Customer Service Jobs in Barnet, Greater London
We have an exciting opportunity for an Independent Domestic Violence Advocate supporting Male Victims to join our IDVA team, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?
Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- An extra day off for your birthday
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
- Clinical supervision and group reflective practice
About the role:
This role is based in London and offers hybrid working both from home and our office in Singer Street. As an Independent Domestic Violence Advocate for Male Victims you will:
- implement effective ways of working with male victims and those supporting them to increase safety and reduce harm
- provide a high-quality, front-line service to male victims of domestic abuse, delivering a premium service prioritised according to risk, primarily focusing on victim/survivors aged 16+
- initiate, develop, maintain and monitor multi-agency links through procedures and protocols to keep safety central to all services for victims of domestic abuse
- specialise and be leading practitioner for Male victims of domestic abuse; providing advice, guidance and single point of contact for a male victims
You will need:
- Have a knowledge of help-seeking barriers and support needs of victims of domestic abuse (in heterosexual or same-sex relationships).
- Have a good understanding of domestic abuse including the impact of domestic abuse on victims and their children.
- Understand the principles of risk assessment, safety planning and risk management for victims of domestic abuse and their children
- Understand safeguarding issues, and the legal responsibilities surrounding these issues.
- Direct service delivery to victims of domestic abuse or other vulnerable people.
- Have excellent communication, negotiation and advocacy skills, both written and verbal when interacting with a range of agencies and individuals. Understand and be committed to equal opportunities and diversity issues in policy and practice.
- Have a strong crisis management skills and the ability to deal with stressful and difficult situations.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Vehicles for Change (T/A RevoLOOtion) is a thriving charity founded in 2018 providing fully accessible mobile toilets to festivals, shows, outdoor events and sporting fixtures across the UK.
This is a vital support service for those with disabilities and serious health conditions to participate in events that would be difficult or impossible to attend otherwise.
The Chief Executive Officer will work to deliver the vision, mission and strategic goals of organisation alongside the Trustee Board.
We are searching for someone with proven experience of leading service organisations including business development, operations, finance and HR. Our key future priorities include expanding and modernising our mobile loo fleet, as well as building our off-season business offer.
This is an exciting opportunity for an individual with enthusiasm, drive and a desire to help change the world for the better.
DUTIES AND RESPONSIBILITIES
Planning and Coordination
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Act as the first point of contact for Tour Managers, Agents and Artists, fielding initial production queries and questions about the venue, schedule etc.
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Support the Director, Music Programmer and Technical team in developing and maintaining excellent working relationships and clear communication channels with artists, partners, promoters, producers and other ICA departments.
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Be responsible for coordinating and communicating all pre-production and delivery requirements with in-house departments including Finance, Operations and Visitor Services, Technical, Marketing and Communications. Including, but not limited to, FOH staffing requirements, Technician requirements, Security and Cleaners.
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Work with the Technical Manager on technical and staging requirements of each event to ensure that rider specifics can be achieved within agreed budgetary parameters. Meet regularly with Technical Manager to ensure good channels of comms with tech team.
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Undertake planning and administration for own promotions, including booking hotels and travel in liaison with the artists and providing necessary transport as per contractual agreement.
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Complete Certificates of Sponsorship or Letters of Invitation for all non-EEA artists (as required) and supply info to artists who wish to apply for FEU tax exemptions/reductions as necessary.
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Order riders and booking event catering within agreed budgets, as required.
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In the instance the event is live streamed, ensure that we secure the relevant rights for broadcast.
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Liaise with programmers, promoters and internal departments to make the necessary arrangements for performance by high profile artists.
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Create Function Sheets, used to brief other internal teams, for every event.
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Coordinate and communicate event timings with the ICA Bar team, including requests for late closes and early opening.
Contracts and Budgets
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Issue approved and signed off contracts from the Music Programmer based on deal memos agreed and provided by the Music Programmer and ensure that these are confirmed, communicated, and understood by relevant parties before events are put on sale.
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Work closely with the Music Programmer to track budgets (which will be initially set by the Music Programmer) and report final figures after each event.
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Annual reporting of ticket income to PRS
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Reconcile budgets, manage post-concert settlements and ensure invoices are paid following all live events, feeding final budget figures back to the Music Programmer.
