Customer Service Executive Jobs

caba’s purpose

as an occupational charity, caba helps the ICAEW community thrive by equipping individuals with the practical, emotional, or digital tools to manage whatever’s in front of them, from everyday situations to exceptional life-changing circumstances.

our vision is that everyone in the ICAEW community can fully participate in life. 

your role at caba

to manage the delivery of high-quality, person centred and responsive direct support services through the provision of advice, advocacy, support and guidance to service users based around the specific needs presented and/or holistically identified in the UK and overseas to ensure support services continuously evolves to meet the needs of our community, enhancing the service user experience

your key responsibilities:

support services

1. manage the day-to-day operations of support services, maintaining high standards of conduct, performance, case management, competence and ethics at all times, developing KPI’s and wider metrics to steer future support activity
2. investigate and gather information about complaints from service users, resolving issues where possible or escalating them to the Head of Support Services to enable appropriate decisions to be made.
3. ensure our direct support continuously evolves to meet the needs of our community and enhances the user experience, encouraging multiple support interactions with caba but delivering one consistent experience in order to improve community engagement and learning
4. act as the safeguarding deputy lead, ensuring that the team have adequate training, and all safeguarding procedures are adhered to and reported on so our support can be delivered safely and confidently
5. support the Head of Support Services to ensure all relevant policies and procedures are up to date, adhered to and reported against to deliver an excellent and compliant service; including FCA in relation to debt advice and financial aid, and ensure our grants processes and policies are followed at all times
6. undertake effective budgetary control, forecasting and management of direct support expenditure to derive best value and impact

people management

1. have oversight and understanding of caba’s operational plan, liaising with colleagues, outlining challenges for caba and making operational recommendations
2. liaise and collaborate with teams to ensure plans and activities are for the good of the organisation and our community, promoting and encouraging effective team working

case management

1. managing own caseload, particularly taking on complex cases, and undertaking activities in line with the support officer job description when necessary.
2. support the team by conducting technical supervision and case reviews in ensuring cases are reflected upon and improvements made
3. maintain high levels of case management and data quality, by undertaking regular case reviews and identifying where improvements are needed, compiling reports as required by the leadership team and executive board

 to be successful, you’ll have:

• quality assurance practices, including technical case reviews of the team to embed continuous improvements in service delivery
• contemporary digital and personalised support service frameworks and models 
• latest trends and practice in health and social care
• latest, relevant legislation relating to welfare benefits, housing, debt
• applied safeguarding, confidentiality and data protection practices and policies
• proven operational and management skills, being able to coach and develop people to help them achieve their best, empowering and motivating others to improve performance and achieve positive outcomes against organisational and personal goals
• excellent communication skills with an ability to work collaboratively across the organisation, engaging with people of all levels, gaining buy-in and an ability to deliver on joint initiatives
• highly organised with an ability to lead on multiple initiatives with conflicting deadlines  
• ability to think creatively and solve problems, approaching tasks with curiosity – reflecting, adapting and identifying implications for support and the organisation as a whole. 
• Extensive management and leadership experience
• demonstrable experience of working in similar sized charity or third sector organisation
• demonstrable experience of delivering safe and effective person-centred support informed by a needs based approach
• demonstrable experience of delivering digital and personalised support provision, applying service plans to meet emerging needs whilst increasing service quality, accessibility and performance
• demonstratable experience of working within safeguarding and case management informed practices
• demonstrable experience of using and developing a CRM to manage processes, cases and workflow 
• demonstrable experience of sound budgetary management, cost analyses and forecasting that enable a retention of services for our community 

 why caba?

You’ll enjoy up to 10% pension contributions, private medical insurance, income protection insurance and a generous holiday allowance of 25 days per annum, plus bank holidays.

We work in a flexible hybrid model - one that creates the opportunity to work in your own way from home, but also provides a great opportunity to collaborate with our colleagues at our office. We have varied working patterns so we’re open to talking about any flexible working arrangements that could work for you.

Interested?

Take a look at the job description for further details. Applying is simple - send your CV and cover letter, along with our short application form, which shows us that you can make a success of the role. If you have links to any of your work, we’d love to see it - simply put them at the bottom of your application form.

If you want to become part of a welcoming, inclusive organisation that values your ideas and input, we want to hear from you.

If you have any questions about the role, please contact Ola Opoosun, Head of Support Services for an informal discussion.

