schedule and support various business support functions.

• Communication and Collaboration: Act as a liaison between different departments to facilitate smooth communication and collaboration. Provide timely updates on project status and operational activities, ensuring transparency and alignment across the organisation.

• Problem Solving: Address operational challenges promptly and effectively, demonstrating quick thinking and resourcefulness to resolve issues as they arise.

• Inventory and Resource Management: Assist in managing inventory and supplies, ensuring timely procurement and distribution of resources to meet departmental needs.

• Volunteer Recruitment and Management: Lead the recruitment, onboarding, and management of volunteers, building strong relationships and fostering a positive and inclusive volunteer culture. Recognise and appreciate the contributions of volunteers and provide them with support and training as needed.

• Event and Fundraising Management: Organise and manage events and fundraising activities, including planning, logistics, coordination, and execution. Work with the team to develop and implement strategies to achieve fundraising goals and ensure successful events that engage the community and stakeholders.

• Customer and Stakeholder Support: Provide exceptional customer service by responding to inquiries and resolving issues with professionalism and efficiency. Represent the organisation at external meetings and events with community partners, local authorities, funders, and other key stakeholders.

• General Office Administration: Support the smooth running of the office by handling routine executive support tasks, event planning, and general office administration. Assist with recruitment processes for staff and volunteers, including job postings and duties related to new hires.

• Compliance and Safety: Ensure adherence to Health and Safety guidelines, risk assessments, and safeguarding measures. Comply with SCH policies and procedures regarding the operation of services and policies.

• Supporting Impact, Monitoring, and Evaluation: Occasionally assist the impact, monitoring, and evaluation (IM&E) function by supporting data collection and analysis, preparing reports, and contributing to the development of data collection tools. Help with the production of reports for internal and external audiences as needed.

• There will be some out-of-hours working occasionally for Events / Development/ Training sessions according to the needs of the business - which you will be able to arrange time off in lieu with your Line Manager.

• The post holder will be required to be flexible to the changing needs of the organisation and as such undertake tasks and responsibilities not specifically listed here but relevant to the smooth running of SCH, including general office and administrative tasks and aspects of service delivery, as directed by the CEO, Senior Leadership Team and Trustees.

Person Specification

• Organisational Skills: Exceptional organisational skills with the ability to manage multiple tasks and priorities effectively.

• Communication Skills: Excellent verbal and written communication skills, capable of articulating ideas clearly and concisely.

• Problem-Solving: Strong problem-solving skills with the ability to think on your feet and adapt to changing circumstances.

• Attention to Detail: Keen attention to detail and a commitment to accuracy and thoroughness.

• Technology Proficiency: Proficient in Microsoft/Google Office (Word, Excel, PowerPoint) and experience with project management software (e.g., Zoho, Trello) is a plus.

• Team Player: Ability to work collaboratively in a team environment while also being capable of working independently and taking initiative. A self-motivated, organised, and methodical approach to work with excellent time management skills.

• Interpersonal Skills: Excellent interpersonal skills and the ability to engage appropriately with a wide variety of people, including colleagues, volunteers, partners, and stakeholders.

• Event and Fundraising Skills: Experience in organising events and managing fundraising activities, including planning, logistics, and community engagement.

• Adaptability: Open to change and continuous improvement, with a proactive approach to learning and training as required by Spring Community Hub.

Additional Requirements:

• Flexibility: Willingness to occasionally work outside standard hours for events, development sessions, or training, with time off in lieu of arranged with your line manager.

• Compliance: Understanding of confidentiality, GDPR implications, and the importance of record-keeping and other safe working practices..

• Personal Attributes: Compassionate and empathetic, with a genuine interest in the well-being of others. Ability to remain calm in challenging situations and reinforce boundaries.

This role is subject to a Disclosure and Barring Service (DBS) check.

Commitment to Equal Opportunities 

All Staff, Contractors, Freelancers, and Volunteers have a legal and moral responsibility to ensure that Spring Community Hub is free from discrimination, harassment, and bullying

We are an equal opportunities employer and we welcome applications regardless of sex, gender, and race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part-time or shift workers, being HIV positive or living with AIDS, lived experience of Significant Poverty or Inequality and any other matter which causes a person to be treated with injustice.

We believe diversity is a strength, and our aim is to make sure that SCH reflects the communities we serve. 

SCH is consciously working towards our organisation being a place where everyone can bring out their skills and talents and make their best contribution to our mission to support our guests along their journey to move on and achieve full social, economic, and emotional independence to live healthy lives in a community that supports each other.

We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of Significant Poverty and Inequality and people from all marginalised groups, communities, and backgrounds.

Responsible for staff/equipment 

Volunteers/Phone/Laptop

Reporting to…

• Operations Manager 

Why Join Us / Benefits 

• A warm, welcoming, and passionate working environment.

• People-focused with a friendly and supportive workplace culture

• We are a London Living Wage Employer

• An active commitment to equality and diversity

• We offer continuing opportunities for learning, and personal and Professional development together with regular supervision, training, and support for all our staff and Volunteers.

• Generous annual leave entitlement: 33 days annual leave (including bank holidays)

• Company pension scheme.

• Frequent Team Away Days and Celebrations, as part of a friendly and collaborative team

How to Apply 

Fill in the application form. You will then be asked to submit your CV.

Please also include the names of 2 referees, one of whom should be your current or most recent employer (references will not be taken up until after the interview for the successful candidate)

Closing Date:  Interviews to be held Virtually: 

Application process:

1. Complete our Application form 

2. Submit your CV with a Supporting Statement.

3. Initial Telephone interview - shortlisted candidates will be invited for a Telephone interview

4. If you are shortlisted from the Telephone Interview, you will be invited to a formal interview, which will consist of the following: 

• A  Presentation topic will be shared with you in advance

• 60-minute Panel Interview with members of the SLT / Board of Trustees - Questions will be shared with you before the interview so that you can prepare. 

• Role-specific Practical Task 

Accessibility

We want our recruitment process to be as accessible as possible. If you need us to make an adjustment or provide additional support as you apply for a role, please contact our Head of  Compliance and Development to discuss how we can help.

Ascension Community Trust (ACT) is a much-loved community-based charity in Custom
House, Newham. We deliver Newham District Foodbank (a Trussell foodbank run by ACT
and two community partners), welfare benefits advice, immigration advice, ESOL classes,
work with adults with learning difficulties, as well as work with children, young people and
their families.

Our volunteers come from all walks of life, and their experience includes working with
corporate companies, students, school children, people with lived experience of poverty,
refugees, asylum seekers, and adults with learning difficulties. Our mission statement –
“Enabling the whole community to make the community whole” – means that we work with
all members of our community and promote integration.

We are looking for someone with good interpersonal skills, who can welcome and listen to
prospective volunteers to find out their interests, skills and goals and match them with the
right volunteering opportunity.

You will work two days a week with Newham District Foodbank strategic partners to mobilise
volunteers across our three delivery sites, and one day a week to support volunteer
involvement across the rest of ACT. You will need to be able to think outside the box to spot
opportunities – across all our projects – to invite volunteers to join in with our mission,
whether that’s regular volunteering, one-off projects or using their skills to help us with
strategy or communications.

You will also need to be methodical, making sure references are taken up and DBS-checks
are completed, as well as tracking and recording volunteers’ training. To make this easier
you will help us implement the ‘Assemble’ volunteer management software across Newham
District Foodbank’s three partners.