Ticket On-Sale Process
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Monitor box office sales during pre-production and provide final settlements to the Music Programmer and external promoters as required.
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Provide information and communicate arrangements for the sale of merchandise, programmes and any other ancillary commercial activity in conjunction with the Bookshop Manager.
Event Delivery
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Attend and manage on-the-day event delivery for approximately 2 shows a week (a rough estimate, although may increase or decrease at different times of the year).
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Work with the Executive Producer to produce monthly rotas for Event Supervisors to cover attendance of live events.
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When allocated and agreed with the Music Programmer, to attend and oversee rehearsals, soundchecks and performances in the ICA Theatre, acting as the first point of contact on behalf of the ICA.
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Any other appropriate duties as required by the Director and Head of Artistic Programmes. This may include occasional event management of dance and live performance projects.
PERSON REQUIREMENTS
Essential:
● Has demonstrable professional experience of coordinating live arts events to the highest standards
● Is able to work well and communicate with a wide range of people, including internal and external stakeholders
● Has an interest in and professional knowledge of working in contemporary music and performance
● Has a positive approach to work and is able to work flexibly and proactively
● Collaborative approach to team working, including the ability to forge strong relationships with colleagues across the organization
● Has experience of managing event budgets
● Is well organised, with outstanding administration and project management skills and precise attention to detail
● Can manage their own time and can demonstrate they are able to work to and meet deadlines
● Has good persuasion skills, including enabling others to meet deadlines
● Has demonstrable experience of remaining calm under pressure
● Is solutions-focussed, with a can-do attitude to resolving issues as they arise
● Has a broad knowledge and understanding of the arts sector
● Commitment to advancing equal opportunities and diversity
Desirable skills and experience:
● Experience of working in event management across the performing art forms.
● Knowledge of Artifax systems or other venue management and ticketing systems.
We're looking for a kind, compassionate and resilient Head of Service - YP and Ofsted Matrix Lead located at our Head Office in Caledonian Road.
£65,000.00 per annum, working 35 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel like you're part of one team? You'll feel at home here.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
As a key senior leader in Look Ahead, the Head of Service for Housing Related Support will work in alignment with the Director of Housing Related Support, and the wider Senior Management Team to drive performance, quality, business, and financial efficiencies. The role will provide expertise and capacity to support the organisation to deliver is vision and strategic objectives.
The Head of Service will the registered Manager for Ofsted, the strategic and operational lead for Young People services and will ensure delivery of consistent and high-quality performance across the Housing Related Support directorate.
The successful candidate will ensure that all Services are meeting Ofsted regulatory requirements, run effectively, well managed financially and employees are performing at high levels. As Ofsted Lead the successful candidate will play a key role in shaping the ethos of services through developing a culture of high aspiration for young people which is demonstrated through the support, resources and opportunities offered to the young people.
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.
Leadership Accountabilities:
Develop and maintain a culture that supports collaboration and service improvement whilst behaving like a role model, always displaying Look Ahead's values and behaviours.
Contribute as a key member of Look Ahead's Senior Management Team, leading and contributing to organisational strategic priorities and projects in a solution focused way.
Lead a performance culture and deliver on budget, quality standards and full KPI compliance.
Lead by example, ensuring services are effectively managed by Service Managers and Deputy Managers to deliver excellent, high-quality services to all customers.
Work in collaboration with internal stakeholders to achieve objectives and meet targets.
Ensure all managers are coaching and developing their people resources to ensure the highest level of performance.
Identify and develop talented employees through the PDR process, to meet the organisations commitment to employee succession planning and management development.
Ensure clear and concise communication with teams, setting clear team objectives and being accountable for delivery.
Operational Accountabilities:
Responsible for ensuring Service Managers/budget holders deliver on budget; robust budget management practices, shared learning, increasing commercial capability at management level.
Maximise income through business development and remodelling opportunities.
Be responsible for identifying loss making contracts and lead on negotiations with Director of Housing Related Support to improve financial viability.
Matrix Lead Responsibilities:
Be the Registered Manager for Ofsted.
Lead on developing effective working relationships with each young person's accommodating authority.