**Your appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check

Deadline for applications: 10th June 2024

Interview date: First Interviews via Teams to be held on 17 June 2024. If successful, Second Interviews to be held in Rugby office 24 and 25 June 2024.

As our Finance Manager you will be at the heart of the charity’s operations and play a vital role in helping us embark on a new 3-year strategy. Working closely with the Director of Operations and CEO your role and expertise will be pivotal in driving excellence and integrity in financial management and strategic financial decisions. 

Your responsibilities will span the entire financial lifecycle, from budgeting and forecasting to meticulous reporting and process optimisation, you will also lead on management reporting, cashflow planning and the delivery of WellChild’s audit, Annual Report & Accounts.

You will have a detailed knowledge of accounting principles (ideally from within the charity sector), strong analytical skills; be able to demonstrate both operational and strategic thinking and have a proficiency in accounting alongside a relevant finance qualification; (ACA, ACCA, ACMA).

You will also need to have advanced excel skills, experience of charity accounts, SORP and charity VAT and be able to plan, prioritise and organise your work with impeccable attention to detail.

For full details of the role and contact details for a furhter discussion please see the Job description/ person specification and job advert documents.

We look forward to recieveing your application by the 20th May 24.

Finance and operations manager – Job Description 

We are seeking a thoughtful, compassionate, and experienced finance and operations manager.  This is a new role in an expanding team that will contribute to the senior leadership of the organisation and be responsible for overseeing day-to-day operations of the charity, with a focus on financial management.  
Our new Finance and Operations Manager will work closely with the CEO to set and manage the organisation’s strategic plan, drive strategic initiatives, manage resources, and foster a positive and reflective workplace culture. 

Key Responsibilities 

1. Leadership and Team Management  

• Embody the values of The Magpie Project and support the CEO to maintain the core vision and principles of the organisation in all its activities. 

• Support the CEO in overseeing the day-to-day activities of the charity, including deputising for her when appropriate. 

• Cultivate strong relationships with stakeholders (donors, community partners, other non-profit organisations), and identify opportunities for collaboration and partnership to enhance the organisation’s impact and reach. 

• Represent The Magpie Project externally where appropriate. 

• Foster a positive and reflective workplace culture that values diversity, inclusion, and continuous improvement. 

• Implement best practices and internal systems to ensure efficiency and effectiveness. 

• Line-manage three staff members – Kitchen Manager, Donations Manager, and Fundraising Manager – in accordance with existing support and supervision structure. 

1. Financial Management 

• Oversee day-to-day financial operations, including all incoming and outgoing payments and invoices, and maintain accurate records in line with financial best practise. 

• Develop and manage the annual budget and produce management accounts to provide regular reports to the CEO and board of trustees throughout the year. 

• Prepare accurate and timely financial reports for donors. 

• Coordinate annual financial audits and ensure timely submission of annual accounts to the Charity Commission. 

• Maintain financial policies and procedures to ensure internal controls are compliant with relevant accounting standards, regulations, and reporting requirements. 

• Monitor and manage cash flow to ensure sufficient funds are available for day-to-day operations and strategic initiatives, identifying and mitigating potential risks. 

• Liaise with off-site payroll provider and make monthly payroll payments. 

• Oversee management of petty cash, including ensuring there is sufficient petty cash to cover travel money and emergency grants expenses at sessions.

• Develop and oversee processes for the distribution of emergency hardship grants, in line with donor expectations and best practice in record keeping. 

1. Operational Management 

• Support the CEO in the strategic direction and operational management of the charity, including planning, service design, programme management, HR, and workforce development. 

• Develop and maintain relevant internal policies. 

• Lead on risk management within the organisation, identifying potential risks and developing strategies to mitigate them.

• Maintain relationships with external suppliers including DBS service providers, insurers, telephone and internet, banking, and software technicians. 

Person Specification 

• Experience in a senior finance role in a charity, including budgeting, forecasting, and day-to-day financial management. 

• Specific knowledge of charity regulation and financial compliance with the charity commission and other regulators. 

• High level of interpersonal and emotional intelligence to enable a trauma informed, reflective and calm working environment. 

• Experience overseeing or supporting internal operations, including line-management, preferably within a charity. 

• Experience of strategic planning, with the ability to think critically and creatively. 

• Willingness to engage in co-production and co-design to include those with lived experience in all levels of planning, service design and governance, a bonus. 

• Ability to build positive relationships with external stakeholders at every level. 

• Commitment to The Magpie Project’s mission and values, with a passion for working in non-profit organisations to create positive social impact. 

Skills 

Proficient in Microsoft Office Suite including TEAMS, Outlook, Xcel, Word, Sharepoint. 
Knowledge of Salesforce or other CRM programme. 

We are looking to recruit an experienced Finance Director / Manager, with leadership skills, line-management experience and an understanding of charity accounting, to join a dynamic and professional team working in a military environment.

Please see the attached Job Description for further details on the role.

Person Specification

Knowledge and Qualifications

Essential:

Qualified accountant (ACA, ACMA, ACCA, CIPFA)

Excel spreadsheet skills

Experience of budget preparation and preparing monthly management accounts

Clear understanding of risks relevant to the finance environment and controls required to mitigate risks

Good written and verbal communication skills

Strong leadership skills

You will have experience as a Finance Director / Manager, leadership and line-management experience and an understanding of charity accounting.

Desirable:

Experience of working in the Not For Profit sector and knowledge of the Charities SORP.

Knowledge of Sage accounting system

Experience of HR management

Personal Qualities

A committed Christian who subscribes to Aggie’s 'Statement of Faith.'

Passionate, dedicated and committed to delivering a customer-focussed finance service.

Excellent communication skills to drive engagement with finance issues and manage change effectively.

Prioritise and deliver effectively with your values at the core of your decision making.

You will have excellent written and verbal skills and be able to communicate with all levels within the organisation.

Our Values

Inclusive - Aggie’s treats all members of the Royal Navy (Including the Royal Marines and Royal Fleet Auxiliary) and their families with respect and dignity.

Safe and Welcoming - Aggie’s provides a safe and welcoming, hospitable space: Aggie’s listens; it does not judge; it is not part of the chain of command.

Motivated by the love of Jesus - Aggie’s staff live out their faith by showing care and compassion for those of all faiths and none.

Other Information

The role offers hybrid working opportunities which can be discussed and explained during the recruitment process.

Women’s Aid in Luton is a charity dedicated to supporting women exposed to gender-based violence and exploitation, and their children, to be safe and have access to appropriate intervention, support and advice in order to live free from fear and harm.

Our core values are diversity and inclusion, collaboration, advocacy and innovation and our team members apply these daily to achieve our mission to practice in an anti-racist and anti-discriminatory way and develop professional cultures that recognise and challenge oppression in all forms.

We currently have an exciting opportunity for a Senior Administrator to join our charity. 

Where: Luton

Hours:  37.5 hrs per week

Salary:  £24,432 - £26,357 per annum dependent on experience -

Fixed Term: 12 months

Responsibilities

About the role:

As a Senior Administrator, you will play a crucial role in supporting the efficient functioning of Women’s Aid in Luton. Your responsibilities include managing office operations, supporting senior managers, scheduling appointments, planning meetings, and performing various administrative tasks. Additionally, you will demonstrate a strong commitment to our organisation’s vision, values, and strategic aims.

 What we offer:

At Women’s Aid in Luton, we prioritize your well-being and provide a supportive workplace.

Below are some of the benefits that we offer as an employer.

• 25 days holiday (+ bank holidays)
• Flexible working arrangements
• Comprehensive Health Coverage: We provide access to a wide range of health services including dental, optical, and practitioner services such as physiotherapy, chiropractic, and more. We also provide free health coverage for employees' children under 18, making sure the whole family is supported.
• 24/7 GP Support: Our employees have around-the-clock access to GP advice lines and virtual doctor services.
• Free Counselling: We prioritise mental health by providing a 24/7 counselling hotline and up to six face-to-face counselling sessions.
• Prescription Reimbursements: Employees can get reimbursements for NHS prescriptions, reducing their out-of-pocket healthcare costs.
• Personal Accident Cover: Our employees are safeguarded against permanent disability, accidental death, and dental trauma with our personal accident cover.
• Exclusive Discounts: Working with us gives access to an array of exclusive discounts on food shopping, cinema tickets, gym memberships, dining out, tech, travel, and more.
• Life Event Support: We offer financial support during significant life events with our Birth & Adoption Grant.
• A monthly paid wellbeing hour
• Training, career development & progression opportunities
• A friendly and supportive team

Please read attached Job Description and Role Specifics for a more detailed outline of responsibilities 

Due to the sensitive nature of this role, we will be considering female applicants only in accordance with the provisions of the Occupational Requirement (Equality Act 2010, pursuant to schedule 9 part 1)

If this sounds like you and you’d like to begin your journey with Women’s Aid in Luton, then we’d love to talk to you. 