Lead on overseeing a workforce plan that ensures employees have the experience, qualifications, and skills appropriate
What you'll bring:
Essential:
The ideal person for this role will have:
Over two years Management experience and knowledge of working with children and young people in the Supported accommodation/ children's homes sector.
Expertise and passion for children and young people.
Understanding of Ofsted supported accommodation regulations.
Have the skills, knowledge, and ability to represent the organisation in a way that promotes both good practice and continuous improvement,
Experience of managing geographically diverse team.
A positive attitude and ability to motivate direct reports.
Proven experience of being a strategic lead across relevant services.
Experience of successfully delivering in a contract and target driven environment.
Proven financial management experience and delivering surplus.
Previous experience of working with support and housing management contracts and agreements
Experience of Safeguarding and responding effectively to serious incidents
Excellent report writing skills.
Experience of successfully leading on new and existing contract negotiations
Experience of leading investigations into serious incidents
Experience of successfully managing and developing teams across geographical areas
Ability to turn organisational vision into reality for front line employees.
High levels of written and verbal communication
Proven influencing and negotiation skills
Excellent prioritisation and organisational skills
Resilience and ability to work effectively in a team as well as self-manage.
Ability to cope with change in a fast paced and challenging environment.
A degree or equivalent. Hold relevant CMI/NVQ Level 4 or other business/management qualification.
Have relevant training and/or specialist qualifications.
For our full job description please visit our website.
We're looking for a kind, compassionate and resilient Specialist Behavioural Support Worker to join our Learning Disabilities service in Hertfordshire.
£21,882.00 per annum, working 32 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You'll feel at home here.
Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
Specialist Behaviour Support Workers are responsible for the customer's emotional, psychological wellbeing as well as providing support to help them develop the life skills they require to meet the assessed needs. At Wood Lane End, this will include providing physical, domestic, emotional and social care. They will work with customers to promote social inclusion and alongside other members of the team to promote independent living, encouraging customers to maximise their skills and choices.
All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.
What you'll do:
Behaviour Analysis:
- You are liable to observing and monitoring the customer's behaviours, the duration, the intensity, and the damage, as well as factors that may alleviate or trigger the behaviour
- You are responsible in planning appropriate intervention to modify and resolve the behaviour
- You require superb interpersonal and relationship skills and must have the capacity to handle psychologically behavioural changes
- You understand and collaborate with the different support organizations accessible in the community
- You exhibit a concrete basis in behavioural analysis
- You will have ability and skill to present and feedback to other professionals in a formal setting
- Reports possible cases of abuse, neglect or endangerment appropriately
- Actively participates in the reviewing and the designing behavioural interventions plans.
- Implements behaviour support plans
- Measures goals and objectives of behaviour support plans to ensure they are being met
- Communicates with parents and care managers in regard to customer's progress in the absence of management
- Analyses the behavioural interventions to determine their success
- Assists customers in identifying inappropriate behaviours and develop better behaviour alternatives.
- Assists newly recruited staff in facilitating behavioural interventions
- Maintains up to date accurate records of customer's, service being provided and behavioural data
This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead
About you:
- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Exudes a warm friendly presence and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviour.
What you'll bring:
Essential:
- Good IT skills
Desirable:
Experience with PBS Approach
- NVQ Level 2 or equivalent
- Minimum 2 years of experience working with customers with Autism/Behaviour that challenges
About us:
Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 120 services, providing support to around 6000 customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness, young people and learning disabilities so there are plenty of opportunities to grow and progress your career with us.
We have a strong social purpose and we live and work by our values:
* We focus on Excellence and innovation.
* We are Caring and Compassionate.
* We are Inclusive and Trusted.
* We work in Partnership and are One-Team.
Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.
If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.
We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.
We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.
Please see our website for full job description.
Who we are
Arts for Dementia is a small charity but a leader in our field. We work with artists, galleries, museums and community spaces to offer inspiring arts programmes for people in the early stages of dementia and their companions. We train facilitators from around the country in early stage dementia awareness and how to deliver effective arts-based activities for people living with dementia. We also raise awareness of the value of the arts for people affected by dementia through our advocacy work.