We are looking for a training and development lead who will design and implement a new model of solution focused resources and training programmes. You will work with community organisations to understand their legal needs and tailor the training to give advisers the tools they need to help their communities. You will develop resources and training that are practical, holistic and comprehensive and delivered through a range of online and in person methods. 

You will be passionate and enthusiastic about access to justice with a training and development background. You will lead on the development of a new range of resources for the wider access to justice community with a focus on housing issues. You will also work closely with other staff to re-imagine and represent existing content in new ways. As LAG is at the heart of the social justice lawyering community, the successful candidate will work closely with our partner organisations.

What we do:

LAG supports and empowers those providing legal services and using the law to achieve justice for those who are disadvantaged, unable to speak for themselves or who struggle to be heard, by:

• Publishing and disseminating accessible, high quality, authoritative and up to date legal information and knowledge.
• Delivering education and training and creating opportunities for the exchange of ideas.
• Being an authoritative voice speaking up for justice and improving law and practice.

Our vision is a fair legal system that excludes no one, upholds equality and social justice, and meets the needs of the people it serves.

TRAINING AND DEVELOPMENT LEAD

Principal duties and responsibilities:

• Plan and manage the resources and training in its overall design and content development to ensure it remains up to date and engaging and relevant.
• Identify and utilise the most appropriate platforms for delivery of different activity (eg in person, e-learning, webinar) to make the most effective use of resources and meet customer need.
• Work with subject matter experts, curating and creating content as needed.
• Work with and develop relationships with housing advice organisations and community groups to understand their learning needs.
• To develop digital content of the training materials, event video production, design brochures and training materials and keep these up to date and relevant.
• To be the first point of contact and provide first line support for all training and learning.
• Produce project progress reports and regularly review the project plan.
• Website maintenance and posting support, developing podcasts and management of the hosting platform.
• Support the administration and organisation of all learning and development programmes and events (virtual and in-person) and gather evidence and feedback to measure outcomes and impact of L&D activities.
• Arranging online and in person seminars, conferences, and training.
• Developing marketing and build a social media profile.
• Work with the LAG team to maintain a positive work environment and establish a culture of learning.

Person Specification:

Personal Qualities

Committed to the core values and objectives of the organisation.

Friendly and approachable

Self-motivated and ability to prioritise own workload.

A ‘can do’ positive attitude.

Flexibility and willingness to learn new skills.

Commitment to equal opportunities and anti-discriminatory practice

Abilities

Organised with good attention to detail.

Ability to work under pressure and to a deadline.

Positive attitude to problem solving.

Confident to work unsupervised on own and as part of a team.

Energetic and resilient attitude

Creativity and an ability to translate ideas into concrete plans and training.

Skills and knowledge

Passionate about access to justice issues

Educated to degree level or have a proven track record.

Experience delivering training and developing materials

Experience of working with external agencies, partners, and community groups.

Professional approach to work and strong interpersonal skills

Excellent written, verbal and presentation skills

Excellent IT skills and a good working knowledge of Microsoft Word, Excel, Outlook and Eventbrite

Well-developed knowledge and experience of all the main social media platforms

Excellent time management and organisational skills

Post: Senior Marketing and Communications Manager (Women Only)

Contract: Full-time (permanent contract, subject to funding, flexible working available)

Location: Liverpool

Salary: £34,500 per annum

Responsible to: Chief Executive Officer

Overview

Are you passionate about making a difference and ready for the next step in your marketing career? Join Savera UK as the Senior Marketing and Communications Manager, where you will play a pivotal role in the development and execution of all marketing activities and communications efforts – a leading charity dedicated to ending ‘honour’-based abuse (HBA) and culturally specific harmful practices.

This is a diverse and dynamic role, where you will be dealing with complex and sensitive subject matter. You will be expected to build on your existing knowledge of or passion for human rights by proactively developing a deep awareness of the multi-layered, and ever-changing nature of our work.

You will be part of a small and very supportive, highly expert, and effective team, who work at pace without compromising on quality or attention to detail.

You will also become the custodian of our carefully developed brand, which possesses qualities of authenticity, power, and challenge.

You’ll have the opportunity to build brand awareness, market services, increase revenue, support fundraising, develop campaigns that influence policy, and help to effectively communicate our impact.

This is an exciting time to join Savera UK as they embark on a journey to amplify their message and drive change.

An occupational requirement under Schedule 9 (part 1) of the Equality Act 2010, the post holder must be female under the Sex Discrimination Act, 1975 Part 7 to meet the needs of the majority of Savera UK’s service users.

Savera UK encourages individuals from any community to apply, in particular those from underrepresented groups. In order to be appointed to this post, please note that a Disclosure & Barring Service check (DBS) will be required for this post, alongside an up-to-date reference.

Savera UK is an Equal Opportunities employer.

* Location: The post holder location will be Liverpool based but will also need to work where relevant/required including traveling. Therefore a full, clean driving licence, and use of own car is essential, and mileage would be reimbursed

Please note that due to the nature of Savera UK’s work and for security purposes, they do not disclose the location of the post until the successful candidate is appointed. However, we can confirm that their registered head office is around 30 minutes’ walk or 15/20 minutes by car/public transport from where this role will be based.

How to apply

Job Description & Job Specification and Equal Opportunities Monitoring Form can be downloaded directly from our website. Savera UK will consider applications from candidates who have comparable qualifications and experience for the role advertised.

Applications that don’t include a covering letter, as specified, will be automatically rejected.

Following receiving your CV and covering letter, Savera UK may ask you to complete a further application form, to help us gather further information. Ensure your covering letter is clearly relates to the essential specification required for the role, as detailed in the job description

Closing date for applications: 5pm 5th June 2024

The recruitment process will be in two stages. If you are shortlisted, Savera UK will be in contact to arrange an informal 20-minute chat about the role and your interest in it. Savera UK will then invite candidates who progress to the second stage to an in-person interview, which will comprise competency questions and a task on which they will be asked to present back to the interview panel. Candidates will be provided with information for the task, for which they will have two weeks to prepare. There will be opportunity for one set of questions/clarifications about the task.

In-person interviews are expected to take place in w/c 17th June 2024. Please inform Savera UK, when you apply, if there are any dates in that week that you can/cannot attend.

All applications will be treated in strictest confidence.

We are looking for a Head of Resources to join our team.

Emmaus Bristol is a local charity, working to help people out of homelessness. The work we do here changes lives.

This is a new role for Emmaus Bristol. Through our five-year-planning process we identified a new staffing
structure that will allow our charity to thrive and to grow. The Head of Resources is needed so that the core organisation runs smoothly, and policies, processes and systems allow the team to do their jobs efficiently and effectively. This will be crucial as we develop new streams of work, and help more people out of homelessness or into work.

The Head of Resources therefore, will have a key role to play in making Emmaus Bristol an effective charity.

This is a senior leadership role, but as we are a small charity, all roles are somewhat hands-on. You’ll need to be as confident discussing our reserves policy with trustees, as you would be resolving a cash discrepancy with a retail team member, and just as good at strategy as you are at detail.

You will be joining a friendly and enthusiastic team who are passionate about what they do, and you will be making a huge difference to people’s lives.

Are you looking for an exciting opportunity and the chance to make a real and lasting difference for others? Join Kinship, Britain’s biggest charity supporting kinship carers.

Kinship carers are strong, capable and fiercely determined to ensure they get what they need to support their kinship family. And we want to support them to feel confident to do that.

Kinship is the leading kinship care charity in England and Wales. We support, campaign and raise awareness of kinship care and the issues affecting kinship carers every day.

Kinship care begins in crisis. A child whose parents are unable to care for them, for whatever reason. It’s frightening, confusing and heart-breaking. Instinctively, a loved one steps in – a grandparent, brother, sister, aunt, uncle or family friend. They are now a kinship carer, bringing up the children they love. It’s life changing and challenging raising children who’ve been hurt or neglected, but kinship carers do it anyway because they put the children first. 

About the role

We are looking for an experienced and committed Business Development Manager to join our growing charity. Responsible for winning new business and retaining existing contracts to achieve financial and growth targets, this is a pivotal role at Kinship. If you are self-motivated, have experience of producing high quality, successful bids, can think strategically, and love to work collaboratively across teams, we want to hear from you.

Key responsibilities include:

• Lead on all commissioning activity at Kinship directly with commissioners and through tendering activity.

• Lead and support the creation of high-quality bids including writing technical questions and method statements.

• Develop and maintain a thorough knowledge and understanding of Kinship, the external environment, and kinship carers and integrate this knowledge into business development activity and bid production.

Essential requirements include:

• Experience of successful bid production and bid management – from identification of opportunity through to submission. Track record in successful tendering for retention of contracts and new business.