Our values
Creative; Inclusive; Collaborative; Empowering; Inspiring
Key responsibilities
Working with and supporting the Programmes and Communications Manager, alongside the Charity Administrator, to deliver creative programmes for people affected by dementia, including:
· Community research, specifically identifying potential partners and referrers for our creative programmes, including older adults organisations, arts organisations, NHS and memory services and community centres
· Community outreach and development, including contacting, building relationships and working with potential partners and referrers, with a key focus on improving the diversity of our network and participants
· Recruitment of workshop participants, particularly identifying key referrers and those working with people with dementia, visiting relevant organisations to raise awareness and share information, and gathering contact details of potential participants
· Participant communication and relationship-building, including reminding participants with dementia and family carers of upcoming sessions, being main point of contact for some programmes
· Co-ordinating creative programmes, including working with host organisations, artists and volunteers to set up the space, welcome participants, support them throughout the session, and ensure their enjoyment and safety
· Assisting at and eventually delivering our training to artists and learning teams from cultural organisations
· Supporting the work of the wider organisation, including our weekly online Art Wednesday sessions, events, exhibitions, fundraising events etc, as needed
· Assisting the Programmes and Communications Manager with volunteer and artist management as needed
Skills, knowledge and experience
Essential
· Excellent networking and relationship-building skills
· Excellent written and verbal communication skills
· Highly organised with excellent time-management
· Experience of community outreach/development
· Experience hosting groups; warm and personable demeanour
· Engaging and enthusiastic when speaking about our work
· Ability to work reliably and independently, including problem solving
· Ability to work flexibly, responding to the changing demands and needs of a small, busy organisation
· Flexible to work some evenings and occasional weekends as needed
· Experience of working remotely
Desirable
· Experience of customer service
· Experience with a CRM
· Experience of the charity sector
· Understanding of dementia
· Interest in the arts
We are keen to have a diverse and inclusive team, and welcome applications from minoritised groups.
Please send a CV and a covering letter, which should include:
• Your relevant skills and experience, with reference to the list of essentials and desirables listed
• Why you would like to work for Arts for Dementia
At Arts for Dementia we use the power of the arts to inspire people living with dementia to get creative, connect, learn new skills and have fun.
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The client requests no contact from agencies or media sales.
Marie Curie is the UK's leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they're likely to die from.
The People Operations Team is a high-performing and professional team that supports and delivers transactional services across the organisation. Our goal is to provide excellent customer service to all employees and volunteers at Marie Curie - ensuring this is done with efficiency, effectiveness and with people at the heart of what we do.
The team are split across the UK and our People Operations Coordinators aim to provide personalised support to the respective regions through the resolution of queries and processing of the following:
- Onboarding of New Starters and Offboarding of Leavers.
- Changes for existing employees (working houses, secondments, promotions etc).
- Issuing of employee contracts and variation letters.
- Processing regulatory and compliance-related paperwork (e.g. Right to Work, background checks etc)
- Maintaining data accuracy and integrity across our HR information systems.
- Continual improvement and development of people processes.
Your role …
Salary: c£24,500 per annum depending on experience (+ £3,500 London Weighting if applicable)
Hours/Contract: Permanent - 35 hours per week
Based: Home Based - For those within commutable distance to London, you will have the option of working flexibly between home and in our modern open plan HQ in Embassy Gardens
As our People Operations Coordinator you will provide an efficient, accurate, professional, and comprehensive service and support across our place-based regions. Having full ownership of the employee lifecycle across all our directorates, Business Services, Caring Services, Volunteering and Medical.
The role will undertake transactional activities for our full journey relating to our joiners, movers, and leavers to ensure our systems are accurate and updated within deadlines, executing comprehensive and effective processes to ensure an impactful employee experience.
This is an ideal career opportunity for individuals with experience in handling high-volume administrative activities, preferably in a large/complex/multi-site organisation. We're open to various industry experiences though a passion for Marie Cure's mission and purpose and an understanding of how the role of HR supports the wider strategic objectives of the Charity is key. We can support the obtainment of HR qualifications for anyone currently studying for or willing to work toward an HR qualification.
Additional Criteria for Success:
- Good level of IT literacy in Microsoft package apps.
- Demonstrable ability to answer first-line queries, owning problems to resolution and prioritising escalations appropriately.