• Excellent communication skills – both written and verbal. Able to articulate and translate complex ideas and service delivery models into compelling, structured, and high-quality written propositions.

• Ability to analyse large volumes of information to develop clear and compelling bids and proposals.

Key dates:

• Application deadline: 5pm on Thursday 30 May

• Interview date: Thursday 13 June (in-person, London)

Kinship are an equal opportunities employer. We warmly welcome applications from appropriately qualified people from all sections of the community and aim to promote diversity.

About Us

Hope Against Cancer is Leicestershire and Rutland’s local cancer research charity.  We were established in 2003 to fund cutting-edge research in our area and to make clinical trials available to local people.  Since 2003 we have raised in excess of £8m and funded over 100 research projects which investigate many different forms of cancer.

Our vision – Our vision is working for a future where more local people survive cancer.

Our Mission – Our mission is to fund innovative research that leads to improved treatments and better outcomes for people, and to achieve the greatest possible impact in the local and national fight against cancer.

About the role

The role of the Corporate and Community Partnerships Manager is to generate income to meet the Charity’s fundraising requirements by maintaining and developing successful partnerships with corporate and community group supporters, through donations, sponsorship, employee and group fundraising activities and events (organised both by Hope and third parties).

As a Corporate and Community Partnerships Manager at Hope, you will work alongside our existing Corporate and Community Fundraiser. Together you will be responsible for the delivery of corporate and community activities, and our annual income and expenditure budget.

We are looking for an individual who is self-motivated, self-sufficient, and supportive. This role is a fantastic opportunity for someone who loves to network, to communicate with others and contribute to life-changing work.

This vacancy requires a minimum of two years’ experience in corporate and/or community/events fundraising in the voluntary sector or transferable experience in a target-driven sales environment.

So, if you are confident, engaging and looking to make a real difference, apply for our Corporate and Community Fundraising position today!

Please see the full job description and personal specification attached

How to apply

Please submit your CV and cover letter quickly as we will be conducting a rolling interview process for suitable potential candidates.   

THE CANDIDATE

We are seeking an individual who is poised to take the next step in their fundraising career. The ideal candidate is a skilled networker and communicator, capable of building strong relationships and understanding the motivations of our corporate partners.

While prior experience in events, charity, or fundraising is beneficial, what matters most is your genuine passion for charity and working with your team to achieve the shared goals of our organisation.

This role will require occasional work outside of standard office hours, including evenings and weekends.

Above all, your commitment to our mission and the well-being of our families should shine through in all interactions with our supporters.

THE ROLE

As the Corporate Fundraiser at Zoe’s Place Liverpool, you will play a pivotal role in supporting our mission by contributing to the delivery of our overall income generation strategy.

Your primary responsibilities will include researching and cultivating relationships with corporate supporters to drive sustainable income growth. Collaborating closely with the Senior Corporate Fundraiser, you will ensure that potential corporate partners share our mission and values, while providing ongoing communication and stewardship.

This is an exciting time to join our team as we embark on a Capital Appeal for a new, state-of-the-art Liverpool Hospice. You will be part of a dynamic environment full of enthusiasm and passion, both within our staff and the local community, as we work together to achieve our goals.

This role offers a hybrid working arrangement, allowing you to work remotely up to two days per week, with the remainder of your time spent at our Liverpool-based hospice in West Derby.

ABOUT US

Zoe’s Place provides respite, palliative and end of life care to babies and children from birth to five years old with life limiting or life-threatening illnesses, with our team of specialist nurses offering round-the-clock care and support. We’ve created a safe, caring and fun place, where parents know that their child will receive the best care possible - a home away from home.

*If you would like to have an informal chat about the role, please feel free to contact Gina, Senior Corporate and Major Donor Fundraiser at the hospice*

Team Leader

Closing date for applications 23:59 hours on 4th June 2024

Salary c £35,000 per annum

To apply visit our website to download a recruitment pack for full instructions 

Successful candidates must demonstrate their ability to:

1. Provide supervision, support and performance management of a small team of private tenancy rights caseworkers, ensuring equitable and manageable sharing of caseload
2. Encourage and support user involvement and private tenants’ voice generally in our service development
3. Represent Safer Renting to and manage relationships with an agreed group of local authorities

Hours: 22.5 hours per week – Tuesday, Wednesday & Friday
Contract: Permanent
Salary: £35,692 per annum (pro-rata £21,415 per annum)
Location: 242 Kingsland Road, London, E8 4DG

Our client Peter Bedford Housing Association is a housing association with charitable aims that create positive change in people’s lives. As well as homes and support, PBHA empowers people to learn, access work and discover their creative talents. Based in Hackney, Islington and Newham, we work with people who are homeless, have mental ill health, learning difficulties and multiple needs. PBHA’s work enables people to move on and lead independent lives.