- Excellent communication skills. Proven track record in providing first-class customer service to a diverse set of customers and stakeholders.
- Able to work to set SLAs and deadlines, prioritising, and structuring work accordingly.
- Continuous improvement mindset. Paying close attention to detail, accuracy, and completeness. Provides root cause analysis, learning from mistakes and can report on and implement solutions/interventions.
- Highly motivated and collaborative in your approach to working with others.
Application & Interview Process
- As part of your online application you will be asked for a CV and covering letter. Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role.
- Close date for applications: Sun 23rd June
- Interviews/assessment: w/c 1st July
Please see the job description for details.
Benefits you'll LOVE:
- Flexible working (this role offers home working). We're happy to discuss flexible working at interview stage.
- 25 days annual leave (exclusive of Bank Holidays)
- Marie Curie Group Personal Pension Scheme (we will match your contribution up to 7.5%)
- Loan schemes for bikes; computers and season tickets
- Continuous professional development opportunities.
- Industry-leading training programmes
- Wellbeing and Employee Assistance Programmes
- Enhanced bereavement, family friendly and sickness benefits
- Access to Blue Light Card membership
- Subsidised Eye Care
Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.
We are committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.
We're happy to accommodate any requests for reasonable adjustments. Please email any requests to
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is a busy multi-faceted role in which your organisational and interpersonal skills will be crucial. A flexible, capable person with a purposeful attitude will do well. At QCCA, our staff are committed to going that extra mile, and even further, to get the job done, to the highest standard.
KEY DUTIES
• Liaising with external suppliers and customers
• Formulating and setting up supplier payment runs
• Preparing and Filing invoices, data entry
• Responsible for credit control
• Reviewing and posting staff and credit card expenses
• Managing all financial records and daily bookkeeping of the business
• Maintaining accurate and up-to-date financial records using QuickBooks accounting software
• Process Accounts Payable and ensure invoices are coded
• Preparing monthly Bank reconciliations and credit card transactions
• Assist with the budgeting and forecasting function
• Assisting with the preparation of Year-End audits
• Managing petty cash
• Monthly payroll and pension duties
1-page cover letter required
The client requests no contact from agencies or media sales.
Would you like to work at the heart of government, advising MP’s on a daily basis? This rare 12-month HR opportunity will allow an agile HR Advisor to play a key role supporting MP’s with their HR queries.
This prestigious government body has over 600 members (MP’s) who are elected by the UK public, where they debate the big political issues and proposals for new laws. The organisation is situated in central of London, close to a number of excellent transport links.
The HR Advisor role will be part of a team of 6, where you will provide high quality HR customer service on a daily basis to its members. This hybrid HR role will allow you to work from the office 2-days per week.
The key responsibilities of this important 12-month FTC role paying £41,340 includes:
- Supporting and advising the members with their complex HR queries.
- Developing and updating the HR policies, procedures and guidance.
- Analysing and monitoring HR trends and activity, offering advice on the findings.
- Collaborating with the wider People and Culture team, sharing learning and knowledge where possible.
- Coaching and developing the members to give them the knowledge and understanding to resolve employee issues themselves.
This exciting HR Advisor opportunity will suit a CIPD qualified HR professional with the ability to manage a varied workload. You will be able to build excellent relationships with the members, influencing where possible.
You will need to have up to date employment law and legislation knowledge along with being confident at advising high profile people on their HR issues.
Key benefits included in the role:
- 30 days’ annual leave (increasing to 35 days after first full leave year).
- Civil Service pension with an average employer contribution of 27%.
- Access to training and development.
- Flexible working.
- Interest free season ticket loan and bicycle loan.
Please get in touch for more information regarding this 12-month FTC HR Advisor position.
What would we like…?
Are you interested in supporting an efficient and effective IT service to all staff?
We're looking for someone with excellent customer service experience and experience in problem-solving IT issues, whether personal IT issues or previous work experience, to join the team as a IT Support Analyst on a permanent basis.
The IT Support Analyst will be responsible for providing Ambition Institute staff with IT support on issues and questions. You will be part of the organisations helpdesk who focus on triaging IT issues, ensuring staff have the right equipment to do their job and administrating the asset registers to reflect the true picture of our assets in the organisation.
We would like you to:
- Provide first line hardware & infrastructure IT support to users across our organisation on tickets raised for any systems
- Work with the Senior Associate to resolve tickets in your queue within the KPI set by the team
- Work with the Senior Associate to manage all technology and systems equipment across our organisation ensuring staff have suitable working laptops and agile equipment
- Action all IT requirements for new starters and leavers efficiently
Working in a hybrid way, you’ll be attached to our London office and will report to the IT Operations Manager. In line with the teams current ways of working, you’ll be expected to be in the office at least 1-2 days a week to support with asset management, in addition to team days and this may be reviewed by Ambition. Occasionally you'll also be expected to travel to our regional offices in Birmingham and Manchester.
Skills, Knowledge and Experience
To succeed in this role you must be a problem solver and have excellent customer service attributes to ensure that the IT service we provide our staff is excellent. It is essential that you are able to clearly explain procedures and processes and have the ability to build relationships internally and externally.
Key to this role is a real passion for technology and a willingness to learn and develop in the role. Our ideal candidate will be able to evidence using their own initiative and managing multiple, competing demands.
Whilst experience of developing a consistent, complementary suite of training across different applications would be beneficial it is not essential to applying for this role and there will be opportunity for development and training in this area.
If this has sparked some interest we welcome an application from you.
What’s in it for you….?
- Competitive annual salary
- Professional development for all staff
- 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
- Employer pension contribution of 11%
- Agile, hybrid working culture, so you can manage when and where you work
- Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work
- Blind recruitment process to ensure equality and fairness in our hiring
- Enhanced maternity pay after a year’s service
- Shared parental leave package
- Access to free, confidential 24/7 wellbeing and support line
- Comfortable and collaborative workspaces in the city centres of Manchester, Birmingham and London
- Work-from-home technology package to support hybrid working
- Interest free season ticket / bike loans
About you
We don’t expect the person we hire to have all of the following, but this should give you a sense of what would enable you to thrive in this role and in our organisation:
You should apply for this role if:
- You care deeply about educational disadvantage and being part of an organisation that challenges inequality
- You have a good work ethic and strive to make a difference in the job you do
- You always give maximum effort to understand and meet the needs of our partners and participants
- You always have a great attitude so we “can do” for all our colleagues, partners and participants
- You are open to feedback and learning because we want to keep getting better
- You work with your initiative to bring new ideas and a fresh perspective
- You are well organised and can prioritise work that will have the greatest impact
You'll love working at Ambition if…
- You want a career with a person-centred organisation with a cause at its heart.
- You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation
- You enjoy working in a fast-moving workplace, with a great support structure around you
- You would like to grow with an ambitious organisation as it progresses over time
- Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
How to apply…
Applications will be considered for London only.
All applications must be received by the closing date 23:59 on 28 June 2024.
Equality and diversity matters to us. If you think you’d be suited to one of our roles we’d love to hear from you regardless of age, disability status, ethnicity, gender, religion or sexuality.
Our mission needs the best people for the job, which is why we use sift questions to assess candidates’ genuine knowledge and skills. Sift questions are an opportunity for you to show us how you would do the job you are applying for, so please avoid using AI function tools (i.e. ChatGPT or other generative AI tools). We want to evaluate your response, so those found to use content taken from AI tools will have scores adjusted down.
We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.
As an employer, we have a responsibility to prevent illegal working in the UK by ensuring that our employees have the right to work in the UK. Therefore, as part of the recruitment process to verify your eligibility you will be required to produce relevant documentation.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Praxis is a dynamic, award-winning human rights charity. We have 40 years of experience working with migrant communities in London. Our immigration advice service offers support to more than 2,000 people each year. Praxis provides a safe space and support through immigration advice and support to access services such as housing and health. We run peer support groups that build social networks and confidence. Together with people with lived experience, Praxis campaigns for a compassionate and humane immigration system where no one is discriminated against based on their immigration status, race, or class.
To support our continued growth, we are looking for an experienced Senior Trusts and Statutory Fundraising Officer to join our small yet dynamic Fundraising team to help grow our income through Charitable Trusts and Foundations and from Statutory bodies. This is an exciting time to join the organisation as we look to build a future of excellent frontline services and influential lived experience led campaigning.