PBHA are committed to an asset based and psychologically informed approach to our work. Mutual support, participation and personal development for both staff and service users is key to this.

The role:

This part time (0.6FTE) post is located within the core services Team, and reports to the CEO. The postholder works closely across the organisation to deliver an efficient Office management, Reception and basic HR service to all managers and staff.

Aims of the post

• To manage the office, coordinating volunteers to provide reception and administrative services. 

• To coordinate and procure office and IT equipment.

• To carry out HR administration tasks acting as a first point of contact for managers and staff.

Specific Responsibilities

Office management

• Dealing with customer & external queries and disputes dealing with in bound and out bound communication, such as hybrid mail, post, phone calls and customer satisfaction surveys. 

• Organise Reception rota and cover, enabling opening hours to be fully resourced. 

• Dealing with petty cash.

• Managing phone and IT systems, contributing to new projects and upgrades.

• Ordering and facilitating meeting refreshments. 

• Promote and manage booking of rooms. 

• Manage all hardware e.g. laptops, phones etc and ordering office consumables.

• Managing small budgets and checking expenditure.

• Ensuring all new staff are set up with correct equipment and IT access e.g. laptops, phones, keys etc with good records kept.

Volunteer and Placement development

• Day to day supervision of customer services volunteers and placements.

• Recruit and plan for volunteers and placements, including contributing to individual learning plans and reviewing progress. 

HR administration

• Investment in staff - To be an impartial point of contact for employees and volunteers seeking HR advice if their line manager is not able to assist, signposting them as appropriate to other sources of advice and assistance. 

• Employment contracts and Consulting employees - To provide administrative support when consulting on Terms and Conditions, investigating Disciplinary and Grievances and any other related matters. To support the CEO to coordinate working groups across employees and volunteers. To administer staff surveys. 

• DBS checks - To undertake renewal DBS checks for all employees and volunteers and make recommendations as necessary to managers. 

• Managing information - To ensure good quality and accurate HR information management for all employees and volunteers with due regard to confidentiality and document control. To maintain electronic files and enable colleagues to make the best use of the HR database, Breathe HR. To facilitate references for former employees in partnership with managers and the CEO. 

• Payroll - To collate information, draft and seek authorisation of payroll changes in partnership with the CEO and Director of Finance. To support the annual pay review. 

• Recruitment - To coordinate recruitment processes in partnership with the recruiting manager. This includes liaising with the recruitment agency. 

• Learning and Development - To coordinate training suppliers and place bookings for courses in consultation with the CEO. To contribute to coordinating the annual Staff and Volunteer conference. 

Customer focused services

• Promote and support tenants/participants to access PBHA’s participation and co-production opportunities.

• Be supportive of PBHA’s ethos of maximising tenant/participant influence over the development of the organisation.

• To positively promote and signpost tenants and participants to report complaints in line with PBHA’s practice. To have a collaborative and co-operative approach towards resolving complaints, working with colleagues across teams and departments. To take collective responsibility for any shortfalls identified through complaints.

General Responsibilities

• Participate in key meetings.

• Contribute to policy development, income generation, strategic and annual planning, corporate and cross-team activities, external partnerships and promotional activities as required.

• Promote, develop and support PBHA’s ethos, values and impact.

• Provide cover for other managers and workers.

All staff are expected to: 

• Work co-operatively as part of a team and with other teams.

• Be involved in the selection and training of new workers and volunteers.

• Participate in staff training and development activities, one to ones and all relevant meetings.

• Ensure the observation of all PBHA’s policies and practices, including those relating to equality and diversity, data, health and safety, financial control, standing orders, sustainability, recruitment, supervision, appraisals, sickness and disciplinary.

• Plan and organise own work with a minimum of day to day supervision.

• Undertake all other reasonable duties.

General Information

Please note that:

• Postholders must recognise the needs of the organisation to adapt the role and responsibilities of the postholder as is necessary.

• All PBHA work premises are non-smoking. 

Access Information 

The Kingsland Hub site has one level and is accessible to wheelchair users.