You will play an integral role in delivering on generating income to pursue our strategic priorities, managing high-value Trusts and Statutory relationships, joining a dynamic and ambitious organisation with exciting opportunities for fundraisers to contribute to growth and development.
In this role you will:
· Develop and maintain a strong pipeline of £50k+ prospects, working with fundraising and operational colleagues to develop high-value, strategic and multi-year opportunities.
- Prepare and submit compelling funding applications to trusts and foundations and other grant making bodies to grow income.
· Account manages key Trusts & Statutory funders, leading on the development of impact reports, and ensuring a bespoke and memorable stewardship experience by developing plans for key funders.
We are looking for the below skills and experience:
- Excellent written communication skills, with evidence of creating bespoke written proposals and reports for Trusts and Foundations and Statutory grant making bodies.
- A strong track record of building and managing a pipeline of high-value trusts prospects, with a proactive, new-business focused outlook.
- A results-oriented mindset with a commitment to meeting and exceeding fundraising targets
- An interest and commitment to migrant and race justice and inclusion
See the Person Specification and Job Description for more detail.
Our Attractive Benefits Package Includes
· A 35-hour working week including flexible working hours (pro rata for part time posts)
· A hybrid work model
· 25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays)
· Option to buy up to 3 days annual leave each year.
· 1-day additional birthday leave
· A defined contribution pension scheme
· Our employee assistance programme offers counselling and support for you 24/7.
· A season ticket loan to help you spread the cost of your commute.
We are an equal opportunity employer and strongly encourage applications from those with lived experience of migration, and from diverse applicants regardless of age, disability, gender reassignment, marital/civil partnership status, race, religion or belief, sex, sexual orientation, or pregnancy/maternity leave status.
Please see our website to find out more about our work.
For further details, please contact Gjori Langeland Head of Fundraising and Communications.
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
Closing Date: 5 pm 19th June 2024
Interviews will be held week commencing 1st July
To apply, send us your CV and cover letter demonstrating your capabilities in relation to each of the points of the person specification. Where relevant use your answers to illustrate how your competencies have helped you to achieve positive results. This will give you the best possible chance to be shortlisted.
If you would like to speak to someone about any adjustments or have any questions, please contact us and we will be in touch with you to make the necessary arrangements.
When politicians treat migrants with cruelty, we refuse to accept it. We give legal support, demand change, and never give in. Join us.
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The client requests no contact from agencies or media sales.
We have an exciting opportunity for a Children & Young people's (CYP) Independent Domestic Violence Advisor to join our London CYP Service, working 37.5 hours a week.
Do you want to make a difference every day? Do you want to contribute to change & improve the quality of lives of children and young people?
Do you have resilience & adaptability? Can you work effectively with a focus on safety and customer service and care?
If yes, then we'd love to hear from you…
What we offer:
At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:
- Flexible working options including hybrid working
- 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
- £500 bonus paid on successful completion of probationary period
- Pension with 5% employer contribution
- Enhanced sick pay allowances, maternity & paternity payments
- High Street, retail, holiday, entertainment & leisure discounts
- Access to our financial wellbeing hub & salary deducted finance
- Employee assistance programme & wellbeing support
- Ongoing training & support with opportunities for career development & progression
About the role:
This role is based in our Old Street office with flexibility of hybrid working. As a Children & Young people's Independent Domestic Violence Advisor you will be required to:
- Effectively manage a caseload of different risk level cases of young people and provide specialist support to reduce the risk and increase safety.
- Provide one to one support to children and young people living in families affected by domestic abuse.
- Work collaboratively with LVWS IDVAs and other relevant support services to achieve the best outcomes for the family unit.
As a CYP IDVA:
- You will have a thorough understanding of the current issues for children and young people experiencing domestic abuse
- Experience of carrying out comprehensive needs and risk assessments; to ensure CYP's receive an individually tailored support package that fully meets their identified needs, including safety planning, advocacy, emotional and practical support.
Please see attached Job Description and Person Specification for further details.
About Us:
Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.
As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.
If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.
How to apply:
To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.
We look forward to hearing from you.
We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.