Main Conditions of Service

This is a part time position. The post is for 22.5 hours per week. It is expected that the hours will be delivered on 3 full days (to be agreed) each week but alternative arrangements, ie 4.5 hours per day for 5 days, may be acceptable. Duties will occasionally be carried out over evenings and some public holidays. Overtime is not paid but in line with Agile working, hours can be averaged out over a 2-week period.

Annual leave entitlement is 26 days per year plus normal bank holidays pro rata. This will rise after each completed year of service to a maximum of 30 days – pro rata.  

Salaries and expenses are based on PBHA’s salary scales and are revised each year. The salary for this post will be in the range of £35,692 pro rata per annum and the starting salary is £35,692 (£21,415 for 22.5 hours per week).

The post holder will be auto enrolled to be a member of the organisation's contributory pension scheme if eligible.

In common with all posts at PBHA, confirmation of appointment is subject to a probationary period (6 months). The notice period for this role is four weeks.

PBHA is committed to equality and diversity, anti-discriminatory practice and is striving to be an antiracist organisation.

Role Requirements:

Although we are keeping direct experience/knowledge requirements to a minimum, we do need you to use the application form or covering letter to demonstrate your capabilities, in relation to each point listed under essential requirements in the role requirements. Where relevant use your answers to illustrate how your competences have helped you achieve positive results.

The minimum experience required for the post is:

• Experience of developing and maintaining efficient business administration processes.

• Experience of administering and maintaining records with regard to confidentiality 

• Experience of using Microsoft Office packages and computerised HR databases to manipulate the data to generate for reports 

The competencies required for the post are the ability to:

• Able to multitask and prioritise

• Able to take and model taking responsibility

• Able to take decisions

• Excellent people management skills

• Able to work closely and effectively across departments 

• Able to promote Equality and Diversity, and PBHA’s values

• Able to liaise with a range of people across cross cutting areas such as Health and Safety

• Able to lead on document control 

It is desirable that the candidate will have:

• Experience of recruiting volunteers 

• Experience of coaching and developing volunteers or people returning to the workforce

• Experience of undertaking safeguarding DBS checks for employees and volunteers 

• Experience of an HR system would be an advantage

• Experience of maintaining confidential employee records

• Experience of tendering for office equipment and supplies

The successful candidate will need to be committed to:

• Investing in volunteers’ skills, development and wellbeing 

• Ensuring Value for Money in all purchasing and procurement

• Maintaining and developing PBHA as a best practice employer 

• Championing PBHA’s Equality and Diversity policy 

• PBHA’s values and culture of empowerment and respect 

• PBHA’s Equality, Diversity and Inclusion policy

• Co-operative team working.

• Have the flexibility to accommodate work responsibilities that occasionally extend beyond normal working hours at short notice.

To apply, please register your interest and we will send you an application form to complete. Using an application form supports equal opportunities and anti-discriminatory practices.

Peter Bedford Housing Association is an Equal Opportunities employer who support an inclusive culture and diversity for their staff and those they represent. They are committed to encouraging further growth from diverse groups, and welcome applications from people of all abilities and under-represented groups. Currently, PBHA have an underrepresentation from men and disabled communities. As such, they particularly welcome applicants from these groups.

Founded in 1980, ELF has been raising money to fund improved facilities, better equipment and research at the haematology ward at the Royal Devon and Exeter Hospital.  Today we are the leading patient-led support organisation for families affected by blood cancer in the Southwest and we also now provide transport and counselling services.

Like many charities, we had a couple of difficult pandemic years which affected our fundraising activities.  However, through careful stewardship and the commitment of our staff and volunteers we are positive about the future, the importance of our work and the impact it has on the people we support.  We are now looking for an experienced fundraising professional to become our new Development Manager. 

We will need you to support the development and delivery of the charity’s fundraising strategy, with focus on individual giving, legacies and grants.  You will have a track record of engaging with stakeholders and be able to develop a strategy for increasing income through individual giving. 

We are looking for someone who can offer substantial experience working in a fundraising position and driving an income-generation strategy with demonstrable success in securing gifts of six figures and above from a range of donors. 

For further information about the role please read the attached job description. Please send your CV and covering letter to our recruitment partner, Jackie Dawkins at Shine Charity Recruitment.

· Closing Date: 9th June 2024

· First interview with our recruitment partner, Jackie Dawkins of Shine Charity Recruitment 11th June

· Second interview with ELF 27/28 June