Are you looking for a role which gives you purpose?We are looking for an ambitious candidate who will have several years fundraising’ experience, particularly of increasing income and cultivating supporters. We need you to develop and implement our fundraising strategy by contributing to agreed objectives, income targets and other key performance indicators within the timeframe and budget specified while contributing to our purpose of helping vulnerable people to live in dignity and to achieve their potential.
Remote working may be considered.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
To deliver an effective and friendly local customer facing housing service to residents.
To develop and maintain effective working relationships with Board members, residents and team members and work with council officers and other relevant agencies/services and professionals where required.
Ensuring tenants comply with the terms and conditions of tenancy agreements, particularly as they relate to the payment of rent and former tenant arrears and that leaseholders stay up to date with the payment of service charges. The post holder will have responsibility for the collection of arrears and to ensure arrears are kept to a minimum.
MAIN RESPONSIBILITES
Tenancy Management
1. To carry out detailed and regular monitoring of individual rent accounts, taking appropriate action as set out in CCRMO’s rent arrears policy and procedures.
2. To use initiative and judgement in considering the most effective and appropriate methods to contact tenants such as by telephone, email and home visits.
3. To provide appropriate advice, support and assistance to tenants, including referrals to appropriate support agencies to assist them sustain their tenancies
4. To deal promptly and effectively with all breaches of tenancies, including Anti-Social Behaviour.
5. Prepare possession applications for court hearings and attend court in support of any legal action.
6. Re-let empty properties in line with council/RMO policy, arrange viewings for prospective tenants & allocate property, minimising void turnaround time and loss of revenue.
7. Undertake 6 week settling-in visits and formally review Introductory and Secure Tenancies at appropriate intervals.
8. To conduct regular tenancy audits to enable CCRMO to confirm tenancy and refer suspicious cases to council to investigate
9. Report on key performance targets for rent collection and arrears, voids lettings and tenancy checks.
Leaseholder Service Charges
10. Ensure leaseholders comply with their lease and arrange approvals required under terms of the lease.
11. To carry out detailed and regular monitoring of all leasehold service charge accounts, taking prompt action to recover any arrears.
12. To provide information on service charge collection and arrears against key performance indicators.
13. To provide information to the Estate Director and the council to assist with identifying items to be re-charged to leaseholders in the annual service charge.
Estate management
14. Assist the Estate Director and Estate Supervisor with monthly estate inspections as required.
The client requests no contact from agencies or media sales.
Head of Centre Operations
We are seeking an experienced Head of Centre Operations to work for one of the UK’s top animal welfare charities based in Watford, committed to improving the lives of the UK’s pets and striving to give every animal the best chance of finding a new home.
Position: Head of Centre Operations
Location: Watford/Hybrid
Contract: Full time, 35 hours per week, Permanent
Salary: £55,000 - £60,000 per annum depending on experience, plus £5,000 car allowance
Benefits: 25 days annual leave (plus bank holidays), contributory pension scheme, access to free 24/7 support service including legal, financial, emotional, and medical advice.
Closing Date: 5th July, 2024
About the role:
The Head of Centre Operations is responsible for delivering the Trust’s strategic aims through a team of over ninety employees, as well as a significant number of volunteers across the organisations five rescue and re-homing centres and remote supporter groups.
This is a ‘hands-on’ role, the Head of Operations will plan, lead and consistently deliver in the charity’s rescue, rehoming and preventative work; maintaining high standards of animal welfare and customer service at all times.
About you:
The ideal person for this role will have a strong track record of management and leading teams across multiple site locations, you will also have experience in the following:
- A strong focus on coaching and a history of employee development
- An excellent verbal and written communicator
- Confident in using IT in the workplace, particularly Microsoft word, excel and presentations
- Experience in managing diverse operations across multi-site locations.
- Highly organised, with the ability to manage multiple projects and workflows simultaneously
- The ability to influence organisational strategy as part of the senior team
- An empathy with animal welfare
- A driving license
Although not essential, experience within the animal welfare sector would be beneficial for this role.
Please include your CV and a cover letter and tell us why you want to work for us and what you will bring to the role.
Other roles you may have experience with could include Director of Operations, Operations Director, Operations Manager, Head of Operations, Regional Operations Director, Multi-site Manager, Multi-site Director, Senior Operations Manager, and Senior Operations Director. #INDNFP
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.